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Grand Hotel Surabaya

"In the middle of Surabaya the hotel is quite nice, modern and clean."

Juergen - July 10, 2018
Deluxe King Room Grand Hotel Surabaya
Lobby Grand Hotel Surabaya
Interior view Grand Hotel Surabaya
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Grand Hotel Surabaya

Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Free Wi-Fi
See map
Popular landmarks
Tunjungan Plaza 640 m
Monkasel (Submarine Monument) 880 m
Suramadu National Bridge 2.0 km
Tugu Pahlawan 2.3 km
Bungkul Park 3.1 km
Surabaya's Zoo 3.7 km
Surabaya Town Square 3.8 km
Sampoerna Museum 4.0 km
Pakuwon Food Festival 6.3 km
Masjid Nasional Al Akbar Surabaya 8.7 km
Nearby landmarks
Balai Pemuda 130 m
Surabaya Tourism Information Center 130 m
BNI Bank 170 m
Lapangan Basra 240 m
Plaza Surabaya 250 m
Surabaya Plaza 250 m
Delta Theatre 310 m
Monumen Gubernur Suryo 330 m
Grahadi Building 330 m
Goethe Institut 370 m

8.8

Excellent

Location rating score

Inside city center
Popular neighborhood

This property is in high demand!

6 travelers have booked today.

  • 670 meters to public transportation

  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money7.9
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Grand Hotel Surabaya

Executive Room
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  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Junior Suite Room
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  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Grand Suite Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Japanese Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed or 2 semi double...
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Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
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Deluxe Room
...
  • Shower
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Superior Room
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Grand Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Grand Hotel Surabaya?

Grand Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hotel Surabaya has a car park available for guests. Parking is free for guests.

Is breakfast offered at Grand Hotel Surabaya?

Wake up to a great buffet breakfast at Grand Hotel Surabaya. There's an additional charge of 60000 IDR for adults and 30000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hotel Surabaya?

Grand Hotel Surabaya features an on-site restaurant for your dining convenience. Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Grand Hotel Surabaya?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Grand Hotel Surabaya. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

Can business events be hosted at Grand Hotel Surabaya?

On-site venues and convenient event services make Grand Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hotel Surabaya?

Grand Hotel Surabaya is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Grand Hotel Surabaya

  • 7.2

    Very good

    "Reception have a good attitude to guest ."

    Eric

    |

    May 27, 2019

  • 8.0

    Very good

    "Good place to stay with value of money"

    Natalia

    |

    April 24, 2018

  • 8.8

    Excellent

    "Great quality for an obsolete hotel :)"

    Franky

    |

    November 11, 2019

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room size
34 sqm.
Location score
8.8/10
Value for money score
7.8/10
Service score
7.6/10
Bigger than
95
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Better than
73
%
of Surabaya properties
Better than
73
%
of Surabaya properties
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Overall rating:

7.7

Very good
604 reviews
Cleanliness
7.1
Facilities
7.1
Location
8.8
Read all reviews >
What travelers say they love:
We had 2 nights here and found it good value.
Alistair from Spain
Couple
More about Grand Hotel Surabaya

More about Grand Hotel Surabaya

When visiting Surabaya, you'll feel right at home at Grand Hotel Surabaya, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, Grand Hotel Surabaya is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour room service, convenience store, free Wi-Fi in all rooms, 24-hour security, 24-hour front desk.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, linens to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Surabaya, the Grand Hotel Surabaya is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Breakfast

11 mentions

Housekeeping

11 mentions

Swimming Pool

4 mentions

Internet

2 mentions

What they offer

8.0

Very good
Cleanliness

"Good stay, clean and excellent for traveller"

Mohammad

|

February 2, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Grand Hotel Surabaya from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.1
Facilities7.1
Location8.8
Service7.6
Value for money7.9
High score for Surabaya
Rating
9+ Exceptional (62)
8-9 Excellent (68)
7-8 Very Good (71)
6-7 Good (32)
<6 Below Expectation (65)
Time of the year
Mar - May (48)
Jun - Aug (71)
Sep - Nov (81)
Dec - Feb (98)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (604)
All room types
All languages

Show reviews that mention 

Showing 298 verified guest comments
12345
9.2
Exceptional
Aaron from Singapore
Family with young children
Deluxe King Room
Stayed 2 nights in February 2019

Spacious Rooms with Nostalgic Ambience”

The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

Reviewed February 07, 2019

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9.2
Exceptional
FREDDY from Australia
Solo traveler
Deluxe King Room
Stayed 1 night in December 2016

good to relax. me time. shopping trip”

very close to Surabaya plaza.old hotel being rebranded. spacious room. old toilet. recently tiled which better than carpet due to smoking is allowed in the room. nice priced choices of room service menu. coffee shop is quite nice just next to reception with outside view. nice sized swimming pool although I didn't use it

Reviewed December 17, 2016

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8.8
Excellent
BERHANNUDIN from Malaysia
Solo traveler
Deluxe Twin Room
Stayed 1 night in August 2019

Comfortable clean room & 10 mins. Walk to Tunjungan Plaza”

Great location. Free breakfast. Only 10 mins. Walk to Tunjungan shopping areas and 8 mins. Walk to Surabaya Railway Station. Good wifi and in-room facilities. The only downside is lots of mosquitoes outside the hotel.

Reviewed September 02, 2019

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8.4
Excellent
Linda from Indonesia
Solo traveler
Deluxe King Room
Stayed 1 night in December 2016

Nice Staff”

Grand Hotel Surabaya location is near the Grand City Mall & Convex The bedstead not to good and the bathroom door can not closed well. And the Bathtub is not clean.

