Grand Hyatt Guangzhou

Grand Hyatt Guangzhou

12 Zhujiang West Road, Pearl River New City, Tianhe District-Zhujiang New Town, Guangzhou, China, 510623
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 Grand Hyatt Guangzhou
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    Lobby Grand Hyatt Guangzhou
    Interior view Grand Hyatt Guangzhou
    Swimming pool Grand Hyatt Guangzhou
     Grand Hyatt Guangzhou
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    Exterior view Grand Hyatt Guangzhou

    Guest reviews

    8.4
    Excellent
    /10
    (210 reviews)See what guests said
    8.0
    Very good

    "Good choice for business stay"

    Kenny

    -

    February 9, 2017

    9.0
    Exceptional cleanliness
    Recommended by 85% of guests

    Property highlights

    • 150 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Nearby
    Popular
  • GT Land Plaza260 m
  • GBF fashion broad hundredl Mall (Pearl River new city)330 m
  • Aeon Supermarket Guangdong Gtland Plaza440 m
  • Mall of the World480 m
  • Guangzhou friendship Store (gold)520 m
  • Huayi Regent Plaza600 m
  • Xingsheng Road710 m
  • Guangzhou Tower1.77 km
  • Guangdong Museum of Art2.57 km
  • China Plaza4.16 km
  • Value for money7.9
    Distance to city center0 km
    Location rating8.4
    Nearest airportGuangzhou Baiyun International Airport (CAN)
    Distance to airport29.8 km
    Select your room
    8.5
    Excellent
    Room comfort & quality
    Grand Suite King
    Grand Suite King
    ...
    • Room size: 90 m²/969 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Twin
    Club Twin
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 semi double beds
    Enter dates to see prices
    Club View King
    Club View King
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe King
    Club Deluxe King
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 135 m²/1453 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    View Twin Room
    View Twin Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 semi double beds
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe King
    Grand Deluxe King
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Twin
    Grand Twin
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Grand King
    Grand King
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Have a question for Grand Hyatt Guangzhou?

    What people love about the property

    • 9.6
      Exceptional

      "Very Comfortable."

      Edison

      |

      August 31, 2016

    • 9.6
      Exceptional

      "Staff Service was real good"

      Edison

      |

      August 31, 2016

    • 10.0
      Exceptional

      "Highly Recommended!"

      Tan

      |

      November 22, 2018

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    More about Grand Hyatt Guangzhou

    More about Grand Hyatt Guangzhou

    10.0
    Exceptional

    "Very convenient as there is a big shopping mall beside our h..."

    Tan

    |

    November 22, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Spacious and clean room, location"

    Bernard

    |

    December 1, 2016

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    KongZhong HuaYuan
    20 m Chinese, Japanese
    TaoYuan Restaurant
    90 m Chinese
    Wu Jie Road Restaurant
    270 m Chinese
    American cuisine
    American cuisine
    Qian Cao Ting Japanese Restaurant (ZhuJiangXinCheng)
    520 m American, Japanese
    Gail's
    830 m American
    The Brew - Zhu Jiang New Town
    840 m American, Bar, Grill
    Fast food
    Fast food
    G ShaoKao Restaurant
    10 m Fast food
    Kai Fei Ting
    80 m Fast food
    ZunBao Pizza (TianHe)
    610 m Fast food

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (210)Booking.com Reviews (271)
    8.4
    /
    10
    Cleanliness9.0
    Facilities8.5
    Location8.4
    Room comfort and quality8.5
    Service8.7
    Value for money7.9
    Provided by verified guests of Agoda
    All languages
    All guests (210)
    All room types

