Grand Hotel Vientiane
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Deluxe Double Room Grand Hotel Vientiane
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8.5
Excellent
4.4% this month
/10
(342 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location - 940 meters from city center
Parking
FREE
  • Nongchan Water Park590 m
  • Water Park Khouving610 m
  • Star Telecome680 m
  • Australian Embassy Clinic700 m
  • COPE Visitor Centre760 m
  • Centre Of Medical Rehabilitation770 m
  • Sengdara Fitness790 m
  • Wat That Foun790 m
  • Ministry of Commerce800 m
  • Talat Khua Din800 m
  • Newly built in 2017
    Free Wi-Fi

    Grand Hotel Vientiane

    Ban Phonsinuan, Sisattanak, Vientiane, Laos - See map
    "Breakfast buffet was nice and had an omelette station/eggs your way made to order."
    John - September 11, 2018
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.9 rating for cleanliness
    • 890 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    Cheaper than 84% of all properties in Vientiane in the last 24 hours

    Compared to 521 Vientiane properties at Agoda for various dates

    Property ranking|Compared to 521 Vientiane properties
    See all rankings
    Couples review score
    8.9/10
    Cleanliness score
    8.9/10
    Service score
    8.8/10
    Value for money score
    8.5/10
    Better than
    97
    %
    of Vientiane properties
    Better than
    96
    %
    of Vientiane properties
    Better than
    95
    %
    of Vientiane properties
    Better than
    94
    %
    of Vientiane properties
    Value for money8.5
    Distance to city center1 km
    Location rating8.2
    Nearest airportWattay International Airport (VTE) - Laos
    Distance to airport6.0 km

    Rooms available at Grand Hotel Vientiane

    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 55 m²/592 ft²
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices

    What people love about Grand Hotel Vientiane

    • 10.0
      Exceptional
      Location

      "Pros: The building is new and is an easy walk from Thailand Embassy."

      Roslyn

      |

      September 27, 2018

    • 8.8
      Excellent
      Cleanliness

      "Room is clean and nice ."

      nawapan

      |

      October 1, 2018

    • 8.8
      Excellent
      Breakfast

      "Breakfast and WiFi included."

      David

      |

      October 4, 2018

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    More about Grand Hotel Vientiane

    More about Grand Hotel Vientiane

    8.4
    Excellent

    "Good price compare to the qualities of service."

    Jacob

    |

    December 7, 2018

    An overview

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    Most talked about facilities

    Breakfast
    15 mentions
    Housekeeping
    9 mentions
    Internet
    5 mentions
    Food & Dining
    3 mentions

    What they offer

    8.8
    Excellent
    Cleanliness

    "Hotel near Thai embassy Few restaurants next to hotel Hotel ..."

    Monlertlak

    |

    October 26, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental
    Halal
    Vegetarian

    Restaurants on site

    Grand Cafe
    Cuisine:Local, Thai
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Grand Hotel Vientiane from real guests

    Overall rating
    8.5
    Excellent
    From 400 reviews
    Provided by verified guests of
    Agoda Reviews (342)Booking.com Reviews (58)
    Rating via Agoda8.5
    /
    10
    Excellent
    4.4% this month
    Cleanliness8.9
    Facilities8.0
    Location8.2
    Service8.8
    Value for money8.5
    High score for Vientiane
    Rating
    9+ Exceptional (62)
    8-9 Excellent (24)
    7-8 Very Good (33)
    6-7 Good (5)
    <6 Below Expectation (12)
    Time of the year
    Mar - May (22)
    Jun - Aug (40)
    Sep - Nov (34)
    Dec - Feb (40)
    All guests (342)
    All room types
    All languages

    Show reviews that mention 

    Showing 136 verified guest comments
    12345
    9.2
    Exceptional
    Charles from Philippines
    Business traveler
    Deluxe Double Room
    Stayed 2 nights in July 2019

    Very nice Hotel”

    Love to stay here again.

