Grand Hyatt Macau Hotel
Free Wi-Fi

Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau, Macau
- View on map
1 King Club Level Non-Smoking - Bed Grand Hyatt Macau Hotel
1 King Club Level Non-Smoking - Bed
    Removed from saved list
    Lobby Grand Hyatt Macau Hotel
    Lobby Grand Hyatt Macau Hotel
    Swimming pool [outdoor] Grand Hyatt Macau Hotel
    Grand Suite King - Guestroom Grand Hyatt Macau Hotel
    See all 65 photos
    Lobby Grand Hyatt Macau Hotel

    Grand Hyatt Macau Hotel Reviews

    8.9
    Excellent
    /10
    (1978 reviews)See what guests said
    10.0
    Exceptional

    "The hotel is clean and neat with classy interior."

    Chung W.

    -

    January 9, 2019

    9.3
    Exceptional cleanliness
    Recommended by 94% of guests

    Things you’ll love about Grand Hyatt Macau Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.7
    See map
    Excellent location
    Nearby
    Popular
  • The House of Dancing Water20 m
  • Cubic Club20 m
  • Hard Rock Hotel20 m
  • Taboo Show20 m
  • City of Dreams Casino30 m
  • Dragone Show190 m
  • The Shoppes at Cotai Sands Central300 m
  • Macau University of Science and Technology330 m
  • Sands Cotai Central Casino420 m
  • DFS Garlleria440 m
  • This property is in high demand!

    Booked 33 times since yesterday

    Value for money8.6
    Distance to city center2.0 Km
    Location rating8.7
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport1.2 km

    Rooms available at Grand Hyatt Macau Hotel

    8.9
    Excellent
    Room comfort & quality
    Diplomat Fountain View Suite
    Diplomat Fountain View Suite
    ...
    • Room size: 165 m²/1776 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Grand Twin Fountain View Suite
    Grand Twin Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Fountain View Suite
    Grand Executive Fountain View Suite
    ...
    • Room size: 72 m²/775 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 110 m²/1184 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand King Fountain View Suite
    Grand King Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Twin
    Club Deluxe Twin
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Twin Fountain View
    Club Deluxe Twin Fountain View
    ...
    • Room size: 52 m²/560 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Grand Deluxe Fountain View Suite
    Grand Deluxe Fountain View Suite
    ...
    • Room size: 69 m²/743 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe King Club Suite
    Grand Deluxe King Club Suite
    ...
    • Room size: 52 m²/560 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Have a question for Grand Hyatt Macau Hotel?

    What people love about Grand Hyatt Macau Hotel

    • 9.6
      Exceptional

      "Every thing was great."

      Vijendra

      |

      December 3, 2018

    • 9.2
      Exceptional

      "Pros : perfect stayed with Cotai Connection free shuttle coach service in Cotai, airport and Macau."

      Chan S.

      |

      January 9, 2019

    • 9.2
      Exceptional

      "Room is good."

      Chan S.

      |

      January 9, 2019

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Grand Hyatt Macau Hotel

    More about Grand Hyatt Macau Hotel

    9.6
    Exceptional

    "Excellent service, especially tina, nice and helpful."

    Wai P.

    |

    January 14, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Best hotel ever."

    jinhee

    |

    January 7, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of Grand Hyatt Macau Hotel from real guests

    Agoda Reviews (1978)Booking.com Reviews (1479)
    8.9
    /
    10
    Cleanliness9.3
    Facilities9.0
    Location8.7
    Room comfort and quality8.9
    Service9.2
    Value for money8.6
    Provided by verified guests of Agoda
    All languages
    All guests (1978)
    All room types

    Show reviews that mention 

    Showing 1269 verified guest comments
    12345
    9.2
    Exceptional
    Yiu from Australia
    Couple
    1 King Deluxe
    Stayed 2 nights in February 2019

    Excellent Hotel”

    Our stay at the Grand Hyatt was excellent with highly trained staff to assist with our check in and check out, our room was clean and beautiful with a view of the Wynn Palace and cable car. There is a lot of shopping nearby and a food court just right upstairs but restaurants are limited. Highly recommended

    Reviewed February 28, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 01, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    SIXING from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Wonderful”

    General a good hotel, staffs are friendly and helpful. And they delivered the birthday cake on the exact scheduled time, which needs the special compliment. The room is spacious and the bath facilities are terrific. Definitely a good choice to stay,

    Reviewed February 11, 2019

    It is great to hear that you thoroughly enjoyed your stay. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

    Responded February 14, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Dicky from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Excellent”

    A nice view and upgrade from the staff and we ended up in a Grand Deluxe Fountain View Room for our celebration of Anniversary. It is a stunning view and a fantastic stay in the room. One minor issue is that the bath tub is not 100% clean, but still, a great experience.

    Reviewed January 22, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded January 30, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Alicia from Singapore
    Group
    2 Twin Deluxe
    Stayed 1 night in January 2019

    Great service”

    Loved the environment and the hotel was clean and quiet. Popular attractions like the Venetian and Parisian Macao hotel were close by but within 10-15minutes walk. There were free shuttle buses provided by the hotel to the airport, ferry terminal or the Macau city which makes travelling around convenient. Overall experience with Grand Hyatt is great!

