Grand Hyatt Manila
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9.0
Exceptional
/10
(226 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - 440 meters from city center
Parking
FREE
  • Serendra470 m
  • Bonifacio High Street710 m
  • St. Luke's Medical Center Global City760 m
  • Market! Market!840 m
  • Talipapa Market970 m
  • P Burgos Street1.15 km
  • SM Aura Premier1.2 km
  • Embassy of The Republic of Singapore1.27 km
  • Guadalupe 3 MRT Station1.36 km
  • Guadalupe Church1.38 km
  • Free Wi-Fi

    Grand Hyatt Manila

    8th Avenue corner 35th Street, Bonifacio Global City, Bonifacio Global City, Manila, Philippines - See map
    "Would highly recommend hotel pick up at the airport;"
    Robert - October 28, 2018
    Exceptional reputation
    Recommended by 96% of guests
    Exceptional cleanliness
    9.4 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    5 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 8,611 Manila properties
    See all rankings
    Location score
    8.9/10
    Service score
    9.3/10
    Cleanliness score
    9.4/10
    Couples review score
    9.1/10
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Value for money8.5
    Location rating8.9
    Nearest airportNinoy Aquino International Airport (MNL)
    Distance to airport6.7 km

    Rooms available at Grand Hyatt Manila

    Grand Executive Suite
    Grand Executive Suite
    ...
    • Room size: 124 m²/1335 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Grand Suite King
    Grand Suite King
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Suite
    Grand Suite
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    1 King Bed
    1 King Bed
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe King Bed
    Club Deluxe King Bed
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Double Room
    2 Double Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Club Deluxe Double
    Club Deluxe Double
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    1 King Deluxe
    1 King Deluxe
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Double
    Club Double
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 double beds
    Enter dates to see prices

    What people love about Grand Hyatt Manila

    • 10.0
      Exceptional
      Staff 

      "Staff are warm , courteous and accommodating."

      Marife

      |

      January 2, 2019

    • 8.0
      Very good
      Location

      "Plenty of eating places nearby with reasonable prices and the Uptown Mall is just near the Hotel."

      CHRISTOPHER

      |

      January 5, 2019

    • 8.4
      Excellent

      "GRAND HYATT MANILA PROVIDES ME THE COMFORT OF STAYING JUST LIKE HOME."

      Christopher

      |

      May 24, 2018

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    More about Grand Hyatt Manila

    More about Grand Hyatt Manila

    9.2
    Exceptional

    "Bathtub, view overlooking the city and furnishings Better th..."

    Yong'An F.

    |

    June 2, 2018

    An overview

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    What they offer

    9.2
    Exceptional

    "For the price I paid was a great deal."

    Randall

    |

    December 28, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Hyatt Manila from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (226)Booking.com Reviews (275)
    9.0
    /
    10
    Exceptional
    Cleanliness9.4
    Facilities9.0
    Location8.9
    Service9.3
    Value for money8.5
    Rating
    9+ Exceptional (40)
    8-9 Excellent (11)
    7-8 Very Good (8)
    6-7 Good (1)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (14)
    Jun - Aug (19)
    Sep - Nov (7)
    Dec - Feb (25)
    All guests (226)
    All room types
    All languages
    Showing 65 verified guest comments
    1234
    10.0
    Exceptional
    Ric from Philippines
    Family with young children
    1 King Deluxe
    Stayed 2 nights in June 2019

    Perhaps the best in town ”

    Housed in the tallest building in all of the Philippines, Grand Hyatt Hotel is perhaps the best in Manila. Service is attentive and helpful. Facilities are well polished and squeaky clean. The pool though is smaller compared to other 5 star hotels in the city. Buffet breakfast has great selections.

    Reviewed June 27, 2019

    Thank you for the glowing review, Ric. We’re glad that your visit at Grand Hyatt Manila went smoothly. Our team works hard to provide each guest a grand experience, and we’re happy to hear we delivered. Hope to see you again soon!

