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Grand Hyatt Playa del Carmen Resort

"Was a great experience"

Ibtisam - December 21, 2019
King Room with Partial Sea View - Guestroom Grand Hyatt Playa del Carmen Resort
Lobby Grand Hyatt Playa del Carmen Resort
Interior view Grand Hyatt Playa del Carmen Resort
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Grand Hyatt Playa del Carmen Resort

1a Avenida Esquina Calle 26 Colonia Centre, Playa del Carmen, Playa Del Carmen, Mexico, 77720 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Quinta Avenida
Within 680 m of property
See map
Popular landmarks
Quinta Avenida 680 m
3D Museum of Wonders 780 m
Nuestra Senora del Carmen Catholic Church 1.2 km
Parque Los Fundadores 1.3 km
Playa Punta Esmeralda 2.6 km
Rio Secreto 8.2 km
Nearby landmarks
Caminarte 100 m
Kava Kasa yoga studio 120 m
Fernando Rodriguez 130 m
Yulunga Arte en Tus Manos 130 m
Sweet and Toxic 130 m
Riviera Art Gallery 160 m
Hiperbaric - International Clinic 170 m
Playa Lingua del Caribe 170 m
Ambarte 230 m
Estacionamiento 300 m

9.5

Exceptional

Location rating score

Exceptional location
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 35 minutes on Agoda.com
Value for money8.1
Location rating9.5
Nearest airportCozumel International Airport (CZM)
Distance to airport19.6 km

Rooms available at Grand Hyatt Playa del Carmen Resort

Exceptional
Room comfort & quality
10.0
Ocean View King
...
  • Room size: 38 m²/409 ft²
  • Ocean view
  • 1 king bed
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Executive Suite King
...
  • Room size: 76 m²/818 ft²
  • Balcony/terrace
  • 2 queen beds
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Oceanfront View 2 Queen
...
  • Room size: 38 m²/409 ft²
  • Ocean view
  • 2 queen beds
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Club King
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 queen bed and 1 sofa bed
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1 King Mini Pool
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 king bed
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King Pool Access
...
  • Room size: 38 m²/409 ft²
  • Pool view
  • 1 king bed
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Ocean View Queen Bed
...
  • Room size: 38 m²/409 ft²
  • Ocean view
  • 1 king bed
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Ocean View King Bed
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 2 double beds
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Plunge Pool Suite
...
  • Room size: 57 m²/614 ft²
  • Sea view
  • 1 double bed
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2 Queen - Pool Access
...
  • Room size: 38 m²/409 ft²
  • Pool view
  • 2 queen beds
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Frequently asked questions

What time is check-in and check-out at Grand Hyatt Playa del Carmen Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Playa del Carmen Resort?

Grand Hyatt Playa del Carmen Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Hyatt Playa del Carmen Resort has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Grand Hyatt Playa del Carmen Resort?

Wake up to a great buffet breakfast at Grand Hyatt Playa del Carmen Resort. Adults can enjoy breakfast offered with an additional charge of 30 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Grand Hyatt Playa del Carmen Resort?

Grand Hyatt Playa del Carmen Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Hyatt Playa del Carmen Resort?

The closest train, metro, or bus station to Grand Hyatt Playa del Carmen Resort is ADO International Bus Station, 1.2 km away.

What restaurants are nearby Grand Hyatt Playa del Carmen Resort?

Grand Hyatt Playa del Carmen Resort is located in Playa del Carmen, famous for good restaurants such as Restaurante La Fragata Bistrot, La Vagabunda and La Memorable.

What popular shopping places are close to Grand Hyatt Playa del Carmen Resort?

Located in the Playa del Carmen area, Grand Hyatt Playa del Carmen Resort is close to great shopping choices like Galeria de Arte 5ta Avenida, Caminarte and Fernando Rodriguez.

What are popular attractions near Grand Hyatt Playa del Carmen Resort?

Guests at Grand Hyatt Playa del Carmen Resort can easily visit Nuestra Senora del Carmen Catholic Church, Quinta Avenida and 3D Museum of Wonders located in the Playa del Carmen area.

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Explore the neighborhood
Property ranking|Compared to 1,427 Playa Del Carmen properties
See all rankings
Value for money score
8.4/10
Location score
9.4/10
Service score
9.1/10
Cleanliness score
9.4/10
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
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Overall rating:

8.9

Excellent
785 reviews
Cleanliness
9.4
Facilities
8.6
Location
9.5
Read all reviews >
More about Grand Hyatt Playa del Carmen Resort

More about Grand Hyatt Playa del Carmen Resort

Offering quality accommodations in the nightlife, beaches, restaurants district of Playa Del Carmen, Grand Hyatt Playa del Carmen Resort is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Grand Hyatt Playa del Carmen Resort ensure a pleasant stay for guests. The hotel provides free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage, valet parking to ensure our guests the greatest comfort.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, private pool, air conditioning, heating, mini bar to please the most discerning guest. The hotel's recreational facilities, which include hot tub, private beach, fitness center, sauna, outdoor pool are designed for escape and relaxation. Discover an engaging blend of professional service and a wide array of features at Grand Hyatt Playa del Carmen Resort.

