"I was so thankful because of their staff's effort."
Location rating score
480 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||1.5 Km|
|Nearest airport||Hong Kong International Airport (HKG) - Hong Kong|
|Distance to airport||26.3 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
A stay at Grand Hyatt Hong Kong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Hong Kong has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.
Grand Hyatt Hong Kong does permit smoking in some areas and is not 100% smoke-free.
"Alll satisfactory especially the location."
August 1, 2019
"I had well sleep and pleasant stay here."
October 3, 2019
"We enjoyed much to stay Grand Hyatt HK."
June 26, 2017
Situated in the Wanchai district, Grand Hyatt Hong Kong offers breathtaking views of the famous Victoria Harbour. The great location allows easy access to main attractions. It only takes a five-minute drive from Central and Causeway Bay and is a short distance to Hong Kong Convention and Exhibition Center. The hotel meeting and conference rooms are equipped with modern meeting solutions technology ideal for conference services and event venues. Relax and unwind after a long day at the tranquil Plateau Spa or lay back and be surrounded by the relaxing atmosphere of your room. The high standard of service and facilities make this hotel standout. If you’re looking for attentive services in a great location, Grand Hyatt Hong Kong is the right place for you.
"Great service, awesome view and nice staff"
September 4, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Grand Hyatt Hong Kong
Tsim Sha Tsui
Show reviews that mention
i was stayed 3 night at grand hyatt hotel - wanchai - hong kong and it is located wonderfull place. the hotel facilities and the rooms are perfect and service is great, i want to thank you hyatt group for all.
Excellent service and spacious rooms”
This was a last minute booking as we had changes to our flights and we did not have too many choices. The hotel is a little pricey for an old hotel but it is well maintained and has many F&B options. Upon check-in, the receptionist had received our request for a baby cot in the room and this was done efficiently. We were also pleasantly surprised by the quality and new condition of the cot. The baby linen were beautiful and an added plus. The rooms are spacious for a Hong Kong hotel and there was lots of room to move around even after placing a baby cot. The toilets had gold taps and lots of mirrors, providing lots of amusement for our baby. The bed could have been better. It tended to sag a little in the middle but we were too tired at the end of every day to complain. We were greeted warmly every time we stepped in and out of the hotel and this made the experience wonderful. The MTR subway was quite a distance but after the second day, we figured out that using the overhead bridges was the best way to get there. It took about 15 minutes to walk to Wanchai station, given we had a baby with us. The sports facilities are wonderful. There are 2 pools and a huge playground. The gym looked very nice too, even though we didn't have a chance to step in there.
as always, hyatt hotel never disappoints me where ever i check in in the world. i love stay in this hotel during my rushing visit in hong kong. although i only stay one night and sometimes i have to stay a week, hyatt has made my home when i am out working and traveling. the food in the italian restaurant is great, and breakfast is the best of all i experience. the view overthe harbour makes you love hong kong immediately.
I would highly recommend the Grand Hyatt Hong Kong. The hotel is beautiful with spacious rooms, service is very warm and friendly and the location is central and convenient. Will return again.
Excellent Hotel with great service”
Stayed at the Grand Hyatt in Central Hong Kong for 4 nights, very nice location if you like shopping, sight seeing, dining, bars. Hotel service first class, rooms are spacious (for HK), however, this all comes at a relatively high price. Also, breakfast/dining/other services are quite expensive in the hotel, but there are many options in walking distance near by.
We stayed at the Grand Hyatt for 9 nights. In general, the staff were polite and responsive and the room was clean + comfortable. However, the experience as a whole was largely unremarkable. When we first checked in, the reception desk offered no warmth or welcome. I might understand if they were busy, but we were literally the only people checking in. From then on, there was nothing special to report about the experience – which is in contrast to the competition. While other 5 start hotels in HK are going out of their way to offer exceptional service by offering personalize services/thrown in value adds. We received nothing of the sort. So while The Grand Hyatt HK ticked all the basic boxes, it is not operating to the standard of its peers in our experience.
