8.7

Excellent
/10
(3,846 reviews)See what guests said
Highly rated by guests – 88% would recommend
View18
Housekeeping17
Breakfast4
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Block Arcade 400 m
Eureka Skydeck 800 m
National Gallery of Victoria 800 m
SEA LIFE Melbourne Aquarium 1.2 km
Melbourne Museum 1.4 km
Melbourne Cricket Ground (MCG) 1.4 km
Queen Victoria Market 1.4 km
Royal Botanic Gardens Victoria 1.7 km
Shrine of Remembrance 1.7 km
Melbourne Zoo 3.8 km
Nearby landmarks
Flinders lane Gallery 50 m
e.g.etal 110 m
Hosier Lane 110 m
St Michael's Church 110 m
St Michaels Uniting Church 110 m
Cherry Bar 120 m
Christine Shop 120 m
BHP Group Limited 120 m
City Lights 120 m
Until Never Gallery 130 m
Grand Hyatt Melbourne

"Very nice hotel with friendly and kindly staff."

Ariya - January 2, 2019
1 King Bed - Room plan Grand Hyatt Melbourne
Lobby Grand Hyatt Melbourne
Interior view Grand Hyatt Melbourne
See all 61 photos
Removed from saved list
Free Wi-Fi

Grand Hyatt Melbourne

123 Collins Street, Melbourne CBD, Melbourne, Australia - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Block Arcade
Within 400 m of property
Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 180 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money8.1
Distance to city center1 km
Location rating9.4
Nearest airportEssendon Airport (MEB)
Distance to airport11.7 km

Rooms available at Grand Hyatt Melbourne

Excellent
Room comfort & quality
8.9
Club Twin Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
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Club King
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
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Club Deluxe King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club King Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand View King
...
  • Room size: 34 m²/366 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Grand Suite King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Deluxe King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Spa King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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2 Twin Beds
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Melbourne?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Melbourne?

Grand Hyatt Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Melbourne has a car park available for guests. Parking is available for a fee of 45 AUD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Grand Hyatt Melbourne?

Wake up to a great buffet breakfast at Grand Hyatt Melbourne. Adults can enjoy breakfast offered with an additional charge of 43 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Melbourne?

Grand Hyatt Melbourne features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Grand Hyatt Melbourne?

Grand Hyatt Melbourne does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Hyatt Melbourne?

The closest train, metro, or bus station to Grand Hyatt Melbourne is Federation Square Bus Depot, 180 m away.

What restaurants are nearby Grand Hyatt Melbourne?

Restaurants including Coda, Ôter and The Meatball and Wine Bar are popular in Grand Hyatt Melbourne’s neighborhood which is known as Melbourne CBD.

What popular shopping places are close to Grand Hyatt Melbourne?

Shopping options in Grand Hyatt Melbourne’s Melbourne CBD neighborhood include Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Grand Hyatt Melbourne?

Guests at Grand Hyatt Melbourne can easily visit Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium located in the Melbourne CBD area.

What popular beaches are close to Grand Hyatt Melbourne?

Guests at Grand Hyatt Melbourne can easily visit Torquay Surf Beach in the Melbourne CBD area.

What popular natural sightseeing spots are close to Grand Hyatt Melbourne?

Grand Hyatt Melbourne’s nearby natural sights include Movtan Fishing, Sights on Swanston and Federation Square Slip n Slide located in the same Melbourne CBD area.

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Explore the neighborhood

What people love about Grand Hyatt Melbourne

  • 8.4

    Excellent
    Location

    "In the middle of CBD, easy to go anywhere"

    ying

    |

    September 30, 2020

  • 10.0

    Exceptional
    Staff 

    "Great location.Very helpful staffs."

    Rachasorn

    |

    August 24, 2019

  • 9.6

    Exceptional

    "Maybe the best hotel in Melbourne."

    Que

    |

    May 30, 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Location score
9.4/10
Room comfort score
8.9/10
Service score
8.8/10
Cleanliness score
9.1/10
Better than
99
%
of Melbourne properties
Better than
99
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Better than
97
%
of Melbourne properties
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Overall rating:

8.7

Excellent
3,846 reviews
Cleanliness
9.0
Facilities
8.6
Location
9.4
Read all reviews >
What travelers say they love:
Really great staff and service really happy
Caroline from Australia
Solo traveler
More about Grand Hyatt Melbourne

More about Grand Hyatt Melbourne

Positioned in the heart of Melbourne's fast growing central business district, this property is located right on the prestigious Collins Street, allowing easy access to high fashion stores and fine dining. One of the finest 5-star properties in Melbourne, Grand Hyatt Melbourne had a recent renovation, offering a newly completed lobby, restaurant, and bar. Melbourne's largest luxury hotel boasts 550 guestrooms that are furnished with Hyatt, custom-made beds and Egyptian cotton linen, as well as spectacular views of Melbourne. This lovely hotel with amazing rooms also offer a complete set of amenities, including flat screen televisions, Wi-Fi, the Grand Club Accommodation giving access to Grand Club Lounge, and much more. Indeed, an excellent place of stay, you won't be disappointed with a stay at Grand Hyatt Melbourne.

