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Book Grand Hyatt Hong Kong
Experience a truly grand stay at the Grand Hyatt Hong Kong. Located in the vibrant Wanchai neighborhood, this hotel offers convenience and excitement for two travelers. Indulge in spacious rooms with a balcony/terrace and stunning city, garden, or harbor views. Enjoy the exclusive amenities including a refreshing pool, relaxing steam room, and complimentary breakfast. With guided tours available, explore Central, Happy Valley Racecourse, and the iconic Hong Kong Skyline, just a short distance away. Delight your taste buds with a variety of excellent dining options. Whether you're here for business or leisure, Grand Hyatt Hong Kong offers a unique and memorable experience for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
370 meters to public transportation
Check-in [24-hour]
Excellent room comfort & quality
Airport transfer
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Front desk [24-hour]
Fitness center
Spa
Check-in/out [express]
BBQ facilities
9 travelers have booked today.
Location rating score
Value for money | 8.7 |
Distance to city center | 1.5 km |
Location rating | 9.0 |
Nearest airport | Hong Kong International Airport (HKG) |
Distance to airport | 26.3 km |
Does Grand Hyatt Hong Kong have bars on-site?
Experience your holiday the best way possible with Grand Hyatt Hong Kong's bar and poolside bar available right in front of your doorstep for whenever you need a drink or two.
What kind of non-water sports and outdoor activities are available at Grand Hyatt Hong Kong?
Grand Hyatt Hong Kong includes non-water sport and outdoor activities such as tennis courts for you to take joy in.
Does Grand Hyatt Hong Kong offer dry cleaning services?
Yes! Grand Hyatt Hong Kong features dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.
When was Grand Hyatt Hong Kong built?
Grand Hyatt Hong Kong was built in 1989.
What is the verified guest review consensus about Grand Hyatt Hong Kong's Wi-Fi?
60.0% of our verified visitor reviews have given an optimistic review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Grand Hyatt Hong Kong down in the review section.
What is the average rating that past Solo travelers' have given to Grand Hyatt Hong Kong?
Past solo travelers that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 9.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Business travelers' have given to Grand Hyatt Hong Kong?
Verified business travelers that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 8.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with young children have given to Grand Hyatt Hong Kong?
Past families with young children that have stayed at this property have given Grand Hyatt Hong Kong an average rating of 8.8. You can look up more in depth customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
Can special events be hosted at Grand Hyatt Hong Kong?
Your special occasion or event can be hosted at one of the 21 versatile venues. This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings like weddings and private events can be organized at Grand Hyatt Hong Kong. Small or intimate events like honeymoons and birthday parties can also be accommodated. Services for in-house planning, in-house catering, and audio-visual equipment are readily available to help your event go smoothly.
What is the closest airport to Grand Hyatt Hong Kong?
The closest airport to Grand Hyatt Hong Kong is Hong Kong International Airport, 26.0 km away.
Experience Luxury and Convenience at Grand Hyatt Hong Kong
Welcome to Grand Hyatt Hong Kong, a 5-star hotel located in the heart of the vibrant city of Hong Kong. With its prime location, luxurious amenities, and impeccable service, this hotel offers an unforgettable experience for both business and leisure travelers.
Upon arrival, guests are greeted by a warm and friendly staff, ready to assist with any needs or inquiries. Check-in begins at 03:00 PM, allowing you to settle in and start your stay at your own pace. The hotel, built in 1989 and last renovated in 2016, boasts a modern and sophisticated design that combines elegance with contemporary comfort.
Grand Hyatt Hong Kong is conveniently located just 40 minutes away from the airport, making it easily accessible for international travelers. Whether you're arriving or departing, the hotel's proximity to the airport ensures a seamless and hassle-free journey.
When it's time to explore the city, the hotel's excellent location puts you just 1.5 kilometers away from the bustling city center. You'll find yourself surrounded by a vibrant array of shopping malls, restaurants, and cultural attractions, allowing you to immerse yourself in the dynamic energy of Hong Kong.