    Reviewed January 15, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded January 30, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Chan from Malaysia
    Group
    2 Twin Deluxe
    Stayed 2 nights in January 2019

    I will come back!!”

    Pros : perfect stayed with Cotai Connection free shuttle coach service in Cotai, airport and Macau. Room is good. Cons : i’ve shown 3 pax for a room and Hyatt’s room and price are also shown based on 3 pax (2 pax prices is cheaper). . So i requested Hyatt for 3 single beds. When nearer to Jan 6th (my check in sate), Hyatt’s Ms Mandy emailed me that the room is come with 2 Twin size beds (4.5’ x 6’) for Deluxe Twins Room and couldnt add any more bed! I was shocked with surprised! If so, why Hyatt still charged me for 3 pax? 3 pax means the room is available to (a) have 3 single beds or (b) 1 Queen (5’x6’) 1 Single or (c) add another bed with extra charges from 2 pax room charges. It is NOT worth the value of staying at 3 pax prices but only comes with 2 twins beds (4.5’ x 6’) to whom i had to share with my husband. I wish Agoda/Hyatt will compensate us a bit!

    Reviewed January 09, 2019
    9.6
    Exceptional
    Henry from Singapore
    Couple
    1 King Deluxe
    Stayed 2 nights in December 2018

    Very clean, nice and beautiful room”

    The room was really beautiful, clean and spacious. The see thru bathroom with the bathtub beside the window is very suitable for couples. The room was very clean and bed was super comfortable. Sound proofing was good as I could not hear other guests walking around the corridor nor could i hear any noise from the room beside us. The staff went the extra mile to prepare something special for us and I am very grateful for their assistance and help.

    Reviewed December 18, 2018

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging.

    Responded December 21, 2018
    Grand Hyatt Macau Hotel
    8.0
    Excellent
    Alex from Hong Kong
    Family with teens
    2 Twin Deluxe
    Stayed 1 night in February 2019

    Nice hotel but the restaurant is definitely below standard”

    I have been staying in different 5 star hotel in the world. Grand Hyatt is truly able to deliver a pleasant stay for us. Room is large and modern. Love the design a lot. Unfortunately, we were quite disappointed about the dinner buffet in mezza 9 restaurant. It started running out of food at 9:00pm, but the buffet is officially closed at 11:00pm. We thought it is unreasonable to run out of food before two hours. We have tried many buffet before and even a three star hotel would not run out of food so early. We were so disappointed.

    Reviewed February 06, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.

    Responded February 08, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Charlene from Malaysia
    Couple
    1 King Deluxe
    Stayed 1 night in February 2019

    GOOD SERVICES & NICE HOTEL TO STAY”

    Everything was marvelous

    Reviewed February 27, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 01, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Ho from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in February 2019

    正”

    washroom is spacious

    Reviewed February 26, 2019

    Thanks for taking the time to share your recent stay with us. We look forward to welcoming you back in the near future.

    Responded March 01, 2019
    Grand Hyatt Macau Hotel
    8.4
    Excellent
    Jared from Canada
    Couple
    1 King Deluxe
    Stayed 1 night in November 2018

    Enjoyed our stay”

    Great hotel, and was even upgraded to suite for wife's bday. Only down side is the breakfast buffet wasn't up to par with Hong Kong. As well as not being able to use to Jacuzzi pools at before 12pm (when we check out at 11am) as well as the rude reception at the kids zone, when we wanted to take a look but told we were't allowed to look because we aren't kids.... hah. Overall nice stay but steep price tag for it.

    Reviewed November 13, 2018

    Thank you for your feedback following your recent visit at Grand Hyatt Macau. We look forward to have the pleasure of welcoming you back to Grand Hyatt Macau in the near future.

    Responded November 22, 2018
    Grand Hyatt Macau Hotel
    8.4
    Excellent
    Kung from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in February 2019

    Excellent”

    Large cosy room, comfortable. Nice gym and pool. No local restaurants nearby, breakfast was expensive.

    Reviewed February 20, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded February 21, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Pinru from China
    Couple
    2 Twin Deluxe
    Stayed 1 night in February 2019

    terrible breakfast”

    This was our anniversary but no surprise was given (unlike Marriott and regis)

    Reviewed February 18, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. We hope to welcome you back for another stay at our hotel.

    Responded February 18, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Chung from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Great Service”

    The hotel is clean and neat with classy interior. The service from everyone from the Grand Hyatt team is professional and sweet. I have left an item in my hotel room during my stay, the staff are helpful and assist me through the process. Thanks a lot! And would love to stay there again.

