Newly renovated

Grand Hyatt Singapore

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

10 Scotts Road, Orchard, Singapore, Singapore, 228211

Highlights

Great Spa

Nice gym and spa facilities.
Gym

The gym is huge and the equipments are brand new.
Great food & dining

Food is awesome.
Comfortable mattresses

Pillows are excellent.
Excellent room comfort & quality

Newly renovated rooms are spacious and luxurious.

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Grand Hyatt Singapore is an urban oasis for two travelers seeking rejuvenation. Set in lush tropical gardens, guests can enjoy wellness areas like the Grand Living Room and plant-based dining. With unique wellness programs and eco-friendly initiatives, this hotel provides an exceptional retreat for relaxation. Situated in Orchard, Singapore's lively retail and dining area, the Grand Hyatt is a short walk from Orchard Road and ION Orchard, offering luxury shopping and cultural activities. Enjoy leisure at the pristine swimming pool and savor fine dining at the hotel restaurant. Experience relaxation in the rejuvenating steam room. Accommodations feature air conditioning and private balconies, with select rooms offering serene city or garden views, providing a comfortable retreat amid the bustling city. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

22 travelers have booked today.

Location 9.4
Cleanliness 9.1
Service 8.9
Facilities 8.8

Based on 3,940 verified reviews

Location

9.4

Cleanliness

9.1

Service

8.9

Facilities

8.8

Room comfort and qua...

8.8

Value for money

8.3

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Nearest transportation options

Orchard MRT Station is within 0.28 km

Somerset MRT Station is within 0.91 km

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
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There are 329 places in walking distance!

Parking
FREE
Walkable places
Brix
30 m
Sunny Books
50 m
Far East Plaza
70 m
Mohan's Custom Tailors
70 m
Exotic Tattoo
70 m
Popular landmarks
Orchard Road
780 m
Singapore Botanic Gardens
2.1 km
National Orchid Garden
2.1 km
Chinatown
3.1 km
Singapore Flyer
3.9 km
Closest landmarks
Damai Spa & Fitness Centre
20 m
Cutis Medical Laser Clinics
110 m
Tang Plaza
160 m
escentials
160 m
Shaw Centre
180 m

Good to know

Value for money8.3
Location rating9.4
Nearest airportSeletar Airport (XSP)
Distance to airport12.8 km

Select your room

1/9

1 King Bed Deluxe

54 m²/581 ft²
Max 3 adults
1 king bed
1/9

1 King Bed

42 m²/452 ft²
Max 3 adults
1 king bed
Preferred by Couples
  • City view

1/7

1 King Bed Deluxe with Club Access

54 m²/581 ft²
Max 3 adults
1 king bed
1/7

Terrace Suite

82 m²/883 ft²
Max 4 adults
1 king bed
1/6

Grand Suite King

54 m²/581 ft²
Max 3 adults
1 king bed
1/6

2 Twin Beds

42 m²/452 ft²
Max 3 adults
2 single beds
  • City view

1/6

Presidential Suite

252 m²/2713 ft²
Max 4 adults
1 king bed
1/5

1 King Bed Garden Studio

60 m²/646 ft²
Max 3 adults
1 king bed
  • Garden view

1/5

2 Twin Beds Deluxe

54 m²/581 ft²
Max 3 adults
2 single beds
1/5

Grand Suite Twin

54 m²/581 ft²
Max 3 adults
2 single beds

Frequently asked questions

Yes! Grand Hyatt Singapore provides dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

While lounging at Grand Hyatt Singapore, take pleasure in your evening or night out at Thumper Bar, Food Republic, and Ipanema World Music Bar to make the most out of your nightlife.

While residing at Grand Hyatt Singapore, indulge in your morning or evening wander at nearby park which include SCAPE Youth Park, The Lawn, and Marsh Garden.

Grand Hyatt Singapore's most popular month where verified guests travelers have stayed the most is in March.

Past solo travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.5. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.6. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Past group travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.7. You can look up more comprehensive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

Grand Hyatt Singapore’s local neighborhood is Orchard which includes popular restaurants such as Poulet + Brasserie - ION Orchard, Monster Curry - ION Orchard, and French Fold Orchard.

