Grand Hyatt Kuala Lumpur Hotel
Grand Hyatt Kuala Lumpur Hotel
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9.6
Exceptional

"V good place to stay"

mastura

|

May 5, 2018

Grand Grand Hyatt Kuala Lumpur Hotel
Grand
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Lobby Grand Hyatt Kuala Lumpur Hotel
Lobby
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Lobby Grand Hyatt Kuala Lumpur Hotel
Lobby
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Interior view Grand Hyatt Kuala Lumpur Hotel
Interior view
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Exceptional
Location
9.3
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What guests are saying:
Enjoy our Stay
POH from Malaysia
Group
The view was awesome, both from the sky lobby and hotel rooms. I would highly recommend the tower view rooms!
Yunyi from Canada
Family with teens
Best place to relax. Walking distance to KLCC.
Najwa from Malaysia
Couple
Felt very welcome the moment I stepped in the hotel. I really had a pleasant stay and will return again.
Melissa from Singapore
Solo traveler
VERY NICE HOTEL
HUNG from Brunei Darussalam
Couple
I booked Tower View Deluxe King, but i got upgraded to even bigger room. It was amazing, loved the room and bath tub with the KL tower view.
Rajoo from Singapore
Couple
enjoyable.
Faz from Singapore
Family with young children
Hotel location is fantastic, right next to KLCC and major malls with great dining (and shopping). Food was very good and varied, very nice facilities and great staff
Freddy from Philippines
Family with young children
It was a wonderful stay. We LOVE the pool! Breakfast was great! The only problem was when we came back from midnight movie, the route from carpark to the room was confusing. Thank god the staff was very helpful.
Nurul from Malaysia
Family with young children

Grand Hyatt Kuala Lumpur Hotel

Exceptional location
- Inside city center
- What's nearby?
Exceptional
From 1257 reviewsSee what guests said
9.1
/
10
Exceptional cleanliness
9.4
Recommended by 97% of guests
Value for money8.5
Distance to city center1 Km
Location rating9.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.5 km
  • 360 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
9.3
Exceptional
Room comfort & quality
This property is in high demand!Booked 36 times in the last 2 days | 14 travelers are looking at this property right now
Grand Tower Suite
Grand Tower Suite
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
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Club Tower View Deluxe King
Club Tower View Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Grand Executive Suite
Grand Executive Suite
...
  • Room size: 152 m²/1636 ft²
  • City view
  • 1 king bed
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Club Tower King Room
Club Tower King Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
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Club Garden View King
Club Garden View King
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 king bed
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Diplomat Suite
Diplomat Suite
...
  • Room size: 242 m²/2605 ft²
  • City view
  • 1 king bed
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Grand King Room
Grand King Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
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Grand Deluxe King
Grand Deluxe King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Garden View King
Garden View King
...
  • Room size: 47 m²/506 ft²
  • Park view
  • 1 king bed
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Grand
Grand
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 single beds or 1 double b...
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Have a question for Grand Hyatt Kuala Lumpur Hotel?

What people love about the property

  • 9.2
    Exceptional

    "Great facility, views, friendly and kind hotel staff."

    Kyo

    |

    May 2, 2018

  • 8.8
    Excellent

    "All the staff is really nice"

    nancy

    |

    April 4, 2017

  • 8.8
    Excellent

    "Good location with walking distance to KLCC."

    Ehan

    |

    February 26, 2017

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More about Grand Hyatt Kuala Lumpur Hotel

More about Grand Hyatt Kuala Lumpur Hotel

8.8
Excellent

"The staff are super polite and helpful!"

Kamarul

|

January 1, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Arthur's Bar and Grill
360 m American, Asian, Bar
Tony Roma's
520 m American, Barbecue, European
Ship
610 m American, Asian, European
Asian cuisine
Asian cuisine
Tonka Bean Cafe
60 m Asian, Chinese, Halal
Swatches
160 m Asian, Chinese, Malaysian
Lai Po Heen
240 m Asian, Chinese, Halal
Chinese cuisine
Chinese cuisine
biba's, mandarin oriental
250 m Chinese
Silk Road
580 m Chinese
Royal China Restautant
730 m Chinese

What they offer

9.2
Exceptional

"Awesome hotel."

