8.3
Excellent
/10
(1,023 reviews)See what guests said
Breakfast8
Garden5
Food & Dining3
See map
9.0

Excellent

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Victoria Park 410 m
Holy Trinity Church 870 m
Race course 1.22 km
Lake Gregory 1.99 km
Pedro Tea Factory 3.61 km
World's End 4.27 km
Seetha Amman Temple 6.37 km
Mackwoods Labookellie Tea Centre 7.98 km
St Clair's Falls 13.01 km
Devon Waterfalls 14.99 km
Nearby landmarks
Post Office Nuwaraeliya 360 m
Victoria Park 410 m
Nuwara Eliya Main Bus Station 480 m
Bale Bazzar 530 m
Sunhill Hotel Club 560 m
Sampath Bank 570 m
Seylan Bank 570 m
HNB Assurance - Nuwara Eliya Branch 590 m
People's Bank 590 m
Commercial Bank 620 m
Grand Hotel

"The restaurant staff too were welcoming, warm and enthusiastic."

mahesh - May 14, 2019

Deluxe Room Grand Hotel
Interior view Grand Hotel
Interior view Grand Hotel
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Free Wi-Fi

Grand Hotel

Grand Hotel Road, Nuwara Eliya City Center, Nuwara Eliya, Sri Lanka, 22200 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 1,023 reviews
Excellent facilities on premise
8.3 facilities on premise
Excellent cleanliness
8.2 rating for cleanliness
Excellent service
8.2 rating for service
Very good comfort
7.7 room quality and comfort

Nice old building, nice garden and good location, unfortunately I could not see a good view outside from my room.

Sumeth | October 7, 2019

I would say The Grand Hotel, Nuwara Eliya is one of the best hotels I have ever stayed in Sri Lanka.

mahesh | May 14, 2019

It is indeed a beautiful old hotel and the staff provide exemplary service.

Desley | December 17, 2018

Remain traditional English styling , warm and unique, happy to stay there.

Siu | December 26, 2018

We loved the high tea the beautiful gardens the pool and the location.

Tristan | January 9, 2020

My husband and I absolutely enjoyed our stay at this beautiful hotel.

Tristan | January 9, 2020

  • 480 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Cheaper than 93% of all properties in Nuwara Eliya in the last 24 hoursCompared to 979 Nuwara Eliya properties at Agoda for various dates
Value for money7.3
Distance to city center00.80 Km
Location rating9.0
Nearest airportMattala Rajapaksa International Airport (HRI)
Distance to airport85.0 km

Rooms available at Grand Hotel

7.7
Very good
Room comfort & quality
Deluxe Room
Deluxe Room
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 1 queen bed
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Standard Suite
Standard Suite
...
  • Balcony/terrace
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Twin/Double room - Luxury
Twin/Double room - Luxury
...
  • Balcony/terrace
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Single room - Luxury
Single room - Luxury
...
  • Balcony/terrace
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Double room - Single use - De Luxe
Double room - Single use - De Luxe
...
  • Balcony/terrace
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Deluxe Single Room
Deluxe Single Room
...
  • Balcony/terrace
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Triple Deluxe
Triple Deluxe
...
  • Balcony/terrace
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Single
Single
...
  • Balcony/terrace
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Triple Room Sea
Triple Room Sea
...
  • Balcony/terrace
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What people love about Grand Hotel

  • 7.6
    Very good
    Staff 

    "Certainly the staff was courteous and attentive"

    TN

    |

    December 26, 2018

  • 9.2
    Exceptional

    "The look and the feel are undoubtably majestic."

    mahesh

    |

    May 14, 2019

  • 9.6
    Exceptional

    "The buffet style restaurant was outstanding."

    Laura

    |

    August 3, 2019

Property ranking|Compared to 979 Nuwara Eliya properties
See all rankings
Location score
9.0/10
Review score - United States
8.7/10
Room comfort score
7.7/10
Cleanliness score
8.2/10
Better than
99
%
of Nuwara Eliya properties
Better than
98
%
of Nuwara Eliya properties
Better than
96
%
of Nuwara Eliya properties
Better than
94
%
of Nuwara Eliya properties
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Overall rating:
8.3
Excellent
1,023 reviews
Cleanliness
8.2
Facilities
8.3
Location
9.0
Read all reviews >
What travelers say they love:
Excellent hotel, great staff, great breakfast buffet...
Xianhui from Singapore
Family with older children
More about Grand Hotel

More about Grand Hotel

Well-positioned in Nuwara Eliya City Center, Grand Hotel is the ideal point of departure for your excursions in Nuwara Eliya. Situated only 00.80 Km from the city center, guests are well located to enjoy the town's attractions and activities. A well-kempt environment and its proximity to Nuwara Eliya Town Square, Keels super market, General Hospital - Nuwara Eliya give to this hotel a special charm.

