7.8
Very good
/10
(310 reviews)See what guests said
See map
9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Campbell Apartment 40 m
Chrysler Building 40 m
Chanin Building 50 m
Grand Central Market 60 m
Papyrus 80 m
Consulate General of Australia 110 m
Grand Central-42nd Street Subway Station 130 m
Flowers on Lex 130 m
Kenneth Cole - Rockefeller Center 130 m
LaCrasia Gloves and Creative Accessories 130 m
Nearby landmarks
Grand Central Terminal 140 m
Top of the Rock 840 m
Empire State Building 890 m
Broadway 1.05 km
Times Square 1.05 km
Central Park 1.79 km
High Line 2.45 km
The Metropolitan Museum of Art 3.23 km
The National 9/11 Memorial & Museum 5.48 km
Statue of Liberty 9.04 km
Grand Hyatt New York Hotel

"Best location, best facilities, very good staff, very easy access to all kind of transportation such as subways, metro and taxi."

Kamran - June 24, 2018

1 King Bed - Guestroom Grand Hyatt New York Hotel
Lobby Grand Hyatt New York Hotel
Lobby Grand Hyatt New York Hotel
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Free Wi-Fi

Grand Hyatt New York Hotel

109 East 42nd Street, Park Avenue at Grand Central Terminal, Midtown East, New York (NY), United States, 10017 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Grand Central Terminal
Within 140 m of property
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Workout and Leisure
Fitness center
  • 130 meters to public transportation

  • Located in heart of New York (NY)

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Bar

Your dates are popular among travelersUsers are booking a place in New York (NY) every 1 minutes on Agoda.com
Value for money7.2
Location rating9.2
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.1 km

Rooms available at Grand Hyatt New York Hotel

Very good
Room comfort & quality
7.8
Executive Corner Suite
Executive Corner Suite
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed
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Grand Executive Suite
Grand Executive Suite
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 sofa bed
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1 King Bed Deluxe
1 King Bed Deluxe
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
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Presidential Suite
Presidential Suite
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed or 1 sofa bed
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Premier Suite
Premier Suite
...
  • Room size: 125 m²/1345 ft²
  • Non-smoking
  • 1 king bed
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2 Double Beds City View
2 Double Beds City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
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City View Suite
City View Suite
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
  • 2 double beds or 1 king bed
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2 Double Beds Deluxe
2 Double Beds Deluxe
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 double bed
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1 King Bed City View
1 King Bed City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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2 Double Beds
2 Double Beds
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Grand Hyatt New York Hotel?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt New York Hotel?

For those who wish to drive their own cars, Grand Hyatt New York Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 65 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Grand Hyatt New York Hotel?

Grand Hyatt New York Hotel does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Grand Hyatt New York Hotel

  • 7.6
    Very good
    Location

    "Overall stay was good, good location, value for money."

    BIJUMON

    |

    January 20, 2020

  • 9.2
    Exceptional
    Location

    "mentioned, the location is great, room are spacious."

    VANESA

    |

    November 27, 2019

  • 8.0
    Very good
    Location

    "Best Location if you travel by subway a lot."

    PEERAWAT

    |

    July 6, 2019

Property ranking|Compared to 1,925 New York (NY) properties
See all rankings
Room size
40 sqm.
Location score
9.2/10
Room comfort score
7.8/10
Cheapest price score
Bigger than
96
%
of New York (NY) properties
Better than
95
%
of New York (NY) properties
Better than
93
%
of New York (NY) properties
Better than
92
%
of New York (NY) properties
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Overall rating:
7.8
Very good
310 reviews
Cleanliness
7.8
Facilities
7.3
Location
9.2
Read all reviews >
What travelers say they love:
Loved the location and the reception area of the hotel.
DIONNE from Singapore
Business traveler
More about Grand Hyatt New York Hotel

More about Grand Hyatt New York Hotel

Well-positioned in Midtown East, Grand Hyatt New York Hotel is the ideal point of departure for your excursions in New York (NY). From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Chanin Building, Chrysler Building, Papyrus.

Take advantage of a wealth of unrivaled services and amenities at this New York (NY) hotel. Guests of the hotel can enjoy on-site features like 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, Wi-Fi in public areas.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, linens, mirror, towels, separate living room, provided to help guests recharge after a long day. The hotel offers wonderful recreational facilities such as fitness center to make your stay truly unforgettable. Enjoy unparalleled services and a truly prestigious address at the Grand Hyatt New York Hotel.

