Perfect Hotel”

i was stayed 3 night at grand hyatt hotel - wanchai - hong kong and it is located wonderfull place. the hotel facilities and the rooms are perfect and service is great, i want to thank you hyatt group for all.

Excellent service and spacious rooms”

This was a last minute booking as we had changes to our flights and we did not have too many choices. The hotel is a little pricey for an old hotel but it is well maintained and has many F&B options. Upon check-in, the receptionist had received our request for a baby cot in the room and this was done efficiently. We were also pleasantly surprised by the quality and new condition of the cot. The baby linen were beautiful and an added plus. The rooms are spacious for a Hong Kong hotel and there was lots of room to move around even after placing a baby cot. The toilets had gold taps and lots of mirrors, providing lots of amusement for our baby. The bed could have been better. It tended to sag a little in the middle but we were too tired at the end of every day to complain. We were greeted warmly every time we stepped in and out of the hotel and this made the experience wonderful. The MTR subway was quite a distance but after the second day, we figured out that using the overhead bridges was the best way to get there. It took about 15 minutes to walk to Wanchai station, given we had a baby with us. The sports facilities are wonderful. There are 2 pools and a huge playground. The gym looked very nice too, even though we didn't have a chance to step in there.

Always good”

as always, hyatt hotel never disappoints me where ever i check in in the world. i love stay in this hotel during my rushing visit in hong kong. although i only stay one night and sometimes i have to stay a week, hyatt has made my home when i am out working and traveling. the food in the italian restaurant is great, and breakfast is the best of all i experience. the view overthe harbour makes you love hong kong immediately.

Good experience”

I would highly recommend the Grand Hyatt Hong Kong. The hotel is beautiful with spacious rooms, service is very warm and friendly and the location is central and convenient. Will return again.

Excellent Hotel with great service”

Stayed at the Grand Hyatt in Central Hong Kong for 4 nights, very nice location if you like shopping, sight seeing, dining, bars. Hotel service first class, rooms are spacious (for HK), however, this all comes at a relatively high price. Also, breakfast/dining/other services are quite expensive in the hotel, but there are many options in walking distance near by.

Unremarkable ”

We stayed at the Grand Hyatt for 9 nights. In general, the staff were polite and responsive and the room was clean + comfortable. However, the experience as a whole was largely unremarkable. When we first checked in, the reception desk offered no warmth or welcome. I might understand if they were busy, but we were literally the only people checking in. From then on, there was nothing special to report about the experience – which is in contrast to the competition. While other 5 start hotels in HK are going out of their way to offer exceptional service by offering personalize services/thrown in value adds. We received nothing of the sort. So while The Grand Hyatt HK ticked all the basic boxes, it is not operating to the standard of its peers in our experience.

Great rooms and pool, boring f&b and bad service”

Great rooms, very spacious and clean. In room amenities and technology are awesome. Hotel’s pool is the star but the restaurant next to it is a joke. Club sandwich, beef burger, shrimp linguine, pan fried fish, Caesar Salad are on the menu. Its very good if we were still at 90’s!!! Its 2020 Grand Hyatt Hong Kong!!! Is it all you can do??? Service at both pool restaurant and breakfast is super weak. Doesnt match with 5 star standards!!! Because of the disappointment at both pool restaurant and breakfast we didnt even dare to try other restaurants the hotel. You can walk for 10 mins to Wan Chai and try loaddss of amazing restaurants. Overall our stay was a big so so...

A very nice hotel”

Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!

A fantastic Christmas Staycation ”

My family and I booked into the Grand Hyatt to celebrate Christmas! It was amazing! The staff were friendly, helpful and really went out of their way to make our stay memorable. The rooms were warm, spacious and homely and really clean. The breakfast buffet was scrumptious, with lots of food to choose from. We are already planning our next stay for next year at the Grand Hyatt to celebrate my father in law's birthday!

Good quality services”

Well basically the Grand Hyatt Hongkong is a very luxurious, high class yet a very comfortable place to stay for a good relaxing vacation the best part is the hotel rooms, customer services, the wonderful views of Hongkong are of excellent if not a very very good quality. And also they had one of the most delicious breakfast provided that I had ever tasted. My personal opinion is it is a very good place to stay eventhough the place is very fancy you can feel yourself at home when relaxing at your own hotel room.

