Very nice Hotel”

Love to stay here again.

The staff are so friendly ”

This was my third visit to the Grand Hotel in Vientiane. It’s close proximity to the Thai Consulate is my main reason to use it, but it’s a good hotel, and reasonably priced . The staff are so friendly and the breakfast is good. The chef makes a great omelette ! The only downside is there’s no coffee shop in the lobby area but there’s several within a few minutes walk, so it’s not such a big deal. A lounge bar would also be nice, but there is an ‘ok’ bar just 40 meters away. It’s out of town, which would be a negative for some people, but not me. Would I return? Definitely! Primarily because of the staff!

Nice new hotel...”

Very nice new hotel, however, one point I have to critizise this time, the quality of the breakfast had dropped compared to my last stay. For Westerner, that was a bit disappointing. However I hope it will improve again, I know that they are able too.

Maintaining very good standard”

This was my second stay at the Grand Hotel. I am pleased to report that they are still maintaining their very good standard of service. Excellent staff, and most helpful on all occasions. I definitely recommend this hotel.

Very good”

Perfect

Great staff ”

We chose the Grand because it is very close to the Thai Consulate, and our trip to Laos was for a Thai Visa. The hotel surpassed our expectations. Very obliging and friendly staff, a decent breakfast selection and a couple of really good cafe’s in close proximity. The only downside is that it is a Tuk Tuk ride away from the City centre., and 20 minutes in the heavily polluted streets is not very pleasant, to say the least. We were there for 3 nights and would definitely book again.

Nice&Clean hotel near Thai consulate ”

Location is good for visa run, near Pizza company and many korean restaurant & cafe around. Back to town u need to pay another 30,000-50,000 Kip back again. So it’s good choice for people who jut come for visa. Room is clean and nice . Breakfast variety is real good. Staff s so nice too. Worth to pay.

A fine place to stay near Thai Embassy”

Pros: The building is new and is an easy walk from Thailand Embassy. Checkin is smooth with well appointed lobby, rfi elevator and rfi room door. The room is generous in space, designed well, bath is decent in space, the room is overall clean, bed and pillows are comfortable to sleep in, the lighting is relaxing, ac is comfortable in temp, big window for proper lighting during the day with a curtain that can block the day light and the WIFI signal in the room is consistent. Breakfast is good and the service overall is outstanding. Cons: It is not close to the center but can manage with tuktuks. The only thing that they can improve is the hot-shower heater is turning off on its own so the shower gets cold all of a sudden. Other than that, I will definetely stay there for my next visa run

BEST CARING HOTEL IN DOWNTOWN VIENTIANE”

Very good Hotel, very Strategic location, good lobby ambience, good room atmosphere equal to Hong Kong, clean everywhere, well-maintained, well-managed, responsive and caring, large room, bath tub, working fine hotwater, best breakfast balanced menu allowing pescetarian-vegetarian like me to eat well too, friendly frontdesk-restaurant-housekeeping staffs especially the Manager who tirelessly managed the midnight "Korean Comedian" Carbaret Show too, in the main lobby. You'll feel like a Home while staying here. Recommended. And I shall Return there as well.

Exceptional”

Great location if you want to stay in the area very close to Thai Embassy (the hotel is literally 1 minute away from there). Nice hotel overall, WiFi worked great, spacious clean rooms. There are some nice coffee shops very close to the hotel and a few restaurants.

Best hotel in Vientiane”

Clean and modern room, awesome food in the restaurant, and friendly staff. Will come back again!

Always a delight to return”

The Grand Hotel has been my favorite in Vientiane ever since I arrived in Laos. It it my place of choice for business trips to the capitol. Welcoming staff, great breakfast buffet, spacious and comfortable rooms. Close to D-Mart and the Morning Market as well as Dongpalane Road with all. Overall great experience.

Location and service - depends on why you are in Vientiane”

For those heading for Thai consulate, the location is excellent. For anyone else, not so much. For this same reason, same about value for money. The hotel was in excellent shape, the staff was friendly, helpful and super quick. This was probably fastest check in and check out I have ever had in South East Asia. Internet speeds are good for Vientiane. 1.7-2 Mbps up and down a second. The speed was sufficient for HD video calls and so on. I had friends who stayed on same street in places half the price but they had no internet connection or it was available in fire escapes only. You get the point. Breakfast - nice for sure. No swimming pool? Not so good for the price in my opinion. Now, when I visited, swimming was out of question anyway. Downstairs excellent coffee shop, sustainable roasts to buy with you. I did. Excellent Lao coffee. Next door a pub where locals and local foreigners spend time.

Very good”

New hotel. Very friendly and accommodating staff (doorman, reception, housekeeping, etc). Located close enough/far enough from city that is easy tooktook ride to any location, yet not overly crowded/noisy at night. Clean room. Mosquitoes in lift and mezzanine area too often prevalent. Breakfast options were minimal/lacking; cafe downstairs closed on Sundays. Also, no pool.

A brand new hotel, hence no reviews yet.”

A great new solid 4* hotel. I would certainly recommend it as long as you are OK not being right in the centre (20 min walk). I am told Thai embassy is only round the corner so very convenient for a visa run.

Great Hotel”

Excellent staff, good food, really modern and clean rooms...cant fault this place!

Food poisoning”

We our company staff and me stayed 2days from 7th-9th Feb and 1st day we both got serious vomiting and diarrhea. After back to Thailand , we went to hospital and result is food poisoning. We are sure that only the meal we had at same time is breakfast in this hotel during our stay in Vientiane.

Good value for the price”

Good price compare to the qualities of service. There are not many kinds of dishes for breakfast but tastes were good enough too. Especially all the staffs are so nice and kind. Definitely I’m willing to stay there again .

Poor customer service from front desk manager ”

The day before I checked out I asked if it was ok if I check out the following day twenty minutes late. They said that's fine but only 30 minutes. The next morning I called to confirm because I had an important video conference online that I needed to attend. The staff said no, you can not check our 20 minutes late. I said "yesterday you said I can" and the front desk said "no, nobody told you that". I was shocked! She basically called me a liar and refused to let me stay in the room only twenty minutes late! The manager on duty of November 15 should learn how to speak to customers in a respectful way. Totally ruined my experience here. Also, Twice during my stay staff walked into my room without even knocking. Once I was sitting on the toilet and another time I was getting dressed. That is not acceptable at a 4 star hotel Staff at the restaurant were excellent

Bad experience with front desk”

The day before I checked out I asked if it was ok if I check out the following day twenty minutes late. They said that's fine but only 30 minutes. The next morning I called to confirm because I had an important video conference online that I needed to attend. The staff said no, you can not check our 20 minutes late. I said "yesterday you said I can" and the front desk said "no, nobody told you that". I was shocked! She basically called me a liar and refused to let me stay in the room only twenty minutes late! The manager on duty of November 15 should learn how to speak to customers in a respectful way. Totally ruined my experience here. Also, Twice during my stay staff walked into my room without even knocking. Once I was sitting on the toilet and another time I was getting dressed. That is not acceptable at a 4 star hotel Staff at the restaurant were excellent