    Reviewed July 23, 2019

    Dear Charles, Thank you for sharing your positive feedback regarding your previous stay with us. We would love to welcome you again here at Grand Hotel Vientiane. See you again! Best Regards, The Management

    Responded July 23, 2019
    Grand Hotel Vientiane
    8.4
    Excellent
    richard from Thailand
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in June 2019

    The staff are so friendly ”

    This was my third visit to the Grand Hotel in Vientiane. It’s close proximity to the Thai Consulate is my main reason to use it, but it’s a good hotel, and reasonably priced . The staff are so friendly and the breakfast is good. The chef makes a great omelette ! The only downside is there’s no coffee shop in the lobby area but there’s several within a few minutes walk, so it’s not such a big deal. A lounge bar would also be nice, but there is an ‘ok’ bar just 40 meters away. It’s out of town, which would be a negative for some people, but not me. Would I return? Definitely! Primarily because of the staff!

    Reviewed June 21, 2019

    Dear Mr. Richard, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed the breakfast. Your feedback is very valuable to us as we work to be better each and every day. Staff will be happy to read your review and we would be honored to have you return to our hotel in the future. Best Regards, The Management

    Responded June 22, 2019
    Grand Hotel Vientiane
    10.0
    Exceptional
    Mario from Thailand
    Business traveler
    Junior Suite
    Stayed 1 night in May 2019

    Nice new hotel...”

    Very nice new hotel, however, one point I have to critizise this time, the quality of the breakfast had dropped compared to my last stay. For Westerner, that was a bit disappointing. However I hope it will improve again, I know that they are able too.

    Reviewed June 11, 2019

    Dear Mr. Mario, We would like to thank you for choosing Grand Hotel Vientiane and for sharing your feedback. We're sorry your experience for the breakfast didn't match your expectations. We would love to improve our service if you give us another chance we'll do better. Best Regards, Jingky

    Responded June 13, 2019
    Grand Hotel Vientiane
    8.0
    Excellent
    richard from Thailand
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in March 2019

    Maintaining very good standard”

    This was my second stay at the Grand Hotel. I am pleased to report that they are still maintaining their very good standard of service. Excellent staff, and most helpful on all occasions. I definitely recommend this hotel.

    Reviewed April 07, 2019

    Dear Richard, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, The Management

    Responded June 13, 2019
    Grand Hotel Vientiane
    10.0
    Exceptional
    Thanis from Thailand
    Couple
    Deluxe Double Room
    Stayed 1 night in July 2019

    Very good”

    Perfect

    Reviewed July 10, 2019

    Hello Thanis, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We look forward to welcoming you back to our hotel in the future. Best Regards, The Management

    Responded July 13, 2019
    Grand Hotel Vientiane
    8.4
    Excellent
    richard from Thailand
    Couple
    Deluxe Double Room
    Stayed 2 nights in December 2018

    Great staff ”

    We chose the Grand because it is very close to the Thai Consulate, and our trip to Laos was for a Thai Visa. The hotel surpassed our expectations. Very obliging and friendly staff, a decent breakfast selection and a couple of really good cafe’s in close proximity. The only downside is that it is a Tuk Tuk ride away from the City centre., and 20 minutes in the heavily polluted streets is not very pleasant, to say the least. We were there for 3 nights and would definitely book again.

    Reviewed December 31, 2018

    Dear Hotel Guest, Greetings! Thank you so much for a wonderful reviews. We are hoping to see you again. Best regards! Ms. Marnie Geroche

    Responded January 30, 2019
    Grand Hotel Vientiane
    8.8
    Excellent
    nawapan from Thailand
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in September 2018

    Nice&Clean hotel near Thai consulate ”

    Location is good for visa run, near Pizza company and many korean restaurant & cafe around. Back to town u need to pay another 30,000-50,000 Kip back again. So it’s good choice for people who jut come for visa. Room is clean and nice . Breakfast variety is real good. Staff s so nice too. Worth to pay.

