Grand Hyatt Macau Hotel
Grand Hyatt Macau Hotel
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"Very good price compare with huge size"

WAI L.

December 6, 2017

1 King Club Level Non-Smoking - Bed Grand Hyatt Macau Hotel
1 King Club Level Non-Smoking - Bed
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Swimming pool [outdoor] Grand Hyatt Macau Hotel
Swimming pool [outdoor]
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Fitness center Grand Hyatt Macau Hotel
Fitness center
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 Grand Hyatt Macau Hotel
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See map Grand Hyatt Macau Hotel
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Excellent
Location
8.6
See all 58 photos Grand Hyatt Macau Hotel
See all 58 photos
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Grand Hyatt Macau Hotel

Excellent location
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Excellent
From 1169 reviewsSee what guests said
8.7
Recommended by 91% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
8.9
Excellent
Room comfort & quality
This property is in high demand!Booked 19 times in the last 24 hours | 13 travelers are looking at this property right now
Diplomat Fountain View Suite
Diplomat Fountain View Suite
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  • 165 m²/1776 ft²
  • Executive lounge access
  • 1 king bed
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Grand King Fountain View Suite
Grand King Fountain View Suite
...
  • 64 m²/689 ft²
  • Non-smoking
  • 1 king bed
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Grand Twin Fountain View Suite
Grand Twin Fountain View Suite
...
  • 64 m²/689 ft²
  • Non-smoking
  • 2 queen beds
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Grand Executive Fountain View Suite
Grand Executive Fountain View Suite
...
  • 72 m²/775 ft²
  • Executive lounge access
  • 1 king bed
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Premier Suite
Premier Suite
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  • City view
  • 110 m²/1184 ft²
  • 1 king bed
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Grand Deluxe Fountain View Suite
Grand Deluxe Fountain View Suite
...
  • 69 m²/743 ft²
  • Non-smoking
  • 1 king bed
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Grand Suite King
Grand Suite King
...
  • City view
  • 64 m²/689 ft²
  • 1 king bed
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Grand Executive Suite
Grand Executive Suite
...
  • City view
  • 72 m²/775 ft²
  • 1 king bed
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Deluxe Grand Suite
Deluxe Grand Suite
...
  • City view
  • 69 m²/743 ft²
  • 1 king bed
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Grand Suite Twin
Grand Suite Twin
...
  • City view
  • 64 m²/689 ft²
  • 2 queen beds
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More about Grand Hyatt Macau Hotel

More about Grand Hyatt Macau Hotel

"Brilliant customer service, really best!"

Reviewed June 16, 2017

POLUNG from Hong Kong

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Family with older children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Bathroom is fantastic with nice looking tub and rain shower..."

YUNZUO from Singapore

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Guests staying at Club Deluxe King or Twin room, Club Deluxe Fountain View King or Twin Room, Grand Executive Suite, Grand Executive Fountain View Suite and Premier Suite have privileged access to the Grand Club including meeting room, breakfast, evening cocktails, afternoon tea set and all-day refreshment for selected room types.

