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8

Excellent
/10
(3,671 reviews)See what guests said
Housekeeping10
Breakfast1
24-hour front desk1
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Campbell Apartment

40 m

Chrysler Building

40 m

Chanin Building

50 m

Grand Central Market

60 m

Papyrus

80 m

Popular landmarks
Grand Central Terminal

140 m

Top of the Rock

840 m

Empire State Building

890 m

Broadway

1.1 km

Times Square

1.1 km

Closest landmarks
Consulate General of Australia

110 m

Kenneth Cole - Rockefeller Center

130 m

LaCrasia Gloves and Creative Accessories

130 m

Church of Saint Agnes

130 m

Toto

130 m

Hyatt Grand Central New York

"Affordable and right next to grand central - perfect for traveling around new york on subway"

Bùi - November 30, 2021
1 Queen Bed - Guestroom Hyatt Grand Central New York
 Hyatt Grand Central New York
Lobby Hyatt Grand Central New York
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Hyatt Grand Central New York

109 East 42nd Street, Park Avenue at Grand Central Terminal, Midtown East, New York (NY), United States, 10017 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Midtown East, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Central Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."
  • 130 meters to public transportation

  • Located in heart of New York (NY)

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money7.2
Location rating9.2
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.1 km

Rooms available at Hyatt Grand Central New York

Very good
Room comfort & quality

7.8

Presidential Suite
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed or 1 sofa bed
Enter dates to see prices
Grand Executive Suite
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 sofa bed
Enter dates to see prices
Executive Corner Suite
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Deluxe
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Double Beds City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Premier Suite
...
  • Room size: 125 m²/1345 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Bed City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
City View Suite
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
  • 2 double beds or 1 king bed
Enter dates to see prices
2 Double Beds
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Junior Suite
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Hyatt Grand Central New York?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Hyatt Grand Central New York?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Grand Central New York?

For those who wish to drive their own cars, Hyatt Grand Central New York has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 65 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hyatt Grand Central New York?

Wake up to a great continental breakfast at Hyatt Grand Central New York. Adults can enjoy breakfast offered with an additional charge of 45 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt Grand Central New York?

Hyatt Grand Central New York features an on-site restaurant for your dining convenience.

What is the smoking policy at Hyatt Grand Central New York?

Hyatt Grand Central New York does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Hyatt Grand Central New York?

The closest train, metro, or bus station to Hyatt Grand Central New York is Grand Central-42nd Street Subway Station, 120 m away.

What restaurants are nearby Hyatt Grand Central New York?

Restaurants including Lexler Deli, Chirping Chicken and Manhattan Chili Co. are popular in Hyatt Grand Central New York’s neighborhood which is known as Midtown East.

What popular shopping places are close to Hyatt Grand Central New York?

Shopping options in Hyatt Grand Central New York’s Midtown East neighborhood include Grand Central Market, Papyrus and Parfumerie Douglas Cosmetics.

What are popular attractions near Hyatt Grand Central New York?

Hyatt Grand Central New York’s location in the Midtown East neighborhood makes it close to famous attractions including Grand Central Terminal, Chrysler Building and Church of Saint Agnes.

What popular natural sightseeing spots are close to Hyatt Grand Central New York?

Hyatt Grand Central New York’s nearby natural sights include Crane Lake Camp located in the same Midtown East area.

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Explore the neighborhood

What people love about Hyatt Grand Central New York

  • 8.4

    Excellent

    "Affordable and right next to grand central - perfect for traveling around new york on subway"

    Bùi

    |

    November 30, 2021

  • 10

    Exceptional
    Staff 

    "Location was great, staff was kind and willinfb to go the extra mile"

    Christine

    |

    February 16, 2020

  • 7.6

    Very good
    Location

    "Overall stay was good, good location, value for money."