Sebastian

|

May 14, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1257)Booking.com Reviews (2506)
9.1
/
10
Cleanliness9.4
Facilities9.2
Location9.3
Room comfort and quality9.3
Service9.1
Value for money8.5
Provided by verified guests of Agoda
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All guests (1257)
All room types

Show reviews that mention 

Showing 827 verified guest comments
12345
9.6
Exceptional
David from Indonesia
Family with young children
Grand King Room
Stayed 1 night in January 2019
Grand Hyatt and it’s huge Brand name”
GH KL has proven it’s class as one of the best 5* hotel in KL. The room is spacey, complete amenities and cleanliness is superb. Pick the room with twin tower views, you’ll never regret. The pool are very kids friendly and also awesome views, and with the all-day dining by the pool, it was absolutely fantastic. You’ll have the pool, the view, as well as your lunch or a mid-day coffee break, Awesome. Has some problem during our stay, regarding my wifes b’day surprise, disappointing tho, but somehow it was a miscom problem among the staff’s of GH. And as human, i tried (tried very hard) to understand. But the way they settle it on the next day, shows me the class of Grand Hyatt. Aniway, Thank You Grand Hyatt KL. We’ll stay in GH KL, if we visit KL in the future.
Reviewed January 10, 2019
Dear David, Thank you for taking time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that you enjoyed the overall experience with us, especially our pool area and the poolhouse. It is also wonderful to read that you enjoyed the Petronas Twin Towers view from our room. Please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 10, 2019
Grand Hyatt Kuala Lumpur Hotel
9.6
Exceptional
Masoud from Oman
Couple
Tower View Deluxe King
Stayed 6 nights in December 2018
A very Homely Five Star Hotel”
Top class, very friendly staff, breakfast was great, rooms (twin tower view) very spacious and well kept. Nothing to complain about but felt very sad to leave - I got so close to the very friendly staff.
Reviewed January 16, 2019
Dear Masoud, Thank you for taking time to share your feedback on your recent stay at Grand Hyatt Kuala Lumpur with us. We are pleased to read that you enjoyed your overall experience with us, especially our team’s hospitality, the Petronas Twin Towers view from the room and our breakfast spread. It is our pleasure to have you as our guest and we look forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 16, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Rohit from Australia
Family with young children
Grand Deluxe King
Stayed 3 nights in January 2019
It was one of the best hotels I have been to”
I loved the breakfasts each morning we sat at the hotel with a cries of the towers and the room service Was nice. The pool was pleasant after a hot day and a fantastic view from the sky lobby, you could see the patronus twin towers and a mall which was seven minutes away(walking). Through that mall there was direct access to the patrons tower. A lovely stay at this hotel!!!
Reviewed January 15, 2019
Dear Rohit, Thank you for taking your time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that your recent experience with us was a pleasant one. It is also wonderful to read that you enjoyed our breakfast spread, our room service, view from our sky lobby as well as the convenience of our location. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 15, 2019
Grand Hyatt Kuala Lumpur Hotel
8.8
Excellent
Ivy from Philippines
Couple
Grand Twin Room
Stayed 1 night in December 2018
great staff”
Aside from the fact that the hotel is nice, cozy and accessible, the most that stands out during our stay are the staff. From the people in the ground service, saying hi and hello and assisting our luggages, to reception, to restaurants we dine in all are smiling and readily to help and offer assistance. We would love to stay again in future :) Thank you!
Reviewed January 02, 2019
Dear Ivy, Thank you for sharing your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to hear that you enjoyed the overall experience, especially our team’s hospitality. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 03, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Christopher from Japan
Couple
Tower View Deluxe King
Stayed 3 nights in December 2018
Amazing!”
One of the best hotels and hotel experiences iv had was at this hotel! Staff was super friendly and helpful for helping us get around Malaysia! Rooms are super clean just like the pictures with amazing views of the city! Morning breakfast buffet is delicious so is the evening dinner menu a la carte! Definitely recommend this hotel!
Reviewed December 17, 2018
Dear Christopher, Thank you for your review and we are delighted to read that you enjoyed the overall experience, especially our team’s hospitality, the amazing view from our hotel and the food from our outlets. We looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded December 17, 2018
Grand Hyatt Kuala Lumpur Hotel
9.2
