Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
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9.2

Exceptional
3.9% this month
/10
(6,411 reviews)See what guests said
Highly rated by guests – 92% would recommend
View151
Breakfast91
Housekeeping70
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
KLCC Park 360 m
Petronas Twin Towers 490 m
Pavilion Kuala Lumpur 520 m
Jalan Alor 790 m
Menara Kuala Lumpur 940 m
Central Market 2.1 km
Chinatown - Kuala Lumpur 2.1 km
Nearby landmarks
KLCC - Bukit Bintang Pedestrian Walkway 40 m
Parkson Kajang 100 m
Kuala Lumpur Convention Centre 100 m
Aquaria KLCC 120 m
Wisma UOA 2 Open Air Carpark 200 m
SevenAteNine 210 m
Top Room@Top Hat 280 m
Fuze Club Kuala Lumpur 300 m
Embassy of the Philippines 300 m
Pro Heal Dental 320 m
Free Wi-Fi

Grand Hyatt Kuala Lumpur Hotel

12 Jalan Pinang, KLCC, Kuala Lumpur, Malaysia, 50450 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to KLCC Park
Within 360 m of property

This property is in high demand!

13 travelers have booked today.

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 330 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.7
Distance to city center1 Km
Location rating9.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.9 km

Rooms available at Grand Hyatt Kuala Lumpur Hotel

Exceptional
Room comfort & quality
9.3
Grand Tower Suite
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Tower View Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Tower King Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Executive Suite
...
  • Room size: 152 m²/1636 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Diplomat Suite
...
  • Room size: 242 m²/2605 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Garden Suite with King Bed
...
  • Room size: 105 m²/1130 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Club Garden View King
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Club Twin Room with View
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Kuala Lumpur Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 120 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Kuala Lumpur Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Kuala Lumpur Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hyatt Kuala Lumpur Hotel. There's an additional charge of 115 MYR for adults and 58 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Hyatt Kuala Lumpur Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Hyatt Kuala Lumpur Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for event decoration and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Grand Hyatt Kuala Lumpur Hotel?

On-site venues and convenient event services make Grand Hyatt Kuala Lumpur Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1450 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Kuala Lumpur Hotel?

Buggy Service, at Traders Hotel is the closest train, metro, or bus station, about 300 m away from Grand Hyatt Kuala Lumpur Hotel.

What restaurants are nearby Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in KLCC, famous for good restaurants such as CEDAR on 15, Tonka Bean Cafe and Starbucks's.

What popular shopping places are close to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in KLCC area which features shopping places such as Suria KLCC, Parkson Kajang and RM2 Premier Paid Toilet.

What are popular attractions near Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in KLCC area, which is famous for attractions such as Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular beaches are close to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in the KLCC area, which includes Pulau Kapas, Port Jin Makan Asap@tangga tkt 20 and Boat Cruise.

What popular natural sightseeing spots are close to Grand Hyatt Kuala Lumpur Hotel?

Grand Hyatt Kuala Lumpur Hotel is located in the KLCC area, which is famous for natural sightseeing destinations such as KLCC Open Space Parking, Tembok Budak Nakal Usha Awek and Bajo el Monzón.

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Explore the neighborhood

What people love about Grand Hyatt Kuala Lumpur Hotel

  • 9.2

    Exceptional
    Staff 

    "Very friendly and helpful staff;"

    Iza

    |

    December 31, 2020

  • 8.8

    Excellent

    "Check-in & check-out were smooth"

    ADILA

    |

    December 14, 2020

  • 10.0

    Exceptional

    "Enjoy it and good branding hotel"

    mohd

    |

    November 10, 2020

Overall rating:

9.2

Exceptional
2,961 reviews
Cleanliness
9.5
Facilities
9.2
Location
9.4
Read all reviews >
What travelers say they love:
Breakfast buffet food were delicious.
aisya from Malaysia
Family with young children
More about Grand Hyatt Kuala Lumpur Hotel

More about Grand Hyatt Kuala Lumpur Hotel

Grand Hyatt Kuala Lumpur Hotel, located in KLCC, Kuala Lumpur, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Aquaria KLCC, Embassy of the Philippines, Kuala Lumpur City Centre (KLCC).

At Grand Hyatt Kuala Lumpur Hotel, the excellent service and superior facilities make for an unforgettable stay. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out.

