Grand Hyatt Shanghai
Free Wi-Fi
2018

Grand Hyatt Shanghai

Jin Mao Tower 88 Century Boulevard Pudong, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China,
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1 Queen Bed Grand Hyatt Shanghai
1 Queen Bed
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    Lobby Grand Hyatt Shanghai
    Lobby Grand Hyatt Shanghai
    Interior view Grand Hyatt Shanghai
    1 King Bed - Bed Grand Hyatt Shanghai
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    Surrounding environment Grand Hyatt Shanghai

    Grand Hyatt Shanghai Reviews

    8.7
    Excellent
    /10
    (624 reviews)See what guests said
    10.0
    Exceptional

    "Thanks for the birthday cake surprise, the facility and nice..."

    changzhuang

    -

    September 16, 2018

    9.0
    Exceptional cleanliness
    Recommended by 83% of guests

    Things you’ll love about Grand Hyatt Shanghai

    Things you'll love

    • 510 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular
    Nearby
  • Shanghai World Financial Center310 m
  • Jin Mao Tower520 m
  • Oriental Pearl Tower760 m
  • The Bund (Wai Tan)1.46 km
  • Yu Yuan Garden1.59 km
  • People's Square3.07 km
  • Shanghai Museum3.11 km
  • Xintiandi3.34 km
  • Jade Buddha Temple5.82 km
  • Shanghai Disneyland17.6 km
  • This property is in high demand!

    Last booked 4 hours ago

    Value for money8.2
    Distance to city center0. Km
    Location rating9.0
    Nearest airportShanghai Hongqiao International Airport (SHA)
    Distance to airport17.8 km

    Rooms available at Grand Hyatt Shanghai

    8.9
    Excellent
    Room comfort & quality
    Club River View Room King
    Club River View Room King
    ...
    • Room size: 50 m²/538 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Club River View Queen Room
    Club River View Queen Room
    ...
    • Room size: 40 m²/431 ft²
    • River view
    • 1 single bed
    Enter dates to see prices
    Deluxe Club King
    Deluxe Club King
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    River View Queen
    River View Queen
    ...
    • Room size: 40 m²/431 ft²
    • River view
    • 1 queen bed
    Enter dates to see prices
    Grand Suite 1 Bedroom Riverview
    Grand Suite 1 Bedroom Riverview
    ...
    • Room size: 64 m²/689 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Club Queen
    Club Queen
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    River View King
    River View King
    ...
    • Room size: 40 m²/431 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    1 Queen Bed
    1 Queen Bed
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Grand Hyatt Shanghai?

    What people love about Grand Hyatt Shanghai

    • 7.2
      Very good

      "The staffs were very kind and efficient, both during the check-in and check-out procedures."

      Jianhua

      |

      October 20, 2018

    • 8.0
      Very good

      "Great hotel, great location."

      Leong

      |

      January 6, 2018

    • 10.0
      Exceptional

      "Great view in our room"

      changzhuang

      |

      September 16, 2018

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    More about Grand Hyatt Shanghai

    More about Grand Hyatt Shanghai

    9.6
    Exceptional

    "Always wonderful to stay at the Grand Hyatt, very clean, sup..."

    Gundula

    |

    April 4, 2016

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "The location is also very good and you can feel safe."

    Wooyoung

    |

    December 31, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    JinMao Club ShangHai Restaurant
    Chinese
    FanQie WuYu Celeb de TOMATO(HuanQiu JinRong Center)
    20 m Chinese, Seafood
    Dining Room at Park Hyatt Shanghai
    20 m Chinese, European, Japanese
    American cuisine
    American cuisine
    Blue Frog (SWFC)
    80 m American, Bar
    Blue Frog (Kerry Parkside)
    160 m American, Bar
    Foodie Wine Bar
    1.4 km American, Contemporary, Italian
    Asian cuisine
    Asian cuisine
    Din Tai Fung (World Financial Center)
    250 m Asian, Chinese, Seafood
    Simply Thai (Guo Jin Center)
    250 m Asian, Thai
    Paradise Dynasty
    470 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Grand Hyatt Shanghai from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (624)Booking.com Reviews (952)
    8.7
    /
    10
    Cleanliness9.0
    Facilities8.7
    Location9.0
    Room comfort and quality8.9
    Service8.6
    Value for money8.2
    All languages
    All guests (624)
    All room types