Exceptional
Aliff from Singapore
Solo traveler
Garden View King
Stayed 1 night in September 2018
Amazing time in Hyatt”
From the moment I stepped into the hotel, the staff were attentive. They welcomed us and walked us up all the way to check-in counter. He (Mahadir, I think) stayed throughout with us and made sure he can answer any questions we have. The room.... WOW! huge, spacious and love the compartmentalisation. very organised room and top-notch room service. The breakfast spread is one not to miss too!
Reviewed December 09, 2018
Dear Aliff, Thank you for your review on Agoda. We are glad to read that you enjoyed the overall experience, especially our room and the service of our staffs. We will definitely share your compliments to our team especially the management and Mahadi so their hard work can be recognized. We look forward to welcoming you again at the hotel! Best Regards, Grand Hyatt Kuala Lumpur
Responded December 10, 2018
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Nur from Singapore
Couple
Grand King Room
Stayed 2 nights in November 2018
Fantastic ”
The service is super excellent. I reached KL 7.30 in the morning. We took the public transport which is the train and reaches Grand Hyatt approximately 8+ in the morning to check in which i did request ahead to check in at 10am but sometimes most hotels will tell u Subject to availability. But this one gets me right away. And so we manage to check in as early as right upon we reached. 👍🏻👍🏻👍🏻👍🏻
Reviewed November 06, 2018
Dear Nur, Thank you for taking the time to share your feedback with us. I am delighted to learn you had a fantastic experience throughout your stay with us. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur
Responded November 07, 2018
Grand Hyatt Kuala Lumpur Hotel
9.2
Exceptional
Nurul from Malaysia
Family with young children
Grand King Room
Stayed 1 night in June 2018
Exceptional”
It was a wonderful stay. We LOVE the pool! Breakfast was great! The only problem was when we came back from midnight movie, the route from carpark to the room was confusing. Thank god the staff was very helpful.
Reviewed November 02, 2018
Dear Nurul, Thank you for sharing your feedback with us. I am delighted to learn you had a wonderful stay and you liked our pool and breakfast facilities. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you! Best regards, Grand Hyatt Kuala Lumpur
Responded November 05, 2018
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Haidatul from Singapore
Couple
Tower View King
Stayed 2 nights in August 2018
Awesome”
I had a good stay there that my partner & I decided to extend one more night. It was a birthday trip so I was given a complimentary breakfast through out my stay there. Everything was perfect beyond words. From the time we step in the door to the reception, everything was good. The service were so efficient and top notch. The room were clean and classy. We didnt want to get up from the comfiest bed ever. Location wise was pretty easy too. Accessible to almost all the main shopping centre. I would definately return for sure!
Reviewed October 22, 2018
Dear Haidatul, Thank you for choosing Grand Hyatt Kuala Lumpur for your birthday trip. I am delighted to read that you enjoyed your stay and the team will be happy to read your compliments on their hospitality. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you and your partner! Best regards, Grand Hyatt Kuala Lumpur
Responded October 26, 2018
Grand Hyatt Kuala Lumpur Hotel
8.4
Excellent
HENRY from Singapore
Family with teens
Garden View King
Stayed 4 nights in December 2018
Superd location and facilities”
Close to shopping mall with sheltered connectivity.Great gym .However customer service is little slack as luggage misplaced in wrong room and giving an edible gift which expires in 1 day.Worse still do not check whether the gift is suitable as we are vegan.Show lack of sincerity and professionalism.
Reviewed January 04, 2019
Dear Henry, Thank you for taking time to share your feedback with us on your recent stay. We are glad to read that you like our gym facilities and you find the location of our hotel convenient. We are sorry to read your comment regarding the misplaced of luggage in the wrong room. Please accept our sincere apologies as this is definitely not our usual standard. The team work hard to deliver and delight but it seems like we missed the mark on this occassion. We will definitely share this with our team especially our Director of Rooms for further corrections and review. Once again, we sincerely apologise for all the inconveniences caused during your stay with us. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 08, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
SAFFY from Singapore
Family with young children
Grand King Room
Stayed 3 nights in December 2018
Excellent 5 star hotel worth spending your $$!”
