8.7
Excellent
/10
(691 reviews)See what guests said
View13
Breakfast2
Housekeeping2
See map
9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Jin Mao Tower
Jin Mao a lifestyle Center 40 m
Shanghai World Financial Center 170 m
Shanghai Lujiazui Golf Club 190 m
Shanghai Tower 200 m
Shanghai IFC Mall 310 m
Marine Tower 390 m
LuJiaZui JingTing 410 m
IFC Shanghai International Financial Center 410 m
Top of Shanghai Observatory 440 m
Nearby landmarks
Shanghai World Financial Center 170 m
Shanghai Tower 200 m
Oriental Pearl Tower 760 m
The Bund (Wai Tan) 1.56 km
Yu Garden (Yuyuan) 1.85 km
Nanjing Lu (Nanjing Road) 2.49 km
Shanghai Museum (Shanghai Bowuguan) 2.99 km
Former French Concession 3.46 km
Shanghai Disneyland 18.19 km
Zhujiajiao Ancient Town 45.06 km
Grand Hyatt Shanghai

"I enjoyed it and I really appreciate his effort."

Si - June 5, 2017
1 King Bed - Bed Grand Hyatt Shanghai
Lobby Grand Hyatt Shanghai
Interior view Grand Hyatt Shanghai
See all 64 photos
Removed from saved list
Free Wi-Fi
2020

Grand Hyatt Shanghai

Jin Mao Tower, 88 Century Avenue, Pudong, Shanghai, China, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200121 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Shanghai World Financial Center
Within 170 m of property
Attention

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 510 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.2
Distance to city center0. Km
Location rating9.1
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport17.0 km

Rooms available at Grand Hyatt Shanghai

Excellent
Room comfort & quality
8.9
Deluxe Club King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club River View Queen Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 single bed
Enter dates to see prices
Club River View Room King
...
  • Room size: 50 m²/538 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Queen
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
River View King
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club River View King Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Diplomat Suite
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
Enter dates to see prices
River View Queen
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Shanghai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Shanghai?

Grand Hyatt Shanghai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hyatt Shanghai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Shanghai has a car park that's close to the hotel. Parking is free for guests. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Grand Hyatt Shanghai?

Grand Hyatt Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Grand Hyatt Shanghai

  • 8.4
    Excellent
    Location

    "Great location, you can't beat 73rd floor."

    Martin

    |

    May 16, 2017

  • 8.8
    Excellent
    Location

    "The only good thing is the location."

    Chong

    |

    October 31, 2019

  • 9.2
    Exceptional

    "Great facilities and stunning views."

    Fionn

    |

    July 29, 2018

Property ranking|Compared to 2,673 Shanghai properties
See all rankings
Room comfort score
8.9/10
Location score
9.1/10
Service score
8.7/10
Cleanliness score
9.0/10
Better than
99
%
of Shanghai properties
Better than
97
%
of Shanghai properties
Better than
97
%
of Shanghai properties
Better than
97
%
of Shanghai properties
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Overall rating:
8.7
Excellent
691 reviews
Cleanliness
9.0
Facilities
8.6
Location
9.1
Read all reviews >
What travelers say they love:
Everything fine, just dont try their buffet
David from Australia
Family with young children
More about Grand Hyatt Shanghai

More about Grand Hyatt Shanghai

This highly reputable hotel, also known as one of the highest hotels in the world, is located in Pudong New Area of Shanghai and offers plenty of dining, sightseeing, and entertainment options. The Pudong International Airport is 40 kilometers away while the Hongqiao Airport is 25 kilometers. There is much to be explored in this vibrant city, with local attractions like The Bund, Yu Yuan Garden, The People's Square, Xintiandi, and Yao Han Department Store. All these attractions are easily accessible along with a number of beautiful historical sites. The hotel boasts spacious and elegant rooms and suites, all offering magnificent views of the charming city. Grand Hyatt Shanghai also caters to corporate travelers with 19 multifunctional rooms of a variety of sizes and styles, making it a popular venue for international meetings and conferences. The Grand Ballroom is just as convenient, with a large space to hold private parties and events. The hotel is renowned for its contemporary-styled restaurants and bars, all offering a cozy and relaxing atmosphere. Grand Hyatt Shanghai is high standard accommodation choice catering to all types of guests.

