Great Holiday”

Our stay in Grand Inna Kuta was amazing..actually this is the very first time we stayed at this hotel. Our families travel often to Bali and we have our regular favorite hotels to stay located in Legian and Kuta. We stayed at this hotel in coincidence because our hotel was not able to provides us the room until our departure date that was short 2 days.We start to look for the other hotel from Agoda and we decided to give it a try in Grand Inna Kuta. As we arrived in the hotel we are very gladly to find the Hotel was beyond our expectation..the new beach wing is great with a beautiful view and garden..they have three pools and great beach..nice bedrooms Above all the service from Ibu Yenny the duty manager was very helpful,understanding and compromised to our problem at our mixed up booking schedule in the system..thank u for the kindness and to all the warming staff..i would definitely going back here in the future at tag it as our favorite hotel and recomend it to all.

Great location”

This was our first visit to Grand Inna Kuta, and we were overall very happy with our stay. We booked the pool access older Bali wing rooms, and were extremely disappointed with their current state. The pool access door had a 2 inch gap allowing mosquitoes in, and had a smell of mould coming from the air con. On Day 2, I asked to speak to the Duty Manager to express my disappointment, he agreed to move us to the newer rooms with no trouble at all, and we had to pay $40 per night for pool access which we agreed to. Breakfast had an amazing amount of variety, we tried something new every morning, however, restaurant could not cope with the amount of guests and we had to often scramble for a table. The pools are amazing, we spent most of our afternoon by the HQ pool, best beachfront hotel pool ever, awesome beach view. It was our first time staying in Kuta, the location of the hotel is great, accessing shopping, restaurants, nightclubs, massages etc by walking. Thanks Grand Inna

Excellent”

Our group consisted of 13 adults and three children - 1 year old and 4 year old twins. We stayed at the Grand Inna Kuta for 7 days leading up to our friends 60th Birthday. We all had a room around the pool at the rear of the property. It was beautiful - clean, cool and shady and perfect for a get together at any time of the day. The Grand Inna Kuta is only a short walk to the beach and all the activities that abound in Kuta. A cold beer can be bought, a neck or foot massage can be obtained for the small cost of $5.00. Ask for Susy she is a beautiful lady - tell her Karen recommended her!!!! You can buy almost anything from the ladies on the beach and half the fun is bartering for a bracelet, watch a sarong or anything else for that matter. Food was delicious, staff were friendly and helpful and if I get the opportunity to re-visit Kuta I would definately stay at the Grand Inna Kuta again.

WOW- FANTASTIC”

Travelling with a group of 18 family members we stayed at the Grand Inna, Kuta for two (2) nights after visiting two other Bali Islands, and three(3) resorts all booked through Agoda. Great company to deal with. Without a doubt the entire party had only favourable comments regarding the very large complex. Situated across the road from Kuta beach, and only a stones throw from Kuta Square. Evenings were spent drinking very cold Bintang on the beach provided at $2.50 a stubby. If you have the pleasure of visiting Kuta join hundreds or maybe thousands drinking Bintang, whilst watching the sun set,and look for Rudy one of the beer sellers.

Love it!!!!!!!”

We have been to Bali over 26 times and stayed in some amazing resorts from 3 star to 5 star. The Grand Inna Kuta was one of my most enjoyable places ever. The location is the best, close to everything. The staff are friendly and ready to help if you need. The 2 pools are very inviting and the pool staff are delightful as are the staff at breakfast. We stayed in a beach view room, in the new wing.Thanks to the large glass windows we watched the sunset from our bed. As the resort is directly on the beach the atmosphere is electrifying. Thank you Grand Inna Kuta! We are already organising to visit you again early next year.

Best location”

No other hotel in Bali has better location then Inna Kuta Hotel. It's close to the famous Kuta Square (100 meters), the Legian St, where everything happens, and to the beach. There's no crossing street to go to the beach as the hotel is already "on" the beach. They gave me an upgrade as they didn't have the room I booked for. So, I spent 12 days in a Bungalow for the price of a superior room. Perhaps the only thing they have to improve is the breakfast. Although it was very sorted, many of the options were asian stuff, and as I'm not used to this kind of food I had some problems with it. But nothing that could spoil the image of the hotel. I strongly recommend Inna Kuta Beach!

