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Grand Hotel Surabaya
Deluxe King Room, Grand Hotel Surabaya in Surabaya
Lobby, Grand Hotel Surabaya in Surabaya
Interior view, Grand Hotel Surabaya in Surabaya
Swimming pool, Grand Hotel Surabaya in Surabaya
Grand Hotel Surabaya
Bathroom, Grand Hotel Surabaya in Surabaya

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7.8

Very good

1,106 reviews

1,106 reviews

See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda
130 m
Lapangan Basra
240 m
Plaza Surabaya
250 m
Surabaya Plaza
250 m
Delta Theatre
310 m
Popular landmarks
Tunjungan Plaza
640 m
Monkasel (Submarine Monument)
880 m
Suramadu National Bridge
2.0 km
Tugu Pahlawan
2.3 km
Bungkul Park
3.1 km
Closest landmarks
Surabaya Tourism Information Center
130 m
BNI Bank
170 m
Embassy of Germany
400 m
Taman Ade Irma Suryani Nasution
410 m
Monumen Bambu Runcing
410 m

Grand Hotel Surabaya

Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transfer

670 meters to public transportation

Inside city center

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Restaurants

Room service [24-hour]

This property is in high demand!

14 travelers have booked today.

Value for money7.9
Location rating8.9
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Grand Hotel Surabaya

Junior Suite Room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Japanese Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
Enter dates to see prices
Superior Room
...
  • Shower
Enter dates to see prices
Suite Grand
...
  • Shower
Enter dates to see prices
Suite (no window)
...
    Enter dates to see prices
    Junior Suite - Single Use
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Grand Hotel Surabaya have bars on the premises?

      Delight in your vacation the perfect way with a beverage in your hand at Grand Hotel Surabaya's bar readily available right in front of your doorstep for when you need a drink or two.

      Does Grand Hotel Surabaya provide airport transfer?

      Grand Hotel Surabaya offers airport transfer service upon request with an additional fee of 100000 IDR in local currency. To request, check the box on the booking form just before the payment page.

      How many rooms does Grand Hotel Surabaya have?

      Grand Hotel Surabaya has a total of 100 rooms.

      What payment options are accepted at Grand Hotel Surabaya?

      Grand Hotel Surabaya accepts up to 3, with payment card options including Cash, MasterCard, and Visa.

      What is the verified guest review consensus about Grand Hotel Surabaya's swimming pool?

      100.0% of our verified customer evaluations have given a positive review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Grand Hotel Surabaya down in the review section.

      What is the average rating that past Families with young children have given to Grand Hotel Surabaya?

      Verified families with young children that have stayed at this property have given Grand Hotel Surabaya an average rating of 7.9. You can look up more descriptive customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

      What is the average rating that verified Group travelers have given to Grand Hotel Surabaya?

      Verified group travelers that have stayed at this property have given Grand Hotel Surabaya an average rating of 8.1. You can look up more precise customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

      What is the nearest train, metro, or bus station to Grand Hotel Surabaya?

      The closest train, metro, or bus station is Halte Sawotratap, 11698.1 m away from Grand Hotel Surabaya.

      What time is check-in and check-out at Grand Hotel Surabaya?

      Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified time frame may be charged an additional fee.

      What is the closest airport to Grand Hotel Surabaya?

      The nearest airport to Grand Hotel Surabaya is Trunojoyo Airport, 129.0 km away.

      See map

      Explore the neighborhood

      What people love about Grand Hotel Surabaya

      • 8

        Very good
        Cleanliness

        "Nice, Clean, Friendly Crew"

        Adiansa

        |

        August 28, 2022

      • 8.8

        Excellent
        Location

        "The room is quite big, it is a good location, clean and comfortable, the price is so cheap"

        Hansel

        |

        October 5, 2019

      • 10

        Exceptional
        Location

        "Nice for the price, facilities dan verry near from the middle city."

        Henny

        |

        March 1, 2023

      Property ranking|Compared to 977 Surabaya properties
      See all rankings
      Room size
      38 sqm.
      Location score
      8.9/10
      Couples review score
      8/10
      Service score
      7.9/10
      Bigger than
      94
      %
      of Surabaya properties
      Better than
      89
      %
      of Surabaya properties
      Better than
      76
      %
      of Surabaya properties
      Better than
      74
      %
      of Surabaya properties
      Overall rating:

      7.8

      Very good
      1,106 reviews
      Cleanliness
      7.3
      Facilities
      7.4
      Location
      8.9
      Read all reviews >
      What travelers say they love:
      Safe, green and lively place to stay.
      BERHANNUDIN from Malaysia
      Solo traveler
      More about Grand Hotel Surabaya

      More about Grand Hotel Surabaya

      Grand Hotel Surabaya

      See the best of Surabaya with a stay at Grand Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
      The facilities and services provided by Grand Hotel Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Surabaya.
      Parking is available and free, provided by the hotel for guests with their own transportation. The helpful staff at the front desk can assist you with services including concierge service. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
      Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
      Experience high-quality room facilities during your stay at Grand Hotel Surabaya. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms.
      Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
      To fill your days, be sure to check out the fantastic facilities offered at Grand Hotel Surabaya. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


      Around the property

      There are many attractions to discover within close proximity to Grand Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 640 m away.


