Excellent8.3
Based on27reviews
Grand Hotel Eden
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"the room was lovely the staff was accomodating"

LoisleeUnited States
Lobby
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8.6 Excellent location
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8.6Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Verified traveler reviews

Agoda Reviews (27)
Booking.com Reviews (744)

8.1

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  • Cleanliness 8.7
  • Facilities 6.0
  • Location 8.6
  • Room comfort and quality 8.3
  • Service 8.5
  • Value for money 7.5
Very good
based on 4 reviews
  • Cleanliness 8.0
  • Location 8.0
  • Room comfort and quality 7.0
  • Service 7.0
  • Value for money 7.5
  • Cleanliness 9.1
  • Facilities 6.0
  • Location 8.5
  • Room comfort and quality 8.4
  • Service 8.9
  • Value for money 7.1
Exceptional
based on 1 reviews
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
based on 9 reviews
  • Cleanliness 8.4
  • Facilities 6.0
  • Location 9.1
  • Room comfort and quality 8.8
  • Service 9.1
  • Value for money 8.0
Very good
based on 2 reviews
  • Cleanliness 8.0
  • Location 7.0
  • Room comfort and quality 8.0
  • Service 6.0
  • Value for money 6.0
Provided by verified guests of Agoda
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Review language
  • English
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Room type
  • Deluxe room with front lake view single occupancy
  • Deluxe room with front lake view double
  • Superior room with side lake view Single occupancy
  • Superior room with side lake view double
  • Junior Suite with front lake view
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Showing 26 verified reviews
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7.6
ahmed from United Arab Emirates
Couple
Deluxe room with front lake view double
Stayed 3 nights in July 2016
Old need to improve facilities but nice location ”
Expansive
Reviewed July 25, 2016
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7.2
Jennie from Indonesia
Family with young children
Superior room with side lake view double
Stayed 2 nights in July 2016
Great location, need major renovation”
Lovely location on the lake side. However the hotel looks old, they should do a major renovation since it claims as a 5-star hotel.. The coldest level of aircon is very hot about 28 celcius and only fan that comes out, when complaint they said that's the standard of the AC. I booked 5 rooms and all of my family member woke up sweating. The elevator is old and rusty. The staff is pleasant. The best part of the hotel is the pool and breakfast location overlooking the beautiful lake.
Reviewed July 17, 2016
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10.0
omar from Egypt
Solo traveler
Deluxe room with front lake view single occupancy
Stayed 7 nights in September 2014
Honest review”
Location , Staff and Breakfast
Fantastic
Reviewed September 27, 2014
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10.0
Monther from United Arab Emirates
Family with young children
Superior room with side lake view double
Stayed 2 nights in August 2014
very nice Location”
Location, free Wi Fi, and helpful staff
I love staying in this hotel . helpful staff, very nice location I think it’s one of the best hotels in lugano
Reviewed September 10, 2014
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7.7
Millicent from United Kingdom
Couple
Junior Suite with front lake view
Stayed 2 nights in May 2014
Location. Room Balcony. Space”
Location. Room Balcony. Space
Our room has a balcony overlooking the lake. View was great.
Reviewed June 15, 2014
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8.7
Chung from Hong Kong
Couple
Superior room with side lake view double
Stayed 1 night in May 2014
Grand Hotel Eden”
Comfortable, Great lake view and Friendly staff
It was very close to tram station. however, it was a little bit far from train station
Reviewed June 02, 2014
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10.0
Monther from United Arab Emirates
Couple
Superior room with side lake view double
Stayed 2 nights in April 2014
Excellent”
Surrounding + Location + Green views
Surrounding + Location + Green views
Reviewed May 24, 2014
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8.3
Ka from Hong Kong
Couple
Superior room with side lake view double
Stayed 4 nights in May 2014
very comfortable, excellent staff, helpful ”
the staff, location , the view
Very nice
Reviewed May 15, 2014
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8.3
Adnan from Saudi Arabia
Family with young children
Superior room with side lake view double
Stayed 4 nights in September 2013
Good”
Concisrge.staff.room
It was relaxing the staff is helpful but it was a little bit far from city center 15 mins walk
Reviewed September 28, 2013
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10.0
supachai from Thailand
Family with teens
Superior room with side lake view double
Stayed 1 night in September 2013
I love this”
Views Lake and shopping
I was there with my family, The room that I stayed face to the lake views which was really nice, hotel located at the city center and very easy for shopping. I will go back, if i have time.
Reviewed September 21, 2013
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