Grand Hotel also offers many facilities to enrich your stay in Nuwara Eliya. To name a few of the hotel's facilities, there are 24-hour room service, daily housekeeping, fireplace, gift/souvenir shop, postal service.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find clothes rack, complimentary instant coffee, complimentary tea, linens, locker. The hotel's fitness center, sauna, massage, garden are ideal places to relax and unwind after a busy day. Whatever your reason for visiting Nuwara Eliya, the Grand Hotel is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Food & Dining
31 mentions
Breakfast
18 mentions
Housekeeping
10 mentions
Internet
8 mentions

What they offer

9.6
Exceptional

"The rooms were alright, but the hotel was amazing."

Umair

|

May 5, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Halal
Vegetarian
Full English/Irish
Gluten-free

Restaurants on site

BARNES HALL
Menu:A-la-carte
MAGNOLIA
Cuisine:American
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Grand Hotel from real guests

Overall rating
8.3
Excellent
From 1023 reviews
9.0Location
8.4Cleanliness
8.4Facilities
Agoda Reviews (555)Booking.com Reviews (468)
Rating via Agoda8.2
/
10
Cleanliness8.2
Facilities8.3
Location9.0
Room comfort and quality7.7
Service8.2
Value for money7.3
High score for Nuwara Eliya
Rating
9+ Exceptional (155)
8-9 Excellent (96)
7-8 Very Good (95)
6-7 Good (38)
<6 Below Expectation (71)
Time of the year
Mar - May (93)
Jun - Aug (104)
Sep - Nov (96)
Dec - Feb (162)
All guests (555)
All languages

Show reviews that mention 

Showing 455 verified guest comments
12345
9.2
Exceptional
mahesh from Sri Lanka
Family with young children
Deluxe Room
Stayed 2 nights in May 2019

Exceptional”

I would say The Grand Hotel, Nuwara Eliya is one of the best hotels I have ever stayed in Sri Lanka. Perfectly located with a quiet surrounding still with in walking distance to the city center. Grand is a British empire era hotel and certainly lives up to it’s name. The look and the feel are undoubtably majestic. The staff was extremely friendly and I would like to mention Sasanka and Duminda from the front office for their excellent customer service, Mr. Bala from the Bar for the friendly game of pool and his vivid explanation on the history of the location ( the three pool tables are more than 100 years old and the building is a part of the original governor’s bungalow from 1800’s!) and Chef Augustus for the wonderful birthday cake (It was my son’s birthday a few days back, and the cake was complementary). The restaurant staff too were welcoming, warm and enthusiastic. The Indian restaurant is a ‘must-try’ !

Reviewed May 14, 2019

Dear Mahesh, Thank you very much for your amazing feedback on Agoda.com regarding your recent stay at The Grand Hotel Nuwara Eliya. It is very encouraging for me and my team to receive positive feedback like these from our valued guests. Hope to see you in near future. Yours Sincerely Refhan Razeen General Manager The Grand Hotel Nuwara Eliya

Responded December 15, 2019
Grand Hotel
10.0
Exceptional
Narendra from United States
Couple
Deluxe Room
Stayed 2 nights in January 2018

Exceptional”

Hotel was walking distance to Park, Gregory Lake and town. We had rooms 334 and 337. Rooms were spacious and clean. No AC, but didn't needed it. Breakfast buffet was great. We had dinner at Magnolia and Thai restaurants, food and drinks were great. Staff was impeccable. "Mr. Gobi" was very knowledgeable and helpful. He was able to assisted us in planning our days at Nuwara Eliya. Went to see "World's End" - Must see. Guide we had was very knowledgeable. We hiked near the ledge of World's End and not for the faint-hearted. Overall we had a great time. And to the staff at Grand Hotel ........ Thank you for a great stay.

Reviewed January 27, 2018

Dear Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the 'guest experience' the best it can be, and we will continue. We want you to know that we truly value your business, and we look forward to another opportunity to be or service to you! Best Wishes,

Responded May 04, 2019
Grand Hotel
10.0
Exceptional
Laksiri from Sri Lanka
Couple
Deluxe Room
Stayed 1 night in February 2012

Lovely hotel and service with a smile”

Meals were delicious

We booked a deluxe but we were upgraded to a suite. The suite was really fantastic Lovely and spacious bedroom and a separate living room and dining, and a very clean bathroom. Tasty food and a friendly staff. Next time when we go to Nuwara Eliya definitely we will stay at Grand Hotel.