    Reviewed October 01, 2018

    Greetings Mr. Nawapan We appreciate you taking your time to leave a review, we are also very glad to hear that you really enjoyed your stay with us. We would also like to inform you that we offer free taxi service to our guest from 6 pm to 10:30pm .Grand Hotel Vientiane is really looking forward to seeing you again. Regards The Management

    Responded October 17, 2018
    Grand Hotel Vientiane
    10.0
    Exceptional
    Roslyn from Thailand
    Solo traveler
    Deluxe Double Room
    Stayed 1 night in September 2018

    A fine place to stay near Thai Embassy”

    Pros: The building is new and is an easy walk from Thailand Embassy. Checkin is smooth with well appointed lobby, rfi elevator and rfi room door. The room is generous in space, designed well, bath is decent in space, the room is overall clean, bed and pillows are comfortable to sleep in, the lighting is relaxing, ac is comfortable in temp, big window for proper lighting during the day with a curtain that can block the day light and the WIFI signal in the room is consistent. Breakfast is good and the service overall is outstanding. Cons: It is not close to the center but can manage with tuktuks. The only thing that they can improve is the hot-shower heater is turning off on its own so the shower gets cold all of a sudden. Other than that, I will definetely stay there for my next visa run

    Reviewed September 27, 2018

    Dear Roslyn We appreciate you taking your time to leave a review, we are also very glad to hear that you really enjoyed your stay with us. We are definitely looking to fixing the issue regarding the hot water problem. Grand Hotel Vientiane is really looking forward to seeing you again. Regards The Management

    Responded October 17, 2018
    Grand Hotel Vientiane
    10.0
    Exceptional
    Detective from Thailand
    Business traveler
    Deluxe Twin Room
    Stayed 3 nights in February 2019

    BEST CARING HOTEL IN DOWNTOWN VIENTIANE”

    Very good Hotel, very Strategic location, good lobby ambience, good room atmosphere equal to Hong Kong, clean everywhere, well-maintained, well-managed, responsive and caring, large room, bath tub, working fine hotwater, best breakfast balanced menu allowing pescetarian-vegetarian like me to eat well too, friendly frontdesk-restaurant-housekeeping staffs especially the Manager who tirelessly managed the midnight "Korean Comedian" Carbaret Show too, in the main lobby. You'll feel like a Home while staying here. Recommended. And I shall Return there as well.

    Reviewed March 06, 2019

    Dear Hotel Guest, Thank you so much for a very good reviews. We are hoping to see you soon again. Best Regards! Ms. Marnie

    Responded March 08, 2019
    Grand Hotel Vientiane
    10.0
    Exceptional
    Nikita from Russia
    Business traveler
    Deluxe Double Room
    Stayed 2 nights in August 2018

    Exceptional”

    Great location if you want to stay in the area very close to Thai Embassy (the hotel is literally 1 minute away from there). Nice hotel overall, WiFi worked great, spacious clean rooms. There are some nice coffee shops very close to the hotel and a few restaurants.

    Reviewed March 01, 2019

    Dear Hotel Guest, Thank you so much for a good reviews. We are hoping to see you again soon. Best regards! Ms. Marnie

    Responded March 08, 2019
    Grand Hotel Vientiane
    10.0
    Exceptional
    David from Hungary
    Solo traveler
    Deluxe Twin Room
    Stayed 2 nights in May 2019

    Best hotel in Vientiane”

    Clean and modern room, awesome food in the restaurant, and friendly staff. Will come back again!

