select your datePlease enter your stay dates to see price
Grand Inna Tunjungan Hotel

"Was great, comfortable room, very good breakfast, great location."

BILEL - February 19, 2019
Deluxe Room - Guestroom Grand Inna Tunjungan Hotel
Lobby Grand Inna Tunjungan Hotel
Lobby Grand Inna Tunjungan Hotel
See all 64 photos

Grand Inna Tunjungan Hotel

Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 210 m of property
See map
Popular landmarks
Tunjungan Plaza 210 m
Monkasel (Submarine Monument) 1.3 km
Tugu Pahlawan 1.8 km
Suramadu National Bridge 2.1 km
Bungkul Park 3.3 km
Sampoerna Museum 3.6 km
Surabaya Town Square 3.8 km
Surabaya's Zoo 3.9 km
Pakuwon Food Festival 6.8 km
Masjid Nasional Al Akbar Surabaya 8.8 km
Nearby landmarks
Transnet 100 m
KidZoona 170 m
Taman Prestasi 180 m
Top Ten & Coyote Bar 180 m
Tunjungan Plaza 210 m
Tunjungan Mall 210 m
DAISO 220 m
Grahadi Building 250 m
Monumen Gubernur Suryo 260 m
Plaza Tunjungan 270 m

8.8

Excellent

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money7.9
Distance to city center1 km
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.9 km

Rooms available at Grand Inna Tunjungan Hotel

Very good
Room comfort & quality
7.6
Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Suite Single Bed With Breakfast
...
  • Room size: 54 m²/581 ft²
Enter dates to see prices
Deluxe Double
...
    Enter dates to see prices
    Double with Shared Bathroom
    ...
      Enter dates to see prices
      Triple Room Panoramic
      ...
        Enter dates to see prices
        Junior Suite Deluxe Garden View
        ...
          Enter dates to see prices
          Suite King Bed
          ...
            Enter dates to see prices
            Suite Room with Breakfast
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Grand Inna Tunjungan Hotel?

              Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to Grand Inna Tunjungan Hotel?

              For those who wish to drive their own cars, Grand Inna Tunjungan Hotel has a car park available for guests. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

              Is breakfast offered at Grand Inna Tunjungan Hotel?

              Wake up to a great buffet breakfast at Grand Inna Tunjungan Hotel. Adults can enjoy breakfast offered with an additional charge of 71429 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

              What are my dining options at Grand Inna Tunjungan Hotel?

              Grand Inna Tunjungan Hotel features an on-site restaurant for your dining convenience.

              What is the smoking policy at Grand Inna Tunjungan Hotel?

              Grand Inna Tunjungan Hotel does permit smoking in some areas and is not 100% smoke-free.

              See map
              Explore the neighborhood

              What people love about Grand Inna Tunjungan Hotel

              • 10.0

                Exceptional
                Location

                "I like the hotel location, in front of tunjungan plaza."

                Irwin

                |

                September 15, 2019

              • 8.0

                Very good
                Location

                "Easy to access to the largest shopping mall in town."

                Ai

                |

                September 29, 2018

              • 9.2

                Exceptional
                Breakfast

                "for breakfast there aren’t many variety of foods."

                Shintya

                |

                July 28, 2019

              Property ranking|Compared to 706 Surabaya properties
              See all rankings
              Room size
              33 sqm.
              Room comfort score
              7.6/10
              Location score
              8.8/10
              Service score
              8.1/10
              Bigger than
              94
              %
              of Surabaya properties
              Better than
              93
              %
              of Surabaya properties
              Better than
              91
              %
              of Surabaya properties
              Better than
              81
              %
              of Surabaya properties
              Up to 30% off with Agoda Insider Deals!

              Prices drop the moment you sign in!

              Sign in now
              Overall rating:

              8.1

              Excellent
              780 reviews
              Cleanliness
              7.9
              Facilities
              7.7
              Location
              8.8
              Read all reviews >
              What travelers say they love:
              Breakfast is good with wide selection of traditional foods.
              Sing from Indonesia
              Group
              More about Grand Inna Tunjungan Hotel

              More about Grand Inna Tunjungan Hotel

              Located in the city, Grand Inna Tunjungan Hotel is a great base to explore Surabaya. Only a 30-minute drive from the airport and 17 minutes from Tanjung Perak Harbor, guests are able to reach restaurants, shopping complexes, and nightlife venues, including several tourist attractions where you can experience the true Indonesian lifestyle. All rooms are fully furnished and equipped with standard facilities. Enjoy the view of the city in this modern high-rise building. Top-class facilities are provided for both business and leisure travelers at this place. There is a business center, beauty parlor, and swimming pool. If you’re looking for a conveniently located hotel with excellent facilities, put Grand Inna Tunjungan Hotel on the top of your list.

