Grand Inn Hotel
Grand Inn Hotel
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8.0
Very good

"It''s a comfortable budget hotel in a convenient location."

Kamariah

|

April 5, 2016

Standard Double - Guestroom Grand Inn Hotel
Standard Double - Guestroom
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Lobby Grand Inn Hotel
Lobby
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Lobby Grand Inn Hotel
Lobby
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Interior view Grand Inn Hotel
Interior view
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See map Grand Inn Hotel
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Very good
Location
7.4
See all 6 photos Grand Inn Hotel
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What guests are saying:
the room is clean and comfortable
SAW from Malaysia
Group
Great location, because i am going to hospital with my Mom , and have a great restaurant beside the hotel
IRENCEVA from Indonesia
Family with young children
All good except wifi. Doesn't work at all for all 3 ssid network :(
Daniel from Malaysia
Business traveler
Location was good,near to the hospital n bus stop.easy to find restaurant n wet market was so close to the hotel
Fenny from Indonesia
Family with young children
Grand Inn suitable for my family to go to the hospital close to this hotel.
Sari from Indonesia
Solo traveler
this hotel is nearby with intereting place, you don't have to worry about your car because there got a guard at the car parking and the facilities is value for money. it's suitable for those who want to travel with low budget and being comfortable at the same time
NOR from Malaysia
Family with teens
I really love to stay at this hotel thanks
Rudi from Indonesia
Couple
Long wait for the room to be ready, other than that everything was great, the air-cond was cool, shower had good water pressure, uses a famous water filter too
David from Malaysia
Family with teens
Bilik.memuaskan
AHMAD from Malaysia
Family with young children

Grand Inn Hotel

Very good location
- 400 meters from city center
- What's nearby?
Good
From 873 reviewsSee what guests said
6.8
/
10
Recommended by 80% of guests
Value for money7.3
Location rating7.4
Nearest airportPenang International Airport (PEN)
Distance to airport14.3 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Laundry service

  • Elevator

Room choices
This property is in high demand!Last booked 2 hours ago
Standard Quad
Standard Quad
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 double beds and 2 queen b...
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Standard Double
Standard Double
...
  • Room size: 13 m²/140 ft²
  • No Windows view
  • 1 double bed
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Standard Twin
Standard Twin
...
  • Room size: 13 m²/140 ft²
  • City view
  • 2 single beds
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Standard One Single Bed
Standard One Single Bed
...
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    Triple Room
    Triple Room
    ...
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      Double Standard Room
      Double Standard Room
      ...
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        Standard Quadruple Room
        Standard Quadruple Room
        ...
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          Room Economy
          Room Economy
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            Double Two Double Beds
            Double Two Double Beds
            ...
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              Standard Room, 2 Queen beds
              Standard Room, 2 Queen beds
              ...
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                Have a question for Grand Inn Hotel?

                What people love about the property

                • 6.4
                  Good

                  "Near the city, clean, water provided and nice staff"

                  Soon H.

                  |

                  May 28, 2017

                • 7.2
                  Very good

                  "Noice, Staff Good"

                  Hendratono

                  |

                  September 22, 2016

                • 9.2
                  Exceptional

                  "The room is clean, easy to reach the hotel & strategic location"

                  Shahrizah

                  |

                  February 11, 2016

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                More about Grand Inn Hotel

                More about Grand Inn Hotel

                10.0
                Exceptional

                "Disabled parking and helpful and friendly staff"

                Ho

                |

                May 3, 2018

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What they offer

                8.0
                Very good

                "Good place and quiet"

                Rafee

                |

                March 20, 2018

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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Real reviews from real guests

