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Grand Hyatt Guangzhou

"The location of the hotel is great."

Philip - August 4, 2020
View King Bed - Room plan Grand Hyatt Guangzhou
Lobby Grand Hyatt Guangzhou
Interior view Grand Hyatt Guangzhou
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Grand Hyatt Guangzhou

12 Zhujiang West Road, Pearl River New City, Tianhe District-Zhujiang New Town, Guangzhou, China, 510623 - See map
Free Wi-Fi
See map
Popular landmarks
Canton Tower 1.8 km
Baiyun Mountain 6.3 km
Yuexiu Mountain 6.4 km
Sacred Heart Cathedral 6.5 km
Museum of the Western Han Dynasty Mausoleum of the Nanyue King 6.6 km
Chen Clan Ancestral Hall-Folk Craft Museum 8.0 km
Shamian Island 8.2 km
Chimelong Safari Park 13.3 km
Chimelong International Circus 13.3 km
Chimelong Water Park 13.3 km
Nearby landmarks
Women and Children's Medical Center Subway Station 150 m
GBF fashion broad hundredl Mall (Pearl River new city) 330 m
CBD Shopping Circle Tianhe District 360 m
Guangzhou Women And Childrens Hospital And Health Institute 390 m
Huacheng Avenue Subway Station 420 m
GT Land Plaza 440 m
IFP Office 470 m
Mall of the World 480 m
Guangzhou friendship Store (gold) 520 m
Huangpu Dadao Subway Station 530 m

8.5

Excellent

Location rating score

Inside city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 170 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Guangzhou every 4 minutes on Agoda.com
Value for money8.0
Distance to city center0 km
Location rating8.5
Nearest airportFoshan Shadi Airport (FUO)
Distance to airport26.3 km

Rooms available at Grand Hyatt Guangzhou

Excellent
Room comfort & quality
8.5
View King Bed
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Club King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Club Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 semi double beds
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Club View King
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Grand Suite King
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
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Grand King
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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View Twin Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 semi double beds
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Grand Executive Suite
...
  • Room size: 135 m²/1453 ft²
  • City view
  • 1 king bed
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Grand Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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Grand Deluxe Suite King
...
  • Shower and bathtub
  • Executive lounge access
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Grand Hyatt Guangzhou?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Guangzhou?

Grand Hyatt Guangzhou is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 120 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hyatt Guangzhou also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Guangzhou has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Guangzhou with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Grand Hyatt Guangzhou?

Adults can enjoy breakfast offered with an additional charge of 36 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Guangzhou?

Grand Hyatt Guangzhou features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Grand Hyatt Guangzhou?

Grand Hyatt Guangzhou does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Grand Hyatt Guangzhou

  • 10.0

    Exceptional
    Staff 

    "Staff really helpful"

    Michelle

    |

    June 8, 2019

  • 10.0

    Exceptional

    "Highly Recommended!"

    Tan

    |

    November 22, 2018

Property ranking|Compared to 2,254 Guangzhou properties
See all rankings
Service score
8.7/10
Cleanliness score
8.9/10
Room comfort score
8.5/10
Location score
8.4/10
Better than
98
%
of Guangzhou properties
Better than
98
%
of Guangzhou properties
Better than
98
%
of Guangzhou properties
Better than
95
%
of Guangzhou properties
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Overall rating:

8.5

Excellent
572 reviews
Cleanliness
8.9
Facilities
8.4
Location
8.5
Read all reviews >
What travelers say they love:
Extremely love the location.
Tan from Singapore
Couple
More about Grand Hyatt Guangzhou

More about Grand Hyatt Guangzhou

This luxurious 5-star hotel is located in Guangzhou, and guests are within close proximity to the Zhujiang New Town, Tianhe Sports Center, Guangzhou International Convention Center, and Canton Fair Grounds. Nearby local attractions include Tee Mall, Beijing Road, Guangzhou Museum, and Opera House. As for convenient and efficient transportation options, the Zhujiang New Town Metro Station is at a walkable distance, and the Tiyu Milu Metro Station is merely 10 minutes away. Guestrooms offer a stylish décor, coming in a variety of sizes and styles. All are well-appointed with facilities ranging from satellite TV to high-speed Internet access. Discerning corporate travelers can enjoy up to six meeting rooms, fitted with the latest in business equipment. For some rejuvenation, guests can head up to the rooftop spa for a variety of facial and body treatments. Grand Hyatt Guangzhou is a highly reputable accommodation choice, catering to all types of travelers.