    Show reviews that mention 

    Showing 443 verified guest comments
    12345
    4.8
    Fiona from Canada
    Group
    2 Twin Beds
    Stayed 4 nights in March 2019

    Acceptable”

    Even this is a smoke free hotel, I could smell second hand smoking in my bathroom and along the corridor. Service at breakfast buffet was terribly bad. Room was so stuffy as the air conditioning was so weak. The front desk spent forever to check in our 5 rooms. Won't stay again.

    Reviewed March 28, 2019
    10.0
    Exceptional
    SZE from Hong Kong
    Solo traveler
    2 Twin Beds
    Stayed 3 nights in April 2019

    Excellent experience”

    Value for money

    Reviewed April 19, 2019
    7.6
    Very good
    Jianhua from China
    Family with young children
    River View Queen
    Stayed 1 night in October 2018

    Hotel with wonderful architecture but antiquated decoration”

    I travelled to Shanghai on a vocation trip with my family this October. The Shanghai Grand Hyatt Hotel is located in Jin Mao Tower, which was designed by SOM. The building itself is a state-of-the-art architectural masterpiece, but the hotel wasn’t, at less it is not at today’s environment. The staffs were very kind and efficient, both during the check-in and check-out procedures. I tried to make the reservation through Hyatt’s website, but it told me all the rooms are unavailable on the selected date. So I have to booked my rooms through an online travel agency. The room size is reasonable, with out-of-fashion facilities and decoration, through the linen and towel was brand new. The coffee cups needs to be replace, with tones of scratches on them.

    Reviewed February 13, 2019
    8.0
    Excellent
    Fung from Hong Kong
    Business traveler
    1 King Bed
    Stayed 2 nights in March 2019

    Good location”

    Good location with great view. The service is yet to be improved.

    Reviewed March 14, 2019
    8.8
    Excellent
    Lawrence from Malaysia
    Business traveler
    2 Twin Beds
    Stayed 1 night in October 2017

    Wonderful services provided by friendly and caring staff”

    There are many luxury hotels in Shanghai and Grand Hyatt Shanghai may not be the one newest, but oh how wonderful their customer service was! I arrived deadly tired at midnight and the receptionist immediately took care of me, offering a complimentary breakfast and room with preferred bed size so that I could rest and enjoy the rest of stay with them. I was able to enjoy their morning exercise class and taste their beautifully crafted chocolate. I will definitely recommend this hotel to all business travellers who need a nice couple of nights to relax.

    Reviewed October 29, 2017
    8.4
    Excellent
    Martin from Australia
    Couple
    1 King Bed
    Stayed 2 nights in May 2017

    Grand Hyatt at it's best”

    Great location, you can't beat 73rd floor. at the same time stayed better for much less. I suppose you pay for the view and great location. Staff reasonably nice, buffet brekky very good. would stay again.

    Reviewed May 16, 2017
    8.0
    Excellent
    Tom from Belgium
    Business traveler
    1 King Bed
    Stayed 2 nights in April 2016

    Hotel with a view”

    The hotel's lobby is at the 54th floor of the Jin Mao tower and the rooms go up from there. Spectacular views guaranteed but the architecture with metal structures sometimes prevent wide views. The checkin took quite long and there were also queues at breakfast. Other than that, good business hotel in Pudong.

    Reviewed April 30, 2016
    8.3
    Excellent
    Roger from United States
    Business traveler
    1 King Bed
    Stayed 3 nights in May 2015

    Unbeatable view”

    View, location, and comfort

    Good place to stay in Shanghai. However, I would stay away from the Japanese restaurant there. The food there was very expensive and the quality was definitely average at best. It's best to walk across the street to the mall and eat there instead.