    Responded July 05, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    Pamela from Malaysia
    Couple
    1 King Bed
    Stayed 2 nights in June 2019

    Gorgeous Experience ”

    The Grand Hyatt Manila was simply lovely, rooms were gorgeous, food incredible, great wine list and amenities. Staff were really warm and helpful. Only exception was abit of bad service during the breakfast rush, took ages for order to be placed and served and some rather arrogant attitude at the sky bar. But overall a fantastic experience.

    Reviewed June 10, 2019

    Thank you for taking the time to share your experience at Grand Hyatt Manila, Ms. Pamela. We are pleased to hear you enjoyed the amenities and food selection available in our hotel. Please be assured that we have relayed your review to the appropriate departments for their consideration. Should you have additional feedback on how we can further improve your guest experience, feel free to send us a message. Thank you once again and we hope to welcome you again soon!

    Responded June 17, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    Rhia from Philippines
    Family with young children
    2 Double Room
    Stayed 1 night in February 2019

    Best Hotel for my 5yo daughter!”

    Everytime we drove past Grand Hyatt Hotel in BGC, my 5 year old daughter would always remember her wonderful time spent here. She would always say, "Best Hotel EVERR!!"

    Reviewed July 24, 2019

    Thank you for choosing to stay at Grand Hyatt Manila, Rhia. We are glad your family had a wonderful time at our hotel. We'll be sure to relay your daughter's kind words to our team. We look forward to warmly welcoming you back.

    Responded July 30, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    Oren from Thailand
    Family with young children
    2 Double Room
    Stayed 2 nights in April 2019

    Great stay”

    We stayed over with our 4 kids when arrived to the Phillipines. We had a great stay. Brand new hotel, rooms are fabulous, very convenient especially the connecting rooms when traveling with kids. Must try the peak restaurant spectacular, the view is amazing from the 60th floor and of course chef Mark thanks for the treat, looking forward to our next visit already.

    Reviewed April 21, 2019

    Thank you for the kind words, Oren. We’re happy to hear you’ve enjoyed your stay and we’ll be sure to pass on your compliments to our chefs and staff. We look forward to serving you again soon!

    Responded April 23, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    emelita from Philippines
    Family with teens
    Grand Suite
    Stayed 1 night in April 2019

    Exceptional BUT Expensive!”

    Other 5-star hotels offer same room size, same grand buffet, same amenities, same service but much cheaper... The difference only is that this hotel is very new.... But got a little disappointed because there's no bidet in the toilet inspite of being new hotel, and a 5- star category.

    Reviewed April 20, 2019

    Thank you for taking the time to share your experience at Grand Hyatt Manila, Emelita. We are glad you enjoyed the amenities we had to offer. Rest assured, we have relayed your feedback to the appropriate departments for their review. Should you have additional feedback on how we can further improve your stay with us, feel free to send us a message. We hope to hear from you soon!

    Responded April 23, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    christophe from Singapore
    Business traveler
    1 King Bed
    Stayed 1 night in February 2019

    This was just perfect”

    at this price point we get the service and quality of the elite - everything is just amazing: great gym, squeeky clean room, everything in perfect working condition, super complete and a large room at that. Bathing facilities are just grand and the place is quiet and a sight for sore eyes. The bar ar the top is top notch... will be back!

    Reviewed March 02, 2019

    Thank you for the glowing review, Christophe. We’re glad that your visit at Grand Hyatt Manila went smoothly. Our team works hard to provide each guest a grand experience, and we’re happy to hear we delivered. Hope to see you again soon!

    Responded March 06, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    Mitchell from Philippines
    Solo traveler
    2 Double Room
    Stayed 2 nights in February 2019

    Friendly hotel staff, good facilities”

    Enjoyed our stay there. Front desk staff Jan was polite and friendly and was even considerate to give us a few hours of extension without charge as my family and I were able to check in late. We appreciate those things and we plan to stay here again after being treated nicely. Hotel is near nice places to shop and eat.

    Reviewed February 25, 2019

    Thank you very much for such a great review, Mitchell. We’re happy to hear that you and your family enjoy their stay at Grand Hyatt Manila. We hope you stop by again soon.

