Grand Hyatt Macau Hotel
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Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau, Macau
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1 King Club Level Non-Smoking - Bed Grand Hyatt Macau Hotel
1 King Club Level Non-Smoking - Bed
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    Grand Hyatt Macau Hotel Reviews

    8.9
    Excellent
    /10
    (2142 reviews)See what guests said
    10.0
    Exceptional

    "The hotel is clean and neat with classy interior."

    Chung W.

    -

    January 9, 2019

    9.3
    Exceptional cleanliness
    Recommended by 95% of guests

    Things you’ll love about Grand Hyatt Macau Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.7
    See map
    Excellent location
    Popular
    Nearby
  • City of Dreams Casino30 m
  • Venetian Macao Casino730 m
  • Macau Tower Convention and Entertainment Centre4.61 km
  • Macau Museum4.62 km
  • A-Ma Temple5.53 km
  • Historic Centre of Macau5.67 km
  • Senado Square5.68 km
  • St. Dominic's Church5.72 km
  • Monte Forte (Fortaleza do Monte)5.92 km
  • Ruins of St Paul's Church6 km
  • Don't miss out!

    56 travelers are looking at this property right now | 13 travelers have booked today.

    Value for money8.6
    Distance to city center2.0 Km
    Location rating8.7
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport1.2 km

    Rooms available at Grand Hyatt Macau Hotel

    8.9
    Excellent
    Room comfort & quality
    Diplomat Fountain View Suite
    Diplomat Fountain View Suite
    ...
    • Room size: 165 m²/1776 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Grand Twin Fountain View Suite
    Grand Twin Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Lake view
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Fountain View Suite
    Grand Executive Fountain View Suite
    ...
    • Room size: 72 m²/775 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Grand King Fountain View Suite
    Grand King Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 110 m²/1184 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe Fountain View Suite
    Grand Deluxe Fountain View Suite
    ...
    • Room size: 69 m²/743 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Twin
    Club Deluxe Twin
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Twin Fountain View
    Club Deluxe Twin Fountain View
    ...
    • Room size: 52 m²/560 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Grand Deluxe Twin Fountain View
    Grand Deluxe Twin Fountain View
    ...
    • Room size: 52 m²/560 ft²
    • Lake view
    • 2 queen beds
    Enter dates to see prices
    Have a question for Grand Hyatt Macau Hotel?

    What people love about Grand Hyatt Macau Hotel

    • 9.6
      Exceptional

      "Every thing was great."

      Vijendra

      |

      December 3, 2018

    • 9.2
      Exceptional

      "Pros : perfect stayed with Cotai Connection free shuttle coach service in Cotai, airport and Macau."

      Chan S.

      |

      January 9, 2019

    • 9.2
      Exceptional

      "Room is good."

      Chan S.

      |

      January 9, 2019

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    More about Grand Hyatt Macau Hotel

    More about Grand Hyatt Macau Hotel

    9.6
    Exceptional

    "Excellent service, especially tina, nice and helpful."

    Wai P.

    |

    January 14, 2019

    An overview

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    What they offer

    10.0
    Exceptional

    "Best hotel ever."

    jinhee

    |

    January 7, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Guests staying at Club Deluxe King or Twin room, Club Deluxe Fountain View King or Twin Room, Grand Executive Suite, Grand Executive Fountain View Suite and Premier Suite have privileged access to the Grand Club including meeting room, breakfast, evening cocktails, afternoon tea set and all-day refreshment for selected room types.

    Reviews of Grand Hyatt Macau Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2142)Booking.com Reviews (1507)
    8.9
    /
    10
    Cleanliness9.3
    Facilities9.0
    Location8.7
    Room comfort and quality8.9
    Service9.2
    Value for money8.6
    All languages
    All guests (2142)
    All room types

    Show reviews that mention 

    Showing 1349 verified guest comments
    12345
    8.0
    Excellent
    Arica from Singapore
    Couple
    1 King Deluxe
    Stayed 1 night in May 2019

    Disappointing ”

    We stayed at the Grand Hyatt Macau for 1 night. We were given a free upgrade to a suite at check-in and that part was great. It was meant to be on a non-smoking floor but when we arrived at the room, it smelt of cigarette smoke! And we can literally smell it when we walked through the main door and even throughout the night. It could either be someone smoking when they are not permitted to, or it’s coming through the air conditioning system. Additionally, the carpets were full of stains and when using the shower, when you switch the tap to either extreme hot or cold temperatures, the water shuts off when it hits a certain temperature. Facilities and breakfast was good but I will think twice about staying there again, even though we were promised a complimentary upgrade the next time. Great brand name but disappointed with the experience. I wanted to get out of the room fast!

    Reviewed May 20, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.

