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Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya

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7.7

Very good

801 reviews

801 reviews

See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda

130 m

Lapangan Basra

240 m

Plaza Surabaya

250 m

Surabaya Plaza

250 m

Delta Theatre

310 m

Popular landmarks
Tunjungan Plaza

640 m

Monkasel (Submarine Monument)

880 m

Suramadu National Bridge

2.0 km

Tugu Pahlawan

2.3 km

Bungkul Park

3.1 km

Closest landmarks
Surabaya Tourism Information Center

130 m

BNI Bank

170 m

Embassy of Germany

400 m

Taman Ade Irma Suryani Nasution

410 m

Monumen Bambu Runcing

410 m

Grand Hotel Surabaya

Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

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Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transport

670 meters to public transportation

Inside city center

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Restaurants

Room service [24-hour]

This property is in high demand!

22 travelers have booked today.

Value for money7.8
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Grand Hotel Surabaya

Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Junior Suite Room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Japanese Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
Enter dates to see prices
Superior Room
...
  • Shower
Enter dates to see prices
Suite (no window)
...
    Enter dates to see prices
    Junior Suite - Single Use
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Grand Hotel Surabaya?

      Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

      How do I get to Grand Hotel Surabaya?

      Grand Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hotel Surabaya has a car park available for guests. Parking is free for guests.

      Is breakfast offered at Grand Hotel Surabaya?

      Wake up to a great buffet breakfast at Grand Hotel Surabaya. There's an additional charge of 60000 IDR for adults and 30000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Grand Hotel Surabaya?

      Grand Hotel Surabaya features an on-site restaurant for your dining convenience. Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

      Can special events be hosted at Grand Hotel Surabaya?

      You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Grand Hotel Surabaya. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

      Can business events be hosted at Grand Hotel Surabaya?

      On-site venues and convenient event services make Grand Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Grand Hotel Surabaya?

      Grand Hotel Surabaya is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

      What is the closest train, metro, or bus station to Grand Hotel Surabaya?

      The closest train, metro, or bus station is Gubeng Train Station, 630 m away from Grand Hotel Surabaya.

      What restaurants are nearby Grand Hotel Surabaya?

      Grand Hotel Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Master D Dundee, Green Chay and Quickly Plaza Surabaya.

      What popular shopping places are close to Grand Hotel Surabaya?

      Located in the Surabaya Center area, Grand Hotel Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Grand Hotel Surabaya?

      Grand Hotel Surabaya’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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      See map

      Explore the neighborhood

      What people love about Grand Hotel Surabaya

      • 8.8

        Excellent
        Spaciousness

        "The room is large enough."

        ika

        |

        May 13, 2021

      • 9.2

        Exceptional
        Location

        "This place is very strategic and close to other tourist areas such as malls & in this place there is a swimming pool"

        dewi

        |

        April 9, 2021

      • 9.6

        Exceptional
        Location

        "Easy to find food all the time since it is located at the city center near a big mall."

        Puji

        |

        October 5, 2020

      Property ranking|Compared to 823 Surabaya properties
      See all rankings
      Room size
      43 sqm.
      Location score
      8.8/10
      Service score
      7.7/10
      Value for money score
      7.8/10
      Bigger than
      94
      %
      of Surabaya properties
      Better than
      90
      %
      of Surabaya properties
      Better than
      72
      %
      of Surabaya properties
      Better than
      71
      %
      of Surabaya properties
      Overall rating:

      7.7

      Very good
      801 reviews
      Cleanliness
      7.1
      Facilities
      7.1
      Location
      8.8
      Read all reviews >
      What travelers say they love:
      Great quality for an obsolete hotel :)
      Franky from Indonesia
      Couple
      More about Grand Hotel Surabaya

      More about Grand Hotel Surabaya

      Grand Hotel Surabaya

      See the best of Surabaya with a stay at Grand Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
      The facilities and services provided by Grand Hotel Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Surabaya.
      Parking is available and free, provided by the hotel for guests with their own transportation. The helpful staff at the front desk can assist you with services including concierge service. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
      Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel.
      Experience high-quality room facilities during your stay at Grand Hotel Surabaya. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
      Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
      To fill your days, be sure to check out the fantastic facilities offered at Grand Hotel Surabaya. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


      Around the property

      There are many attractions to discover within close proximity to Grand Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 640 m away.


      Reasons to stay here

      This hotel's food and dining score higher than 84% of accommodations in the city.
      This hotel scores higher than 90% of accommodations in the city for its location.
      Room comfort is said to be outstanding here, scoring higher than 83% of accommodations in the city.

