8.8
Excellent
/10
(3171 reviews)See what guests said
View16
Housekeeping13
Shops4
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Federation Square290 m
Emporium Melbourne610 m
State Library of Victoria760 m
National Gallery of Victoria870 m
Old Melbourne Gaol930 m
Melbourne Aquarium1.16 km
Melbourne Cricket Ground1.3 km
Melbourne Museum1.35 km
Queen Victoria Market1.47 km
Shrine of Remembrance1.71 km
Nearby landmarks
Flinders lane Gallery50 m
Hosier Lane80 m
e.g.etal110 m
St Michael's Church110 m
St Michaels Uniting Church110 m
Cherry Bar120 m
Christine Shop120 m
City Lights120 m
Until Never Gallery130 m
Anna Schwartz Gallery130 m
Grand Hyatt Melbourne
1 King Bed Grand Hyatt Melbourne
Lobby Grand Hyatt Melbourne
Lobby Grand Hyatt Melbourne
See all 65 photos
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5-star Hotel
Free Wi-Fi

Grand Hyatt Melbourne

123 Collins Street, Melbourne CBD, Melbourne, Australia - See map
Wellness activities
Spa & Beauty
Fitness & Pool
Property highlightsRead all 3,171 reviews
Exceptional cleanliness
9.0 rating for cleanliness
Excellent comfort
8.9 room quality and comfort
Excellent service
8.8 rating for service
Excellent facilities on premise
8.6 facilities on premise

Hands down best location, very lovely and accommodating staff especially when it came to catering for my breastfeeding wife needs.

Bernard | September 5, 2019

I am a huge fan of Hyatt's, I love the brand, not just a guest in the hotel, but also their F&B.

Charles | August 14, 2019

It was a good experience and location is good with free trams near the area.

Lawrence | April 7, 2018

Grand Hyatt is such a great choice to choose among hotels in Melbourne.

LEE | March 26, 2018

We always choose to stay at Grand Hyatt when staying in Melbourne.

Bradley | March 16, 2020

Except for sound proofing, everything was great.

Que A. | May 31, 2019

  • 450 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Melbourne every 26 minutes on Agoda.com
Value for money8.1
Distance to city center1 km
Location rating9.4
Nearest airportEssendon Airport (MEB)
Distance to airport11.7 km

Rooms available at Grand Hyatt Melbourne

8.9
Excellent
Room comfort & quality
Diplomatic Suite
Diplomatic Suite
...
  • Room size: 141 m²/1518 ft²
  • River view
  • 1 king bed
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Club Twin Bed
Club Twin Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
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Club Deluxe King
Club Deluxe King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Club King
Club King
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
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Grand Suite King
Grand Suite King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Grand View King
Grand View King
...
  • Room size: 34 m²/366 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Twin
Club Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Grand Deluxe King
Grand Deluxe King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King Bed
Club King Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Room with River View
Twin Room with River View
...
  • Room size: 34 m²/366 ft²
  • River view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Melbourne?

Check-in is from 2:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Melbourne?

Grand Hyatt Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Melbourne has a car park available for guests. Car parking is available for a fee of AUD 45 per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Grand Hyatt Melbourne?

Grand Hyatt Melbourne does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

See map
Explore the neighborhood

What people love about Grand Hyatt Melbourne

  • 8.8
    Excellent
    Location

    "Easy to walk to the tourist attraction spots."

    Ariya

    |

    January 2, 2019

  • 6.0
    Review score
    Staff 

    "The staff are well-trained and are engaged."

    Jesko

    |

    February 29, 2020

  • 8.0
    Very good
    Spaciousness

    "Great spacious place for family to relax."

    Geok K.

    |

    December 26, 2018

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Location score
9.4/10
Room comfort score
8.9/10
Review score - United States
9.1/10
Service score
8.8/10
Better than
99
%
of Melbourne properties
Better than
99
%
of Melbourne properties
Better than
99
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.8
Excellent
3,171 reviews
Cleanliness
9.0
Facilities
8.6
Location
9.4
Read all reviews >
What travelers say they love:
Spacious good for family with good decent view
Geok K. from Singapore
Family with older children
More about Grand Hyatt Melbourne

More about Grand Hyatt Melbourne

Positioned in the heart of Melbourne's fast growing central business district, this property is located right on the prestigious Collins Street, allowing easy access to high fashion stores and fine dining. One of the finest 5-star properties in Melbourne, Grand Hyatt Melbourne had a recent renovation, offering a newly completed lobby, restaurant, and bar. Melbourne's largest luxury hotel boasts 547 guestrooms that are furnished with Hyatt, custom-made beds and Egyptian cotton linen, as well as spectacular views of Melbourne. This lovely hotel with amazing rooms also offer a complete set of amenities, including flat screen televisions, Wi-Fi, the Grand Club Accommodation giving access to Grand Club Lounge, and much more. Indeed, an excellent place of stay, you won't be disappointed with a stay at Grand Hyatt Melbourne.