The check-in process not based on queue”

I have experience when check-in at this hotel which is I already booked and paid the room 3 weeks before I had arrive, I have had come to the receptionst around 1 PM at 30 Dec 2019, and the staff said that my room gonna be ready around 3 PM (the hotel procedure about check-in and otherexcuses) and then I am waiting in sofa that provided in front of receptionist desk. But strange situation happen, when another guest or many guest which just arrive and maybe only booked the room and made a payment at the date they arrive (I saw they made a payment in the front of receptionst) the receptionst directly gave their room without any wait process like I experience. But why 4-stars hotel have doing like this, that they classified their customers without any "priority-members" or something like that. I hope Grand Inna Kuta made a review for their check-in process, and make this thing fair enough for any customers.

YOU WILL CHOOSE THIS HOTEL IF LOOKING NICE ROOM”

this is my tips if you are looking nice big room hotel with reasonable price and great location : - choose old ages hotel and after renovations, because old ages hotel usually they have big room and renovation will be only for their renewed of interior in the room, meaning you got big room hotel and also nice :) if you choose new hotels these days, you will find budget hotel with small room hotel and i believe will be not nice. - choose old ages hotel because their located in the centre of places you would like to stay, unlike new hotel these days due to price of land are very high that is why new hotel will be prefer to open their hotel in location which is not in the centre of place you would like to stay. and hotel Grand Inna Kuta have above mentioned. I will be back again to this hotel.

great hotel”

It was tiring when we reached the hotel. We wwaited for almost an hour just to checked in even if we arrived at the checking in time. When there was an available room already, they have located us in the last hotel room of the garden view area. There was no garden even when you go out from the balcony. Other than those issues, we still enjoyed our staty at Grand inna kuta. It is very near to all the shopping and clbs in Bali. You can just walk from the hotel and everything is there. I still recommend this to everyone who wants the beach, shopping and parying in Bali.

Hotel with Superb Location”

I stay for 4 nights in this hotel. This hotel has really great location. Located in Kuta Beach (near Hardrock). You just need to walk a few step from the hotel and walaaa, you'll arive at the beach. Near restaurants, such as KFC, McDonald, Wendys, Starbucks, Flapjack, seafoods, etc, so that it's easy to get food. It's not too far from the mall too (Beachwalk and Kartika Plaza). The staffs are friendly too. And I love the atmosphere here. There're many facilities too here. And guess what, there're 3 pools here and 1 of them is located near the beach, so that you can enjoy the beach and ocean when swimming. But Grand Inna Kuta need to improve the cleanliness a bit. It's already clean here, but I saw some little cockroachs on my room and my parent's room, especially in the bathroom (I booked for 2 rooms).

best choice for all family members !”

Grand Inna Kuta definiely the best choice for my family holiday. We're young couple with 9-months-old-baby, travelling with our parents. We ask for beach-view room, baby cot, adjacent room, all via agoda, and they make it happen. I'm quite impressed that they really pay attention to every detail we asked (while sometimes other hotels are not). The hotel was great, i thought it will be noisy since the location is very strategic (directly adjacent to Kuta beach & in the center of Kuta, next side-accross Hard Rock - so you can find anything easily in the neighbourhood by foot; minimarket, shops, cafe, restaurant, etc), but in fact the room is comfortable, no annoying noise at all. So for our stay i can't ask for more, it was GREAT!!!

Best location in Kuta ”

This is a good beach resort, clean, friendly and efficient staff, unmatched location (I believe it is the only hotel in Kuta with direct access to the beach and a first row infinity pool facing the beach). However, it needs some extensive renovation of some of its facilities to make it excellent. We and my wife however, loved our stay there; room was a sea view, comfortable bed, and well equipped. Breakfast was decent (surprised they didn’t offer any cheese options) and in all we were quite happy we chose Grand Inna Kuta for our short getaway in Bali.