Reviewed February 12, 2012
9.2
Exceptional
Kate from Singapore
Family with young children
Deluxe Room
Stayed 2 nights in March 2018

Exceptional”

This hotel was great with children as the playground occupied them for hours. Well located in Nuwara Eliya and we had interconnecting rooms which was perfect with our 3 children. Great buffet breakfast and indeed this is a very "grand" hotel. Highly recommend.

Reviewed April 09, 2018

Dear Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the 'guest experience' the best it can be, and we will continue. We want you to know that we truly value your business, and we look forward to another opportunity to be or service to you! Best Wishes,

Responded May 04, 2019
Grand Hotel
10.0
Exceptional
Glenn from United Kingdom
Couple
Deluxe Room
Stayed 3 nights in March 2012

Great hotel, great location,great staff”

Ambience and well maintained building

The location of the hotel in Nuwara Eliya is stunning as is first sight of the hotel interior. We were welcomed with a smile and cup of tea together with traditional juggery (a sort of crunchy fudge). Our room had a view of the garden and was well equipped and spotlessly clean. The staff during our stay were excellent, as was the food, especially breakfast.

Reviewed March 11, 2012
8.7
Excellent
Greg from Australia
Couple
Deluxe Room
Stayed 1 night in April 2013

elegant luxury”

Great location, beautiful hotel, good service

This was a really good hotel that has been lovingly restored. It is well located and the food is excellent. This appears to be the best hotel in Nuwara Eliya and certainly lives up to its reputation as a "Grand" hotel. There are cheaper places to stay but it is such a treat - like going back in time.

Reviewed April 29, 2013
9.7
Exceptional
DIEGO from Spain
Family with young children
Deluxe Room
Stayed 1 night in September 2012

Charming colonial old hotel”

Beautiful hotel well located in the valley close to downtown

It's a very beautiful hotel, antique, confortable, big rooms. They upgraded us to a perfect room facing the garden, huge, with 2 chimneys. You can walk to downtown Nuwara Eliya and just stroll for relaxing the good weather (cool) and other colonial houses. Good starting point for visiting tea plantations.

Reviewed October 09, 2012
8.7
Excellent
Ali from Pakistan
Couple
Deluxe Room
Stayed 1 night in August 2012

Grand old hotel, great location”

Great location, fantastic service

Grand hotel was a british governor's mansion during the colonial times. Naturally the hotel is old with colonial style rooms. The service and the staff is great. Best part of the hotel is the location - centrally located in Nuwara Eliya

Reviewed August 30, 2012
9.0
Exceptional
Haig from Australia
Solo traveler
Deluxe Room
Stayed 2 nights in December 2012

A truly Grand old Hotel”

Represents the grand old colonial era

A step back in time with the hotel, gardens, dining and other facilities giving the atmosphere and ambience of the colonial times. The weather in Nuwara Eliya is nearly perfect - cool at nights and in the mornings and not too warm or humid during the day.

Reviewed December 27, 2012
10.0
Exceptional
Suzanne from Ireland
Group
Deluxe Room
Stayed 1 night in January 2012

Beautiful hotel with charm and character.”

Old colonial style and charm.

This was the highlight of our stay in Nuwara Eliya, and one of the nicest hotels we stayed in during a 10 day trip to Sri Lanka. The hotel is stunning with lots of character, the food was excellent and the staff extremely helpful and friendly.

Reviewed February 01, 2012
7.3
Very good
Sara from Canada
Family with teens
Deluxe Room
Stayed 1 night in April 2013

Nuwara Eliya - Grand Hotel Review”

The sound of birds and water fountains from the room was very relaxing.

This is a clean and simple hotel. It has a nice little garden and a cute tea shop where you can taste different kinds of teas and even buy a few if you like. Nuwara Eliya is pretty boring and one of the highlights of going there (for us) was the beautiful views and mountains. Unfortunately, from the Grand Hotel, this view is not very visible. If you are going to Nuwara Eliya and will stay at the Grand Hotel, make sure to eat at the little Indian restaurant. It is managed by the hotel, but has a different owner, so it has very reasonable prices and amazing food. We tried the Butter Chicken wich was fenomenal and the Dhal I think which was also very good.

Reviewed May 04, 2013
10.0
Exceptional
June from United States
Couple
Deluxe Room
Stayed 1 night in January 2013

Little England”

Beautiful Grounds

Lovely hotel in the heart of Nuwara Eliya. Old school grounds from an English Garden, lovely staff, big rooms, great restaurants and a bar with snooker. Wonderful stay and very reasonable.

Reviewed February 02, 2013
8.0
Excellent
Madara from Sri Lanka
Family with teens
Deluxe Room
Stayed 1 night in December 2016

Very good”

All through my childhood, my entire family used to go to Grand Hotel for lunch whenever we were in Nuwara Eliya, so I was keen to stay one night and see. We stayed for my mother's birthday and it was pleasant, and my cousin organized a cake from their coffee shop which was delivered to the room. The food was interesting, though I would have preferred a varied buffet because my mother and I are vegetarian. Would stay again in a few years.