Grand Hyatt Singapore is located within Orchard, which makes it effortlessly close to natural sights including Cloud Forest.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

More about Grand Hyatt Singapore

More about Grand Hyatt Singapore

Experience Luxury and Convenience at Grand Hyatt Singapore

Nestled in the heart of Singapore, Grand Hyatt Singapore is a 5.0-star hotel that seamlessly blends luxury with convenience. With a check-in time from 03:00 PM and a check-out until 12:00 PM, the hotel ensures a flexible and accommodating stay for all guests. The hotel boasts a total of 699 rooms, each exuding elegance and comfort, providing a tranquil retreat in the midst of the bustling city. Constructed in 1971 and last renovated in 2024, the hotel harmoniously combines timeless sophistication with modern amenities, offering a truly remarkable experience for every visitor. Traveling to and from the airport is a breeze, with the hotel located just 30 minutes away, making it an ideal choice for both leisure and business travelers. Moreover, families will find Grand Hyatt Singapore to be a welcoming haven, as the hotel allows children between the ages of 3 to 12 to stay free of charge, ensuring a memorable and stress-free stay for all guests.

Indulge in Relaxation and Entertainment at Grand Hyatt Singapore

At Grand Hyatt Singapore, guests can unwind and indulge in a variety of entertainment facilities. The hotel features a luxurious spa where guests can rejuvenate with a range of treatments, from massages to facials. For those seeking relaxation, the sauna and steam room provide the perfect escape to unwind and rejuvenate. Additionally, the hotel boasts a tranquil garden, offering a serene oasis in the heart of the city. Whether guests seek a peaceful retreat or a pampering session, Grand Hyatt Singapore's entertainment facilities cater to every need, ensuring a truly rejuvenating stay.

Stay Active at Grand Hyatt Singapore's State-of-the-Art Sports Facilities

At Grand Hyatt Singapore, staying active is a pleasure with a range of top-notch sports facilities. The hotel boasts a well-equipped fitness center where guests can maintain their workout routines with modern exercise equipment and professional guidance. For those seeking a refreshing swim, the outdoor pool offers a serene oasis in the heart of the city, perfect for leisurely laps or simply relaxing by the water. The poolside bar adds to the experience, offering a selection of refreshing beverages and light bites to enjoy after a satisfying swim. Additionally, guests can take advantage of the 24-hour fitness center, ensuring that fitness enthusiasts have the flexibility to exercise at any time that suits their schedule. Whether it's an invigorating workout or a leisurely swim, Grand Hyatt Singapore's sports facilities cater to all guests' fitness needs.

Convenient Facilities at Grand Hyatt Singapore

Experience the ultimate convenience at Grand Hyatt Singapore with a range of facilities designed to make your stay seamless. Enjoy the luxury of 24-hour room service, ensuring that your every need is met at any time of the day. The hotel also offers laundry service, dry cleaning, and luggage storage, allowing you to travel light and make the most of your time in Singapore. The attentive concierge is always on hand to assist with any arrangements or recommendations, ensuring that your stay is stress-free and enjoyable. Stay connected with complimentary Wi-Fi in all rooms and public areas, and for those seeking an elevated experience, executive lounge access is available. With daily housekeeping, you can relax and unwind knowing that your space will always be pristine and inviting.

Convenient Transport Facilities at Grand Hyatt Singapore

Grand Hyatt Singapore offers a range of convenient transport facilities to ensure a seamless travel experience for its guests. The hotel provides valet parking services, allowing guests to arrive and depart with ease. Additionally, there is a car park onsite, providing a secure and accessible parking option for those traveling by car. Whether you're exploring the vibrant city of Singapore or attending business meetings, the hotel's transport facilities make it effortless to navigate the bustling urban landscape. With the convenience of valet parking and onsite car park, guests can focus on enjoying their stay without worrying about transportation logistics.