    Responded March 06, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    Musashi from Japan
    Couple
    1 King Bed
    Stayed 1 night in February 2019

    Simply Amazing!”

    The whole stay was excellent! Very good construction of the facilities and the room were nice, clean and very comfortable! How I wish there would be more choices of restaurants within the Hotel but I really enjoyed the Peak!

    Reviewed February 19, 2019

    Thank you for the amazing review,Musashi. We are glad you had a memorable stay at Grand Hyatt Manila. Our team works hard to offer only the best to our guests, so we’re happy that reflected in your last visit. We hope to see you again soon!

    Responded February 26, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    Timothy from Philippines
    Couple
    1 King Bed
    Stayed 1 night in August 2018

    Exceptional”

    Room was well laid-out and cozy. Lobby was very large and impressive. We stayed during the soft opening when the price was reasonable. Prices have since become rather too high. Otherwise a good hotel.

    Reviewed July 05, 2019

    Thank you for choosing to stay at Grand Hyatt Manila and we appreciate your honest feedback, Timothy. We are you enjoyed the amenities we had available during the soft opening. We have already relayed your concerns to our management and they are looking into it. If you have any more comments and suggestions that could help us improve the guest experience, please send us a message. Once again, we thank you for the review and we hope to see you again at Grand Hyatt Manila.

    Responded July 05, 2019
    Grand Hyatt Manila
    9.6
    Exceptional
    William from Canada
    Couple
    1 King Bed
    Stayed 3 nights in May 2019

    Great View At The Peak”

    Beautiful new hotel in Bonifacio Global City. Location is great, room is spacious and the staff at reception and concierge, the pool as well as the room attendant are all great. Where they need to improve on is the service at their Buffet Restaurant. There was only one or two that were keen at what they were doing however most of them were not as attentive and were just standing around waiting to be called. Not yet quite 5 Star service. The No. 8 China House restaurant on the other hand was superb. We reserved for 14 people in one of their private rooms which was great for a get together with family and friends. The food was delicious and authentic. The flavour and seasoning was just perfect. The service was very good and quick. They paid attention to your needs and made sure all is well. I highly recommend this place. Had dinner at the Peak at 6pm and they ran out of Buratta Cheese, and could not serve a drink on their menu because they did not have a carafe? Great view though.

    Reviewed June 18, 2019

    Thank you for taking the time to share your experience at Grand Hyatt Manila, William. We are glad you had a memorable stay and had the opportunity to dine in our restaurants. We appreciate your honest feedback, as it with guest reviews that we know what areas we need to improve on to provide a grand guest experience. We will be sure to relay your comments to the appropriate departments for their review. Should you have any more feedback about your stay, please feel free to send us a message. Once again, thank you for your review and we hope to see you again soon.

    Responded June 24, 2019
    Grand Hyatt Manila
    9.2
    Exceptional
    Sittie from Philippines
    Family with young children
    Grand Suite King
    Stayed 2 nights in May 2019

    Wonderful stay”

    Literally everything was exceptional From the lobby to their elevators and our room, it was superb. The staff was very accommodating and helpful. More so we stayed here during the ramadhan but the chef was very considerate in preparing hs our suhoor and iftar with a very sumptuous meals. What i love is the unlimited refreshments they offer in grand club as well as unlimited fruits in their aisle. Hoping to be back at this place

    Reviewed May 08, 2019

    Thank you for the glowing review, Sittie. We’re glad that your visit at Grand Hyatt Manila went smoothly. Our team works hard to provide each guest a grand experience, and we’re happy to hear we delivered. Hope to see you again soon!