Families traveling with children will be pleased to know that Grand Hyatt Hong Kong has a child-friendly policy. Children between the ages of 3 to 12 can stay free of charge, making it an ideal choice for a family getaway. The hotel provides a safe and welcoming environment for children, ensuring that both parents and little ones can enjoy a memorable stay.
Check-out time is until 12:00 PM, giving you ample time to savor your last moments at the hotel before departing. Whether you're here for business or leisure, Grand Hyatt Hong Kong promises an unforgettable stay with its luxurious accommodations, convenient location, and exceptional service.
Convenience Facilities at Grand Hyatt Hong Kong
At Grand Hyatt Hong Kong, convenience is at the heart of the guest experience. The hotel offers a range of facilities designed to make your stay as effortless as possible. Leave your laundry worries behind with the hotel's efficient laundry service, ensuring that your clothes are cleaned and pressed to perfection. The attentive concierge team is also on hand to assist with any requests, whether it's arranging transportation, booking tickets to a show, or providing recommendations for local attractions. Additionally, the hotel offers a reliable dry cleaning service, allowing guests to refresh their wardrobe during their stay without any hassle. With these convenient facilities, Grand Hyatt Hong Kong ensures that every guest enjoys a seamless and stress-free stay.
Convenient Airport Transfer at Grand Hyatt Hong Kong
Grand Hyatt Hong Kong offers a seamless and convenient airport transfer service, ensuring a hassle-free journey for guests from the moment they arrive in Hong Kong. The hotel provides a range of transportation options to suit every traveler's needs. For those looking for a luxurious and comfortable ride, the hotel offers private limousine services with professional chauffeurs who will take you directly to the hotel in style. Alternatively, guests can opt for the airport shuttle service, which operates at regular intervals and provides a cost-effective way to reach the hotel. The shuttle service is equipped with modern amenities and offers a comfortable and efficient journey for guests. With these transport facilities, guests can relax and enjoy their journey to and from the airport, knowing that they are in safe hands.
Indulge in Exquisite Dining at Grand Hyatt Hong Kong
At Grand Hyatt Hong Kong, guests can embark on a culinary journey like no other with a diverse range of dining facilities that cater to every palate. With a reputation for excellence, this luxurious hotel offers an array of restaurants and bars that are sure to satisfy even the most discerning food enthusiasts.
For a taste of authentic Cantonese cuisine, guests can dine at One Harbour Road, where traditional dishes are prepared with the finest ingredients and presented in an elegant setting. For those craving international flavors, Grand Hyatt Hong Kong offers a global dining experience at the Grand Cafe, where guests can indulge in an extensive buffet spread featuring an array of international dishes.
For a more casual dining experience, guests can head to the Waterfall Bar, where they can enjoy light bites and refreshing cocktails in a relaxed outdoor setting. Alternatively, the Tiffin Lounge offers a cozy atmosphere for afternoon tea or a quick coffee break.
Whether you're in the mood for fine dining or a casual meal, Grand Hyatt Hong Kong's dining facilities have something to satisfy every craving. With a commitment to culinary excellence and a dedication to providing exceptional service, this hotel is the perfect destination for food lovers seeking a memorable dining experience.
Luxurious Rooms and Suites at Grand Hyatt Hong Kong
Experience the epitome of luxury and comfort at Grand Hyatt Hong Kong. With a wide range of room offerings, this hotel caters to every traveler's needs. Whether you're seeking a cozy retreat or a spacious suite, Grand Hyatt Hong Kong has it all.
Indulge in the elegance of the 1 King Bed rooms, featuring 40 square meters of space and a plush king-sized bed. For stunning city views, choose the 1 King Bed City View room, while the 1 King Bed Harbour View room offers breathtaking vistas of the harbor. Upgrade to the Harbour View Plateau room for a more intimate setting, or enjoy the additional luxury of a terrace with the Harbour View Plateau With Terrace room.
Booking your stay at Grand Hyatt Hong Kong through Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's competitive rates and easy booking process, you can secure your dream room at this prestigious hotel with just a few clicks. Don't miss out on the opportunity to enjoy the exceptional comfort and world-class service that Grand Hyatt Hong Kong has to offer.