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Most talked about facilities

Breakfast
20 mentions
View
16 mentions
Food & Dining
11 mentions
Swimming Pool
8 mentions

What they offer

10.0
Exceptional

"Enjoyable stay with excellent facilities"

Rebecca

|

December 4, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

粤珍轩
Cuisine:Cantonese
Menu:Buffet

Nearby restaurants

Chinese cuisine
Chinese cuisine
JinMao Club ShangHai Restaurant
Chinese
FanQie WuYu Celeb de TOMATO(HuanQiu JinRong Center)
20 m Chinese, Seafood
Dining Room at Park Hyatt Shanghai
20 m Chinese, European, Japanese
Asian cuisine
Asian cuisine
Din Tai Fung (World Financial Center)
250 m Asian, Chinese, Seafood
Simply Thai (Guo Jin Center)
250 m Asian, Thai
Paradise Dynasty
470 m Asian, Chinese
Japanese cuisine
Japanese cuisine
Ri Zhen RiBen Restaurant
Japanese
Jia You HuanQiu Shi Shang TianDi
20 m Japanese
YinZuo MeiLin ShangHai Dian (ShiJi Avenue)
520 m Japanese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Grand Hyatt Shanghai from real guests

Provided by verified guests of Agoda
Agoda Reviews (691)Booking.com Reviews (762)
8.7
/
10
Cleanliness9.0
Facilities8.6
Location9.1
Room comfort and quality8.9
Service8.7
Value for money8.2
High score for Shanghai
Rating
9+ Exceptional (198)
8-9 Excellent (113)
7-8 Very Good (90)
6-7 Good (19)
<6 Below Expectation (41)
Time of the year
Mar - May (103)
Jun - Aug (100)
Sep - Nov (141)
Dec - Feb (117)
All guests (691)
All room types
All languages

Show reviews that mention 

Showing 461 verified guest comments
12345
9.2
Exceptional
Si from South Korea
Business traveler
1 Queen Bed
Stayed 1 night in June 2017

Exceptional”

In Hyatt Regency Suzhou, there is a very strict guy who works inside the man's locker room & swimming pool. He does his job very well. He does never let the people who don't follow the duty of the guests: "after the shower, with the slipper, wearing the swimming cap"- simple global manner whoever uses the swimming pool pf the hotel. The swimming pool is very clean. I enjoyed it and I really appreciate his effort. But GrandHyatt Shanghai in Pudong nobody bans the guests who come into the pool without a shower, without swimming cap, wearing outdoor shoes. That made the swimming pool not clean and smells bad. I couldn't enjoy that facility. And I felt bad in my eyes after the swimming two whole days. Anyway, thanks for your considerate services and delightful kindness about letting the small exceptions and gorgeous facilities. Grand Hyatt Shanghai in Pudong : 5 point in 4 , but 3 point in swimming pool. Almost perfect.

Reviewed June 05, 2017
9.7
Exceptional
carol from United States
Business traveler
2 Twin Beds
Stayed 7 nights in November 2009

Grand Hyatt Shanghai - a grand experience”

Loved the location, great views, attentive staff, and nice work out facilities. The location is great for the view and the easy access to the subway and there is a plethora of cabs. I also loved having a beautiful view of the river and the Bund clock tower from my room. Staying on the Bund side is a mess with all the construction, dust and and congestion. Staying in Pudong is much nicer.
The more expensive the hotel, the more they charge for internet access. In this regard, the Grand Hyatt is like other hotels, but it still annoys me to pay extra for an essential service.........And while it wasn't the hotel's doing, not being able to log on to Facebook or Twitter during my stay is a reminder that the hand of government is watching.... "Nice" restaurants in China aren't conducive to single customers since most food is served family style. This was true in the hotel's "Canton" restaurant. I ordered some fried rice to go with my soup and the platter or rice was enough to feed four people!

