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Grand Hyatt Jakarta
Grand Hyatt Jakarta
Grand Hyatt Jakarta
Grand Hyatt Jakarta
Grand Hyatt Jakarta
Grand Hyatt Jakarta
Grand Hyatt Jakarta

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8.9

Excellent

800 reviews

800 reviews

Housekeeping9
Shops8
Swimming Pool7
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Plaza Indonesia

50 m

Selamat Datang Monument

190 m

Grand Indonesia Mall

190 m

Mini Space Shuttle Park

200 m

Galeri Indonesia Kaya

240 m

Popular landmarks
National Museum

1.9 km

Gambir Train Station Building

2.2 km

National Monument (MONAS)

2.2 km

Jakarta Cathedral

3.0 km

Museum Bank Indonesia

6.4 km

Closest landmarks
Embassy of United Kingdom

260 m

Embassy of Royal Belgian

280 m

Mars Mens Health

290 m

Embassy of the Kingdom of Belgium

320 m

Embassy of Japan

370 m

Newly renovated

Grand Hyatt Jakarta

Jalan M H Thamrin Kav. 28-30, Thamrin, Jakarta, Indonesia, 10350 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Thamrin, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Jakarta

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Luggage storage

Cash withdrawal

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.3
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.7 km

Rooms available at Grand Hyatt Jakarta

Excellent
Room comfort & quality

9

Grand Suite Bundaran View
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Capital Suite Bundaran View
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Family with Bundaran View Deluxe
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Capital Suite
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed with Club Access Deluxe
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed with Club Access And Bundaran View Deluxe
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Deluxe
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Jakarta?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Jakarta?

Grand Hyatt Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 460000 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Jakarta has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Grand Hyatt Jakarta?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hyatt Jakarta.

What are my dining options at Grand Hyatt Jakarta?

Grand Hyatt Jakarta features 6 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Hyatt Jakarta?

Your special occasion or event can be hosted at one of the 4 versatile venues.

Can business events be hosted at Grand Hyatt Jakarta?

The 6 venues can accommodate you and your guests.

What is the smoking policy at Grand Hyatt Jakarta?

Grand Hyatt Jakarta does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Jakarta?

The closest train, metro, or bus station is Bundaran HI, 230 m away from Grand Hyatt Jakarta.

What restaurants are nearby Grand Hyatt Jakarta?

Grand Hyatt Jakarta’s neighborhood is Thamrin which includes popular restaurants such as Burgundy, Taste Paradise and Pinky Hokkaido Snow Ice.

What popular shopping places are close to Grand Hyatt Jakarta?

Located in the Thamrin area, Grand Hyatt Jakarta is close to great shopping choices like Grand Indonesia Mall, Sarinah Thamrin Plaza and Thamrin City Trade Mall.

What are popular attractions near Grand Hyatt Jakarta?

Grand Hyatt Jakarta’s location in the Thamrin neighborhood makes it close to famous attractions including Selamat Datang Monument, Mini Space Shuttle Park and Galeri Indonesia Kaya.

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Explore the neighborhood

What people love about Grand Hyatt Jakarta

  • 9.6

    Exceptional

    "The food was nice."

    Wilson

    |

    April 15, 2022

  • 10

    Exceptional
    Location

    "Awesome location, next to two of the best malls in Jakarta."

    BONMEDO

    |

    February 16, 2022

  • 10

    Exceptional

    "We even choose this hotel for quarantine since we know the food is fantastic!"

    Melya

    |

    January 21, 2022

Overall rating:

8.9

Excellent
800 reviews
Cleanliness
9.1
Facilities
9.0
Location
9.4
Read all reviews >
What travelers say they love:
Great view of bundaran HI n spacious family room
herry from Indonesia
Family with young children
More about Grand Hyatt Jakarta

More about Grand Hyatt Jakarta

Grand Hyatt Jakarta

You'll love the exceptional convenience during your stay at Grand Hyatt Jakarta, located right in the heart of the city center, with an easy access to everything in Jakarta.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Grand Hyatt Jakarta. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Jakarta can be assisted with the taxi services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Hyatt Jakarta. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Rooms at Grand Hyatt Jakarta are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Grand Hyatt Jakarta offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Grand Hyatt Jakarta, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Grand Hyatt Jakarta which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Grand Hyatt Jakarta has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Grand Hyatt Jakarta ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court and squash court. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside the hotel and explore Jakarta. Your journey through Jakarta can be completed with a short shopping stop at Grand Indonesia Mall located 190 m away.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Food & Dining

