8.5

Excellent
/10
(2,202 reviews)See what guests said
Housekeeping5
View2
Shops1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Chinatown 600 m
Ferry Building Marketplace 1.4 km
Lombard Street 1.8 km
Oracle Park 1.9 km
Pier 39 2.2 km
Fisherman's Wharf 2.3 km
Alcatraz Island 4.4 km
Twin Peaks 5.2 km
Golden Gate Park 5.3 km
Golden Gate Bridge 7.1 km
Nearby landmarks
Alessi 20 m
Wilkes Bashford 40 m
450 Sutter parking 40 m
450 Sutter Building 40 m
My Doctor Medical Group 50 m
Vessel 70 m
Downtown Medical 80 m
Original Levi’s Store 90 m
Dunhill 90 m
Giorgio Armani 90 m
Grand Hyatt San Francisco

"The restaurant at the hotel was also great for dinner & drinks."

Sindhu - February 3, 2020
Standard Grand Hyatt San Francisco
Lobby Grand Hyatt San Francisco
Lobby Grand Hyatt San Francisco
See all 65 photos
Removed from saved list
Free Wi-Fi

Grand Hyatt San Francisco

345 Stockton Street, San Francisco Downtown, San Francisco (CA), United States, 94108 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Chinatown
Within 600 m of property
Attention

This property is in high demand!

8 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 400 meters to public transportation

  • Located in heart of San Francisco (CA)

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in San Francisco (CA) every 1 minutes on Agoda.com
Value for money7.7
Location rating9.4
Nearest airportSan Francisco International Airport (SFO)
Distance to airport18.8 km

Rooms available at Grand Hyatt San Francisco

Excellent
Room comfort & quality
8.7
City View King
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
City View Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Club King
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Double Club
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Bay View 1 King Bed
...
  • Room size: 28 m²/301 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
View King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
View Double Room
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Standard Double Bay View
...
  • Room size: 25 m²/269 ft²
  • Bay view
  • 2 double beds
Enter dates to see prices
Standard Double
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Standard King
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt San Francisco?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Grand Hyatt San Francisco?

For those who wish to drive their own cars, Grand Hyatt San Francisco has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

Is breakfast offered at Grand Hyatt San Francisco?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Hyatt San Francisco. Adults can enjoy breakfast offered with an additional charge of 36 USD if not included in the room rate.

Can special events be hosted at Grand Hyatt San Francisco?

Large events and gatherings such as weddings and private events can be hosted at Grand Hyatt San Francisco. Small or intimate events like entertainment events can also be accomodated.

Can business events be hosted at Grand Hyatt San Francisco?

On-site venues and convenient event services make Grand Hyatt San Francisco an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt San Francisco?

Grand Hyatt San Francisco does not permit smoking in any of its rooms or indoor areas.

Show more questions
See map
Explore the neighborhood

What people love about Grand Hyatt San Francisco

  • 10.0

    Exceptional
    Staff 

    "The staff is friendly and ready to help."

    Mei

    |

    March 4, 2019

  • 10.0

    Exceptional
    Location

    "The hotel was in such a great location."

    Sindhu

    |

    February 3, 2020

  • 9.6

    Exceptional
    Location

    "all in all great rooms and location."

    Lisa

    |

    December 16, 2019

Property ranking|Compared to 747 San Francisco (CA) properties
See all rankings
Location score
9.4/10
Room comfort score
8.7/10
Cleanliness score
8.8/10
Service score
8.6/10
Better than
98
%
of San Francisco (CA) properties
Better than
98
%
of San Francisco (CA) properties
Better than
94
%
of San Francisco (CA) properties
Better than
93
%
of San Francisco (CA) properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:

8.5

Excellent
2,202 reviews
Cleanliness
8.8
Facilities
8.0
Location
9.4
Read all reviews >
What travelers say they love:
Room was clean and amenities were mostly provided.
Fong from Singapore
Solo traveler
More about Grand Hyatt San Francisco

More about Grand Hyatt San Francisco

Offering quality accommodations in the shopping, sightseeing, restaurants district of San Francisco (CA), Grand Hyatt San Francisco is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Wilkes Bashford, Bullock and Jones, Dunhill.

Hyatt Hotels is renowned for its quality services and friendly staff, and Grand Hyatt San Francisco lives up to expectations. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, Wi-Fi in public areas.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Grand Hyatt San Francisco.