    Responded May 09, 2019
    Grand Hyatt Manila
    8.0
    Excellent
    CHRISTOPHER from Philippines
    Couple
    2 Double Room
    Stayed 1 night in December 2018

    Very good”

    Great new hotel but very expensive as total room cost for one night around 15,000 pesos and breakfast will add another 2000 pesos per head in the morning. If you are paying a very high price then breakfast should be included. Location quite a walk to Bonifacio High Street but good exercise!! Lovely rooms ours had two bathrooms and a decent sized closet. We did not eat at the hotel as lunch and dinner prices were horrendously expensive we were quoted 2200++ pesos each for breakfast and 3000++ pesos each for dinner. Plenty of eating places nearby with reasonable prices and the Uptown Mall is just near the Hotel. Shame they do not reduce their food prices as it will lose them lots of diners!~ This Hotel is for the rich or where a business is paying the bill, not for normal middle class people!~

    Reviewed January 05, 2019

    Thank you for choosing to stay at Grand Hyatt Manila, Mr. Christopher. Rest assured, we have relayed your feedback to the appropriate departments for their immediate feedback. Should you have additional comments on how we can improve your guest experience, feel free to send us a message. Once again, thank you for staying with us and we hope to see you again soon.

    Responded January 08, 2019
    Grand Hyatt Manila
    8.0
    Excellent
    Beng from Singapore
    Family with young children
    2 Double Room
    Stayed 2 nights in September 2018

    good but not good enough”

    being a 5 Star hotel, we expect nothing less than luxury. The first room that I check in - Room 5020, have many flying insects and scare the hell out of my kid. Since we check in after midnight, we didn’t ask for a change of room because we were dead beat and hoping that the house keeping would deal with it the next day. However, the issue didn’t get resolved, and we have to be moved to another room - which was a relief . Thanks to customer relation manager - Miguel who has been fully accommodating in helping us. View was excellent but The room has 3 toilets which was bizarre, and is a waste of space Separately, Agoda is crap. They didn’t honour the best price guarantee, when I found another price lower through Agoda later. They merely pass me from one Customer service officer to another - and a total of 6 handled my case. Totally not acceptable. Be aware.

    Reviewed September 09, 2018

    Dear Beng, Thank you for choosing to stay at Grand Hyatt Manila. We appreciate your efforts in communicating your concerns with us, as feedback such as yours can help us identify what needs improvement in our property so we can better serve our guests. Nonetheless, we sincerely apologize for the inconveniences you experience during your stay. Rest assured, our team is hard at work to ensure instances such as yours will not be repeated. We have also informed our Agoda representative of your concern and to get back to you as soon as possible. Should you require any further assistance, feel free to send us a message on Agoda. Once again, thank you for your time and we hope to warmly welcome you back soon. Yours truly, Christine Cruz Digital Marketing Executive

    Responded September 10, 2018
    Grand Hyatt Manila
    10.0
    Exceptional
    Maria from Philippines
    Couple
    1 King Bed
    Stayed 1 night in February 2019

    Luxurious Staycation at the Grand Hyatt”

    The King Deluxe Room is very spacious, had well-designed interiors, a walk-in closet, a large bathroom with a tub, vanity and cascading shower with a seating area. The staff was very accommodating. The pool area was large and well maintained as well. The breakfast buffet also offers a vast selection of dishes to include dumsim, pastries, cheeses, hams, egg station, cereals, yogurt and many more. The room also had a good view of BGC. Another thing that we loved about The Grand Hyatt is its close proximity to Uptown Mall and its is also walkable to High Street so if need to go grocery shopping, catch a movie, go to a business meeting or have a wide selection of restaurants to choose from this hotel is a great option.

    Reviewed March 26, 2019

    Thank you for choosing to stay at Grand Hyatt Manila, Ms. Maria. We appreciate the kind words you have shared with us and we are delighted to know that you had an exceptional guest experience. Once again, thank you and we hope to welcome you back at the hotel soon.

    Responded March 27, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    Ruby from United States
    Couple
    1 King Bed
    Stayed 6 nights in February 2019

    Excellent! ”

    Grand Hyatt was just fantastic for me and my other half. From checking in to checking out it went very smoothly. Drew from Front Desk was very pleasant, even upgraded our room with an early check in. All the staff were very polite and just amazing. The hotel is literally a 5 minute walk to Uptown mall and many other restaurants. You can either walk or even take a Grab whichever you prefer. Since it’s in BGC you are pretty much close to many malls, restaurants and shops. We will continue to book our stays with Grand Hyatt Hotel.