The views are spectacular. The hotel has s warm and friendly staff that bent over backwards to be helpful and courteous. They made the stay very relaxing. When I made a small suggestion to the front desk that their web site would be improved by including the name of the Luijiazui subway stop for the hotel, rather than just posting to take subway line number 2, I got a follow up thank you call. (Note: don't confuse the Century Park stop on line 2 with the hotel's Century Blvd address on the hotel's web site map.) Hotel has a very nice pool, great for swimming laps after a long flight. I was there for 8 days and no one seemed to use it but me. I worked out every morning at 6 a.m. for 90 minutes. The weight room is pretty crowded with the latest equipment. Some days there were lots of people working out in the morning, other days, none. Staff brought me a water bottle to drink whenever they noticed I had finished the one I had. I compared the Grand Hyatt with the Hyatt next door in the World Financial Center. I liked the atmosphere of the Grand Hyatt in JinMao Tower much better. It is a much more open feeling; the WFC Hyatt had so much security that it made me feel uncomfortable. Overall, the Grand Hyatt in the JinMao tower is a great business hotel, with plenty of nice touches that made me feel like I was on a vacation.

Reviewed December 10, 2009
10.0
Exceptional
Dylan from Japan
Business traveler
1 Queen Bed
Stayed 2 nights in July 2017

Exceptional”

As my previous stay, it was excellent in every respect. Unfortunately, after arriving at Pudong Airport, the taxi driver was very dishonest. He took my card before we left the airport for Grand Hyatt and said "It doesn't work - try another card?" I used another card. He said the same thing: "Hmmm, doesn't work. Let me use another card reader". Then I put my card in the new card reader. He said "Now it works". When I returned home to Tokyo, I discovered that he charged me 3 times for a total of RMB 14,520! I only tell you this sad story so that maybe Grand Hyatt can find a way to help customers get from the airport and back without being robbed by such dishonest people. This would be a great service if possible. In any case, this has nothing to do with my very positive experience at Grand Hyatt - only a suggestion for an additional service.

Reviewed July 13, 2017
8.7
Excellent
Stephanie from United States
Business traveler
1 King Bed
Stayed 1 night in October 2013

Beautiful hotel in the Pudong financial district”

Great view of the bund, clean comfortable rooms, good location

I had a very pretty stay at the Grand Hyatt. I made my booking only 36 hours in advance, so unfortunately the hotel did not have my reservation. Agoda had confirmed with me, but hadn't confirmed with the hotel. I suppose that isn't the hotel's fault. They handled it relatively well. I booked this hotel based on the location, as I had business in the Shanghai Stock Exchange and it is within walking distance. The rooms are great, spotlessly clean, and has a beautiful view of the bund. It is located in the iconic Jin Mao tower which is a must see in Pudong. As for the food, I was pretty disappointed in the buffet. Also, I had ordered a glass of wine in the lobby area with my colleagues and when I tried to bring my half full glass into the restaurant (about 20 feet away), the lobby lounge waitress stopped me and said I couldn't bring it in the restaurant. I didn't want to make my whole group wait, so I chugged the rest of my red wine.

Reviewed October 31, 2013
8.8
Excellent
Lawrence from Malaysia
Business traveler
2 Twin Beds
Stayed 1 night in October 2017

Wonderful services provided by friendly and caring staff”

There are many luxury hotels in Shanghai and Grand Hyatt Shanghai may not be the one newest, but oh how wonderful their customer service was! I arrived deadly tired at midnight and the receptionist immediately took care of me, offering a complimentary breakfast and room with preferred bed size so that I could rest and enjoy the rest of stay with them. I was able to enjoy their morning exercise class and taste their beautifully crafted chocolate. I will definitely recommend this hotel to all business travellers who need a nice couple of nights to relax.

Reviewed October 29, 2017
8.7
Excellent
David from United Kingdom
Family with young children
2 Twin Beds
Stayed 1 night in July 2012

Great hotel with great staff and wonderful views”

The views

I have stayed here before about three years ago on business but this time decided to treat the family to one night here on our last day in Shanghai (we had lived for two years). I am a fan of Hyatt anyway but just loved their friendly and professional service here and we were certainly well looked after here. This is isnt a cheap hotel but we did get a great deal by being out of season and using Agoda points so we stayed in one the world's highest hotels for just about 60USD with free internet - a steal for such a memorable night especially as were further rewarded with a river view at the very top on the 81st floor so had views to die for. Staff were wonderful all through especially as we have a very energetic 18 month old who they treated with as much love and care as if they were their own son. Rooms are a little aged now but then with a view like that it’s not the carpet you will be looking at. Main things we used were the pool which is great though small but still not bad for 50th floor! Also baby sitting services which was also great. The bar at the top for a drink (well worth it to look over the night scene of Shanghai and the drinks are pretty good too!). Also breakfast in the morning which was scrummy delicious and enjoyed by all of us. Definitely worth a visit just remember to take the camera.

