Grand Hyatt San Francisco
Executive Suite - Bed Grand Hyatt San Francisco
Lobby Grand Hyatt San Francisco
Lobby Grand Hyatt San Francisco
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8.4
Excellent
/10
(261 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Alessi20 m
  • Wilkes Bashford40 m
  • 450 Sutter Building40 m
  • Vessel70 m
  • Downtown Medical80 m
  • Original Levi’s Store90 m
  • Dunhill90 m
  • Giorgio Armani90 m
  • Sulka90 m
  • Tiffany and Company90 m
  • Free Wi-Fi

    Grand Hyatt San Francisco

    345 Stockton Street, San Francisco Downtown, San Francisco (CA), United States, 94108 - See map
    "Pros: Clean Excellent location - one block away from Union Square Average sized rooms Cons: None"
    Rachana - December 25, 2018
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 450 meters to public transportation

    • Located in heart of San Francisco (CA)

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 30 times

    Property ranking|Compared to 1,909 San Francisco (CA) properties
    See all rankings
    Location score
    9.4/10
    Room comfort score
    8.7/10
    Service score
    8.6/10
    Cleanliness score
    8.8/10
    Better than
    99
    %
    of San Francisco (CA) properties
    Better than
    99
    %
    of San Francisco (CA) properties
    Better than
    98
    %
    of San Francisco (CA) properties
    Better than
    98
    %
    of San Francisco (CA) properties
    Value for money7.7
    Location rating9.4
    Nearest airportOakland International Airport (OAK)
    Distance to airport19.0 km

    Rooms available at Grand Hyatt San Francisco

    8.7
    Excellent
    Room comfort & quality
    Standard King
    Standard King
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 1 king bed
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    Club King
    Club King
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 1 king bed
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    Double Club
    Double Club
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 2 double beds
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    Accessible King Bed
    Accessible King Bed
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Standard Double
    Standard Double
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Ada King Tub
    Ada King Tub
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
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    Standard Double Bay View
    Standard Double Bay View
    ...
    • Room size: 25 m²/269 ft²
    • Bay view
    • 2 double beds
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    City View King
    City View King
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    City View Double
    City View Double
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 double beds
    Enter dates to see prices

    What people love about Grand Hyatt San Francisco

    • 8.4
      Excellent
      Location

      "Very convenient location, good services"

      Ching S.

      |

      January 9, 2018

    • 9.6
      Exceptional
      Location

      "The hotel is in a perfect location to explore the city, with plenty of places to"

      Justine

      |

      July 30, 2018

    • 9.2
      Exceptional
      Location

      "Great location at union square and a very short walk to powell station and chinatown."

      Gili

      |

      July 31, 2018

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    More about Grand Hyatt San Francisco

    More about Grand Hyatt San Francisco

    7.2
    Very good

    "The club lounge was great though - great selection on hot an..."

    Janice I.

    |

    January 2, 2018

    An overview

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    What they offer

    9.6
    Exceptional
    Staff 

    "NICE STAFF AND REASONABLE PRICES"

    THITI

    |

    November 23, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    OneUP
    40 m American, Bar, Gluten Free
    Sutter Street Cafe
    50 m American, Cafe
    Campton Place Restaurant
    50 m American, French, Gluten Free
    Asian cuisine
    Asian cuisine
    After Osha
    20 m Asian, Thai
    Maru Sushi
    130 m Asian, Gluten Free, Japanese
    E&O Kitchen and Bar
    140 m Asian, Chinese, Gluten Free
    Cafe
    Cafe
    Boba Guys
    90 m Cafe
    Cafe De La Presse
    210 m Cafe, French
    Cafe La Taza
    250 m Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

    Show less

    Reviews of Grand Hyatt San Francisco from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (261)Booking.com Reviews (3063)
    8.4
    /
    10
    Cleanliness8.8
    Facilities7.9
    Location9.4
    Room comfort and quality8.7
    Service8.6
    Value for money7.7
    Rating
    9+ Exceptional (41)
    8-9 Excellent (37)
    7-8 Very Good (28)
    6-7 Good (12)
    <6 Below Expectation (9)
    Time of the year
    Mar - May (31)
    Jun - Aug (34)
    Sep - Nov (23)
    Dec - Feb (39)
    All guests (261)
    All room types
    All languages