              Show less

              Most talked about facilities

              Breakfast

              21 mentions

              Housekeeping

              15 mentions

              Food & Dining

              6 mentions

              Internet

              4 mentions

              What they offer

              10.0

              Exceptional
              Staff 

              "Great hotel good price good food and staff are great"

              john

              |

              January 1, 2021

              View all reviews
              Show less

              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Food and dining

              Breakfast options

              Buffet

              Restaurants on site

              Palapa Coffee Shop
              Cuisine:Asian
              Menu:Buffet, A-la-carte

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Property's guest policies

              Show less

              Some helpful facts

              Show less

              Reviews of Grand Inna Tunjungan Hotel from real guests

              Provided by verified guests of Agoda
              8.0
              /
              10
              Cleanliness7.9
              Facilities7.7
              Location8.8
              Room comfort and quality7.6
              Service8.2
              Value for money7.9
              High score for Surabaya
              Rating
              9+ Exceptional (79)
              8-9 Excellent (75)
              7-8 Very Good (117)
              6-7 Good (49)
              <6 Below Expectation (56)
              Time of the year
              Mar - May (98)
              Jun - Aug (100)
              Sep - Nov (79)
              Dec - Feb (99)
              Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
              All guests (566)
              All room types
              All languages

              Show reviews that mention 

              Showing 376 verified guest comments
              12345
              8.7
              Excellent
              ADI from Indonesia
              Family with young children
              Superior Room
              Stayed 1 night in July 2015

              Cheap 4 star hotel at great location”

              Location, Room, Price

              This is now new hotel, but I think they have renovated the room. Located at centre surabaya, very near to Tunjungan Plaza, and just walk across road about 150m to 24 hour McD and KFC. Breakfast not much varied, but it is OK. They didnt charge for children's breakfast. We still found some mosquito, and still noise from the road infront the hotel, even they have double window.

              Reviewed July 27, 2015

              See room deals

              Dear Mr. Adi, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              Irwin from Indonesia
              Business traveler
              Stayed 1 night in April 2019

              Second stay with good experience”

              This is ny second stay here because i must extend in Surabaya so i choose this hotel. I like the hotel location, in front of tunjungan plaza. The breakfast menu very good, the staff very kind and helpful. Thank you.

              Reviewed September 15, 2019

              See room deals

              Dear Mr. Irwin Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager

              Responded November 08, 2019
              Grand Inna Tunjungan Hotel
              9.2
              Exceptional
              Sing from Indonesia
              Group
              Stayed 1 night in August 2019

              Strategic Location for Shopping”

              Just 5 mins walk to biggest shopping mall in Surabaya - Tunjungan Plaza where there are many restaurants & food outlets. Breakfast is good with wide selection of traditional foods. Slightly noisy due to close to main road & traffic light (which sings at green light throughout day & night).

              Reviewed August 12, 2019

              See room deals

              Dear Mr. Sing , Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced, please let us know if you want to visit us again. hope we can see you on another occasion. Sincerely, Fajar Subeni General Manager

              Responded September 02, 2019
              Grand Inna Tunjungan Hotel
              7.3
              Very good
              David from Australia
              Solo traveler
              Superior Room
              Stayed 2 nights in October 2014

              a very nice stay”

              value, comfort, style

              This is a very nice comfortable and stylish hotel, and a quiet retreat in busy Surabaya. It's not especially new - or old like most Inna heritage hotels - but it is a well-run and well-maintained hotel in the heart of Surabaya, a short walk from a major plaza and close to the central historical sites. It's not a stand-out, nothing very special except for overall well-run competence, very nice and helpful staff, and stylish comfortable rooms, but a very good choice for central Surabaya. The odd system of one-way streets can make what should be short journeys to and from this hotel into major trips, though this is a Surabaya problem rather then this hotel.And good value with Agoda rates. It's on my list for coming back to Surabaya.