411 rooms including 42 suites provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, towels can be found in selected rooms. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, outdoor pool, spa. Superb facilities and an excellent location make the Grand Hyatt Kuala Lumpur Hotel the perfect base from which to enjoy your stay in Kuala Lumpur.

Show less
Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

70 mentions

View

42 mentions

Housekeeping

29 mentions

Food & Dining

26 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible vanities
  • Adapter
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Laptop workspace
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Gluten-free
Restaurants on site

THIRTY8

  • Cuisine: Chinese, International, Japanese
  • Menu: A-la-carte

JP teres

  • Cuisine: Chinese, Indian, Malaysian
  • Menu: A-la-carte

Poolhouse

  • Cuisine: Asian, International, Malaysian
  • Menu: A-la-carte
Location
12 Jalan Pinang, KLCC, Kuala Lumpur, Malaysia, 50450
Exceptional
Location

9.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.9 km 40 min drive

Public transportation

  • Raja Chulan Monorail Station
    360 m 10 min walk

Hospital or clinic

  • Pro Heal Dental
    320 m

Shopping

  • Pavilion Kuala Lumpur
    520 m

Convenience store

  • 7 Eleven
    330 m 4 min drive

Cash withdrawal

  • ATM
    120 m 2 min drive
What's nearby

Popular landmarks

  • KLCC Park
    360 m
  • Petronas Twin Towers
    490 m
  • Pavilion Kuala Lumpur
    520 m
  • Jalan Alor
    790 m
  • Menara Kuala Lumpur
    940 m
  • Central Market
    2.1 km
  • Chinatown - Kuala Lumpur
    2.1 km

Nearby landmarks

  • KLCC - Bukit Bintang Pedestrian Walkway
    40 m
  • Parkson Kajang
    100 m
  • Kuala Lumpur Convention Centre
    100 m
  • Aquaria KLCC
    120 m
  • Wisma UOA 2 Open Air Carpark
    200 m
  • SevenAteNine
    210 m
  • Top Room@Top Hat
    280 m
  • Fuze Club Kuala Lumpur
    300 m
  • Embassy of the Philippines
    300 m
  • Pro Heal Dental
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective August 14, 2018, the property accepts only Touch ‘N Go as a payment form for a parking fee. Guests are advised to check for the balance in their Touch ‘N Go card before exiting the car park.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee120 MYR
  • Distance from city center1 Km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)115 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors20
  • Number of restaurants2
  • Number of rooms 411
  • Room voltage220
  • Year property opened2012
Property announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment.

Reviews of Grand Hyatt Kuala Lumpur Hotel from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.5
Facilities9.2
Location9.4
Room comfort and quality9.3
Service9.3
Value for money8.7
High score for Kuala Lumpur
Rating
9+ Exceptional (915)
8-9 Excellent (224)
7-8 Very Good (155)
6-7 Good (41)
<6 Below Expectation (46)
Time of the year
Mar - May (235)
Jun - Aug (305)
Sep - Nov (362)
Dec - Feb (479)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (2,961)
All room types
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Show reviews that mention 

Showing 1,381 verified guest comments
12345
10.0
Exceptional
Jonathan from Philippines
Family with teens
Grand View Twin
Stayed 3 nights in January 2020

Stay here when you're in Kuala Lumpur!”

Hotel has one of the best views of the Petronas Towers (if you take one of the Grand View rooms, which we did), so you really don't need to go all the way to that place to take photos. Breakfast at Thirty8 was a little disappointing, menu doesn't change for the 3 days we stayed there. JP Teres was great, though, with a large selection of dishes from their buffet style restaurant. Rooms are excellent, the staff very courteous and helpful. We've been in a lot of hotels, and undoubtedly Grand Hyatt KL is one of the best. Location also is good, just walking distance from Suria KLCC, Pavilion Mall, Petronas Towers, and so on. Highly recommended hotel if ever you're looking for a great place to stay in Kuala Lumpur.