      Reasons to stay here

      This hotel's food and dining score higher than 87% of accommodations in the city.
      This hotel scores higher than 88% of accommodations in the city for its location.
      Room comfort is said to be outstanding here, scoring higher than 86% of accommodations in the city.

      Show less

      Amenities and facilities

      Very good
      Facilities

      7.4

      Most talked about facilities

      Breakfast

      11 mentions

      Housekeeping

      11 mentions

      Swimming Pool

      4 mentions

      Internet

      2 mentions

      Languages spoken
      • English
      • Indonesian
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      • Tours
      Dining, drinking, and snacking
      • Bar
      • Breakfast [buffet]
      • Coffee shop
      • Restaurants
      • Room service [24-hour]
      Services and conveniences
      • Concierge
      • Convenience store
      • Elevator
      • Shops
      • Smoke-free property
      • Smoking area
      Access
      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Shuttle service
      Available in all rooms
      • Air conditioning
      • Bathtub
      • Complimentary tea
      • Desk
      • Free bottled water
      • Satellite/cable channels
      • Seating area
      • Shower
      • Telephone
      • Towels

      Location

      Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271
      Excellent
      Location

      8.9

      Airports
      • Juanda International Airport (SUB)
        13.5 km
      • Abdul Rachman Saleh Airport (MLG)
        74.9 km
      Public transportation
      • Gubeng Train Station
        640 m
      • Semut Train Station
        2.3 km
      Hospital or clinic
      • Puskesmas Ketabang
        730 m
      Shopping
      • Tunjungan Plaza
        640 m
      Convenience store
      • On-site
      Cash withdrawal
      • ATM
        70 m

      What's nearby

      Popular landmarks
      • Tunjungan Plaza
        640 m
      • Monkasel (Submarine Monument)
        880 m
      • Suramadu National Bridge
        2.0 km
      • Tugu Pahlawan
        2.3 km
      • Bungkul Park
        3.1 km
      • Surabaya's Zoo
        3.7 km
      • Surabaya Town Square
        3.8 km
      • Sampoerna Museum
        4.0 km
      • Pakuwon Food Festival
        6.3 km
      • Masjid Nasional Al Akbar Surabaya
        8.7 km
      Nearby landmarks
      • Balai Pemuda
        130 m
      • Surabaya Tourism Information Center
        130 m
      • BNI Bank
        170 m
      • Lapangan Basra
        240 m
      • Plaza Surabaya
        250 m
      • Surabaya Plaza
        250 m
      • Delta Theatre
        310 m
      • Monumen Gubernur Suryo
        330 m
      • Grahadi Building
        330 m
      • Goethe Institut
        370 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until13:00
      Getting around
      • Airport transfer fee100000 IDR
      Extras
      • Breakfast charge (unless included in room price)60000 IDR
      The property
      • Number of restaurants1
      • Number of rooms 100

      Reviews of Grand Hotel Surabaya from real guests

      Provided by verified guests of Agoda
      7.8
      /
      10
      Cleanliness7.3
      Facilities7.4
      Location8.9
      Service7.9
      Value for money7.9
      High score for Surabaya
      Rating
      9+ Exceptional (123)
      8-9 Excellent (91)
      7-8 Very Good (106)
      6-7 Good (41)
      <6 Below Expectation (109)
      Time of the year
      Mar - May (96)
      Jun - Aug (110)
      Sep - Nov (114)
      Dec - Feb (150)

      Show reviews that mention 

      Showing 470 verified guest comments
      12345
      10.0
      Exceptional
      MARQO from Indonesia
      Couple
      Deluxe Twin Room
      Stayed 1 night in December 2022

      Worth It”

      Safe value ... Nice place ... Comfortable staycation

      Reviewed January 03, 2023

      See room deals

      9.6
      Exceptional
      Alistair from Spain
      Couple
      Deluxe Twin Room
      Stayed 2 nights in February 2020

      Exceptional”

      We had 2 nights here and found it good value. The room was spacious, TV channels varied, there was a kettle for tea or coffee. For breakfast there was plenty of variety though no eggs or fresh milk. It is quite central too as we chose it for being near Gubeng railway station.

      Reviewed February 18, 2020

      See room deals

      10.0
      Exceptional
      Aisyah from Indonesia
      Business traveler
      Deluxe Twin Room
      Stayed 1 night in September 2021

      Is the best”

      Tempat ternyaman

      Reviewed September 14, 2021

      See room deals

      9.6
      Exceptional
      Puji from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in December 2019

      Great location”

      Easy to find food all the time since it is located at the city center near a big mall.

