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Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel

Removed from saved list

7.7

Very good

14,067 reviews

14,067 reviews

Housekeeping518
View471
Breakfast453
See map

7

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Ripley's Believe It Or Not! 1.3 km
First World Plaza 1.4 km
Snow World 1.5 km
Sky Avenue 1.5 km
Genting SkyWorlds Theme Park 1.7 km
Skyway 2.2 km
Chin Swee Caves Temple 2.3 km
Masjid Yayasan Mohamed Noah 3.6 km
Genting Strawberry Leisure Farm 4.5 km
Gunung Bunga Buah 8.4 km
Nearby landmarks
Gunung Hulu Kali 370 m
Highlands Mushroom 560 m
CIMB Bureau Exchange 680 m
Kolej Antarabangsa Genting 700 m
Highlands Boarding International School 720 m
Genting Highland Post Office 1.0 km
Genting Hotel 1.3 km
Genting Bowl 1.3 km
Ripley's Believe It Or Not! 1.3 km
First World Plaza 1.4 km
2020

Grand Ion Delemen Hotel

Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Genting Highlands part of Genting Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Excellent food & dining

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property only accepted fully vaccinated individual. Property may request additional documentation from guests to validate identification, proof of fully vaccinated documents, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Swimming pool [indoor]

Exercise area

Luggage storage

Game room

This property is in high demand!

146 travelers have booked today.

Value for money7.7
Distance to city center53km
Location rating7.0
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport43.0 km

Rooms available at Grand Ion Delemen Hotel

3 Bedroom Suite
...
  • Room size: 126 m²/1356 ft²
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
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2 Bedroom Suite
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
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One Bedroom Suite
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Deluxe Double Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 double bed
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Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 single beds
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Family Suite
...
  • Room size: 75 m²/807 ft²
  • Balcony/terrace
  • 1 double bed & 1 bunk bed
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2-Bedroom Deluxe Apartment
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 double bed & 2 single bed...
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Studio Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Two Bedrooms
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 queen bed
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Studio
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
Enter dates to see prices

Frequently asked questions

Does Grand Ion Delemen Hotel have a hot tub?

Grand Ion Delemen Hotel does not have a hot tub.

What time is check-in and check-out at Grand Ion Delemen Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Ion Delemen Hotel?

For those who wish to drive their own cars, Grand Ion Delemen Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Genting Highlands with private transportation, the resort can arrange taxi service.

Is breakfast offered at Grand Ion Delemen Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Ion Delemen Hotel. There's an additional charge of 50 MYR for adults and 25 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Ion Delemen Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Ion Delemen Hotel. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Grand Ion Delemen Hotel?

On-site venues and convenient event services make Grand Ion Delemen Hotel an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 250 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Ion Delemen Hotel?

The closest train, metro, or bus station is Genting Highlands Bus Terminal, 1.5 km away from Grand Ion Delemen Hotel.

What restaurants are nearby Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel’s neighborhood is Genting Highlands which includes popular restaurants such as Starbucks Coffee, Ming Ren Restaurant and McDonald's.

What popular shopping places are close to Grand Ion Delemen Hotel?

Located in the Genting Highlands area, Grand Ion Delemen Hotel is close to great shopping choices like First World Plaza and Sky Avenue.

What are popular attractions near Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel’s location in the Genting Highlands neighborhood makes it close to famous attractions including Genting SkyWorlds Theme Park, Chin Swee Caves Temple and Snow World.

What popular natural sightseeing spots are close to Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel is located within Genting Highlands, which makes it conveniently close to natural sights including Gunung Hulu Kali, Bukit Tunggul and Bukit Keruk.

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See map

Explore the neighborhood

What people love about Grand Ion Delemen Hotel

  • 7.6

    Very good
    Staff 

    "Check-in staff friendly."

    Hian

    |

    June 23, 2022

  • 7.6

    Very good
    Staff 

    "Check-in staff friendly."

    Hian

    |

    June 23, 2022

  • 7.6

    Very good
    Staff 

    "Check-in staff friendly."