28 mentions

Swimming Pool

16 mentions

Housekeeping

15 mentions

Breakfast

11 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Squash court
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Accessible by elevator
  • Adapter
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Dressing room
  • Free tea
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • iPod docking station
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Mirror
  • Phone
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Gluten-free
  • Buffet
Restaurants on site

Grand Cafe

  • Cuisine: International
  • Menu: A-la-carte

Sumire

  • Cuisine: Japanese

C's Steak & Seafood Restaurant

  • Cuisine: International
  • Menu: Buffet
Location
Jalan M H Thamrin Kav. 28-30, Thamrin, Jakarta, Indonesia, 10350
Exceptional
Location

9.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    10.7 km
  • Soekarno-Hatta International Airport (CGK)
    20.0 km

Public transportation

  • Bundaran HI
    230 m
  • Dukuh Atas
    800 m

Hospital or clinic

  • Amin
    580 m

Shopping

  • Grand Indonesia Mall
    190 m

Convenience store

  • Indomaret
    450 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    190 m
  • National Museum
    1.9 km
  • Gambir Train Station Building
    2.2 km
  • National Monument (MONAS)
    2.2 km
  • Jakarta Cathedral
    3.0 km
  • Museum Bank Indonesia
    6.4 km
  • Jakarta Old Town
    6.8 km
  • Ancol Dreamland
    7.9 km
  • Istiqlal Mosque
    12.3 km
  • Beautiful Indonesia in Miniature Park
    17.0 km

Nearby landmarks

  • Plaza Indonesia
    50 m
  • Selamat Datang Monument
    190 m
  • Grand Indonesia Mall
    190 m
  • Mini Space Shuttle Park
    200 m
  • Bundaran HI
    230 m
  • Galeri Indonesia Kaya
    240 m
  • Alun Alun Indonesia
    250 m
  • Daily Foodhall
    260 m
  • Embassy of United Kingdom
    260 m
  • Grand Indonesia
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee460000 USD
  • Travel time to airport (minutes)45

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors26
  • Number of restaurants6
  • Number of rooms 424
  • Year property opened1991
  • Most recent renovation2020
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Grand Hyatt Jakarta from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities9.0
Location9.4
Room comfort and quality9.0
Service9.0
Value for money8.3
High score for Jakarta
Rating
9+ Exceptional (200)
8-9 Excellent (79)
7-8 Very Good (71)
6-7 Good (17)
<6 Below Expectation (15)
Time of the year
Mar - May (92)
Jun - Aug (104)
Sep - Nov (82)
Dec - Feb (104)
All guests (800)
All room types
All languages

Show reviews that mention 

Showing 382 verified guest comments
12345
10.0
Exceptional
Nikolai from Laos
Family with teens
1 King Bed "Non-Renovated"
Stayed 2 nights in January 2018

Enjoyed this stay in Jakarta, highly recommnded”

I visited Jakarta many times as a stopover on family trips in Indonesia, for the first time in the Grand Hyatt. It was a very pleasant stay, and changed my perspective on Jakarta for the better. Nice rooms, beautiful hotel, clean rooms with good facilities and fast internet, kept clean very well during our stay. Staff interactions were friendly and efficient. The Grand Hyatt awarded my online (Agoda) request for a connecting room which was highly appreciated, and the first hotel on this trip to Indonesia to do so. Intended to write this positive review during my stay; highly recommended hotel.

Reviewed January 05, 2018

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9.7
Exceptional
Henry from Singapore
Business traveler
Grand Suite
Stayed 1 night in December 2010

great business hotel”

hotel that enhance your standing and impression to important clients
traffic access to hotel

this is definitely one of the hotels that will give you a good standing and impression to your important clients as grand hyatt jakarta is recognised as the hotel to be seen in when meeting vip clients. rooms are well appointed and clean. facilities are excellent and the hotel is connected to major shopping malls, just next door. the only thing is that at times, traffic around this area can be horrendous, but than, it is jakarta.