Perfect location, warm and courteous staff”

I stayed for 6 nights in the hotel. Grand Inna Kuta is quite an old hotel but has that old world feel. Smells quite musty though but I didn't mind. I'm note sure if other rooms are the same. The lighting in the room is quite dark because they use the yellow bulb soft lighting. I would have preferred a bright white flourescent lightings in a hotel room but it's ok as well. The location is perfect because it's beach front. They have 2 very nice pools. The garden pool where there is a pool bar and a beach front infinity type fool in facing the restaurant. The breakfast buffet is great too. The hotel's location is very near convenience stores, restaurants and shops. It's alsoBut most especially all the staff are courteous and attentive to the needs of their guests. All the staff would greet you warmly and always smile everytime you meet them and I really felt that they were genuine and not just doing their jobs. I would definitely stay again in this hotel and would recommend it to others

Sad to leave early”

We have visited Bali many times but this was the first stay at Grand Inna Hotel Kuta. On arrival we were greeted beautifully, shown to our lovely room. It was all we dreamed about. We loved everything about the arrival on Sunday 17th January and then Tuesday my son became very unwell with anxiety and panic attacks. This was new to him. The only resolve we had was to return to Perth for the best interest of his mental health. The guest relations manager Intan was amazing to us. She worked very hard to make contact with the authorities to make our return travel plans as easy as possible for us. Unfortunately the Australian Embassy office was closed and she couldn't make contact with them. She tried with much patience for over two hours to contact Air Asia but the phone lines continued to cut off. Eventually I went by taxi to the airport to find Air Asia office which was EXTRMELY difficult to locate. Eventually by 8pm that night our air travel was confirmed for the following day. The panic attack triggered EPILEPSY with our son and the staff at the hotel were very supportive. We were in room 3125 and my husband and I would love to return for another holiday on our own to experience all this hotel has to offer. We would be very grateful if we could have the last two nights refunded to help cover our lost costs, please. Joanne Stewart

Exceptional”

We had a fabulous stay at the Grand Inna Kuta, we stayed in the new beach wing (deluxe pool access room) which I would recommend as the Bali wing looked a little tired. We travelled with our toddler and all the staff were so fabulous with him and really went above and beyond for us. The location was fabulous also, nice and central to everything but not too loud! We would have no hesitations to stay at the Grand Inna Kuta again.

Wonderful stay”

This is my 3rd times staying here, but this time trying their new building n it's super nice n clean..Their location of course is the best with that price. Super close with Kuta Square, Beachwalk mall, n Kuta Beach is behind the hotel too. Feel so blessed to get free room upgrade when checking in. Super nice view from our room, n the hotel also provide free photoshoot on hotel areas. Thank you very much, Grand Inna Kuta for the super great stay. Will definitely come back next time. 💙

My son loves beach and turtles captive breeding”

I travel with my wife and 20 months son, arrived at lobby at 1 pm and wait until 3.15 pm. My superior room was not ready and Grand Inna adjust to deluxe room new one no add cost wow. Great location near kfc, kuta beach, turtles captive breeding, kuta art market, atm center. Breakfast ok, swimming pool and kids pool ok, free family photo, staff are friendly and helpfull, wifi ok, deluxe room is modern furniture opposite superior room. Minus is no musholla or prayer room for muslim in lobby. I will back again. Thanks Grand Inna.

Awesome, will definately stay there again!!”

Perfect!!!! Great hotel, beautiful pools, perfect location with direct beach access. Awesome staff who were super attentive to my son, superb breakfast. Loved every moment. Just needs a happy hour at the pool bar and cheaper cocktails and maybe an update of the Internet service as could be hit and miss some days other than that faultless, returning to Bali in October and the Grand Inna Kuta will be at the top of my list of places to stay.

Place to be!”

Grand Inna Kuta is at excellent location. You have the biggest shopping mall next to it, 100s of cafes and restaurants , most popular pub -sky garden just all next to you! The sea facing hotel has awesome scenic beauty and the beautiful location makes you feel sit at the beach all day! Morning breakfast is also pretty nice and excellent! I enjoyed my stay at Grand Inna. The people working at the hotel are too courteous and extremely caring, friendly! The Bedroom was also excellent. I would definately come and stay at Grand Inna again in August 2018. Looking forward to some great consessions too.

Best location in Kuta”

Probably the best location for a hotel in Kuta, adjacent to Kuta beach, close to the Kuta nightlife and shopping centers, easy to exchange money nearby. The facilities of the hotel itself were very satisfactory. Probably furniture of the rooms were a bit old but staffs were friendly and kept the hotel reasonably clean. The guys at the tour desk were also very helpful. Overall happy with my stay at the Grand Inna Kuta