                Agoda Reviews (873)Booking.com Reviews (463)
                Cleanliness6.9
                Facilities6.4
                Location7.4
                Room comfort and quality6.6
                Service7.1
                Value for money7.3
                Provided by verified guests of Agoda
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                All guests (873)
                All room types
                Showing 678 verified guest comments
                12345
                5.2
                Su from Malaysia
                Family with young children
                Standard Double
                Stayed 1 night in December 2018
                Above average”
                The air conditioning is leaking.. calling the reception to report this matter, has been waiting for 15 min & no technician is coming. Call the reception for 2nd time then only the techinician come. They didnt changed the room for us immediately, but let us waiting for the techinician to fix the air conditioning. Furthermore we request for Double bed, but the staff makes a misten given to us single bed.
                Reviewed December 13, 2018
                6.8
                Good
                Soon from Malaysia
                Family with teens
                Standard Quad
                Stayed 2 nights in November 2018
                Good location”
                Reasonable facility and hotel service for this price. This hotel is located near various tourist hot spots provided that you are driving. The staff are friendly too. My main issue with is hotel is the room AC dint work at all, they apologized (friendly) and sent a maintenance worker to troubleshot the issue. But all he did was clean the ac filter which was clean at the first place. I requested to change room but they told me the hotel was fully booked that day. So... i have to sleep in a quad room for 1 night without ac. When i requested to change room the next day, they told us we have to return the keycard first before issuing a new one therefore causing the trouble of taking all luggage with us while they process for a new room. Well, your millage may vary since i dun think all ac in this hotel are faulty *I hope.
                Reviewed November 20, 2018
                Dear Soon, Thank you for your review and we appreciate your feedback and detailed comment. Kindly be advised that on particular day our technician were on leave and we were left with a trainee technician. As such, he was not really equipped to handle this problem. We apologized that this events has unfolded during your stay and we will make sure that this thing would not happened again. Usually we will provide a room cooler for the guest if the air-conditioned problem were unable to be solved. It is true that this is a rare ocassion and we will ensure that air-conditioned unit will be fully service upon receiving your complaint. Regards. Anhar / Front Office
                Responded November 23, 2018
                Grand Inn Hotel
                8.0
                Excellent
                Nizam from Malaysia
                Couple
                Standard Twin
                Stayed 1 night in June 2018
                soap is less than just a book soap”
                Should be the hotel must give extra soap like body soap and shampoo..one more o went to many hotels that provide mineral water but this hotel not provided..we must buy it..mineral water only RM 1.50..WHY NOT,HOTEL JUST GIVE FREE !!!!
                Reviewed July 01, 2018
                Dear Nizam, Thank you for your review and we appreciate your feedback very much. Kindly be advised that we do provide extra body soap and shampoo if the guest require it and you may request from our Housekeeping Department or Front Office which is available 24/7 to assist you on this matters. Have you approached our Front Office Staff to inform us about this? It is true that we do not provide mineral water in the room as we have provided a BETTER alternative which is filtered water dispenser at every floor which is available 24/7 to every guest free of charge. We have also provided a water jug in the room so as to facilitate the guest in bringing the water back to their room. We regret that this matter has been escalated without giving us the chance to rectify the situation or provide you with a solution. However, we hope that this matter does not deter you from staying with us again in the future and we look forward to have you again with us soon. Anhar / Front Office.
                Show more
                Grand Inn Hotel
                8.0
                Excellent
                Juliany from Malaysia
                Couple
                Standard Double
                Stayed 3 nights in October 2018
                Good location and value for money”
                Staffs are friendly, location is good.. 10-15 mins walk to komtar. Or there is free shuttle bus that will pass by komtar.. you can wait from bus stop opposite of the hotel. Room is spacious, cleanliness is good.. and they clean the room every day.
                Reviewed October 28, 2018
                Dear Juliana, Thank you for your review and we truly appreciate your feedback. We look forward to have you again as our guest here at Grand Inn Macalister. Regards Anhar / Front Office
                Responded November 23, 2018
                Grand Inn Hotel
                8.8
                Excellent
                Anis from Malaysia
                Group