    Reviewed June 04, 2015
    10.0
    Exceptional
    Han from Singapore
    Couple
    1 King Bed
    Stayed 1 night in January 2014

    Best 5 star hotel i have stayed so far”

    Great staffs, Outstanding service level and Amazing view of the Bund

    This has to be by far the best experience i had with any 5 star hotels in all my time travelling as a travel professional. This hotel is so well managed with impeccable service levels, motivated staffs and great rooms with fantastic views of the bund. Had issues with the booking due to confusing room types and rates displayed on Agoda. We booked this hotel only for the view of the bund but ended up booking another room type with no Bund view. Check-in staff was professional and even gave us an upgrade FOC after i explained our predicament. I really appreciate what they did as i was preparing for the worst when i realised we accidentally booked the wrong room type. Their desire to provide you with a pleasant stay with them and the fact that they went out of their way to do that shows what a 6 star hotel should be like. Yes 6th star is for impeccable service levels for hotels that walk the talk. Due to the booking error, we had only one breakfast included but there were 2 of us. Hotel allowed us to get the breakfast for 2 while they tried their best to get it sorted out. However, Agoda was very slow in response and could not even resolve the issue after 1 day. It was amazing as this is the only hotel i know of who allowed us to check-out and rectify this issue after i fly home. I have never quite know of something like this before. Concierge was a very pretty lady with very well spoken english who was very helpful and nice. I have to congratulate the GM of the hotel for the great management, motivated staffs and high service level all around.

    Reviewed August 04, 2014
    8.7
    Excellent
    Kirk from Canada
    Business traveler
    1 King Bed
    Stayed 2 nights in January 2014

    Comfortable stay”

    Food, Service, Room

    I have stayed at this hotel several times before and will return although this time around I was somewhat disappointed. The room although large and comfortable was just too hot, even though it was below 10 degrees outside and I had set the air conditioning at 17 degrees, I don't think the actual temperature in the room went below 25 degrees. Other than that the service, food, and the room itself were exceptional.

    Reviewed January 22, 2014
    9.7
    Exceptional
    Kirk from Canada
    Business traveler
    1 King Bed
    Stayed 1 night in November 2013

    Great stay”

    Staff, Room, Staff

    I've stayed at this hotel several times now and I will be back again. The location is ideal for my stay but what makes this hotel one of my favorites is the staff, from the doormen to the bartenders everyone of them are polite, friendly and helpful. The hotel itself is spotless and the rooms are great.

    Reviewed November 29, 2013
    9.0
    Exceptional
    Ed from Australia
    Business traveler
    1 King Bed
    Stayed 5 nights in August 2013

    It is one of the best hotel in the world but ...”

    Facility, Food, Location

    It was great! the facility and service is one of the best except the fluency of English of the staff. We had difficulties in communication at the restaurants in the hotel and some staff at the lounge. They could not understand fairly simple English and we had to explain several times to have our service. when we enter the breakfast buffet, they offered a coffee every time and we said after the meal but they brought the coffee when we took a seat. this is one of the example of communication problem. If they improve their staff English, the hotel will be the one of the best in the world.

    Reviewed August 21, 2013
    9.0
    Exceptional
    Kirk from Canada
    Business traveler
    1 King Bed
    Stayed 4 nights in January 2013

    Service extraordinaire”

    Great views and atmosphere at the Cloud 9 bar.

    Having stayed at this location before I knew going in that I wouldn't be let down. From being picked up at the airport by the hotel car to when I checked out the service provided by this establishment and their staff is second to none. The room itself is spacious and as I was on a high floor the river view was stunning.

    Reviewed February 04, 2013
    9.0
    Exceptional
    Kirk from Canada
    Business traveler
    1 King Bed
    Stayed 1 night in November 2012

    Pure Class”

    Cloud 9 Bar on the 87th Floor,

    I only stayed for one night so hard to get a good "feel" for the hotel but in the short time I was there my experience was all good. The hotel lobby is on the 54th floor and my room was on the 85th floor which is the highest floors with rooms, needless to say my room had a great view of the city of Shanghai. 2 floors up is the Cloud 9 Bar, which also had great views, but for a hotel bar it was very dark inside which made reading the drink menu rather difficult by candle light. All in all though the hotel is very impressive, service is excellent, room was large and spotless. A bit on the expensive side but the luxury is there.