    Responded May 20, 2019
    Grand Hyatt Macau Hotel
    5.2
    Joanne from Singapore
    Group
    1 King Deluxe
    Stayed 2 nights in May 2019

    Not recommended”

    Room wasn’t clean. Cutleries and bath tub were dirty. When asking for direction, staffs do not know and reply was abrupt. Agent recommend upgrade and breakfast at club lounge. Breakfast selection was miserable...chef unfriendly...

    Reviewed May 10, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.

    Responded May 16, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Jeremiah from Malaysia
    Couple
    1 King Deluxe
    Stayed 1 night in March 2019

    Nice hotel”

    Great hotel, we got complimentary upgrade as it was a weekday and hotel was not at capacity. View of Wynns fountain was a plus. The buffet is a must BEST in MACAU, HONG KONG and PROBABLY ASIA. Having no seats for guess waiting to check in at 3pm in the lobby is quite hillarious. Only to be notified upon check in that there are seats on the 1st floor. BEsides the minor details Great stay and Great buffet

    Reviewed March 23, 2019
    9.2
    Exceptional
    Minhee
    Business traveler
    2 Twin Deluxe
    Stayed 1 night in March 2019

    As good as it gets.”

    The smells of the hotel lobby was very impressive, make me feel good. Also, most staff are very kind and professional and they greeted me with a welcome. room condition is spacious and pleasant. amenities is good, If I go back to Macau, the choice is here. Thank you for all staffs.

    Reviewed March 17, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 21, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Naruemon from Thailand
    Family with teens
    2 Twin Deluxe
    Stayed 1 night in March 2019

    The best after all”

    Worth every penny for the room that I stayed. It was a beautiful room and the view was great. The hotel located in a good location. The room and lobby were very clean. Especially staffs , they were really nice and helpful.

    Reviewed March 17, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded March 21, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Yiu from Australia
    Couple
    1 King Deluxe
    Stayed 2 nights in February 2019

    Excellent Hotel”

    Our stay at the Grand Hyatt was excellent with highly trained staff to assist with our check in and check out, our room was clean and beautiful with a view of the Wynn Palace and cable car. There is a lot of shopping nearby and a food court just right upstairs but restaurants are limited. Highly recommended

    Reviewed February 28, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 01, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    YEONHO from South Korea
    Solo traveler
    2 Twin Deluxe
    Stayed 1 night in May 2019

    good and nice hotel”

    Comfy and nice hotel. free upgraded by the hotel. friendly staffs with good condition of the room

    Reviewed May 11, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded May 16, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    SIXING from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Wonderful”

    General a good hotel, staffs are friendly and helpful. And they delivered the birthday cake on the exact scheduled time, which needs the special compliment. The room is spacious and the bath facilities are terrific. Definitely a good choice to stay,

    Reviewed February 11, 2019

    It is great to hear that you thoroughly enjoyed your stay. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

    Responded February 14, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Alicia from Singapore
    Group
    2 Twin Deluxe
    Stayed 1 night in January 2019

    Great service”

    Loved the environment and the hotel was clean and quiet. Popular attractions like the Venetian and Parisian Macao hotel were close by but within 10-15minutes walk. There were free shuttle buses provided by the hotel to the airport, ferry terminal or the Macau city which makes travelling around convenient. Overall experience with Grand Hyatt is great!

    Reviewed January 15, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded January 30, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Chung from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Great Service”

    The hotel is clean and neat with classy interior. The service from everyone from the Grand Hyatt team is professional and sweet. I have left an item in my hotel room during my stay, the staff are helpful and assist me through the process. Thanks a lot! And would love to stay there again.

    Reviewed January 09, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded January 30, 2019
    Grand Hyatt Macau Hotel
    9.6
    Exceptional
    Henry from Singapore
    Couple
    1 King Deluxe
    Stayed 2 nights in December 2018

    Very clean, nice and beautiful room”

    The room was really beautiful, clean and spacious. The see thru bathroom with the bathtub beside the window is very suitable for couples. The room was very clean and bed was super comfortable. Sound proofing was good as I could not hear other guests walking around the corridor nor could i hear any noise from the room beside us. The staff went the extra mile to prepare something special for us and I am very grateful for their assistance and help.

    Reviewed December 18, 2018

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging.

    Responded December 21, 2018
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Ziying from Australia
    Couple
    2 Twin Deluxe
    Stayed 3 nights in November 2018

    Comfy Stay”

    The room was located on 18th floor with good view. It was clean and spacious. Convenient location to get around. The service was good. The staff offered late checkout till 1pm. Nice outdoor pool and spa.

    Reviewed December 10, 2018

    Thank you very much for taking the time to pass on your comments with us. We are delighted to learn that you are satisfied with the services and facilities in our hotel. Thank you for staying with us and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future.

    Responded December 11, 2018
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Sin from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in March 2019

    Excellent Hotel”

    Excellent hotel, location and service are very good. The room is spacious and very clean.

