Grand Inna Tunjungan Hotel

Grand Inna Tunjungan Hotel

Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271
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Deluxe Twin Grand Inna Tunjungan Hotel
Deluxe Twin
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    Lobby Grand Inna Tunjungan Hotel
    Lobby Grand Inna Tunjungan Hotel
    Swimming pool Grand Inna Tunjungan Hotel
    Deluxe Twin Grand Inna Tunjungan Hotel
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     Grand Inna Tunjungan Hotel

    Guest reviews

    7.8
    Very good
    /10
    (392 reviews)See what guests said
    7.2
    Very good

    "Very good location."

    Mark J.

    -

    December 20, 2018

    7.9
    Very good service
    Recommended by 96% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Excellent
    Location
    8.6
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Transnet100 m
  • Top Ten & Coyote Bar180 m
  • Plaza Tunjungan180 m
  • Grahadi Building260 m
  • Monumen Gubernur Suryo260 m
  • Museum Perjuangan Surabaya260 m
  • Gramedia Bookstore290 m
  • Wartel Shops290 m
  • Joko Dolog Buddhist Statue300 m
  • Pasar Genteng420 m
  • Value for money7.7
    Distance to city center1 km
    Location rating8.6
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.8 km
    Select your room
    7.6
    Very good
    Room comfort & quality
    Suite Single
    Suite Single
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 1 double bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
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    Deluxe Single
    Deluxe Single
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices
    Single Superior
    Single Superior
    ...
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      Suite Standard
      Suite Standard
      ...
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        Suite
        Suite
        ...
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          Suite King Size Bed
          Suite King Size Bed
          ...
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            Suite King
            Suite King
            ...
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              Have a question for Grand Inna Tunjungan Hotel?

              What people love about the property

              • 10.0
                Exceptional

                "The staffs were very friendly and helpful."

                NIZAM

                |

                September 18, 2018

              • 8.0
                Very good

                "Great location and breakfast selection was good."

                Ai W.

                |

                September 29, 2018

              • 10.0
                Exceptional

                "The room is big and the bed was also comfortable."

                NIZAM

                |

                September 18, 2018

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              More about Grand Inna Tunjungan Hotel

              More about Grand Inna Tunjungan Hotel

              7.6
              Very good

              "I have to mention that their staff is very profesional and p..."

              Indrapradja

              |

              December 30, 2018

              An overview

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              What they offer

              8.4
              Excellent

              "Good newly renovated hotel."

              Asli

              |

              September 9, 2018

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (392)Booking.com Reviews (152)
              7.8
              /
              10
              Cleanliness7.7
              Facilities7.3
              Location8.6
              Room comfort and quality7.6
              Service7.9
              Value for money7.7
              Provided by verified guests of Agoda
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              All guests (392)
              All room types