      Reviewed October 05, 2020

      See room deals

      10.0
      Exceptional
      EKA from Indonesia
      Family with teens
      Deluxe King Room
      Stayed 2 nights in August 2021

      Exceptional”

      Yeesss for all.. ❤️

      Reviewed August 26, 2021

      See room deals

      9.6
      Exceptional
      Mohd from Malaysia
      Family with young children
      Deluxe Twin Room
      Stayed 2 nights in December 2019

      Location”

      Location and free parking

      Reviewed August 25, 2020

      See room deals

      9.2
      Exceptional
      dewi from Indonesia
      Couple
      Executive Room
      Stayed 1 night in January 2021

      Exceptional”

      this place is very strategic and close to other tourist areas such as malls & in this place there is a swimming pool

      Reviewed April 09, 2021

      See room deals

      9.2
      Exceptional
      Sari from Indonesia
      Family with young children
      Executive Room
      Stayed 2 nights in December 2022

      Exceptional”

      Top pokoknya

      Reviewed December 30, 2022

      See room deals

      8.8
      Excellent
      ika from Indonesia
      Couple
      Deluxe Twin Room
      Stayed 1 night in January 2020

      Good breakfast and hv swimming pool”

      The room is large enough. Standart facilities. Breakfast satisfying. City view. Near delta plaza.

      Reviewed May 13, 2021

      See room deals

      8.8
      Excellent
      Marcel from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 2 nights in January 2020

      Excellent”

      Good hotel I like it,but wifi connection is slow I can't use it for work.overall oke

      Reviewed January 12, 2020

      See room deals

      8.0
      Excellent
      Gemma from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in July 2022

      Grand hotel surabaya”

      We had a room with bathtub, and that was the strongest point.

      Reviewed December 22, 2022

      See room deals

      8.0
      Excellent
      Erwin from Indonesia
      Solo traveler
      Deluxe King Room
      Stayed 2 nights in August 2022

      Beberapa hall buruk ”

      Wifi trouble . My gf come and much people say BO . Its so damn shit 1

      Reviewed August 07, 2022

      See room deals

      7.2
      Very good
      Lim from Singapore
      Family with teens
      Deluxe Twin Room
      Stayed 1 night in January 2020

      Good location and excellent value but facilities are really dated.”

      This place has a great location, with it being very close to Plaza Surabaya and many other malls in close proximity. The beds were comfortable with 2 super single beds which are rare to see in many hotels. Breakfast was satisfactory with fried chicken, kang kong vegetables and other breakfast items. However, it is missing a very important ingredient, egg. The staff could communicate easily in English and were friendly. However, the facilities were really outdated or in need of maintenance. 1) The wallpaper in my room was coming off 2) The sink was clogged slightly since it was draining pretty slowly. 3) The room card wasn't working at first. 4) There wasn't any hot water for the bath. (The water temperature was still tolerable as it was in between lukewarm and cool) 5) The plugs were not near the bed My parents' room was better but they faced the same thing, lack of hot water. If the hotel were to improve its current equipment, this place would really be highly recommended.

      Reviewed January 22, 2020

      See room deals

      8.0
      Excellent
      Adiansa from Indonesia
      Family with teens
      Deluxe King Room
      Stayed 1 night in May 2022

      Best hotel”

      Nice, Clean, Friendly Crew

      Reviewed August 29, 2022

      See room deals

      7.6
      Very good
      SopMinjun from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in August 2022

      cleanliness issue”

      bed sheet in bad condition, bathroom not so clean, need overall room overhaul

      Reviewed August 11, 2022

      See room deals

      8.0
      Excellent
      soeprihat from Indonesia
      Family with teens
      Executive Room
      Stayed 1 night in July 2022

      Lumayan nyaman”

      Lokasi strategis

      Reviewed November 20, 2022

      See room deals

      7.6
      Very good
      Harry from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in November 2022

      Good location and big room”

      Air panas untuk mandi tidak ada

      Reviewed November 21, 2022

      See room deals

      7.6
      Very good
      Oh from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in December 2021

      old hotel”

      it is an old hotel so don't expect to much, staf is friendly and room is tidy but that's it, good for short stay

      Reviewed December 29, 2021

      See room deals

      7.2
      Very good
      MINNY from Indonesia
      Family with teens
      Deluxe Twin Room
      Stayed 1 night in January 2022

      Room 205 is the worst bathroom”

      The drain is not working properly, the worst bathroom. They said we can choose from the menu for the breakfast, such as fried rice, fried noodle, etc. But the fact we only got soto. They said because of the broken stove. Wait.....they only have one stove? Or all the stove were broken at the same time? What a good hotel is it?

      Reviewed January 17, 2022

      See room deals

      8.4
      Excellent
      Herri from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in December 2019

      Excellent”

      Sarapan ala kadarnya

      Reviewed September 08, 2020

      See room deals

      12345
      This is a popular property. Don't miss out!

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