Reviewed January 26, 2020

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Dear Jonathan, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We are delighted to know you have enjoyed the overall experience throughout your stay. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us. Once again, thank you so much for sharing your review on Agoda and let us know if you're coming back so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

Responded January 29, 2020
Grand Hyatt Kuala Lumpur Hotel
9.7
Exceptional
Wei from Malaysia
Couple
Grand Twin Room
Stayed 1 night in September 2013

Staycation and celebrate girlfriend birthday”

1. Good food 2. Great city view with full ceiling height window 3. Friendly staff

The hotel staff is friendly and helpful during my stay. The room is clean and spacious with a great KLCC view. I also request the hotel to have some arrangement to surprise my girlfriend for her birthday. The hotel had specially prepared a nice and delicious cake in the room before we check-in. My girlfriend was so happy when she saw it and I'm totally satisfied with the special arrangement. We had a Great experience staying at Grand Hyatt Kuala Lumpur Hotel.

Reviewed September 18, 2013

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9.0
Exceptional
Ferdian from Indonesia
Couple
Grand Twin Room
Stayed 2 nights in March 2013

A True Superb Quality of a Five Star Hotel”

Location, Room, Modern (recently opened)

I had a great experience staying at Grand Hyatt Kuala Lumpur, like any other Hyatt Hotels I stayed before. It's recently opened, great location, great service, great quality of food (alhtough the variation was not many, but it was enough and most importantly quality is better than quantity), great live music (Aksento Group), spacious and modern room with floor to floor window, comfortable bed, spacious and modern bathroom, nice and complete amenities, great gym-pool-spa. One thing lacking was there was no complimentary wifi/internet service, which it should be part of the hotel service in this modern era.

Reviewed March 14, 2013

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10.0
Exceptional
Muhammad from Singapore
Couple
Grand King Room
Stayed 4 nights in February 2019

Excellent”

It was a pleasant 5 Days 4 Nights stay at Grand Hyatt Kuala Lumpur. It was a beautiful stay for me and my wife. The service was beyond expectations. The staffs were excellent and professional. They always cater to everyone's request and their response is really fast. Check In and Check Out was smooth. Facilities is very clean. Scenery is beautiful. Me and my wife will definitely come back to Grand Hyatt Kuala Lumpur again. Definitely will recommend my friends and families. Thankyou for the hospitality. It is really an enjoyable stay.

Reviewed March 05, 2019

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Dear Muhammad, Thank you for taking the time to share your feedback and rate us 10 stars out of 10. We are delighted to read that you had a pleasant stay at Grand Hyatt Kuala Lumpur and it is our pleasure to have you as our guest. It is wonderful to know that the hospitality by the team impressed you and will surely share your kind words with the team. Once again, thank you for your recommendation and please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

Responded March 05, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Fahed from Yemen
Couple
Club King
Stayed 3 nights in August 2015

Exceptional”

Location, Luxury, tranquility

I stayed with my wife at Grand Hyatt to spend our annual vacation and I stayed particularly in Grand Club room and it was is an amazing experience. Since I am working in hospitality industry for many years I always prefer to stay in different hotels to evaluate each hotel. I highly recommend staying at Grand Hyatt as it is one of the best hotel you can discover in Kuala Lumpur. I like everything about the hotel such as location, luxury, tranquility, cleanliness of the hotel and the friendliness of staffs. I will defiantly stay in the hotel next time.

Reviewed August 31, 2015

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10.0
Exceptional
Mimi from Malaysia
Family with teens
Grand Tower Suite
Stayed 3 nights in December 2020

Work & Leisure at the Grand Hyatt Kuala Lumpur”

The Grand Hyatt Kuala Lumper is my "Go To" place when I have a mix of work at the offices nearby and a place to relax Hotel is locate between the Suria KLCC mall & the Pavillion Kuala Lumpur mall with lots of eateries, restaurants & cafes nearby which makes it super convenient. But it is the friendly and efficient staff that attends to you when needed that makes the stay even more pleasant.

Reviewed December 30, 2020

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Dear Mimi, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us to further inspire and continue giving our best at all times. It would be a great pleasure to have you return for another work-cation and be of service again. Best regards, Grand Hyatt Kuala Lumpur

Responded January 26, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
NORRASHIDA from Brunei Darussalam
Solo traveler
Tower View Deluxe King
Stayed 3 nights in April 2018

Exceptional”

Everything is excellent during my stay at this hotel...The food is super delicious even the half boiled eggs taste so yummy & different from ordinary eggs... The staff at the JP Teres Restaurant are friendly & helpful especially this man named Nasri, who served extremely excellent for me & my families who dine there for mini birthday surprise dinner... Well done Grand Hyatt Hotel Kuala Lumpur