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Most talked about facilities

Housekeeping
7 mentions
Breakfast
4 mentions
Check in/Check Out
2 mentions
Car Park
1 mention

What they offer

10.0
Exceptional
Cleanliness

"Clean and spacious room with friendly staff."

Jin

|

January 25, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental
Vegetarian

Restaurants on site

New York Central
Cuisine:European, Local
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
New York Central
40 m American
The Wheeltapper
160 m American, Bar, British
Davio's New York
180 m American, Gluten Free, Italian
Italian cuisine
Italian cuisine
Two Boots Grand Central
40 m Italian, Pizza
Bel Paese Italian Deli
220 m Italian
Pietro's
260 m Italian, Steakhouse
Asian cuisine
Asian cuisine
Dee Daa
170 m Asian, Thai
Zengo
200 m Asian, Fusion, Japanese
Chef's Secret
210 m Asian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Grand Hyatt New York Hotel from real guests

Provided by verified guests of Agoda
Agoda Reviews (310)Booking.com Reviews (3129)
7.8
/
10
Cleanliness7.8
Facilities7.3
Location9.2
Room comfort and quality7.8
Service7.6
Value for money7.2
High score for New York (NY)
Rating
9+ Exceptional (30)
8-9 Excellent (31)
7-8 Very Good (41)
6-7 Good (21)
<6 Below Expectation (40)
Time of the year
Mar - May (41)
Jun - Aug (38)
Sep - Nov (35)
Dec - Feb (49)
Don't miss out!Users are booking a place in New York (NY) every 1 minutes on Agoda.com
All guests (310)
All room types
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Show reviews that mention 

Showing 163 verified guest comments
12345
10.0
Exceptional
kathlyn from United States
Couple
2 Double Beds City View
Stayed 1 night in September 2018

Review”

Hyatt hotel in new york i would really recommend it .. grand central is just beside it. Hotel by itself so clean. I love the bed, comforter and pillow so soft.

Reviewed September 10, 2018
10.0
Exceptional
Katie from United States
Solo traveler
1 King Bed
Stayed 4 nights in February 2015

An introduction to New York City”

Centrally located, helpfulness of staff, food at hotel's restaurant

This was my first time to New York and it was an amazing visit. Part business, part leisure. The location made it super easy to get around. The room was spacious and comfortable with a good view of the city.

Reviewed February 10, 2015
7.6
Very good
Anne from Vietnam
Family with teens
1 King Bed City View
Stayed 3 nights in May 2019

Very good”

good location but facilities are limited, staff is not the most efficient. compared to boutique hotels, grand hyatt new york can't compare with customer service.

Reviewed July 08, 2019
7.6
Very good
Stephanie from United States
Business traveler
1 Queen Bed
Stayed 3 nights in July 2016

Very Good Instead of Excellent ”

Staff at the Hyatt were disappointing. There were communication problems between the Hyatt and Agoda on booking and billing. I paid Agoda in advance for 2 queen rooms for 3 adults for 3 nights for the best rate and received confirmation. Thank goodness I double checked with the Hyatt before we left for NYC. The Hyatt only had me booked for 1 room for 1 night. Agoda eventually straightened it out but it took numerous calls to the Hyatt. Hyatt management had to get involved to fix the mistakes on their side. It is a blessing that I checked before we left. It took a couple of days to sort out. Agoda staff was responsive, helpful and diligent. Ultimately, we had a good trip. But, after we got home, I checked my credit card statement on-line and the Hyatt had billed me for rooms I had paid for in advance! I did not get a bill at check out. Again, Agoda had to step in to fix the problem and get the Hyatt to remove the charges. Otherwise, the hotel, the accommodations, the amenities and the location suited our needs.

Reviewed July 31, 2016
8.4
Excellent
Rosa from France
Family with teens
2 Double Beds City View
Stayed 5 nights in June 2019

Very good for the price”

We got a super deal through Agoda so we got a fair price for a 4 night stay, the hotel is literally next to grand central so is very nice for moving everywhere in the city. I'm 26, travelled with my parents and we found it was quite expensive to find places to eat or grab a quick bite in the morning.. Close to central park, shopping avenues, moma.. however kinda far from downtown if you want to stroll through SoHo, Brooklyn, Chelsea etc.

