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Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong

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9

Exceptional

2,119 reviews

2,119 reviews

View25
Housekeeping11
Breakfast8

The staff was very nice even before our stay, we called to ask for more details and the staff immediately said they can offer extra bed for my 9 year old boy.

KA
- Dec 21, 2021
See map

8.8

Excellent

Location rating score

Excellent location - 1.24 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Design Gallery

80 m

Hong Kong Convention & Exhibition Centre

90 m

HK Exhibition and Convention Centre

120 m

One Automall

150 m

Tribeca

160 m

Popular landmarks
Hong Kong Skyline

1.3 km

Tsim Sha Tsui East

1.8 km

Victoria Harbour

2.2 km

Victoria Peak (The Peak)

2.5 km

Ocean Park Thrill Mountain

5.2 km

Closest landmarks
Champagne Bar

70 m

TDC Business InfoCentre

80 m

Consulate of Mexico

150 m

Consulate of Iran

190 m

Hong Kong Immigration Department

210 m

Grand Hyatt Hong Kong

1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China, - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Wanchai part of Hong Kong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Victoria Peak (The Peak). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

480 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money8.5
Distance to city center1.5 Km
Location rating8.8
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.3 km

Rooms available at Grand Hyatt Hong Kong

Excellent
Room comfort & quality

8.9

Grand Executive Harbour View Suite
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Grand Suite King
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Club Harbour View Room with King Bed
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Club Room with 2 Twin Beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Club Harbour View Room with Twin Bed
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 2 single beds
Enter dates to see prices
Club Deluxe King Bed
...
  • Room size: 50 m²/538 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
1 King Bed
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
1 King Bed Harbor View
...
  • Room size: 40 m²/431 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
1 King City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Hong Kong?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Hong Kong?

A stay at Grand Hyatt Hong Kong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Hong Kong has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Hong Kong?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Grand Hyatt Hong Kong. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 338 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Grand Hyatt Hong Kong?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Hyatt Hong Kong. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Grand Hyatt Hong Kong?

On-site venues and convenient event services make Grand Hyatt Hong Kong an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Hong Kong?

The closest train, metro, or bus station is Wan Chai MTR Station, 470 m away from Grand Hyatt Hong Kong.

What restaurants are nearby Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai, famous for good restaurants such as Kaetsu (Grand Hyatt Hong Kong), The Grill and Grissini.

What popular shopping places are close to Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai area which features shopping places such as One Automall, LHT Tower Shopping Mall and The Han Li.

What are popular attractions near Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in Wanchai area, which is famous for attractions such as Wan Chai, Hong Kong Convention & Exhibition Centre and HK Exhibition and Convention Centre.

What popular natural sightseeing spots are close to Grand Hyatt Hong Kong?

Grand Hyatt Hong Kong is located in the Wanchai area, which is famous for natural sightseeing destinations such as Wong Nai Chung Gap Trail Walk and Tung Ping Chau.

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See map

Explore the neighborhood

What people love about Grand Hyatt Hong Kong

  • 8.4

    Excellent
    Staff 

    "The staff was very nice even before our stay, we called to ask for more details and the staff immediately said they can offer extra bed for my 9 year old boy."

    KA

    |

    December 21, 2021

  • 8.4

    Excellent
    Staff 

    "on the day we checked in, the staff was very attentive and the bed was already set in room."

    KA

    |

    December 21, 2021

  • 8.4

    Excellent

    "The in room dining service was quick and food was great!"