Dear Devin, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. We are glad to receive your compliments on the service provided by the team and on the cleanliness of our room. We truly appreciate you taking the time to share your feedback on how we could perfect ourselves as it is only through concerned individuals like yourself that we are able to monitor and improve our service. We regret that we failed to provide you with an overall favourable experience and would like to assure you that we will focus our best efforts to enhance our offers. Your feedback and patronage are of great value to us and we look forward to the opportunity of having you as our guest again in the nearest future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
Great rooms and pool, boring f&b and bad service”
Great rooms, very spacious and clean. In room amenities and technology are awesome. Hotel’s pool is the star but the restaurant next to it is a joke. Club sandwich, beef burger, shrimp linguine, pan fried fish, Caesar Salad are on the menu. Its very good if we were still at 90’s!!! Its 2020 Grand Hyatt Hong Kong!!! Is it all you can do??? Service at both pool restaurant and breakfast is super weak. Doesnt match with 5 star standards!!! Because of the disappointment at both pool restaurant and breakfast we didnt even dare to try other restaurants the hotel. You can walk for 10 mins to Wan Chai and try loaddss of amazing restaurants. Overall our stay was a big so so...
Dear Teoman, Thank you for sparing your precious time to share your compliments on our in-room technology, amenities, cleanliness and outdoor pool facilities. We have also noted your disappointment regarding the poor service and limited menu options at the Grill restaurant. Please accept our sincere apologies for failing to meet your expectation on this occasion. Your feedback is very important to us as it helps us in shaping our services and facilities through understanding guest needs. Thank you for staying with us and we hope you will continue to give us your valuable support. Best regards, Rike Erdbrink Hotel Manager
A very nice hotel”
Stayed at the Grand Hyatt for a birthday celebration and it was a pleasant, memorable experience. We were given a room with an impressive view of the cityscape and harbour. Everything was clean and orderly as you expect for a 5-star hotel. The room service food we ordered was nicely prepared and in generous portions. The hotel also provided us with a nice birthday treat. Breakfast included a nice variety of foods and we were quite satisfied with the overall quality. Throughout our stay the staff were very polite and helpful. Thank you to all of the staff and a big thanks to Scott Chui for taking very good care of us!
Dear Moe, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong and we are most delighted to receive your compliments on the cleanliness of our room, scrumptious breakfast spread and warm hospitality provided by the team, in particular the care and attention shown by Scott. It would be our pleasure to have you as our guest again very soon. Best regards, Rike Erdbrink Hotel Manager
A fantastic Christmas Staycation ”
My family and I booked into the Grand Hyatt to celebrate Christmas! It was amazing! The staff were friendly, helpful and really went out of their way to make our stay memorable. The rooms were warm, spacious and homely and really clean. The breakfast buffet was scrumptious, with lots of food to choose from. We are already planning our next stay for next year at the Grand Hyatt to celebrate my father in law's birthday!
Dear Morne, Thank you for choosing to celebrate Christmas at Grand Hyatt Hong Kong. We are most delighted to know that both your stay and dining experience was a pleasant one, and the warm hospitality extended by the team has enhanced your experience. We are eagerly looking forward to your next stay. Best regards, Rike Erdbrink Hotel Manager
Good quality services”
Well basically the Grand Hyatt Hongkong is a very luxurious, high class yet a very comfortable place to stay for a good relaxing vacation the best part is the hotel rooms, customer services, the wonderful views of Hongkong are of excellent if not a very very good quality. And also they had one of the most delicious breakfast provided that I had ever tasted. My personal opinion is it is a very good place to stay eventhough the place is very fancy you can feel yourself at home when relaxing at your own hotel room.
Perfect Girlie Staycation -Brunch & Pool days ”
Pros: Facilities in room, Nespresso coffee machine, large bathtub, super clean & excellent pillow menu. Best pool in Hong Kong for a pool day staycation & great cocktails from the bar. Seafood, Steak & Spritz brunch was wonderful - great DJ and very attentive staff Wonderful breakfast with a wide variety of meal choices. Cons: Fitness center and spa closed (due to COVID 19)! Pool now closed (due to COVID 19) Restaurants closed from 6pm - it would be great if the restaurants were able to offer a takeaway service, where you could order and pay on an app & have the meal bought to your room.
