Grand Hotel

Grand Hotel

Al Blajat Street, Salmiya, Kuwait, Kuwait
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Queen Room City View Grand Hotel
Queen Room City View
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    Grand Hotel Reviews

    7.0
    Very good
    /10
    (253 reviews)See what guests said
    8.8
    Excellent

    "The staff was very helpful."

    Khalid

    -

    December 3, 2018

    7.0
    Very good service

    Things you’ll love about Grand Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Steamroom

    • Currency exchange

    • Air conditioning

    This property is in high demand!

    Last booked 5 hours ago

    Excellent
    Location
    8.7
    See map
    Excellent location
    Nearby
    Popular
  • Marina Mall2.88 km
  • Amman Bus Stop4.05 km
  • Tareq Rajab Museum of Islamic Arts5.25 km
  • Global Med Clinic8.01 km
  • Al Surra Clinic8.18 km
  • Mirror House8.39 km
  • British Council9.84 km
  • Centre Culturel Francais de Koweit10.13 km
  • Al Shaheed Park10.4 km
  • Aqua Park10.5 km
  • Value for money6.5
    Location rating8.7
    Nearest airportKuwait International Airport (KWI)
    Distance to airport16.4 km

    Rooms available at Grand Hotel

    Family Connecting Room
    Family Connecting Room
    ...
    • Room size: 60 m²/646 ft²
    • Sea view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Deluxe King Room with Sea View
    Deluxe King Room with Sea View
    ...
    • Room size: 38 m²/409 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Junior Suite with Sea View
    Junior Suite with Sea View
    ...
    • Room size: 52 m²/560 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Classic Twin Room with Sea View
    Classic Twin Room with Sea View
    ...
    • Room size: 35 m²/377 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Classic King Room with Sea View
    Classic King Room with Sea View
    ...
    • Room size: 35 m²/377 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Queen Room City View
    Queen Room City View
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Have a question for Grand Hotel?

    What people love about Grand Hotel

    • 8.8
      Excellent

      "Really it one of the best choice the stay with fare amounts."

      Khalid

      |

      December 3, 2018

    • 7.6
      Very good

      "The hotel is nice"

      Mousa

      |

      March 5, 2017

    • 3.6
      Review score

      "Service was good"

      Ahla

      |

      September 18, 2016

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    More about Grand Hotel

    More about Grand Hotel

    8.8
    Excellent

    "Clean and comfortable."

    Khalid

    |

    December 3, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "Staff is very friendly and patient and helpful."

    Saleh

    |

    November 9, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Hotel from real guests

    Agoda Reviews (253)Booking.com Reviews (1692)
    7.0
    /
    10
    Cleanliness6.8
    Facilities6.1
    Location8.7
    Service7.0
    Value for money6.5
    Provided by verified guests of Agoda
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    All guests (253)
    All room types

    Show reviews that mention 

    Showing 125 verified guest comments
    12345
    8.8
    Excellent
    Khalid from United Arab Emirates
    Family with young children
    Queen Room City View
    Stayed 2 nights in November 2018

    Good place to stay in.”

    This is my second time in this hotel. The staff was very helpful. Clean and comfortable. The rooms are different in size . So try to choose the sea view. Really it one of the best choice the stay with fare amounts.

    Reviewed December 03, 2018
    8.8
    Excellent
    Mohamed from Bahrain
    Family with teens
    Queen Room City View
    Stayed 2 nights in August 2017

    Excellent”

    The receptionist asked for extra money for an extra bed. This has already been paid during the reservation and mentioned in the voucher that extra bed is requested which is already paid. Eventually the receptionist offered the additional bed for free although it was part of the reservation. Although it was mentioned in the voucher that extra bed was requested, the receptionist might understood that this is not paid.

    Reviewed August 29, 2017
    7.2
    Very good
    Hassan from Qatar
    Couple
    Deluxe King Room with Sea View
    Stayed 2 nights in July 2018

    To be improved ..”

    Pros: - Best price 5 Star re-innovated hotels. - Location toward the sea. - Specious room size. - Room service respond & food. Cons: - Missing items for the second guest, such as Slipper, Shaver & Dental kit ...etc. - The boiler kittle was so dusty & I have to clean it 3 times! - The elevator has liquid on its surface & kept until it gets dried. - No responds on email or through Agoda support despite the several reminder messages sent.