    BIJUMON

    |

    January 20, 2020

Overall rating:

8

Excellent
3,671 reviews
Cleanliness
7.8
Facilities
7.3
Location
9.2
Read all reviews >
What travelers say they love:
Pros: Good Location, midtown of Manhattan.
Waratthaya from Thailand
Business traveler
More about Hyatt Grand Central New York

More about Hyatt Grand Central New York

Hyatt Grand Central New York

For travelers who want to take in the sights and sounds of New York (NY), Hyatt Grand Central New York is the perfect choice. Its convenient location right in the city center allows you more time to see all that New York (NY) has to offer.
All offerings provided by Hyatt Grand Central New York help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring New York (NY) is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hyatt Grand Central New York.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
A range of amenities is offered in guestrooms at Hyatt Grand Central New York. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water and a coffee or tea maker are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hyatt Grand Central New York. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
A day in will be as fun as a day out with ranges of recreational activities offered at Hyatt Grand Central New York. A relaxing end to every day is possible with a visit to the spa, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

An array of attractions are a must-see while visiting New York (NY). A great museum trip can be had at The National 9/11 Memorial & Museum located 5.4 km away, with local art that provides a sense of the region. Be sure to stop by Top of the Rock located 830 m away, one of the most famous of all local landmarks.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Housekeeping

7 mentions

Breakfast

4 mentions

Check in/Check Out

2 mentions

Car Park

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Spa
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Closet
  • Clothes rack
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Linens
  • Mini bar
  • Mobile hotspot device
  • Private bathroom
  • Radio
  • Satellite/cable channels
  • Seating area
  • Shower
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
Restaurants on site

New York Central

  • Cuisine: European, Local
  • Menu: Buffet
Location
109 East 42nd Street, Park Avenue at Grand Central Terminal, Midtown East, New York (NY), United States, 10017
Exceptional
Location

9.2

Airports

  • LaGuardia Airport (LGA)
    9.1 km 17 min drive
  • Teterboro Airport (TEB)
    13.7 km

Public transportation

  • Grand Central-42nd Street Subway Station
    130 m 3 min drive
  • Grand Central Metro Station
    130 m 3 min drive

Hospital or clinic

  • pharmacy px
    490 m

Shopping

  • Macy's Herald Square
    1.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Central Terminal
    140 m
  • Top of the Rock
    840 m
  • Empire State Building
    890 m
  • Broadway
    1.1 km
  • Times Square
    1.1 km
  • Central Park
    1.8 km
  • High Line
    2.5 km
  • The Metropolitan Museum of Art
    3.2 km
  • The National 9/11 Memorial & Museum
    5.5 km
  • Statue of Liberty
    9.0 km

Nearby landmarks

  • Campbell Apartment
    40 m
  • Chrysler Building
    40 m
  • Chanin Building
    50 m
  • Grand Central Market
    60 m
  • Papyrus
    80 m
  • Consulate General of Australia
    110 m
  • Grand Central-42nd Street Subway Station
    130 m
  • Parfumerie Douglas Cosmetics
    130 m
  • Park Avenue Sweets
    130 m
  • Pink Slip
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests will now enjoy the following complimentary access and activities included in their stay: Complimentary per night: * Premium high-speed internet access. * USD 15 Food and beverage credit in the 24-hour Lobby Level Market. * Long distance and international calls. * In-room app access to the New York Times and the Financial Times. * USD 10 beverage credit in our New York Central Bar. * 20% off in-room spa services. * 2 checked bags per stay Complimentary per stay: * Seasonal skyline rooftop tour. * Grand Central audio tour for two (2). * Grand Central Terminal coupon book. * 10% discount on all CitySightseeing bus tours and packages * 10% savings on the Sightseeing Flex 3 Attraction Package "the best "choice" pass in New York City!". * Macy's VIP passport which includes 15% discount on regular and sale merchandise, 20% off of their on-site food and beverage & complimentary fine jewlery & MyStylist personal shopper * 20% off Standard Admission and 10% off Priority Admission at One World Observatory * 15% discount on regular and sale merchandise at Bloomingdale's 59th Street * 10% discount on United Nations Guided Tour Per night stay inclusions must be redeemed by midnight each day. Unused inclusions will not carry over to the next day or future stays and cannot be redeemed for cash. Food and beverage per night stay credit excludes Market to-go in-room delivery. All applicable destination fee charges must be settled to the guest room to be waived upon checkout. Ticket vouchers will not be replaced if lost or stolen. Amenities subject to change. Additional terms and conditions may apply.
  • A property fee will be collected upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)45 USD
  • Daily Internet/Wi-Fi fee12.95 USD

