This property is in high demand!
6 travelers have booked today.
Hyatt Grand Central New York
Midtown East, New York (NY), United States, 10017 - See map
Strategically situated in Midtown East, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Central Park. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.
Highlights
Announcements by hotel (2)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.Facilities
Valet parking
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Luggage storage
Cash withdrawal
Exceptional”
none of our rooms' mini fridges were working. You have $15.00 consumable daily as well from the mini store in the lobby, which is good enough for water if you're 2-3 in a room. best to buy food from breakfast somewhere and just use the consumable for water. location was excellent as it is directly above grand central station and its market
See room deals
Exceptional”
Close to central terminal
See room deals
Great value for your dollar!”
Location was great, staff was kind and willinfb to go the extra mile
See room deals
Room Condition”
The room is a little run down. Wall paper peeling, toilet surface peeling. Was expecting nicer interior since is Hyatt but else, is okay.
See room deals
It was alright”
Affordable and right next to grand central - perfect for traveling around new york on subway
See room deals
Very good”
I am a bit puzzled why there is not a bottle of water, coffee machine in the rooms, and nothing to by after 10PM....
See room deals
Poor amenities”
I was very disappointing with the level of service and amenities at the Hyatt Grand Central. There was no hair dryer, no cups, no kettle and no tea/coffee in the room. When we asked for a hairdryer from housekeeping, it took an hour before someone responded. We called the operator three times every 20 minutes and each time the operator said that the hairdryer was already on the way. The room was clean
See room deals
Lower quality than other Hyatt hotel”
I am surprised about the overall lower quality of the hotel compared to other Hyatt in the US and other countries. One major complaint is the room cleaning service. The staff only provided lowest level of adding new shampoo, tower and bedding. The used tower, iron stuff, used cups....etc were still scattering around in the room. There were no coffee capsules for all three days even the room has a coffee machine. When I called the service, more surprising was their answer that coffee capsules were only upon request by the guest. How is this to be possible ???? I stayed in two hotels for a 10-day trip in New York. As a Hyatt member, I am disappointed that the quality is much lower even than the other non-Hyatt hotel that has much lower price yet higher satisfaction in the same area.
See room deals
Very good”
Good location but the building itself is old. Maintenance is good but still I think you can find more reasonable hotel within this price range.
See room deals
Good”
Overall stay was good, good location, value for money. Cleanliness and room facilities must be improved. Room size is small but it was okay for me since I was traveling alone.
See room deals
Very good”
Had to pay for luggage storage and the room was lacking basic amenities upon check in.
See room deals
Rather overpriced for its quality ”
The hotel is rather old and for the price of
See room deals
very low value for money”
the good: super location, nice lobby and room furniture, well equipped fitness center. the bad: very bad customer service. had my pregnant wife and baby wait for 2 hours for the check-in in the lobby because of 'security measures'. weren't nice in general, plenty of small annoying extra charges. no breakfast, just a very overpriced (and incredibly slow) cafe
See room deals
Central location ”
The hotel is centrally located and very busy area. It is also walking distance to Rockefeller, One Summit.
See room deals
Above average”
The elevator is terrible.Too crowded
See room deals
Not worth the money”
Compare to other countries 4 star hotel, i would rate this hotel 2-3 stars at most.
See room deals
A disaster”
After a 15 hours trip, we haven't been able to check in and get our room before 8.00 pm with 2 young children, one with a broken ankle. Manager totally impolite and not helpful. Rooms extremely dirty, with toothpaste on the walls and waste from previous guests under the sofa. Ridiculous closet for a 4 people accommodation. Grand Club too small for the number of guests, poor quality of food. Really not to recommend.
See room deals
Review”
Hyatt hotel in new york i would really recommend it .. grand central is just beside it. Hotel by itself so clean. I love the bed, comforter and pillow so soft.
See room deals
An introduction to New York City”
This was my first time to New York and it was an amazing visit. Part business, part leisure. The location made it super easy to get around. The room was spacious and comfortable with a good view of the city.
See room deals
Very good”
good location but facilities are limited, staff is not the most efficient. compared to boutique hotels, grand hyatt new york can't compare with customer service.
See room deals