    Reviewed January 09, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded January 30, 2019
    Grand Hyatt Macau Hotel
    5.6
    Pui from Hong Kong
    Family with young children
    1 King Deluxe
    Stayed 1 night in December 2018

    Hardware and software”

    1. Room Booking - I booked 2 rooms of King Beds first and was asked to change one booking to Twin Bed Room in order to request connecting room as they don't have connecting rooms of 2 King Beds. I followed the advice. Upon arrival, I found connecting rooms are all twin beds only. I was pushed to sleep in separate beds with husband finally. I was not informed I cannot have connecting rooms of 1 king bed + 2 twin beds. 2. I was offered a birthday cake and advised they will deliver to my room once I checked in. However, I have to call service desk 2 times and wait for nearly an hour to have the cake delivered. 3. Facilities - No indoor swimming pool and one phone in room not working, I can only talk via speaker phone. 4. Girl at front desk - Language skill is average only. She didn't brief me the booking entitlement and the cake arrangement until I asked. 5. Guy at front desk didn't add my consumption to my GH membership account until I emailed to ask the next day.

    Reviewed December 11, 2018

    Thank you for staying with us in Grand Hyatt Macau and sharing a valuable feedback with us. We do apologize that our services and facilities couldn’t meet your expectation. We have already reported your comments to our management team and will take this for review and enhancement. We do hope you will give us the second chance to welcome you back with better experience in the future.

    Responded December 13, 2018
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Ziying from Australia
    Couple
    2 Twin Deluxe
    Stayed 3 nights in November 2018

    Comfy Stay”

    The room was located on 18th floor with good view. It was clean and spacious. Convenient location to get around. The service was good. The staff offered late checkout till 1pm. Nice outdoor pool and spa.

    Reviewed December 10, 2018

    Thank you very much for taking the time to pass on your comments with us. We are delighted to learn that you are satisfied with the services and facilities in our hotel. Thank you for staying with us and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future.

    Responded December 11, 2018
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    maggie from Hong Kong
    Couple
    Grand Executive Suite
    Stayed 1 night in July 2018

    my most favourite hotel in macau”

    amazing hotel, room very nice, staff very nice, food very nice, facility very nice! Highly recommand to stay in when travelling to macau. the club lounge is excellent as always in any other Hyatt hotels.

    Reviewed July 16, 2018

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded July 17, 2018
    Grand Hyatt Macau Hotel
    7.2
    Very good
    Alex from Hong Kong
    Family with teens
    1 King Deluxe
    Stayed 1 night in February 2019

    Not a professional as a high class hotel”

    I have been staying in different 5 star hotel in the world. Grand Hyatt is truly able to deliver a pleasant stay for us. Room is large and modern. Love the design a lot. Unfortunately, I had discovered some problems. The room rules are quite misleading. As I had booked a total of three persons under the Grand Offer package, the room rules does not stated that there will be only two breakfasts included, though it is good that the Hotel agreed to provided the 3rd person's breakfast, the Hotel should try to amend the room rules to avoid misunderstanding. Also, there should be a extra bed provided, unfortunately, I was told there will not be able to provide an extra bed only before three to five days ago due to the fire safety regulation. It is quite strange as the Hotel should know it after my booking. Sadly, the Hotel didn't contact me in advance to address the issue. They even did not offer me any alternative to solve the issue.

    Reviewed February 06, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations. We have already passed your feedback to related department for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improvement. We hope to welcome you back for another stay at our hotel.

    Responded March 27, 2019
    Grand Hyatt Macau Hotel
    6.8
    Good
    Mei from Hong Kong
    Family with teens
    2 Twin Deluxe
    Stayed 1 night in July 2018

    Bad check-in experience ”

    Delayed my check in time to 5:00 pm but still cannot give me the room type I booked...

    Reviewed February 14, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologized that we fell short on your expectations and we are taking this serious and have already reported this to our management team for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improvement. We hope to have the pleasure of welcoming you back again in the future.

    Responded February 15, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Patrick from Singapore
    Group
    2 Twin Deluxe
    Stayed 1 night in October 2018

    1N stay in city of dreams grand Hyatt”

    Room was spacious and the design or layout is to our likings. Staff is friendly and I really enjoy the Nespresso coffee maker. 10mins to airport which is always good when we are rushing. Really nothing much to complain. It would be almost perfect if there is a casino right at the lobby but the walk to city of dreams casino is not too far either.

    Reviewed October 27, 2018

    It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

    Responded October 31, 2018
    Grand Hyatt Macau Hotel
    7.6
    Very good
    Kin from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in October 2018

    Grand Hyatt ?”

    Its called Grand Hyatt, but the facilities are pretty standard, maybe even lower than some Hyatt Regencies. I stayed in a junior suite, the room was large. But apart from the extra space there is nothing to write home about. Amenities in the bath room are cheap ... tooth brushes, soaps, showers, marbles, furniture etc. made me felt like staying in a 3/4-star hotel. Enough ramble ... The beds and sofa are excellent, very comfortable. Breakfast buffet also excellent, much better than many other hotels. The staffs are nice & friendly despite (very obviously) they are understaffed. Overall some good & bad surprises. Don't treat it as a Grand Hyatt, but just another hotel that suits your budget and you'll be happier.

    Reviewed October 23, 2018

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.

    Responded October 24, 2018
    Grand Hyatt Macau Hotel
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Grand Hyatt Macau Hotel
    |Excellent 8.9
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • City of Dreams Casino