    Show reviews that mention 

    Showing 170 verified guest comments
    12345
    10.0
    Exceptional
    Tan from Singapore
    Couple
    Grand King
    Stayed 2 nights in November 2018
    Very good location, great service! ”
    I booked a 3d2n stay. Extremely love the location. Very convenient as there is a big shopping mall beside our hotel. Very clean and accessible location to travel around 珠江新城 (zhujiang new town). will be back to stay at this hotel again. Highly Recommended!
    Reviewed November 22, 2018
    8.8
    Excellent
    Robert from Germany
    Business traveler
    Stayed 3 nights in November 2016
    Best service in China”
    What the Grand Hyatt offered in terms of service is unparalleled in China. Friendly, personal, and in many many instances remembering my personal preferences (up to my favourite table and type of coffee at the breakfast buffet) and acting on it.
    Reviewed November 11, 2016
    8.3
    Excellent
    Ong from Singapore
    Couple
    Stayed 2 nights in April 2015
    Getting a bit old”
    location, service and rooms
    Hotel is good but getting a bit worn. Some stains on the wallpaper in our room. We checked in past midnight and settled down for what was supposed to be a good night's rest. Next morning woken up by incessant drilling nosies. They put us in a room opposite a construction night. Called up the reception and was immediately given a change of room. A bit of advice, try to get a room that is not facing the road because the building opposite is under construction. Other than these, the service was polite and prompt.
    Reviewed May 02, 2015
    8.0
    Excellent
    Valvert from United States
    Business traveler
    Stayed 1 night in September 2014
    Great Deal”
    Mood, pool, and location
    Very pleasant, my only complaint is that the room's layout, though very posh and chic, was totally confusing: couldn't locate light switches, trash cans, it was sorta a joke. Obviously design trumped function, which is unfortunate.
    Reviewed September 28, 2014
    9.0
    Exceptional
    Luther from Indonesia
    Business traveler
    Stayed 1 night in March 2014
    Very nice and comfortable hotel”
    Nice modern room, attentive staff, and good breakfast
    It was very good stay, the check in was fast and the staff was very helpful, we had a free upgrade room. The room is modern look, big and very nice. The breakfast served with variety of food, including halal food
    Reviewed April 08, 2014
    10.0
    Exceptional
    Christine from Philippines
    Couple
    Stayed 2 nights in December 2012
    Best Hotel”
    Cleanliness
    I enjoyed my stay at Grand Hyatt. I will definitely recommend and come back to this hotel. Ive never been to a hotel thats very clean since i am very particular when it comes to this. Food was excellent. Staff was very helpful and friendly.
    Reviewed December 08, 2012
    9.0
    Exceptional
    CHoi from South Korea
    Family with young children
    Stayed 1 night in March 2012
    Very Excellent View in Window”
    Good English level in worker, Good View, good Place near to every tour point and metro
    I visited Hyatte in GZ with my family and it's quite good Experience. interior is good and space is enough. the View from window is also good. The Place is very good to access metro and tour to GZ Tower. Every worker can speak english and i'm surprised that their level is quite good and fluent.
    Reviewed April 12, 2012
    8.3
    Excellent
    Mei from Hong Kong
    Couple
    Stayed 1 night in September 2011
    Nice hotel with great service”
    Nice enviroment around hotel
    Nice hotel with great service. Nice enviroment around hotel. Not many choice for meal nearby. Prefer to have taxi when travel to other places in summer. Recommend to have better pillow, flatsheet, etc.
    Reviewed September 21, 2011
    9.0
    Exceptional
    Lie from Indonesia
    Business traveler
    Stayed 2 nights in June 2011
    Great Services”
    friendly staffs are dependable to ask information about Guangzhou and surrounding
    the lobby is located on the 22nd floor and you can see guangzhou tower from the window behind reception desks. nice room, but smell like rubber (and i've got fast response from the manager when i gave them my comment about that). concierge and receptionists are friendly and you can ask concierge how to get around (they know really well). overall, i am satisfied with my stay @ hyatt guang zhou.
    Reviewed August 14, 2011
    9.0
    Exceptional
    Ho from Hong Kong
    Family with teens
    Stayed 2 nights in July 2011
    very friendly and helpful staff”
    good view
    the room is spacious and good enough for a family of three without extra bed. the sofa is good enough for my son who is 13 yrs old. the staff are very polite and helpful. they will greet you every time they see you and will press the lift button for you. very good view on the pearl river at the check in floor as it is located on the 22nd floor. gym room is located on the top floor with good view as well. the location is quite close to the mtr (10 mins walk)but the vicinity is still under development and there are not much choice if you want to do shopping at the shopping mall nearby. the evening walk to the asian game opening ceremony park is a good experience. the night scenery of the pearl river was excellent especially with the newly built tv tower on the opposite side.
    Reviewed July 16, 2011
    9.3
    Exceptional
    Sanga from Thailand
    Business traveler
    Stayed 3 nights in September 2009
    One the the greatest experience in Guangzhou”
    Everything perfect
    It's located in a new developing area which is not so convenience for traveling by other transportation beside taxi.