The property

  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 1306
  • Year property opened1919
  • Most recent renovation2011

Parking

  • Daily parking fee65 USD
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Hyatt Grand Central New York from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.8
Facilities7.3
Location9.2
Room comfort and quality7.8
Service7.6
Value for money7.2
High score for New York (NY)
Rating
9+ Exceptional (30)
8-9 Excellent (32)
7-8 Very Good (42)
6-7 Good (21)
<6 Below Expectation (40)
Time of the year
Mar - May (41)
Jun - Aug (38)
Sep - Nov (36)
Dec - Feb (50)
All guests (317)
All room types
All languages

Show reviews that mention 

Showing 165 verified guest comments
12345
10.0
Exceptional
kathlyn from United States
Couple
2 Double Beds City View
Stayed 1 night in September 2018

Review”

Hyatt hotel in new york i would really recommend it .. grand central is just beside it. Hotel by itself so clean. I love the bed, comforter and pillow so soft.

Reviewed September 10, 2018

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10.0
Exceptional
Katie from United States
Solo traveler
1 King Bed
Stayed 4 nights in February 2015

An introduction to New York City”

Centrally located, helpfulness of staff, food at hotel's restaurant

This was my first time to New York and it was an amazing visit. Part business, part leisure. The location made it super easy to get around. The room was spacious and comfortable with a good view of the city.

Reviewed February 10, 2015

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7.6
Very good
Anne from Vietnam
Family with teens
1 King Bed City View
Stayed 3 nights in May 2019

Very good”

good location but facilities are limited, staff is not the most efficient. compared to boutique hotels, grand hyatt new york can't compare with customer service.

Reviewed July 08, 2019

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7.6
Very good
Stephanie from United States
Business traveler
1 Queen Bed
Stayed 3 nights in July 2016

Very Good Instead of Excellent ”

Staff at the Hyatt were disappointing. There were communication problems between the Hyatt and Agoda on booking and billing. I paid Agoda in advance for 2 queen rooms for 3 adults for 3 nights for the best rate and received confirmation. Thank goodness I double checked with the Hyatt before we left for NYC. The Hyatt only had me booked for 1 room for 1 night. Agoda eventually straightened it out but it took numerous calls to the Hyatt. Hyatt management had to get involved to fix the mistakes on their side. It is a blessing that I checked before we left. It took a couple of days to sort out. Agoda staff was responsive, helpful and diligent. Ultimately, we had a good trip. But, after we got home, I checked my credit card statement on-line and the Hyatt had billed me for rooms I had paid for in advance! I did not get a bill at check out. Again, Agoda had to step in to fix the problem and get the Hyatt to remove the charges. Otherwise, the hotel, the accommodations, the amenities and the location suited our needs.

Reviewed July 31, 2016

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8.4
Excellent
Rosa from France
Family with teens
2 Double Beds City View
Stayed 5 nights in June 2019

Very good for the price”

We got a super deal through Agoda so we got a fair price for a 4 night stay, the hotel is literally next to grand central so is very nice for moving everywhere in the city. I'm 26, travelled with my parents and we found it was quite expensive to find places to eat or grab a quick bite in the morning.. Close to central park, shopping avenues, moma.. however kinda far from downtown if you want to stroll through SoHo, Brooklyn, Chelsea etc.

Reviewed June 17, 2019

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6.3
Good
Sakura from Japan
Business traveler
1 King Bed
Stayed 4 nights in January 2015

Doesn't deserve 4 star rating”

Location and relatively approachable staff.