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Most talked about facilities

Housekeeping

11 mentions

Breakfast

7 mentions

Food & Dining

4 mentions

Taxi

3 mentions

What they offer

10.0

Exceptional

"Everything is perfect!"

FUMIAKI

|

March 13, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Buffet

Restaurants on site

Guanxi Lounge
No additional information available
The Penthouse
Cuisine:Cantonese
G Restaurant
Cuisine:Seafood, Grill/BBQ, Steakhouse
The Market Cafe
Cuisine:Asian, International
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Grand Hyatt Guangzhou from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.4
Location8.5
Room comfort and quality8.5
Service8.7
Value for money8.0
High score for Guangzhou
Rating
9+ Exceptional (61)
8-9 Excellent (58)
7-8 Very Good (31)
6-7 Good (16)
<6 Below Expectation (20)
Time of the year
Mar - May (53)
Jun - Aug (35)
Sep - Nov (54)
Dec - Feb (44)
Don't miss out!Users are booking a place in Guangzhou every 4 minutes on Agoda.com
All guests (252)
All room types
All languages

Show reviews that mention 

Showing 186 verified guest comments
12345
7.6
Very good
Philip from Switzerland
Family with young children
Grand Twin
Stayed 2 nights in July 2020

Complicated layout”

Stayed here for 3 nights with 2 kids ( 9 and 4). Twin beds in China are usually two double beds, which is ideal for us. But here the twin beds are 1.2m wide, so we didn't have much space. We really didn't like the layout of the hotel and the rooms. To get to one's rooms, which are located on floors 5 to 20, all guests must take the elevator to the lobby on the 22nd floor, and from there change to another lift which takes them down to the room floors. Same procedure applies when leaving the hotel. The 25m indoor swimming pool, which is beautiful, is located on the 24th floor. In order to get to the pool, one must pass through the changing rooms. In the male changing room, the urinals are located alongside the access path to the pool, which, for hygienic reasons, is a very weird place to put them. The layout of the rooms is equally strange and there are hardly any hooks to hang things on, for example swim wear. Buffet breakfast is fine, but again the layout is complicated and requires a lot of walking between the different food stations. Choice was standard for this type of hotel, but nothing special. The location of the hotel is great. In the centre of Zhujiang New Town, adjacent to the park with views of the Guangzhou Tower. Restaurants and shopping malls are within walking distance. We have stayed in better hotels for less money and won't be returning.

Reviewed August 04, 2020

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10.0
Exceptional
Tan from Singapore
Couple
Grand King
Stayed 2 nights in November 2018

Very good location, great service! ”

I booked a 3d2n stay. Extremely love the location. Very convenient as there is a big shopping mall beside our hotel. Very clean and accessible location to travel around 珠江新城 (zhujiang new town). will be back to stay at this hotel again. Highly Recommended!

Reviewed November 22, 2018

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9.0
Exceptional
Lie from Indonesia
Business traveler
Stayed 2 nights in June 2011

Great Services”

friendly staffs are dependable to ask information about Guangzhou and surrounding

the lobby is located on the 22nd floor and you can see guangzhou tower from the window behind reception desks. nice room, but smell like rubber (and i've got fast response from the manager when i gave them my comment about that). concierge and receptionists are friendly and you can ask concierge how to get around (they know really well). overall, i am satisfied with my stay @ hyatt guang zhou.

Reviewed August 14, 2011

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9.3
Exceptional
SAUD from Saudi Arabia
Group
Stayed 5 nights in September 2011

Lovely hotel and service & Great location ”

best features of the hotel

it's nice stay in grand hyatt hotel. :)and have nice spa in grand hyatt hotel. the hotel is very beautiful and wonderful and all the services available. and all the staff are great served in the guest i hope everyone will take this hotel

Reviewed September 11, 2011

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9.3
Exceptional
Sanga from Thailand
Business traveler
Stayed 3 nights in September 2009

One the the greatest experience in Guangzhou”

Everything perfect
It's located in a new developing area which is not so convenience for traveling by other transportation beside taxi.

