Grand Hyatt Kuala Lumpur Hotel

Grand Hyatt Kuala Lumpur Hotel

12 Jalan Pinang, KLCC, Kuala Lumpur, Malaysia, 50450
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    Grand Hyatt Kuala Lumpur Hotel Reviews

    9.1
    Exceptional
    /10
    (1499 reviews)See what guests said
    10.0
    Exceptional

    "I very like tis hotel."

    Methawee

    -

    September 30, 2018

    9.4
    Exceptional cleanliness
    Recommended by 97% of guests

    Things you’ll love about Grand Hyatt Kuala Lumpur Hotel

    Things you'll love

    • 340 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Aquaria KLCC80 m
  • Kuala Lumpur City Centre (KLCC)310 m
  • Suria KLCC410 m
  • Pavilion Kuala Lumpur520 m
  • Petronas Twin Towers520 m
  • Petaling Street1.88 km
  • Sri Maha Mariamman Temple2.1 km
  • Thean Hou Temple4.46 km
  • Mid Valley Mega Mall5.5 km
  • Batu Caves10.28 km
  • Don't miss out!

    10 travelers are looking at this property right now | 14 travelers have booked today.

    Value for money8.6
    Distance to city center1 Km
    Location rating9.4
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km

    Rooms available at Grand Hyatt Kuala Lumpur Hotel

    9.3
    Exceptional
    Room comfort & quality
    Grand Tower Suite
    Grand Tower Suite
    ...
    • Room size: 105 m²/1130 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Tower View Deluxe King
    Club Tower View Deluxe King
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 152 m²/1636 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Tower King Room
    Club Tower King Room
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Garden View King
    Club Garden View King
    ...
    • Room size: 47 m²/506 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Diplomat Suite
    Diplomat Suite
    ...
    • Room size: 242 m²/2605 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe King
    Grand Deluxe King
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Garden View King
    Garden View King
    ...
    • Room size: 47 m²/506 ft²
    • Park view
    • 1 king bed
    Enter dates to see prices
    Grand
    Grand
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Twin Room with View
    Club Twin Room with View
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Grand Hyatt Kuala Lumpur Hotel?

    What people love about Grand Hyatt Kuala Lumpur Hotel

    • 8.0
      Very good
      Location

      "Easy Access to KLCC"

      Beh

      |

      January 6, 2019

    • 10.0
      Exceptional

      "Best service will b back"

      thanh

      |

      January 12, 2019

    • 8.8
      Excellent
      Breakfast

      "Nice services n breakfast"

      Wai E.

      |

      October 7, 2016

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    More about Grand Hyatt Kuala Lumpur Hotel

    More about Grand Hyatt Kuala Lumpur Hotel

    8.4
    Excellent

    "Great gym ."

    HENRY

    |

    January 4, 2019

    Read more reviews

    An overview

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    What they offer

    10.0
    Exceptional

    "Great quality and standard in an excellent location"

    Todd

    |

    January 2, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Arthur's Bar and Grill
    360 m American, Asian, Bar
    Tony Roma's
    520 m American, Barbecue, European
    Ship
    610 m American, Asian, European
    Asian cuisine
    Asian cuisine
    Tonka Bean Cafe
    60 m Asian, Chinese, Halal
    Swatches
    160 m Asian, Chinese, Malaysian
    Lai Po Heen
    240 m Asian, Chinese, Halal
    Chinese cuisine
    Chinese cuisine
    biba's, mandarin oriental
    250 m Chinese
    Silk Road
    580 m Chinese
    Royal China Restautant
    730 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Grand Hyatt Kuala Lumpur Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1499)Booking.com Reviews (2682)
    9.1
    /
    10
    Cleanliness9.4
    Facilities9.3
    Location9.4
    Room comfort and quality9.3
    Service9.2
    Value for money8.6
    All languages
    All guests (1499)
    All room types

    Show reviews that mention 

    Showing 896 verified guest comments
    12345
    9.2
    Exceptional
    Murtuza from India
    Family with young children
    Grand Deluxe King
    Stayed 2 nights in April 2019

    Exceptional Service (special thanks to Ms Sherina)”

    In the heart of the city overlooking the twin towers, the location is perfect with key areas within walking distance We did not have our room available and were waiting for 20 mins to check in only to know it would take another 2 hrs ! This could have gone awry especially with an Infant in hand. Ms Sherina (Asst. Manager) came to the rescue and provided us with a temp room to fresh up and to make up to the inconvenience upgraded us to a suite room, pampered us with lovely lunch and a dinner voucher which more than made up for the wait for the check-in. More than this, the apologetic outlook and concern for its guest really touched the cord Must try food at their restaurant called 38.