I was very disappointed to see a Grand Hyatt hotel group can have inconsistent quality. I know a few good ones like the one in Tokyo, but this one in NY grand central is a failure. Arrived at 2am on a freezing night of January, and they didn't have a room ready due to stuffing issue. It took 45mins to get a room, which felt longer as I had just come out from a 25 hours flight. No hot shower after midnight for my entire stay, ice cold water every time I got back from a long day at work. Room service took a long time to answer even at off peak hours. They even charge if you want to leave a luggage for a few hours. The queue at check out was ridiculously long. They had about 6 front desk counters, but there were only two (and eventually 3 while I waited) serving a long queue. It was at 9am on Friday. You dont need to be a hotel expert to expect a busy morning. Why didnt they get more staff to serve, rather than let the queue to grow longer and longer right in the middle of the lobby. There are too many thing that made me wonder how they got to call themselves a four star hotel. Hotel staff are friendly in general who were also generous with their apology when something went wrong. But friendly staff alone doesnt make it a good hotel. They have too many operational problems to fix. I would call it a big hotel in a big city with mediocre quality. Star-wise, I would rate it three, definitely doesn't deserve four.

Reviewed January 18, 2015

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8.3
Excellent
IRIS from Philippines
Solo traveler
1 King Bed
Stayed 1 night in November 2013

The Hyatt life”

Nice large room and bed, interior design, location.

Very comfortable bed, hotel has nice design, minimalist zen gives an aura of space and elegance. It's centrally located in Midtown Manhattan just a few yards away from Grand Central. You can go anywhere from here. I enjoyed my stay.

Reviewed November 19, 2013

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9.2
Exceptional
Sheila from United Kingdom
Couple
1 King Bed
Stayed 3 nights in December 2015

Great Hotel”

We were on a mini-break in NYC and although we did not spend much time in the hotel we were very satisfied with with our contemporary room. Very comfortable to come back to after hectic days out. With Chrysler building on one side and Grand Central Station on the other, short walk to Bryant Park and Times Square - great location. Lobby amazing and helpful staff. Cant rate the facilities as were did not use any.

Reviewed February 29, 2016

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8.4
Excellent
WARREN from Canada
Solo traveler
1 King Accessible Tub
Stayed 1 night in May 2017

Can't beat this location”

If you're looking for a hotel close to Grand Central, it can't get any closer than this with it being on top of it! The price is reasonable, and the size of the room is generous for NYC. But with it being in the heart of Manhattan, it is a bit noisy especially with the constant siren going on (but this really happens anywhere in mid town Manhattan).

Reviewed July 19, 2017

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6.7
Good
Lai from Singapore
Solo traveler
2 Double Beds
Stayed 2 nights in December 2014

Not so good service”

Great location, comfortable room and 24-hour cafe right at the lobby

Grand Hyatt offers comfortable room. The lobby was very nice and there is a 24-hr cafe right at the lobby and the prices are reasonable. However, getting the wifi was a hassle (only available at the lobby). Why will a 4-star hotel charge for wifi, especially when the room rate per night is so high? Then, the check in counter was slow and seriously understaffed. We had to wait at the line for quite a while before being served (two staff were on duty). There should be a separate desk for current occupants/guests at the hotel, to answer to their queries, rather than joining the queue together with the rest.

Reviewed January 08, 2015

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9.2
Exceptional
VANESA from Singapore
Couple
1 King Accessible Tub
Stayed 1 night in November 2019

convenience and spacious room”

Tried emailing and contacting the hotel on what is the additional chargers incurred on my credit card since we did not "eat" or use any of the paid amenities or facilities in the hotel. However, till date, for almost 2 weeks, I did not receive any respond from the hotel. Check in and check out staff did not mention on any additional fee that will be incurred as well when I had repeatedly ask and esquire with them. Later found out that the additional charges incurred might be for the "resort/facilities fee". It will be ideal if the hotel could at least notify or explained before the direct charging into the card. Other than the above mentioned, the location is great, room are spacious.

Reviewed November 27, 2019

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8.8
Excellent
Don from United States
Family with teens
2 Double Beds
Stayed 1 night in December 2019

Best location in the City”

Exceptionally nice hotel, spacious room, clean and modern. Couldn't be in a better location, next door to Grand Central. Only drawback was lack of drawers for clothing items, like there wan't any. Very srange.