    Show reviews that mention 

    Showing 127 verified guest comments
    12345
    8.4
    Excellent
    Fernando from Spain
    Couple
    Standard King
    Stayed 4 nights in December 2018

    Good hotel ”

    The staff was great, the rooms were nice and clean and the place of the hotel is fantastic. It's quite easy to move in the city if you are staying in this hotel. However, if I have to write something not good about the hotel was the fact that rooms had doors to the next room. The guests next to us tried to opened the door at some point, which was a little bit scary. I would recommend this hotel

    Reviewed February 04, 2019
    8.4
    Excellent
    Kunniardi from Indonesia
    Family with young children
    Standard Double
    Stayed 1 night in June 2019

    Excellent”

    The +: hotel provides apples n water free of charge, guests can request late check out till 2 pm, the —: no tooth brush, shower water temperature sometimes is difficult to adjust

    Reviewed June 25, 2019
    9.6
    Exceptional
    Kimberly from United States
    Group
    VIP Suite
    Stayed 3 nights in May 2019

    Great location...AMAZING STAFF!”

    Love, the service, location and overall experience.

    Reviewed June 04, 2019
    10.0
    Exceptional
    Joanna from Indonesia
    Family with teens
    Stayed 5 nights in May 2013

    Great location and impeccable service! ”

    Spacious room, Fast check-in and check-out, Stylish design

    This was by far THE most stylishly designed Grand Hyatt we have ever stayed in! We have stayed in several other Hyatt hotels in the past but the sleek design of the SF hotel wowed us. Check-in and check-out were very fast and the staffs were all very friendly and approachable - especially helpful when you need to hail a cab from the busy streets. Overall, we really liked our stay at the Grand Hyatt Union Square. Highly recommended!

    Reviewed June 02, 2013
    9.3
    Exceptional
    Bee from Malaysia
    Family with teens
    Stayed 4 nights in January 2013

    Great location with warm and modern ambience”

    You'll feel like you are highly valued by them

    The location is very convenient.Those branded shops are just a few steps from the hotel while Chinatown is simply 2 blocks away.There is a rest place with books,sofas and heaters on the lobby and free wifi is provided there!Somemore the staffs are very friendly so I'm pretty satisfied with my stay and will definitely come back again.

    Reviewed February 08, 2013
    8.0
    Excellent
    Anton from Indonesia
    Family with young children
    Stayed 1 night in January 2013

    Nice hotel in San Francisco Downtown”

    Great location, right at the Union Square

    This is one of the nice hotels at the heart of San Francisco, right at the Union Square area where access to the shop of a bunch of branded items is just walking distance. However, if you drive to stay there will be a bit tricky, hotel overnight self parking is 38 dollars, while valet parking will simply cost 55 dollars, which is a bit too stiff for commoners. The room interior is clean and neat, but the bathroom door does not really sealed when in used.

    Reviewed January 16, 2013
    9.2
    Exceptional
    Michael from United States
    Couple
    Accessible King Bed
    Stayed 6 nights in June 2019

    Great location. Very large. ”

    Adequate but small fitness center. Very busy.

    Reviewed July 03, 2019
    5.6
    YUDONG from China
    Family with teens
    City View Double
    Stayed 2 nights in May 2019

    WORST EXPERIENCE”

    This is the WORST experience that I ever had!!! My family came visit me from China for the first time and they were definitely exhausted after the long journey, so I took them to Grand Hyatt SF because I wished they can have a good rest. BUT we got a room with anonymous sound that was extremely annoying and my father could not sleep at all!!! After changing the room from up 20 floor to down 3 floor, the nightmare never stopped. They could not take a hot shower on freaking cold nights! The shower system was dead and only had cold water! The staff at the front desk did ask somebody to check it but the guy came in around 25mins at 10.30pm!!! HORRIBLE!

    Reviewed May 18, 2019
    8.4
    Excellent
    Juliana from Singapore
    Family with young children
    Standard King
    Stayed 3 nights in December 2018

    Nice Location; busy hotel”

    The hotel is nicely located next to Union Square. Busy hotel as it was peak period; the staff missed out and totally ignored my question / request about my son birthday cake. It is just lack of personal touch.