    Reviewed April 25, 2019

    Dear Murtuza, Thank you for taking time to rate and review us on Agoda. We’re delighted to know that you enjoyed your meal at THIRTY8 and our team’s hospitality, especially Sherina, our Front Office Assistant Manager. Nevertheless, we’re sorry that you had to wait long during check-in on one of the hotel’s busiest days. Please let us know if your travel brings you back so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 26, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    CHIN from Malaysia
    Business traveler
    Grand King Room
    Stayed 4 nights in May 2019

    Fantastic KLCC View and Great Location”

    We had a fantastic room view twins tower just right infront our room. Highly recommend to this special room and we will come back again.

    Reviewed May 20, 2019

    Dear CHIN, Thank you for staying at Grand Hyatt Kuala Lumpur and for recommending us! We are glad that you enjoyed the twin tower view from your room and sincerely appreciate the time taken to share your wonderful experience. We hope to welcome you back to our hotel very soon! Best regards, Grand Hyatt Kuala Lumpur

    Responded May 28, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.6
    Exceptional
    nurul from Malaysia
    Business traveler
    Grand King Room
    Stayed 1 night in May 2019

    Exceptional”

    fresh fruit cuts for sahur is not that fresh. else is okay.

    Reviewed May 18, 2019

    Dear nurul, Thank you for choosing Grand Hyatt Kuala Lumpur for your stay in Kuala Lumpur. Many apologies that the fruits served during sahur is not fresh. We strive to serve our guests the best and we are really sorry for missing the mark on your dining experience. Please allow us to share your comments with our team for further improvement. We appreciate your invaluable feedback and hope to welcome you in the near future. Best regards, Grand Hyatt Kuala Lumpur

    Responded May 28, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.2
    Exceptional
    ILYANI from Brunei Darussalam
    Family with young children
    Tower View King
    Stayed 2 nights in April 2019

    True 5 star hotel.”

    It was my first time staying at Grand Hyatt with my family and it has become our favourite hotel in KL. Although our rooms were not ready on time when we arrived at Grand Hyatt, however, we could not complain much as everything else in this hotel is amazing. The room with spectacular view of the Twin Tower, wide choices of breakfast, the pool and the friendly and attentive staffs. They even gifted us with boxes of chocolate the next day . Overall, we've had the most amazing experience staying at Grand Hyatt. Will definitely stay here again in the future.

    Reviewed April 28, 2019

    Dear ILYANI, Thank you for taking time to rate and review us on Agoda. We’re pleased to hear that you enjoyed your overall experience with us, especially the view from our hotel, our breakfast spread and our team’s hospitality. Let us know if you are coming back again so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 29, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    LAN from Australia
    Couple
    Grand King Room
    Stayed 2 nights in May 2019

    Fantastic stay in great location ”

    I had a wonderful stay at the Grand Hyatt hotel. The staff were friendly and helpful. Facilities and location was excellent. Would definitely return.

    Reviewed May 20, 2019

    Dear LAN, We are happy to know that you enjoyed the overall experience at our hotel and the team will be delighted to read your compliments on their hospitality. Thank you for your comments on our location and facilities and we hope that you had a convenient stay with us. It is wonderful to hear that you would return to us and we definitely will be welcoming you with open arms! Best Regards, Grand Hyatt Kuala Lumpur

    Responded May 28, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Desmond from Singapore
    Couple
    Tower View King
    Stayed 2 nights in March 2019

    Good hotel, nice staffs and services ”

    Room must be reserve for guest as we already paid..we wait till 6 PM to have our room, we are tired after a long travelling and need to rest We appreciated for the free drink and free breakfast ..but we still need rest after we arrived at hotel

