Grand Hotel & Suites

Grand Hotel & Suites

225 Jarvis Street, Garden District, Toronto (ON), Canada, M5B2C1
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Grand Deluxe Grand Hotel & Suites
Grand Deluxe
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    Swimming pool Grand Hotel & Suites

    Guest reviews

    8.4
    Excellent
    /10
    (97 reviews)See what guests said
    10.0
    Exceptional

    "The roof top terrace hot tub is amazing!"

    Christina

    -

    December 10, 2018

    8.9
    Excellent service
    Recommended by 87% of guests

    Property highlights

    • 540 meters to public transportation

    • Free airport transfer

    • Located in heart of Toronto (ON)

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 3 hours ago
    Excellent
    Location
    8.0
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • St Michael's Cathedral310 m
  • Mackenzie House330 m
  • St. George's Greek Orthodox Church380 m
  • Metropolitan United Church400 m
  • Massey Hall430 m
  • Josephine's Jewellery450 m
  • Ryerson Image Centre450 m
  • Gallery Arcturus510 m
  • The Wine Shop, Toronto520 m
  • Eaton Centre520 m
  • Value for money8.0
    Location rating8.0
    Nearest airportBilly Bishop Toronto City Airport (YTZ)
    Distance to airport3.2 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    2 Bedroom Junior Suite
    2 Bedroom Junior Suite
    ...
    • Room size: 51 m²/549 ft²
    • Shower and bathtub
    • 1 queen bed & 1 king bed & ...
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    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 queen bed and 1 sofa bed ...
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    Junior Suite
    Junior Suite
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed & 1 sofa bed
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    Grand Deluxe Double
    Grand Deluxe Double
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 queen beds
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    Double Occupancy Room
    Double Occupancy Room
    ...
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      Suite Standard
      Suite Standard
      ...
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        Standard With View 2 Queen Beds
        Standard With View 2 Queen Beds
        ...
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          Junior Suite 2 Bedrooms
          Junior Suite 2 Bedrooms
          ...
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            Room Deluxe
            Room Deluxe
            ...
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              Junior Suite Two Bedrooms
              Junior Suite Two Bedrooms
              ...
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                What people love about the property

                • 9.6
                  Exceptional

                  "The staff were very helpful and friendly."

                  Mona

                  |

                  March 20, 2018

                • 8.3
                  Excellent

                  "This hotel is near the city hall and the shopping area."

                  reya

                  |

                  January 4, 2016

                • 9.6
                  Exceptional

                  "Our upgraded suite with 2 rooms was so spacious for the 4 of us."

                  Janice

                  |

                  June 11, 2018

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                More about Grand Hotel & Suites

                More about Grand Hotel & Suites

                9.6
                Exceptional

                "I stayed with my family for 5 days, the room was spacious wi..."

                Mona

                |

                March 20, 2018

                An overview

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                What they offer

                9.2
                Exceptional

                "Hotel is fairly clean and hospitable."