Discover the Vibrant Neighborhood of Wanchai
Located in the heart of Hong Kong, the Grand Hyatt Hong Kong offers an ideal base for exploring the bustling neighborhood of Wanchai. Known for its vibrant atmosphere and diverse attractions, Wanchai is a melting pot of traditional and modern Hong Kong culture.
Wanchai is famous for its lively nightlife, with a plethora of bars, clubs, and restaurants lining the streets. Whether you're looking for a trendy rooftop bar with panoramic views of the city, or a local eatery serving authentic Cantonese cuisine, Wanchai has something to suit every taste. The district is also home to the iconic Wanchai Market, where you can immerse yourself in the sights, sounds, and smells of a traditional Hong Kong wet market.
Beyond its vibrant nightlife, Wanchai offers a wealth of cultural and historical landmarks. Visit the historic Blue House, a preserved tenement building that offers a glimpse into Hong Kong's past. Explore the Hong Kong Arts Centre, a hub for contemporary art exhibitions and performances. For those seeking a tranquil escape, Wanchai Park provides a peaceful oasis amidst the bustling city.
With its central location and vibrant atmosphere, Wanchai is a must-visit neighborhood for travelers looking to experience the best of Hong Kong. Stay at the Grand Hyatt Hong Kong and immerse yourself in the energy and excitement of this dynamic district.
Convenient Transportation from the Airport to Grand Hyatt Hong Kong
When arriving at Hong Kong, Hong Kong SAR, China, you'll find several convenient transportation options to reach the luxurious Grand Hyatt Hong Kong located in the vibrant neighborhood of Wanchai. If you prefer a hassle-free journey, the most convenient option is to take a taxi from the airport. Hong Kong International Airport (HKG) is approximately 40 minutes away from the hotel. The taxi stand is easily accessible at the airport, and the journey offers scenic views of the city's skyline and Victoria Harbour.
Another popular option is to take the Airport Express train, which provides a quick and efficient way to reach the hotel. From the airport, you can board the train and alight at Hong Kong Station. From there, you can either take a taxi or utilize the hotel's complimentary shuttle bus service, which operates at regular intervals throughout the day.
For those looking for a more budget-friendly option, the city's efficient public transportation system offers a convenient way to reach Grand Hyatt Hong Kong. You can take the Airport Bus A11, which stops near the hotel. The journey takes approximately 1 hour, but it gives you a chance to experience the city and its vibrant streets. Upon arrival at the bus stop, it's just a short walk to the hotel, allowing you to immerse yourself in the bustling atmosphere of Wanchai.
Discover the Vibrant Surroundings of Grand Hyatt Hong Kong
Located in the heart of Hong Kong, Grand Hyatt Hong Kong offers a prime location surrounded by a variety of landmarks and attractions. Just a short distance away, you'll find Wan Chai, a bustling district known for its vibrant nightlife, trendy bars, and international cuisine. Explore the bustling streets lined with shops, markets, and local eateries, immersing yourself in the vibrant atmosphere of this lively neighborhood.
For those seeking a tranquil escape, Lover's Rock provides a serene oasis amidst the urban landscape. This hidden gem offers breathtaking views of the city skyline and a peaceful spot to relax and unwind. If you're a golf enthusiast, the Kau Sai Chau Public Golf Course is a must-visit destination. Enjoy a round of golf on this picturesque course, surrounded by lush greenery and stunning ocean views.
For a cultural experience, head to the Ping Shan Heritage Trail, where you can explore the rich history and heritage of Hong Kong. Discover ancient temples, ancestral halls, and traditional architecture as you stroll along this scenic trail. Additionally, the Ani-Com & Games Convention is a treat for anime and gaming enthusiasts, showcasing the latest trends and innovations in the industry.
Whether you're looking for excitement or tranquility, Grand Hyatt Hong Kong's surroundings offer something for everyone. From vibrant districts to serene landscapes, there's always something to explore and discover in this dynamic city.
Convenient Public Transport Stations near Grand Hyatt Hong Kong
Located in the heart of Hong Kong, Grand Hyatt Hong Kong offers easy access to several public transport stations. Just a short walk away, guests can find themselves at Wan Chai MTR Station, providing a convenient way to explore the city's attractions. The station is served by the Island Line, connecting travelers to popular destinations such as Central, Causeway Bay, and Admiralty.