              Show reviews that mention 

              Showing 313 verified guest comments
              12345
              10.0
              Exceptional
              didik from Indonesia
              Group
              Deluxe Single
              Stayed 2 nights in February 2019
              1 malam di surabaya”
              good n excelent
              Reviewed February 27, 2019
              10.0
              Exceptional
              didik from Indonesia
              Group
              Superior Single
              Stayed 1 night in February 2019
              1 malam di surabaya”
              good n excelent
              Reviewed February 27, 2019
              10.0
              Exceptional
              didik from Indonesia
              Group
              Deluxe Twin
              Stayed 1 night in February 2019
              1 malam di surabaya”
              good n excelent
              Reviewed February 27, 2019
              10.0
              Exceptional
              mohamad from Malaysia
              Business traveler
              Superior Single
              Stayed 1 night in March 2019
              Nice hotel for all”
              Great location
              Reviewed March 04, 2019
              10.0
              Exceptional
              BILEL from Indonesia
              Couple
              Superior Twin
              Stayed 2 nights in February 2019
              Great hotel near Tunjungan mall.”
              Was great, comfortable room, very good breakfast, great location.
              Reviewed February 19, 2019
              Dear Mr. Bilel, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded February 28, 2019
              Grand Inna Tunjungan Hotel
              7.6
              Very good
              Indrapradja from Indonesia
              Family with young children
              Superior Twin
              Stayed 1 night in December 2018
              Its time for renovation”
              I know this hotel has been around for a long time. It has passed its glory and a major makeover is definitely needed. First i really appreciate the big twin beds 120 cm that you can holywood. Our son likes to toss and turn when sleeping, so having an extra big bed is a nice perk. One problem we found is that the bed is too old. It sagged when i lay on it. For a 4 star hotel this is not acceptable. Another big problem is the cleanliness. The bathroom is pretty clean, however the bedroom floor under the bed and around the table is very dirty. I also noticed that the AC controller is old and rusty. Wifi signal is very weak in our room making it hard to access emails. The only good thing about this hotel is its proximity to Tunjungan Plaza. I have to mention that their staff is very profesional and polite. They answered and brought in all our request in a speedy manner. Id say that im very impressed with their service.
              Reviewed December 30, 2018
              Dear Mr. Indrapradja, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded January 16, 2019
              Grand Inna Tunjungan Hotel
              8.8
              Excellent
              ALFRED from Australia
              Couple
              Superior Twin
              Stayed 1 night in June 2018
              classic balinese style”
              the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya
              Reviewed July 10, 2018
              Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
              Responded July 11, 2018
              Grand Inna Tunjungan Hotel
              9.2
              Exceptional
              Praewpannara from Thailand
              Business traveler
              Superior Single
              Stayed 2 nights in March 2018
              Overall is Okay.”
              pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.
              Reviewed March 12, 2018
              Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded April 25, 2018
              Grand Inna Tunjungan Hotel
              10.0
              Exceptional
              NIZAM from Malaysia
              Family with teens
              Superior Single
              Stayed 3 nights in September 2018
              We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”
              The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.
              Reviewed September 18, 2018
              Dear Mr. Nizam, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded September 21, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Benjamin from Singapore
              Solo traveler
              Superior Twin
              Stayed 1 night in July 2016
              Good location, excellent staff but mosquito infested”
              The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.
              Reviewed July 08, 2016
              Dear Mr. Benjamin , Thank your for your feedback regarding to your stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              8.7
              Excellent
              ADI from Indonesia
              Family with young children
              Superior Twin
              Stayed 1 night in July 2015
              Cheap 4 star hotel at great location”
              Location, Room, Price
              This is now new hotel, but I think they have renovated the room. Located at centre surabaya, very near to Tunjungan Plaza, and just walk across road about 150m to 24 hour McD and KFC. Breakfast not much varied, but it is OK. They didnt charge for children's breakfast. We still found some mosquito, and still noise from the road infront the hotel, even they have double window.
              Reviewed July 27, 2015
              Dear Mr. Adi, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              8.7
              Excellent
              Haryono from Indonesia
              Business traveler
              Superior Twin
              Stayed 1 night in November 2014
              Nice and cozy”
              nice room, friendly staff, and okay food.
              The only complain is that we were given a room that is right next to the main street. During the night we could here even the tiniest noise from the street, especially the beeping sound from the pedestrian crossing sound. Overall, it is a good place to stay!
              Reviewed November 23, 2014
              Dear Mr. Haryono, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded April 26, 2018
              Grand Inna Tunjungan Hotel
              8.0
              Excellent
              amat from Malaysia
              Business traveler
              Superior Twin
              Stayed 3 nights in November 2018
              Polite staff , clean and location is near the mall .. good breakfast as well.”
              will be back ..
              Reviewed November 15, 2018
              Dear Mr. Amat, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
              Responded November 16, 2018
              Grand Inna Tunjungan Hotel
              8.0
              Excellent
              Ai from Malaysia
              Group
              Superior Twin
              Stayed 1 night in August 2018
              Great location to the shopping mall”
              Easy to access to the largest shopping mall in town. Great location and breakfast selection was good.
              Reviewed September 29, 2018
              Dear Mr. Ai, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager
              Responded October 01, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Supriyono from Indonesia
              Business traveler
              Superior Twin
              Stayed 1 night in September 2018
              Rekomendasi menginap”
              Letak strategis, hotel BUMN, rekomendasi menginap
              Reviewed September 28, 2018
              Kepada Yth, Bapak Supriyono Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan Hotel, kami berharap dapat kembali melayani Bapak dilain kesempatan. Salam, Fajar Subeni General Manager
              Responded October 01, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Supriyono from Indonesia
              Business traveler
              Superior Twin
              Stayed 1 night in September 2018
              Rekomendasi menginap”
              Letak strategis, hotel BUMN, rekomendasi menginap
              Reviewed September 28, 2018
              Kepada Yth, Bapakj Supriyono Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan Hotel, kami berharap dapat kembali melayani Bapak dilain kesempatan. Salam, Fajar Subeni General Manager
              Responded October 01, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Asli from Malaysia
              Solo traveler
              Superior Single
              Stayed 3 nights in August 2018
              Good Hotel”
              Good newly renovated hotel.
              Reviewed September 09, 2018
              Dear Mr. Asli thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan, hope we can see you again on your next vacation :). sincerely, Fajar Subeni General Manager
              Responded September 10, 2018
              Grand Inna Tunjungan Hotel
              9.6
              Exceptional
              Novie from Indonesia
              Family with young children
              Superior Single
              Stayed 1 night in May 2018
              Exceptional”
              makanan nya enak. lobby luas dan nyaman. meskipun hotel lama tapi sudah renovasi dan nyaman.
              Reviewed July 09, 2018
              Yang Terhormat, Ibu Novie Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, kami akan selalu berusaha meningkatkan kualitas hotel untuk kepuasan pelanggan kami, semoga kami dapat berjumpa kembali dengan Ibu dilain waktu. Salam, Fajar Subeni General Manager
              Responded July 11, 2018
              Grand Inna Tunjungan Hotel
              8.8
              Excellent
              yunus from Indonesia
              Family with young children
              Superior Twin
              Stayed 1 night in June 2018
              nice old hotel”
              nice place, but please upgrade your bed quality
              Reviewed July 03, 2018
              Dear Mr. Yunus, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and we do really apologize for it. . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
              Responded July 04, 2018
              Grand Inna Tunjungan Hotel
              8.4
              Excellent
              Akhmad from Indonesia
              Business traveler
              Superior Twin
              Stayed 1 night in May 2018
              Hotel tua dengan lokasi yang trategis”
              Hotel ini terletak di pusat kota surabaya, walaupun sudah hotel lama, tapi perawatan dan renovasi fasilitas cukup bagus
              Reviewed June 19, 2018
              Yang Terhormat, Bapak Akhmad Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, semoga kami dapat berjumpa kembali dengan Bapak dilain waktu. Salam, Fajar Subeni General Manager
              Responded June 21, 2018
              Grand Inna Tunjungan Hotel
              12345
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              Grand Inna Tunjungan Hotel
              |Very good 7.8
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              • Excellent location
              • Plaza Tunjungan
              • Gubeng Train Station is within 1.2 km