Reviewed June 17, 2019
6.3
Good
Sakura from Japan
Business traveler
1 King Bed
Stayed 4 nights in January 2015

Doesn't deserve 4 star rating”

Location and relatively approachable staff.

I was very disappointed to see a Grand Hyatt hotel group can have inconsistent quality. I know a few good ones like the one in Tokyo, but this one in NY grand central is a failure. Arrived at 2am on a freezing night of January, and they didn't have a room ready due to stuffing issue. It took 45mins to get a room, which felt longer as I had just come out from a 25 hours flight. No hot shower after midnight for my entire stay, ice cold water every time I got back from a long day at work. Room service took a long time to answer even at off peak hours. They even charge if you want to leave a luggage for a few hours. The queue at check out was ridiculously long. They had about 6 front desk counters, but there were only two (and eventually 3 while I waited) serving a long queue. It was at 9am on Friday. You dont need to be a hotel expert to expect a busy morning. Why didnt they get more staff to serve, rather than let the queue to grow longer and longer right in the middle of the lobby. There are too many thing that made me wonder how they got to call themselves a four star hotel. Hotel staff are friendly in general who were also generous with their apology when something went wrong. But friendly staff alone doesnt make it a good hotel. They have too many operational problems to fix. I would call it a big hotel in a big city with mediocre quality. Star-wise, I would rate it three, definitely doesn't deserve four.

Reviewed January 18, 2015
8.3
Excellent
IRIS from Philippines
Solo traveler
1 King Bed
Stayed 1 night in November 2013

The Hyatt life”

Nice large room and bed, interior design, location.

Very comfortable bed, hotel has nice design, minimalist zen gives an aura of space and elegance. It's centrally located in Midtown Manhattan just a few yards away from Grand Central. You can go anywhere from here. I enjoyed my stay.

Reviewed November 19, 2013
9.2
Exceptional
Sheila from United Kingdom
Couple
1 King Bed
Stayed 3 nights in December 2015

Great Hotel”

We were on a mini-break in NYC and although we did not spend much time in the hotel we were very satisfied with with our contemporary room. Very comfortable to come back to after hectic days out. With Chrysler building on one side and Grand Central Station on the other, short walk to Bryant Park and Times Square - great location. Lobby amazing and helpful staff. Cant rate the facilities as were did not use any.

Reviewed February 29, 2016
8.4
Excellent
WARREN from Canada
Solo traveler
1 King Accessible Tub
Stayed 1 night in May 2017

Can't beat this location”

If you're looking for a hotel close to Grand Central, it can't get any closer than this with it being on top of it! The price is reasonable, and the size of the room is generous for NYC. But with it being in the heart of Manhattan, it is a bit noisy especially with the constant siren going on (but this really happens anywhere in mid town Manhattan).

Reviewed July 19, 2017
6.7
Good
Lai from Singapore
Solo traveler
2 Double Beds
Stayed 2 nights in December 2014

Not so good service”

Great location, comfortable room and 24-hour cafe right at the lobby

Grand Hyatt offers comfortable room. The lobby was very nice and there is a 24-hr cafe right at the lobby and the prices are reasonable. However, getting the wifi was a hassle (only available at the lobby). Why will a 4-star hotel charge for wifi, especially when the room rate per night is so high? Then, the check in counter was slow and seriously understaffed. We had to wait at the line for quite a while before being served (two staff were on duty). There should be a separate desk for current occupants/guests at the hotel, to answer to their queries, rather than joining the queue together with the rest.

Reviewed January 08, 2015
9.2
Exceptional
VANESA from Singapore
Couple
1 King Accessible Tub
Stayed 1 night in November 2019

convenience and spacious room”

Tried emailing and contacting the hotel on what is the additional chargers incurred on my credit card since we did not "eat" or use any of the paid amenities or facilities in the hotel. However, till date, for almost 2 weeks, I did not receive any respond from the hotel. Check in and check out staff did not mention on any additional fee that will be incurred as well when I had repeatedly ask and esquire with them. Later found out that the additional charges incurred might be for the "resort/facilities fee". It will be ideal if the hotel could at least notify or explained before the direct charging into the card. Other than the above mentioned, the location is great, room are spacious.

Reviewed November 27, 2019
8.8
Excellent
Don from United States
Family with teens
2 Double Beds
Stayed 1 night in December 2019

Best location in the City”

Exceptionally nice hotel, spacious room, clean and modern. Couldn't be in a better location, next door to Grand Central. Only drawback was lack of drawers for clothing items, like there wan't any. Very srange.