              Reviewed October 08, 2014

              See room deals

              Dear Mr. David, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 27, 2018
              Grand Inna Tunjungan Hotel
              7.6
              Very good
              Abdul from Brunei Darussalam
              Business traveler
              Superior Room
              Stayed 5 nights in April 2018

              Very Nice Hotel . . .”

              1st of all, I always stayed in this hotel every time I visited Surabaya for whatever occasion. I like this hotel because of it fits to my needs though it has a lot of missing new modern facilities such as "No In Room Deposit Box", "No Workout Gym" & "a few of Non-facelifted Rooms for smokers on level 5". I wish that every rooms at level 5 shall be facelift in the near future . . . The discouraging Rooms to stay are in the Front side, because of noisy traffic. But this is not big deal. . . I prefer to stay rooms on the rear side just to stay away from it but it is also depend on the availability. . . I also found out the internet was inaccessible for the last/end row rooms. Hopefully this matter will be cured as soon as possible. The staffs are generally very nice & friendly especially on the receptionist counter. The nearby Shopping Centre is known as Tunjungan Plaza (TP) with a lot of Food courts, Resto & shops. Nearby 24 hrs KFC & Mc D also available in just a 5 minutes walk.

              Reviewed April 19, 2018

              See room deals

              Assalamualaikum Mr. Abdul Warmest Greetings from Grand Inna Tunjungan Hotel Surabaya Happy to know that you are enjoy during your stay with us, although there are no some facilities like in room deposit box, workout gym, and facility room for smokers, hope this facility will be for your next coming. Warm Regards, Mohamad Safik Marketing Manager

              Responded April 20, 2018
              Grand Inna Tunjungan Hotel
              9.2
              Exceptional
              Praewpannara from Thailand
              Business traveler
              Stayed 2 nights in March 2018

              Overall is Okay.”

              pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.

              Reviewed March 12, 2018

              See room deals

              Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 25, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              Najwa from Malaysia
              Family with teens
              Superior Room
              Stayed 2 nights in March 2017

              Excellent service”

              Good location & walking distance to Tunjungan Plaza. The service staff is very excellent. They really know how to treat the customer well. Definitely will come again if go to Surabaya.

              Reviewed June 15, 2017

              See room deals

              Dear Mrs. Najwa, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 25, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              NIZAM from Malaysia
              Family with teens
              Stayed 3 nights in September 2018

              We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”

              The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.

              Reviewed September 18, 2018

              See room deals

              Dear Mr. Nizam, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded September 21, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              erna from Indonesia
              Family with young children
              Superior Room
              Stayed 1 night in June 2019

              Very comfortable”

              This is a very strategic hotel in the middle of the city, very comfortable, spacious rooms, good food, you must come when visiting Surabaya.

              Reviewed June 24, 2019

              See room deals

              Dear Mr. Erna, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

              Responded July 05, 2019
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Benjamin from Singapore
              Solo traveler
              Superior Room
              Stayed 1 night in July 2016

              Good location, excellent staff but mosquito infested”

              The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.

              Reviewed July 08, 2016

              See room deals

              Dear Mr. Benjamin , Thank your for your feedback regarding to your stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              Irwin from Indonesia
              Business traveler
              Stayed 1 night in April 2019

              Location inside surabaya city center”

              Hotel room is big and clean with kindly staff. Location near from tunjungan, so if you need something for support your works or need to relax you can find it at Tunjungan Plaza.

              Reviewed April 09, 2019

              See room deals

              Dear Mr. Irwin, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

              Responded April 29, 2019
              Grand Inna Tunjungan Hotel
              8.8
              Excellent
              ALFRED from Australia
              Couple
              Superior Room
              Stayed 1 night in June 2018

              classic balinese style”

              the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya

              Reviewed July 10, 2018

              See room deals

              Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

              Responded July 11, 2018
              Grand Inna Tunjungan Hotel
              9.7
              Exceptional
              parlinden from Indonesia
              Family with young children
              Superior Room
              Stayed 2 nights in June 2013

              i'm very happy and affordable room rates”

              location, breakfast and lower cost

              - excited - enjoying It's nice because customer services when we checked in at the hotel although booking hotels via Agoda.com. Thank you Inna and Agoda.

