Exceptional Service (special thanks to Ms Sherina)”

In the heart of the city overlooking the twin towers, the location is perfect with key areas within walking distance We did not have our room available and were waiting for 20 mins to check in only to know it would take another 2 hrs ! This could have gone awry especially with an Infant in hand. Ms Sherina (Asst. Manager) came to the rescue and provided us with a temp room to fresh up and to make up to the inconvenience upgraded us to a suite room, pampered us with lovely lunch and a dinner voucher which more than made up for the wait for the check-in. More than this, the apologetic outlook and concern for its guest really touched the cord Must try food at their restaurant called 38.

Good hotel, nice staffs and services ”

Room must be reserve for guest as we already paid..we wait till 6 PM to have our room, we are tired after a long travelling and need to rest We appreciated for the free drink and free breakfast ..but we still need rest after we arrived at hotel

Weekend gateway”

It was a wonderful weekend gateway to celebrate a birthday. We were given complimentary birthday cake. We had a lovely time. Staff was friendly and helpful. Great amenities. We felt welcome and at home. We will definitely come back again.

True 5 star hotel.”

It was my first time staying at Grand Hyatt with my family and it has become our favourite hotel in KL. Although our rooms were not ready on time when we arrived at Grand Hyatt, however, we could not complain much as everything else in this hotel is amazing. The room with spectacular view of the Twin Tower, wide choices of breakfast, the pool and the friendly and attentive staffs. They even gifted us with boxes of chocolate the next day . Overall, we've had the most amazing experience staying at Grand Hyatt. Will definitely stay here again in the future.

the hotel ，including stuff and services，can santisfy guests' needs fully. ”

location is close to the twin building，if you choose a twin-view room，nightscapes are wonderful，breakfasts are also good，you can try some local food meanwhile.attention，you have to transfer lifts at the lobby to go outside or go to your room，it seems safe.

Classy hotel”

A very classy hotel with beautiful rooms overlooking the Petronas towers. Great facilities such as the pool and gym. Make sure to go for breakfast at the 38 restaurant on the 38th floor. Even if you don't have it included I your package, the 100 RM price is well worth the amazing food on offer and the stunning 360° views of Kuala Lumpur.

Grand Hyatt and it’s huge Brand name”

GH KL has proven it’s class as one of the best 5* hotel in KL. The room is spacey, complete amenities and cleanliness is superb. Pick the room with twin tower views, you’ll never regret. The pool are very kids friendly and also awesome views, and with the all-day dining by the pool, it was absolutely fantastic. You’ll have the pool, the view, as well as your lunch or a mid-day coffee break, Awesome. Has some problem during our stay, regarding my wifes b’day surprise, disappointing tho, but somehow it was a miscom problem among the staff’s of GH. And as human, i tried (tried very hard) to understand. But the way they settle it on the next day, shows me the class of Grand Hyatt. Aniway, Thank You Grand Hyatt KL. We’ll stay in GH KL, if we visit KL in the future.

Superd location and facilities”

Close to shopping mall with sheltered connectivity.Great gym .However customer service is little slack as luggage misplaced in wrong room and giving an edible gift which expires in 1 day.Worse still do not check whether the gift is suitable as we are vegan.Show lack of sincerity and professionalism.

great staff”

Aside from the fact that the hotel is nice, cozy and accessible, the most that stands out during our stay are the staff. From the people in the ground service, saying hi and hello and assisting our luggages, to reception, to restaurants we dine in all are smiling and readily to help and offer assistance. We would love to stay again in future :) Thank you!

Amazing!”

One of the best hotels and hotel experiences iv had was at this hotel! Staff was super friendly and helpful for helping us get around Malaysia! Rooms are super clean just like the pictures with amazing views of the city! Morning breakfast buffet is delicious so is the evening dinner menu a la carte! Definitely recommend this hotel!

Amazing time in Hyatt”

From the moment I stepped into the hotel, the staff were attentive. They welcomed us and walked us up all the way to check-in counter. He (Mahadir, I think) stayed throughout with us and made sure he can answer any questions we have. The room.... WOW! huge, spacious and love the compartmentalisation. very organised room and top-notch room service. The breakfast spread is one not to miss too!

A luxury hotel with good location”

Grand Hyatt KL hotel is located in good location and has various shopping malls ( eg: pavilion, suria KLCC) within near distance . Also the hotel staff are quite polite, nice and helpful. Will come again if come to KL next time...

Disappointing ”

Well known hotel, high priced..but doesn't live up to a 5 star hotel, check-in was a breeze..room was dusty especially the sheets, during check out, returned my deposit in small denominations. While collecting my car at the vallet, I got into my car and only to be stopped by the staff stating i need to pay for the vallet, when it was already partially deducted from my deposit. Bad breakfast, nasi lemak not fully cooked, pancake was bad, I will rate MacDonald's pancake way wayyy higher. Matress not tht comfortable To summarize High price for a 3 star quality hotel

Brit Abroad”

Excellent hotel within walking distance of the Petronas Towers and monorail. Best Club Lounge I have ever used. Excellent staff who look after you from the minute your arrive to the minute you leave.

Best Hotel ”

So far, best hotel in KL. Period. The room is big and really spacious. Breakfast buffet spread was really really good. Definitely recommend to my friends. Quite a walking distance from Pavilion shopping district, but there’s a overhead bridge that links there straight. And it’s air conditioned. So no problem to walk around KL.

Excellent”

It was a pleasant 5 Days 4 Nights stay at Grand Hyatt Kuala Lumpur. It was a beautiful stay for me and my wife. The service was beyond expectations. The staffs were excellent and professional. They always cater to everyone's request and their response is really fast. Check In and Check Out was smooth. Facilities is very clean. Scenery is beautiful. Me and my wife will definitely come back to Grand Hyatt Kuala Lumpur again. Definitely will recommend my friends and families. Thankyou for the hospitality. It is really an enjoyable stay.

Fantastic ”

The service is super excellent. I reached KL 7.30 in the morning. We took the public transport which is the train and reaches Grand Hyatt approximately 8+ in the morning to check in which i did request ahead to check in at 10am but sometimes most hotels will tell u Subject to availability. But this one gets me right away. And so we manage to check in as early as right upon we reached. 👍🏻👍🏻👍🏻👍🏻

Exceptional”

It was a wonderful stay. We LOVE the pool! Breakfast was great! The only problem was when we came back from midnight movie, the route from carpark to the room was confusing. Thank god the staff was very helpful.

Awesome”

I had a good stay there that my partner & I decided to extend one more night. It was a birthday trip so I was given a complimentary breakfast through out my stay there. Everything was perfect beyond words. From the time we step in the door to the reception, everything was good. The service were so efficient and top notch. The room were clean and classy. We didnt want to get up from the comfiest bed ever. Location wise was pretty easy too. Accessible to almost all the main shopping centre. I would definately return for sure!

Best KL”

So pleasant. The room was thrilling with the roundabout going from bed to walk-in closet and separate shower and toilet. You have to go up to the top floor to check in and from there go to your hotel room, so my ears popped going up every time. Enjoyed room service 24 hours. Our breakfast wasn’t included in the price, but we could order an eggs/potatoes dish a la carte any time, and the coffee was so great with the steamed milk served. This place is so professional but not snooty. Well-maintaned and quality.