Reviewed December 27, 2010

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9.7
Exceptional
Alexandro from Indonesia
Solo traveler
Grand Suite
Stayed 1 night in October 2015

Great as Always”

Location, Food and Staff

We have stayed in Grand Hyatt Jakarta for many times, we also dine in the restaurants in Grand Hyatt Jakarta regularly. Highly recommend The Grand Cafe, Sumire, C's and Fountain Lounge. The Food quality is outstanding also the Staff are very well trained. Always had an enjoyable stay in Grand Hyatt Jakarta.

Reviewed December 01, 2015

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10.0
Exceptional
Harman from Indonesia
Family with teens
Stayed 2 nights in July 2009

Grand Hyatt Jakarta is the best!”

cleanliness and facilities
the air conditioner in the room

i like the cleanliness of Grand Hyatt Hotel Jakarta. Since Grand Hyatt is close to Plaza Indonesia, me and my family could easily find any restaurants. Also, after the bomb in others hotel in Jakarta, grand Hyatt provided great security for us so that we completely enjoyed our stay there!

Reviewed July 24, 2009

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10.0
Exceptional
Clive from New Zealand
Business traveler
Grand Suite
Stayed 2 nights in January 2016

Exceptional service; great conference venue”

Full credit to the management of this hotel for the exceptional quality and training of staff. At every interaction in the hotel, staff were friendly, helpful and professional. It is very rare to get such excellent service - front desk to room cleaning. As a conference venue the Grand Hyatt is an excellent location. Catering and services were faultless. I don't usually write reviews but my experience at the Grand Hyatt was one of the best I have encountered.

Reviewed February 02, 2016

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8.7
Excellent
Chang from Malaysia
Business traveler
Stayed 1 night in August 2010

Great Grand Hyatt Stay”

Great Swimming Pool, Comfortable Room, Serve Apple in room
Reception at 1st floor, wifi at USD15 per-day

The Grand Hyatt Jakarta is a high class business hotel that provides the whole range of services. But you pay for those service. That said, the GHJ is a good value. I found the rooms to be fantastic. Very spacious. Very good in-room business facilities, esp. the high-speed Internet (around $16 for 24 hrs). The exercise facilities in Club Olympus are truly excellent. And the proximity of the hotel to Plaza Indonesia and other malls, makes this a convenient place to stay.

Reviewed August 16, 2010

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8.7
Excellent
Tim from United States
Business traveler
Stayed 4 nights in September 2009

Grand Hyatt Jakarta Still Grand”

Many pros - rooms fantastic, Club Olympus excellent, proximity to Plaza Indonesia and other malls, service very good. Security okay. Good value
It's a high class business hotel that provides the whole range of services. But you pay for those service.

The Grand Hyatt Jakarta is a high class business hotel that provides the whole range of services. But you pay for those service. That said, the GHJ is a good value. I found the rooms to be fantastic. Very spacious. Very good in-room business facilities, esp. the high-speed Internet (around $16 for 24 hrs). The exercise facilities in Club Olympus are truly excellent. And the proximity of the hotel to Plaza Indonesia and other malls, makes this a convenient place to stay.

Reviewed September 29, 2009

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10.0
Exceptional
Neil from Indonesia
Couple
Grand Suite
Stayed 2 nights in September 2011

Great hotel and location”

The room size and service

I would always stay there when in jakarta. Its next to so many malls for shopping. The bar in the hotel plays great music and has live band playing. The staff are so helpful when you need anything and the gym and spa are wonderful. The grand hyatt lives up to its name at his hotel. i would recommend this hotel to all my friends that travel to jakarta. I am looking forward to my next trip there which is very soon.

Reviewed September 23, 2011

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9.3
Exceptional
Lisa from Singapore
Couple
Grand Suite
Stayed 3 nights in May 2012

Grand Hotel and friendly service”

Hotel architecture is grand, especially the entrance. Also the room is big with king sized bed,desk,chair, arm chair , all spaciously laid out. Its connected to the big shopping mall, Plaza Indonesia which has many eating outlets and shopping was great! Its also opposite another big Kempinski shopping mall

Grand Hyatt surpassed our expectations of a 5 star hotel. The staff are polite and helpful.They had added service like the guest relations officer escorting you to the room when you first check in and to ensure you know all the amenities in the room. A lot of bottled water is provided complimentary and fruits too. My husband and I also had a massage at their health centre and it was good and reasonably priced (considering its at the Hyatt)