Dear Elizabeth, Thank you for taking the time to write a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and were pleased with our facilities. We are also very appreciative of your special highlights on the brunch at our outdoor Grill restaurant, sumptuous breakfast menu and service extended by the team. Your gracious comment about takeaway service at restaurants is received with sincere appreciation. We look forward to welcoming you back in the not so distant future. Best regards, Rike Erdbrink Hotel Manager
Staycation at the Hyatt”
We visited Grand Hyatt over a long weekend, and were very happy with the service and the amount of care they took with hygiene and wearing masks around the hotel due to Covid. We asked for quite a lot of things from housekeeping throughout our stay (a number of towels, cutlery, water bottles, pillows etc.) and they were very accommodating. Even with special requests we had regarding breakfast, they were happy to help us out, and the breakfast spread was impressive - including a number of vegetarian options! Rooms were clean and nicely setup. Since it was a public holiday the pool was very very crowded, but this is unavoidable. Regardless the pool bar and pool itself was a lovely atmosphere.
Dear Yashna, Thank you for sparing your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are most delighted to know that you had an overall enjoyable stay and are also very appreciative of your recognition on the works and efforts put in by the team. Thank you for your compliments and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager
A great hotel ”
I would recommend this hotel to anyone going on a vacation in Hong Kong. The price might be higher than other hotels but it's totally worth it! The pool is big (for hotels in HK) and the harbour view is amazing. We especially loved the room service. The quality and portion of the food is very satisfying.
back to grant hyatt just after 5 day trip back in the UK. it is always on the top list of where to stay in Hong Kong. ten minutes cab to central, five minutes to admiralty, talking distance to offices in wanchai. no complaint.
Stay was fantastic. Hotel was fantastic as were the staff. Only issue was the Hyatt owned pool was shared out with the Renaissance hotel guests. When the hotel's have a high occupancy, the pool is overly busy. There is a waiting list to get a sun lounger and there is no priority given to the Grand Hyatt guests. Perhaps every 2:1 guest in favour of the Grand Hyatt guests? The issue is further exacerbated with guests getting a lounger to only leave and come back a couple hours later. Would definitely stay there again.
Dear Matthew, Thank you for spending your time to share an experience of your stay at Grand Hyatt Hong Kong. It is a delight to hear that you had a wonderful stay and the service you received from the team has also been impressive. We have also taken note of your feedback regarding arrangement of our sun loungers in the pool area. Please accept our sincere apologies for failing to meet your expectation in this aspect. Your feedback is extremely important to us as it is only through concerned individuals like yourself that we are able to monitor and refine our service with an aim to enhance our guest experience. Thank you for expressing your thoughts and we look forward to the privilege of welcoming you again in the not so distant future. Best regards, Rike Erdbrink Hotel Manager Grand Hyatt Hong Kong
Great location but getting old (or classic?)”
We stayed in the Grand Hyatt for a longer weekend. The service was very good, smooth check-in, very helpful concierge, and just friendly staff. We got fantastic help to get us tickets for the harbor cruise during the evening light show on an old Chinese junk. Location of the hotel is great, easy access to buses, MRT and Star Ferry. Being in Central, bars and restaurants (SOHO) are anyway just a short cab ride away. Otherwise, the place is getting a bit old and will need a make-over in a few years. Maybe time to try some of the new, shiny places in HK... One tip: When getting a harbor view room, get some facing Kowloon. The corner one's are not worth the additional money.
Superb Hospitality, Excellence in Service.”
To sum it all up: Simply very good. The people of Grand Hyatt, from the Reception, Room Servicer, Cleaners, Waiters, etc: they all delivered the Grand Hyatt Service.
Grand Hyatt review”
Eventhough I found it expensive ,it did serve my purpose as I wanted a hotel next to the Convention Centre since I was attending The Annual Hong Kong Jewellery Fair. The service at check-in was fast and efficient. The rooms were spacious and clean and room service had a fair variety of good food to offer. Taxi was convenient and everyone knew where the Hotel was.
Just Next door to Hongkong Convention Center”
Very Good, staff attentive, room very clean and meet five star international hotel, breakfast was complete, from chinese to western to japanese. Location very good, just next door to Hongkong Convention Center and just walking distance, through skywalk to MTR, just few station from Hong Kong Airport Express City Check in.
Beautiful classy hotel with top notch service”
The hotel was very well maintained and clean. It was modern and comfortable, the way Grand Hyatt should be. My only real complaint is the room is just too small for the price I pay. Other than that, it was great.