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Most talked about facilities

Beach

2 mentions

Food & Dining

1 mention

View

1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Buffet

Restaurants on site

La Cocina
Cuisine:Caribbean, Mexican
Menu:Buffet, A-la-carte
The Grill at 1 26
Cuisine:International, Seafood, Grill/BBQ
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Grand Hyatt Playa del Carmen Resort from real guests

Provided by verified guests of Agoda
8.8
/
10
Excellent
Cleanliness9.4
Facilities8.6
Location9.5
Room comfort and quality10.0
Service8.7
Value for money8.1
High score for Playa Del Carmen
Rating
9+ Exceptional (8)
8-9 Excellent (7)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (3)
Time of the year
Mar - May (1)
Jun - Aug (11)
Sep - Nov (6)
Dec - Feb (2)
Don't miss out!Users are booking a place in Playa Del Carmen every 35 minutes on Agoda.com
All guests (35)
All room types
All languages

Show reviews that mention 

Showing 20 verified guest comments
10.0
Exceptional
Brendan from Australia
Couple
Partial Ocean View
Stayed 4 nights in October 2017

Amazing!”

Had the most amazing stay here. Location was perfect right on the beach. All the staff were so friendly and made the stay perfect. Can’t find a better place to stay in Playa. Will be back soon for sure

Reviewed October 18, 2017

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8.8
Excellent
Martijn from Hong Kong SAR, China
Couple
1 King Bed
Stayed 8 nights in December 2019

Great location and comfortable rooms. ”

Prices for food, drinks and activities are on the very high end of the range. There was even a daily charge of USD 10 for having water and coffee at the room, which is a bit cheap if you ask me.

Reviewed December 19, 2019

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9.6
Exceptional
Jill from Canada
Family with teens
Oceanfront View 2 Queen
Stayed 5 nights in July 2018

Exceptional”

We had a wonderful week in July at this hotel. The staff are courteous and friendly. The facilities are new and beautifully designed. The food is good and it is easy to get around the local area. The hotel is very careful to ensure all their visitors' safety and wellbeing.

Reviewed July 07, 2018

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9.2
Exceptional
Shu from Singapore
Couple
1 King Bed
Stayed 2 nights in August 2019

Exceptional”

Value for money, good location, the tourist street is a couple of min away, somehow they manage to keep their part of the beach seaweed free (we saw how bad it could get in Tulum), huge pools with plenty of sun beds

Reviewed August 09, 2019

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10.0
Exceptional
Ibtisam from Saudi Arabia
Couple
Ocean View King
Stayed 4 nights in June 2019

One of the best resorts ”

I loved everything about this place! was a great experience

Reviewed December 21, 2019

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6.0
Sahand from Australia
Couple
1 King Bed
Stayed 5 nights in August 2019

Not worthy your money ”

Nobody welcomed us as guests we had to Fund our own rooms and they keft us with our luggages! Racism racism up to the roof! They made us pay 2000$ in security deposit due to our nationality... room service was slow and unprofessional.

Reviewed August 25, 2019

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5.2
regina from Israel
Couple
King Room with Partial Sea View
Stayed 2 nights in October 2016

so bad!!”

on our honeymoon , after paing extra on view, they put us in a room wite noise of their Maintenance. so we sweeched room, but the new room was with worst noise! we left after one day and not after 2 as we planned. they told us there are no other rooms left

Reviewed October 21, 2016

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6.0
james from United States
Couple
King Pool Access
Stayed 3 nights in July 2021

Crap beach”

Looks way better in the advertising, Beach was unswimable, overpriced restaurants, slow check in, only thing going for it is it’s location

Reviewed July 19, 2021

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9.0
Exceptional
QUNJIE from China
Family with teens
Stayed 6 nights in August 2015

Good location. In front of beach, close to downto.”

Location, pool, beach
Reviewed August 25, 2015

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8.4
Excellent
Eduardo from Mexico
Group
2 Queen Beds
Stayed 4 nights in October 2020

Sin playa”

El hotel bien pero le hace falta mantenimiento ya que nos encontramos con muchas áreas dañadas por los últimos huracanes. Ya no tiene playa debido a que el mar se recorrió hasta la alberca.

Reviewed November 03, 2020

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8.0
Excellent
Eduardo from Mexico
Group
1 King Bed
Stayed 4 nights in October 2020

Sin playa”

El hotel bien pero le hace falta mantenimiento ya que nos encontramos con muchas áreas dañadas por los últimos huracanes. Ya no tiene playa debido a que el mar se recorrió hasta la alberca.

Reviewed November 03, 2020

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8.4
Excellent
Eduardo from Mexico
Group
1 King Bed
Stayed 4 nights in October 2020

Bueno pero falta mantenimiento.. Sin playa”

El hotel bien pero le hace falta mantenimiento ya que nos encontramos con muchas áreas dañadas por los últimos huracanes. Ya no tiene playa debido a que el mar se recorrió hasta la alberca.