For those looking to explore the neighborhood on foot, the hotel is surrounded by several streets, including Tin Lok Lane, Tonnochy Road, Swatow Street, Fenwick Street, Gresson Street, Burrows Street, Arsenal Street, and O'Brien Road. These streets offer a vibrant atmosphere with a mix of local shops, restaurants, and entertainment options. Whether guests want to indulge in local cuisine, shop for souvenirs, or simply soak in the bustling atmosphere, these streets are sure to provide an unforgettable experience.
With its prime location and proximity to various public transport options, Grand Hyatt Hong Kong is the perfect choice for both business and leisure travelers looking to explore the vibrant city of Hong Kong.
A Gastronomic Paradise
When it comes to dining options, Grand Hyatt Hong Kong's surrounding area offers a gastronomic paradise. Just a short stroll away, you'll find a diverse range of restaurants to satisfy every craving. For a taste of authentic Indian cuisine, head to The Grand Buffet in Central Delhi. Samsen in Wan Chai is a must-visit for those seeking delicious Thai street food. If you're in the mood for some mouthwatering roasted meats, Joy Hing Roasted Meat is the place to go. Pizza lovers will be delighted by the delectable offerings at Motorino Wan Chai, while Woo Cheong Tea House is perfect for a traditional dim sum experience. Paisano's Pizzeria is a popular spot for those craving a slice of New York-style pizza, while Burger Joys is the go-to place for juicy, gourmet burgers. International Curry House is a fantastic option for those looking to indulge in flavors from around the world, and Kam Fung Cafe is a beloved local eatery famous for its Hong Kong-style breakfast. Finally, for a taste of authentic Chinese cuisine, Crystal Jade La Mian Xiao Long Bao is a must-visit. With such a wide array of dining options just steps away from the hotel, food enthusiasts will be spoilt for choice during their stay at Grand Hyatt Hong Kong.
Shop 'til You Drop at Grand Hyatt Hong Kong's Surrounding Shopping Landmarks
Located in the heart of Hong Kong, Grand Hyatt Hong Kong is surrounded by a plethora of shopping landmarks that are sure to satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find 新世紀廣場 New Century Plaza, a bustling shopping destination offering a wide range of fashion, accessories, and electronics. If you're looking for unique and contemporary designs, Design Gallery is the place to go, showcasing a curated selection of local and international brands. For those in search of luxury and high-end fashion, LHT Tower Shopping Mall is a must-visit, housing renowned designer boutiques and flagship stores. Book lovers will delight in Cosmos Books, a hidden gem filled with a vast collection of books, magazines, and stationery. And if you're a car enthusiast, One Automall is the ultimate destination, featuring a variety of automotive showrooms and accessories. Fashionistas will be thrilled to discover 45R Jeans, a Japanese denim brand known for its impeccable craftsmanship and timeless designs. Sonjia is another must-visit boutique, offering a curated selection of trendy and chic clothing. For diving enthusiasts, Bunn's Divers is the go-to store, providing top-quality diving equipment and accessories. Les Q is a haven for beauty lovers, offering a wide range of skincare, makeup, and fragrances. And last but not least, Kung Fu Supplies is a treasure trove for martial arts enthusiasts, offering a comprehensive selection of equipment and training gear. With such a diverse array of shopping landmarks just moments away, Grand Hyatt Hong Kong is the perfect base for a memorable shopping experience in Hong Kong.
Luxury at an Unbeatable Price: Grand Hyatt Hong Kong
Indulge in the epitome of luxury without breaking the bank at Grand Hyatt Hong Kong. With an average room price of just $467, this prestigious hotel offers unparalleled value for money in the heart of Hong Kong.
Compared to the average price of a hotel room in the city, which stands at $162, Grand Hyatt Hong Kong provides an extraordinary experience at an affordable rate. Immerse yourself in the opulence of this five-star property, boasting lavish amenities and impeccable service, all while enjoying a price that is well below the city average.