    Hian

    |

    June 23, 2022

Property ranking|Compared to 655 Genting Highlands properties
See all rankings
Room size
65 sqm.
Cheapest price score
Service score
8.1/10
Value for money score
7.8/10
Bigger than
96
%
of Genting Highlands properties
Better than
90
%
of Genting Highlands properties
Better than
81
%
of Genting Highlands properties
Better than
79
%
of Genting Highlands properties
Overall rating:

7.7

Very good
14,067 reviews
Cleanliness
7.8
Facilities
7.7
Location
7.0
Read all reviews >
What travelers say they love:
“It’s A Great hotel with good views.
Dhruva from Singapore
Couple
More about Grand Ion Delemen Hotel

More about Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

Take advantage of the many attractions Genting Highlands has to offer with a stay at Grand Ion Delemen Hotel. Seeking thrills? Perfectly situated for theme-park enthusiasts, Grand Ion Delemen Hotel is only 1.6 km from the popular Genting SkyWorlds Theme Park.
Have a hassle-free trip while enjoying the services and amenities offered by Grand Ion Delemen Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the resort make exploring Genting Highlands even more convenient. If you plan to arrive by car, you'll appreciate the resort's available parking, right on-site.
The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Grand Ion Delemen Hotel guarantee a comfortable stay for all travelers. Some rooms at Grand Ion Delemen Hotel are equipped with air conditioning for your convenience. Some rooms at Grand Ion Delemen Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Grand Ion Delemen Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Guests with dietary restrictions will appreciate a selection of cuisine types at Grand Ion Delemen Hotel including halal options.
Recreational facilities at Grand Ion Delemen Hotel are designed for escape and relaxation. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have some easy fun without traveling far, while playing hiking trails at Grand Ion Delemen Hotel. Have fun with your friends or family, or even meet new people at the games room.


Around the property

Grand Ion Delemen Hotel provides an excellent base for exploring the sights of Genting Highlands in-depth. The best way to remember your time in Genting Highlands is with a nice gift at First World Plaza located about 1.3 km away. The most popular local attraction is probably Genting Strawberry Leisure Farm only 4.5 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 90% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Genting Highlands.

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Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Breakfast

655 mentions

Housekeeping

295 mentions

Swimming Pool

205 mentions

View

94 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Hiking
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]
  • Taxi service

Available in all rooms

  • A/C
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Kitchenette
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Streaming movies
  • Toiletries
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Vegetarian
Restaurants on site

Kembali Kitchen

  • Cuisine: Asian, Chinese, International
  • Menu: Buffet

Dakka Station

  • Cuisine: Malaysian
  • Menu: Buffet

Souper Hot Stone pot & Grill

  • Cuisine: Asian, Chinese, International
  • Menu: A-la-carte
Location
Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000
Very good
Location

7

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    43.0 km
  • Kuala Lumpur International Airport (KUL)
    77.5 km

Public transportation

  • Genting Highlands Bus Terminal
    1.6 km
  • Genting Skyway
    3.8 km

Hospital or clinic

  • Clinic Genting
    1.4 km

Shopping

  • First World Plaza
    1.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1.4 km
What's nearby

Popular landmarks

  • Ripley's Believe It Or Not!
    1.3 km
  • First World Plaza
    1.4 km
  • Snow World
    1.5 km
  • Sky Avenue
    1.5 km
  • Genting SkyWorlds Theme Park
    1.7 km
  • Skyway
    2.2 km
  • Chin Swee Caves Temple
    2.3 km
  • Masjid Yayasan Mohamed Noah
    3.6 km
  • Genting Strawberry Leisure Farm
    4.5 km
  • Gunung Bunga Buah
    8.4 km

Nearby landmarks

  • Gunung Hulu Kali
    370 m
  • Highlands Mushroom
    560 m
  • CIMB Bureau Exchange
    680 m
  • Kolej Antarabangsa Genting
    700 m
  • Highlands Boarding International School
    720 m
  • Genting Highland Post Office
    1.0 km
  • Genting Hotel
    1.3 km
  • Genting Bowl
    1.3 km
  • Ripley's Believe It Or Not!
    1.3 km
  • First World Plaza
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 4 years old will receive breakfast free of charge.
  • Children 4-12 years old will be charged 50 % of the adult price for breakfast.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee280 MYR
  • Distance from city center53km
  • Travel time to airport (minutes)105

Extras

  • Breakfast charge (unless included in room price)50 MYR

The property

  • Number of restaurants3
  • Number of rooms 1176
  • Room voltage240
  • Year property opened2016
  • Most recent renovation2016
Property announcements

Indoor Swimming Pool is available now but only on 2 sessions, from 08:00 AM to 11:00 AM and 05:00 PM to 09:00 PM daily. Please refer hotel official website for any updates.