    KA

    |

    December 21, 2021

Overall rating:

9

Exceptional
2,119 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
The 180 degree view of the Victoria Harbour in room is amazi...
Yu from Hong Kong SAR, China
Couple
More about Grand Hyatt Hong Kong

More about Grand Hyatt Hong Kong

Grand Hyatt Hong Kong

Wake up to the wonder of Hong Kong with a stay at Grand Hyatt Hong Kong, located only minutes from the heart of the city. Looking for lots of choices? Grand Hyatt Hong Kong spoils you for choices in activities, with its convenient location just 2.4 km from the Victoria Peak (The Peak).
Grand Hyatt Hong Kong provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Hong Kong. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Grand Hyatt Hong Kong include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room, tennis court and squash court in the hotel.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Breakfast

14 mentions

Housekeeping

13 mentions

Food & Dining

11 mentions

View

11 mentions

Languages spoken

  • English
  • Catalan
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoking area

For the kids

  • Babysitting service

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Grand Cafe

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Champagne Bar

  • Menu: Buffet

Tiffin

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Grissini

  • Cuisine: Italian
  • Menu: Buffet

One Harbour Road

  • Cuisine: Cantonese
  • Menu: Buffet

Kaetsu

  • Cuisine: Japanese
  • Menu: Buffet

The Grill

  • Cuisine: Grill/BBQ
  • Menu: A-la-carte

Grand Hyatt Steakhouse

  • Cuisine: Steakhouse
  • Menu: Buffet
Location
1 Harbour Road, Wanchai, Hong Kong, Hong Kong SAR, China,
Excellent
Location

8.8

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    26.3 km 32 min drive
  • Shenzhen Bao'an International Airport (SZX) - China
    54.0 km

Public transportation

  • Wan Chai MTR Station
    480 m 14 min walk
  • 分域街 Fenwick Street
    520 m

Hospital or clinic

  • Health Peace Pharmacy
    420 m

Shopping

  • Ladies Market
    4.1 km

Convenience store

  • Circle K
    310 m 1 min drive

Cash withdrawal

  • ATM
    110 m 5 min walk
What's nearby

Popular landmarks

  • Hong Kong Skyline
    1.3 km
  • Tsim Sha Tsui East
    1.8 km
  • Victoria Harbour
    2.2 km
  • Victoria Peak (The Peak)
    2.5 km
  • Ocean Park Thrill Mountain
    5.2 km
  • Nan Lian Garden
    7.2 km
  • Hong Kong Disneyland
    13.9 km
  • Lantau Island
    23.8 km
  • Ngong Ping 360
    24.1 km
  • Tian Tan Buddha (Big Buddha)
    27.6 km

Nearby landmarks

  • Champagne Bar
    70 m
  • TDC Business InfoCentre
    80 m
  • Design Gallery
    80 m
  • Hong Kong Convention & Exhibition Centre
    90 m
  • HK Exhibition and Convention Centre
    120 m
  • Consulate of Mexico
    150 m
  • One Automall
    150 m
  • Tribeca
    160 m
  • Hong Kong Arts Centre
    190 m
  • Consulate of Iran
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1150 HKD
  • Distance from city center1.5 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)338 HKD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors36
  • Number of restaurants7
  • Number of rooms 542
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2015
Property announcements

Construction near the property will be ongoing from July 4, 2017 until further notice.

The swimming pool will be closed from February 11, 2020 until further notice.

Hotel fitness center and shower facilities on 11 Floor have been closed from March 28, 2020, Saturday 06:00 PM until further notice.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

The Plateau Spa, swimming pool and fitness center are temporarily closed until 31 Jan 2021; all restaurants will be temporarily closed from 6:00 PM daily until 31 Jan 2021, while room service will be maintained at your service 24 hours daily.
The construction outside the hotel is part of the government’s land reclamation project, which is at times visible from and audible at the hotel.

According to the latest advice from the Hong Kong Government, the swimming pool will be open with limited capacity to ensure social distancing measures are enforced. Access to the pool and sun loungers is limited at any given time and is available on a first-come-first-served basis during various timeslots. The swimming pool and the pool deck area will also be closed to all guests from 01:00 PM to 02:00 PM daily to undergo a sanitization procedure, ensuring the facilities are of utmost hygienic standards.

We request all guests arriving in Hong Kong to complete the government-mandated 14-day quarantine or medical surveillance period at an alternate location before checking in at the hotel, as the property is not designed to operate as a quarantine facility.