    Reviewed February 26, 2019

    Thank you for taking the time to share your experience at Grand Hyatt Manila, Ruby. We’re glad to hear that Drew have made your stay more enjoyable. We’ll be sure to pass on your compliments. Hope to see you again soon!

    Responded March 06, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    wang from Taiwan
    Family with young children
    1 King Deluxe
    Stayed 3 nights in February 2019

    Thank you Grand Hyatt Manila”

    Both of my kids had fever when we arrived at the hotel. The hotel have the nurse monitor my kids temperature on hourly basis and arranged car to send them to hospital when the temerature is high. Five star recommendation for family with baby and kids!

    Reviewed February 11, 2019

    Thank you for your patronage, Wang. We are glad our nurse and associates were able to assist you during your stay. We'll be sure to inform them of their job well done. We hope your children make a speedy recovery. Hope to see you back at Grand Hyatt Manila soon!

    Responded February 11, 2019
    Grand Hyatt Manila
    10.0
    Exceptional
    wang from Taiwan
    Family with young children
    1 King Bed
    Stayed 1 night in February 2019

    Exceptional”

    Both of my kids had fever when we arrived at the hotel. The hotel have the nurse monitor my kids temperature on hourly basis and arranged car to send them to hospital when the temerature is high. Five star recommendation for family with baby and kids!

    Reviewed February 11, 2019

    Thank you for choosing to stay with us, Wang. We hope your children are feeling better and we are glad to be of assistance. We'll be sure to pass on your compliments to our nurse and associates. We hope to warmly welcome you back to Grand Hyatt Manila soon.

    Responded February 11, 2019
    Grand Hyatt Manila
    8.4
    Excellent
    John from United States
    Couple
    1 King Bed
    Stayed 1 night in February 2019

    Excellent”

    Too pricey ! $286- for one night . Breakfast food needs major upgrade . The Manila Peninsula serves way better food which has a lot of Filipino dishes and charges less per night stay . The washroom in the 5th floor ballroom has only one soap for several sinks . No handicap toilet . The 2nd floor snack area is not handicap accessible and the menu has no Filipino delicacies and juices . I expected to eat Filipino dishes and not USA or European food when I am in Manila .

    Reviewed February 07, 2019

    Thank you for choosing to stay at Grand Hyatt Manila and we appreciate your honest feedback, Mr. John. It is with feedback like yours that we are able to identify what areas in our hotel and service we need to improve on. We have relayed your concerns to the appropriate departments for their immediate actions. If you have any more comments and suggestions that could help us improve the guest experience, feel free to send us a message. Once again, we thank you for the review and we hope to see you again at Grand Hyatt Manila.

    Responded February 08, 2019
    Grand Hyatt Manila
    8.8
    Excellent
    Penny from Singapore
    Business traveler
    1 King Bed
    Stayed 2 nights in June 2019

    Great Room but the gym was a disappointment ”

    Room was awesome with a great view on the 50th floor. The down side was the gym's trackmil was facing a big kitchen exhaust. Was expecting a nice view of the city. 😤

    Reviewed June 08, 2019

    Thank you for taking the time to share your experience at Grand Hyatt Manila, Penny. We’re glad to hear that you enjoyed the amenities available in your guestroom. Rest assured, we have relayed your feedback about our gym to our management for their consideration. Should have additional feedback on how we can further improve your guest experience, feel free to send us a message. Once again, thank you for your patronage and we hope to welcome you back at the hotel soon.

    Responded June 17, 2019
    Grand Hyatt Manila
    8.4
    Excellent
    Christopher from Philippines
    Business traveler
    2 Double Room
    Stayed 1 night in May 2018

    My Home at Grand Hyatt Manila”

    Grand Hyatt Manila provides me the comfort of staying like in my home. The staffs are very accommodating, Friendly and warm. Location in BGC of Grand Hyatt is very accessible and near. I will surely stay again in this hotel.

    Reviewed May 24, 2018
    1234
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    Grand Hyatt Manila
    |Exceptional 9.0
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    • Excellent location
    • Manila Bay
    • Guadalupe 3 MRT Station is within 1.36 km