                ANASTASIA

                |

                October 11, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (97)Booking.com Reviews (2183)
                8.4
                /
                10
                Cleanliness8.4
                Facilities8.6
                Location8.0
                Room comfort and quality8.4
                Service8.9
                Value for money8.0
                Provided by verified guests of Agoda
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                All guests (97)
                All room types
                Showing 40 verified guest comments
                12
                5.2
                Amber
                Business traveler
                Grand Deluxe
                Stayed 2 nights in March 2019
                Above average”
                Very dirty. Maid was rude. Upon arrival there was a half-filled cocktail glass left on the countertop in the hallway of our room. That glass was still there after five days. Room furniture in need of repainting or refurbishment.
                Reviewed March 08, 2019
                7.2
                Very good
                Daniel from United States
                Couple
                Grand Deluxe
                Stayed 3 nights in August 2018
                Decent hotel with a nice basement pool and nice breakfast buffet”
                Decent hotel on the edge of downtown Toronto. The area is a little seedy and feels unsafe at night, especially if you are unfamiliar with the area. Your best best is to call an uber or lyft if you go out in the evening. We enjoyed the generous breakfast buffet and the pool in the basement was nice. Rooms are nicely furnished and we had a jacuzzi tub in ours.
                Reviewed February 19, 2019
                6.8
                Good
                Rosalyn from Canada
                Solo traveler
                Grand Deluxe
                Stayed 1 night in December 2018
                staycation”
                please contact me to speak about potential solutions for these valid points of feedback :) I celebrated my birthday at your hotel. alone. to sleep. i could not :( for 2 nights straight.
                Reviewed December 10, 2018
                10.0
                Exceptional
                Christina from Australia
                Couple
                Grand Deluxe
                Stayed 2 nights in December 2018
                Exceptional”
                The roof top terrace hot tub is amazing!
                Reviewed December 10, 2018
                9.2
                Exceptional
                Dindo from Philippines
                Couple
                Grand Deluxe
                Stayed 3 nights in October 2018
                Comfy stay at nicely-located hotel”
                Friendly and helpful staff; very good breakfast; public transport options are easily walkable.
                Reviewed November 30, 2018
                8.0
                Excellent
                Jasvir from United States
                Family with young children
                Grand Deluxe
                Stayed 4 nights in November 2018
                Very good”
                The room I got was old and not up to date. Room and the bathroom both did not have enough lights.
                Reviewed November 30, 2018
                4.8
                Susan from Canada
                Family with teens
                2 Bedroom Junior Suite
                Stayed 2 nights in November 2018
                Place had bed bugs. ”
                No One at the front desk wanted to know! I even trapped some to to show the desk manager- not interested.
                Reviewed November 28, 2018
                4.8
                Susan from Canada
                Family with teens
                2 Bedroom Junior Suite
                Stayed 2 nights in November 2018
                BEDBUGS!!!!!!!!!!!!!!!!!!”
                We discovered bedbugs and took samples to the front desk. The Desk Manager (Nick) was horrified to see what we showed him. We had to check out to get to the airport and were told to call him back as he would "work" something out. Everytime we called back- even from the airport- he was either out or unavailable. Then a "manager", who would not identify himself, called us to say they had done a search and found nothing. WE SHOWED THE FRONT DESK, we took pictures and showed them as well- we were either lying or imagining it was the response! Everyone must have been seeing things, I guess (even the front desk!). Would never go back. We have our clothes infected and are heading to a laundromat to clean everything. WOULD NEVER STAY HERE EVEN IF FREE!
                Reviewed November 26, 2018
                8.8
                Excellent
                Louise from Canada
                Couple
                Grand Deluxe
                Stayed 1 night in November 2018
                Great stay, was upgraded to a suite, very accommodating”
                All good
                Reviewed November 15, 2018
                9.2
                Exceptional
                R from United States
                Couple
                Grand Deluxe
                Stayed 2 nights in November 2018
                Very comfortable, convenient to the activities we had scheduled, helpful staff”
                Rooftop views and hot tubs were a wonderful treat, quiet, easy to get to.
                Reviewed November 13, 2018
                9.2
                Exceptional
                Karen from Canada
                Couple
                Grand Deluxe
                Stayed 1 night in October 2018
                Exceptional”
                Room was great -Very comfortable. Nice touch on the Nespresso Coffee maker. Décor on Hall area was nicely done (14th floor). Staff at desk & door were very nice and polite. :) Only one small note: Shower faucet was hard to turn off.
                Reviewed October 22, 2018
                8.8
                Excellent
                Kathleen from United States
                Family with young children
                Grand Deluxe
                Stayed 3 nights in October 2018
                Beautiful hotel, great staff, clean rooms. Would stay again”
                The only thing I wish was that there were more food choices.
                Reviewed October 22, 2018
                9.2
                Exceptional
                ANASTASIA from Canada
                Family with young children
                Grand Deluxe
                Stayed 1 night in October 2018
                Clean ”
                Hotel is fairly clean and hospitable. Arrived late at night and got to our room and there was an inconvenient smell. The night management staff responded promptly and upgraded us to a much better room to make up for the inconvenience. Very well organized and will definitely come again! Thank you for the great experience to Aliona and Rob at the front desk!
                Reviewed October 11, 2018
                3.2
                patricia from Canada
                Business traveler
                Grand Deluxe
                Stayed 1 night in September 2018
                Acceptable”
                Never will use this site again
                Reviewed September 30, 2018
                10.0
                Exceptional
                Robert from United States
                Couple
                Grand Deluxe
                Stayed 3 nights in August 2018
                Exceptional”
                This place was great. Friendly and helpful staff, good location. The rooftop was amazing. Gives a great view of the skyline. The free breakfast every morning was icing on the cake.
                Reviewed August 29, 2018
                6.8
                Good
                Robert from United States
                Couple
                Grand Deluxe
                Stayed 2 nights in August 2018
                Would Not Return to this property”
                I would not stay again at this property for several reasons. The layout of the room was poor. First there was no room for a second night stand. This created a problem as both my wife and I use C-Pap machines so there was no place to put the second machine except on the floor. Also no access to power so we had to drape the cord into the bathroom. The safe was installed on the floor of a closet so I had to get down and hands and knees to access it. It was somewhat dark in the closet on the floor and I had to use a flashlight to see what was inside when I opened it. This may be ok for someone in their forties but I am seventy. The staff was pleasant however some of the desk personal had eastern European accents which were hard to follow.
                Reviewed August 27, 2018
                8.4
                Excellent
                Bob from Canada
                Couple
                Grand Deluxe
                Stayed 1 night in July 2018
                Staff are amazing”
                The staff at this hotel are extremely friendly, especially the bartenders. Expert mixologists!
                Reviewed July 29, 2018
                9.6
                Exceptional
                Barbara from United States
                Couple
                Grand Deluxe
                Stayed 1 night in July 2018
                Good Value Close to Everything ”
                The Grand has kovely staff and common areas. The rooms are small but beautifully appointed and comfortable; clean and although older, well designed. The mattresses were not great, but everything I requested was granted. The complementary breakfast was fantastic in both variety & quality. The outdoor conservatory and patio are beautiful. Dinner at Citrus was truly excellent with a surprising and creative chef.
                Reviewed July 18, 2018
                9.6
                Exceptional
                Janice from Canada
                Group
                Grand Deluxe
                Stayed 1 night in June 2018
                Exquisite spot for a friends reunion”
                We had a lovely overnight with friends here at the hotel. The facilities are beautiful especially the rooftop hot tub. We soaked under the stars watching music videos on a large screen. Dining outside for our breakfast was like being in an Italian Piazza surrounded by trees and the outdoor fountain. Our upgraded suite with 2 rooms was so spacious for the 4 of us. Absolutely lovely place.
                Reviewed June 11, 2018
                7.6
                Very good
                Kelly from Canada
                Couple
                Grand Deluxe
                Stayed 1 night in June 2018
                Enjoyed our stay”
                Very attentive friendly staff. Facility’s were nice. The hot tubes on the roof could use a little cleaning between swimmers (floating stuff). Breakfast was awesome with a huge variety. The area is a little sketchy but we are seasoned travellers so not a big deal considering the hotel was great and in good walking distance to st lawerence market and distillery district
                Reviewed June 11, 2018
                12
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                Grand Hotel & Suites
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                • Excellent location
                • St. Lawrence Market
                • Dundas Subway Station is within 0.54 km