Reviewed April 16, 2018

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Dear Norrashida, Thank you for sharing your feedback with us. I am glad to know you enjoyed your stay and the team will be delighted to read your compliments on their hospitality. Once again, thank you for your kind feedback and we hope to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded October 31, 2018
Grand Hyatt Kuala Lumpur Hotel
9.3
Exceptional
Yeh from Singapore
Couple
Grand Twin Room
Stayed 1 night in June 2013

Grand Hotel Room”

Clean, Big Rooms, Beautiful Design

I had a pleasant stay at Grand Hyatt Kuala Lumpur. The room is spacious and had great interior design. The hotel is strategically located, walking distance to Pavillion and KLCC shopping centre.

Reviewed July 07, 2013

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9.6
Exceptional
Hafiz
Couple
Garden View King
Stayed 2 nights in November 2018

Spectacular views, modern rooms, great location, superb staff”

We booked Grand Hyatt at a great price with Agoda. It's situated in between KLCC and Pavilion, good choice if you're interested in shopping and eating at restaurants. The tower view room offers an amazing view of the Petronas Twin Towers through a full floor-to-ceiling window that spans the entire wall of the room. The bed faces the giant window so you'll be treated to a spectacular view of the towers (if you sleep with the curtains open, that is.) Staff is also great, concierge was prompt with delivering the items we requested for, and also delivered a nice birthday cake for my wife. The decor was modern, clean and felt absolutely premium. I am already planning to return to the Grand Hyatt for my coming KL trip.

Reviewed November 05, 2018

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Dear Hafiz, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip. We are delighted to learn you had a memorable experience throughout your stay. Once again, thank you for your kind feedback and we look forward to welcome you back at the hotel. Best regards, Grand Hyatt Kuala Lumpur

Responded November 07, 2018
Grand Hyatt Kuala Lumpur Hotel
9.2
Exceptional
Caleb from Malaysia
Family with young children
Grand Twin Room
Stayed 1 night in December 2020

A Grand Staycation”

My first stay at Grand Hyatt KL was with my family. We had two kids from my sister's family, so I requested an additional roll-over bed which they accommodated. We stayed for one night and had a wonderful swim in their lovely pool before having dinner at Thirty Eight, which was very good. The scenic view of KLCC was an added bonus. The breakfast buffet the following morning was equally good, with quality and variety. The staff we encountered throughout our stay were professional, polite, friendly, and efficient. When you pay this much for a hotel stay, you expect top quality service, and the staff at Grand Hyatt KL certainly delivered. One of my best experiences staying and dining in a hotel.

Reviewed December 29, 2020

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Dear Caleb, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us. The care culture is very much advocated and deeply ingrained within all colleagues, for sure your praise will further inspire us to continue giving our best at all times. Once again, thank you so much for sharing your review on Agoda and please do not hesitate to let us know if you're coming back so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

Responded January 26, 2021
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
SAFFY from Singapore
Family with young children
Grand King Room
Stayed 3 nights in December 2018

Excellent 5 star hotel worth spending your $$!”

We stayed at Grand Hyatt from 26 to 29 Dec. The staffs were all friendly and the room was awesome as we had the room with the KLCC view at the 31st floor. The room was clean and there's bathtub which my kids enjoyed when they cant go for a swim at the pool when it rained. The lobby was located at the 39th floor and the view was amazing and the reception staff, Asim, was kind enough to let us view the room with double bed before we decide on a King size bedroom. Breakfast was an excellent spread, there's many choices and we even had turkey meat for bfast due to the Xmas week. The location was perfect as it was walking distance to KLCC and also it was near to Bukit Bintang too. Else you can always hire grab to take u anywhere but after the ofc hours, be prepared to be stuck in traffic as the hotel is in a centralised location. Overall it was a very good stay except for the pool which is just ok but I would defintely come back as its worth every dollar spent for the 5* services in all!

Reviewed January 02, 2019

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Dear Saffy, Thank you for taking your time and review us on Agoda. We are delighted to read that you enjoyed the overall experience during your stay, especially our team’s hospitality, the amazing view from our room and sky lobby and our breakfast spread. It is wonderful to read that you find the location of the hotel convenient. Once again, thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

Responded January 02, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Dan from United States
Couple
Grand Tower Suite
Stayed 4 nights in December 2019

Awesome”

Absolutely awesome stay! Went for a special New Years celebration, Far exceeded our expectations! Service, facilities, cleanliness, staff, and location all absolutely phenomenal! If you have some money to spend for a special occasion, I can most highly recommend Grand Hyatt Kuala Lumpur!