Reviewed November 03, 2020

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8.4
Excellent
Alex from Switzerland
Couple
King Room with Partial Sea View
Stayed 11 nights in July 2019

bonito pero costoso”

El hotel tiene unas instalaciones muy buenas pero todo lo que se pida extra, que no esté incluido en el precio original, es excesivamente costoso.

Reviewed August 12, 2019

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10.0
Exceptional
fadwa
Couple
King Room with Partial Sea View
Stayed 7 nights in March 2019

Parfait ”

Hôtel très bien situé à playa del Carmen, en bord de mer et près des commerces. Plusieurs piscines et accès direct à la plage. Qualité et choix au petit-déjeuner. Tout le personnel est d'une gentillesse incroyable ( réception...serveur..plagiste). Tout les jours la chambre est réapprovisionné en bouteille d'eau 5 voir 6, et tout les jours ont vous dépose une sucrerie sur votre table de chevet ( meringue, caramel, sablés coco....) Le seul point négatif: la literie pas assez ferme ainsi que les oreillers.

Reviewed March 31, 2019

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10.0
Exceptional
Alexandre from Switzerland
Couple
Ocean View King Bed
Stayed 3 nights in July 2016

Fabuleux séjours ”

Rien à dire, tout était parfait!!! Pas donné mais Je le recommande fortement

Reviewed July 28, 2016

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10.0
Exceptional
Stefan from Germany
Family with young children
2 Queen Beds
Stayed 5 nights in August 2019

Da weis man was man bekommt!”

Super Hotel, Wahrscheinlich das Beste in Yucatan. Alles ist windetschön angelegt. Frühstück war das beste auf unserer kompletten Reise.(2,5 Monate).

Reviewed August 29, 2019

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7.6
Very good
Anne from Germany
Couple
Club King
Stayed 3 nights in February 2018

Strandhotel - jedoch überteuert”

Das Hotel war absolut in Ordnung, jedoch der Preis absolut nicht gerechtfertigt. Mit dem Grand Hyatt aus Berlin kann dieses Hotel vom Komfort und der Ausstattung nicht mithalten. Unser erstes Zimmer war direkt gegenüber eines anderen Hotels in welchem 20-30 Teenies bis spät in die Nacht auf dem Balkon lauthals eine Party feierten. aufgrund der offenen Architektur war dies in unserem Zimmer beinahe ungefiltert zu hören. Außerdem fehlte uns der versprochene Meerblick. Man sah einen Bruchteil vom Meer wenn man sich über die Balkonrehling beugte - da fühlten wir uns leicht veräppelt. Wir beschwerten uns noch in der Nacht und man gab uns ein anderes Zimmer, welches zu unserer Zufriedenheit war. Auch kam man uns später mit einem kostenlosen Late-Check-out als Wiedergutmachung entgegen. Das Frühstück war ok, aber kein Highlight. Der Strand war überfüllt. Es ist einfach nicht schön auf so eine kleine Fläche so viele Liegen zu stellen. Kein wirklicher Erholungsfaktor!

Reviewed February 26, 2018

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8.8
Excellent
KENSUKE from United States
Couple
ADA Queen with Shower
Stayed 3 nights in July 2018

高いけどおすすめです”

繁華街も徒歩圏内で高級ホテルステイを楽しみたい人向けです。部屋はパーシャルオーシャンビューにアップグレードしていただいたのですが、パーシャルオーシャンビューではほとんど海が見えません。オーシャンビュー希望ならオーシャンフロントの部屋が期待を裏切らないと思います。 朝食のビュッフェはすごく種類も多く、テラスで気持ちよく海を眺めながら、いただけるので、とってもおすすめです!このホテルはプールが素晴らしいので、ビーチフロントの大きなインフィニティプールでのんびりしながら海を眺めて一日過ごすことが至福なので、そういったことが宿泊値段に反映されているかと。 アダルトプール側は本当に静かでまったりできます。 ビーチは藻がすごいので、海で泳ぐことはないけど、リゾートも街歩きもナイトライフも楽しめる立地なので好きです。部屋はもちろんゴージャスです。新しいですし、高級感たっぷりです。

Reviewed April 05, 2019

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8.8
Excellent
Kazuhiko from Japan
Couple
Deluxe Ocean View Queen Room
Stayed 2 nights in August 2016

Clubルーム使用者専用空間”

Clubの部屋を予約したところ、チェックインも通常部屋と違うところへ案内された。Club専用で18時~21時まで各種酒やつまみがフリーで飲食できるサービスはとてもよかった。最初の晩はそこで夕方の海を見ながら飲み食いしたので夕食がいらなかった。   

Reviewed August 19, 2016

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10.0
Exceptional
TAEHWAN from South Korea
Group
2 Queen Mini Pool
Stayed 2 nights in September 2016

최고의휴양지”

리조트입구에들어서는순간부터 소름돋을정도로 좋습니다

Reviewed September 21, 2016

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