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      Amenities and facilities
      Very good
      Facilities

      7.1

      Most talked about facilities

      Breakfast

      11 mentions

      Housekeeping

      11 mentions

      Swimming Pool

      4 mentions

      Internet

      2 mentions

      Languages spoken

      • English
      • Indonesian

      Internet access

      • Complimentary WIFi in all rooms
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      • Tours

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Concierge
      • Convenience store
      • Elevator
      • Shops
      • Smoking area

      Access

      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]

      Getting around

      • Car park [free of charge]
      • Shuttle service
      • Transport to airport

      Available in all rooms

      • A/C
      • Bathtub
      • Complimentary drinking water
      • Free tea
      • Iron and ironing board
      • Phone
      • Shower
      • Towels
      • Wi-Fi [complimentary]
      Location
      Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271
      Excellent
      Location

      8.8

      Airports

      • Juanda International Airport (SUB)
        13.5 km
      • Abdul Rachman Saleh Airport (MLG)
        74.9 km

      Public transportation

      • Gubeng Train Station
        640 m
      • Semut Train Station
        2.3 km

      Hospital or clinic

      • Puskesmas Ketabang
        730 m

      Shopping

      • Tunjungan Plaza
        640 m

      Convenience store

      • On-site

      Cash withdrawal

      • ATM
        70 m
      What's nearby

      Popular landmarks

      • Tunjungan Plaza
        640 m
      • Monkasel (Submarine Monument)
        880 m
      • Suramadu National Bridge
        2.0 km
      • Tugu Pahlawan
        2.3 km
      • Bungkul Park
        3.1 km
      • Surabaya's Zoo
        3.7 km
      • Surabaya Town Square
        3.8 km
      • Sampoerna Museum
        4.0 km
      • Pakuwon Food Festival
        6.3 km
      • Masjid Nasional Al Akbar Surabaya
        8.7 km

      Nearby landmarks

      • Balai Pemuda
        130 m
      • Surabaya Tourism Information Center
        130 m
      • BNI Bank
        170 m
      • Lapangan Basra
        240 m
      • Plaza Surabaya
        250 m
      • Surabaya Plaza
        250 m
      • Delta Theatre
        310 m
      • Monumen Gubernur Suryo
        330 m
      • Grahadi Building
        330 m
      • Goethe Institut
        370 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until13:00

      Getting around

      • Airport transfer fee100000 IDR

      Extras

      • Breakfast charge (unless included in room price)60000 IDR

      The property

      • Number of restaurants1
      • Number of rooms 100

      Reviews of Grand Hotel Surabaya from real guests

      Provided by verified guests of Agoda
      7.7
      /
      10
      Cleanliness7.1
      Facilities7.1
      Location8.8
      Service7.7
      Value for money7.8
      High score for Surabaya
      Rating
      9+ Exceptional (79)
      8-9 Excellent (76)
      7-8 Very Good (87)
      6-7 Good (37)
      <6 Below Expectation (86)
      Time of the year
      Mar - May (59)
      Jun - Aug (91)
      Sep - Nov (99)
      Dec - Feb (116)
      All guests (770)
      All room types
      All languages

      Show reviews that mention 

      Showing 365 verified guest comments
      12345
      9.2
      Exceptional
      Aaron from Singapore
      Family with young children
      Deluxe King Room
      Stayed 2 nights in February 2019

      Spacious Rooms with Nostalgic Ambience”

      The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

      Reviewed February 07, 2019

      See room deals

      9.2
      Exceptional
      FREDDY from Australia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in December 2016

      good to relax. me time. shopping trip”

      very close to Surabaya plaza.old hotel being rebranded. spacious room. old toilet. recently tiled which better than carpet due to smoking is allowed in the room. nice priced choices of room service menu. coffee shop is quite nice just next to reception with outside view. nice sized swimming pool although I didn't use it

      Reviewed December 17, 2016

      See room deals

      8.8
      Excellent
      BERHANNUDIN from Malaysia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in August 2019

      Comfortable clean room & 10 mins. Walk to Tunjungan Plaza”

      Great location. Free breakfast. Only 10 mins. Walk to Tunjungan shopping areas and 8 mins. Walk to Surabaya Railway Station. Good wifi and in-room facilities. The only downside is lots of mosquitoes outside the hotel.

      Reviewed September 02, 2019

      See room deals

      8.4
      Excellent
      Linda from Indonesia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in December 2016

      Nice Staff”

      Grand Hotel Surabaya location is near the Grand City Mall & Convex The bedstead not to good and the bathroom door can not closed well. And the Bathtub is not clean.

      Reviewed December 13, 2016

      See room deals

      8.8
      Excellent
      Andhika from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in April 2019

      Value for Money”

      It's a good place to stay at Surabaya. Located at center of Surabaya,, near shopping Mall and train station

      Reviewed September 06, 2019

      See room deals

      10.0
      Exceptional
      Viddi from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in January 2019

      Nice Hotel”

      Very Nice Hotel and Near Submarine Museum in Surabaya, just walk around 200 meter from hotel

      Reviewed February 03, 2019

      See room deals

      7.2
      Very good
      Lim from Singapore
      Family with teens
      Deluxe Twin Room
      Stayed 1 night in January 2020

      Good location and excellent value but facilities are really dated.”