                Standard Quad
                Stayed 1 night in October 2018
                Great”
                It is a good budget hotel which feel comfortable to sleep in and to relax before or after your agenda trip. The television channel help you to feel more awesome! Toilet is clean and the view is quite good.
                Reviewed October 22, 2018
                3.6
                NURUL from Malaysia
                Group
                Standard Double
                Stayed 1 night in October 2018
                Wrong choice ! ”
                Everything you need to pay for tax ! Receptionist not friendly . Asking too much for deposit . Hotel murah je pun . Shampoo , conditioning, showel gel 3 in 1 , coffee packet ? 3 in1 only for 3 packet 😪 . Cheap pillow not comfortable at all . Not worth it . My first time review such a bad hotel .
                Reviewed October 15, 2018
                Dear Nurul. Thank you for your review and we appreciate your feedback. We regret that you feel that 'everything you need to pay for tax' since this ruling were not from us but from our ruling government. As a business entity we are required by law to charge relevant taxes for all our products and services. All our customers were required to place a RM50/- deposit which will be returned upon check-out. I'm sure that a small amount of deposit is a small amount compared to other hotel establishment. Kindly also be advised that if you feel that the amenities were too little, you are welcome to ask from our Front Office Department of Housekeeping Department which is available 24/7. In addition your may request extra pillow if you feel that the current one you having is not sufficient. Have you approached our staff to voice your concerns? We would truly appreciate if you had come to us to voice your concern instead of here the booking portal. Regards Anhar / Front Office
                Show more
                Grand Inn Hotel
                8.8
                Excellent
                Danica from Philippines
                Group
                Standard Quad
                Stayed 1 night in May 2018
                Better than what we expected (from the value of our money) :)”
                It’s really cheap, but we got a good rest and stay here. The staff is very accommodating, we really appreciate the help of that guy whom I forgot the name. He helped us get our Ringgits and suggested us places to go to. Location is not an issue because everywhere is accessible via Grab. Hehe
                Reviewed June 17, 2018
                Dear Danica, Thank you for your review and we are happy that our staff has performed up to your expectations. We hope to see you again soon! Anhar / Front Office
                Responded June 23, 2018
                Grand Inn Hotel
                7.6
                Very good
                Handry from Indonesia
                Couple
                Standard Double
                Stayed 2 nights in November 2018
                The toilet have a big hole on the sky”
                Just repair to make it more comfy
                Reviewed December 01, 2018
                10.0
                Exceptional
                viviana from Malaysia
                Group
                Standard Quad
                Stayed 3 nights in July 2018
                good location ”
                the location is close to the city center that one can walk or use the bus stop in front if the location. there's a convenience store nearby and a pharmacy. basic facilities which is enough to stay comfortably.
                Reviewed July 15, 2018
                Dear Viviana, Thank you for your review and we appreciate your feedback very much. We look forward to have you again at our hotel soon. Anhar / Front Office
                Responded July 19, 2018
                Grand Inn Hotel
                9.2
                Exceptional
                Ruban from Malaysia
                Family with teens
                Standard Quad
                Stayed 2 nights in September 2018
                Good ”
                - friendly staff - hotel located at centre of the city, easy to go anywhere - near to local food stalls - facilities can be improve. Overall good👍🏻
                Reviewed September 18, 2018
                Dear Ruban, Thank you for your reviews and we appreciate your feedback. We look forward to have you again at our hotel soon. Regards. Anhar / Front Office
                Responded September 30, 2018
                Grand Inn Hotel
                9.3
                Exceptional
                FEI from Malaysia
                Family with teens
                Standard Double
                Stayed 3 nights in December 2013
                Overall good ”
                Comfort bed, friendly staff, locate to hospital
                - WIFI very weak which I unable to connect - Big shower room and comfort bed - Sound proofing very bad, you can clearly hear what's next door conversation (and it is so loud during midnight) - Lack of power plug , whole room only got 2 - There are some local food located nearby
                Reviewed December 12, 2013
                4.4
                Mohd from Malaysia
                Couple
                Standard Twin
                Stayed 1 night in December 2018
                Average budget hotel”
                Room with dirty carpet and dust. Plug only have 1 and located very far from bed area.
                Reviewed December 03, 2018
                8.0