Reviewed December 13, 2019

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6.7
Good
David from Australia
Business traveler
1 King Bed
Stayed 2 nights in January 2015

Aging hotel, still Hyatt standard”

Location and helpful staff as expected with Hyatt

In middle of NY winter the old room heaters just could not really keep the room warm, and when they're on full it becomes very uncomfortably dry. Despite asking twice they did not have a humidifier available so I wasted a lot of water running the shower (which was also only like warm) to overcome the dryness a bit. If you're used to a cold climate this might be Ok but if not I'd avoid this Hyatt in winter. Also the mail room charges $5 or $10 to receive packages, something I've never encountered at any other hotel. Overall it's still quite a good hotel and the staff always do their best.

Reviewed January 20, 2015

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10.0
Exceptional
Jo-Ann from United States
Solo traveler
1 King Bed
Stayed 3 nights in May 2014

Excellent hotel location, clean, quality service”

Clean Location Service

Excellent and will go back soon! Love the rooms and very comfortable and not small as many hotels in NY

Reviewed May 22, 2014

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6.7
Good
Sean from United States
Couple
1 King Bed
Stayed 2 nights in May 2014

NYC Grand Hyatt”

Location

I would say that the overall experience of the hotel was great. The room was very modern and kept very clean. The only knock I had on the room was that the shower seemed to need a facelift. The floor of the shower had seen better days, but as I said this did not have a negative impact on our weekend. Room service was pretty poor. It took an hour for them to deliver a small bottle of shaving cream. The manager was very apologetic and sincere in their tardiness. The location of the hotel is great. It's in midtown and adjacent to Grand central station. Surrounding area is great with shops and restaurants.

Reviewed May 27, 2014

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9.0
Exceptional
Abhijit from Thailand
Couple
Stayed 4 nights in April 2013

Four and a half star”

near perfect experience

The room was just renovated, so it was great. Clean and spacious. Can go directly to Grand Central. Times Square is in walking distance. Only problem is the noise. My room was close to the elevators, so I could hear it every time it stopped on my floor.

Reviewed April 24, 2013

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9.3
Exceptional
Margaret from Australia
Couple
1 King Bed
Stayed 2 nights in September 2014

Central location, very helpful concierge ”

Central location, very helpful concierge and the bed was extremely comfortable

Great stay over all. Will choose Grand Hyatt again.

Reviewed October 03, 2014

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6.3
Good
Gregory from United States
Couple
1 King Bed
Stayed 3 nights in November 2014

unclean rooms, noisy on 23rd floor”

location, location, location

Was surprised the Hyatt hotel group would allow a stellar location like this to descend into uncleanliness. Our room was billed as a "grand king" and yes, the bed at least was king size. The room was full of stains and dirt from years (it appears) of glossing over the cleaning process. We were on the 23rd floor and the street noise was deafening due to the window construction. The room was constantly hot despite adjust the thermostat down. The bathrooms were incredibly tight and poorly planned (ie: water handles under a tight shelf).

Reviewed November 17, 2014

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4.8
Jan from Switzerland
Business traveler
2 Double Beds
Stayed 6 nights in December 2018

Not the role model Hyatt as it was told...”

It was a business and personal trip The Price was fine, but that's it. The room was awful, not cleaned everyday, in a really bad condition and resounded to the condition: our bathroom cabinet was broken, the toilet was placed between the shower and the cabinet and (i am not overweight haha) i couldnt really fit my shoulder in it. The TV was broken (on top) i do not even know how you can break a Tv this was? The resound was bad in the room.. we could hear the gong from the elevator as it was arriving? Now the stuff.. the Guy at the front desk was ok. not too friendly and not too pissed, but the guy at the barcounter and the market and from the luggage storage, oh boy, couldnt even say hi or thanks or something. Really bad! This is my worst new york and hyatt experience so far.

Reviewed January 08, 2019

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8.0
Excellent
Wei from Singapore
Business traveler
1 King Bed
Stayed 2 nights in November 2013

Nice hotel centrally located in manhattan”

Good location and value for money at times. All rooms are non smoking and staff are friendly. Nice statue by the entrance

Great value for money. Hyatt style. Choose the corner king rooms, they are slightly bigger. Lights switches are modern with sensors. Impressive

Reviewed December 05, 2013

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