Perfect Girlie Staycation -Brunch & Pool days ”

Pros: Facilities in room, Nespresso coffee machine, large bathtub, super clean & excellent pillow menu. Best pool in Hong Kong for a pool day staycation & great cocktails from the bar. Seafood, Steak & Spritz brunch was wonderful - great DJ and very attentive staff Wonderful breakfast with a wide variety of meal choices. Cons: Fitness center and spa closed (due to COVID 19)! Pool now closed (due to COVID 19) Restaurants closed from 6pm - it would be great if the restaurants were able to offer a takeaway service, where you could order and pay on an app & have the meal bought to your room.

Staycation at the Hyatt”

We visited Grand Hyatt over a long weekend, and were very happy with the service and the amount of care they took with hygiene and wearing masks around the hotel due to Covid. We asked for quite a lot of things from housekeeping throughout our stay (a number of towels, cutlery, water bottles, pillows etc.) and they were very accommodating. Even with special requests we had regarding breakfast, they were happy to help us out, and the breakfast spread was impressive - including a number of vegetarian options! Rooms were clean and nicely setup. Since it was a public holiday the pool was very very crowded, but this is unavoidable. Regardless the pool bar and pool itself was a lovely atmosphere.

A great hotel ”

I would recommend this hotel to anyone going on a vacation in Hong Kong. The price might be higher than other hotels but it's totally worth it! The pool is big (for hotels in HK) and the harbour view is amazing. We especially loved the room service. The quality and portion of the food is very satisfying.

consistently reliable”

back to grant hyatt just after 5 day trip back in the UK. it is always on the top list of where to stay in Hong Kong. ten minutes cab to central, five minutes to admiralty, talking distance to offices in wanchai. no complaint.

Staycation”

Stay was fantastic. Hotel was fantastic as were the staff. Only issue was the Hyatt owned pool was shared out with the Renaissance hotel guests. When the hotel's have a high occupancy, the pool is overly busy. There is a waiting list to get a sun lounger and there is no priority given to the Grand Hyatt guests. Perhaps every 2:1 guest in favour of the Grand Hyatt guests? The issue is further exacerbated with guests getting a lounger to only leave and come back a couple hours later. Would definitely stay there again.

Great location but getting old (or classic?)”

We stayed in the Grand Hyatt for a longer weekend. The service was very good, smooth check-in, very helpful concierge, and just friendly staff. We got fantastic help to get us tickets for the harbor cruise during the evening light show on an old Chinese junk. Location of the hotel is great, easy access to buses, MRT and Star Ferry. Being in Central, bars and restaurants (SOHO) are anyway just a short cab ride away. Otherwise, the place is getting a bit old and will need a make-over in a few years. Maybe time to try some of the new, shiny places in HK... One tip: When getting a harbor view room, get some facing Kowloon. The corner one's are not worth the additional money.

Superb Hospitality, Excellence in Service.”

To sum it all up: Simply very good. The people of Grand Hyatt, from the Reception, Room Servicer, Cleaners, Waiters, etc: they all delivered the Grand Hyatt Service.

Grand Hyatt review”

Eventhough I found it expensive ,it did serve my purpose as I wanted a hotel next to the Convention Centre since I was attending The Annual Hong Kong Jewellery Fair. The service at check-in was fast and efficient. The rooms were spacious and clean and room service had a fair variety of good food to offer. Taxi was convenient and everyone knew where the Hotel was.

Just Next door to Hongkong Convention Center”

Very Good, staff attentive, room very clean and meet five star international hotel, breakfast was complete, from chinese to western to japanese. Location very good, just next door to Hongkong Convention Center and just walking distance, through skywalk to MTR, just few station from Hong Kong Airport Express City Check in.

Beautiful classy hotel with top notch service”

The hotel was very well maintained and clean. It was modern and comfortable, the way Grand Hyatt should be. My only real complaint is the room is just too small for the price I pay. Other than that, it was great.