    Reviewed December 04, 2012
    8.7
    Excellent
    Alfreda from Hong Kong
    Family with young children
    1 King Bed
    Stayed 3 nights in August 2012

    Grand Hyatt quality”

    Nice, spacious rooms, responsive staff, free wifi

    We booked at last minute stay on a good pay 2 for 3 nights deal. Rooms were of good quality. Staff were very friendly and responsive. Concierge had help to make multiple dinner reservations, saves me trouble of looking up numbers etc. Only complaint on the restaurants, overpriced, as expected with any hotel restaurants, but quality of food does not live up to the price at all. We had one room service, one lunch at the coffee shop and one at yhe japanese restaurant, the food was really not up to par. You'll fare a lot better both quality and $$ wise eating outside. Location was ok. Nice area tho we cabbed most of the way. We did walk to the pearl tower and zheng Dai mall with 2 young kids.

    Reviewed August 30, 2012
    8.7
    Excellent
    David from United Kingdom
    Family with young children
    2 Twin Beds
    Stayed 1 night in July 2012

    Great hotel with great staff and wonderful views”

    The views

    I have stayed here before about three years ago on business but this time decided to treat the family to one night here on our last day in Shanghai (we had lived for two years). I am a fan of Hyatt anyway but just loved their friendly and professional service here and we were certainly well looked after here. This is isnt a cheap hotel but we did get a great deal by being out of season and using Agoda points so we stayed in one the world's highest hotels for just about 60USD with free internet - a steal for such a memorable night especially as were further rewarded with a river view at the very top on the 81st floor so had views to die for. Staff were wonderful all through especially as we have a very energetic 18 month old who they treated with as much love and care as if they were their own son. Rooms are a little aged now but then with a view like that it’s not the carpet you will be looking at. Main things we used were the pool which is great though small but still not bad for 50th floor! Also baby sitting services which was also great. The bar at the top for a drink (well worth it to look over the night scene of Shanghai and the drinks are pretty good too!). Also breakfast in the morning which was scrummy delicious and enjoyed by all of us. Definitely worth a visit just remember to take the camera.

    Reviewed August 07, 2012
    9.3
    Exceptional
    Kirk from Canada
    Solo traveler
    1 King Bed
    Stayed 1 night in June 2012

    Excellant Service”

    cloud 9 bar on the 87th floor, the grill restaurant

    from the moment you arrive from the door man to the servers in the bar and restaurant the service is exceptional. rooms are big and well laid out and have great views. many hotels have nice rooms and beautiful bars / restaurants but sometimes the service is lacking, that is not the case here, i can't say it enough how good the service was.

    Reviewed June 25, 2012
    9.0
    Exceptional
    Bryce from Australia
    Couple
    Stayed 1 night in April 2012

    Great views!!!”

    views views views

    ...uh...views views views.. Ya gotta love 5 star hotels...most of the time anyway. In this case it was great. Good service...good room...biggest views in Shanghai... nice pool and spa...and we got a 500 rmb credit toward food and drink...yeeeaaaaahhh!!! Had a nice time in the sky with my China girl!!

    Reviewed May 28, 2012
    9.3
    Exceptional
    SUNJUNG from South Korea
    Business traveler
    1 King Bed
    Stayed 1 night in May 2012

    Good location”

    location

    service is always good and check in efficient. rooms are a good size and clean. room was a bit hot for me but an engineer came and un-locked the window so i could get fresh air. great location for business and shopping and a short walk to center of pudong and lots of bars and restaurants. gym is large enough, clean and equipment new. overall, a good reliable stay and location,

    Reviewed May 17, 2012
    9.7
    Exceptional
    Helen from Australia
    Couple
    1 King Bed
    Stayed 7 nights in April 2012

    Fabulous view”

    Fabulous view , beautiful rooms

    from the minute you walk into the lobby until you go to your room you are welcomed with the warmest greeting & smile. there was not a thing out of place in this magnificent hotel. the room we had on the 74th floor was divine with lovely room furnishings. absolutely loved it.

    Reviewed April 13, 2012
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    Grand Hyatt Shanghai
    |Excellent 8.7
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    • Exceptional location
    • Shanghai World Financial Center
    • Lujiazui Metro Station is within 0.5 km