Luxurious Room Facilities at Grand Hyatt Singapore

Experience the epitome of comfort and convenience with the exceptional room facilities at Grand Hyatt Singapore. Each room is equipped with modern amenities including air conditioning, ensuring a pleasant and relaxing stay. Slip into a cozy bathrobe and indulge in in-house movies on the television, or make use of the hair dryer provided for your convenience. The mini bar and refrigerator offer a selection of beverages and snacks, while the coffee/tea maker allows you to enjoy a refreshing beverage at any time. Additionally, complimentary bottled water is provided for your hydration needs. The room also features blackout curtains, ensuring a peaceful night's sleep. Whether you're unwinding in the separate living room or getting ready for the day, the toiletries, linens, and towels provided add a touch of luxury to your stay.

Indulge in Exquisite Dining at Grand Hyatt Singapore

At Grand Hyatt Singapore, guests can experience a delightful array of dining options. Whether you're craving a late-night snack or a gourmet meal, the 24-hour room service ensures that your culinary desires are met at any time of the day. The hotel's restaurant offers a diverse menu featuring both local and international cuisines, providing a perfect dining experience for every palate. Additionally, guests can start their day with a sumptuous breakfast buffet or opt for a continental breakfast to kickstart their mornings in style. With daily housekeeping ensuring a clean and inviting dining environment, guests can savor every meal in utmost comfort and luxury.

Luxurious Room Options at Grand Hyatt Singapore

Discover a range of elegant accommodations at Grand Hyatt Singapore, featuring spacious and thoughtfully designed rooms to suit every traveler’s needs. Choose from the cozy 1 King Bed and 2 Twin Beds rooms, each offering 42 square meters of comfort, or indulge in the expansive Premier Suite, which spans 100 square meters for a truly luxurious stay. For those seeking higher exclusivity, the Deluxe rooms with Club Access provide 54 square meters of refined space, while the Deluxe with Balcony and Garden Studio options offer additional charm and privacy. Larger groups can opt for the Connecting Rooms, combining a 1 King Bed with 2 Twin Beds, or the grand Presidential Suite, a sprawling 252-square-meter retreat perfect for special occasions.

Discover the Vibrant Orchard District in Singapore

Nestled in the heart of Singapore, the Grand Hyatt Singapore offers a prime location in the lively Orchard district. Known as the city's premier shopping and entertainment hub, Orchard Road is a bustling boulevard lined with an array of upscale malls, designer boutiques, and trendy restaurants. Visitors can immerse themselves in the vibrant atmosphere as they stroll along the tree-lined avenue, taking in the sights and sounds of this cosmopolitan neighborhood. From luxury fashion brands to local artisanal crafts, Orchard Road caters to every shopping whim, making it a paradise for fashion enthusiasts and souvenir hunters alike. In addition to its shopping allure, the Orchard district also boasts an eclectic dining scene, with an abundance of eateries offering diverse culinary experiences. Whether craving international flavors or local delicacies, guests can indulge in a gastronomic journey within walking distance of the hotel. For those seeking entertainment, the area is dotted with entertainment venues, bars, and cafes, ensuring that there is always something to suit every mood and preference. With its convenient access to public transportation and proximity to major attractions, the Grand Hyatt Singapore is the perfect starting point for exploring the dynamic Orchard district.

Convenient Transportation from the Airport to Grand Hyatt Singapore

Located in the heart of Orchard Road, Grand Hyatt Singapore offers a luxurious and convenient stay for travelers visiting Singapore. Getting to the hotel from the nearest airport is a breeze, thanks to the excellent transportation options available. If you are arriving at Changi Airport, the most common and efficient way to reach Grand Hyatt Singapore is by taking a taxi. Taxis are readily available at the airport and offer a comfortable and hassle-free journey to the hotel. The ride takes approximately 25 minutes, depending on the traffic, and provides an opportunity to admire the city's modern skyline along the way. Alternatively, for a more budget-friendly option, you can take the MRT (Mass Rapid Transit) from Changi Airport to Orchard MRT Station. The journey takes around 40 minutes and requires a transfer at Tanah Merah Station. Once at Orchard MRT Station, it's just a short walk to Grand Hyatt Singapore, allowing you to immerse yourself in the vibrant atmosphere of Orchard Road. No matter which mode of transportation you choose, arriving at Grand Hyatt Singapore is a seamless experience, ensuring that you can start your stay in this luxurious hotel with ease and comfort.