Reviewed May 23, 2012

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9.3
Exceptional
Dewi from Indonesia
Family with young children
Grand Suite
Stayed 2 nights in September 2015

Best hotel with Mall”

Mall connection, service, fast room service

Always love Grand Hyatt for its location and view of the fountain and landmarks, service were superb, most hotel didn't bother to make up the room before the guest check out, but grand hyatt nevertheless. They offers constant cleaning service. Good job. Buffet was mediocre and not very good for five star hotel. Too bad. Best of the best is the connected Mall!

Reviewed September 29, 2015

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9.2
Exceptional
Nur from Singapore
Family with young children
1 King Bed "Non-Renovated"
Stayed 3 nights in August 2018

Best location!”

Chose this hotel because of its close proximity to the shopping malls. Great choice! Requested for a room facing the Bundaran. View is awesome at night. Breakfast spread was not spectacular but the location is perfect for a shopping trip in Jakarta. Would definitely come back again. Thanks for the hospitality Hyatt Jakarta!

Reviewed September 18, 2018

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Dear Nur, Thank you for taking the time to write a review about your stay at Grand Hyatt Jakarta. We are pleased to read that you found our accommodation and location excellent. We have taken your feedback and have since expanded the breakfast menu selections. We would also like to take this chance to let you know that we have undergone a major renovation, which now introduces new rooms and suites. We look forward to welcoming you back again soon and having you enjoy our newly renovated facilities. Your sincerely, The Management of Grand Hyatt Jakarta

Responded August 13, 2021
Grand Hyatt Jakarta
8.4
Excellent
Gilbert from Indonesia
Family with young children
1 King Bed "Non-Renovated"
Stayed 2 nights in December 2020

Old five star hotel with perfect location”

The best thing about this hotel is its perfect location. Situated in central Jakarta with access to Plaza Indonesia (a high end mall in Jakarta). Unfortunately, at the time of our visit, swimming pool is being renovated. Breakfast service is good, however I did expect more from a grand hyatt hotel. The downside was the cleanliness of the room. I can smell dust from the carpet.

Reviewed December 28, 2020

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Dear Gilbert, Thank you for taking the time to write a review about your stay at Grand Hyatt Jakarta. Your encouraging remarks regarding the strategic location of the hotel are well appreciated. We deeply apologise that the room condition did not meet your expectations. We hope that you will give us another opportunity to serve you better and have you enjoy our newly renovated lagoon pool on the fifth floor, now equipped with salt-chlorination technology. We look forward to welcoming you soon. Warm regards, The Management of Grand Hyatt Jakarta

Responded July 08, 2021
Grand Hyatt Jakarta
10.0
Exceptional
Ian from United States
Solo traveler
Stayed 2 nights in June 2009

Riview of Grand Hyatt hotel downtown Jakarta”

The best Features of the Hotel was the easy access to the Shopping Mall from within the Hotel. In addition the Hotel was the cleanest and most updated Hotel I have been in here in Jakarta.
The only area of improvement is the Internet speed and Maybe WIFI for the whole building or all floors. Unless you stay on the really high Floors where they offer WIFI.

I stayed at the Hotel Friday and Saturday night to get to see the downtown Jakarta area and do some shopping. The Room looked out over the famous roundabout and many financial buildings. The Clean rooms and clean hotel throughout was a comforting experience. The Main Lobby offers a vaulted ceiling 3-4 stories high and waterfalls running through the stairs up to the 1st Floor. On this 1st floor you will find walking access right into the Plaza Indonesia where there is every store known to man. It was impressive. The Grand Cafe for Breakfast had many dishes to choose from and they make waffles or pancakes right there for you if you want a break from the Indonesian Cuisine. All in all it was a pleasant break from the area where I was before and was heading to.

Reviewed June 18, 2009

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9.0
Exceptional
Agus from Indonesia
Couple
Grand Suite
Stayed 1 night in December 2011

Great location, great room”

great location, top notch gym

Our stay at Grand Hyatt was amazing. The hotel is connected to Plaza Indonesia, making it really convenient to go shopping. The room was great. The decor was very modern. The gym was like a mix between gym and spa, which was amazing. The rate was a bit pricey but i think it was worth the price.