Reviewed January 11, 2020

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Hi Dan, Thank you for choosing Grand Hyatt Kuala Lumpur on your recent visit and greatly appreciate this positive review. We will definitely share your compliments with the team for their kind and generous hospitality during your time with us to provide them with further encouragement. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded January 13, 2020
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Winson from Malaysia
Couple
Grand Deluxe King
Stayed 1 night in September 2019

Super memories Stay in Hyatt”

In First I wan to say many many Thanks To Grand Hyatt Hotel make my this stay at this hotel alot of memories and best hotel in my life..i going to celebrate my birthday with my wife..at first we book grand deluxe king..after i reach hotel at check in counter there let us check in early about 11am plus..after check in the hotel stay name kenny to me he wan give me some special to my stay to celebratemy birthday..and he say grand hyatt upgrade my room to grand executive suites to me..is a super nice room..so enjoy when we stay and the staff is so friendly and helpfull..thanks grand hyatt..i will come back again for next trip..

Reviewed October 02, 2019

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Dear guest, Thank you so much for giving us a perfect score. We sincerely appreciate your comments and we are really happy to read that you had a lot of memorable experience with us. Kenny will be glad to learn that he has helped to make your birthday celebration a little more special during your stay with us. We would like to wish you "Happy Birthday" once again on behalf of the team and we would love to welcome you again in the near future. Best regards, Grand Hyatt Kuala Lumpur

Responded October 07, 2019
Grand Hyatt Kuala Lumpur Hotel
9.0
Exceptional
NING from Malaysia
Couple
Grand Twin Room
Stayed 2 nights in February 2014

Best Hotel Ever!”

Luxury, 5 star Dining, Attentive Staff.

It was a great experiences while we stay in Grand Hyatt Hotel. The restaurant - Thirty Eight Food is good, service is very well too, just a little suggestion is that - if can priority to in house guest for the dining, that would be perfect. We call to make reservation for dining but they said full house have to be in waiting list, then after we check in, we actually requested the dining view klcc tower, but they insist to give us a noisy area and ignore our request without inform us anything. Also, while we are in the hotel room, the electricity suddenly cut off, but the technician come and fix at a very short time so this one should not be a problem. The swimming pool view is nice, with food serving and alcohol serving too. Overall, we love this hotel and would definately come back again.

Reviewed March 04, 2014

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10.0
Exceptional
Haidatul from Singapore
Couple
Grand King Room
Stayed 1 night in August 2018

Excellent Service”

I came here with my partner to celebrate my birthday. Didnt book the room with breakfast because we wanted to explore other food in Kl but was given a complimentary breakfast throughout our stay there. Was also give a birthday cake as a surprise! I had a great time staying there. The staff was pleasant, helpful and always a ball of energy. The service was beyond amazing. The hotel venue itself is accessible to everywhere by walking through the air conditioned bridge which is link to all the main attractions like KLCC, Bukit Bintang. The air condition bridge makes it easier for us to walk around everywhere without feeling tired. In conclusion, both my partner and i enjoyed our stay in grand hyatt hotel. We even extended one more day just because we really had a good time there. Will definately return back there again!

Reviewed August 08, 2018

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Dear Haidatul, Thank you for the “Excellent Service” review on your stay at Grand Hyatt Kuala Lumpur! We are glad to read the team impressed you and it is our pleasure to have you as our guest. Let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

Responded October 11, 2018
Grand Hyatt Kuala Lumpur Hotel
9.6
Exceptional
David from Indonesia
Family with young children
Grand King Room
Stayed 1 night in January 2019

Grand Hyatt and it’s huge Brand name”

GH KL has proven it’s class as one of the best 5* hotel in KL. The room is spacey, complete amenities and cleanliness is superb. Pick the room with twin tower views, you’ll never regret. The pool are very kids friendly and also awesome views, and with the all-day dining by the pool, it was absolutely fantastic. You’ll have the pool, the view, as well as your lunch or a mid-day coffee break, Awesome. Has some problem during our stay, regarding my wifes b’day surprise, disappointing tho, but somehow it was a miscom problem among the staff’s of GH. And as human, i tried (tried very hard) to understand. But the way they settle it on the next day, shows me the class of Grand Hyatt. Aniway, Thank You Grand Hyatt KL. We’ll stay in GH KL, if we visit KL in the future.