As part of the Coronavirus (COVID-19) restrictions, the property only accepted fully vaccinated individual. Property may request additional documentation from guests to validate identification, proof of fully vaccinated documents, travel itinerary, and other relevant information. Please contact the property for more details.

In accordance with the NSW Public Health Order, from October 11, 2021 until December 1, 2021 property will be required to confirm the vaccination status of guests upon check in. Property is required to sight vaccination certificates or medical exemption forms at the property and in the restaurant and bars.

Sustainability Tax (Local Government Fee)
As of March 01, 2022, the Pahang state government has introduced a mandatory sustainability tax of RM 3.00 per room per night for all hotels in Pahang. This tax is payable upon arrival or departure at the hotel and is not included in the room rate.

Reviews of Grand Ion Delemen Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.8
Facilities7.7
Location7.0
Service8.1
Value for money7.7
High score for Genting Highlands
Rating
9+ Exceptional (1,392)
8-9 Excellent (728)
7-8 Very Good (1,376)
6-7 Good (551)
<6 Below Expectation (1,467)
Time of the year
Mar - May (1,235)
Jun - Aug (1,368)
Sep - Nov (1,304)
Dec - Feb (1,607)
All guests (14,067)
All room types
All languages

Show reviews that mention 

Showing 5,514 verified guest comments
12345
10.0
Exceptional
Janis from United Kingdom
Group
Deluxe Twin
Stayed 1 night in November 2017

Excellent. Unforgettable experience. Would love to return.”

Traveled with friends, overall we have had a great time staying at Grand Ion Delemen Hotel. The staff is polite and helpful. The staff at the front desk provides excellent customer care. The hotel is beautifully decorated and the rooms are spacious. There is a nice selection of food to choose from the breakfast buffet and the restaurants menu. What we love most is that the hotel is only short distance from Genting Highlands resort area and it is situated high on the mountain giving us a true experience of Genting Highlands, the fresh mountain air and the beautiful views of the mountains, valleys and surroundings. It is easy to get to and return from the resort area as the hotel provides free shuttle bus though it is advisable that you make reservations in advance. (As I had also booked another room about the same time with another site, expect to see this similar review there.)

Reviewed November 23, 2017

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Dear Janis, I am very pleased that you enjoyed your overall stay and my sincerest appreciation for your positive feedback. Thank you once again for your review and we look forward to welcome you back to Grand Ion Delemen Hotel, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager

Responded November 28, 2017
Grand Ion Delemen Hotel
9.2
Exceptional
Janee from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in December 2019

To improve more on road”

Pros I can say that the customer service provided by front office team is really sattisfied and they are friendly... The room provided for me is Deluxe room with balcony, which I love it... In the room everything is completed especially they provide Indian channel which really surprise me and my husband... 😍 as I know most hotels are not having Indian channel but in ion delemen is really shocking and they more to customer satisfaction... Simply I can say that Ion Delemen is a very good stay compare to other Hotels in Genting Highlands... They completed with gym, sauna and swimming pool as well Cons is, the road to ION DELEMEN HOTEL is really very dangerous in the night/day for the new comer. Maybe I suggest to have more street light and to have more spaces for cars to travel. Just expect more safe construction of road. If can improve on road issues maybe ion delemen can become the most favourite stay of everyone... I also planned my next vacation to stay in ion delemen soon...

Reviewed December 16, 2019

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Dear Janee, Thank you for sharing some useful insights to the other travelers. It's really lovely to hear that our hotel is just what you needed, especially in terms of facilities that you are favorable with! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. We value your feedback on street light and shared to concerned department for necessary rectification and improvement to enhance our guests' satisfaction. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded January 20, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Deacon from Australia
Solo traveler
Double Deluxe
Stayed 3 nights in December 2019

An experience to be believed...the best yet!”