              Reviewed July 13, 2013

              See room deals

              Dear Mrs. Parlinden, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 27, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Yap from Malaysia
              Family with young children
              Superior Room
              Stayed 2 nights in December 2018

              Great hotel”

              The location of hotel was just right opposite of shopping mall. Hotel room was clean & spacious. Definitely will stay again if im in Surabaya.

              Reviewed March 22, 2019

              See room deals

              Dear Mr. Yap, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel. Regards, Fajar Subeni General Manager

              Responded April 01, 2019
              Grand Inna Tunjungan Hotel
              7.6
              Very good
              Indrapradja from Indonesia
              Family with young children
              Superior Room
              Stayed 1 night in December 2018

              Its time for renovation”

              I know this hotel has been around for a long time. It has passed its glory and a major makeover is definitely needed. First i really appreciate the big twin beds 120 cm that you can holywood. Our son likes to toss and turn when sleeping, so having an extra big bed is a nice perk. One problem we found is that the bed is too old. It sagged when i lay on it. For a 4 star hotel this is not acceptable. Another big problem is the cleanliness. The bathroom is pretty clean, however the bedroom floor under the bed and around the table is very dirty. I also noticed that the AC controller is old and rusty. Wifi signal is very weak in our room making it hard to access emails. The only good thing about this hotel is its proximity to Tunjungan Plaza. I have to mention that their staff is very profesional and polite. They answered and brought in all our request in a speedy manner. Id say that im very impressed with their service.

              Reviewed December 30, 2018

              See room deals

              Dear Mr. Indrapradja, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded January 16, 2019
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Akhmad from Indonesia
              Business traveler
              Superior Room
              Stayed 1 night in May 2018

              Hotel tua dengan lokasi yang trategis”

              Hotel ini terletak di pusat kota surabaya, walaupun sudah hotel lama, tapi perawatan dan renovasi fasilitas cukup bagus

              Reviewed June 19, 2018

              See room deals

              Yang Terhormat, Bapak Akhmad Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, semoga kami dapat berjumpa kembali dengan Bapak dilain waktu. Salam, Fajar Subeni General Manager

              Responded June 21, 2018
              Grand Inna Tunjungan Hotel
              8.8
              Excellent
              Laurensius from Indonesia
              Business traveler
              Stayed 2 nights in April 2016

              Good location and cozy hotel”

              The hotel is only walking distance to Tunjungan Plaza. Internet connection was good and hotel was cozy. Overall, good value for money.

              Reviewed April 26, 2016

              See room deals

              Dear Mr. Laurensius, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 25, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              Nurul from Malaysia
              Family with teens
              Superior Room
              Stayed 2 nights in July 2016

              Excellent”

              Great location, very near to tunjungan plaza, superior room very spacious, breakfast are good and many choices, will definitely come again

              Reviewed February 26, 2017

              See room deals

              Dear Mrs. Nurul, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 25, 2018
              Grand Inna Tunjungan Hotel
              7.3
              Very good
              Mong from Singapore
              Couple
              Stayed 4 nights in October 2015

              Excellent Staff Service”

              Staff Service is about the only thing to boast about in this hotel Well Done! Thumbs Up!

              Staff service is very good. They give their personal handphone number and tell us that we may whats app them at any time whether we are in Surabaya or not. When they say that they will prepare something for you like a car(With payment) waiting to take you round the place and they make sure that they will do it. Very helpful staff. Bell Boy also tries his best to provide you with everything that you request for like old newspapers. The only problem is the driver that took us around does not speak English. As we speak a little Malay coupled with a little hand signal we could still communicate. For people who don't speak Malay / Indonesian big time trouble for you when communicating with the driver. Other than that his driving is okay. Manners is also quite good and polite. On the whole everything is okay except for the language problem.

              Reviewed November 01, 2015

              See room deals

              Dear Mr. Mong, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              9.2
              Exceptional
              Jung from South Korea
              Solo traveler
              Stayed 3 nights in March 2019

              Good location”

              Tunjungan plaza is very close. Staffs are frindly and breakfast is nice. But it is close to big road, so makes a lot of noisy.

              Reviewed March 19, 2019

              See room deals

              Dear Mr. Jung, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, we are sorry if there is something make you uncomfortable. Regards, Fajar Subeni General Manager

              Responded April 01, 2019
              Grand Inna Tunjungan Hotel
              12345
              This is a popular property. Don't miss out!

              Back to search results

              Back to room choices

              |

              Dismiss

              null