    Reviewed January 05, 2019
    7.6
    Very good
    Widiastuti from Indonesia
    Solo traveler
    Standard King
    Stayed 7 nights in August 2018

    Nice location but poor service. ”

    The room is nice but the room cleaning service staff is quite disappointing. Seems she needs to be trained more. She always forgot to put either body lotion or the face soap or even face towel. And this happened not only 1 day but happening 3 or 4 days. I have to call to get it and this is very annoying for a hotel this level. And then there is a resource charge of $25 that is not being told clearly when u check in. You found out during your check out. Very upsetting. Going up to the room doesnt need the card Key as well, thats worrying too. Everybody can just go and press the Floor. So overall not really a good experience to stay here. And I guess not safe as well. Only location is good.

    Reviewed August 26, 2018
    7.2
    Very good
    Glandelyn from Singapore
    Couple
    Standard King
    Stayed 1 night in April 2019

    It was ok”

    location was good

    Reviewed May 13, 2019
    2.8
    Mynjy from United States
    Couple
    Standard King
    Stayed 3 nights in April 2019

    Hands down one of the worsts ”

    Old facilities, very limited lights in the room, water running is pathetic

    Reviewed May 03, 2019
    8.4
    Excellent
    raj from Singapore
    Business traveler
    Standard King
    Stayed 2 nights in April 2019

    GReat location and hotel”

    GReat location in Union sq and close to loads of shopping

    Reviewed April 08, 2019
    10.0
    Exceptional
    Mei from China
    Business traveler
    Standard King
    Stayed 2 nights in March 2019

    Exceptional”

    Very nice hotel. The staff is friendly and ready to help. Enjoyable stay.

    Reviewed March 04, 2019
    8.8
    Excellent
    Sarah from Indonesia
    Couple
    City View King
    Stayed 1 night in February 2019

    Excellent”

    Staff were helpful and nice

    Reviewed February 18, 2019
    8.8
    Excellent
    EUNJI from South Korea
    Solo traveler
    Standard King
    Stayed 3 nights in May 2019

    Excellent”

    Very good location One of their front desk staff I disappointed in the way she act during check in. Except her, everybody was so nice and kind.

    Reviewed May 11, 2019
    9.6
    Exceptional
    THITI from Thailand
    Group
    Standard King
    Stayed 2 nights in November 2018

    NICE HOTEL”

    GREAT LOCATION . NICE STAFF AND REASONABLE PRICES

    Reviewed November 23, 2018
    9.2
    Exceptional
    Gili from Israel
    Family with teens
    City View Double
    Stayed 3 nights in July 2018

    Exceptional”

    Great view of the city (from a city view room), elegant room with very comfortable beds. Great location at union square and a very short walk to powell station and chinatown. However, no pool and expensive breakfast (so we ate at Starbucks across the street).

    Reviewed July 31, 2018
    10.0
    Exceptional
    Beat from Switzerland
    Family with teens
    Accessible King Bed
    Stayed 1 night in October 2016

    Great last minute choice for us”

    We encountered a booking issue at another hotel so decided to search and book literally last minute through Agoda. Checked in half an hour later and everything was fine. Great room, good size, great beds, bathroom and very friendly staff (with minor exceptions downstairs).

    Reviewed October 31, 2016
    8.7
    Excellent
    Peck from Malaysia
    Solo traveler
    Standard
    Stayed 3 nights in February 2014

    Centrally located next to union square ”

    Location, new design, great staff

    Apart from being centrally located next to union square, it's close to all the shopping that you need and restaurants. It's also walkable to public transports. The rooms are new and spacious, I even had a 'powder area'. The best was staff attentiveness. As I had a flight to catch at midnight, I requested to extend my booking till the evening , and I was willing to pay the extra half a night. The front office checked and offered me free extension up to 6pm! No hotel has ever offered this! Really great

    Reviewed March 08, 2014
    12345
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    Grand Hyatt San Francisco
    |Excellent 8.4
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    • Exceptional location
    • Union Square
    • Montgomery Street Subway Station is within 0.47 km