Discover Singapore's Rich History and Natural Beauty Near Grand Hyatt Singapore

Nestled in the heart of Singapore, Grand Hyatt Singapore offers easy access to a myriad of captivating landmarks and attractions. Just a stone's throw away, guests can explore the lush greenery of the Singapore Botanic Gardens, a UNESCO World Heritage Site. Within the gardens, the National Orchid Garden boasts a stunning collection of orchid species, making it a paradise for nature enthusiasts and photography aficionados alike. For history buffs, the nearby National Museum of Singapore and Battlebox provide a fascinating glimpse into the city-state's rich heritage and wartime past. Additionally, the serene Fort Canning Park, with its historical significance and tranquil ambiance, is perfect for a leisurely stroll or a peaceful retreat from the bustling city life. Shopaholics will delight in the proximity to ION Orchard, a premier shopping destination offering a blend of luxury brands and trendy boutiques. After a day of exploration, guests can unwind at the hotel and take in the breathtaking views of the iconic Golden Penda trees or visit the nearby Chettiar Temple for a cultural experience.

Convenient Access to Public Transport Stations at Grand Hyatt Singapore

Situated in the heart of Singapore, Grand Hyatt Singapore offers convenient access to several public transport stations, making it easy for guests to explore the city. Within walking distance, guests will find Newton MRT Station, providing access to the North-South Line and Downtown Line, allowing for seamless travel to various attractions and business districts. Additionally, the hotel is near Stevens MRT Station, offering access to the Downtown Line, perfect for reaching destinations such as Marina Bay and Gardens by the Bay. For those looking to explore the vibrant shopping and dining hub of Orchard Road, Orchard MRT Station and Somerset MRT Station are just a short distance away, providing access to the North-South Line and the North-South Line and Thomson-East Coast Line respectively. Moreover, guests can easily access Botanic Gardens MRT Station, ideal for visiting the UNESCO World Heritage-listed Singapore Botanic Gardens, and Dhoby Ghaut MRT Station, connecting to multiple MRT lines for convenient travel throughout the city.

Culinary Delights Around Grand Hyatt Singapore

Indulge in a diverse culinary journey at Grand Hyatt Singapore, with a plethora of dining options just a stone's throw away. Whether you're craving succulent Japanese cuisine at Kiseki Japanese Buffet Restaurant, savoring the fiery flavors of Fire Ramen & Izakaya by Menbaka @The Centrepoint, or indulging in the rich and aromatic French fare at French Fold Orchard, there's something to tantalize every taste bud. For those in the mood for Korean delights, Pocha! Korean Street Dining at Plaza Singapura offers an authentic experience, while Cajun on Wheels at Plaza Singapura is perfect for seafood lovers. From casual dining to upscale gastronomic experiences, the surrounding restaurants near Grand Hyatt Singapore cater to every palate.

Retail Therapy Haven

Grand Hyatt Singapore is a paradise for shopaholics, surrounded by a plethora of shopping landmarks. From the upscale boutiques at Mandarin Gallery to the unique finds at Select Books, and the avant-garde fashion at alldressedup, there's something for every fashion enthusiast. For art connoisseurs, the MAD Museum of Arts and Design Singapore is a must-visit, while those with a penchant for eclectic pieces will find Eclecticism a treasure trove. With Pact, M)phosis, Zhai, and Intelligence Insight LLP in the vicinity, guests can indulge in a fulfilling retail therapy experience during their stay.

Luxurious Comfort at Unbeatable Value

Experience the epitome of luxury at Grand Hyatt Singapore, where the average room price is $399. While this may seem like a premium rate, the value you receive is unparalleled. The hotel offers world-class amenities, impeccable service, and a prime location in the heart of Singapore. With its stunning views, opulent decor, and top-notch facilities, every dollar spent at Grand Hyatt Singapore is an investment in an unforgettable experience. In comparison, the average price of a hotel room in Singapore is $170. Despite the higher cost, Grand Hyatt Singapore delivers exceptional value for discerning travelers seeking a lavish retreat. The additional amenities, attention to detail, and overall grandeur of the hotel make it a standout choice for those looking to indulge in a truly luxurious stay in Singapore.