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Most talked about facilities

Housekeeping
26 mentions
Breakfast
17 mentions
View
12 mentions
Internet
10 mentions

What they offer

10.0
Exceptional
Staff 

"Really great staff and service really happy"

Caroline

|

November 12, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Collins Kitchen
Cuisine:Australian
Menu:Buffet, A-la-carte

Nearby restaurants

Australian cuisine
Australian cuisine
Om Nom Kitchen & Dessert Bar
130 m Australian, Fusion, Gluten Free
ezard
140 m Australian, Contemporary, Gluten Free
Eau De Vie
160 m Australian, Bar, Pub
American cuisine
American cuisine
Walkers Doughnuts
470 m American, Fast food
Scusa Mi
610 m American
Trunk
670 m American, Australian, Gluten Free
Asian cuisine
Asian cuisine
Coda
30 m Asian, Contemporary, Gluten Free
Yu-u
30 m Asian, Japanese, Sushi
Chin Chin
50 m Asian, Gluten Free, Thai

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Grand Hyatt Melbourne from real guests

Overall rating
8.8
Excellent
From 3171 reviews
9.4Location
9.0Cleanliness
8.9Room comfort and quality
Agoda Reviews (703)Booking.com Reviews (2468)
Rating via Agoda8.7
/
10
Cleanliness9.0
Facilities8.6
Location9.4
Room comfort and quality8.9
Service8.8
Value for money8.1
High score for Melbourne
Rating
9+ Exceptional (227)
8-9 Excellent (115)
7-8 Very Good (83)
6-7 Good (25)
<6 Below Expectation (28)
Time of the year
Mar - May (106)
Jun - Aug (125)
Sep - Nov (116)
Dec - Feb (131)
Don't miss out!Users are booking a place in Melbourne every 26 minutes on Agoda.com
All guests (703)
All room types
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Show reviews that mention 

Showing 478 verified guest comments
12345
9.6
Exceptional
LEE from Malaysia
Family with teens
Club King Bed
Stayed 4 nights in March 2018

Great Choice to Stay in Melbourne”

Grand Hyatt is such a great choice to choose among hotels in Melbourne. The price is reasonable and the services is Great. The location is slightly far away from Melbourne CBD, but there's lots of shop around here. Will considered to stay here again.

Reviewed March 26, 2018
10.0
Exceptional
Trent from Australia
Couple
1 King Bed
Stayed 1 night in April 2016

My Goto Hotel”

The Grand Hyatt is my go to hotel when needing to stay in Melbourne CBD. This time we were staying here on the night of our wedding, the staff we're attentive and extremely helpful. A lovely bottle of champagne and strawberries topped off our evening. Thank you Grand Hyatt!

Reviewed April 21, 2016
10.0
Exceptional
Glenn from Australia
Couple
1 King Bed
Stayed 1 night in November 2012

Another Happy Stay”

Close to shops, restaurants and also tram stop outside entrance.

We stayed at the Grand Hyatt Melbourne for one night after attending a wedding. We had previously stayed approximately one year earlier and once again can only praise the attentative, friendly staff of this fine hotel. The room was very modern, with all amenities and was very clean. All in all we had a lovely stay (if short) at the Grand Hyatt and would definitely recommend it to others.

Reviewed November 21, 2012
10.0
Exceptional
liza from Australia
Couple
1 King Bed
Stayed 3 nights in October 2012

great location impeccable service”

great location - everything about it makes you feel you are in a 5 star hotel

my husband and i had a great weekend at the grand hyatt in melbourne. every staff was curteous and helpful. the room was huge by comparison. large windows, sun coming in giving you a beautiful view over melbourne. tea and coffee facilities etc. the only down side would be that there is no free internet connection. the restaurant food and staff were excellent. all in all, we love the hotel and wouold recommend this to anyone.