6 Stars for the hotel! Please take the time to read my review as I will try to be as informative as possible. Where to start…I booked this accommodation by chance and I am so glad I did. Genting Highlands is an amazing place and I thoroughly recommend that you put it on your “Bucket List”. I am a seasoned traveler and I must say the staff and service was second to none. I have stayed in the Fullerton Hotel in Singapore which is a 5 star hotel and the staff and service at the Grand Ion Delemen was leaps and bounds above the Fullerton. From the time I arrived I was greeted and offered a hot beverage and refresher towel before checking in. Check in was like a military operation where the staff worked efficiently and effectively to ensure there was no delay in organizing my room. The hotel is Halal which is fine by me as I do not eat bacon or pork etc. The rooms either faced the mountains or First World and I was fortunate enough to stay in both. Not enough room to put my full review.

Reviewed December 15, 2019

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Dear Deacon, It's really lovely to hear that our hotel is just what you needed especially in terms of hospitality! Our goal is to make all of our guests feel at home and well-taken care of hence I am elated to know that our staff offered a very personable service. Your comments have been shared with all the team members and they are overjoyed to receive such positive compliments. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded December 24, 2019
Grand Ion Delemen Hotel
9.6
Exceptional
Muhammad from Malaysia
Couple
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in February 2020

Exceptional”

Although the hotel is around 10 minutes away from Genting Highland World Resort, but there is shuttle bus provided every hour during weekend. The price is reasonable for a night including breakfast in the morning, maybe because i book early but still value for money. The staffs working there so friendly. Cleanliness of the hotel room is excellent especially the bed condition. Overall really satisfied with the service provided by Grand Ion Delemen Hotel.

Reviewed March 03, 2020

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Dear Muhammad, Thank you for sharing some useful insights to the other travelers. It's really lovely to hear that our hotel is just what you needed, we are happy to hear that you liked our hotel facilities, room cleanliness, and hospitality! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager

Responded March 03, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Wee from Singapore
Family with teens
2 Bedroom Suite
Stayed 2 nights in November 2018

Great stay with excellent staff n services”

The hotel location although a bit far but definitely worth travelling all the way as the location provides the best view of Genting highlands as it’s the highest hotel there. View is totally unblocked and no smell of cooking or noises from other hotel. Room is of a wonderful size for a family of four staying leisurely and hygiene is good too food choices in hotel a little limit though. Staff service in hotel is excellent and extremely friendly and helpful. Thank you to all the staff at Grand Ion Delemen, we will definitely go back to stay on our next visit.

Reviewed December 03, 2018

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9.2
Exceptional
Emily from Indonesia
Family with young children
Deluxe Twin
Stayed 2 nights in June 2019

GOOD HOTEL..!!!”

That was the first time we stayed with Grand Ion Delemen Hotel, we came on peak season and right on the weekend where the rest of hotel around genting resorts were fully booked, when I checked on agoda I found this property, we stayed for 2 nights, the hotel 15 minutes distance from first world hotel, the hotel provide shuttle bus between the hotel and first world (make sure you make a pre booking at the concierge otherwise you wont got any seat..!!!), there were also lots of taxi service (charter car) to go to your destination just in case you missed the shuttle. Hotel room was spacious, clean and comfy, the receptionist was wise enough in arranging room for us (we got connecting room + the other room right across, its make us easier to come n go between room since we are family). Overall very recommended..!!!

Reviewed June 30, 2019

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Dear Emily, A short note to thank you for your wonderful feedback and we look forward to welcome you back soon. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team

Responded July 01, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Andrew from Singapore
Couple
Deluxe Twin
Stayed 2 nights in January 2018

Short but Awesome Getaway”

Drove from Singapore to Genting directly! Approximately 440km away. Weather was wet and gotten dark as we departed late at 5pm. By the time we arrived at Grand Ion Delemen, it was already 11pm! The ascent was quite tricky as the fog was very thick! But when we arrived at the hotel, we were greeted by very nice and warm doormen that directed us to park our cars and we checked in without any hassle. We were upgraded to a nice 2 bedroom suite up on Tower 1 at a very high floor! It was nicely decorated suite and fully furnished! We ordered room service and was served in about half an hours time. We were worried that food might be served cold as the temperature was about 12 degree C, but fortunately it came in a warmer and food was served hot! With hourly free rides to the Genting Shopping and Casino. Staffs were very attentive! Clean, spacious and nicely decorated rooms! We had a pleasant experience and will strongly recommend anyone who is thinking of going to Genting for a short break