    Reviewed April 27, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded May 03, 2019
    Grand Hyatt Macau Hotel
    8.0
    Excellent
    Karun from Thailand
    Couple
    1 King Deluxe
    Stayed 2 nights in April 2019

    Great Place to stay in Macau”

    We've stayed there last time when we visited Macau. The hotel located in City of Dream area and just opposite of Wynn Palace hotel, where you can enjoy the fountain dancing show during the night time and there are free shuttle bus those you can use to travel to Macau Peninsula, Airport, and China border. So, great location and transportation. Our stay was pleasant, the room was totally clean and nice, the Grand Tower room is well allocated space with separated living room, bath room, and bed room.

    Reviewed April 14, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded April 15, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Leon from Singapore
    Couple
    1 King Deluxe
    Stayed 2 nights in March 2019

    Excellent service and wonderfully big room”

    Service prior to arrival and during check-in is highly impeccable. The hotel provided small gestures to celebrate our anniversary during our stay, which made the stay even more enjoyable. The room was incredibly spacious with outstandingly modern interiors and was super comfortable. Free hotel shuttles to almost every part of Macau were available during our stay too.

    Reviewed April 05, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded April 09, 2019
    Grand Hyatt Macau Hotel
    6.4
    Good
    Yunkai from Hong Kong
    Family with young children
    1 King Deluxe
    Stayed 1 night in December 2018

    Value for money but poor reception staff”

    I was only arrived 15-min earlier than the expected check-in time, however, the reception staff refuse to let me check-in and arrange a room for me. So I just walked away to the nearby shopping mall, and when I came back after 30-min, they asked me to queue-up again. I was never treated like this in any 4-5 star hotels before, unacceptable service. Apart from the poor service, the room itself is spacious and clean, with free Nespresso coffee machine. So overall it is still OK if you didn't come in the peak season.

    Reviewed March 23, 2019

    Thanks for taking the time to share your recent stay with us. We look forward to welcoming you back in the near future.

    Responded March 27, 2019
    Grand Hyatt Macau Hotel
    9.6
    Exceptional
    Lai from Singapore
    Group
    2 Twin Deluxe
    Stayed 2 nights in March 2019

    Exceptional”

    The room is very spacious and clean. Connecting shuttle bus is a breeze both way. Glad and happy the room is on high floor with airport view. Perfect location if you want to watch The House of the Dancing Water, walking distance to Venetian and Parisian too. It will be great if the hotel set up a waiting lounge for senior folks to sit while waiting for check in.

    Reviewed March 22, 2019

    Thanks for taking the time to share your recent stay with us. We look forward to welcoming you back in the near future.

    Responded March 27, 2019
    Grand Hyatt Macau Hotel
    9.6
    Exceptional
    Ser from Singapore
    Group
    1 King Deluxe
    Stayed 3 nights in March 2019

    Excellent value for money !”

    Room & Hotel cleanliness: Excellent Service: Excellent, from the check-in to the housekeeping to the plumber technician. Food: We tried the buffet breakfast, there was a wide variety of food with good quality. Location: Located within the City of Dreams shopping mall (in the Cotai area), with a wide choice of restaurants, & a convenience shop located at the basement, near the shuttle bus area, where we bought snacks & bananas for supper. There is free shuttle bus service to MGM, Wynn Palace, Galaxy Resorts, Venetian, Studio City & Sands Cotai Central. If you prefer to walk, the Sands Cotai Central shopping mall is just across the road, though there is no shelter from the rain or sun. From Sands Cotai Central, it is a short & sheltered walk to the Shoppes at Venetian, Shoppes at Parisian, & Shoppes at Four Seasons shopping malls.

    Reviewed March 15, 2019

    It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

    Responded March 21, 2019
    Grand Hyatt Macau Hotel
    8.4
    Excellent
    Jared from Canada
    Couple
    1 King Deluxe
    Stayed 1 night in November 2018

    Enjoyed our stay”

    Great hotel, and was even upgraded to suite for wife's bday. Only down side is the breakfast buffet wasn't up to par with Hong Kong. As well as not being able to use to Jacuzzi pools at before 12pm (when we check out at 11am) as well as the rude reception at the kids zone, when we wanted to take a look but told we were't allowed to look because we aren't kids.... hah. Overall nice stay but steep price tag for it.

    Reviewed November 13, 2018

    Thank you for your feedback following your recent visit at Grand Hyatt Macau. We look forward to have the pleasure of welcoming you back to Grand Hyatt Macau in the near future.

    Responded November 22, 2018
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    maggie from Hong Kong
    Couple
    Grand Executive Suite
    Stayed 1 night in July 2018

    my most favourite hotel in macau”

    amazing hotel, room very nice, staff very nice, food very nice, facility very nice! Highly recommand to stay in when travelling to macau. the club lounge is excellent as always in any other Hyatt hotels.

    Reviewed July 16, 2018

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded July 17, 2018
    Grand Hyatt Macau Hotel
    12345
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    • Excellent location
    • City of Dreams Casino