Luxurious and Family-Friendly Stay with Exceptional Service

Grand Hyatt Singapore offers a delightful stay with spacious rooms, delicious breakfast, and exceptional customer service. Guests rave about the great value, cleanliness, and delectable food, making it a top choice for families and friends. The staff's super helpful and friendly demeanor adds to the overall positive experience. With a great location, clean and huge rooms, and best-in-class breakfast, this hotel is an excellent choice for a memorable family vacation.

Luxurious Comfort and Exceptional Service at Grand Hyatt Singapore

Grand Hyatt Singapore has garnered exceptional customer ratings, with an impressive overall score of 8.8. Guests have particularly praised the hotel's impeccable cleanliness, earning it a remarkable rating of 9.0. The hotel's prime location has also been highly commended, receiving an outstanding score of 9.4. Moreover, the hotel's facilities have been rated at 8.7, reflecting the diverse and well-maintained amenities available to guests. Additionally, the comfort provided by the hotel has been lauded, with a rating of 8.8, ensuring a luxurious and relaxing stay for visitors. Furthermore, the attentive and professional staff performance has earned a commendable rating of 8.8, reflecting the dedication and hospitality displayed by the hotel's team. With such high ratings across various aspects, Grand Hyatt Singapore is a top choice for travelers seeking a blend of luxury, comfort, and exceptional service.

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Amenities and facilities

Excellent8.8

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • German
  • Korean
  • Malay
  • Tamil
Accessibility
  • Elevator
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Yoga room
Cleanliness and safety
  • Cashless payment service
  • First aid kit
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Halal breakfast
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Seminars
  • Smoke-free property
  • Smoking area unavailable
  • Wi-Fi for special events
For the kids
  • Babysitting service
  • Family/child friendly
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Ironing facilities
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
StraitsKitchen
  • Cuisine: Asian, Chinese, Indian, Local, Singaporean, Malaysian
  • Menu: Buffet

Location

10 Scotts Road, Orchard, Singapore, Singapore, 228211

Exceptional9.4

Location

Airports
  • Seletar Airport (XSP)
    12.8 km 19 min drive
  • Singapore Changi Airport (SIN)
    18.8 km 25 min drive
Public transportation
  • Orchard MRT Station
    280 m 4 min walk
  • Somerset MRT Station
    910 m
Hospital or clinic
  • Cutis Medical Laser Clinics
    110 m 4 min walk
Shopping
  • Orchard Road
    780 m 12 min walk
Convenience store
  • 7 Eleven
    110 m 5 min drive
Cash withdrawal
  • ATM
    90 m 4 min walk

What's nearby

Popular landmarks
  • Orchard Road
    780 m
  • Singapore Botanic Gardens
    2.1 km
  • National Orchid Garden
    2.1 km
  • Chinatown
    3.1 km
  • Singapore Flyer
    3.9 km
  • Sands Skypark Observation Deck
    3.9 km
  • Gardens By The Bay
    4.4 km
  • Cloud Forest
    4.5 km
  • Universal Studios Singapore
    5.9 km
  • Singapore Zoo
    11.8 km
Nearby landmarks
  • Damai Spa & Fitness Centre
    20 m
  • Brix
    30 m
  • Sunny Books
    50 m
  • Far East Plaza
    70 m
  • Mohan's Custom Tailors
    70 m
  • Exotic Tattoo
    70 m
  • The Attic
    90 m
  • Pacific Plaza
    100 m
  • That CD Shop
    100 m
  • Cutis Medical Laser Clinics
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)53.96 SGD
The property
  • Year property opened1971
  • Number of floors21
  • Room voltage220
  • Most recent renovation2025
  • Non-smoking rooms/floorsyes
  • Number of restaurants5
  • Number of bars/lounges2

Property announcements

Nestled in the Orchard Road area, Singapore’s iconic shopping and entertainment district, Grand Hyatt Singapore offers a one-stop destination served by a trusted team of associates. The reimagined luxury hotel with bold, vibrant spaces will provide distinct atmospheres that blend seamlessly in both Grand Wing—a Grand Living Room where guests convene and celebrate—and Terrace Wing, an urban oasis and wellness haven steps from the bustling streets with lush landscaping and a cascading waterfall. Whether you're on a business trip, or enjoying a family vacation, you'll embrace the new and the familiar at Grand Hyatt Singapore.