                Excellent
                Yee from Malaysia
                Couple
                Standard Double
                Stayed 2 nights in July 2018
                Good”
                Good
                Reviewed November 30, 2018
                10.0
                Exceptional
                nur from Malaysia
                Group
                Standard Quad
                Stayed 2 nights in February 2018
                Comfortable, clean, friendly services”
                Did not expect more after i book this place. But this place really exceed my expectations. The room was quite big, comfortable, and secure. The toilets was clean and all perfect. Really recommended this place!! 💖 easy to park your car 🚗
                Reviewed February 15, 2018
                Thank you for your review Nur. We look forward to have you as our esteemed guest at our hotel very soon. Anhar / Front Office
                Responded February 20, 2018
                Grand Inn Hotel
                2.8
                Yap from Malaysia
                Couple
                Standard Double
                Stayed 2 nights in February 2018
                lice on bed, not functioning toilet”
                Check in was quite fast, then we get to our room. After rest awhile, we start to feel itchiness and pain, then only notice there are lice on bed. Reception just feels it is normal, and said.. Oh.. Lice.. Nevermind, change another room. I was wonder what is the attitude there. Not even said sorry to customer. After change a new room, the water heater is not functioning well. Toilet cannot be flush. Call maintenance also no one bother settle. Keep delay said later later later. Until the next day, we are staying for 2 days, only able to fix it. Overall, I won't come back again due to bad service and I really don't want to get bite by lice again. The location still okay, car park is limited. Don't have Sound proof system, can hear a lot of noise in the morning or night, or when someone talking very loud next to your room.
                Reviewed February 11, 2018
                6.4
                Good
                Chai from Malaysia
                Solo traveler
                Standard Double
                Stayed 1 night in October 2018
                just nice and clean”
                Just nice for a short stay , simple room
                Reviewed November 12, 2018
                Dear Chai, Thank you for your review and we truly appreciate your feedback. We look forward to have you again as our guest here at Grand Inn Macalister. Regards Anhar / Front Office
                Responded November 23, 2018
                Grand Inn Hotel
                8.0
                Excellent
                Chin from Malaysia
                Couple
                Standard Double
                Stayed 1 night in August 2018
                Clean & convenient hotel”
                We shall come back again, good & value for money!
                Reviewed August 27, 2018
                Dear Chin, Thank you for your review and we look forward to have you again at our hotel soon. Anhar / Front Office
                Responded September 11, 2018
                Grand Inn Hotel
                8.0
                Excellent
                Chin from Malaysia
                Couple
                Standard Double
                Stayed 1 night in June 2018
                Very clean & nice hotel!”
                Value for money, centralized location, clean & suitable for leisure/business, short or long term stay! The only limitation is the parking space. Other than that, everything seems good.
                Reviewed July 02, 2018
                Dear Chin, Thank you for your review and we look forward to have you again at our hotel very soon. Anhar / Front Office
                Responded July 06, 2018
                Grand Inn Hotel
                8.0
                Excellent
                Herlina from Indonesia
                Couple
                Standard Quad
                Stayed 2 nights in June 2018
                good stay”
                have good servise
                Reviewed June 26, 2018
                Dear Herlina, Thank you for your review. We look forward to have you again at our hotel soon. Have a nice day! Anhar / Front Office
                Responded June 27, 2018
                Grand Inn Hotel
                8.4
                Excellent
                Neva from Malaysia
                Family with teens
                Standard Quad
                Stayed 1 night in July 2018
                Location is good”
                Exactly opposite to the Loh Guan Lye Hospital. So it's very convenience for you if planning to visit the hospital.
                Reviewed October 08, 2018
                Dear Neva Thank you for your review and we truly appreciate your feedback. It is true that we were only walking distance to Loh Guan Lye Hospital and most of our guests were patron of several private and government hospital around these areas which is also quite nearby. Do visit us should you require visitation to the doctor for your health concerns. Regards Anhar / Front Office
                Responded November 23, 2018
                Grand Inn Hotel
                12345
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                Grand Inn Hotel
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                • Very good location
                • Gurney Drive
                • Komtar Bus Terminal is within 1.44 km