Grand Hyatt Hong Kong

On business trip and chose this hotel for its proximity to the exhibition center. Kudos to housekeeping staff for accommodating our requests and cleaning the rooms to the highest standards. Rooms are perfectly comfortable and quite soundproof despite the fact there were alot of guests during exhibition period. Quite a walk to and from the MTR station but would recommend if you are in HK for the trade shows.

Excellent top end hotel definitely recommend for luxury accommodation and faultless service. Best room service menu ever encountered. Staff were very professional and courteous. Check in and check out was prompt and very polite. Pricing is typical of high end accommodation but delivered on every front and will definitely make this a priority choice in future visits to HK.

Third time at this hotel. Spacious rooms, welcoming and large pool, lots of staff, perfect proxomity to convention centre. Only bad point is breakfast. Is too production line in nature. Often long queues to get in, long waits for coffee, hard to get staff attention Food is good but process is slow and lacking personability

This hotel is located in business area, so it is a bit far from Hongkong attractions. I arrived at the hotel about 3pm.,but room was not available. Staff gave us a reason that the previous guest was still in the room. At the beginning they offer us an upgraded room, but we rejected because a view of bedroom is not a panorama view. Finally, we had to wait until 6pm.. However I was so thankful because of their staff's effort. They offered us a limousine car sending us to airport and we was able to check out whenever we want. The view of room was nice. Food and service was good and will return again.

The hotel is modern and new. Situated right next to the Convention Centre and an MTR station, it's quite convenient. You can walk to Wan Chai without any trouble as the walk way to Wan Chai station is all covered. However, if you plan to go out to the Wan chai area for late night activities, you can't get through the Convention Centre to head back to hotel as the entrance is úsually closed. You have to take an alternative route instead.

Great harbour view room Staff were all very helpfull and friendly

Top class business hotel. Also great for family given the size and scope of the pool. Facilities and services of the top quality expected from a G Hyatt. My luggage was lost by the airline - delayed by 24 hours. Hotel was able to supply brush, deodorant and other "emergency items". Super close to the exhibition centre. Two annoyances. There is a lot of construction out the front, making the front of the hotel ugly and mildly annoying. Second there is a very manual process to check if you have paid for breakfast before being seated. Means an annoying wait - which is especially a pain for a business traveller in a hurry. They could solve this by confirming room numbers after seating the customer or more staff in the morning peak.

I love this hotel... very honest staff. We accidentally left my husbands iphone6s and thru the help of the manager and his staff, they made it possible to guve it to us even if we are already at the airport. Kudos to all of the staff...

Perfect - I got upgraded to a seaview room as it's for my hubby's birthday celebration and the staff were very helpful. The buffet breakfast was great. Hotel condition was great. Highly recommended to anyone who wants a happy hotel stay.

We had a wonderful time at this hotel. We had booked a mountain view room because it is less expensive, but the staff upgraded us to a harbour view room for free. Everyone were so helpful and friendly, and the rooms were fantastic. We loved this hotel!

Very good newly renovated layout. Love the coffee machine with speciality brew - that's a nice touch. Love the dining/work table rather than the conventional studytable. The only thing (and very small minor one) is I'm not keen in letting the cleaner into my room as they tend to rearrange back the things in the room and I had to arrange back to the way I prefer. Also the showerhead, they will readjust it back higher. I'm not exactly tall.

The reason why I stayed there this time is because of the trade show at The Convention Centre.That in itself is the main reason because of the fact that it's just next door to it. The staff were very courteous and helpful was a plus. They did warn us of the renovation going on which starts at 10 in the morning but it was very fortunate that the sound, even then, was quite minimal. The room we had was newly renovated and very well configured, I must say. The size of it was very comfortable and cleanliness was impeccable. I love the fact that the toilet was tucked into it's own space with a door to separate itself from the sink and shower area. Not many hotels think of such details. The lighting was good in the room too as some hotels tend to be too dark and not having enough lights. The food outlets had very good selections and the concierge were very helpful. However, on one of our taxi trips, we asked if there was a shorter queue for hotel guests and were pointed to one. Perhaps it would be better if the staff were trained to ASK each and every one waiting at the taxi queue if they were guests at the hotel or not first before directing them to the correct queue, because when we got the taxi first , one guest complained why we got the taxi first instead of him and he gave us a hostile stare and the concierge did not even explain to him the reason. I had to show him the hotel key card to make him understand but he looked furious still. But apart from that unpleasant experience with that particular guest, we had a very comfortable stay .

Stayed here for 2 nights during a business trip. Would love to stay again. Great location with great view. A very healthy breakfast menu with freshly squeezed juices, fresh fruits and a lot more. Rooms were spacious with very nice bathroom. Strongly recommended.

We stayed in the Grand Hyatt for a longer weekend. The service was very good, smooth check-in, very helpful concierge, and just friendly staff. We got fantastic help to get us tickets for the harbor cruise during the evening light show on an old Chinese junk. Location of the hotel is great, easy access to buses, MRT and Star Ferry. Being in Central, bars and restaurants (SOHO) are anyway just a short cab ride away. Otherwise, the place is getting a bit old and will need a make-over in a few years. Maybe time to try some of the new, shiny places in HK... One tip: When getting a harbor view room, get some facing Kowloon. The corner one's are not worth the additional money.

back to grant hyatt just after 5 day trip back in the UK. it is always on the top list of where to stay in Hong Kong. ten minutes cab to central, five minutes to admiralty, talking distance to offices in wanchai. no complaint.

The location just beside the convention centre, just jump to the convention centre. The ferry harbour is just beside the hotel, you can go to the kowloon just in a minute. Very good facilities and the service is very nice. Everything is perfect.

Eventhough I found it expensive ,it did serve my purpose as I wanted a hotel next to the Convention Centre since I was attending The Annual Hong Kong Jewellery Fair. The service at check-in was fast and efficient. The rooms were spacious and clean and room service had a fair variety of good food to offer. Taxi was convenient and everyone knew where the Hotel was.

Warm, friendly staff; we were taken cared of even inside the airport before check-in ( we had limousine service from hotel to airport)

Location is a bit far to stations compare to other hotel we've stayed in HK, however the staff are very courteous & great and their service are excellence. I get more information in this hotel in English compared to other hotel staff that gave me direction and advise. I've asked kids toiletries and staff brought them within a few minutes. Our Air-Con was't working properly (it wasn't anything seriously wrong, just a bit warm for us) within 5-7 minutes of phone call a technician came and fix it up and hotel manager apologies first thing in the morning with a box of chocolate.

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