Reviews of Grand Hyatt Singapore from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 8.0
  • 9.6
  • 10
  • 10
  • 10
  • 10
  • 9.2
  • 10

Most recent

  • Location score 9.4 out of 10 and is a high score in Singapore
    Location9.4
  • Cleanliness score 9.1 out of 10 and is a high score in Singapore
    Cleanliness9.1
  • Service score 8.9 out of 10 and is a high score in Singapore
    Service8.9
  • Facilities score 8.8 out of 10 and is a high score in Singapore
    Facilities8.8
  • Room comfort and quality score 8.8 out of 10 and is a high score in Singapore
    Room comfort and quality8.8
  • Value for money score 8.3 out of 10 and is a high score in Singapore
    Value for money8.3
High score for Singapore

Rating

9+ Exceptional (555)
8-9 Excellent (177)
7-8 Very Good (162)
6-7 Good (48)
<6 Below Expectation (62)

Review summary

Powered by OpenAI

Located on Orchard Rd, this hotel is an excellent choice for shopping, dining, and entertainment. The staff is praised for their great service and providing a welcoming atmosphere. Rooms are spacious, clean, with separate bedrooms and large bathrooms. The hotel caters to Muslim guests with a halal restaurant and breakfast options. Luxury suite rooms are available for honeymooners or special occasions. With affordable upgrade offers, this hotel offers excellent value for money.

Few guests unhappy; pool under renovation, no prior notice.

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Service

Mentioned in 44 reviews
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70% Positive
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29% Unfavourable

Location

Mentioned in 39 reviews
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97% Positive
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2% Unfavourable

Cleanliness

Mentioned in 30 reviews
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86% Positive
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13% Unfavourable

Room size

Mentioned in 27 reviews
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100% Positive

Room comfort

Mentioned in 25 reviews
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96% Positive
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4% Unfavourable

Breakfast

Mentioned in 21 reviews
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90% Positive
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9% Unfavourable

Check in

Mentioned in 15 reviews
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46% Positive
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53% Unfavourable

Pool

Mentioned in 13 reviews
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84% Positive
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15% Unfavourable

Room design

Mentioned in 9 reviews
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100% Positive
Showing 1,004 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Tiang from Singapore
    Family with young children
    1 King Bed
    Stayed 2 nights in June 2025

    “Would come again!”

    Having our wedding banquet here in 2020, we finally returned on our 3rd wedding anniversary following the hotel’s renovation and we thoroughly enjoyed our stay. Through a cake & card in our room and greetings by staff, we were even welcomed and congratulated for our anniversary! The room is amazing (Terrace Wing), staff are friendly and proactive (even from the moment we exited the cab!), facilities are welcoming and spacious, hotel is well-equipped and clean overall. Pool water seems to be heated and the gym is well-equipped. Food at Oasis is amazing and the breakfast buffet at The Straits Kitchen was nice too. Well-located in the heart of Orchard, we could still go out for walks and get supplies from nearby supermarkets. We were even granted late check out when we requested for it to accommodate for our baby’s nap time. Really appreciate it! My wife, baby, and I had a wonderful stay and will definitely return. Thank you Grand Hyatt Singapore!

    Reviewed June 06, 2025
  2. 9.6
    Exceptional
    Lin from Vietnam
    Family with young children
    1 King Bed
    Stayed 4 nights in August 2025

    “Meet the needs of a 2+2 family vacation.”