Show less
Amenities and facilities
Excellent
Facilities

8.0

Most talked about facilities

Breakfast

5 mentions

Housekeeping

5 mentions

Food & Dining

1 mention

Swimming Pool

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Danish
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hiking
  • Ticket services
  • Tours
  • Wind surfing

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Valet parking

Available in all rooms

  • Free bottled water
  • Individual air conditioning
  • Telephone
  • TV
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

OneUP Restaurant

  • Cuisine: American
  • Menu: Buffet
Location
345 Stockton Street, San Francisco Downtown, San Francisco (CA), United States, 94108
Exceptional
Location

9.4

Airports

  • San Francisco International Airport (SFO)
    18.8 km
  • Oakland International Airport (OAK)
    19.0 km

Public transportation

  • Historic Streetcars
    390 m
  • Powell Street Subway Station
    550 m

Hospital or clinic

  • My Doctor Medical Group
    50 m

Shopping

  • Ghirardelli Square
    2.3 km

Convenience store

  • 7 Eleven
    180 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Chinatown
    600 m
  • Ferry Building Marketplace
    1.4 km
  • Lombard Street
    1.8 km
  • Oracle Park
    1.9 km
  • Pier 39
    2.2 km
  • Fisherman's Wharf
    2.3 km
  • Alcatraz Island
    4.4 km
  • Twin Peaks
    5.2 km
  • Golden Gate Park
    5.3 km
  • Golden Gate Bridge
    7.1 km

Nearby landmarks

  • Alessi
    20 m
  • Wilkes Bashford
    40 m
  • 450 Sutter parking
    40 m
  • 450 Sutter Building
    40 m
  • My Doctor Medical Group
    50 m
  • Vessel
    70 m
  • Downtown Medical
    80 m
  • Original Levi’s Store
    90 m
  • Dunhill
    90 m
  • Giorgio Armani
    90 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • "Breakfast included rate" is only applicable for up to two people. Charges will apply for any additional guests who need breakfast.
  • The destination fee includes the following:
    · USD 10 nightly food and beverage credit at OneUp Restaurant, OneUp Lounge and Lobby Coffee Cart (applied directly to room bill)
    · premium upgraded high speed internet
    · unlimited phone calls
    · daily refresh of bottled water
    · coffee at Lobby Coffee Cart
    · roll away bed rental (1 bed per stay are allowed for King rooms)
    · access to digital and world newspapers and 7,500 specialty publications via INKL.com or Mobile
    · package deliveries (5 pounds weight limit)
    · special San Francisco treat at departure
    · 15% restaurant discount at various local Hyatt properties
    · exclusive California Academy of Sciences Museum and Gift Shop – 20% ticket discount/10% gift shop discount
    · exclusive USD 6 discount Bay City bike rental with self-guided San Francisco tour
    · 20% Discount – Red & White Fleet Bay Cruises Bay Cruise (view of Golden Gate Bridge, Alcatraz, San Francisco skyline from Bay)
    · Exclusive USD 10 entrance to Madam Tussaud’s Wax Museum
    · 20% discount on Big Bus sightseeing bus ticket
    · walking city tours to Chinatown, Barbary Coast, North Beach, Fisherman’s Wharf
  • A property fee will be collected upon check-in.
  • Self parking is available accross the street at 444 Stockton Street. It is available at an additional charge at USD 51.30 per night, tax inclusive (and this includes in/out privileges). Guests are required to check in at the hotel prior to parking the car. The rate is applicable for 24 hours. For further inquiries, you may contact the property directly.
  • Guest room will only be serviced when it is empty. Please advise during check-in the preferred time for cleaning. For further inquiries, you may contact the property directly.
  • Guests are required to wear a face covering in all public spaces and indoor common areas and social distancing guidelines. Property only accept credit cards and not cash payment. For further inquiries, you may contact the property directly.
  • For any check in guideline inquiry, please contact the property directly.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)36 USD

The property

  • Non-smoking rooms/floorsyes
  • Number of rooms 669
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The One-up Restaurant & Lounge are currently closed until further notice.

The Market in the Lobby is open Wednesday-Sunday (subject to change) and serves Starbucks® coffee, tea, fresh pastries, light meals, sandwiches and snacks.

The Fitness Center is open, for a maximum of ten guests at any given time.

Reviews of Grand Hyatt San Francisco from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.0
Location9.4
Room comfort and quality8.7
Service8.6
Value for money7.7
High score for San Francisco (CA)
Rating
9+ Exceptional (49)
8-9 Excellent (37)
7-8 Very Good (31)
6-7 Good (12)
<6 Below Expectation (11)
Time of the year
Mar - May (31)
Jun - Aug (36)
Sep - Nov (28)
Dec - Feb (45)
Don't miss out!Users are booking a place in San Francisco (CA) every 1 minutes on Agoda.com
All guests (320)
All room types
All languages

Show reviews that mention 

Showing 140 verified guest comments
12345
8.0
Excellent
Anton from Indonesia
Family with young children
Stayed 1 night in January 2013

Nice hotel in San Francisco Downtown”

Great location, right at the Union Square

This is one of the nice hotels at the heart of San Francisco, right at the Union Square area where access to the shop of a bunch of branded items is just walking distance. However, if you drive to stay there will be a bit tricky, hotel overnight self parking is 38 dollars, while valet parking will simply cost 55 dollars, which is a bit too stiff for commoners. The room interior is clean and neat, but the bathroom door does not really sealed when in used.

