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Grand Hyatt Shanghai
Grand Hyatt Shanghai
Grand Hyatt Shanghai
Grand Hyatt Shanghai
Grand Hyatt Shanghai
Grand Hyatt Shanghai
Grand Hyatt Shanghai

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9.1

Exceptional

13,583 reviews

13,583 reviews

View13
Breakfast2
Housekeeping2

Enjoyable stay with excellent facilities

Rebecca
- Dec 4, 2019
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Jin Mao Tower

Jin Mao a lifestyle Center

40 m

Shanghai World Financial Center

170 m

Shanghai Lujiazui Golf Club

190 m

Shanghai Tower

200 m

Popular landmarks
Oriental Pearl Tower

760 m

The Bund (Wai Tan)

1.6 km

Yu Garden (Yuyuan)

1.9 km

Nanjing Lu (Nanjing Road)

2.5 km

Shanghai Museum (Shanghai Bowuguan)

3.0 km

Closest landmarks
Marine Tower

390 m

IFC Shanghai International Financial Center

410 m

Jinmao Tower

510 m

Ole boutique Supermarket

510 m

Shanghai Stock Exchange Headquarters

530 m

2020

Grand Hyatt Shanghai

Jin Mao Tower, 88 Century Avenue, Pudong, Shanghai, China, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200121 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Lujiazui and New Int'l Expo Center Pudong, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Bund (Wai Tan). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

510 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent view

Inside city center

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.2
Distance to city center0. Km
Location rating9.0
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport17.0 km

Rooms available at Grand Hyatt Shanghai

Excellent
Room comfort & quality

8.9

Deluxe Club King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club River View Queen Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 single bed
Enter dates to see prices
Club River View Room King
...
  • Room size: 50 m²/538 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Queen
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Club River View King Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Diplomat Suite
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
Enter dates to see prices
River View Queen
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 queen bed
Enter dates to see prices
River View King
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Shanghai?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Shanghai?

Grand Hyatt Shanghai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 650 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hyatt Shanghai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Shanghai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Hyatt Shanghai?

Wake up to a great buffet breakfast at Grand Hyatt Shanghai. Adults can enjoy breakfast offered with an additional charge of 266 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Shanghai?

Grand Hyatt Shanghai features on-site restaurants for your dining convenience.

What is the smoking policy at Grand Hyatt Shanghai?

Grand Hyatt Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Hyatt Shanghai?

The closest train, metro, or bus station to Grand Hyatt Shanghai is Lujiazui Metro Station, 500 m away.

What restaurants are nearby Grand Hyatt Shanghai?

Restaurants including JinMao JunYue Cafe, Daily Fresh Fruit Bar (Jin Mao) and Ri Zhen RiBen Restaurant are popular in Grand Hyatt Shanghai’s neighborhood which is known as Lujiazui and New Int'l Expo Center Pudong.

What popular shopping places are close to Grand Hyatt Shanghai?

Shopping options in Grand Hyatt Shanghai’s Lujiazui and New Int'l Expo Center Pudong neighborhood include A.P. Plaza Yinyang Market, Shanghai IFC Mall and Jin Mao a lifestyle Center.

What are popular attractions near Grand Hyatt Shanghai?

Guests at Grand Hyatt Shanghai can easily visit Oriental Pearl Tower, Shanghai World Financial Center and Shanghai Tower located in the Lujiazui and New Int'l Expo Center Pudong area.

What popular natural sightseeing spots are close to Grand Hyatt Shanghai?

Grand Hyatt Shanghai’s nearby natural sights include Nanpu Square Park, trees and Pudong Gaoqiao Riverside Forest Park located in the same Lujiazui and New Int'l Expo Center Pudong area.

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Explore the neighborhood

What people love about Grand Hyatt Shanghai

  • 10

    Exceptional

    "Enjoyable stay with excellent facilities"

    Rebecca

    |

    December 4, 2019

  • 8.8

    Excellent
    Location

    "The only good thing is the location."