Reviewed January 15, 2018

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Dear Andrew, Thank you for your kind review. It is certainly gratifying to hear your compliments of our staff. I have conveyed your kind comments to them and they are thrilled to hear that all their efforts are appreciated. Once again, my sincere appreciation for taking the time to review your stay and I look forward to welcoming you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager

Responded January 23, 2018
Grand Ion Delemen Hotel
9.2
Exceptional
LIEW from Malaysia
Family with young children
Deluxe Twin
Stayed 2 nights in November 2017

Review of my stay at Ion delemen Genting”

1. Need signboard to direct to your hotel 2. Hotel and rooms are clean and staff polite and plesant 3. Value 4. Hourly bus from hotel to First World Hotel and back to Ion Delemen Genting Hotel 5. Breakfast buffett good However no dinner buffett available. Only ala carte. 6. Suggest more facilities for children 7. I hope the road to your hotel can be improved and widened 8 . Suggest to put up in your website the map and direction to your hotel. Turn left at the Petron station. 9. Suggest hourly bus service both weekdays and weekends. 9 Overall a plesant stay at Ion Delemen Genting Hotel.

Reviewed November 26, 2017

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Dear Liew, Thank you for your kind review. I am very pleased that you enjoyed your overall stay at Grand Ion Delemen, Genting Highlands and my sincerest appreciation for your positive feedback during your recent stay. Thank you once again for your review and we look forward to welcome you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager

Responded December 04, 2017
Grand Ion Delemen Hotel
9.6
Exceptional
Alex from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in September 2018

5 Star classification but 4 Star facility”

New 5 Star hotel that want to offer the best, but there are many areas that is not fully ready, for example: 1. Wifi is covered for the whole hotel without password with single SSID, but the speed is only 2-3mbps. 2. Coffee Sachet and tea bags given in room, but no kettle to boil hot water for it. 3. No slippers (Usually a must have in 5 Star hotel). 4. No bath tub (Usually available in 5 Star hotel). 5. Breakfast variety and food quality is not 5 Star, I would say 4 Star and above. 6. Killer view at the restaurant balcony, and seating is available but door not open. Nevertheless there are many highlights : 1. Killer view in room and especially at the restaurant. 2. Good value compared to other hotels at Genting Highlands. 3. Staffs are friendly. 4. Room are clean. 5. Regular free shuttle to Genting Highlands. 6. Free parking. 7. Room size is good. 8. TV with TV box and movies on demand. 9. USB ports available via bedside clock for charging devices. 10. Free minibar (4 Can of cokes)

Reviewed September 30, 2018

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9.6
Exceptional
Zafar from Saudi Arabia
Family with young children
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in December 2018

The best experience ever !!!!”

Cons : NONE PRO : Everything was perfect , i was actually mad at myself choosing malaysia for my vacation but genting highland esp grand ion delemen hotel made my trip great , 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

Reviewed December 06, 2018

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9.2
Exceptional
Siti from Singapore
Family with young children
Suite 2 bedrooms - Balcony
Stayed 2 nights in November 2019

Awesome Admin”

Too many to state. We were stranded at First World Plaza because of a landslide and unable to check in. Can't get through landline so emailed them instead and almost immediately they called via Whatsapp to update us on the unfaithful situation. They did the cancellation for 1 night and AGODA contacted me the next morning regarding the changes. How efficient is both Grand Ion Delemen and Agoda. At all times there will be a hotel admin who keep me updated regarding the vehicular access and road closures. They apologize even though it's a natural disaster that took course. Appreciate Grand Ion Delemen and AGODA so much for the changes and updates.

Reviewed November 13, 2019

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Dear Siti, It's always lovely to hear that our colleagues were able to make a difference in your stay by making a positive first impression especially during the landslide incident. Our goal is to make all of our guests feel at home and well-taken care of hence I am elated to know that our duty manager offered a very personable service. Your comments have been shared with the team members and they are overjoyed to receive such positive compliments. We wish to impress you continuously, and all of us hope to see you soon during your next visit. Sincerely, Jack Lim General Manager

Responded January 06, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Chao from Malaysia
Couple
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in May 2019

Excellent in all areas!”