We stayed at Grand Hyatt from 26 to 29 Dec. The staffs were all friendly and the room was awesome as we had the room with the KLCC view at the 31st floor. The room was clean and there's bathtub which my kids enjoyed when they cant go for a swim at the pool when it rained. The lobby was located at the 39th floor and the view was amazing and the reception staff, Asim, was kind enough to let us view the room with double bed before we decide on a King size bedroom. Breakfast was an excellent spread, there's many choices and we even had turkey meat for bfast due to the Xmas week. The location was perfect as it was walking distance to KLCC and also it was near to Bukit Bintang too. Else you can always hire grab to take u anywhere but after the ofc hours, be prepared to be stuck in traffic as the hotel is in a centralised location. Overall it was a very good stay except for the pool which is just ok but I would defintely come back as its worth every dollar spent for the 5* services in all!
Reviewed January 02, 2019
Dear Saffy, Thank you for taking your time and review us on Agoda. We are delighted to read that you enjoyed the overall experience during your stay, especially our team’s hospitality, the amazing view from our room and sky lobby and our breakfast spread. It is wonderful to read that you find the location of the hotel convenient. Once again, thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 02, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
thanh from Australia
Family with young children
Grand King Room
Stayed 3 nights in January 2019
Super amazing service ”
I had a bad experience at the airport losing my money and the hotel manager have help us to get to the police station and help us alot. Best service will b back
Reviewed January 12, 2019
Dear Thanh, Thank you for taking time to share your feedback on your recent stay at Grand Hyatt Kuala Lumpur with us. We are delighted to read that your recent experience was a pleasant one and you enjoyed our team’s hospitality. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 14, 2019
Grand Hyatt Kuala Lumpur Hotel
8.0
Excellent
Beh from Malaysia
Couple
Grand King Room
Stayed 2 nights in December 2018
Good Location”
Easy Access to KLCC
Reviewed January 06, 2019
Dear Beh, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent stay and we hope you enjoyed your overall experience with us. It is wonderful to know that you find the location of our hotel convenient. We look forward to be of service again and welcome you back in the near future. Best Regard, Grand Hyatt Kuala Lumpur
Responded January 07, 2019
Grand Hyatt Kuala Lumpur Hotel
8.0
Excellent
Sonny from Singapore
Couple
Garden View King
Stayed 2 nights in December 2018
Great Hotel in Good Location”
Had a very pleasant stay in this hotel during my KL trip. Attended a wedding dinner in their grand ballroom and the service was good.
Reviewed January 05, 2019
Dear Sonny, Thank you for taking time to review on your recent stay with us. We are delighted to read that you had a pleasant stay at Grand Hyatt Kuala Lumpur. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 07, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Phoebe from Malaysia
Family with young children
Grand King Room
Stayed 1 night in September 2018
Absolutely fantastic experience!”
It was our wedding anniversary and they provided us with a room with the twin tower view. Plus one of the guest experience team staff came to our room to personally deliver us a box of chocolates for our anniversary! Later they delivered a delicious mousse chocolate cake written Happy Anniversary with a card wishing us :) they were super duper thoughtful! Thank you for making our anniversary so special and memorable!
Reviewed September 04, 2018
Dear Phoebe, Congratulations on your recent wedding anniversary and thank you for sharing your feedback with us. We are delighted to hear that you experienced a joyful stay and our team are able to contribute in making your anniversary special and memorable. We look forward to welcoming you again soon! Best Regards, Grand Hyatt Kuala Lumpur
Responded October 09, 2018
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
NG from Malaysia
Couple
Grand King Room
Stayed 1 night in August 2018
Nice, Good design, near to KLCC”
Have a pleasant stayed in this hotel. satisfied with the services that provided. room are comfortable, highly recommended. the security of the hotel is an add on point. just the check in process were slow during peak time, hope the management could improve it.
Reviewed August 14, 2018
Dear NG, Thank you for choosing Grand Hyatt Kuala Lumpur and we are happy to know you enjoyed the overall experience at our hotel. We’ve read your concern on the check-in process and will share it with the management for further review and improvement. We look forward to welcoming you again so we can make it up to you. Best Regards, Grand Hyatt Kuala Lumpur
Responded October 11, 2018
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Haidatul from Singapore
Couple
Grand King Room
Stayed 1 night in August 2018
Excellent Service”