    Reviewed May 04, 2019

    Dear Mr. David, We would like to thank you for sharing your feedback and for choosing Grand Hotel Vientiane. We always aim to deliver a good service and we're happy to hear that we met your expectations. See you again! Best Regards, The Management

    Responded June 13, 2019
    Grand Hotel Vientiane
    9.2
    Exceptional
    Alexander from Germany
    Business traveler
    Deluxe Double Room
    Stayed 1 night in August 2018

    Always a delight to return”

    The Grand Hotel has been my favorite in Vientiane ever since I arrived in Laos. It it my place of choice for business trips to the capitol. Welcoming staff, great breakfast buffet, spacious and comfortable rooms. Close to D-Mart and the Morning Market as well as Dongpalane Road with all. Overall great experience.

    Reviewed September 03, 2018

    Greetings Mr. Alexander We appreciate you taking your time to leave a review, we are also very glad to hear that you really enjoyed your stay with us. Grand Hotel Vientiane is really looking forward to seeing you again. Regards The Management

    Responded September 27, 2018
    Grand Hotel Vientiane
    8.8
    Excellent
    Misma from Finland
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in August 2018

    Location and service - depends on why you are in Vientiane”

    For those heading for Thai consulate, the location is excellent. For anyone else, not so much. For this same reason, same about value for money. The hotel was in excellent shape, the staff was friendly, helpful and super quick. This was probably fastest check in and check out I have ever had in South East Asia. Internet speeds are good for Vientiane. 1.7-2 Mbps up and down a second. The speed was sufficient for HD video calls and so on. I had friends who stayed on same street in places half the price but they had no internet connection or it was available in fire escapes only. You get the point. Breakfast - nice for sure. No swimming pool? Not so good for the price in my opinion. Now, when I visited, swimming was out of question anyway. Downstairs excellent coffee shop, sustainable roasts to buy with you. I did. Excellent Lao coffee. Next door a pub where locals and local foreigners spend time.

    Reviewed August 29, 2018

    Greetings Dear Misma, It is great pleasure to hear from you, and we would also like to inform you that if, location is big concern we now offer free taxi service to the city center in the evening. Regards The Management

    Responded September 27, 2018
    Grand Hotel Vientiane
    8.0
    Excellent
    jonathon from Myanmar
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in January 2018

    Very good”

    New hotel. Very friendly and accommodating staff (doorman, reception, housekeeping, etc). Located close enough/far enough from city that is easy tooktook ride to any location, yet not overly crowded/noisy at night. Clean room. Mosquitoes in lift and mezzanine area too often prevalent. Breakfast options were minimal/lacking; cafe downstairs closed on Sundays. Also, no pool.

    Reviewed January 08, 2018

    Dear Jonathan, Thank you for choosing Grand Hotel Vientiane for your stay. We appreciate your suggestions and comments and would like to apologize for the inconvenience caused during your stay. We understand that your stay was not completely up to the mark, we appreciate you highlighting our services. We assure you that if given an opportunity we will ensure to make your stay pleasant. We hope to welcome you soon. Thanks & Regards The Management

    Responded January 09, 2018
    Grand Hotel Vientiane
    9.6
    Exceptional
    rok from Slovenia
    Couple
    Deluxe Double Room
    Stayed 3 nights in December 2017

    A brand new hotel, hence no reviews yet.”

    A great new solid 4* hotel. I would certainly recommend it as long as you are OK not being right in the centre (20 min walk). I am told Thai embassy is only round the corner so very convenient for a visa run.

    Reviewed December 10, 2017

    Dear Rok, Thank you for your review. We appreciate your business and would assure that we continuously strive to improve our services. We hope to see you soon Thanks & Regards Rowena

    Responded January 03, 2018
    Grand Hotel Vientiane
    9.2
    Exceptional
    Stephen from Thailand
    Business traveler
    Deluxe Twin Room
    Stayed 4 nights in June 2019

    Great Hotel”

    Excellent staff, good food, really modern and clean rooms...cant fault this place!