Hotel swimming pool will be closed for annual maintenance from January 3 to 12, 2022.

The Waterfall Bar and the female changing facilities on the 11th floor are scheduled to undergo renovations starting 15 January 2022 and expected to reopen in May 2022. Some noise can be expected at Plateau Spa and the pool podium between 10 AM and 5 PM from Mondays to Fridays, except public holidays. Poolside Food & Beverage service, including at the Waterfall Bar sitting area, will be operated normally by The Grill, which is on the same floor.

Reviews of Grand Hyatt Hong Kong from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.0
Location8.8
Room comfort and quality8.9
Service9.2
Value for money8.5
High score for Hong Kong
Rating
9+ Exceptional (200)
8-9 Excellent (65)
7-8 Very Good (68)
6-7 Good (13)
<6 Below Expectation (16)
Time of the year
Mar - May (73)
Jun - Aug (104)
Sep - Nov (70)
Dec - Feb (115)
All guests (815)
All room types
All languages

Show reviews that mention 

Showing 362 verified guest comments
12345
9.7
Exceptional
Elif from Turkey
Business traveler
Stayed 3 nights in October 2011

Perfect Hotel”

location, service, rooms they are the best

i was stayed 3 night at grand hyatt hotel - wanchai - hong kong and it is located wonderfull place. the hotel facilities and the rooms are perfect and service is great, i want to thank you hyatt group for all.

Reviewed November 03, 2011

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9.0
Exceptional
Cindee from Singapore
Family with young children
Stayed 4 nights in August 2012

Excellent service and spacious rooms”

Beautiful service from check-in to check-out

This was a last minute booking as we had changes to our flights and we did not have too many choices. The hotel is a little pricey for an old hotel but it is well maintained and has many F&B options. Upon check-in, the receptionist had received our request for a baby cot in the room and this was done efficiently. We were also pleasantly surprised by the quality and new condition of the cot. The baby linen were beautiful and an added plus. The rooms are spacious for a Hong Kong hotel and there was lots of room to move around even after placing a baby cot. The toilets had gold taps and lots of mirrors, providing lots of amusement for our baby. The bed could have been better. It tended to sag a little in the middle but we were too tired at the end of every day to complain. We were greeted warmly every time we stepped in and out of the hotel and this made the experience wonderful. The MTR subway was quite a distance but after the second day, we figured out that using the overhead bridges was the best way to get there. It took about 15 minutes to walk to Wanchai station, given we had a baby with us. The sports facilities are wonderful. There are 2 pools and a huge playground. The gym looked very nice too, even though we didn't have a chance to step in there.

Reviewed August 29, 2012

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10.0
Exceptional
Kaimei from Sweden
Business traveler
Stayed 2 nights in April 2012

Always good”

location

as always, hyatt hotel never disappoints me where ever i check in in the world. i love stay in this hotel during my rushing visit in hong kong. although i only stay one night and sometimes i have to stay a week, hyatt has made my home when i am out working and traveling. the food in the italian restaurant is great, and breakfast is the best of all i experience. the view overthe harbour makes you love hong kong immediately.

Reviewed May 07, 2012

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10.0
Exceptional
Siew
Business traveler
1 King Bed
Stayed 5 nights in July 2018

Good experience”

I would highly recommend the Grand Hyatt Hong Kong. The hotel is beautiful with spacious rooms, service is very warm and friendly and the location is central and convenient. Will return again.

Reviewed August 01, 2018

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8.3
Excellent
Peter from Germany
Solo traveler
Stayed 4 nights in February 2011

Excellent Hotel with great service”

good location in Central, excellent hotel service, general appearance high class, pricy

Stayed at the Grand Hyatt in Central Hong Kong for 4 nights, very nice location if you like shopping, sight seeing, dining, bars. Hotel service first class, rooms are spacious (for HK), however, this all comes at a relatively high price. Also, breakfast/dining/other services are quite expensive in the hotel, but there are many options in walking distance near by.