Whether you are a business traveler seeking a comfortable and convenient stay or a leisure traveler looking to indulge in a luxurious getaway, Grand Hyatt Hong Kong offers an exceptional experience at a fraction of the cost. Don't miss the opportunity to experience world-class hospitality without compromising on your budget. Book your stay at Grand Hyatt Hong Kong today and immerse yourself in the lap of luxury.
Excellent Service and Stunning Views
Grand Hyatt Hong Kong offers an exceptional experience with its excellent service and stunning views. The hotel boasts spacious and homely rooms that are clean and comfortable, providing a warm and inviting atmosphere. The staff at Grand Hyatt Hong Kong are attentive and go above and beyond to ensure a memorable stay, making guests feel welcome and cared for. With a central and convenient location, guests can easily explore the vibrant city of Hong Kong. The hotel also features nice facilities, including a heated pool and a playground that kids will love. Whether it's enjoying the beautiful harbour view from the room or indulging in delicious food, Grand Hyatt Hong Kong offers a truly remarkable stay.
Exceptional Customer Ratings at Grand Hyatt Hong Kong
Grand Hyatt Hong Kong has garnered exceptional customer ratings, making it a top choice for travelers seeking a luxurious and memorable stay in the heart of Hong Kong. With an impressive overall rating of 9.0, it is evident that guests have been thoroughly satisfied with their experience at this prestigious hotel.
One aspect that stands out in the customer reviews is the excellent value offered by Grand Hyatt Hong Kong. With a rating of 8.6 for value, guests have praised the hotel for providing a high level of service and amenities at a reasonable price. From the moment guests step into the elegant lobby, they are greeted with a sense of luxury and sophistication that exceeds their expectations. The spacious and well-appointed rooms, coupled with the attentive and friendly staff, contribute to an exceptional value for money experience.
Another highlight of Grand Hyatt Hong Kong is its outstanding facilities. With a rating of 9.1 for facilities, guests have raved about the hotel's state-of-the-art amenities and world-class services. The hotel boasts a stunning outdoor pool with breathtaking views of the city skyline, a fully-equipped fitness center, and a luxurious spa where guests can indulge in rejuvenating treatments. Additionally, the hotel offers a variety of dining options, ranging from international cuisines to authentic local dishes, ensuring that guests have a memorable culinary experience.
Furthermore, the customer reviews highlight the impeccable cleanliness of Grand Hyatt Hong Kong, with a rating of 9.3. Guests have commended the hotel for its meticulous attention to detail in maintaining a pristine environment throughout the property. From the spotless rooms to the well-maintained public areas, guests can expect a hygienic and comfortable stay.
Overall, the outstanding customer ratings for Grand Hyatt Hong Kong reflect the hotel's commitment to providing an exceptional experience for its guests. With its excellent value, world-class facilities, and impeccable cleanliness, this hotel is a top choice for discerning travelers seeking a luxurious and unforgettable stay in Hong Kong.
Exceptional9.1
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Property swimming pool will be temporarily closed from 8 to 12 December 2024 and 31 January to 11 February 2025 for private event and annual maintenance. Please contact Plateau Spa for alternative swimming arrangements.
Provided by verified guests of
Excellent
Show reviews that mention
370 meters to public transportation
Airport transfer
Currency exchange
Air conditioning
Exceptional experience!”
We had an exceptional experience at the Grand Hyatt Wanchai! From the moment we arrived, the service was impeccable—friendly, warm, and genuinely accommodating. The staff went above and beyond to ensure every aspect of our stay was perfect, and they were always available with a helpful attitude, making us feel truly welcomed. Every team member seemed dedicated to providing the highest level of service, from assisting with local recommendations to accommodating last-minute requests seamlessly. Their attention to detail and proactive approach made our stay not only comfortable but also memorable. If you're looking for a hotel where the staff treats you like valued guests, Grand Hyatt Wanchai is the place to be! Highly recommended for anyone visiting Hong Kong.