Real reviews from real guests

Agoda Reviews (1169)Booking.com Reviews (405)
8.7
Cleanliness9.3
Facilities8.8
Location8.6
Room comfort and quality8.9
Service9.2
Value for money8.3
Provided by verified guests of Agoda
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Showing 1014 verified guest comments
12345
6.0
Fung from Hong Kong
Family with young children
Deluxe Grand Suite
Stayed 1 night in September 2018
The check in service is awful. Long wait and long queue,”
Lazy staff they do not offer new reception for check in even there is idle computers
Reviewed September 14, 2018
Thank you for staying with us and sharing us your feedback. And we feel sorry that our services didn't exceed your expectations, we will pass your comments to the respective team for review. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back in the near future.
Responded September 17, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
jongkwan from South Korea
Couple
Grand Deluxe King Fountain View
Stayed 1 night in September 2018
so nice hotel”
good point : reasonable price, clean and large enough room, nice view(fountain view) bad point : no indoor pool, poor food mall on secons floor, not so much bad point.... it was quite good memories
Reviewed September 11, 2018
Thanks for taking the time to share your recent stay with us. We truly hope we will have the pleasure of welcoming you back very soon to Grand Hyatt Macau.
Responded September 13, 2018
Grand Hyatt Macau Hotel
9.6
Exceptional
Meng from Malaysia
Business traveler
Grand Deluxe King Fountain View
Stayed 3 nights in August 2018
Great hotel with great services”
Room is spacious and the staff is polite and friendly despite many guests. Location is excellent with plenty of top amenities nearby.
Reviewed August 28, 2018
Thanks for your compliments. We always hope to provide our guest home away home so you will find our room is comparatively spacious. While located in City of Dreams, shopping, dinning and entertainment are just steps away. Once again, thank you very much and hope to see you again soon.
Responded August 31, 2018
Grand Hyatt Macau Hotel
8.4
Excellent
JONGWON from South Korea
Solo traveler
Grand Deluxe King Fountain View
Stayed 2 nights in August 2018
Great Time”
Everything was perfect. Easy to go sites by shuttles. Very kind agent greets. The only thing I didn’t like was weather. Because of the typhoon, Not available to use swimming pool.
Reviewed August 16, 2018
Thank you for choosing Grand Hyatt Macau, we are happy to learn that you have enjoyed the stay. And we understand that the unviability of outdoor facilities is disappointing, but this is to make sure the safety of our guests. Hope to see you again soon.
Responded August 16, 2018
Grand Hyatt Macau Hotel
2.0
Chung from Canada
Solo traveler
Grand Deluxe King Fountain View
Stayed 1 night in August 2018
Clean & good services”
Perfect area & best services
Reviewed August 07, 2018
Thank you very much for taking the time to pass on your comments with us. We are delighted to learn that you are satisfied with the services and facilities in our hotel. Thank you for staying with us and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future.
Responded August 08, 2018
Grand Hyatt Macau Hotel
4.8
Ryan from Malaysia
Business traveler
Grand King Fountain View Suite
Stayed 1 night in August 2018
aweful service room was very gloomy and not lavish”
Upon checking in the staff spoke very little English, took forever to get checked in. Furthermore I booked a suite room and was chocked to see how bare and simple this room was. Also, I asked for a late check out and the operator was very rude and un accommodating. Would not recommend this nor stay there ever again.
Reviewed August 06, 2018
Thank you very much for taking the time to pass on your comments with us. Rest assured, we will look into these comments and improve our quality moving forward. It is indeed of vital importance to us to maintain the service level in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times.
Responded August 08, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
CHEE from Malaysia
Couple
1 King Deluxe
Stayed 1 night in July 2018
Exceptional”
the location is nice and the staff is very friendly.Room is clean and big
Reviewed August 03, 2018
Thanks for your feedback and we are happy to learn that our hotel is up to your expectation. Hope to see you again soon.
Responded August 06, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
CHENG from Singapore
Family with young children
Grand Deluxe Twin
Stayed 4 nights in July 2018
Great experience ”
Great location with beautiful view and a bunch of knowledgeable great staff. Always looking forward to returning there for another holiday. Most importantly they serve us like a vvip. With warm hearts and beautiful hotels we will surely be back.
Reviewed July 31, 2018
Thanks so much for your wonderful comment, we believe that it is always the people who make a difference, happy to learn that you have enjoyed the stay. We look forward to welcoming you back soon.
Responded August 06, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