    Reviewed July 03, 2019

    Hello Stephen, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, The Management

    Responded July 07, 2019
    Grand Hotel Vientiane
    5.2
    Shimpei from Japan
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in February 2019

    Food poisoning”

    We our company staff and me stayed 2days from 7th-9th Feb and 1st day we both got serious vomiting and diarrhea. After back to Thailand , we went to hospital and result is food poisoning. We are sure that only the meal we had at same time is breakfast in this hotel during our stay in Vientiane.

    Reviewed February 12, 2019

    Dear Hotel Guest, Greetings from Grand Hotel Vientiane. We are very sorry for the inconvenience you had experience to our hotel; however during the date of your stay we are 100% fully booked and 60% of the bookings are long stayed guest. Out of those 100% guest that stayed with us and eat breakfast with us your group only had experience the food poisoning. It is just shown that the food poisoning you've experience is not from our hotel breakfast. Thank you so much again and have a nice day. Ms. Marnie

    Responded February 26, 2019
    Grand Hotel Vientiane
    8.4
    Excellent
    Jacob from South Korea
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in December 2018

    Good value for the price”

    Good price compare to the qualities of service. There are not many kinds of dishes for breakfast but tastes were good enough too. Especially all the staffs are so nice and kind. Definitely I’m willing to stay there again .

    Reviewed December 07, 2018

    Dear Jacob, Thanks for sharing your feedback.We’re so glad you had a good experience. Again thank you for sharing your experience and we look forward to seeing you again. Best Regards, The Management

    Responded June 13, 2019
    Grand Hotel Vientiane
    4.8
    Kyle from United States
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in November 2018

    Poor customer service from front desk manager ”

    The day before I checked out I asked if it was ok if I check out the following day twenty minutes late. They said that's fine but only 30 minutes. The next morning I called to confirm because I had an important video conference online that I needed to attend. The staff said no, you can not check our 20 minutes late. I said "yesterday you said I can" and the front desk said "no, nobody told you that". I was shocked! She basically called me a liar and refused to let me stay in the room only twenty minutes late! The manager on duty of November 15 should learn how to speak to customers in a respectful way. Totally ruined my experience here. Also, Twice during my stay staff walked into my room without even knocking. Once I was sitting on the toilet and another time I was getting dressed. That is not acceptable at a 4 star hotel Staff at the restaurant were excellent

    Reviewed November 17, 2018

    Dear Mr. Kyle, We are very sorry for the late response. Thank you for sharing your recent stay with us, I apologize if our service did no meet your expectations and appreciate you taking your time to share your concerns. For now the management is still on process of investigation regarding your stay and we will make sure that it will not happen again and will improve our service. Once again, we are very sorry for the inconvenience has it caused. Best Regards, The Management

    Responded November 20, 2018
    Grand Hotel Vientiane
    5.2
    Kyle from United States
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in November 2018

    Bad experience with front desk”

    The day before I checked out I asked if it was ok if I check out the following day twenty minutes late. They said that's fine but only 30 minutes. The next morning I called to confirm because I had an important video conference online that I needed to attend. The staff said no, you can not check our 20 minutes late. I said "yesterday you said I can" and the front desk said "no, nobody told you that". I was shocked! She basically called me a liar and refused to let me stay in the room only twenty minutes late! The manager on duty of November 15 should learn how to speak to customers in a respectful way. Totally ruined my experience here. Also, Twice during my stay staff walked into my room without even knocking. Once I was sitting on the toilet and another time I was getting dressed. That is not acceptable at a 4 star hotel Staff at the restaurant were excellent

    Reviewed November 15, 2018

    Dear Mr. Kyle, We are very sorry for the late response. Thank you for letting us know regarding your recent stay with us, I apologize if our service did not meet your expectations, and appreciate you taking your time to share your concerns. For now the management is still on process to investigate what happened regarding your stay and we will make sure it will not happen again and improve our service. Once again, we are very sorry for the inconvenience has it caused. Best Regards, The Management

    Responded November 20, 2018
    Grand Hotel Vientiane
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    • Excellent location
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    • Vientiane Bus Station is within 0.88 km