Reviewed February 06, 2012

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10.0
Exceptional
Nakrit from Thailand
Business traveler
Stayed 2 nights in May 2010

HYATT Jakarta”

Warm welcome since the reception.
Smell in the shower room.

Best hotel in Jakarta ever. I've been in every five stars hotel in Jakarta but I just found the best hotel after my first visit in Hyatt Hotel. Located in the middle of two big malls and easy access to everywhere I have to go. Will go back there again for every trip in Jakarta.

Reviewed May 17, 2010

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9.2
Exceptional
Joseph from Australia
Couple
2 Twin Beds "Non-Renovated"
Stayed 3 nights in January 2020

Chinese New Year weekend Jan 2020”

The Grand Hyatt's we have stayed at always exudes charm and splendor. This one was no different. The foyer was elegantly decorated for Chinese New Year and highly instagrammable! Rooms were super spacious (around 40sqm). The carpets are showing signs of age but everything was clean and worked fine. And a nice touch is the bowl of fresh fruit. Breakfast buffet was quite extensive with local delights included. The hotel is located next to 2 huge malls, Plaza Indonesia and Grand Indonesia. There also some local markets operating on weekends. No shortage of restaurants to cater for all budgets. St Theresa's is a delightful catholic church, 10 min walk. Both check-in/out was smooth, courteous and efficient. The staff are very polite and cheerful. Nothing is too much trouble. Burgundy bar has selected drinks at half-price during Happy Hour. Worth a visit. Very enjoyable stay. Tip: try the Soup Buntut - a local delicacy, oxtail soup. Delicious!

Reviewed February 02, 2020

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Dear Joseph, thank you for taking the time to write a review about your stay at Grand Hyatt Jakarta. We are happy to know that you thoroughly enjoyed your experience and the hotel's strategic location. We would like to let you know that we have renovated a number of floors and several facilities since your previous visit. We look forward to welcoming you back and having you enjoy the newly renovated rooms and features at Grand Hyatt Jakarta.

Responded August 02, 2021
Grand Hyatt Jakarta
8.0
Excellent
Jeremy from United States
Solo traveler
Grand Suite
Stayed 1 night in January 2016

Good but Not Great”

Location

I stayed at the Grand Hyatt for one night - I also stayed at the Mandarin Oriental and the Pullman on the same trip. I thought the hotel was nice, but of these three 5-star hotels, all located at the same intersection, the Hyatt was the most expensive and my least favorite. The room wasn't quite as nice as the Mandarin and the breakfast wasn't as good. The service wasn't as good as either the Mandarin or the Pullman. The room was larger than the Pullman's. The advantages of the Hyatt are that it's attached to an very upscale mall with tons of dining options, and the lobby is well laid out for business travelers.

Reviewed January 15, 2016

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9.0
Exceptional
Timoty from Singapore
Couple
Grand Suite
Stayed 2 nights in May 2011

Great location with big rooms and facilities”

Connected to a nice shopping mall, great restaurants and huge rooms

Live up to the Grand Hyatt name, good 5 star hotel. Very grand lobby with a nice lounge and live music performance at night. Location is good for business travelers. Tight security for those people who are concerned. A very nice shopping mall is connected to the hotel.

Reviewed May 26, 2011

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8.0
Excellent
Ronny from Indonesia
Couple
Grand Suite
Stayed 1 night in July 2011

Best Location on Jakarta”

Location in the central of Jakarta City

Next to this hotel is Plaza Indonesia which is one of the big mall in Jakarta for Upper class, very good swimming pool, and the sauna room with the whirlpool is very nice, the massage is quite cheap for hotel like grand hyatt, but the price is a little expensive.

Reviewed September 09, 2011

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10.0
Exceptional
Nakrit from Thailand
Business traveler
1 King Bed "Non-Renovated"
Stayed 1 night in July 2011

good location”

very nice hotel for overall. i would rate 10 out of 10 for this hotel since it combince all quality and high standard for all services. it's also easy access to the plaza indonesia and grand indonesia mall. you can find variety of food and shopping places in this area. i am sure many people find this hotel has a very good access to anywhere in jakarta.

Reviewed August 15, 2011

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