Boon from Singapore
Group
1 King Deluxe
Stayed 1 night in July 2018
Comfortable & Convenient stay”
Accessible by free shuttle buses and hotel rooms are accompanied with free Nespresso coffee maker and capsules
Reviewed July 30, 2018
Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.
Responded July 31, 2018
Grand Hyatt Macau Hotel
9.2
Exceptional
sungwan from South Korea
Couple
Grand Deluxe Fountain View Suite
Stayed 1 night in July 2018
Very good”
숙소컨디션
Reviewed July 23, 2018
Thank you so much for your great review, we really hope to see you soon in Grand Hyatt Macau again!
Responded July 24, 2018
Grand Hyatt Macau Hotel
9.2
Exceptional
sungyoon from South Korea
Solo traveler
1 King Deluxe
Stayed 2 nights in July 2018
It was awesome~”
It was a great stay as I expected. Only thing I disappointed was breakfast. Taste was good but short range of food. Especially I satisfied room condition.
Reviewed July 22, 2018
Thank you for taking the time to complete our survey. Your feedback is essential in our efforts to improve our service standard. I am concerned to learn that the breakfast's issue. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing us. We look forward to welcoming you back in the near future.
Responded July 23, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
maggie from Hong Kong
Couple
Grand Executive Suite
Stayed 1 night in July 2018
my most favourite hotel in macau”
amazing hotel, room very nice, staff very nice, food very nice, facility very nice! Highly recommand to stay in when travelling to macau. the club lounge is excellent as always in any other Hyatt hotels.
Reviewed July 16, 2018
Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.
Responded July 17, 2018
Grand Hyatt Macau Hotel
8.0
Excellent
Cheung from Canada
Couple
Grand Deluxe King Fountain View
Stayed 1 night in July 2018
waiting time”
checkin time is 3pm, asked me to wait 15mins but ended up 35mins i booked fountain veiw room , ended up the view is behind the sofa, which is a weird spot sonce you cant sit and watch beside of all above, good hotel
Reviewed July 15, 2018
Thank you for taking time to share your feedback following your recent stay with us. We are concerned to learn that your room was not ready on time. We are taking this serious issue for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We truly hope to welcome you back to Grand Hyatt Macau in the not too distant future.
Responded July 17, 2018
Grand Hyatt Macau Hotel
9.6
Exceptional
Fuk from Hong Kong
Couple
Deluxe Grand Suite
Stayed 1 night in June 2018
Excellent service”
We had a great stay in the hotel Service are timely and excellent
Reviewed June 06, 2018
8.0
Excellent
Lei from Macau
Solo traveler
1 King Deluxe
Stayed 1 night in January 2018
very good”
very good
Reviewed January 31, 2018
Thank you very much for your good review and we hope to see you soon in Macau!
Responded February 02, 2018
Grand Hyatt Macau Hotel
10.0
Exceptional
WAI from Hong Kong
Solo traveler
1 King Deluxe
Stayed 1 night in December 2017
excellent place, and good service”
very good price compare with huge size
Reviewed December 06, 2017
Thank you for choosing Grand Hyatt Macau and sharing your feedback. We are delighted to learn that you are happy with the room. We look forward to welcoming you back again soon.
Responded December 11, 2017
Grand Hyatt Macau Hotel
10.0
Exceptional
xinying from Malaysia
Couple
Grand Deluxe King Fountain View
Stayed 1 night in June 2017
Great stay ”
Everything was prefect! Awesome room with awesome view. One of my best stay
Reviewed November 25, 2017
We thank you for sharing your feedback and we are glad to hear that you're happy with your stay with us! Your comments are truly encouraging for our team to do better and better. We look forward to welcoming you back and providing you the same top-notch service in the near future.
Responded November 27, 2017
Grand Hyatt Macau Hotel
10.0
Exceptional
YIU from Hong Kong
Couple
Grand Deluxe King Fountain View
Stayed 1 night in October 2017
good”
good
Reviewed October 27, 2017
We are delighted to learn that you enjoyed the room we prepared for you and had a great time during your stay. Your recognition to our team's effort is truly encouraging. We look forward to welcoming you back again soon.
Responded October 30, 2017
Grand Hyatt Macau Hotel
2.0
Keung from Hong Kong
Family with young children
Grand Suite Twin
Stayed 2 nights in February 2017
Acceptable”
Booking canceled by Hotel
Reviewed October 18, 2017
Dear Keung, thanks for your feedback. Would you mind to contact us and give us more information on your booking? We would like to learn if there is any room for improvement. Thank you!
Responded December 11, 2017
Grand Hyatt Macau Hotel
6.8
Good
TEO from Malaysia
Couple
1 King Deluxe
Stayed 3 nights in August 2017
breafast very good”
breafast very good
Reviewed August 07, 2017
Thank you for your feedback. We are delighted to learn that you enjoyed the breakfast. Thank you once again for your support and we look forward to welcoming you back soon!
Responded August 08, 2017
Grand Hyatt Macau Hotel
12345
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