Reviewed February 18, 2011

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8.8
Excellent
Devin from Australia
Couple
2 Twin Beds
Stayed 9 nights in November 2020

Unremarkable ”

We stayed at the Grand Hyatt for 9 nights. In general, the staff were polite and responsive and the room was clean + comfortable. However, the experience as a whole was largely unremarkable. When we first checked in, the reception desk offered no warmth or welcome. I might understand if they were busy, but we were literally the only people checking in. From then on, there was nothing special to report about the experience – which is in contrast to the competition. While other 5 start hotels in HK are going out of their way to offer exceptional service by offering personalize services/thrown in value adds. We received nothing of the sort. So while The Grand Hyatt HK ticked all the basic boxes, it is not operating to the standard of its peers in our experience.

Reviewed November 30, 2020

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Dear Devin, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. We are glad to receive your compliments on the service provided by the team and on the cleanliness of our room. We truly appreciate you taking the time to share your feedback on how we could perfect ourselves as it is only through concerned individuals like yourself that we are able to monitor and improve our service. We regret that we failed to provide you with an overall favourable experience and would like to assure you that we will focus our best efforts to enhance our offers. Your feedback and patronage are of great value to us and we look forward to the opportunity of having you as our guest again in the nearest future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong

Responded November 30, 2020
Grand Hyatt Hong Kong
7.6
Very good
Teoman from Turkey
Family with young children
2 Twin Beds
Stayed 2 nights in June 2020

Great rooms and pool, boring f&b and bad service”

Great rooms, very spacious and clean. In room amenities and technology are awesome. Hotel’s pool is the star but the restaurant next to it is a joke. Club sandwich, beef burger, shrimp linguine, pan fried fish, Caesar Salad are on the menu. Its very good if we were still at 90’s!!! Its 2020 Grand Hyatt Hong Kong!!! Is it all you can do??? Service at both pool restaurant and breakfast is super weak. Doesnt match with 5 star standards!!! Because of the disappointment at both pool restaurant and breakfast we didnt even dare to try other restaurants the hotel. You can walk for 10 mins to Wan Chai and try loaddss of amazing restaurants. Overall our stay was a big so so...

Reviewed July 02, 2020

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Dear Teoman, Thank you for sparing your precious time to share your compliments on our in-room technology, amenities, cleanliness and outdoor pool facilities. We have also noted your disappointment regarding the poor service and limited menu options at the Grill restaurant. Please accept our sincere apologies for failing to meet your expectation on this occasion. Your feedback is very important to us as it helps us in shaping our services and facilities through understanding guest needs. Thank you for staying with us and we hope you will continue to give us your valuable support. Best regards, Rike Erdbrink Hotel Manager

Responded September 02, 2020
Grand Hyatt Hong Kong
9.6
Exceptional
Moe from Hong Kong SAR, China
Couple
1 King City View
Stayed 1 night in October 2020

A very nice hotel”

Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!

Reviewed October 27, 2020

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Dear Moe, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong and we are most delighted to receive your compliments on the cleanliness of our room, scrumptious breakfast spread and warm hospitality provided by the team, in particular the care and attention shown by Scott. It would be our pleasure to have you as our guest again very soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 30, 2020
Grand Hyatt Hong Kong
10.0
Exceptional
Morne from Hong Kong SAR, China
Family with young children
2 Twin Beds
Stayed 1 night in December 2020

A fantastic Christmas Staycation ”

My family and I booked into the Grand Hyatt to celebrate Christmas! It was amazing! The staff were friendly, helpful and really went out of their way to make our stay memorable. The rooms were warm, spacious and homely and really clean. The breakfast buffet was scrumptious, with lots of food to choose from. We are already planning our next stay for next year at the Grand Hyatt to celebrate my father in law's birthday!