    Reviewed July 12, 2018
    3.6
    tiziana from United Arab Emirates
    Business traveler
    Queen Room City View
    Stayed 2 nights in November 2017

    An unpleasant staying”

    This hotel has to improve the service to be consider a real 5 stars hotel. Staff does not speak properly English. A part one waiter all the other ones look annoying and without any sensitive attitude to the guests needs. Food is not properly delicious; if you try and call room service it is very hard to receive a reply. Sorry but I will not suggest it to anyone

    Reviewed December 03, 2017
    8.8
    Excellent
    Saleh from Saudi Arabia
    Couple
    Classic King Room with Sea View
    Stayed 4 nights in November 2017

    New excellent hotel with sea view”

    Positive: Hotel is clean Rooms are not small area available bathtub in the hotel in some rooms Good parking Easy access to main roads in Kuwait Morning breakfast is excellent options Good and big lobby Quick service Free water in the room Free coffee maker in the room Quiet place Very fast open internet wireless with unlimited number of devices Families and singles are not in the same floor Everyday they will clean the room making it new like 1st time of arrival and not only clean but clean and fresh! Staff is very friendly and patient and helpful. I recommend this hotel and to deal with Mr.Waleed on the front desk. Negative: A/C is very cold.

    Reviewed November 09, 2017
    8.4
    Excellent
    Muayad from Saudi Arabia
    Couple
    Classic King Room with Sea View
    Stayed 2 nights in November 2016

    Great veiw but not five stars ”

    I enjoyed the sea view so much it was astonishing as expected But the room was small the bathroom is without bathtub and the furniture is relatively old The internet was very slow and not working well on my room although it's good at the lobby and this was really disturbing because Without internet you will be like isolated from the world during your stay. The value is good as compared with other hotels but still 120$ per night is too much for this 4 stars service I still recommend this hotel if you like sea view rooms and going for short trip and you are okay with these negative things.

    Reviewed December 01, 2016
    7.2
    Very good
    mohammed from Saudi Arabia
    Family with young children
    Classic King Room with Sea View
    Stayed 2 nights in August 2018

    Breakfast was the best”

    The room itself was a 3 to 3.5 star level but the breakfast is 4 star level for sure. It was delishuous and had a lot of veriety. The room on the other hand seemed to be old and small in size. The bathroom was full of small flys. I would probably rate the whole experience as a 7 out of 10.

    Reviewed August 20, 2018
    2.0
    Jawad from Saudi Arabia
    Family with young children
    Queen Room City View
    Stayed 2 nights in June 2018

    عدم احترافيه موظفي الاستقبال”

    تم عمل اخلاء طرفي في منتصف الليل وذلك من غير اذني ومن ثم قيام نزيل اخر بالدخول علي بالغرفه انا وزرجتي حيث سبب ذلك لنا الاحراج حيث ان استقبال الفندق عمل شيك ان للنزيل الجديد من قبل عملي شيك واوت ومن ثم ادخله بغرفتي وانا وزوجتي على السرير ... تسبب ذلك لنا بالكثير من الاحراج وعدم الادراك وعدم الراحه النفسيه للنوم بالفندق وامانته ... ولم يتم تقديم اي اعتذار من قبل الفتدق الا عندما تم مواجتهم بذالك في صباح اليوم التالي والذي اعترف فيه السوبر فايزر بخطا الموظف وكرار اعتذاره مرار وتكرارً .... وانه سوف يتم معاقبه موظف الاستقبال .... ولمى يتم تعويضي لا بشكل معنوي ولا مادي وذلك نتيجه ذالك الخطا ..،، وعليه اطالبكم باسترجاع كافه المبلغ الخاص فيني

    Reviewed June 21, 2018
    5.6
    SALEM from Saudi Arabia
    Solo traveler
    Queen Room City View
    Stayed 1 night in June 2018

    The worst front desk staff and manager”

    I called the front desk extend another night. They told it will be the same rate that i have now. I went to them to extend but i was surprised that they gave higher rate. I requesed to see the manager but he REFUSED to see me. In addtion, the most TV channels are not working. And there are no room service menu and do not have no-disturpe tags to hang on the door.

    Reviewed June 20, 2018
    6.0
    Mohammed from Saudi Arabia
    Couple
    Classic King Room with Sea View
    Stayed 1 night in April 2018

    Below expectations”

    Rooms dose not look like the pictures posted on hotel page. Furniture a bit old and no sign for any luxury. You can find same or better standards in other hotels with cheaper price. The road sound is annoying, window is not openable (permensntly closed) and the glass is dirty. Also the coffee cup found not clean with left over red rouge sign. The fridge is not cooling, it works to store hot food items maybe.

