Grand Hyatt Macau Hotel
1 King Club Level Non-Smoking - Bed Grand Hyatt Macau Hotel
Lobby Grand Hyatt Macau Hotel
Lobby Grand Hyatt Macau Hotel
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8.9
Excellent
18.0% this month
/10
(2573 reviews)See what guests said
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8.8
Excellent
Location rating score
Excellent location
Parking
Available
  • The House of Dancing Water20 m
  • Cubic Club20 m
  • Hard Rock Hotel20 m
  • Taboo Show20 m
  • City of Dreams Casino30 m
  • Dragone Show190 m
  • The Shoppes at Cotai Sands Central300 m
  • Macau University of Science and Technology330 m
  • Sands Cotai Central Casino420 m
  • DFS Garlleria440 m
  • Free Wi-Fi

    Grand Hyatt Macau Hotel

    City of Dreams Estrada do Istmo, Cotai, Macau, Macau - See map
    "Pros : perfect stayed with Cotai Connection free shuttle coach service in Cotai, airport and Macau."
    Chan S. - January 9, 2019
    Exceptional reputation
    Recommended by 94% of guests
    Exceptional cleanliness
    9.3 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Sauna

    This property is in high demand!

    Booked 233 times | 27 travelers are looking at this property right now

    Property ranking|Compared to 150 Macau properties
    See all rankings
    Value for money score
    8.7/10
    Cleanliness score
    9.3/10
    Couples review score
    9.0/10
    Overall score
    8.9/10
    Better than
    93
    %
    of Macau properties
    Better than
    93
    %
    of Macau properties
    Better than
    93
    %
    of Macau properties
    Better than
    92
    %
    of Macau properties
    Value for money8.7
    Distance to city center2.0 Km
    Location rating8.8
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport1.2 km

    Rooms available at Grand Hyatt Macau Hotel

    8.9
    Excellent
    Room comfort & quality
    Diplomat Fountain View Suite
    Diplomat Fountain View Suite
    ...
    • Room size: 165 m²/1776 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Grand Twin Fountain View Suite
    Grand Twin Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Lake view
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Fountain View Suite
    Grand Executive Fountain View Suite
    ...
    • Room size: 72 m²/775 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 110 m²/1184 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand King Fountain View Suite
    Grand King Fountain View Suite
    ...
    • Room size: 64 m²/689 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Twin
    Club Deluxe Twin
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe Fountain View Suite
    Grand Deluxe Fountain View Suite
    ...
    • Room size: 69 m²/743 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Grand Suite King
    Grand Suite King
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe Suite King
    Grand Deluxe Suite King
    ...
    • Room size: 69 m²/743 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about Grand Hyatt Macau Hotel

    • 9.2
      Exceptional
      Cleanliness

      "Good view, clean room"

      Man D.

      |

      November 22, 2018

    • 9.6
      Exceptional

      "Will stay again."

      Vijendra

      |

      December 3, 2018

    • 10.0
      Exceptional

      "Service is good."

      jinhee

      |

      January 7, 2019

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    More about Grand Hyatt Macau Hotel

    More about Grand Hyatt Macau Hotel

    10.0
    Exceptional

    "The hotel is clean and neat with classy interior."

    Chung W.

    |

    January 9, 2019

    An overview

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    What they offer

    9.6
    Exceptional
    Staff 

    "Excellent service, especially tina, nice and helpful."

    Wai P.

    |

    January 14, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Guests staying at Club Deluxe King or Twin room, Club Deluxe Fountain View King or Twin Room, Grand Executive Suite, Grand Executive Fountain View Suite and Premier Suite have privileged access to the Grand Club including meeting room, breakfast, evening cocktails, afternoon tea set and all-day refreshment for selected room types.

    Reviews of Grand Hyatt Macau Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2573)Booking.com Reviews (2328)
    8.9
    /
    10
    Excellent
    18.0% this month
    Cleanliness9.3
    Facilities9.0
    Location8.8
    Room comfort and quality8.9
    Service9.2
    Value for money8.7
    Rating
    9+ Exceptional (791)
    8-9 Excellent (368)
    7-8 Very Good (224)
    6-7 Good (58)
    <6 Below Expectation (65)
    Time of the year
    Mar - May (282)
    Jun - Aug (512)
    Sep - Nov (335)
    Dec - Feb (377)
    All guests (2573)
    All room types
    All languages

    Show reviews that mention 

    Showing 1506 verified guest comments
    12345
    10.0
    Exceptional
    Elaine from Hong Kong
    Family with young children
    2 Twin Deluxe
    Stayed 1 night in July 2019

    Exceptional”

    Rooms are spacious and comfortable with stunning views. Food at Mezza 9 is great, we spent both dinner and breakfast there. Special thanks to Tina and Cindy for their warm greetings and great services that made our family trip a memorable one.