Reviewed December 13, 2016

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8.8
Excellent
Andhika from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 1 night in April 2019

Value for Money”

It's a good place to stay at Surabaya. Located at center of Surabaya,, near shopping Mall and train station

Reviewed September 06, 2019

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10.0
Exceptional
Viddi from Indonesia
Couple
Deluxe King Room
Stayed 1 night in January 2019

Nice Hotel”

Very Nice Hotel and Near Submarine Museum in Surabaya, just walk around 200 meter from hotel

Reviewed February 03, 2019

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7.2
Very good
Lim from Singapore
Family with teens
Deluxe Twin Room
Stayed 1 night in January 2020

Good location and excellent value but facilities are really dated.”

This place has a great location, with it being very close to Plaza Surabaya and many other malls in close proximity. The beds were comfortable with 2 super single beds which are rare to see in many hotels. Breakfast was satisfactory with fried chicken, kang kong vegetables and other breakfast items. However, it is missing a very important ingredient, egg. The staff could communicate easily in English and were friendly. However, the facilities were really outdated or in need of maintenance. 1) The wallpaper in my room was coming off 2) The sink was clogged slightly since it was draining pretty slowly. 3) The room card wasn't working at first. 4) There wasn't any hot water for the bath. (The water temperature was still tolerable as it was in between lukewarm and cool) 5) The plugs were not near the bed My parents' room was better but they faced the same thing, lack of hot water. If the hotel were to improve its current equipment, this place would really be highly recommended.

Reviewed January 22, 2020

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8.4
Excellent
BERHANNUDIN from Malaysia
Solo traveler
Deluxe King Room
Stayed 1 night in August 2019

Comfortable and Cheap Accomodation”

The hotel is just 10 mins. walk to central Surabaya i.e. Tunjungan shopping area and 5 mins. from the train station. Safe, green and lively place to stay.

Reviewed September 05, 2019

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8.0
Excellent
Juergen from Germany
Business traveler
Executive Room
Stayed 3 nights in January 2018

Good for Business”

In the middle of Surabaya the hotel is quite nice, modern and clean. If you are used to european/amrican breakfast, better look for another hotel. Option is the nice coffee shop in the lobby.

Reviewed July 10, 2018

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8.8
Excellent
Nikita from Indonesia
Solo traveler
Deluxe King Room
Stayed 6 nights in August 2016

Everything was great except the most important thing: Internet.”

For a room of that size at that price? It was value. Granted it was a promo rate, but inexpensive nonetheless. Internet, however, was virtually nonexistent. They have one, and the speed was average for the area, but once you enter your room, the signal was gone. They moved me into a room directly next to the router, and although it was better, it was still garbage. I had to sit out in the lobby for a good connection, so I wasn't able to work in the comfort of my room. Overall though? Good deal, good stay, but would not come back if internet was urgently needed (e.g. for business)

Reviewed September 09, 2016

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10.0
Exceptional
Wong from Indonesia
Couple
Deluxe King Room
Stayed 1 night in July 2018

Good deal!”

Spacious room. Heart of town. Plaza Surabaya is within walking distance.

Reviewed July 19, 2018

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9.2
Exceptional
Awal
Family with young children
Executive Room
Stayed 1 night in November 2019

the best ”

Locations near every best place in Surabaya.

Reviewed November 05, 2019

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8.4
Excellent
Mohamed from Sri Lanka
Business traveler
Deluxe King Room
Stayed 2 nights in January 2017

Not good break first”

Very bad break first to other Hotal in Surabaya

Reviewed February 01, 2017

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4.8
Hannah from Germany
Couple
Deluxe King Room
Stayed 1 night in September 2016

Wouldn't go there again”

We needed a room in Surabaya for one night and chose the Grand Hotel because it's relatively close to the train station. The location plus the nice guy at the reception in the evening were the only positive things. The bathroom was dirty, there was no hot water in the shower and we got dirty towels (they gave us "new" ones after we asked for it). The wifi was not working (only in the lobby) and the rooms as such were quite noisy. Our AC was incredibly loud the whole night and I was not able to sleep because of that. Breakfast was okay. I am conviced that there's better options in Surabaya.

Reviewed October 08, 2016

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7.6
Very good
Krisnata from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in December 2018

Very good”

Staff was friendly, but kinda on the slow side, it took us more than 5 minutes just to check in, i dunno whats holding them. We got an upgrade because our room is fully booked, room was nice and clean, the light was yellowish and not very bright, i personally don't like the light especially because i had to work remotely with my laptop. Aside from that, a bang for the buck hotel with a very good location.

Reviewed December 27, 2018

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9.6
Exceptional
Puji from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in December 2019

Great location”

Easy to find food all the time since it is located at the city center near a big mall.

Reviewed October 05, 2020

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8.8
Excellent
chon from Malaysia
Solo traveler
Deluxe King Room
Stayed 1 night in September 2019

Value for money”

Great Breakfast and location. Very worth with such price. Staff are helpful too. Can be comparable to 4stars if they improve cleanliness and facilities.

Reviewed September 18, 2019

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10.0
Exceptional
FREDDY from Australia
Solo traveler
Deluxe King Room
Stayed 2 nights in December 2016

location”

stayed here before. location is great. next to delta plaza. lots of eateries and shopping experience. staffs are very helpful. they found my left items and patiently answering my queries. room is spacious. old style but effective. I definitely stay here again.

Reviewed December 28, 2016

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8.8
Excellent
Hansel from Indonesia
Couple
Deluxe King Room
Stayed 1 night in October 2019

cheap and big room”

the room is quite big, it is a good location, clean and comfortable, the price is so cheap

Reviewed October 05, 2019

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8.8
Excellent
TANTIYA from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 1 night in August 2018

Good place”

I like this hotel, hotel near central goverment, and zangradi ice cream the most populer traditional ice cream

Reviewed August 17, 2018

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