Reviewed August 07, 2012
8.3
Excellent
Sandra from Germany
Couple
2 Twin Beds
Stayed 2 nights in March 2012

High-standard hotel with helpful staff good locate”

Cocktails & Buffet in Club Bar, Spa area

we spend the weekend in the grand hyatt. we booked a king room and were offered an upgrade to club room during check-in, which was good-value including breakfast and afternoon/evening buffet and cocktails (everything + wine/champagne) for the price of 2 breakfasts in pre-booking. the room was big and comfy, included everything we needed and more! just the river view was not at the bund but the south of downtown shanghai and the construction work on a new tower far below us. the spa area consists of a big mixed swimming pool on 53th floor and, unfortunately, gender separated big jacuzzi and sauna. the staff was nice and polite at all places!

Reviewed March 15, 2012
8.8
Excellent
Carla from Canada
Couple
2 Twin Beds
Stayed 2 nights in February 2017

Beautiful hotel on the Pudong side of the Bund”

This is one of the 3 Hyatt Hotels in Shanghai (Hyatt on the Bund and Park Hyatt being the other two) so this is the mid-range between the other two. The staff were kind and helpful and the rooms were comfortable and clean. The gym, locker room and pool of this hotel are amazing and there are lots of dining options and great room service. Highly recommend.

Reviewed February 04, 2017
7.6
Very good
Jianhua from China
Family with young children
River View Queen
Stayed 1 night in October 2018

Hotel with wonderful architecture but antiquated decoration”

I travelled to Shanghai on a vocation trip with my family this October. The Shanghai Grand Hyatt Hotel is located in Jin Mao Tower, which was designed by SOM. The building itself is a state-of-the-art architectural masterpiece, but the hotel wasn’t, at less it is not at today’s environment. The staffs were very kind and efficient, both during the check-in and check-out procedures. I tried to make the reservation through Hyatt’s website, but it told me all the rooms are unavailable on the selected date. So I have to booked my rooms through an online travel agency. The room size is reasonable, with out-of-fashion facilities and decoration, through the linen and towel was brand new. The coffee cups needs to be replace, with tones of scratches on them.

Reviewed February 13, 2019
8.8
Excellent
Wen from Thailand
Couple
1 Queen Bed
Stayed 2 nights in April 2017

Fantastic iconic hotel option in SH ”

Great hotel to enjoy new financial district of Shanghai. The hotel is situated in lujiazhui which is where the iconic 3 major sky scrapers sit and the oriental pearl tower. The sizes of the building are just breathtaking so you can imagine what it is like wheb check in is on tge 54th floor and rooms are above that. We had a stansard room and was our 3 years anniversary and hotel kindly gave us complimentry sparkling wine. We enjoyed the hotel facilities during our stay which all was very nice. Rooms are clean and has everythung you need. For the price and product i say its well worth it. Very close to malls and restaruants. 10 mins walk to the metro line1

Reviewed May 01, 2017
10.0
Exceptional
kambiz from United Kingdom
Couple
2 Twin Beds
Stayed 3 nights in February 2010

Best hotel I have ever stayed”

Quality of facilities and fantastic service
perhaps the air conditioning,as you can only adjust very few degree

I have stayed in all the luxury hotels of the world. From Newyork ,Paris London ,Madrid ,Argentina Hongkong.On this trip I stayed at top hotels in Bangkok.I had stayed at Hyatt in Newyork 42nd street,but this one in Shanghai was the best among all the others.many congratulations to the hotel and their staff.Staff were among the best I have experienced

Reviewed February 26, 2010
9.3
Exceptional
Eliana from Brazil
Business traveler
1 King Bed
Stayed 2 nights in March 2014

Always a pleasure at the Grand Hyatt”

Location, staff and quality of rooms

Due to it's location in the business district and the hit and miss nature of many hotels in Shanghai, I always find the Grand Hyatt to be of a consistently high quality.

Reviewed April 02, 2014
8.4
Excellent
Nopadol from United States
Business traveler
2 Twin Beds
Stayed 1 night in January 2017

I noticed that desk for staff in first floor very bad attention. ”

I want say thank desk and staff in 54 floors I noticed very good service also they are make to understand how communicate in write forth and back. Very very quality of excellence. But when I going try pick my bag this morning But I noticed older mans and man tall very bad attitude in first floor in Grand Hyatt hotel in shanghai

Reviewed January 30, 2017
9.0
Exceptional
finlay from United Kingdom
Business traveler
1 King Bed
Stayed 3 nights in December 2011

Grand luxury hotel”

i think this is the highest hotel in the world and stayed in the highest room overlooking shaghai, magnificent.

the grand hyatt is just that, grand. the staff were efficient and friendly, but the hotel lacked the personal touch of the shangri la in shanghai.

Reviewed December 21, 2011
9.3
Exceptional
SUNJUNG from South Korea
Business traveler
1 King Bed
Stayed 1 night in May 2012

Good location”

location

service is always good and check in efficient. rooms are a good size and clean. room was a bit hot for me but an engineer came and un-locked the window so i could get fresh air. great location for business and shopping and a short walk to center of pudong and lots of bars and restaurants. gym is large enough, clean and equipment new. overall, a good reliable stay and location,

Reviewed May 17, 2012
7.2
Very good
Jianhua from China
Family with young children
River View Twin
Stayed 1 night in October 2018

Hotel with wonderful architecture but antiquated decoration”

I travelled to Shanghai on a vocation trip with my family this October. The Shanghai Grand Hyatt Hotel is located in Jin Mao Tower, which was designed by SOM. The building itself is a state-of-the-art architectural masterpiece, but the hotel wasn’t, at less it is not at today’s environment. The staffs were very kind and efficient, both during the check-in and check-out procedures. I tried to make the reservation through Hyatt’s website, but it told me all the rooms are unavailable on the selected date. So I have to booked my rooms through an online travel agency. The room size is reasonable, with out-of-fashion facilities and decoration, through the linen and towel was brand new. The coffee cups needs to be replace, with tones of scratches on them.

Reviewed October 20, 2018
9.0
Exceptional
Kirk from Canada
Business traveler
1 King Bed
Stayed 1 night in November 2012

Pure Class”

Cloud 9 Bar on the 87th Floor,

I only stayed for one night so hard to get a good "feel" for the hotel but in the short time I was there my experience was all good. The hotel lobby is on the 54th floor and my room was on the 85th floor which is the highest floors with rooms, needless to say my room had a great view of the city of Shanghai. 2 floors up is the Cloud 9 Bar, which also had great views, but for a hotel bar it was very dark inside which made reading the drink menu rather difficult by candle light. All in all though the hotel is very impressive, service is excellent, room was large and spotless. A bit on the expensive side but the luxury is there.

Reviewed December 04, 2012
8.7
Excellent
KIRTI from Singapore
Business traveler
1 King Bed
Stayed 2 nights in September 2014

my stay in the sky”

staff, view, comfort

we had a pleasant stay at the grand hyatt, it was easy to get in and out of the building with dedicated lifts. staff was very professional. I needed a hard bed which I forgot to request and they made sure in the middle of the night to provide me with hardboard and solution for my sleep. good happy stay.

Reviewed September 15, 2014
8.7
Excellent
Marvin from Singapore
Solo traveler
1 King Bed
Stayed 3 nights in March 2010

Shanghai Grand Hyatt”

Excellent facilities, friendly staff, free internet
None

An excellent hotel to stay in Shanghai. One of the tallest in the world, so get a high floor room and enjoy the view. It is quite new, so the rooms and furnishing are very nice. Staff speaks English and are friendly. Also like the fact that Internet is provided free to all guests. The hotel is also walking distance to the subway station and the shopping district. Can't think of any downside for this hotel, except it would be even better if the rates were lower.

Reviewed April 04, 2010
9.3
Exceptional
NANCY from Australia
Family with teens
1 King Bed
Stayed 3 nights in February 2013

Location and excellent service ”

Location and service

Our family stayed here for our getaway to Shanghai, everything was great and service was excellent. The front office staff were superb, we had a few problems on check in with bedding configuration and connecting rooms but they were extremely impressive and provided fantastic services to our family. Special mention to David (I assume he was the Front Office Manager), who exceeded our expectations, who got out of his way in providing exceptional service. We saw him asking many other guests if everything was OK and he was always there to help his team when they needed help. It's the little things that counts for a hotel to succeed.

Reviewed February 15, 2013
12345
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