Reviewed January 16, 2013

See room deals

8.3
Excellent
Jiang from China
Couple
Standard
Stayed 2 nights in March 2012

great location but less than enough service”

location

when we asked for bellman's service, he was spacing out. the bed is okay, but the quit is too thick for march days in san francisco. there is only very limited selection on tv channels.

Reviewed March 08, 2012

See room deals

10.0
Exceptional
Joanna from Indonesia
Family with teens
Stayed 5 nights in May 2013

Great location and impeccable service! ”

Spacious room, Fast check-in and check-out, Stylish design

This was by far THE most stylishly designed Grand Hyatt we have ever stayed in! We have stayed in several other Hyatt hotels in the past but the sleek design of the SF hotel wowed us. Check-in and check-out were very fast and the staffs were all very friendly and approachable - especially helpful when you need to hail a cab from the busy streets. Overall, we really liked our stay at the Grand Hyatt Union Square. Highly recommended!

Reviewed June 02, 2013

See room deals

8.7
Excellent
Mark from Singapore
Family with young children
Standard
Stayed 1 night in December 2013

close to public transportation, convenient , clean”

good location, fantastic ameneties good food

My stay at Grand hyatt san fransico was hassle free,staff were friendly and check in/out was efficient. Location was close to shopping areas

Reviewed January 20, 2014

See room deals

7.6
Very good
Hyein from South Korea
Business traveler
Bay View 1 King Bed
Stayed 1 night in February 2017

Great locatio but thats it. Not worth the money”

Good : great location Cleaness View Bad : No hotel parkig lot!! You have to park in nearby public parking lot which costs $36 per day. Or valet parking whixh costs over $60. The hotel itself is a very very old building. The room is small that putting an extra bed is impossible. Bathtoom doesnt have the vantilation fan. Overall not too bad, but definitely not worth paying $440 per night for the bay view room. Its actually city view with very little bay view.... I realized by spending a night here that Grand Hyatt is not the same every country

Reviewed February 11, 2017

See room deals

8.3
Excellent
YIM from United Kingdom
Family with teens
Double Bed
Stayed 8 nights in January 2012

Nice hotel and loation is good”

cleaningness and tidiness

I was quite unsatisfied for being charged for receiving delivered stuff to Grand Hyatt. I assume the hotel can accept the delivery without any charge for the hotel guests staying at hotel yet the stuff is not heavy and big. Just small parcel.

Reviewed February 08, 2012

See room deals

7.0
Very good
licheng from China
Business traveler
Standard
Stayed 2 nights in January 2014

good stay, but not impressed by the hotel staff”

good location, well designed

Not impressed by the service this time: It took me 20 mins check in because it was said there is no reservation even I showed the reservation number before the staff. Then it was passed to the reservation manager. Was notified that booking.com didn't send the booking details to hotel on time. But I got confirmation from booking.com that it was done as soon as I received confirmation. Not impressed by service by the restaurant. Two hotel staff (ladies) stood there chatting all the time even there are customers' coming. And they mislead other guest even I stood earlier their on line. Bet Hyatt should pay more attention to training staff...

Reviewed January 23, 2014

See room deals

8.8
Excellent
Tae from Hong Kong SAR, China
Solo traveler
Standard King
Stayed 1 night in March 2018

Great location Great Staff”

Per usual, great standard Hyatt rooms. Staff were exceptional.

Reviewed June 25, 2018

See room deals

10.0
Exceptional
Tan from Singapore
Couple
Standard
Stayed 4 nights in September 2011

Excellent Hotel in Great Location”

Good location, great room, friendly & helpful staff

Room is nicely done up with a cosy feel. Staff are friendly, and helpful, making the stay pleasant and enjoyable. Hotel is conveniently located within walking distance of fashion boutiques and shopping malls. Public transport such as buses and trams are easily accessible. Definitely will return again if given the chance.

Reviewed October 24, 2011

See room deals

10.0
Exceptional
Sindhu from Singapore
Group
City View Double
Stayed 4 nights in December 2019

Perfect stay in San Francisco!”

The hotel was in such a great location. It was very easy to get a cab / Uber from right outside the hotel. There is a CVS & Starbucks right opposite the hotel, which makes it very convenient. Macy's is just the building across. Union Square is right beside the hotel. The restaurant at the hotel was also great for dinner & drinks. The check in & check out process was also very quick & easy. Loved our stay there, will definitely come back!!