    Very newly, clean, modern with style hotel in China. I've been to Guangzhou for more than 20 times in my life and this hotel is the best hotel I've ever stayed in Guangzhou. Their restaurant very outstanding for both taste and design. I have an very important meeting with my client there, and this hotel can represent my company good image. Will definitely stay there again next time. Welcome to Guangzhou my friends.
    Reviewed September 30, 2009
    5.6
    Chua from Singapore
    Couple
    Grand Twin
    Stayed 2 nights in December 2018
    Above average”
    We book under Agoda for 3 persons but upon arrival we had to paid for an extra bed as service charges
    Reviewed January 01, 2019
    8.8
    Excellent
    Michael from Macau
    Couple
    Grand King
    Stayed 1 night in June 2018
    Good Business Hotel”
    We enjoy the stay - front desk help us with a later check up do to our meeting
    Reviewed September 02, 2018
    8.4
    Excellent
    Soo from Singapore
    Business traveler
    Stayed 2 nights in April 2016
    Cannot expect much for the service”
    The room design is nice, cleanliness is good, the wifi too. But, I think it is a norm for every 5 star hotel brand that having servicing quality issues around China. We booked the seafood buffet for dinner, the food was nice, but the staffs there just awful. Everything we asked for help, they just point the direction with their unhappy face, even when we asked for bill. Perhaps, we looks like local Chinese that is so much not worth for them to service us. (Yes, thanks god,we are south east Asian Chinese)
    Reviewed May 03, 2016
    9.0
    Exceptional
    Mei from Singapore
    Couple
    Stayed 1 night in September 2014
    Modern room, conveniently located to metro station”
    Spacious room, smooth checkin and check out; helpful with transferring the lugguages
    Generally comfortable, good staff performance, but felt disappointed with the hotel restaurant, G-restaurant, online information and reservation. The information given on the restaurant's opening hours was not accurate and the online booking system did not accurately reflect the restaurant's opening hour. I made a reservation for 11pm at the restaurant as the website indicated that the restaurant is still opened at 11pm but was later informed by hotel staff that it had closed for the day.. A very disappointing experience. I was looking forward to dinner there prior to departing from Guang Zhou the next day in the morning.
    Reviewed September 21, 2014
    9.3
    Exceptional
    Ray from Australia
    Business traveler
    Stayed 2 nights in April 2014
    A great stay at a peak time”
    modern/new building, great location helpful staff
    Travelling in a group of 4 for Canton fair, the Hyatt was a great option. Close to train station/APM, convenient for travel to and from the fair and around Guangzhou. Highly recommend and would stay again.
    Reviewed April 27, 2014
    4.0
    NOR from Malaysia
    Business traveler
    Stayed 1 night in December 2013
    not value for money , not comfortable ”
    city center.. uncomfortable sky lobby
    I not recommended this hotel because the sky lobby concept are very uncomfortable.. if you want to go to room.. need to go the lobby in 22 level then change another lift/elevator to your room in level 8... wasting time... price so high but the room very small....
    Reviewed December 16, 2013
    6.7
    Good
    Eng from Singapore
    Business traveler
    Stayed 3 nights in March 2013
    New Interior Designs for the Rooms”
    Quiet and peaceful, close to a nice park, shopping mall within walking distance
    The overall experience is pleasant, what you will expect from an international 5 stars chain. However, there are design flaws for both the layout of the hotel lobby and the hotel rooms. The hotel lobby is located at the 22nd floor, and each time you need to get to your hotel room which is located at a lower floor, you need to go up to the lobby and go down again. The hotel rooms have modern designs with the cables, switches, sockets all concealed and hidden from sight. This makes it inconvenient to locate the things you are looking for.
    Reviewed April 11, 2013
    9.0
    Exceptional
    Bjarne from Denmark
    Business traveler
    Stayed 3 nights in January 2013
    Great Hotel”
    Breakfast
    very nice hotel. try the massage on the 23rd floor, it is really worth spending 1-2 hours in the hands of a skilled person. also i would like to recommend the fitness facilities, which is needed because of the good food you can get in the restaurant. the swimmingpool area is also a nice relaxation place
    Reviewed January 28, 2013
    8.3
    Excellent
    elphege from Philippines
    Couple
    Stayed 2 nights in December 2012
    its a beautiful hotel , brand new.”
    staff is very friendly, though they need to staff more english-speaking personnel as its supposed to be a 5 star hotel
    we like the hotel but an unfortunate accident happened to my wife. she fell on the 2nd floor by the escalator on the 1st floor lobby. it was a walkway of glass/lights and there was no sign at all that there was a step going down. be that as it may, one of the staff who heard the cry for help came up with me to help my wife. however, there was no in-house doctor and they were going to charge me the heatpad and cane at first. its good that they change their stand and told me its courtesy of the hotel. its a bit disappointing as we were expecting more efficient and complete in their safety/medical dept. as it's a five-star hotel.
    Reviewed December 09, 2012
    12345
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    Grand Hyatt Guangzhou
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    • Excellent location
    • Guangzhou Tower
    • Women and Children's Medical Center Subway Station is within 0.15 km