Reviewed December 26, 2020

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Dear Morne, Thank you for choosing to celebrate Christmas at Grand Hyatt Hong Kong. We are most delighted to know that both your stay and dining experience was a pleasant one, and the warm hospitality extended by the team has enhanced your experience. We are eagerly looking forward to your next stay. Best regards, Rike Erdbrink Hotel Manager

Responded January 23, 2021
Grand Hyatt Hong Kong
9.7
Exceptional
Susie from Indonesia
Couple
Stayed 4 nights in September 2012

Good quality services”

Good facilities, high quality hotel rooms, delicious morning breakfast, and a very wonderful view of Hongkong

Well basically the Grand Hyatt Hongkong is a very luxurious, high class yet a very comfortable place to stay for a good relaxing vacation the best part is the hotel rooms, customer services, the wonderful views of Hongkong are of excellent if not a very very good quality. And also they had one of the most delicious breakfast provided that I had ever tasted. My personal opinion is it is a very good place to stay eventhough the place is very fancy you can feel yourself at home when relaxing at your own hotel room.

Reviewed September 29, 2012

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10.0
Exceptional
Elizabeth from Hong Kong SAR, China
Couple
2 Twin Beds
Stayed 1 night in July 2020

Perfect Girlie Staycation -Brunch & Pool days ”

Pros: Facilities in room, Nespresso coffee machine, large bathtub, super clean & excellent pillow menu. Best pool in Hong Kong for a pool day staycation & great cocktails from the bar. Seafood, Steak & Spritz brunch was wonderful - great DJ and very attentive staff Wonderful breakfast with a wide variety of meal choices. Cons: Fitness center and spa closed (due to COVID 19)! Pool now closed (due to COVID 19) Restaurants closed from 6pm - it would be great if the restaurants were able to offer a takeaway service, where you could order and pay on an app & have the meal bought to your room.

Reviewed July 23, 2020

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Dear Elizabeth, Thank you for taking the time to write a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and were pleased with our facilities. We are also very appreciative of your special highlights on the brunch at our outdoor Grill restaurant, sumptuous breakfast menu and service extended by the team. Your gracious comment about takeaway service at restaurants is received with sincere appreciation. We look forward to welcoming you back in the not so distant future. Best regards, Rike Erdbrink Hotel Manager

Responded September 24, 2020
Grand Hyatt Hong Kong
8.8
Excellent
Yashna from Hong Kong SAR, China
Group
2 Twin Beds
Stayed 1 night in October 2020

Staycation at the Hyatt”

We visited Grand Hyatt over a long weekend, and were very happy with the service and the amount of care they took with hygiene and wearing masks around the hotel due to Covid. We asked for quite a lot of things from housekeeping throughout our stay (a number of towels, cutlery, water bottles, pillows etc.) and they were very accommodating. Even with special requests we had regarding breakfast, they were happy to help us out, and the breakfast spread was impressive - including a number of vegetarian options! Rooms were clean and nicely setup. Since it was a public holiday the pool was very very crowded, but this is unavoidable. Regardless the pool bar and pool itself was a lovely atmosphere.

Reviewed October 03, 2020

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Dear Yashna, Thank you for sparing your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and are also very appreciative of your recognition on the works and efforts put in by the team. Thank you for your compliments and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager

Responded October 29, 2020
Grand Hyatt Hong Kong
9.3
Exceptional
WEIHSUAN from Taiwan
Couple
Stayed 3 nights in August 2013

A great hotel ”

excellent room service, lots of dining options inside and around the hotel, great harbour view

I would recommend this hotel to anyone going on a vacation in Hong Kong. The price might be higher than other hotels but it's totally worth it! The pool is big (for hotels in HK) and the harbour view is amazing. We especially loved the room service. The quality and portion of the food is very satisfying.

Reviewed September 05, 2013

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8.0
Excellent
Jiang
Business traveler
Stayed 1 night in February 2012

consistently reliable”

reliable

back to grant hyatt just after 5 day trip back in the UK. it is always on the top list of where to stay in Hong Kong. ten minutes cab to central, five minutes to admiralty, talking distance to offices in wanchai. no complaint.