Reviewed October 24, 2012
9.3
Exceptional
Aminuddin from Brunei Darussalam
Solo traveler
1 King Bed
Stayed 1 night in February 2016

My holiday is officially complete with Grand Hyatt”

Location, comfortness and services

It was a great experience staying at Grand Hyatt Melbourne. Was immediately greeted by the staff upon arrival. Staff at the reception area was awesome! She even shared that we've got the same birthdate and year! I was also pleased that I was able to check in before the allowed time due to the availability of the room. I've requested for my room to be on the upper level and was pleased to be given one on the 25th floor. The view was just amazing! Definitely would come back here again.

Reviewed February 24, 2016
9.7
Exceptional
Kok from Malaysia
Couple
1 King Bed
Stayed 1 night in August 2015

A fabulous hotel with excellent services ”

Friendly staff, excellent services

This hotel is fantastic and the room & service reserve for the best rating. My wife and I being first time traveling to Melbourne and staying in the hotel with a lovely view at night. The room is very spacious and sophisticated in design. The staff service is excellent and very friendly, beyond my expectation.I would highly recommend to stay in Grand Hyatt and will stay here again in future.

Reviewed August 10, 2015
9.3
Exceptional
atira from Malaysia
Group
Stayed 1 night in November 2014

Was okay”

Nice room, excellent location

The room was okay and clean. My room was with city view but not so nice. But we had wonderful view and moments at club lounge. Located at the centre of melbourne city (crowded area). Many shops nearby. Can easily walk from hotel in melbourne city. They will charge you the deposit through your card upon the arrival. And will refund back takes 3-5days after check out. I prefer them to provide choices for refund (cash or card) like other 5star did. No free wifi even we were booked for Grand Club King Room. I had giving them a complaint about the wifi, after 2 3 months they emailed me about free wifi has been provided in the room. Good improvement. 👍

Reviewed July 08, 2015
10.0
Exceptional
Susan from Australia
Couple
1 King Bed
Stayed 1 night in April 2017

Fantastic Hotel”

We thoroughly enjoyed our stay at Grand Hyatt Melbourne. The location is ideal and the hotel is very comfortable and of a high standard. We could hear some noise in the adjoining rooms but this is the only negative. We highly recommend this hotel.

Reviewed April 17, 2017
9.3
Exceptional
Megan from Australia
Solo traveler
1 King Bed
Stayed 1 night in November 2014

Big Sunday Lunch - Grand Hyatt just perfect!”

Service, Location, well appointed room

A great experience! arrived 10am in the morning and my room was ready for me o get changed for the legendary Stokehouse Big Sunday Lunch. Staff were very friendly and efficient. Room was clean, well appointed and very comfortable. Looking forward to returning to the Grand Hyatt when next in Melbourne.

Reviewed November 04, 2014
9.0
Exceptional
Kazuhiro from Japan
Couple
Stayed 2 nights in June 2012

Elegant and refined hotel with a great view”

high standard of service, beautiful rooms

i stayed in grand hyatt for my long weekend in melbourne and it was just outstanding experience staying in hyatt. The room was very spacious and comfortable and everything is ready for you to relax and make yourself at home. and the view was excellent

Reviewed June 14, 2012
10.0
Exceptional
Jake from Australia
Couple
Stayed 3 nights in July 2012

amazing”

Service,clean,location,efficiant

I would like to say that in the many years of me staying in Melbourne in many hotels I will most be certain that I will be coming back to the grand Hyatt it's amazing the service was beyond perfect and the hotels standards were amazing and I had not one bad word to say about the stay.. It was amazing.

Reviewed July 11, 2012
10.0
Exceptional
Theodore from Australia
Couple
1 King Bed
Stayed 2 nights in November 2014

Perfect mini-moon in Melbourne”

Room was well appointed, clean and had a great view. The staff were very attentive and positive and went out of their way to make everything special. The location is perfect.

My new wife and I stayed at the hotel for two nights after our wedding as a mini-moon before our proper honeymoon. The staff upgraded our room without us even requesting, had a bottle of sparkling waiting for us with a nice hand-written note, and provided other surprise in-room refreshments on our second night. The hotel itself definitely feels high quality and boasts international class. The location is perfect to explore Melbourne CBD. The bar inside the hotel is very comfortable and has a great relaxed vibe. We loved our short stay and will definitely go back for other celebrations.

