Excellent 8.6
Based on 190 reviews

Recent customer comments

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Excellent



based on 190 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for money 7.8
  • Food/Dining 8.4
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Wing from Hong Kong
Couples
Club Harbour View
Stayed 1 night in December 2014
Nice service level at the Club Floor
View looking over Victoria Harbour, staff friendliness at Club Floor, and food/dining
Reviewed February 15, 2015

SIEW from Malaysia
Business travelers
Deluxe Harbour View
Stayed 7 nights in January 2015
Brilliant hotel
newly renovated room, location and view
Very good newly renovated layout. Love the coffee machine with speciality brew - that's a nice touch. Love the dining/work table rather than the conventional studytable. The only thing (and very small minor one) is I'm not keen in letting the cleaner into my room as they tend to rearrange back the things in the room and I had to arrange back to the way I prefer. Also the showerhead, they will readjust it back higher. I'm not exactly tall.
Reviewed January 30, 2015

jeffrey from Australia
Business travelers
Deluxe Harbour View
Stayed 3 nights in January 2015
excellent
gym, service, location
great
Reviewed January 19, 2015

Bernard from United Kingdom
Solo travelers
Grand Deluxe
Stayed 1 night in November 2014
A Quality Hotel
Rooms / Service and location
Excellent Hotel. Very considerate in accommodating clients with late night flights. Location and nearness to metro a plus . Good service all round from arrival to departure !
Reviewed November 12, 2014

YIU from Hong Kong
Business travelers
Grand Deluxe
Stayed 3 nights in March 2014
top class hotel
top class hotel with good service
Top class hotel with good service.
Reviewed November 06, 2014

Vasin from Thailand
Couples
Grand Deluxe
Stayed 2 nights in October 2014
Great hotel - shame about the protest
View, Room, Food
could have been better without the protest
Reviewed November 06, 2014

Vasin from Thailand
Solo travelers
Deluxe Harbour View
Stayed 2 nights in October 2014
amazing room but affected by the protest
Room, Service, View
was a pleasant stay
Reviewed November 06, 2014

朝勇 from China
Families with young children
Grand Deluxe
Stayed 1 night in September 2014
Grand Hyatt Hong Kong
-
Ok
Reviewed October 23, 2014

Sharon from United Kingdom
Business travelers
Grand Deluxe
Stayed 2 nights in September 2014
Nice hotel with friendly staff and good factilitie
Helpfulness of staff, cleanliness of rooms etc and facilities
Very good.
Reviewed September 29, 2014

LaiCheng from Malaysia
Business travelers
Stayed 3 nights in September 2014
Grand Hyatt
Location, Cleanliness and room
The reason why I stayed there this time is because of the trade show at The Convention Centre.That in itself is the main reason because of the fact that it's just next door to it. The staff were very courteous and helpful was a plus. They did warn us of the renovation going on which starts at 10 in the morning but it was very fortunate that the sound, even then, was quite minimal. The room we had was newly renovated and very well configured, I must say. The size of it was very comfortable and cleanliness was impeccable. I love the fact that the toilet was tucked into it's own space with a door to separate itself from the sink and shower area. Not many hotels think of such details. The lighting was good in the room too as some hotels tend to be too dark and not having enough lights. The food outlets had very good selections and the concierge were very helpful. However, on one of our taxi trips, we asked if there was a shorter queue for hotel guests and were pointed to one. Perhaps it would be better if the staff were trained to ASK each and every one waiting at the taxi queue if they were guests at the hotel or not first before directing them to the correct queue, because when we got the taxi first , one guest complained why we got the taxi first instead of him and he gave us a hostile stare and the concierge did not even explain to him the reason. I had to show him the hotel key card to make him understand but he looked furious still. But apart from that unpleasant experience with that particular guest, we had a very comfortable stay .
Reviewed September 24, 2014


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