Show less
Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Housekeeping

26 mentions

Breakfast

17 mentions

View

12 mentions

Internet

10 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Dutch
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Russian
  • Spanish
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Library
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Rental car
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Free bottled water
  • Heating
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Toiletries
  • Towels
Food and dining
Restaurants on site

Collins Kitchen

  • Cuisine: Australian
  • Menu: Buffet, A-la-carte
Location
123 Collins Street, Melbourne CBD, Melbourne, Australia
Exceptional
Location

9.4

Airports

  • Essendon Airport (MEB)
    11.7 km 30 min drive
  • Melbourne Airport (MEL)
    19.8 km 33 min drive

Public transportation

  • City Circle Tram
    210 m

Hospital or clinic

  • Mulqueeny Pharmacy
    290 m

Shopping

  • Block Arcade
    400 m

Convenience store

  • 7 Eleven
    280 m

Cash withdrawal

  • ATM
    120 m
What's nearby

Popular landmarks

  • Block Arcade
    400 m
  • Eureka Skydeck
    800 m
  • National Gallery of Victoria
    800 m
  • SEA LIFE Melbourne Aquarium
    1.2 km
  • Melbourne Museum
    1.4 km
  • Melbourne Cricket Ground (MCG)
    1.4 km
  • Queen Victoria Market
    1.4 km
  • Royal Botanic Gardens Victoria
    1.7 km
  • Shrine of Remembrance
    1.7 km
  • Melbourne Zoo
    3.8 km

Nearby landmarks

  • Flinders lane Gallery
    50 m
  • e.g.etal
    110 m
  • Hosier Lane
    110 m
  • St Michael's Church
    110 m
  • St Michaels Uniting Church
    110 m
  • Cherry Bar
    120 m
  • Christine Shop
    120 m
  • BHP Group Limited
    120 m
  • City Lights
    120 m
  • Until Never Gallery
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note the the valet parking service is available at 40 AUD per car per day.
  • Two bottles of water are provided in every guest room
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)43 AUD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors33
  • Number of restaurants2
  • Number of rooms 548
  • Room voltage240
  • Year property opened1986

Parking

  • Daily parking fee45 AUD
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Grand Hyatt Melbourne from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.6
Location9.4
Room comfort and quality8.9
Service8.8
Value for money8.1
High score for Melbourne
Rating
9+ Exceptional (234)
8-9 Excellent (120)
7-8 Very Good (84)
6-7 Good (25)
<6 Below Expectation (29)
Time of the year
Mar - May (111)
Jun - Aug (126)
Sep - Nov (118)
Dec - Feb (137)
Don't miss out!Users are booking a place in Melbourne every 23 minutes on Agoda.com
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Show reviews that mention 

Showing 492 verified guest comments
12345
9.6
Exceptional
LEE from Malaysia
Family with teens
Club King Bed
Stayed 4 nights in March 2018

Great Choice to Stay in Melbourne”

Grand Hyatt is such a great choice to choose among hotels in Melbourne. The price is reasonable and the services is Great. The location is slightly far away from Melbourne CBD, but there's lots of shop around here. Will considered to stay here again.

Reviewed March 26, 2018

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10.0
Exceptional
liza from Australia
Couple
1 King Bed
Stayed 3 nights in October 2012

great location impeccable service”

great location - everything about it makes you feel you are in a 5 star hotel

my husband and i had a great weekend at the grand hyatt in melbourne. every staff was curteous and helpful. the room was huge by comparison. large windows, sun coming in giving you a beautiful view over melbourne. tea and coffee facilities etc. the only down side would be that there is no free internet connection. the restaurant food and staff were excellent. all in all, we love the hotel and wouold recommend this to anyone.

Reviewed October 24, 2012

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10.0
Exceptional
Trent from Australia
Couple
1 King Bed
Stayed 1 night in April 2016

My Goto Hotel”

The Grand Hyatt is my go to hotel when needing to stay in Melbourne CBD. This time we were staying here on the night of our wedding, the staff we're attentive and extremely helpful. A lovely bottle of champagne and strawberries topped off our evening. Thank you Grand Hyatt!