Reviewed December 03, 2014
10.0
Exceptional
Susan from Australia
Couple
Stayed 3 nights in October 2012

Where else would you want to stay! Fantastic Hotel”

What an amazing hotel, with fantastic staff and service.

We have been to Melbourne several times but this last stay has been the best. The Grand Hyatt is definitely an amazing hotel located in the center of the city. Staff were extremely friendly and service exceptional. We would highly recommend this hotel to anyone.

Reviewed October 11, 2012
9.7
Exceptional
Cliff from Australia
Couple
1 King Bed
Stayed 1 night in December 2015

We enjoyed a great night. Lovely views and excelli”

Location. Price. Great facilities

We came to the Grand Hyatt for a birthday present. It was probably the best 60th present we received. We enjoyed a lovely room with great views of Melbourne from the 25th floor. The facilities are excellent and the staff welcoming and helpful. A wonderful night.

Reviewed December 29, 2015
9.2
Exceptional
Brad from Australia
Couple
1 King Bed
Stayed 2 nights in April 2019

Great location”

Excellent location with easy access to the melbourne cbd and surrounds. Staff were superb and can't fault the hospitality at all during our stay. Facilities are great and the hotel itself is beautiful. Only slight downside was the room we were in was showing signs of becoming a little tired. Marks on the walls, pieces of chipboard missing, shower leaking, chips out of the porcelain in the bath. Nothing major - just noticeable for the amount of $$ is paid. If I was to return I'd probably splurge on a suite. Bed was super comfy tho and the view amazing.

Reviewed April 09, 2019
9.6
Exceptional
nicholas from Australia
Couple
1 King Bed
Stayed 2 nights in January 2017

Great place in central Melbourne ”

The Grand Hyatt in Melbourne is in a great location. The staff were friendly and helpful on both check in and check out. The room was spotless and well equipped. We would definitely stay here again and recommend it to others.

Reviewed January 15, 2017
9.2
Exceptional
Sandra from Malaysia
Solo traveler
2 Twin Beds
Stayed 2 nights in May 2017

Great hotel situated in perfect location”

Grand hyatt doesn't disappoint in Melbourne. While the hotel is situated in the midst of high end stores, you're not far from malls and day to day shopping. Hotel is just one or two blocks from a ton of food options.

Reviewed May 28, 2017
9.2
Exceptional
CECILIA from Philippines
Couple
1 King Bed
Stayed 2 nights in March 2019

First Time In Melbourne”

The experience with Grand Hyatt was simply great for me as a first timer in Melbourne. The place is so accessible to all, trans, malls etc. The gym was awesome. Breakfast was expensive but not worth it.

Reviewed March 15, 2019
9.7
Exceptional
Jessica from Australia
Solo traveler
Stayed 2 nights in August 2014

Worth Every Cent”

Location, King Size Bed, Attentive and very helpful staff

Check in was very quick and painless. The staff were exceptionally polite and courteous, and very attentive to any question or request I made. The room on the 11th floor was amazing, with a nice view of the Tennis court and the surrounding buildings. The mini bar was enticing, but perhaps a bit overpriced. Room service menu was decent, although, again a bit expensive (the food was pretty good though). The night before I was due to check out I attended a concert and didn't return to the hotel until well after midnight. Knowing that I would have to check out by 11am the next morning, I asked the front desk if it would be possible to have a later checkout. They were more than happy to let me check out at 2pm rather than 11am, for no extra charge, or alternatively they offered me the room until 6pm for a little extra. Seeing as my flight didn't leave until 8pm, i opted to stay until 6 and pay the extra. Overall, the Grand Hyatt was amazing; the rooms were comfortable and modern, the bed was super comfortable and the marble bathroom to die for. The staff were nothing less than exceptional. The only issue (if you can call it that) was the presence of dust on some of the tables/cupboards in the room. I would definitely stay here again, without a doubt.

Reviewed August 10, 2014
9.0
Exceptional
Haoyuan from China
Family with teens
1 King Bed
Stayed 1 night in May 2011

Great Hotel with Outstanding Amenities!”

Roof top Basketball Court

Wonderful hotel and superb service. Very enjoyful stay with Grand Hyatt Melbourne. Handy location for shopping, close to everything.

Reviewed June 06, 2011
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|Excellent 8.7
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  • Exceptional location
  • Federation Square
  • Flinders Street Railway Station is within 0.42 km