    Reviewed March 05, 2019

    Dear Desmond, Thank you for taking the time to rate and review us on Agoda. We are glad to hear that you enjoyed our team’s hospitality and we hope your overall stay with us was a pleasant one. However, we are sorry that you had to wait long to check in on one of the hotel busiest days and we apologise for any inconveniences caused. I will share this comment with our Front Office team for further review so we can do better in the future. We hope to welcome you back at the hotel again so we can make it up to you. Best Regards, Grand Hyatt Kuala Lumpur

    Responded March 07, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Nazrene from Singapore
    Couple
    Garden View King
    Stayed 1 night in March 2019

    Weekend gateway”

    It was a wonderful weekend gateway to celebrate a birthday. We were given complimentary birthday cake. We had a lovely time. Staff was friendly and helpful. Great amenities. We felt welcome and at home. We will definitely come back again.

    Reviewed March 04, 2019

    Dear Nazrene, Thank you for choosing Grand Hyatt Kuala Lumpur for your birthday trip. We are pleased to read that you enjoyed your overall experience with us, especially our team’s hospitality and the amenities. It is our pleasure to have you as our guest at the hotel and we looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

    Responded March 04, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Luka from Serbia
    Solo traveler
    Tower View King
    Stayed 1 night in January 2019

    Classy hotel”

    A very classy hotel with beautiful rooms overlooking the Petronas towers. Great facilities such as the pool and gym. Make sure to go for breakfast at the 38 restaurant on the 38th floor. Even if you don't have it included I your package, the 100 RM price is well worth the amazing food on offer and the stunning 360° views of Kuala Lumpur.

    Reviewed January 21, 2019

    Dear Luka, Thank you for taking time to share your recent experience with us. We are delighted to read that you enjoyed our facilities, the Petronas Twin Towers view from our hotel and our breakfast spread at THIRTY8. It is our pleasure to have you as our guest and we look forward to welcoming you again to our hotel. Best Regards, Grand Hyatt Kuala Lumpur

    Responded January 21, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.6
    Exceptional
    David from Indonesia
    Family with young children
    Grand King Room
    Stayed 1 night in January 2019

    Grand Hyatt and it’s huge Brand name”

    GH KL has proven it’s class as one of the best 5* hotel in KL. The room is spacey, complete amenities and cleanliness is superb. Pick the room with twin tower views, you’ll never regret. The pool are very kids friendly and also awesome views, and with the all-day dining by the pool, it was absolutely fantastic. You’ll have the pool, the view, as well as your lunch or a mid-day coffee break, Awesome. Has some problem during our stay, regarding my wifes b’day surprise, disappointing tho, but somehow it was a miscom problem among the staff’s of GH. And as human, i tried (tried very hard) to understand. But the way they settle it on the next day, shows me the class of Grand Hyatt. Aniway, Thank You Grand Hyatt KL. We’ll stay in GH KL, if we visit KL in the future.

    Reviewed January 10, 2019

    Dear David, Thank you for taking time to share your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to read that you enjoyed the overall experience with us, especially our pool area and the poolhouse. It is also wonderful to read that you enjoyed the Petronas Twin Towers view from our room. Please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

    Responded January 10, 2019
    Grand Hyatt Kuala Lumpur Hotel
    8.4
    Excellent
    HENRY from Singapore
    Family with teens
    Garden View King
    Stayed 4 nights in December 2018

    Superd location and facilities”

    Close to shopping mall with sheltered connectivity.Great gym .However customer service is little slack as luggage misplaced in wrong room and giving an edible gift which expires in 1 day.Worse still do not check whether the gift is suitable as we are vegan.Show lack of sincerity and professionalism.

    Reviewed January 04, 2019

    Dear Henry, Thank you for taking time to share your feedback with us on your recent stay. We are glad to read that you like our gym facilities and you find the location of our hotel convenient. We are sorry to read your comment regarding the misplaced of luggage in the wrong room. Please accept our sincere apologies as this is definitely not our usual standard. The team work hard to deliver and delight but it seems like we missed the mark on this occassion. We will definitely share this with our team especially our Director of Rooms for further corrections and review. Once again, we sincerely apologise for all the inconveniences caused during your stay with us. Best Regards, Grand Hyatt Kuala Lumpur

    Responded January 08, 2019
    Grand Hyatt Kuala Lumpur Hotel
    8.0
    Excellent
    KIMBERLY from Singapore
    Solo traveler
    Garden View King
    Stayed 3 nights in April 2019

    A luxury hotel with good location”

    Grand Hyatt KL hotel is located in good location and has various shopping malls ( eg: pavilion, suria KLCC) within near distance . Also the hotel staff are quite polite, nice and helpful. Will come again if come to KL next time...

    Reviewed April 19, 2019

    Dear Kimberly, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent stay! We’re glad to hear that you enjoyed the location of our hotel and our team’s hospitality. Let us know if your travel brings you back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 22, 2019
    Grand Hyatt Kuala Lumpur Hotel
    5.6
    Harvinderjit from Malaysia
    Solo traveler
    Grand King Room
    Stayed 1 night in April 2019

    Disappointing ”

    Well known hotel, high priced..but doesn't live up to a 5 star hotel, check-in was a breeze..room was dusty especially the sheets, during check out, returned my deposit in small denominations. While collecting my car at the vallet, I got into my car and only to be stopped by the staff stating i need to pay for the vallet, when it was already partially deducted from my deposit. Bad breakfast, nasi lemak not fully cooked, pancake was bad, I will rate MacDonald's pancake way wayyy higher. Matress not tht comfortable To summarize High price for a 3 star quality hotel

    Reviewed April 08, 2019

    Dear Harvinderjit, Thank you for taking time to share your feedback with us on Agoda. We are truly sorry for the unpleasant experience you had during your stay with us on one of the hotel’s busiest days, this is definitely not our usual standard. The team work hard to delight and deliver and it seems like we missed the mark on this occasion. In regards to the breakfast spread, we have shared your comment with our culinary team especially our Executive Chef for further review and improvements. Nevertheless, we apologize for the inconveniences caused to you during your stay. Once again, thank you for your invaluable feedback and let us know if you are coming back again so we can make it up to you. Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 10, 2019
    Grand Hyatt Kuala Lumpur Hotel
    9.6
    Exceptional
    Lawrence from United Kingdom
    Couple
    Club King
    Stayed 6 nights in March 2019

    Brit Abroad”

    Excellent hotel within walking distance of the Petronas Towers and monorail. Best Club Lounge I have ever used. Excellent staff who look after you from the minute your arrive to the minute you leave.

    Reviewed April 07, 2019

    Dear Lawrence, Thank you for taking time to rate and review us on Agoda. We’re pleased to hear that you enjoyed the location of our hotel, our team’s hospitality as well as our Grand Club lounge. Please do not hesitate to contact us if your travel brings you back so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 08, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Dzulfikhar from Singapore
    Couple
    Grand King Room
    Stayed 3 nights in September 2018

    Best Hotel ”

    So far, best hotel in KL. Period. The room is big and really spacious. Breakfast buffet spread was really really good. Definitely recommend to my friends. Quite a walking distance from Pavilion shopping district, but there’s a overhead bridge that links there straight. And it’s air conditioned. So no problem to walk around KL.

    Reviewed April 01, 2019

    Dear Dzulfikhar, Thank you for rating us 10 out of 10 on Agoda. We are glad to hear that you enjoyed our rooms and the breakfast spread. Please do not hesitate to contact us if you are coming back again so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

    Responded April 02, 2019
    Grand Hyatt Kuala Lumpur Hotel
    8.8
    Excellent
    Ivy from Philippines
    Couple
    Grand Twin Room
    Stayed 1 night in December 2018

    great staff”

    Aside from the fact that the hotel is nice, cozy and accessible, the most that stands out during our stay are the staff. From the people in the ground service, saying hi and hello and assisting our luggages, to reception, to restaurants we dine in all are smiling and readily to help and offer assistance. We would love to stay again in future :) Thank you!

    Reviewed January 02, 2019

    Dear Ivy, Thank you for sharing your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We are delighted to hear that you enjoyed the overall experience, especially our team’s hospitality. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

    Responded January 03, 2019
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Christopher from Japan
    Couple
    Tower View Deluxe King
    Stayed 3 nights in December 2018

    Amazing!”

    One of the best hotels and hotel experiences iv had was at this hotel! Staff was super friendly and helpful for helping us get around Malaysia! Rooms are super clean just like the pictures with amazing views of the city! Morning breakfast buffet is delicious so is the evening dinner menu a la carte! Definitely recommend this hotel!

    Reviewed December 17, 2018

    Dear Christopher, Thank you for your review and we are delighted to read that you enjoyed the overall experience, especially our team’s hospitality, the amazing view from our hotel and the food from our outlets. We looking forward to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

    Responded December 17, 2018
    Grand Hyatt Kuala Lumpur Hotel
    9.2
    Exceptional
    Aliff from Singapore
    Solo traveler
    Garden View King
    Stayed 1 night in September 2018

    Amazing time in Hyatt”

    From the moment I stepped into the hotel, the staff were attentive. They welcomed us and walked us up all the way to check-in counter. He (Mahadir, I think) stayed throughout with us and made sure he can answer any questions we have. The room.... WOW! huge, spacious and love the compartmentalisation. very organised room and top-notch room service. The breakfast spread is one not to miss too!

    Reviewed December 09, 2018

    Dear Aliff, Thank you for your review on Agoda. We are glad to read that you enjoyed the overall experience, especially our room and the service of our staffs. We will definitely share your compliments to our team especially the management and Mahadi so their hard work can be recognized. We look forward to welcoming you again at the hotel! Best Regards, Grand Hyatt Kuala Lumpur

    Responded December 10, 2018
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Nur from Singapore
    Couple
    Grand King Room
    Stayed 2 nights in November 2018

    Fantastic ”

    The service is super excellent. I reached KL 7.30 in the morning. We took the public transport which is the train and reaches Grand Hyatt approximately 8+ in the morning to check in which i did request ahead to check in at 10am but sometimes most hotels will tell u Subject to availability. But this one gets me right away. And so we manage to check in as early as right upon we reached. 👍🏻👍🏻👍🏻👍🏻

    Reviewed November 06, 2018

    Dear Nur, Thank you for taking the time to share your feedback with us. I am delighted to learn you had a fantastic experience throughout your stay with us. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

    Responded November 07, 2018
    Grand Hyatt Kuala Lumpur Hotel
    9.2
    Exceptional
    Nurul from Malaysia
    Family with young children
    Grand King Room
    Stayed 1 night in June 2018

    Exceptional”

    It was a wonderful stay. We LOVE the pool! Breakfast was great! The only problem was when we came back from midnight movie, the route from carpark to the room was confusing. Thank god the staff was very helpful.

    Reviewed November 02, 2018

    Dear Nurul, Thank you for sharing your feedback with us. I am delighted to learn you had a wonderful stay and you liked our pool and breakfast facilities. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you! Best regards, Grand Hyatt Kuala Lumpur

    Responded November 05, 2018
    Grand Hyatt Kuala Lumpur Hotel
    10.0
    Exceptional
    Haidatul from Singapore
    Couple
    Tower View King
    Stayed 2 nights in August 2018

    Awesome”

    I had a good stay there that my partner & I decided to extend one more night. It was a birthday trip so I was given a complimentary breakfast through out my stay there. Everything was perfect beyond words. From the time we step in the door to the reception, everything was good. The service were so efficient and top notch. The room were clean and classy. We didnt want to get up from the comfiest bed ever. Location wise was pretty easy too. Accessible to almost all the main shopping centre. I would definately return for sure!

    Reviewed October 22, 2018

    Dear Haidatul, Thank you for choosing Grand Hyatt Kuala Lumpur for your birthday trip. I am delighted to read that you enjoyed your stay and the team will be happy to read your compliments on their hospitality. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur, so we can continue to take care of you and your partner! Best regards, Grand Hyatt Kuala Lumpur

    Responded October 26, 2018
    Grand Hyatt Kuala Lumpur Hotel
    12345
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    Grand Hyatt Kuala Lumpur Hotel
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    • Exceptional location
    • Aquaria KLCC
    • Raja Chulan Monorail Station is within 0.36 km