Old hotel, old design”

Quite cheap compared other hotels in the location but really old hotel. Bed is hard, design is old, the air in the room from the aircon also feels musty and stuffy. The only good thing I love is that it has a direct acess to Plz indonesia

Relaxing Hotel in the middle of Crowded City”

We were happy with the hotel. The staff are kind and helpful. 5th Floor is fabulous with all the greenish planted. Relaxing environment in the crowded city. Locatioan was exactly in the central of Jakarta, and since it was Idul Fitri holiday the trafic was slow so it was nice to walj around infront of the hotel.

Was there for a wedding ”

We were there for a wedding in Jakarta, the location was great and the hotel room was fantastic the staff were great and overall it was a great weekend. We came during the election weekend rally and the staff were very helpful with any information needed to get around the city.

Fantastic location, great value, amazing staff”

All the staff were extremely pleasant and very helpful whenever I had a question or request.

Good hotel”

The hotel located in the business area if Jakarta. Easy access to the Plaza Indonesia and Grand Indonesia shopping malls. Busy place. Spacious rooms. Nice restaurants. Free fast wifi. Good service and staff. But note recommended for leisure and vacation.

Great and convenient hotel for short trip”

Wondrously spacious rooms. Great steakhouse within the hotel (C’s). Staff were always attentive, friendly and polite. Mezzanine lounge a good place to wind down in the evenings, esp when the jazz trio is playing. Best of all, hotel is connected to Plaza Indonesia mall so its very convnient for shopping, coffee, reataurants and supermarket runs.

Nice”

overall ok, nice and comfortable

Fine”

Not bad

Best location”

Situated in city center and direct access to PI mall makes it extremely convenient to find anything needed

Almost Perfect!”

Very comfortable room. Great facilities. Particularly liked the Fitness Centre which comes with a Gym, Jacuzzi, Steam room, and massage area. Staff was friendly and helpful. Will definitely go back there, even if it costs a little more.

Enjoyed this stay in Jakarta, highly recommnded”

I visited Jakarta many times as a stopover on family trips in Indonesia, for the first time in the Grand Hyatt. It was a very pleasant stay, and changed my perspective on Jakarta for the better. Nice rooms, beautiful hotel, clean rooms with good facilities and fast internet, kept clean very well during our stay. Staff interactions were friendly and efficient. The Grand Hyatt awarded my online (Agoda) request for a connecting room which was highly appreciated, and the first hotel on this trip to Indonesia to do so. Intended to write this positive review during my stay; highly recommended hotel.

Best Hotel in Jakarta”

Best hotel / Best Location in Jakarta!! It's Close to the most exclusive mall - Plaza Indonesia. The Room / The Facilities (for all grown up, don't forget to check out the gym and the whirpool facility) Hands down the best in Jakarta. The restaurant are good, sumire has the best Japanese food and if you are bored, you can always chill at the non-smoking Fountain Lounge <3 The staffs are all nice and super helpful.

Memorable visit”

Travelled with a group of friends. The executive lounge was great, room was very clean and staff were polite. Front office staff were efficient. Can't really say it was value for money as it was pricey but I suppose that good things don't come cheap. Improvement in terms of more seats for guests at the lobby is probably needed.

Ramadhan stay”

It was a wonderful stay for us. Clean, comfortable & spacious room. As it was eve of Ramadhan, the mall (and everywhere else) closed early, so we were enjoying our time at the resort-themed pool. The pool, was beautiful and the water was really clean. It felt more like we were in Bali, instead of being at a mid city hotel. The gym was fully equipped too. Definitely recommended! Cons; TV was quite outdated, wouldn't detect the HDMI i tried plugging in (we brought some movies we wanted to watch).

Great as Always”

We have stayed in Grand Hyatt Jakarta for many times, we also dine in the restaurants in Grand Hyatt Jakarta regularly. Highly recommend The Grand Cafe, Sumire, C's and Fountain Lounge. The Food quality is outstanding also the Staff are very well trained. Always had an enjoyable stay in Grand Hyatt Jakarta.

Lovely Hotel Great Location”

excellent location in the center of jakarta with connecting upscale mall which is perfect for travelers from outside or within the country. varieties of restaurants also available in the hotel from the perfect chinese restaurant to the fabulous steak and seafood restaurant. the view from the hotel room can be considered as one the best in jakarta since it is located right in the heart of the city

Great hotel, great location”

The hotel is connected to plaza indonesia which means convenience for shopping and food. The mall also have a few restaurants that turn into a lounge after 9pm. The room itself is pretty spacious, big bathroom, WIR and even have ironing board which you dont often see in other 5star hotels. Location wise it's right in the middle of city center, close to the major business districts.

Two thumbs up”

Excellent hotel with friendly staff. Located in central town that allows you to easily shop. As security is not as tight as other hotels, so it feels less like checking into an airport once again. Fits the saying, you pay for what you get.

Grand Hotel and friendly service”

Grand Hyatt surpassed our expectations of a 5 star hotel. The staff are polite and helpful.They had added service like the guest relations officer escorting you to the room when you first check in and to ensure you know all the amenities in the room. A lot of bottled water is provided complimentary and fruits too. My husband and I also had a massage at their health centre and it was good and reasonably priced (considering its at the Hyatt)

Lovely hotel and service with a smile”

I will definately come back and stay there for the next trip , as staffs are very helping all the way , and very friendly , as i stayed in a double room , they even gave my son an extra bed for free. which is very kind of the hotel management. thank you vey much and appreciated very much.