Reviewed April 21, 2016

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10.0
Exceptional
Glenn from Australia
Couple
1 King Bed
Stayed 1 night in November 2012

Another Happy Stay”

Close to shops, restaurants and also tram stop outside entrance.

We stayed at the Grand Hyatt Melbourne for one night after attending a wedding. We had previously stayed approximately one year earlier and once again can only praise the attentative, friendly staff of this fine hotel. The room was very modern, with all amenities and was very clean. All in all we had a lovely stay (if short) at the Grand Hyatt and would definitely recommend it to others.

Reviewed November 21, 2012

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9.3
Exceptional
Aminuddin from Brunei Darussalam
Solo traveler
1 King Bed
Stayed 1 night in February 2016

My holiday is officially complete with Grand Hyatt”

Location, comfortness and services

It was a great experience staying at Grand Hyatt Melbourne. Was immediately greeted by the staff upon arrival. Staff at the reception area was awesome! She even shared that we've got the same birthdate and year! I was also pleased that I was able to check in before the allowed time due to the availability of the room. I've requested for my room to be on the upper level and was pleased to be given one on the 25th floor. The view was just amazing! Definitely would come back here again.

Reviewed February 24, 2016

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9.7
Exceptional
Kok from Malaysia
Couple
1 King Bed
Stayed 1 night in August 2015

A fabulous hotel with excellent services ”

Friendly staff, excellent services

This hotel is fantastic and the room & service reserve for the best rating. My wife and I being first time traveling to Melbourne and staying in the hotel with a lovely view at night. The room is very spacious and sophisticated in design. The staff service is excellent and very friendly, beyond my expectation.I would highly recommend to stay in Grand Hyatt and will stay here again in future.

Reviewed August 10, 2015

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9.2
Exceptional
Christine from Australia
Couple
1 King Bed
Stayed 2 nights in February 2021

Super comfortable, clean and close to Melbourne CBD”

Many annual stays at the Grand Hyatt. Facilities are good and close to great areas around the Melbourne CBD, room is comfortable and clean. Our go to place to relax when we stay in the wonderful city of Melbourne

Reviewed February 20, 2021

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9.3
Exceptional
atira from Malaysia
Group
Stayed 1 night in November 2014

Was okay”

Nice room, excellent location

The room was okay and clean. My room was with city view but not so nice. But we had wonderful view and moments at club lounge. Located at the centre of melbourne city (crowded area). Many shops nearby. Can easily walk from hotel in melbourne city. They will charge you the deposit through your card upon the arrival. And will refund back takes 3-5days after check out. I prefer them to provide choices for refund (cash or card) like other 5star did. No free wifi even we were booked for Grand Club King Room. I had giving them a complaint about the wifi, after 2 3 months they emailed me about free wifi has been provided in the room. Good improvement. 👍

Reviewed July 08, 2015

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10.0
Exceptional
Susan from Australia
Couple
Grand View King
Stayed 1 night in April 2017

Fantastic Hotel”

We thoroughly enjoyed our stay at Grand Hyatt Melbourne. The location is ideal and the hotel is very comfortable and of a high standard. We could hear some noise in the adjoining rooms but this is the only negative. We highly recommend this hotel.

Reviewed April 17, 2017

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10.0
Exceptional
Theodore from Australia
Couple
1 King Bed
Stayed 2 nights in November 2014

Perfect mini-moon in Melbourne”

Room was well appointed, clean and had a great view. The staff were very attentive and positive and went out of their way to make everything special. The location is perfect.

My new wife and I stayed at the hotel for two nights after our wedding as a mini-moon before our proper honeymoon. The staff upgraded our room without us even requesting, had a bottle of sparkling waiting for us with a nice hand-written note, and provided other surprise in-room refreshments on our second night. The hotel itself definitely feels high quality and boasts international class. The location is perfect to explore Melbourne CBD. The bar inside the hotel is very comfortable and has a great relaxed vibe. We loved our short stay and will definitely go back for other celebrations.

Reviewed December 03, 2014

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9.3
Exceptional
Megan from Australia
Solo traveler
1 King Bed
Stayed 1 night in November 2014

Big Sunday Lunch - Grand Hyatt just perfect!”

Service, Location, well appointed room

A great experience! arrived 10am in the morning and my room was ready for me o get changed for the legendary Stokehouse Big Sunday Lunch. Staff were very friendly and efficient. Room was clean, well appointed and very comfortable. Looking forward to returning to the Grand Hyatt when next in Melbourne.