Reviewed December 13, 2019
6.7
Good
David from Australia
Business traveler
1 King Bed
Stayed 2 nights in January 2015

Aging hotel, still Hyatt standard”

Location and helpful staff as expected with Hyatt

In middle of NY winter the old room heaters just could not really keep the room warm, and when they're on full it becomes very uncomfortably dry. Despite asking twice they did not have a humidifier available so I wasted a lot of water running the shower (which was also only like warm) to overcome the dryness a bit. If you're used to a cold climate this might be Ok but if not I'd avoid this Hyatt in winter. Also the mail room charges $5 or $10 to receive packages, something I've never encountered at any other hotel. Overall it's still quite a good hotel and the staff always do their best.

Reviewed January 20, 2015
10.0
Exceptional
Jo-Ann from United States
Solo traveler
1 King Bed
Stayed 3 nights in May 2014

Excellent hotel location, clean, quality service”

Clean Location Service

Excellent and will go back soon! Love the rooms and very comfortable and not small as many hotels in NY

Reviewed May 22, 2014
6.7
Good
Sean from United States
Couple
1 King Bed
Stayed 2 nights in May 2014

NYC Grand Hyatt”

Location

I would say that the overall experience of the hotel was great. The room was very modern and kept very clean. The only knock I had on the room was that the shower seemed to need a facelift. The floor of the shower had seen better days, but as I said this did not have a negative impact on our weekend. Room service was pretty poor. It took an hour for them to deliver a small bottle of shaving cream. The manager was very apologetic and sincere in their tardiness. The location of the hotel is great. It's in midtown and adjacent to Grand central station. Surrounding area is great with shops and restaurants.

Reviewed May 27, 2014
9.0
Exceptional
Abhijit from Thailand
Couple
Stayed 4 nights in April 2013

Four and a half star”

near perfect experience

The room was just renovated, so it was great. Clean and spacious. Can go directly to Grand Central. Times Square is in walking distance. Only problem is the noise. My room was close to the elevators, so I could hear it every time it stopped on my floor.

Reviewed April 24, 2013
9.3
Exceptional
Margaret from Australia
Couple
1 King Bed
Stayed 2 nights in September 2014

Central location, very helpful concierge ”

Central location, very helpful concierge and the bed was extremely comfortable

Great stay over all. Will choose Grand Hyatt again.

Reviewed October 03, 2014
6.3
Good
Gregory from United States
Couple
1 King Bed
Stayed 3 nights in November 2014

unclean rooms, noisy on 23rd floor”

location, location, location

Was surprised the Hyatt hotel group would allow a stellar location like this to descend into uncleanliness. Our room was billed as a "grand king" and yes, the bed at least was king size. The room was full of stains and dirt from years (it appears) of glossing over the cleaning process. We were on the 23rd floor and the street noise was deafening due to the window construction. The room was constantly hot despite adjust the thermostat down. The bathrooms were incredibly tight and poorly planned (ie: water handles under a tight shelf).

Reviewed November 17, 2014
4.8
Jan from Switzerland
Business traveler
2 Double Beds
Stayed 6 nights in December 2018

Not the role model Hyatt as it was told...”

It was a business and personal trip The Price was fine, but that's it. The room was awful, not cleaned everyday, in a really bad condition and resounded to the condition: our bathroom cabinet was broken, the toilet was placed between the shower and the cabinet and (i am not overweight haha) i couldnt really fit my shoulder in it. The TV was broken (on top) i do not even know how you can break a Tv this was? The resound was bad in the room.. we could hear the gong from the elevator as it was arriving? Now the stuff.. the Guy at the front desk was ok. not too friendly and not too pissed, but the guy at the barcounter and the market and from the luggage storage, oh boy, couldnt even say hi or thanks or something. Really bad! This is my worst new york and hyatt experience so far.

Reviewed January 08, 2019
8.0
Excellent
Wei from Singapore
Business traveler
1 King Bed
Stayed 2 nights in November 2013

Nice hotel centrally located in manhattan”

Good location and value for money at times. All rooms are non smoking and staff are friendly. Nice statue by the entrance

Great value for money. Hyatt style. Choose the corner king rooms, they are slightly bigger. Lights switches are modern with sensors. Impressive

Reviewed December 05, 2013
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