Very newly, clean, modern with style hotel in China. I've been to Guangzhou for more than 20 times in my life and this hotel is the best hotel I've ever stayed in Guangzhou. Their restaurant very outstanding for both taste and design. I have an very important meeting with my client there, and this hotel can represent my company good image. Will definitely stay there again next time. Welcome to Guangzhou my friends.

Reviewed September 30, 2009

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10.0
Exceptional
Christine from Philippines
Couple
Stayed 2 nights in December 2012

Best Hotel”

Cleanliness

I enjoyed my stay at Grand Hyatt. I will definitely recommend and come back to this hotel. Ive never been to a hotel thats very clean since i am very particular when it comes to this. Food was excellent. Staff was very helpful and friendly.

Reviewed December 08, 2012

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9.3
Exceptional
Ray from Australia
Business traveler
Stayed 2 nights in April 2014

A great stay at a peak time”

modern/new building, great location helpful staff

Travelling in a group of 4 for Canton fair, the Hyatt was a great option. Close to train station/APM, convenient for travel to and from the fair and around Guangzhou. Highly recommend and would stay again.

Reviewed April 27, 2014

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9.3
Exceptional
Michael from Australia
Business traveler
Stayed 1 night in June 2010

Excellent”

Excellent service, amazing design, oasis in the middle of Guangzhou
Charge for internet use is unacceptable in 2010. Large window between shower/bath area and bedroom makes it impossible to use the bathroom area without waking anyone sleeping or being in full view of the bedroom area.

Amazing world class hotel in the middle of Guangzhou. Excellent restaurant, welcomes children, a good mix of Asian and Western food. Unacceptable to arrive at a world class hotel and have to pay for internet usage in this day and age. Very helpful concierge, especially in giving taxi drivers clear instructions regarding taxi trip destinations. Good location for the centre of Guangzhou, fair ground, shopping etc.

Reviewed June 20, 2010

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9.0
Exceptional
Mohamed from India
Business traveler
Stayed 1 night in February 2012

Great hotel”

gym, room size

I always stay in this hotel during my visits to Guangzhou. The service is what you can expect from a Hyatt. The staff are friendly and very helpful.

Reviewed March 03, 2012

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8.8
Excellent
Robert from Germany
Business traveler
Stayed 3 nights in November 2016

Best service in China”

What the Grand Hyatt offered in terms of service is unparalleled in China. Friendly, personal, and in many many instances remembering my personal preferences (up to my favourite table and type of coffee at the breakfast buffet) and acting on it.

Reviewed November 11, 2016

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6.7
Good
James from United Kingdom
Business traveler
Stayed 2 nights in July 2011

Excellent hotel in new business district ”

Great Indoor Pool and Spa , Intimate feel for a Grand Hyatt, Good food as always at a Hyatt

short 2 night business stay got off to a bad start as hotel was full and twin bedded room was all that was available. normally not a problem thinking "grand hyatt", but single beds were hard , short and uncomfortable -- looked a bit like big camp beds. second night organised with excellent help of ever present australian front desk manager was totally different with ultra comfortable king bed and a good nights sleep. all staff seemed unbelievably friendly , helpful and would try and try again to please...top marks in china (especially). limited dining options in hotel lead to late night (9.30 , last orders )dinner in coffee shop where ""signature"" t-bone steak could not be served as chef hadn"t retrieved sufficient from cold room and indicated too late to. major disappointment !! again superb head waitress worked hard to end disappointment and turned up with a whole roasted rib eye perfectly cooked from the buffet and offered as much as 2 hungry travelers could eat ......on the house !!! all washed down with excellent wine from very good wine list. (but pricey). problem solved again. all in all an average interior design and un-grand hyatt ..rescued by excellent staff ! room interior designer has tried too hard with bathroom design guaranteed to confuse and disorientate even the smartest business traveller with too much going on in too little space and generally terrible workmanship everywhere to be seen ...heartbreaking stuff!