Reviewed March 05, 2012

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8.4
Excellent
Matthew from Hong Kong SAR, China
Couple
1 King Bed
Stayed 2 nights in July 2020

Staycation”

Stay was fantastic. Hotel was fantastic as were the staff. Only issue was the Hyatt owned pool was shared out with the Renaissance hotel guests. When the hotel's have a high occupancy, the pool is overly busy. There is a waiting list to get a sun lounger and there is no priority given to the Grand Hyatt guests. Perhaps every 2:1 guest in favour of the Grand Hyatt guests? The issue is further exacerbated with guests getting a lounger to only leave and come back a couple hours later. Would definitely stay there again.

Reviewed July 15, 2020

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Dear Matthew, Thank you for spending your time to share an experience of your stay at Grand Hyatt Hong Kong. It is a delight to hear that you had a wonderful stay and the service you received from the team has also been impressive. We have also taken note of your feedback regarding arrangement of our sun loungers in the pool area. Please accept our sincere apologies for failing to meet your expectation in this aspect. Your feedback is extremely important to us as it is only through concerned individuals like yourself that we are able to monitor and refine our service with an aim to enhance our guest experience. Thank you for expressing your thoughts and we look forward to the privilege of welcoming you again in the not so distant future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong

Responded July 15, 2020
Grand Hyatt Hong Kong
8.3
Excellent
Michael from Germany
Couple
Stayed 3 nights in July 2012

Great location but getting old (or classic?)”

Location, service

We stayed in the Grand Hyatt for a longer weekend. The service was very good, smooth check-in, very helpful concierge, and just friendly staff. We got fantastic help to get us tickets for the harbor cruise during the evening light show on an old Chinese junk. Location of the hotel is great, easy access to buses, MRT and Star Ferry. Being in Central, bars and restaurants (SOHO) are anyway just a short cab ride away. Otherwise, the place is getting a bit old and will need a make-over in a few years. Maybe time to try some of the new, shiny places in HK... One tip: When getting a harbor view room, get some facing Kowloon. The corner one's are not worth the additional money.

Reviewed July 16, 2012

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9.3
Exceptional
Daniel from Malaysia
Business traveler
Stayed 3 nights in June 2013

Superb Hospitality, Excellence in Service.”

Service, Service and Service!

To sum it all up: Simply very good. The people of Grand Hyatt, from the Reception, Room Servicer, Cleaners, Waiters, etc: they all delivered the Grand Hyatt Service.

Reviewed June 30, 2013

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9.3
Exceptional
LaiCheng from Malaysia
Group
Stayed 4 nights in March 2009

Grand Hyatt review”

Very convenient, well kept, clean, great service
Rather expensive overall

Eventhough I found it expensive ,it did serve my purpose as I wanted a hotel next to the Convention Centre since I was attending The Annual Hong Kong Jewellery Fair. The service at check-in was fast and efficient. The rooms were spacious and clean and room service had a fair variety of good food to offer. Taxi was convenient and everyone knew where the Hotel was.

Reviewed April 24, 2009

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9.0
Exceptional
Bernadus from Indonesia
Business traveler
Stayed 1 night in April 2014

Just Next door to Hongkong Convention Center”

Location, Hyatt Chain, Breakfast

Very Good, staff attentive, room very clean and meet five star international hotel, breakfast was complete, from chinese to western to japanese. Location very good, just next door to Hongkong Convention Center and just walking distance, through skywalk to MTR, just few station from Hong Kong Airport Express City Check in.

Reviewed May 26, 2014

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8.7
Excellent
Yu from United States
Solo traveler
Stayed 2 nights in February 2013

Beautiful classy hotel with top notch service”

Beautiful views, nice garden, great interior design

The hotel was very well maintained and clean. It was modern and comfortable, the way Grand Hyatt should be. My only real complaint is the room is just too small for the price I pay. Other than that, it was great.

Reviewed February 18, 2013

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