    Chong

    |

    October 31, 2019

  • 10

    Exceptional

    "Great view with great service, highly recommended"

    Feifei

    |

    August 18, 2019

Overall rating:

9.1

Exceptional
13,583 reviews
Cleanliness
9.0
Facilities
8.6
Location
9.0
Read all reviews >
What travelers say they love:
The location is also very good and you can feel safe.
Wooyoung from South Korea
Family with young children
More about Grand Hyatt Shanghai

More about Grand Hyatt Shanghai

Grand Hyatt Shanghai

You'll love the exceptional convenience during your stay at Grand Hyatt Shanghai, located right in the heart of the city center, with an easy access to everything in Shanghai. Variety is the spice of life. Grand Hyatt Shanghai offers an abundance of choices in activities, with its location just 1.5 km from the The Bund (Wai Tan).
The superior services and facilities offered at Grand Hyatt Shanghai will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Shanghai can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Hyatt Shanghai.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Grand Hyatt Shanghai. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker, bottled water, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Grand Hyatt Shanghai, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Grand Hyatt Shanghai with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at Grand Hyatt Shanghai ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Grand Hyatt Shanghai and explore Shanghai during your stay. You're sure to want to visit Oriental Pearl Tower located 760 m away, among the most sought-after photographs for anyone visiting Shanghai. Learn about the city's art history with a day at Shanghai Museum (Shanghai Bowuguan) located 2.9 km away, where you can see collections by famous artists.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

20 mentions

View

16 mentions

Food & Dining

11 mentions

Swimming Pool

8 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Restaurants on site

粤珍轩

  • Cuisine: Cantonese
  • Menu: Buffet
Location
Jin Mao Tower, 88 Century Avenue, Pudong, Shanghai, China, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200121
Exceptional
Location

9

Airports

  • Shanghai Hongqiao International Airport (SHA)
    17.0 km 38 min drive
  • Shanghai Pudong International Airport (PVG)
    30.5 km 49 min drive

Public transportation

  • Lujiazui Metro Station
    500 m 8 min walk
  • Dongchang Road Metro Station
    910 m 13 min walk

Hospital or clinic

  • Shanghai Haiyuan Hospital
    1.8 km 9 min drive

Shopping

  • South Bund Soft Spinning Material Market
    2.7 km

Convenience store

  • Family Mart
    690 m 6 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Shanghai World Financial Center
    170 m
  • Shanghai Tower
    200 m
  • Oriental Pearl Tower
    760 m
  • The Bund (Wai Tan)
    1.6 km
  • Yu Garden (Yuyuan)
    1.9 km
  • Nanjing Lu (Nanjing Road)
    2.5 km
  • Shanghai Museum (Shanghai Bowuguan)
    3.0 km
  • Former French Concession
    3.5 km
  • Shanghai Disneyland
    18.2 km
  • Zhujiajiao Ancient Town
    45.1 km

Nearby landmarks

  • Jin Mao Tower
  • Jin Mao a lifestyle Center
    40 m
  • Shanghai World Financial Center
    170 m
  • Shanghai Lujiazui Golf Club
    190 m
  • Shanghai Tower
    200 m
  • Shanghai IFC Mall
    310 m
  • Marine Tower
    390 m
  • LuJiaZui JingTing
    410 m
  • IFC Shanghai International Financial Center
    410 m
  • Top of Shanghai Observatory
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee650 CNY
  • Distance from city center0. Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)266 CNY

The property

  • Number of bars/lounges1
  • Number of floors36
  • Number of restaurants7
  • Number of rooms 548
  • Year property opened1999
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Grand Hyatt Shanghai from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.6
Location9.0
Room comfort and quality8.9
Service8.7
Value for money8.2
High score for Shanghai
Rating
9+ Exceptional (198)
8-9 Excellent (113)
7-8 Very Good (90)
6-7 Good (19)
<6 Below Expectation (41)
Time of the year
Mar - May (103)
Jun - Aug (100)
Sep - Nov (141)
Dec - Feb (117)
All guests (692)
All room types
All languages