    Reviewed July 16, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Rhea from Philippines
    Family with young children
    Grand Twin Fountain View Suite
    Stayed 5 nights in July 2019

    We love our big , spacious and cozy room.”

    The rooms we had were big and spacious. We love our cozy bed so comfy... most of the employees were friendly and approachable. We had a great time in our hotel ... but we’re quite sad because the toilet has no bidet.... that’s the only problem we had when we were still there.

    Reviewed July 15, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Henry from Indonesia
    Family with young children
    1 King Deluxe
    Stayed 2 nights in July 2019

    Excellent service ”

    It was my 3rd time staying at GH macao. So during check in this time, i asked if it was possible to get an upgrade, not hoping to much since the hotel was very busy that day. The friendly staff, Jackie and Echo, upgraded us to a suite room with fountain view, with big living area. We traveled with our 7 year old daughter, and she was thrilled! Echo even gave her a soft toy as a welcome gift and escorted us to our room. I couldn’t be happier with their services and that’s a Hyatt standard. Thank you

    Reviewed July 05, 2019

    Thank you for your feedback following your recent visit at Grand Hyatt Macau. We are delighted to hear that you enjoyed your experience with us and the impeccable service provided by our dedicated associates.We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Yuen from Hong Kong
    Group
    2 Twin Deluxe
    Stayed 1 night in July 2019

    great experience, spacious and beautiful view room, very satisfactory”

    spacious room, with fountain view. very nice, quiet and clean. have coffee maker, we are very happy to make coffee in very short time. bath and shower in one room is very good. This is the biggest room and the best satisfactory that I ever stay in Macau hotel.

    Reviewed July 05, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Yuk from Singapore
    Group
    2 Twin Deluxe
    Stayed 2 nights in May 2019

    Beautiful Room and Friendly Staff ”

    We were here for a short getaway from Singapore and was glad to be served by Ms. Stella(Our 5 Stars recommendation)who is the front office lady helping us to check in. She was very friendly and help us with clearing some of the directory questions which we have. Throughout the conversations, she never stops portraying that beautiful smile of her which definitely brightens me and my wife days after a long transit to arrive. The room was beautiful with a nice view at Wynn Palace fountain, comfy bed, and nice shower facilities. We will definitely return to stay again.

    Reviewed June 18, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Kiu from Hong Kong
    Family with young children
    2 Twin Deluxe
    Stayed 1 night in June 2019

    Big room and good service”

    Room is big and clean. My 5 and 8 years old sons love it so much that they don’t even want to leave the room. Service from hotel lobby to restaurant were superb. Really like the tranquility as the hotel doesn’t have any casino downstairs.

    Reviewed June 16, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Chia from Malaysia
    Family with teens
    2 Twin Deluxe
    Stayed 1 night in June 2019

    value for money & great hospitality ”

    We was serve by Ms Renee Diep & Tina Yu. Both of their hospitality is excellent and very infomrative too on the transportation guide to walk around in macau. Both of them was very concern on our amenities, if there is anyhting not enough, they will arrange and bring it to our room. Our room view is excellent too, because facing to the wynn palace hotel water fountain and it will keep showing for every few second and the night view is the best. Other than that, the hotel it self is joining to the city of dreams if you plan to watch The House Of Dancing Water show .

    Reviewed June 13, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    LI from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in June 2019

    Great location and facilities but just fair services and cleanliness ”

    The location is great which is at the Center of Cotai strip. Facilities are great but cleanliness is fair. We found some cracked biscuits in the bathroom. Besides, You need to spare at least half an hour to queue for check in. Overall, hardware is great but software has room to improve.

    Reviewed June 11, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    9.6
    Exceptional
    Yin from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in June 2019

    Good service and environment”

    Great locations, good service, room is quite large. We thank you so much for the special birthday cake which is so warm and delicious. Swimming pool is large and clean. Everything feels good and let us have a great weekends during our stay in Macau. Definitely will recommend to others and book again next time for Macau trip!

    Reviewed June 04, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Leong from Malaysia
    Couple
    1 King Deluxe
    Stayed 2 nights in May 2019

    Great Stay At Location”

    Had a short getaway at Macau and spent 2 nights here. Check In was prompt assisted by Echo Chen and managed to get a room with great view. The hotel room and breakfast was great and was checked out by Echo as well. Overall excellent and value for money.