      This place has a great location, with it being very close to Plaza Surabaya and many other malls in close proximity. The beds were comfortable with 2 super single beds which are rare to see in many hotels. Breakfast was satisfactory with fried chicken, kang kong vegetables and other breakfast items. However, it is missing a very important ingredient, egg. The staff could communicate easily in English and were friendly. However, the facilities were really outdated or in need of maintenance. 1) The wallpaper in my room was coming off 2) The sink was clogged slightly since it was draining pretty slowly. 3) The room card wasn't working at first. 4) There wasn't any hot water for the bath. (The water temperature was still tolerable as it was in between lukewarm and cool) 5) The plugs were not near the bed My parents' room was better but they faced the same thing, lack of hot water. If the hotel were to improve its current equipment, this place would really be highly recommended.

      Reviewed January 22, 2020

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      8.4
      Excellent
      BERHANNUDIN from Malaysia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in August 2019

      Comfortable and Cheap Accomodation”

      The hotel is just 10 mins. walk to central Surabaya i.e. Tunjungan shopping area and 5 mins. from the train station. Safe, green and lively place to stay.

      Reviewed September 05, 2019

      See room deals

      8.0
      Excellent
      Juergen from Germany
      Business traveler
      Executive Room
      Stayed 3 nights in January 2018

      Good for Business”

      In the middle of Surabaya the hotel is quite nice, modern and clean. If you are used to european/amrican breakfast, better look for another hotel. Option is the nice coffee shop in the lobby.

      Reviewed July 10, 2018

      See room deals

      8.8
      Excellent
      Nikita from Indonesia
      Solo traveler
      Deluxe King Room
      Stayed 6 nights in August 2016

      Everything was great except the most important thing: Internet.”

      For a room of that size at that price? It was value. Granted it was a promo rate, but inexpensive nonetheless. Internet, however, was virtually nonexistent. They have one, and the speed was average for the area, but once you enter your room, the signal was gone. They moved me into a room directly next to the router, and although it was better, it was still garbage. I had to sit out in the lobby for a good connection, so I wasn't able to work in the comfort of my room. Overall though? Good deal, good stay, but would not come back if internet was urgently needed (e.g. for business)

      Reviewed September 09, 2016

      See room deals

      10.0
      Exceptional
      Wong from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in July 2018

      Good deal!”

      Spacious room. Heart of town. Plaza Surabaya is within walking distance.

      Reviewed July 19, 2018

      See room deals

      9.2
      Exceptional
      Awal
      Family with young children
      Executive Room
      Stayed 1 night in November 2019

      the best ”

      Locations near every best place in Surabaya.

      Reviewed November 05, 2019

      See room deals

      8.4
      Excellent
      Mohamed from Sri Lanka
      Business traveler
      Deluxe King Room
      Stayed 2 nights in January 2017

      Not good break first”

      Very bad break first to other Hotal in Surabaya

      Reviewed February 01, 2017

      See room deals

      4.8
      Hannah from Germany
      Couple
      Deluxe King Room
      Stayed 1 night in September 2016

      Wouldn't go there again”

      We needed a room in Surabaya for one night and chose the Grand Hotel because it's relatively close to the train station. The location plus the nice guy at the reception in the evening were the only positive things. The bathroom was dirty, there was no hot water in the shower and we got dirty towels (they gave us "new" ones after we asked for it). The wifi was not working (only in the lobby) and the rooms as such were quite noisy. Our AC was incredibly loud the whole night and I was not able to sleep because of that. Breakfast was okay. I am conviced that there's better options in Surabaya.

      Reviewed October 08, 2016

      See room deals

      7.6
      Very good
      Krisnata from Indonesia
      Couple
      Deluxe Twin Room
      Stayed 1 night in December 2018

      Very good”

      Staff was friendly, but kinda on the slow side, it took us more than 5 minutes just to check in, i dunno whats holding them. We got an upgrade because our room is fully booked, room was nice and clean, the light was yellowish and not very bright, i personally don't like the light especially because i had to work remotely with my laptop. Aside from that, a bang for the buck hotel with a very good location.

      Reviewed December 27, 2018

      See room deals

      9.6
      Exceptional
      Puji from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in December 2019

      Great location”

      Easy to find food all the time since it is located at the city center near a big mall.

      Reviewed October 05, 2020

      See room deals

      8.8
      Excellent
      chon from Malaysia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in September 2019

      Value for money”

      Great Breakfast and location. Very worth with such price. Staff are helpful too. Can be comparable to 4stars if they improve cleanliness and facilities.

      Reviewed September 18, 2019

      See room deals

      10.0
      Exceptional
      FREDDY from Australia
      Solo traveler
      Deluxe King Room
      Stayed 2 nights in December 2016

      location”

      stayed here before. location is great. next to delta plaza. lots of eateries and shopping experience. staffs are very helpful. they found my left items and patiently answering my queries. room is spacious. old style but effective. I definitely stay here again.

      Reviewed December 28, 2016

      See room deals

      8.8
      Excellent
      Hansel from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in October 2019

      cheap and big room”

      the room is quite big, it is a good location, clean and comfortable, the price is so cheap

      Reviewed October 05, 2019

      See room deals

      8.8
      Excellent
      TANTIYA from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in August 2018

      Good place”

      I like this hotel, hotel near central goverment, and zangradi ice cream the most populer traditional ice cream

      Reviewed August 17, 2018

      See room deals

      12345
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