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Very good7.9
Based on 27 reviews
Grand Hotel Et Des Palmes
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8.8 Excellent location
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8.8Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Bar

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Room choices
Junior Suite
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  • City view
  • 24 m²
  • 1 single bed and 1 double b...
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Superior City View
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  • City view
  • 19 m²
  • 2 single beds and 1 king be...
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Grand Suite
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  • City view
  • 30 m²
  • 2 single beds and 1 king be...
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Double or Twin Room
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  • 17 m²
  • 1 king bed or 2 single beds
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Superior Double or Twin Room
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  • 19 m²
  • 1 king bed or 2 single beds
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Classic Double Room
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  • City view
  • 17 m²
  • 1 double bed
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Deluxe
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  • City view
  • 20 m²
  • 2 single beds and 1 king be...
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Deluxe Double or Twin Room With Free Wi-Fi
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  • 20 m²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (27)
Booking.com Reviews (1491)

4.6

Filter by guest type:
  • Cleanliness 7.6
  • Facilities 10.0
  • Location 8.8
  • Room comfort and quality 8.2
  • Service 8.0
  • Value for money 7.5
  • Cleanliness 7.5
  • Facilities 10.0
  • Location 8.5
  • Room comfort and quality 7.4
  • Service 8.1
  • Value for money 7.2
Very good
  • Cleanliness 8.0
  • Location 8.7
  • Room comfort and quality 8.7
  • Service 7.3
  • Value for money 7.3
Excellent
  • Cleanliness 8.0
  • Location 9.0
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 6.0
Exceptional
  • Cleanliness 9.3
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 9.3
  • Value for money 8.7
Very good
  • Cleanliness 6.5
  • Location 9.0
  • Room comfort and quality 8.0
  • Service 6.5
  • Value for money 8.5
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Room type
  • Classic Double Room
  • Superior City View
  • Deluxe

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8.0
suyeon from South Korea
Group
Deluxe
Stayed 3 nights in December 2014
Excellent location good ambience”
location, food, staff
Very nice location, close to major locations.
Reviewed January 30, 2015
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9.7
Siem from Netherlands
Couple
Classic Double Room
Stayed 1 night in August 2013
Classic superb”
athmosphere, rooms, staff
Beautifull place with classic rooms. Feels like you are being timewarped back 100 years.
Reviewed May 01, 2014
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5.0
mark from United Kingdom
Group
Classic Double Room
Stayed 2 nights in January 2014
Dated rough around the edges poor servic”
Central location, large rooms,
The rooms are in need of an update, peeling wallpaper broken skirting, grubby carpets. The staff are friendly and helpful when you can find one. The parking is a rip off for a small city I pay less in Central London. The breakfast is a poor selection and when they say from 7 in the morning they mean about half seven. I hope that there are better hotels in Palermo.
Reviewed February 04, 2014
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5.3
Yolanda from Australia
Couple
Classic Double Room
Stayed 1 night in September 2013
Tired....”
leaving in the morning
minimal service and the rooms were tired and felt unclean. The carpet was dirty and not vacuumed. The whole hotel was tired and needs a make over. A sham as it could be beautiful.
Reviewed September 25, 2013
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8.0
Robert from United Kingdom
Couple
Classic Double Room
Stayed 1 night in August 2013
Good, clean hotel, a little past it's glory days”
Very clean, good rooms, great location
Our stay was excellent, the hotel it is a little past it's glory days but that is not a bad thing as I think the management have recognised this in the price. I would definitely recommend it as the rooms were good and the location is excellent.
Reviewed September 11, 2013
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7.0
Christian from Canada
Couple
Classic Double Room
Stayed 1 night in July 2013
good location needs some updating”
location, value, new bathrooms
Good hotel and location, needs some updating, particularly the carpeting Good staff, friendly and accommodating
Reviewed July 23, 2013
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4.3
Maria from Slovakia
Couple
Classic Double Room
Stayed 1 night in July 2013
avoid...unless they change”
location, bed
We have stayed just for one night in a double room (1st floor). Positive - location (directly in the center, next to shopping streets and many dining options) - bed - the size and comfort of the bed was good - free internet in the lobby (but have to sign up, what takes very long time...) Negative: - room need proper cleaning - the carpet is very old and very dirty (with stains, dust, hair), the lamp next to the bed was very dusty as the whole area around... - balcony - wanted to open the balcony and see the view but big mistake... my got very dirty and black, the balcony itself its very old and dirty (it seems it havent been cleaned at least a year). - breakfast - the staff doesnt refill all missing items on the buffet, e.g. I arrived for breakfast at 9am, over half of the buffet was gone, so I asked to refill some specific items such as riccota ,... and after half hour of waiting I just left, never got it... It seems that the staff doesnt care during breakfast, at the time when i was there, there were 4 waitress standing, and no one brought what I asked for, and no one cleaned our table from plates... During the service one waitress broke a glass, and she didnt even bother to clean it... Very bad service and definitely not worth to stay.... - check in - done by a lady - very unprofessional and by asking questions regarding parking not much helpful (the private parking cost 21eur/day, so better to park at other parking spots around the hotel). However the building itself has great potential, its full of character, charm, but need some attention to cleanness, maintenance and very important great staff. Tip: Mondello beach (within half hour drive from center)
Reviewed July 13, 2013
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6.0
Angela from Australia
Solo traveler
Classic Double Room
Stayed 4 nights in May 2013
Quiet in a nice location”
Location, good neighborhood, good restaurants close by
An old 'grand dame' that has lost it's lustre. Yiu can see how itaas once a great hotel but not anymore e.g.concierge desk that is nevre manned, creaky lifts etc. but it does guve you a sense of what oldnpalermo used to be like. Overall hotel needs to be overhauled though staff were polite and efficient. Good breakfasts and nice location.
Reviewed June 03, 2013
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8.7
Steen from United States
Family with teens
Classic Double Room
Stayed 2 nights in July 2012
Beautifullhotel - great location”
old style charm - great service
A beautiful hotel - big rooms - lovely lobby. The service was excellent and the location perfect for sightseeing around the town. We would stay there again.
Reviewed November 24, 2012
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9.0
KATHLEEN from Australia
Couple
Deluxe
Stayed 2 nights in September 2012
beautiful hotel with large rooms ”
location
The Grand Hotel Et Des Palmes brings back the glory days of Palermo. It is massive with rooms to match. There are the floor to roof windows and shutters that open out onto a little balcony - but the noise and the heat prevent you from sitting out on the balcony. The windows are double glazed so there is no noise when they are shut. The bedroom is large and beautifully furnished and the separate bathroom has a bath as well. Breakfasts in the big ball room downstairs is sumptuous and includes sparkling wine. The hotel is located on the main shopping street and is within walking distance of a lot of the historical churches and sights.
Reviewed October 13, 2012
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