    Reviewed April 29, 2018
    9.6
    Exceptional
    Nabeel from Saudi Arabia
    Family with young children
    Deluxe King Room with Sea View
    Stayed 1 night in May 2017

    Exceptional”

    very nice place with a very good staffs and Facilties

    Reviewed August 24, 2017
    5.6
    Naser from Kuwait
    Solo traveler
    Deluxe King Room with Sea View
    Stayed 1 night in October 2017

    careful must double check”

    please double check before paying whether the hotel will check you in as single adult or not. there is no money refund

    Reviewed September 20, 2018
    10.0
    Exceptional
    Yousef from Kuwait
    Couple
    Queen Room City View
    Stayed 9 nights in April 2018

    Value for money ”

    Law cost and friendly atmosphere

    Reviewed April 14, 2018
    6.4
    Good
    NEMAT from Australia
    Family with teens
    Family Connecting Room
    Stayed 4 nights in January 2018

    Great location but unfortunately the service was not great . House keeping needs more training .”

    I would like to give meaningful feedback so the management can work on it and improve the place and the service . To start with the coffee served in the breakfast buffet was terrible and was diluted with water this feedback was given to the manager and the coffee the next day was ok . The room service needs real training. We have been getting one towel ONLY ain the toilet after they cleaned the room with no refil of the items that we used . The first time I thought it was a mistake and maybe the person rushed things and he forgot to put the supply and I called and it was replaced but this happened again and again ! The staff needs to attend training workshops in hospitality . The food in the room service is terrible and not worth the money . Not only that but the staff had no idea what is the difference between some of the items ( we asked for spaghetti bolognese and we got it with white sauce !) The rooms also needs maintenance I can't believe the place is relatively new !

    Reviewed January 15, 2018
    3.2
    Maher from United Arab Emirates
    Business traveler
    Queen Room City View
    Stayed 4 nights in December 2017

    Very Bad ”

    Service Bad, Facilities not in services, No Gym, Pool Closed, Food not upto standard, untrained staff, No proper concierges assitance , load voicea all time in the lobby, HVAC not working in my room, name it,,,,

    Reviewed December 26, 2017
    5.2
    Mazen from Kuwait
    Couple
    Queen Room City View
    Stayed 1 night in September 2017

    Very rude receptionist and unprofessional manager ”

    Really very rude morning shift receptionist and unprofessional manager that he opened and read the marriage certificate in detail and ask me why I married my wife!!!! And its not logic !!!! And asked a very private details with the manager beside him!!! How can we complain if the manager nonprofessional!!! Really very bad experience and the rate below than -10. In other hand, the night shift receptionist was the opposite he was helpful and great with us, this person the only good thing in the hotel. Really we check out the same day because we're not comfortable and we're really mad from what they did, we should have a great relaxing day but we had a bad experience.

    Reviewed September 20, 2017
    3.6
    Ahmed from Qatar
    Solo traveler
    Queen Room City View
    Stayed 3 nights in November 2016

    The worst experience ever ”

    The hotel is not a 5 star hotel. No 24 h service . Towels were not clean. Staff not in uniform and they were not trained to handle customers. The room was very cheap in terms of furniture and finishing. The toilet also when you shower all water will over the floor. Not recommended at all.

    Reviewed December 06, 2016
    3.6
    Ahla from Saudi Arabia
    Family with young children
    Classic King Room with Sea View
    Stayed 3 nights in September 2016

    Bad choice with baby(no changing table in toilet,no baby chair in restaurant )bedsheet never changed”

    The worst 5 star hotel i've ever been to. Don't worth the mony nor the 5 stars. -Bed sheets never changed even when asked for ( i put a mark they think i won't notice!) They claim they do change it every day; that's not true. Windows were dusty.. -worst choice with babies as there is no changing room or table in the lobby's toilet ; i arrieved at 12pm and no check in before 2pm! Also no baby chair in the restaurant all guests brought their strollers from their cars! Baby cot was very small (up to 9 kilos only) and it was not safe at all, as the screws were loose my baby was going to fall. He slept in my bed. -classic Room: fridge is empty, (no iron, weight scale,and bath robes). Tv is very small. Cabinet door cannot be opened totally. Complemabtary tea bags are not covered as it should be. -breakfast: not bad, but the toast was very cold (from fridge!) and the orange juice tastes like water. Service was good

    Reviewed September 18, 2016
    4.4
    ali from Saudi Arabia
    Couple
    Queen Room City View
    Stayed 2 nights in October 2017

    Very Bad staff”

    They don’t clean the room, the pool was closed for no reason, the brakefast was very bad and old and had no quality. I don’t recommend it

    Reviewed November 01, 2017
    6.4
    Good
    abbas from Bahrain
    Couple
    Queen Room City View
    Stayed 1 night in September 2017

    Good”

    Good

    Reviewed September 17, 2017
    12345
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    • Excellent location
    • Marina Mall