I came here with my partner to celebrate my birthday. Didnt book the room with breakfast because we wanted to explore other food in Kl but was given a complimentary breakfast throughout our stay there. Was also give a birthday cake as a surprise! I had a great time staying there. The staff was pleasant, helpful and always a ball of energy. The service was beyond amazing. The hotel venue itself is accessible to everywhere by walking through the air conditioned bridge which is link to all the main attractions like KLCC, Bukit Bintang. The air condition bridge makes it easier for us to walk around everywhere without feeling tired. In conclusion, both my partner and i enjoyed our stay in grand hyatt hotel. We even extended one more day just because we really had a good time there. Will definately return back there again!
Reviewed August 08, 2018
Dear Haidatul, Thank you for the “Excellent Service” review on your stay at Grand Hyatt Kuala Lumpur! We are glad to read the team impressed you and it is our pleasure to have you as our guest. Let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur
Responded October 11, 2018
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
Chen from Singapore
Family with young children
Grand King Room
Stayed 1 night in August 2018
The best so far”
Location fantastic Hotel facilities, room, bathroom, dining area and service match with the price and status. Service from concierge, reception, in-room dining and pool area are superb. We have stayed at Westin KL and it is not comparable at all with Hyatt. Overall, I will definitely come back again
Reviewed August 06, 2018
Dear Chen, Thank you for choosing Grand Hyatt Kuala Lumpur! We are delighted to know you liked the facilities of our hotel and the team hospitality impressed you. It is our pleasure to have you as our guest. We look forward to welcoming you again in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded October 11, 2018
Grand Hyatt Kuala Lumpur Hotel
5.2
Chee from Singapore
Couple
Garden View King
Stayed 2 nights in December 2018
Awfully disappointing for a 5 star hotel”
I booked this hotel to celebrate my wife's birthday and our wedding anniversary. The check-in time for the hotel is 3.00pm and we arrived at 4.00 pm. The receptionist then told us to wait at Thirty Eight and have some complimentary drinks while they get the room sorted out. We thought it was only going to take at most 30 minutes but we were wrong. At 5.00pm - still no news of our room. The same excuse was give (ie. it's peak season) I was getting upset and displeased because our dinner reservation at 7.00pm and our room is still not ready. I made my point across and I had to wait another further 30 min and we only got our room at 5.30pm when the manager stepped in. And to make things worst - the room had some non functioning lights. For a 5 star hotel, this is the worst. Would I recommend to my fellow friends and colleagues - NO. In fact I would now think twice before booking any hotel associated with the grand hyatt brand not just in KL but in other parts of the world.
Reviewed January 06, 2019
Dear Mr Foo, At the outset I would like to thank you for choosing us as your residence during the end of the year festive season. I would like to take this opportunity to express my sincere regrets about the delay and subsequent inconvenience you had to face upon you arrival at the hotel. I concur with your frustration about the entire occurrence and feel that we could have definitely communicated and planned better to reduce, if not completely prevent the delay. Your comments about the in room fixtures not functioning is further worrisome as after keeping you wait for such a long duration, we should have been at least thorough in our room checks. Mr Foo, I understand the sentiment behind you not wanting to choose us during your future travels, and at this juncture can only request you to look at this incident in isolation and hope that you do give us another opportunity to serve you. Wishing you a Happy New Year. Best Regards, Anumodit Chaturvedi, Director of rooms
Responded January 08, 2019
Grand Hyatt Kuala Lumpur Hotel
10.0
Exceptional
hafiza from Malaysia
Couple
Grand King Room
Stayed 1 night in December 2018
Everything very good except the pillow no standard... Very cheap pillow. Only that. ”
The food in Jp terrace was extremely good. Definitely will come again.
Reviewed December 31, 2018
Dear Hafiza, Thank you for taking your time to share your feedback with us. We are delighted to read that you enjoyed the overall experience, especially the food in JP teres. We have read your concern regarding the pillows, we do have a list of pillows to choose from and you can actually request from our operator or housekeeping department. Nevertheless, we are sorry for any inconveniences caused during your stay. Once again, thank you for choosing Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur
Responded January 02, 2019
Grand Hyatt Kuala Lumpur Hotel
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  • Exceptional location
  • Aquaria KLCC
  • Raja Chulan Monorail Station is within 0.36 km