Reviewed January 10, 2019

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Dear David, Thank you for taking time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that you enjoyed the overall experience with us, especially our pool area and the poolhouse. It is also wonderful to read that you enjoyed the Petronas Twin Towers view from our room. Please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

Responded January 10, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Jeffry from Indonesia
Family with young children
Grand Twin Room
Stayed 1 night in November 2012

Luxury hotel with wonderful service”

Service

It's a lovely hotel, only 3 months from the opening but it has lived up to the "Hyatt Standard". Service was excellent from the time we entered the lobby, escorted to the grand lobby at 29th floor. Check-in was flawless, baby crib (+baby amenities) and extra bed were already prepared. Room is spacious (can put baby crib + extra bed) and stylish. Pool area is wonderful. Location is great, can go to Suria KLCC thru the convention center (basement tunnel) or to Pavilion/Bukit Bintang thru the covered aircon sky bridge. It's not integrated to the hotel building though, as the hotel is brand new and the infrastructure was already built before. Anyway, it's just a few meters away. Less than 20 steps from the lobby. It was raining hard during our stay, but the concierge let us use the hotel umbrellas to cross to the bridge/convention center.

Reviewed November 05, 2012

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9.2
Exceptional
ILYANI from Brunei Darussalam
Family with young children
Tower View King
Stayed 2 nights in April 2019

True 5 star hotel.”

It was my first time staying at Grand Hyatt with my family and it has become our favourite hotel in KL. Although our rooms were not ready on time when we arrived at Grand Hyatt, however, we could not complain much as everything else in this hotel is amazing. The room with spectacular view of the Twin Tower, wide choices of breakfast, the pool and the friendly and attentive staffs. They even gifted us with boxes of chocolate the next day . Overall, we've had the most amazing experience staying at Grand Hyatt. Will definitely stay here again in the future.

Reviewed April 28, 2019

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Dear ILYANI, Thank you for taking time to rate and review us on Agoda. We’re pleased to hear that you enjoyed your overall experience with us, especially the view from our hotel, our breakfast spread and our team’s hospitality. Let us know if you are coming back again so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

Responded April 29, 2019
Grand Hyatt Kuala Lumpur Hotel
9.0
Exceptional
Adzfar from Malaysia
Couple
Grand View Twin
Stayed 1 night in November 2013

Truly 5 Star Hotel”

awesome view of KLCC, attentive staff, luxury

Overall, whatever we expected from a 5* hotel, then Grand Hyatt delivers and more. The room is spacious with an awesome view of the KLCC skyline. Premium & luxury bath tub, shower & toilets. The staff was truly attentive and goes above and beyond. One minor complained would be that in the morning, despite already requested for a newspaper, it was not delivered to the room. Also, there were no hairdryer in the room either which we found it quite weird. Other than that, if you can afford to stay here, please do so at least once!

Reviewed November 21, 2013

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10.0
Exceptional
Muhammad from Singapore
Family with young children
Tower View Deluxe King
Stayed 3 nights in August 2018

My stay was one that i will cherish. ”

This hotel deserves the 5 Star Rating for its Service, cleanliness, location, everything. I like the fact that the gym opens 24hrs and the pool closes late unlike other hotels ive stayed. However on one particular day, the housekeeping forgot to remove the latch on my door whilst making up my room. I was shocked to see my door opened. Luckily my passport and valuables are safe. Well people makes mistake otherwise i really enjoyed my stay in Grand Hyatt with KLCC view. Hope to be back again soon!

Reviewed September 06, 2018

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Dear Muhammad, Thank you for sharing your feedback and rating us 10 out of 10. We are glad to know you had a memorable stay with us and it is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur. Please accept our sincere apology on the opened door incident, which is definitely not our usual standard. The team work hard to deliver and delight but it seems like we missed the mark on this occasion. We will definitely share this with our team especially our Director of Rooms and Housekeeping Manager for further corrections and review. Once again, thank you for your comments and let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

Responded October 05, 2018
Grand Hyatt Kuala Lumpur Hotel
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