Reviewed November 04, 2014

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9.0
Exceptional
Kazuhiro from Japan
Couple
Stayed 2 nights in June 2012

Elegant and refined hotel with a great view”

high standard of service, beautiful rooms

i stayed in grand hyatt for my long weekend in melbourne and it was just outstanding experience staying in hyatt. The room was very spacious and comfortable and everything is ready for you to relax and make yourself at home. and the view was excellent

Reviewed June 14, 2012

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10.0
Exceptional
Jake from Australia
Couple
Stayed 3 nights in July 2012

amazing”

Service,clean,location,efficiant

I would like to say that in the many years of me staying in Melbourne in many hotels I will most be certain that I will be coming back to the grand Hyatt it's amazing the service was beyond perfect and the hotels standards were amazing and I had not one bad word to say about the stay.. It was amazing.

Reviewed July 11, 2012

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10.0
Exceptional
Susan from Australia
Couple
Stayed 3 nights in October 2012

Where else would you want to stay! Fantastic Hotel”

What an amazing hotel, with fantastic staff and service.

We have been to Melbourne several times but this last stay has been the best. The Grand Hyatt is definitely an amazing hotel located in the center of the city. Staff were extremely friendly and service exceptional. We would highly recommend this hotel to anyone.

Reviewed October 11, 2012

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9.2
Exceptional
Brad from Australia
Couple
Grand View King
Stayed 2 nights in April 2019

Great location”

Excellent location with easy access to the melbourne cbd and surrounds. Staff were superb and can't fault the hospitality at all during our stay. Facilities are great and the hotel itself is beautiful. Only slight downside was the room we were in was showing signs of becoming a little tired. Marks on the walls, pieces of chipboard missing, shower leaking, chips out of the porcelain in the bath. Nothing major - just noticeable for the amount of $$ is paid. If I was to return I'd probably splurge on a suite. Bed was super comfy tho and the view amazing.

Reviewed April 09, 2019

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9.7
Exceptional
Cliff from Australia
Couple
1 King Bed
Stayed 1 night in December 2015

We enjoyed a great night. Lovely views and excelli”

Location. Price. Great facilities

We came to the Grand Hyatt for a birthday present. It was probably the best 60th present we received. We enjoyed a lovely room with great views of Melbourne from the 25th floor. The facilities are excellent and the staff welcoming and helpful. A wonderful night.

Reviewed December 29, 2015

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9.6
Exceptional
nicholas from Australia
Couple
1 King Bed
Stayed 2 nights in January 2017

Great place in central Melbourne ”

The Grand Hyatt in Melbourne is in a great location. The staff were friendly and helpful on both check in and check out. The room was spotless and well equipped. We would definitely stay here again and recommend it to others.

Reviewed January 15, 2017

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9.2
Exceptional
Sandra from Malaysia
Solo traveler
2 Twin Beds
Stayed 2 nights in May 2017

Great hotel situated in perfect location”

Grand hyatt doesn't disappoint in Melbourne. While the hotel is situated in the midst of high end stores, you're not far from malls and day to day shopping. Hotel is just one or two blocks from a ton of food options.

Reviewed May 28, 2017

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9.7
Exceptional
Jessica from Australia
Solo traveler
Stayed 2 nights in August 2014

Worth Every Cent”

Location, King Size Bed, Attentive and very helpful staff

Check in was very quick and painless. The staff were exceptionally polite and courteous, and very attentive to any question or request I made. The room on the 11th floor was amazing, with a nice view of the Tennis court and the surrounding buildings. The mini bar was enticing, but perhaps a bit overpriced. Room service menu was decent, although, again a bit expensive (the food was pretty good though). The night before I was due to check out I attended a concert and didn't return to the hotel until well after midnight. Knowing that I would have to check out by 11am the next morning, I asked the front desk if it would be possible to have a later checkout. They were more than happy to let me check out at 2pm rather than 11am, for no extra charge, or alternatively they offered me the room until 6pm for a little extra. Seeing as my flight didn't leave until 8pm, i opted to stay until 6 and pay the extra. Overall, the Grand Hyatt was amazing; the rooms were comfortable and modern, the bed was super comfortable and the marble bathroom to die for. The staff were nothing less than exceptional. The only issue (if you can call it that) was the presence of dust on some of the tables/cupboards in the room. I would definitely stay here again, without a doubt.

Reviewed August 10, 2014

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9.2
Exceptional
CECILIA from Philippines
Couple
1 King Bed
Stayed 2 nights in March 2019

First Time In Melbourne”

The experience with Grand Hyatt was simply great for me as a first timer in Melbourne. The place is so accessible to all, trans, malls etc. The gym was awesome. Breakfast was expensive but not worth it.

Reviewed March 15, 2019

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