Spacious Rooms with Nostalgic Ambience”

The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

good to relax. me time. shopping trip”

very close to Surabaya plaza.old hotel being rebranded. spacious room. old toilet. recently tiled which better than carpet due to smoking is allowed in the room. nice priced choices of room service menu. coffee shop is quite nice just next to reception with outside view. nice sized swimming pool although I didn't use it

Comfortable clean room & 10 mins. Walk to Tunjungan Plaza”

Great location. Free breakfast. Only 10 mins. Walk to Tunjungan shopping areas and 8 mins. Walk to Surabaya Railway Station. Good wifi and in-room facilities. The only downside is lots of mosquitoes outside the hotel.

Nice Staff”

Grand Hotel Surabaya location is near the Grand City Mall & Convex The bedstead not to good and the bathroom door can not closed well. And the Bathtub is not clean.

Value for Money”

It's a good place to stay at Surabaya. Located at center of Surabaya,, near shopping Mall and train station

Nice Hotel”

Very Nice Hotel and Near Submarine Museum in Surabaya, just walk around 200 meter from hotel

Good location and excellent value but facilities are really dated.”

This place has a great location, with it being very close to Plaza Surabaya and many other malls in close proximity. The beds were comfortable with 2 super single beds which are rare to see in many hotels. Breakfast was satisfactory with fried chicken, kang kong vegetables and other breakfast items. However, it is missing a very important ingredient, egg. The staff could communicate easily in English and were friendly. However, the facilities were really outdated or in need of maintenance. 1) The wallpaper in my room was coming off 2) The sink was clogged slightly since it was draining pretty slowly. 3) The room card wasn't working at first. 4) There wasn't any hot water for the bath. (The water temperature was still tolerable as it was in between lukewarm and cool) 5) The plugs were not near the bed My parents' room was better but they faced the same thing, lack of hot water. If the hotel were to improve its current equipment, this place would really be highly recommended.

Comfortable and Cheap Accomodation”

The hotel is just 10 mins. walk to central Surabaya i.e. Tunjungan shopping area and 5 mins. from the train station. Safe, green and lively place to stay.

Good for Business”

In the middle of Surabaya the hotel is quite nice, modern and clean. If you are used to european/amrican breakfast, better look for another hotel. Option is the nice coffee shop in the lobby.

Everything was great except the most important thing: Internet.”

For a room of that size at that price? It was value. Granted it was a promo rate, but inexpensive nonetheless. Internet, however, was virtually nonexistent. They have one, and the speed was average for the area, but once you enter your room, the signal was gone. They moved me into a room directly next to the router, and although it was better, it was still garbage. I had to sit out in the lobby for a good connection, so I wasn't able to work in the comfort of my room. Overall though? Good deal, good stay, but would not come back if internet was urgently needed (e.g. for business)

Good deal!”

Spacious room. Heart of town. Plaza Surabaya is within walking distance.

the best ”

Locations near every best place in Surabaya.

Not good break first”

Very bad break first to other Hotal in Surabaya

Wouldn't go there again”

We needed a room in Surabaya for one night and chose the Grand Hotel because it's relatively close to the train station. The location plus the nice guy at the reception in the evening were the only positive things. The bathroom was dirty, there was no hot water in the shower and we got dirty towels (they gave us "new" ones after we asked for it). The wifi was not working (only in the lobby) and the rooms as such were quite noisy. Our AC was incredibly loud the whole night and I was not able to sleep because of that. Breakfast was okay. I am conviced that there's better options in Surabaya.

Very good”

Staff was friendly, but kinda on the slow side, it took us more than 5 minutes just to check in, i dunno whats holding them. We got an upgrade because our room is fully booked, room was nice and clean, the light was yellowish and not very bright, i personally don't like the light especially because i had to work remotely with my laptop. Aside from that, a bang for the buck hotel with a very good location.

Great location”

Easy to find food all the time since it is located at the city center near a big mall.

Value for money”

Great Breakfast and location. Very worth with such price. Staff are helpful too. Can be comparable to 4stars if they improve cleanliness and facilities.

location”

stayed here before. location is great. next to delta plaza. lots of eateries and shopping experience. staffs are very helpful. they found my left items and patiently answering my queries. room is spacious. old style but effective. I definitely stay here again.

cheap and big room”

the room is quite big, it is a good location, clean and comfortable, the price is so cheap

Good place”

I like this hotel, hotel near central goverment, and zangradi ice cream the most populer traditional ice cream