    Reviewed May 27, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded May 30, 2019
    Grand Hyatt Macau Hotel
    8.0
    Excellent
    Arica from Singapore
    Couple
    1 King Deluxe
    Stayed 1 night in May 2019

    Disappointing ”

    We stayed at the Grand Hyatt Macau for 1 night. We were given a free upgrade to a suite at check-in and that part was great. It was meant to be on a non-smoking floor but when we arrived at the room, it smelt of cigarette smoke! And we can literally smell it when we walked through the main door and even throughout the night. It could either be someone smoking when they are not permitted to, or it’s coming through the air conditioning system. Additionally, the carpets were full of stains and when using the shower, when you switch the tap to either extreme hot or cold temperatures, the water shuts off when it hits a certain temperature. Facilities and breakfast was good but I will think twice about staying there again, even though we were promised a complimentary upgrade the next time. Great brand name but disappointed with the experience. I wanted to get out of the room fast!

    Reviewed May 20, 2019

    Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.

    Responded May 20, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    SZE from Hong Kong
    Family with teens
    Grand Suite Twin
    Stayed 1 night in June 2019

    We booked the suite twin room. Well equipped with comfy bed. ”

    I booked 2 suite twin rooms. However the room were split into 2 end under one floor. As I was travelling with my parent, I requested the adjoining rooms if any coz I like to take care of them as much as possible in any way I can.

    Reviewed June 28, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay.We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    9.6
    Exceptional
    KA from Hong Kong
    Couple
    Grand Suite King
    Stayed 1 night in April 2019

    good quality”

    nice experience

    Reviewed July 18, 2019

    Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

    Responded July 19, 2019
    Grand Hyatt Macau Hotel
    8.8
    Excellent
    Jeremiah from Malaysia
    Couple
    1 King Deluxe
    Stayed 1 night in March 2019

    Nice hotel”

    Great hotel, we got complimentary upgrade as it was a weekday and hotel was not at capacity. View of Wynns fountain was a plus. The buffet is a must BEST in MACAU, HONG KONG and PROBABLY ASIA. Having no seats for guess waiting to check in at 3pm in the lobby is quite hillarious. Only to be notified upon check in that there are seats on the 1st floor. BEsides the minor details Great stay and Great buffet

    Reviewed March 23, 2019

    Thanks for taking the time to share your recent stay with us. We look forward to welcoming you back in the near future.

    Responded March 27, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Minhee
    Business traveler
    2 Twin Deluxe
    Stayed 1 night in March 2019

    As good as it gets.”

    The smells of the hotel lobby was very impressive, make me feel good. Also, most staff are very kind and professional and they greeted me with a welcome. room condition is spacious and pleasant. amenities is good, If I go back to Macau, the choice is here. Thank you for all staffs.

    Reviewed March 17, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 21, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Naruemon from Thailand
    Family with teens
    2 Twin Deluxe
    Stayed 1 night in March 2019

    The best after all”

    Worth every penny for the room that I stayed. It was a beautiful room and the view was great. The hotel located in a good location. The room and lobby were very clean. Especially staffs , they were really nice and helpful.

    Reviewed March 17, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

    Responded March 21, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Yiu from Australia
    Couple
    1 King Deluxe
    Stayed 2 nights in February 2019

    Excellent Hotel”

    Our stay at the Grand Hyatt was excellent with highly trained staff to assist with our check in and check out, our room was clean and beautiful with a view of the Wynn Palace and cable car. There is a lot of shopping nearby and a food court just right upstairs but restaurants are limited. Highly recommended

    Reviewed February 28, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded March 01, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    SIXING from Hong Kong
    Couple
    1 King Deluxe
    Stayed 1 night in January 2019

    Wonderful”

    General a good hotel, staffs are friendly and helpful. And they delivered the birthday cake on the exact scheduled time, which needs the special compliment. The room is spacious and the bath facilities are terrific. Definitely a good choice to stay,

    Reviewed February 11, 2019

    It is great to hear that you thoroughly enjoyed your stay. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

    Responded February 14, 2019
    Grand Hyatt Macau Hotel
    10.0
    Exceptional
    Jun from Canada
    Couple
    1 King Deluxe
    Stayed 1 night in June 2019

    Perfect”

    Everything was perfect at this hotel, hotel, cleaniness, and location.

    Reviewed July 06, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
    9.2
    Exceptional
    Mei from Hong Kong
    Family with young children
    Grand Suite Twin
    Stayed 1 night in June 2019

    Large and comfortable Suite”

    Very considerate and it fits for the family trip with children, highly recommended!

    Reviewed July 03, 2019

    Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

    Responded July 17, 2019
    Grand Hyatt Macau Hotel
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    • Excellent location
    • City of Dreams Casino