    1. Location: Located on Orchard Road, just 200 meters from the metro station, but the location of the Dongsha Marriott is better, as it is right on the metro line. I used the subway multiple times during my 4-day stay. Additionally, taking a taxi from Changi Airport to the hotel around 10 PM cost about 18-20 SGD, and the next day from the hotel to Sentosa was around 22 SGD, which was not as expensive as I imagined. 2. The room at 42 square meters is not very small; a large bed can comfortably accommodate a couple, and the sofa bed can sleep two children aged 4-6 (extra blankets provided for free). The cleanliness is good, and since it has just been renovated (no odor), facilities and bedding can meet five-star standards. The internet speed is acceptable, and watching videos does not buffer. 3. The breakfast restaurant is somewhat small, but the variety and selection of breakfast items meet the standards, catering to both Eastern and Western tastes. Although there are not hundreds of options, there are enough to satisfy with dozens of choices; what I liked most was that on weekends, it is not as crowded as Marriott Hotels, and there is no need to queue, making the dining experience less hurried. 4. The service attitude of the restaurant staff is fairly normal, and the front desk staff are not as enthusiastic as those at five-star hotels in China. Among the Southeast Asian countries, I find them to be the least warm. During my stay, the best staff I encountered were a cleaning sister from China and a young man on the third floor. I didn't meet any front desk staff who spoke Chinese, so travelers with poor English and quick tempers should be cautious. 5. Shopping: Convenient, right next door, and the nearby mall offers decent tax refund services. In summary, if you have requirements for the subway and shopping, you should choose this place. Since the accommodation cost is relatively high, I view it quite objectively; do not raise your expectations just because you spend nearly 3000 RMB for one night. If you maintain a calm mindset, this hotel can be a consideration. In comparison, it cannot match our Shanghai Jin Mao Junyue in many aspects.

    Reviewed September 06, 2025
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  3. 7.6
    Very good
    KONG from Malaysia
    Couple
    2 Twin Beds
    Stayed 2 nights in December 2025

    “Meets basic expectations ”

    For a recently renovated hotel, the guest rooms meet grand Hyatt standards. However, the parking layout is somewhat inconvenient, as access to the elevator from certain floors requires passing through an older stairwell and adjacent area. During our few night stay, no welcome amenities (such as small chocolates or fruits ) were provided upon arrival, which felt rather modest compared with hotels of a similar tier like Conrad or Kempinski . The in room tea and coffee were very basic, and only reusable glass bottles of drinking water were provided instead of mineral water , under the banner of “sustainability” . The hotel is located along orchard road , which is convenient , through in a compact city like sg , many hotels offer similarly accessible locations . Overall , it delivers standard five star facilities, with service that is fairly average ( at sg) . What does sustainability truly mean? It should be about meaningful change, not simply replacing bottled water with reusable glass bottles , especially when their usability and hygiene raise valid concerns. How are these glass bottles clened afterward? Using too little water raises hygiene concerns, but using a large amount of water leads to water waste. If hot water is used for sterilization and cleaning , does that hot water require electricity to be heated? And is that electricity entirely generated from solar power or other sustainable energy sources ? From this perspective , what you promote as ‘ sustainability’ seems more like a cost saving measure , in fact , such a high end grade hotel could offer complimentary glass water such like Evian acqua panna .

    Reviewed December 18, 2025
  4. 8.0
    Excellent
    Malindi from Australia
    Couple
    1 King Bed Deluxe
    Stayed 3 nights in August 2025

    “25th anniversary stay in the heart of Orchard ”

    We stayed for 3 nights in a King Bed Deluxe room, as part of a trip to celebrate our 25th anniversary. The room is generously proportioned, with a terrific walk in robe that accommodated two suitcases. The bathroom was well appointed with a Japanese Toto toilet, albeit without a bathtub. The shower space was generous, though the Balmain toiletries fell short of the standards expected in a 5 star hotel. The bathrobes though, were lovely and lush. The bed was super comfortable and one of the largest we have slept in. We received two complimentary bottles of water daily, however Singapore tap water is safe to drink, so we refilled as necessary and were able to cool the water overnight in the generously sized fridge, in preparation for each day's outdoor activities. The hotel is located within a stone's throw of Ion Orchard, with extensive MTR and other transport connections. Lucky Plaza, Takashimaya Plaza and Paragon Plaza were all a close walk for food courts and shopping.

    Reviewed August 15, 2025
  5. 9.6
    Exceptional
    Yu from Hong Kong SAR, China
    Family with young children
    1 King Bed Deluxe
    Stayed 2 nights in July 2025

    “Spacious room and very yummy breakfast”

    the rooms are spacious and the king size bed is more than a normal 6 feet king size. The breakfast is exceptionally good with lots of food to choose from Just 2 comments: the rooms has too many mirrors and sometimes make me feel disorientated. And they have interconnecting room but the doors between the rooms need to be kept open by a bench or the door will slam. But with its excellent location I still highly recommend it

    Reviewed August 26, 2025
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