Show reviews that mention 

Showing 461 verified guest comments
12345
9.2
Exceptional
Si from South Korea
Business traveler
1 Queen Bed
Stayed 1 night in June 2017

Exceptional”

In Hyatt Regency Suzhou, there is a very strict guy who works inside the man's locker room & swimming pool. He does his job very well. He does never let the people who don't follow the duty of the guests: "after the shower, with the slipper, wearing the swimming cap"- simple global manner whoever uses the swimming pool pf the hotel. The swimming pool is very clean. I enjoyed it and I really appreciate his effort. But GrandHyatt Shanghai in Pudong nobody bans the guests who come into the pool without a shower, without swimming cap, wearing outdoor shoes. That made the swimming pool not clean and smells bad. I couldn't enjoy that facility. And I felt bad in my eyes after the swimming two whole days. Anyway, thanks for your considerate services and delightful kindness about letting the small exceptions and gorgeous facilities. Grand Hyatt Shanghai in Pudong : 5 point in 4 , but 3 point in swimming pool. Almost perfect.

Reviewed June 05, 2017

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9.7
Exceptional
carol from United States
Business traveler
2 Twin Beds
Stayed 7 nights in November 2009

Grand Hyatt Shanghai - a grand experience”

Loved the location, great views, attentive staff, and nice work out facilities. The location is great for the view and the easy access to the subway and there is a plethora of cabs. I also loved having a beautiful view of the river and the Bund clock tower from my room. Staying on the Bund side is a mess with all the construction, dust and and congestion. Staying in Pudong is much nicer.
The more expensive the hotel, the more they charge for internet access. In this regard, the Grand Hyatt is like other hotels, but it still annoys me to pay extra for an essential service.........And while it wasn't the hotel's doing, not being able to log on to Facebook or Twitter during my stay is a reminder that the hand of government is watching.... "Nice" restaurants in China aren't conducive to single customers since most food is served family style. This was true in the hotel's "Canton" restaurant. I ordered some fried rice to go with my soup and the platter or rice was enough to feed four people!

The views are spectacular. The hotel has s warm and friendly staff that bent over backwards to be helpful and courteous. They made the stay very relaxing. When I made a small suggestion to the front desk that their web site would be improved by including the name of the Luijiazui subway stop for the hotel, rather than just posting to take subway line number 2, I got a follow up thank you call. (Note: don't confuse the Century Park stop on line 2 with the hotel's Century Blvd address on the hotel's web site map.) Hotel has a very nice pool, great for swimming laps after a long flight. I was there for 8 days and no one seemed to use it but me. I worked out every morning at 6 a.m. for 90 minutes. The weight room is pretty crowded with the latest equipment. Some days there were lots of people working out in the morning, other days, none. Staff brought me a water bottle to drink whenever they noticed I had finished the one I had. I compared the Grand Hyatt with the Hyatt next door in the World Financial Center. I liked the atmosphere of the Grand Hyatt in JinMao Tower much better. It is a much more open feeling; the WFC Hyatt had so much security that it made me feel uncomfortable. Overall, the Grand Hyatt in the JinMao tower is a great business hotel, with plenty of nice touches that made me feel like I was on a vacation.

Reviewed December 10, 2009

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10.0
Exceptional
Dylan from Japan
Business traveler
1 Queen Bed
Stayed 2 nights in July 2017

Exceptional”

As my previous stay, it was excellent in every respect. Unfortunately, after arriving at Pudong Airport, the taxi driver was very dishonest. He took my card before we left the airport for Grand Hyatt and said "It doesn't work - try another card?" I used another card. He said the same thing: "Hmmm, doesn't work. Let me use another card reader". Then I put my card in the new card reader. He said "Now it works". When I returned home to Tokyo, I discovered that he charged me 3 times for a total of RMB 14,520! I only tell you this sad story so that maybe Grand Hyatt can find a way to help customers get from the airport and back without being robbed by such dishonest people. This would be a great service if possible. In any case, this has nothing to do with my very positive experience at Grand Hyatt - only a suggestion for an additional service.