Dear SuJi, Thank you very much for the vote of confidence given to Grand Hyatt Hong Kong and it is most heartwarming to be recognised for our efforts in contributing to a stay worthy of your perfect rating. At Grand Hyatt Hong Kong, we are dedicated to providing unparalleled hospitality experiences and it means the world to us to receive your incredible affirmation of our exceptional customer service and personalized experience that truly distinguishes us in the industry. Your acknowledgment of our outstanding service is most uplifting and reinforces our commitment to creating a memorable stay for all our guests. Our heartfelt thanks for choosing to stay at Grand Hyatt Hong Kong and we look forward to many more opportunities to welcome your return. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong
Could be better”
I think improvement is needed to be made to the receptionists' side. When I checked in, I was being promoted with a range of services offer by the hotel instead of focusing on my needs. This hotel location is never near the MTR as such if you do not know how to navigate via the shortcut, it will take you more than 10mins to reach the MTR. I found out on the night myself. Before this trip, I stayed at Peninsula Hotel. The service provided by Peninsula Hotel is definitely much better than this. Very professional. I give 4 stars for the Staff is because the night shift managers have assisted me in resolving an issue with much patient and care. Recommended if you are willing to walk a long distance to get to the MTR. Overall, it is a fine hotel as cleanliness is OK (the room). If you need anything just give the housekeeping a call, they would be able to cater to your needs. Quiet which is good. Despite the long walk to MTR, if you go by the shortcut it is fully sheltered need not worried about raining days. I tried their Chinese restaurant which is OK too. The toilet cleaner is very polite and helpful. Food is OK too!
Dear Charmaine, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are disheartened to learn about your disappointment with the service provided by Front Desk during check-in. Please rest assured that we have shared your valuable insights with the concerned department. Your feedback is essential to us as our commitment remains strong in improving areas that require attention and your input guides us in our ongoing commitments to refine and elevate our services. On the other hand, we are delighted to receive your compliments on the exceptional service provided by our Night Manager, Housekeeping team and also on the quality of food served at the One Harbour Road Chinese restaurant. We truly appreciate all you have shared with us and sincerely hope for another opportunity to serve you better in the future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong
A very nice hotel”
Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!
Dear Moe, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong and we are most delighted to receive your compliments on the cleanliness of our room, scrumptious breakfast spread and warm hospitality provided by the team, in particular the care and attention shown by Scott. It would be our pleasure to have you as our guest again very soon. Best regards, Rike Erdbrink Hotel Manager
Staycation at the Hyatt”
We visited Grand Hyatt over a long weekend, and were very happy with the service and the amount of care they took with hygiene and wearing masks around the hotel due to Covid. We asked for quite a lot of things from housekeeping throughout our stay (a number of towels, cutlery, water bottles, pillows etc.) and they were very accommodating. Even with special requests we had regarding breakfast, they were happy to help us out, and the breakfast spread was impressive - including a number of vegetarian options! Rooms were clean and nicely setup. Since it was a public holiday the pool was very very crowded, but this is unavoidable. Regardless the pool bar and pool itself was a lovely atmosphere.
Dear Yashna, Thank you for sparing your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and are also very appreciative of your recognition on the works and efforts put in by the team. Thank you for your compliments and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager
Unremarkable ”
We stayed at the Grand Hyatt for 9 nights. In general, the staff were polite and responsive and the room was clean + comfortable. However, the experience as a whole was largely unremarkable. When we first checked in, the reception desk offered no warmth or welcome. I might understand if they were busy, but we were literally the only people checking in. From then on, there was nothing special to report about the experience – which is in contrast to the competition. While other 5 start hotels in HK are going out of their way to offer exceptional service by offering personalize services/thrown in value adds. We received nothing of the sort. So while The Grand Hyatt HK ticked all the basic boxes, it is not operating to the standard of its peers in our experience.
Dear Devin, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. We are glad to receive your compliments on the service provided by the team and on the cleanliness of our room. We truly appreciate you taking the time to share your feedback on how we could perfect ourselves as it is only through concerned individuals like yourself that we are able to monitor and improve our service. We regret that we failed to provide you with an overall favourable experience and would like to assure you that we will focus our best efforts to enhance our offers. Your feedback and patronage are of great value to us and we look forward to the opportunity of having you as our guest again in the nearest future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong