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Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
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9

Exceptional

5,804 reviews

5,804 reviews

Housekeeping45
View40
Breakfast12

Impressive and luxury place with great services

Chia
- Apr 12, 2021
Highly rated by guests – 94% would recommend
See map

8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Casino at Venetian Macao 740 m
Macao Museum 4.6 km
Macau Tower Convention & Entertainment Centre 4.6 km
Grand Lisboa Casino 5.2 km
St. Dominic's Church 5.2 km
A-Ma Temple 5.5 km
Senado Square 5.7 km
Historic Centre of Macau 5.7 km
Monte Forte (Fortaleza do Monte) 5.9 km
Ruins of St. Paul's 6.0 km
Nearby landmarks
Cubic Club 20 m
Hard Rock Hotel 20 m
Taboo Show 20 m
City of Dreams Casino 30 m
The House of Dancing Water 90 m
Dragone Show 190 m
The Spectacle (MGM Cotai) 210 m
Cotai East Station 230 m
Cotai Strip Resorts 240 m
Skycab Cable Car (Wynn Palace) 270 m
Free Wi-Fi

Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau, Macau SAR, China, 999078 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Macau every 6 minutes on Agoda.com
Value for money8.8
Distance to city center2.0 Km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.4 km

Rooms available at Grand Hyatt Macau Hotel

Excellent
Room comfort & quality

8.9

Premier Suite
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Diplomat Suite
...
  • Room size: 165 m²/1776 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2 Twin Club Access
...
  • Room size: 52 m²/560 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
1 King Club Access
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Deluxe Suite King
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Twin Fountain View Suite
...
  • Room size: 64 m²/689 ft²
  • Lake view
  • 2 queen beds
Enter dates to see prices
Grand Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite Twin
...
  • Room size: 64 m²/689 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Grand Executive Suite
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand King Fountain View Suite
...
  • Room size: 64 m²/689 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Macau Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 520 HKD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hyatt Macau Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Macau Hotel has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Macau Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hyatt Macau Hotel. There's an additional charge of 307.6 HKD for adults and 148 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel features 2 on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in buffet during opening hours. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Hyatt Macau Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Hyatt Macau Hotel. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, in-house planning and event decoration are offered to help your event go smoothly.

Can business events be hosted at Grand Hyatt Macau Hotel?

On-site venues and convenient event services make Grand Hyatt Macau Hotel an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 20 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Grand Hyatt Macau Hotel?

The closest train, metro, or bus station is Cotai East Station, 230 m away from Grand Hyatt Macau Hotel.

What restaurants are nearby Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel’s neighborhood is Cotai which includes popular restaurants such as T For Tapas, Jin Ying and Alain Ducasse At Morpheus.

What popular shopping places are close to Grand Hyatt Macau Hotel?

Located in the Cotai area, Grand Hyatt Macau Hotel is close to great shopping choices like Fortune Diamond (Galaxy Macau), Hard Rock Hotel and The Shoppes at Cotai Sands Central.

What are popular attractions near Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

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Explore the neighborhood

What people love about Grand Hyatt Macau Hotel

  • 10

    Exceptional

    "Impressive and luxury place with great services"

    Chia

    |

    April 12, 2021

  • 9.6

    Exceptional

    "Good experience."

    FONG

    |

    October 27, 2020

  • 9.6

    Exceptional

    "Happy with hotel"

    Pee

    |

    October 21, 2020

Overall rating:

9

Exceptional
5,804 reviews
Cleanliness
9.3
Facilities
8.9
Location
8.8
Read all reviews >
What travelers say they love:
We have a living room with big sofa and a twin bed room.
Kien from Malaysia
Family with older children
More about Grand Hyatt Macau Hotel

More about Grand Hyatt Macau Hotel

This opulent accommodation is not only a part ofThe City of Dreams, an urban resort combining entertainment, shopping, and dining, but it is also Cotai's newest landmark. With 791 exclusive guest rooms, the Grand Hyatt Macau Hotel soars over the bustling city. Guests can choose between views of Cotai city or the Pearl River Delta Westbank. Room also come provided with deluxe amenities in their rooms. The property is located at the mid-point between Coloane and Taipa, meaning that guests can get to the airport and the Macau Ferry Terminals within 15 minutes. Nearby are numerous attractions such as the Ruins of St. Paul, Senado Square, A-Ma temple, and the Old Taipa Village. For recreational activities inside the hotel, choose from the 40-meter heated outdoor infinity pool with an aqua lounge, the 24-hour fitness center, or the world-class spa services with treatments like massages, facial/body treatment packages, and complete salon services. The two restaurants on the premises, Beijing Kitchen and Mezza9 Macau, are excellent choices when it comes to fine dining without having to step out of the hotel. An unbeatable location, world-class facilities, and friendly services can all be found here at the Grand Hyatt Macau Hotel.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

65 mentions

Swimming Pool

38 mentions

Breakfast

33 mentions

Food & Dining

27 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

mezza9 Macau

  • Cuisine: Chinese, International, Japanese
  • Menu: Buffet

Beijing Kitchen

  • Cuisine: Chinese
  • Menu: A-la-carte

Lobby Lounge

  • Cuisine: Chinese, Local
  • Menu: A-la-carte
Location
City of Dreams Estrada do Istmo, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.8

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    1.4 km 6 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.3 km

Public transportation

  • Cotai East Station
    230 m

Hospital or clinic

  • American Dental
    1.2 km

Convenience store

  • 7 Eleven
    440 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Casino at Venetian Macao
    740 m
  • Macao Museum
    4.6 km
  • Macau Tower Convention & Entertainment Centre
    4.6 km
  • Grand Lisboa Casino
    5.2 km
  • St. Dominic's Church
    5.2 km
  • A-Ma Temple
    5.5 km
  • Senado Square
    5.7 km
  • Historic Centre of Macau
    5.7 km
  • Monte Forte (Fortaleza do Monte)
    5.9 km
  • Ruins of St. Paul's
    6.0 km

Nearby landmarks

  • Cubic Club
    20 m
  • Hard Rock Hotel
    20 m
  • Taboo Show
    20 m
  • City of Dreams Casino
    30 m
  • The House of Dancing Water
    90 m
  • Dragone Show
    190 m
  • The Spectacle (MGM Cotai)
    210 m
  • Cotai East Station
    230 m
  • Cotai Strip Resorts
    240 m
  • Skycab Cable Car (Wynn Palace)
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property offers complimentary one-time buffet dinner per room per stay for Grand Offer Package.
  • Alcohol is available in the minibar at an extra charge.
  • The Grand Offer which includes 2 complimentary buffet credits is only for 2 persons per room. Extra bed fee does not include benefits for the third person.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from11:00
  • Check-out until11:00

Getting around

  • Airport transfer fee520 HKD
  • Distance from city center2.0 Km
  • Travel time to airport (minutes)6

Extras

  • Breakfast charge (unless included in room price)307.6 HKD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants2
  • Number of rooms 791
  • Room voltage220
  • Year property opened2009
Property announcements

The operation time of restaurants, bars, and recreational facilities had been revised. Please approach the property for more details. Guests who staying at 1 King Club Access, 2 Twin Club Access, Grand Suite King Club, Grand Suite Twin Club, Grand Deluxe Suite Club, Grand Executive Suite, Grand Executive Fountain View Suite, Premier Suite and Diplomat Suite can enjoy exclusive Grand Club privileges including breakfast, evening cocktails and more at our Grand Club Lounge. Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling. In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitation procedures. Please contact the property for more information.

In light of COVID-19 and for precautionary measures, some of the property's restaurants, bars and recreational facilities may have limited services. For inquiries, please contact the property directly. Please visit Macao Government Tourism Office website for the latest measures from the Macau SAR Government before making reservation and travelling.

The swimming pool, outdoor hot tubs and tennis court on level 3 will be closed for improvement works from January 10 to 30, 2022. Hotel guests may use the swimming pool at Nüwa Hotel. We appreciate your kind understanding.

Reviews of Grand Hyatt Macau Hotel from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities8.9
Location8.8
Room comfort and quality8.9
Service9.2
Value for money8.8
High score for Macau
Rating
9+ Exceptional (980)
8-9 Excellent (405)
7-8 Very Good (241)
6-7 Good (69)
<6 Below Expectation (75)
Time of the year
Mar - May (295)
Jun - Aug (527)
Sep - Nov (516)
Dec - Feb (432)
Don't miss out!Users are booking a place in Macau every 6 minutes on Agoda.com
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Show reviews that mention 

Showing 1,770 verified guest comments
12345
9.3
Exceptional
reza from Indonesia
Couple
Grand Suite King
Stayed 2 nights in February 2011

Cozy room with a view”

Spacious and tidy room, grear dining places, superb view, excellent location

during my trip to macau, i chose to stay at the grand hyatt macau hotel, located in the cotai area between the islands of coloane and taipa, off the tip of macau peninsula, china. packed with a spacious and tidy rooms, this is the hotel that made you wanted to stay more than just a few nights. with incredible view from the heights of the room, the night view in macau is pictured at the large window in our hotel room. dining in this hotel was a superb sensation. the beijing kitchen served you with the best cooking from china, including peking duck, while the lounge is so comforting with choices of champagne and wine. definitely a place worthwhile to be stayed in.

Reviewed April 01, 2011

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10.0
Exceptional
Elaine from Singapore
Couple
Stayed 1 night in September 2013

A wonderful experience”

Room was spacious,staff was attentive,locality

We had booked this room to spend our anniversary and we were surprise that the hotel was so attentive that they send up a little cake for our little celebration.As it was our first trip to Macau the first impression was wonderful as upon our arrival we were brought up to the club fool to check in without the hassle to wait and queue in the lobby. Everything was there at the club lounge to facilitate the guest. Just to mention the staff Ms Haruka ,she was very attentive and informative to guest as to let the guest have a pleasant stay at the Grand Hyatt. Both of us really appreciate the assistance given to us by Ms Haruka for making our stay at Hyatt a memorable one.A thumbs up and very much recommended for the club room and club access! As compare to Sheraton we will still choose to stay in Grand Hyatt if we will go back ro Macau again.

Reviewed September 23, 2013

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10.0
Exceptional
Debra from United Kingdom
Couple
Stayed 3 nights in July 2014

Superb Experience in Macau”

First Class Service, Great Location, Amazing Club Lounge

Our stay at the Grand Hyatt Macau was a complete wow. Every one of the staff went out of their way to make our stay special. We recommend the club rooms and suites; access to the Club Lounge was a great bonus, with its live kitchen at breakfast and evening canapés. The hotel is adjacent to the House of Dancing Water, an easy walk to the Venetian complex and convenient for the central Cotai Strip. We thoroughly recommend this hotel and can't wait to return! Top tip is trying the hotel's Egg Tarts in the Lobby Lounge; absolutely superb!!

Reviewed August 04, 2014

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9.3
Exceptional
Gavin from Canada
Couple
Stayed 1 night in September 2012

Great hotel in City of Dreams”

very large pool, spacious rooms, good service, fantastic dining options

we had a great stay at the grand hyatt macau. we were upgraded to a suite at no extra charge and the room was very clean, modern, nicely appointed, with huge windows. the outdoor pool is quite huge. we ate dinner at mezza 9, which was fantastic!!!! that was a big surprise of the stay. we had some traditional macanese food, very good wine, and the service and atmosphere there were great. the chef we saw was quite precise, which is great to see!!!! the hotel is located in the cotai area, in the city of dreams complex -- great if you want to see house of dancing water.

Reviewed September 27, 2012

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9.7
Exceptional
Grace from Australia
Family with young children
Grand Suite Twin
Stayed 4 nights in September 2011

Great rooms with good access to Macau attractions”

Great rooms at attractive rates

We stayed at the Grand Hyatt Macau for 5 nights with 3 children, 2,5, and 7 years old, in the grand suite room. The suite was large, both beds were double beds. My partner and myself fit well within the one bed with our baby daughter in the middle. Our 2 older boys slept well on the other bed. Then there is the lovely sofa in the lounge, nespresso machine, classy chinese tea...........all brand new, spacious, modern, clean......We can go on forever. Location wise it was good, within the city of dreams complex, opposite to the venetians, complimentary shuttles to literally anywhere in Macau, airport, ferry, other casino complexes, taipa city centre where there's alot of yummy food...... The buses were new and clean and feels very safe to sit in. The aircond was a comfortable temperature. We celebrated our 10th year wedding anniversary there, and when we arrived there was a nice chocolate cake waiting for us on the kitchen bench. Thanks! we really appreciated it!

Reviewed October 06, 2011

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9.3
Exceptional
Suying from Singapore
Couple
Stayed 2 nights in May 2010

A wonderful experience!”

Hospitality of staff; clean, spacious rooms; free shuttle services.
N.A

The room was beautiful, new, clean and spacious. The staff was very friendly and helpful. The hotel is part of the City of Dreams comprising of Crowne Plaza Hotel and Hard Rock Hotel. Despite being in Taipa Island instead of Macau, the free shuttle services provided by the hotel served to be very convenient. They provide free shuttle buses from the airport to hotel, hotel to Taipa City, Venetian and MGM Grand. Waiting time of the shuttle service was 5-10 mins. Overall, I would stay at the Grand Hyatt Macau again in my next visit.

Reviewed June 03, 2010

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9.7
Exceptional
Yoong from Singapore
Group
Stayed 3 nights in November 2011

Posh and beautiful hotel with great location,”

The convenience of getting to the casino and to other casinos, the friendliness of the hotel service staffs. This was my second time to stay at Hyatt which I enjoyed very much.

this year march 2011 was my first stay at grand hyatt macau hotel and i loved it so much that made me came back in november 27 2011 to stay in the same hotel. the room is spacious, clean, bright, the bathroom is luxurious, very bright and sparkling clean. the location of the hotel is very convenient, going to the casino is so easy, getting to the airport is just 10 minutes by hotel shutter bus. the service staff were very friendly and helpful.

Reviewed December 11, 2011

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9.7
Exceptional
Chan from Hong Kong SAR, China
Group
Stayed 1 night in August 2010

Modern Hotel, Designer Room”

excellent location, comfortable interior of the room, bright and value-added appliances
Front desk staff

Grand Hyatt Macau one of the hotels located in "City of Dreams", excellent location connecting with the shopping mall (grand international shops) and Casino. I like the interior design of the room and we can play the music by the user friendly system by our own mp3 (also apply to Apple series products). Only 1 thing to be improved. The service of front desk staff, not everyone can speak in Cantonese, u should find the right one to communicate, and i met a moody staff there, he told me cannot find my booking, after that he did few phone calls, of course, he found my record finally!!! but he even didn't appologise to me!! except this guy, all the staff are helpful and reliable.

Reviewed September 02, 2010

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9.0
Exceptional
Chong from Singapore
Couple
Stayed 3 nights in August 2011

Wonderful hotel with great service!”

Nice room, pool and facilities.

Our stay in Grand Hyatt Macau was memorable. Upon check-in, I was impressed with the service attitude of the reception staff and the concierge staff. We were upgraded to a King suite with a airport facing view. The suite was on the 16th floor, it was roomy, cosy and clean. It comes with a capsule coffee machine and good list of drinks in the fridge. The room service provided was commendable. I will recommend to my friends to stay in this hotel when visiting Macau. Will definitely consider to return again.

Reviewed September 08, 2011

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9.7
Exceptional
nitish from India
Couple
Stayed 1 night in June 2011

Lovely Hotel, Great hospitality and Fantastic room”

Wonderful Rooms, great location

There are three Big hotels within the same area, Grand Hyatt, Hard Rock and Venation. Although Venation was the one too hyped, I selected the Grand Hyatt thanx to the deal that I got on Agoda, My trip there was only one night and that is actually enough if you do not intend spending any time relaxing in the hotel room. But for me the moment I entered the hotel room I just wanted to spend the rest of my day there in the room itself, so I went down to get myself extension for a day only to realize that the price was almost double of what I had booked it on Agoda.

Reviewed July 16, 2011

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8.7
Excellent
Peter from Australia
Solo traveler
Stayed 2 nights in August 2011

Pretty alright digs”

Efficient service

although i've not stayed there, the grand hyatt in hong kong is one of my favourite hotels, with its extravagant but tasteful decor and its mix of spaces. so i expected much the same with its sister in macau. the design of the outside and of the public areas is comparatively rather bland and unoriginal, but i loved the first sight of the room: minimalist, clean, very soothing, and i enjoyed my stay there. but convenience has been sacrificed to design purity: when you're in the bath you can't reach the taps or soap holder, water usage is almost inescapably excessive, you have to almost climb out of bed to flick the light switches. i had no complaints about the service, the attitudes of staff, and so on: i certainly received very efficient and charming attention at check-in and check-out. the only restaurant i tried was the beijing kitchen, which i admired. of course there is plenty to choose from in terms of things to do nearby, and although taxis are sometimes hard to get the shuttle bus is fairly frequent and thus access to other parts of macau are easily managed. i enjoyed the hotel.

Reviewed August 15, 2011

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9.3
Exceptional
Yih from Singapore
Couple
Stayed 1 night in August 2011

Spacious room and attentive service”

Luxurious rooms and great service

the moment we stepped into the hotel, we were promptly guided to the fastest check-in queue and the staff served us with a great attitude and a smile. unlike many other macau hotels, the lobby of grand hyatt does not reek of smoke. the room layout is unique. there is a nice bath tub looking out to a great view. the bed is comfortable and we especially like the sofa area where we can chill/work/watch tv. the concierge is top notch and always know where we want to go. upon check out, we were again promptly guided to the fastest queue, which proves that the service first time round is no fluke.

Reviewed September 11, 2011

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10.0
Exceptional
Wai from Hong Kong SAR, China
Couple
Grand Suite King
Stayed 1 night in May 2013

Very Comforatble Hotel with excellent services”

huge room, great services, close to casino

A very comfortable hotel with great services; it is close to the city centre & ferry terminal (shuttle bus provided). Grand Hyatt is one of the three hotel from City of Dreams, it is also a higher end hotel; though, the price is a bit pricy given that we can go to Las Vegas for the same price for a 4D3N trip (hotel + flight inclusive) from Canada. The theatre for the famous “The House of Dancing Water” show is right beside the hotel’s lobby; The Casino is quite new compare to other hotels, but lacking of variety of games since the casino’s focus are mainly on the Mainlanders. I would definitely stay @ Grand Hyatt again if the price isn’t this high.

Reviewed May 20, 2013

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10.0
Exceptional
Shirley from Singapore
Group
Grand Suite Twin
Stayed 1 night in March 2014

Awesome and spacious room”

Spacious, attentive staff and clean

The stay at Grand Hyatt Macau Hotel was fantastic. We totally enjoyed our stay there. Upon check in, i requested for a room nearer to the lift lobby and the staff changed the room for me immediately. The room was so spacious and clean. i will go back to stay at Grand Hyatt Macau when i am going there for my next trip!

Reviewed April 08, 2014

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8.3
Excellent
Joecelyn from Philippines
Family with teens
Grand Suite Twin
Stayed 1 night in December 2011

amazing stay”

big and clean room, efficient staff

booked a grand suite twin for 1 night last dec 2, 2011. checking in was fast, front desk courteous and sweet. i was given free tickets for 5 for the bubble show, i thought based on the previous reviews, only 2 tickets are free per room per night stay. as we entered our room, was amazed by the room size, 2 big twin beds with a living and dining areas. a big plus was the espresso coffee machine.beds so so comfy and pillows so so soft. bathroom so sparklingly clean. a wide screened tv provided in bedroom and living room. we watched the dancing waters show at 8 pm, the theater is near the hotel lobby, so convenient. the show is one of a kind world class, spectacular performers with breathtaking stunts by motorbikes towards the end of the show. the food paradise at crown plaza near the bubble show theater offers affordable food, and just a short walk from this hotel.as we checked out the next day, concierge was polite and helpful as we stored our luggages, since we went to venetian hotel to watch the cirque du soliel, a must- see if you visit macau. overall, i really dont have regrets booking grand hyatt hotel for our family's 1st macau experience.

Reviewed December 06, 2011

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10.0
Exceptional
Ninh from United States
Couple
Stayed 1 night in December 2012

Great stay!”

Customer service, modern and spacious rooms, location

My wife and I really enjoyed our stay at the Grand Hyatt. The location is at the heart of the Cotai strip. We got to the hotel early and our room wasn't ready and that was expected. The professional staff took my number and surprising notified us within an hour that the room was ready. The service was consistently great throughout our stay. The rooms are spacious and nicely appointed with modern amenities. The location was great to visit other hotels and casinos nearby as well. We'll definitely be returning to this hotel.

Reviewed December 20, 2012

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9.7
Exceptional
Alexander from United Kingdom
Solo traveler
Grand Suite King
Stayed 1 night in September 2011

Beautiful hotel and a great location. ”

Hotel is central to good night life, shops, eating and Casinos. Excellent location and excellent rooms.

i only had one night at the grand hyatt this time but this is the second time within a year i have stayed at this location. i find the staff are very friendly and the hotel is close to many casinos, including the venetian which is just across the road. i was awarded a free upgrade which was a nice gesture. the hotel facilities and rooms are first class and great value. although there is more than enough to do within walking distance of the hotel and within the hotel it is very easy to visit other parts of macau by using the free bus service located under the hotel. i am looking forward to my next visit and would certainly recommend this hotel to anyone.

Reviewed September 16, 2011

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9.0
Exceptional
Howard from Philippines
Family with young children
Grand Suite King
Stayed 1 night in December 2010

Two Thumbs up”

Huge lobby, very well trained front desk persons
Long ques on check in and check out

The Grand Hyatt Macau sets the bar higher in terms of quality hotels in Macau. For travelers with young children, the hotel is a must. Not too crowded to the excited gamblers, quiet and relaxing atmosphere. Gym and Pools are must see and use. The Beijing Kitchen restaurant is a must try. The Pecking duck is sumptuous. The Sweet and sour Mandarin fish is another jewel. Will definitely be back

Reviewed January 03, 2011

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8.7
Excellent
Dustin from Australia
Couple
Grand Suite King
Stayed 1 night in June 2010

5 Star Experience”

Room, Hotel, Ammenities, Service
Too focused on one type of visitor, lacking true international approach, e.g. serving UHT milk

I went with my girlfriend for a weekend getaway to Macau. Wanting a luxury experience we thought we’d try out the new Grand Hyatt on the Cotai Strip, above the City of Dreams. While we did not go to the Casino, the hotel and its surroundings were very pleasant. Overall a very spacious room, wonderful facilities and great location. A few little things let them down, but overall highly recommended if you want to spoil yourself.

Reviewed June 10, 2010

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9.0
Exceptional
Alvin from Philippines
Couple
Stayed 2 nights in December 2011

Beautiful hotel with nice staff”

nice bathroom, spacious and very neat room

We have a great time staying in Grand Hyatt Macau. The staffs are so accomodating and always courteous. The room is very nice and the bathroom is so huge. The decorations in the lobby are so welcoming... Very accessible to nearby hotels and shops but is short of restaurants to choose from. Rides going to nearby hotels are not a problem for the hotel has provided its own shuttle bus.

Reviewed January 06, 2012

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