Reviewed July 13, 2017

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8.7
Excellent
Stephanie from United States
Business traveler
1 King Bed
Stayed 1 night in October 2013

Beautiful hotel in the Pudong financial district”

Great view of the bund, clean comfortable rooms, good location

I had a very pretty stay at the Grand Hyatt. I made my booking only 36 hours in advance, so unfortunately the hotel did not have my reservation. Agoda had confirmed with me, but hadn't confirmed with the hotel. I suppose that isn't the hotel's fault. They handled it relatively well. I booked this hotel based on the location, as I had business in the Shanghai Stock Exchange and it is within walking distance. The rooms are great, spotlessly clean, and has a beautiful view of the bund. It is located in the iconic Jin Mao tower which is a must see in Pudong. As for the food, I was pretty disappointed in the buffet. Also, I had ordered a glass of wine in the lobby area with my colleagues and when I tried to bring my half full glass into the restaurant (about 20 feet away), the lobby lounge waitress stopped me and said I couldn't bring it in the restaurant. I didn't want to make my whole group wait, so I chugged the rest of my red wine.

Reviewed October 31, 2013

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8.8
Excellent
Lawrence from Malaysia
Business traveler
2 Twin Beds
Stayed 1 night in October 2017

Wonderful services provided by friendly and caring staff”

There are many luxury hotels in Shanghai and Grand Hyatt Shanghai may not be the one newest, but oh how wonderful their customer service was! I arrived deadly tired at midnight and the receptionist immediately took care of me, offering a complimentary breakfast and room with preferred bed size so that I could rest and enjoy the rest of stay with them. I was able to enjoy their morning exercise class and taste their beautifully crafted chocolate. I will definitely recommend this hotel to all business travellers who need a nice couple of nights to relax.

Reviewed October 29, 2017

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8.7
Excellent
David from United Kingdom
Family with young children
2 Twin Beds
Stayed 1 night in July 2012

Great hotel with great staff and wonderful views”

The views

I have stayed here before about three years ago on business but this time decided to treat the family to one night here on our last day in Shanghai (we had lived for two years). I am a fan of Hyatt anyway but just loved their friendly and professional service here and we were certainly well looked after here. This is isnt a cheap hotel but we did get a great deal by being out of season and using Agoda points so we stayed in one the world's highest hotels for just about 60USD with free internet - a steal for such a memorable night especially as were further rewarded with a river view at the very top on the 81st floor so had views to die for. Staff were wonderful all through especially as we have a very energetic 18 month old who they treated with as much love and care as if they were their own son. Rooms are a little aged now but then with a view like that it’s not the carpet you will be looking at. Main things we used were the pool which is great though small but still not bad for 50th floor! Also baby sitting services which was also great. The bar at the top for a drink (well worth it to look over the night scene of Shanghai and the drinks are pretty good too!). Also breakfast in the morning which was scrummy delicious and enjoyed by all of us. Definitely worth a visit just remember to take the camera.

Reviewed August 07, 2012

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8.3
Excellent
Sandra from Germany
Couple
2 Twin Beds
Stayed 2 nights in March 2012

High-standard hotel with helpful staff good locate”

Cocktails & Buffet in Club Bar, Spa area

we spend the weekend in the grand hyatt. we booked a king room and were offered an upgrade to club room during check-in, which was good-value including breakfast and afternoon/evening buffet and cocktails (everything + wine/champagne) for the price of 2 breakfasts in pre-booking. the room was big and comfy, included everything we needed and more! just the river view was not at the bund but the south of downtown shanghai and the construction work on a new tower far below us. the spa area consists of a big mixed swimming pool on 53th floor and, unfortunately, gender separated big jacuzzi and sauna. the staff was nice and polite at all places!

Reviewed March 15, 2012

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8.8
Excellent
Carla from Canada
Couple
2 Twin Beds
Stayed 2 nights in February 2017

Beautiful hotel on the Pudong side of the Bund”

This is one of the 3 Hyatt Hotels in Shanghai (Hyatt on the Bund and Park Hyatt being the other two) so this is the mid-range between the other two. The staff were kind and helpful and the rooms were comfortable and clean. The gym, locker room and pool of this hotel are amazing and there are lots of dining options and great room service. Highly recommend.

Reviewed February 04, 2017

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7.6
Very good
Jianhua from China
Family with young children
River View Queen
Stayed 1 night in October 2018

Hotel with wonderful architecture but antiquated decoration”

I travelled to Shanghai on a vocation trip with my family this October. The Shanghai Grand Hyatt Hotel is located in Jin Mao Tower, which was designed by SOM. The building itself is a state-of-the-art architectural masterpiece, but the hotel wasn’t, at less it is not at today’s environment. The staffs were very kind and efficient, both during the check-in and check-out procedures. I tried to make the reservation through Hyatt’s website, but it told me all the rooms are unavailable on the selected date. So I have to booked my rooms through an online travel agency. The room size is reasonable, with out-of-fashion facilities and decoration, through the linen and towel was brand new. The coffee cups needs to be replace, with tones of scratches on them.

Reviewed February 13, 2019

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8.8
Excellent
Wen from Thailand
Couple
1 Queen Bed
Stayed 2 nights in April 2017

Fantastic iconic hotel option in SH ”

Great hotel to enjoy new financial district of Shanghai. The hotel is situated in lujiazhui which is where the iconic 3 major sky scrapers sit and the oriental pearl tower. The sizes of the building are just breathtaking so you can imagine what it is like wheb check in is on tge 54th floor and rooms are above that. We had a stansard room and was our 3 years anniversary and hotel kindly gave us complimentry sparkling wine. We enjoyed the hotel facilities during our stay which all was very nice. Rooms are clean and has everythung you need. For the price and product i say its well worth it. Very close to malls and restaruants. 10 mins walk to the metro line1

Reviewed May 01, 2017

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10.0
Exceptional
kambiz from United Kingdom
Couple
2 Twin Beds
Stayed 3 nights in February 2010

Best hotel I have ever stayed”

Quality of facilities and fantastic service
perhaps the air conditioning,as you can only adjust very few degree

I have stayed in all the luxury hotels of the world. From Newyork ,Paris London ,Madrid ,Argentina Hongkong.On this trip I stayed at top hotels in Bangkok.I had stayed at Hyatt in Newyork 42nd street,but this one in Shanghai was the best among all the others.many congratulations to the hotel and their staff.Staff were among the best I have experienced

Reviewed February 26, 2010

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9.3
Exceptional
Eliana from Brazil
Business traveler
1 King Bed
Stayed 2 nights in March 2014

Always a pleasure at the Grand Hyatt”

Location, staff and quality of rooms

Due to it's location in the business district and the hit and miss nature of many hotels in Shanghai, I always find the Grand Hyatt to be of a consistently high quality.

Reviewed April 02, 2014

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8.4
Excellent
Nopadol from United States
Business traveler
2 Twin Beds
Stayed 1 night in January 2017

I noticed that desk for staff in first floor very bad attention. ”

I want say thank desk and staff in 54 floors I noticed very good service also they are make to understand how communicate in write forth and back. Very very quality of excellence. But when I going try pick my bag this morning But I noticed older mans and man tall very bad attitude in first floor in Grand Hyatt hotel in shanghai

Reviewed January 30, 2017

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9.0
Exceptional
finlay from United Kingdom
Business traveler
1 King Bed
Stayed 3 nights in December 2011

Grand luxury hotel”

i think this is the highest hotel in the world and stayed in the highest room overlooking shaghai, magnificent.

the grand hyatt is just that, grand. the staff were efficient and friendly, but the hotel lacked the personal touch of the shangri la in shanghai.

Reviewed December 21, 2011

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9.3
Exceptional
SUNJUNG from South Korea
Business traveler
1 King Bed
Stayed 1 night in May 2012

Good location”

location

service is always good and check in efficient. rooms are a good size and clean. room was a bit hot for me but an engineer came and un-locked the window so i could get fresh air. great location for business and shopping and a short walk to center of pudong and lots of bars and restaurants. gym is large enough, clean and equipment new. overall, a good reliable stay and location,

Reviewed May 17, 2012

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7.2
Very good
Jianhua from China
Family with young children
River View Twin
Stayed 1 night in October 2018

Hotel with wonderful architecture but antiquated decoration”

I travelled to Shanghai on a vocation trip with my family this October. The Shanghai Grand Hyatt Hotel is located in Jin Mao Tower, which was designed by SOM. The building itself is a state-of-the-art architectural masterpiece, but the hotel wasn’t, at less it is not at today’s environment. The staffs were very kind and efficient, both during the check-in and check-out procedures. I tried to make the reservation through Hyatt’s website, but it told me all the rooms are unavailable on the selected date. So I have to booked my rooms through an online travel agency. The room size is reasonable, with out-of-fashion facilities and decoration, through the linen and towel was brand new. The coffee cups needs to be replace, with tones of scratches on them.

Reviewed October 20, 2018

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9.0
Exceptional
Kirk from Canada
Business traveler
1 King Bed
Stayed 1 night in November 2012

Pure Class”

Cloud 9 Bar on the 87th Floor,

I only stayed for one night so hard to get a good "feel" for the hotel but in the short time I was there my experience was all good. The hotel lobby is on the 54th floor and my room was on the 85th floor which is the highest floors with rooms, needless to say my room had a great view of the city of Shanghai. 2 floors up is the Cloud 9 Bar, which also had great views, but for a hotel bar it was very dark inside which made reading the drink menu rather difficult by candle light. All in all though the hotel is very impressive, service is excellent, room was large and spotless. A bit on the expensive side but the luxury is there.

Reviewed December 04, 2012

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8.7
Excellent
KIRTI from Singapore
Business traveler
1 King Bed
Stayed 2 nights in September 2014

my stay in the sky”

staff, view, comfort

we had a pleasant stay at the grand hyatt, it was easy to get in and out of the building with dedicated lifts. staff was very professional. I needed a hard bed which I forgot to request and they made sure in the middle of the night to provide me with hardboard and solution for my sleep. good happy stay.

Reviewed September 15, 2014

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8.7
Excellent
Marvin from Singapore
Solo traveler
1 King Bed
Stayed 3 nights in March 2010

Shanghai Grand Hyatt”

Excellent facilities, friendly staff, free internet
None

An excellent hotel to stay in Shanghai. One of the tallest in the world, so get a high floor room and enjoy the view. It is quite new, so the rooms and furnishing are very nice. Staff speaks English and are friendly. Also like the fact that Internet is provided free to all guests. The hotel is also walking distance to the subway station and the shopping district. Can't think of any downside for this hotel, except it would be even better if the rates were lower.

Reviewed April 04, 2010

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9.3
Exceptional
NANCY from Australia
Family with teens
1 King Bed
Stayed 3 nights in February 2013

Location and excellent service ”

Location and service

Our family stayed here for our getaway to Shanghai, everything was great and service was excellent. The front office staff were superb, we had a few problems on check in with bedding configuration and connecting rooms but they were extremely impressive and provided fantastic services to our family. Special mention to David (I assume he was the Front Office Manager), who exceeded our expectations, who got out of his way in providing exceptional service. We saw him asking many other guests if everything was OK and he was always there to help his team when they needed help. It's the little things that counts for a hotel to succeed.

Reviewed February 15, 2013

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