Reviewed July 31, 2011

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8.0
Excellent
yee from Australia
Couple
Stayed 1 night in January 2011

lovely hotel with very good service”

located at quiet spot, good service and staffs are friendly

it's a very new hotel in new location. very quiet at night. the breakfast has lots of varieties and very tasty. The MRT station is very nearby and has shopping centres around. It is very convenient to get around. The spa in the hotel is excellent. Overall it's a good hotel to spend your holiday in guangzhou

Reviewed January 28, 2011

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9.0
Exceptional
CHoi from South Korea
Family with young children
Stayed 1 night in March 2012

Very Excellent View in Window”

Good English level in worker, Good View, good Place near to every tour point and metro

I visited Hyatte in GZ with my family and it's quite good Experience. interior is good and space is enough. the View from window is also good. The Place is very good to access metro and tour to GZ Tower. Every worker can speak english and i'm surprised that their level is quite good and fluent.

Reviewed April 12, 2012

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9.7
Exceptional
Mohamed from India
Business traveler
Stayed 3 nights in July 2012

Can't go wrong with Hyatt”

location and comfort

I always stay in this hotel when I visit Guangzhou. The service is impeccable. Room is always great and the gym is good as well.

Reviewed July 14, 2012

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6.4
Good
Catherine from Singapore
Couple
Grand King
Stayed 4 nights in April 2019

Hotel Room Design in Grand Hyatt Guangzhou”

The room design in Grand Hyatt Guangzhou is not user friendly. Shower rooms do not provide privacy. Shower head is not user friendly for customers who do not prefer rain shower system. The room space is not totally maximised for customer comfort. King size bed is smaller than usual king size.

Reviewed April 24, 2019

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9.3
Exceptional
Mohamed from India
Business traveler
Stayed 3 nights in February 2012

Great service as always”

Room, cleanliness

As always, Hyatt was a great hotel. I always stay here on my business trips and have never had a chance for complaint.

Reviewed March 24, 2012

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10.0
Exceptional
Jennica from Singapore
Business traveler
Stayed 1 night in June 2014

Highly Recommended For Business Travelers”

Clean Big Room with very well trained staff

I have always been staying in this hotel whenever I am in Guangzhou.

Reviewed June 20, 2014

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6.3
Good
alexandra from Afghanistan
Business traveler
Stayed 1 night in September 2012

Wonderful location and nice rooms with views”

Great view of the new CBD

One of the best hotels in Guangzhou, the facilities are great and the rooms have great views. However the staff service is not quite a Grand Hyatt standard, especially in the restaurant. The other problem is the location, which makes it hard sometimes to get taxis.

Reviewed October 03, 2012

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9.7
Exceptional
Teo from Singapore
Couple
Stayed 1 night in November 2010

Near to TeeMall, nice lounges but bad rm layout”

Nice lounges to hang loose and relax, good food on room service menu
Inconvenient hotel design..probably try too hard to be different..

We felt the hotel design is a little strange. Upon arrival, we have to go up to 22nd floor where the reception counter is to check in. Then when we got our room on the 7th floor, we had to change to a different lift to go down to our room. So imagine the inconvenience of changing lift up and down whenever we go in and out of the hotel. The room is large, but the design is inconvenient, toilet very small. The bathtub is square shaped, probably to accomodate the inconvenient design.. On the good side, the room service is quite prompt and the food really good!! Teemall by taxi is abt 10mins away. There's a nice good-sized supermarket at the basement of Teemall for basic necessities and others.

Reviewed November 13, 2010

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8.0
Excellent
Knut from Germany
Couple
Stayed 2 nights in December 2009

Great looks but service could be better”

Very stylish new hotel. Great rooms, lots of space. Food was also really good.
The location in the new town area is not the best as there is nothing else around except another hotel. But it's still not too far away from the old city. A taxi ride was about 15-20 min. But when traffic is bad this might take more time.

This is a very stylish new hotel. We were very happy with our room. Very contemporary design. But the service was not as great as you would expect from a 5 star hotel. No newspaper in the morning for example. English speaking levels vary greatly between staff. Even though it's China everyoneelse in Guang Zhou seems to be quite fluent in English. But staff is friendly and helpful. A downturn was that you couldn't really adjust the room temperature. It was either heating or no ventilation. And when the ventilation was switched off there was a stale smell from the drains lingering around. So overall we had expected a little bit more for the value.

Reviewed January 06, 2010

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