Reviewed October 27, 2017

Dear Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the 'guest experience' the best it can be, and we will continue. We want you to know that we truly value your business, and we look forward to another opportunity to be or service to you! Best Wishes,

Responded May 04, 2019
Grand Hotel
9.6
Exceptional
Umair from Pakistan
Couple
Deluxe Room
Stayed 2 nights in January 2019

Ideal Location”

The rooms were alright, but the hotel was amazing. Best location to stay in Nuwara Eliya. Must try the Indian and Thai restaurants. The tea room was also very nice.

Reviewed May 05, 2019

Dear Umair, Thank you very much for your amazing feedback on Agoda.com regarding your recent stay at The Grand Hotel Nuwara Eliya. It is very encouraging for me and my team to receive positive feedback like these from our valued guests. Hope to see you in near future. Yours Sincerely Refhan Razeen General Manager The Grand Hotel Nuwara Eliya

Responded December 15, 2019
Grand Hotel
8.0
Excellent
WANG from China
Group
Deluxe Room
Stayed 1 night in August 2012

lovely hotel but too expensive”

elegant decorations, good service and great location

it's a pleasant stay in Grand hotel of Nuwara eliya. her England style architecture and old-fashioned decorations reminds me of elegant and beautiful old times. the room is clean and neat, the heater is great and the outside surroundings such as huge pines and cedars and cool breezes made us relaxed and satisfied. but the room rates are too expensive.

Reviewed August 17, 2012
8.0
Excellent
M from Sri Lanka
Business traveler
Deluxe Room
Stayed 1 night in January 2013

Great Location, Lovely Hotel and Nice Setting”

right in the heart of city, very close to everything and nice place

Grand Hotel is a lovely place given its historic nature of the building, lovely setting with greenery and the location, which is close to pretty much everything one could ever imagine while staying in Nuwara Eliya. The food choices as well as the ambience too is worth mentioning. Definitely will be there again!

Reviewed January 24, 2013
7.7
Very good
Dayan from Sri Lanka
Couple
Deluxe Room
Stayed 1 night in December 2015

Hotel located in a nice place with superior s”

Nice Staff, Located close to the town, Scenic beuty & nice weather

Hotel staff was very helpful and courteous. Little inconvenience was experienced at first, course me & my wife were given a room having seperate beds. However once showed, they changed the room to a new one with twin beds. Since we got boarded the following day of the Xmas, we could have experienced decorations. Since the hotel is located very close to Nuwara Eliya town, we could have brought our daily essentials to the hotel without wasting our time in the hotel. Our television was bit small and it was an old CRT type one giving pictures with less saturation. It would have been better if it was LED one with a larger screen. The Room was moderately spacious and had a colonial look that we enjoyed. Since our stay was a

Reviewed December 28, 2015

Dear Guest, Thank you for reviewing us followed by your recent stay with us, I can assure you that I will be looking into the comment you have made about your experience, We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously, and we will take steps to make the guest experience even better. Best wishes,

Responded May 04, 2019
Grand Hotel
10.0
Exceptional
fangxuan from China
Couple
Deluxe Room
Stayed 1 night in July 2012

best hotel in nuwara eliya”

old history, luxury room, beautiful garden

i would say, it's the best hotel in nuwara eliya which deserve the price. highly recommend it!!

Reviewed August 29, 2012
8.0
Excellent
Mert from Turkey
Couple
Deluxe Room
Stayed 1 night in February 2013

nice hotel but too formal”

location, facilities, indian restaurant

we stayed in the hotel in order to go to the Hortons Plains National Park and World's End. Nuwara Eliya is a small place and the hotel looked like the best option. The room was clean and we really liked the Indian restaurant operating right outside the main building. Had to leave right away so didn't have a lot of time to spend in the hotel.

Reviewed February 22, 2013
7.0
Very good
Mylin from Australia
Couple
Deluxe Room
Stayed 2 nights in January 2012

Beautiful old hotel ”

Billiards room, bars, restaurants, plenty of character

the grand hotel has wonderful central areas such as the reception/lounge area, restaurants, bar and billiards room however the bedrooms are a little tired. expect a lot of tourists there as the tour groups stay there. a definite must for visitors going to nuwara eliya as the town is a bit of a dump and apart from the grand and st andrews there aren't many buidings representing the "little britain" that it is known for. we went to lunch at st andrews and were happy we chose the grand which was the cheaper and more impressive of the two hotels.

Reviewed February 02, 2012
12345
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  • Exceptional location
  • Victoria Park
  • Nuwara Eliya Main Bus Station is within 0.48 km
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