Reviewed February 03, 2020

See room deals

8.4
Excellent
Fernando from Spain
Couple
Standard King
Stayed 4 nights in December 2018

Good hotel ”

The staff was great, the rooms were nice and clean and the place of the hotel is fantastic. It's quite easy to move in the city if you are staying in this hotel. However, if I have to write something not good about the hotel was the fact that rooms had doors to the next room. The guests next to us tried to opened the door at some point, which was a little bit scary. I would recommend this hotel

Reviewed February 04, 2019

See room deals

5.6
YUDONG from China
Family with teens
City View Double
Stayed 2 nights in May 2019

WORST EXPERIENCE”

This is the WORST experience that I ever had!!! My family came visit me from China for the first time and they were definitely exhausted after the long journey, so I took them to Grand Hyatt SF because I wished they can have a good rest. BUT we got a room with anonymous sound that was extremely annoying and my father could not sleep at all!!! After changing the room from up 20 floor to down 3 floor, the nightmare never stopped. They could not take a hot shower on freaking cold nights! The shower system was dead and only had cold water! The staff at the front desk did ask somebody to check it but the guy came in around 25mins at 10.30pm!!! HORRIBLE!

Reviewed May 18, 2019

See room deals

8.7
Excellent
Peck from Malaysia
Solo traveler
Standard
Stayed 3 nights in February 2014

Centrally located next to union square ”

Location, new design, great staff

Apart from being centrally located next to union square, it's close to all the shopping that you need and restaurants. It's also walkable to public transports. The rooms are new and spacious, I even had a 'powder area'. The best was staff attentiveness. As I had a flight to catch at midnight, I requested to extend my booking till the evening , and I was willing to pay the extra half a night. The front office checked and offered me free extension up to 6pm! No hotel has ever offered this! Really great

Reviewed March 08, 2014

See room deals

10.0
Exceptional
Beat from Switzerland
Family with teens
Accessible King Bed
Stayed 1 night in October 2016

Great last minute choice for us”

We encountered a booking issue at another hotel so decided to search and book literally last minute through Agoda. Checked in half an hour later and everything was fine. Great room, good size, great beds, bathroom and very friendly staff (with minor exceptions downstairs).

Reviewed October 31, 2016

See room deals

7.3
Very good
Andrew from United Kingdom
Solo traveler
Standard
Stayed 4 nights in July 2011

Great location”

Location is next to Union Square

this was my first stay at the hyatt. the rooms were looking a little old but the location is absolutely perfect for untion square.

Reviewed August 01, 2011

See room deals

9.3
Exceptional
Bee from Malaysia
Family with teens
Stayed 4 nights in January 2013

Great location with warm and modern ambience”

You'll feel like you are highly valued by them

The location is very convenient.Those branded shops are just a few steps from the hotel while Chinatown is simply 2 blocks away.There is a rest place with books,sofas and heaters on the lobby and free wifi is provided there!Somemore the staffs are very friendly so I'm pretty satisfied with my stay and will definitely come back again.

Reviewed February 08, 2013

See room deals

7.6
Very good
Widiastuti from Indonesia
Solo traveler
Standard King
Stayed 7 nights in August 2018

Nice location but poor service. ”

The room is nice but the room cleaning service staff is quite disappointing. Seems she needs to be trained more. She always forgot to put either body lotion or the face soap or even face towel. And this happened not only 1 day but happening 3 or 4 days. I have to call to get it and this is very annoying for a hotel this level. And then there is a resource charge of $25 that is not being told clearly when u check in. You found out during your check out. Very upsetting. Going up to the room doesnt need the card Key as well, thats worrying too. Everybody can just go and press the Floor. So overall not really a good experience to stay here. And I guess not safe as well. Only location is good.

Reviewed August 26, 2018

See room deals

6.8
Good
Ching from Australia
Couple
Accessible King Bed
Stayed 1 night in December 2017

Poor facility”

The elevator services are very poor, it took us 30 min to catch the elevator from level 6 to the lobby in the morning, the room facility is very very basic, compare to Hyatt at asian country.

Reviewed December 29, 2017

See room deals

9.2
Exceptional
Gili from Israel
Family with teens
City View Double
Stayed 3 nights in July 2018

Exceptional”

Great view of the city (from a city view room), elegant room with very comfortable beds. Great location at union square and a very short walk to powell station and chinatown. However, no pool and expensive breakfast (so we ate at Starbucks across the street).

Reviewed July 31, 2018

See room deals

9.0
Exceptional
Lu from China
Business traveler
Standard
Stayed 3 nights in April 2011

Great location amd Lovely Service ”

location, price, service

it is a beautiful hotel located in unione square. very go shopping around is very convenient as lots of big mall and supper maker seatting overther. for the guy love apple product, you will find apple store just 20 meter far from your place.

Reviewed April 21, 2011

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null