Location - perched on top of mountain side with stunning views and stone's throw away from Genting Highlands yet quiet enough for privacy and peace Convenience - hotel provides hourly shuttle service to and from Genting Highlands for guests Facilities - indoor adult lap and kids pool, gym, big restaurant with ample spread and good food Rooms - spacious, clean, well facilitated with modern furnishings, comfortable beds with temperature controlled AC Staff - very helpful and attentive staff that responds quickly to our requests and were genuinely concerned with any feedback about the rooms and services

Reviewed July 07, 2019

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Dear Chao, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

Responded July 08, 2019
Grand Ion Delemen Hotel
9.2
Exceptional
Sai from Malaysia
Couple
Deluxe Twin
Stayed 1 night in September 2018

One of the best ”

Pros: 1. Good facilities heated indoor swimming pools, gym, sky garden 2. Good food at kembali kitchen 3. Rooms look new and very clean, comes with usable safe box & free unlimited movies 4. Toiletries complete 5. Awesome view from the room 6. Express checkout was very fast 7. Free hourly shuttle bus from hotel to First World Genting Cons: 1. Too bad location is quite far from Genting Highlands First world hotel, anyways taxi and grab are available We enjoyed our first time at Genting Highlands.

Reviewed September 12, 2018

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Dear Sai, Thank you for your positive feedback with regards to your stay with us. It's always appreciated and we look forward welcoming you back again soon. Sincerely, Dato Franz Swoboda General Manager

Responded September 14, 2018
Grand Ion Delemen Hotel
10.0
Exceptional
Elyana from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in August 2018

A great place to stay”

We stayed for a night on a very short getaway. We arrived quite late at 10 pm as we went to wonder around the skyplaza at Genting Highland first. Check in was a breeze, the staffs were very accomodating. We booked the deluxe King bed room and that was what we got. The room was spacious enough with all the amenities. We especially love the rain shower and was pleased that pressure of the water is great. The breakfast buffet is good. If you are staying on the weekend, expect a little crowd but we were seated quite soon. Love the spread and tried it all. It was delicious. Kudos to the team. We had a great time staying here, and it is only 10 min drive from the center of Genting Highland. We would definitely stay here again next time.

Reviewed August 05, 2018

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10.0
Exceptional
siti from Malaysia
Family with young children
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in February 2020

satisfied and will come again later”

everything i like. clean. room services. view. tidy. facilities provided by this hotel are complete. food and beverage also delicious. in my room have iron and iron board, hair dryer, complete set of bath (comb,shave,shampoo,bath shampoo, soap, comb, pantyliner for woman)...sejadah for muslims, balcony, aircond.... if you want to booking, please booking with breakfast included. the breakfast at kembali kitchen so delicious. am happy with this services. thank you and see you again GRAND ION DELEMEN HOTEL.

Reviewed February 17, 2020

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Dear siti, Thank you for sharing your wonderful stay experience with us. It's really lovely to hear that our hotel is just what you needed! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager

Responded April 01, 2020
Grand Ion Delemen Hotel
8.0
Excellent
LAY from Singapore
Family with teens
Deluxe Twin
Stayed 3 nights in December 2017

Best stay at Genting”

Ion Delemen will be my first option if I were to visit Genting Highlands again. The room is spacious and the balcony view is nice! Transportation is not a problem as there is an hourly shuttle service to First World. The hotel is thoughtful to extend shuttle service to 1am for the whole of December. There is also swimming pool for adults and children. . If you are planning for a family staycation in Genting, I would highly recommend Ion Delemen.

Reviewed December 25, 2017

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Dear Lay, Thank you for your kind compliments on the experience you had during your stay and our sincere appreciation for taking the time to provide us with you review. We look forward to welcome you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager

Responded December 29, 2017
Grand Ion Delemen Hotel
9.6
Exceptional
Zainal
Couple
Deluxe Double Room
Stayed 1 night in April 2019

Nice, short stay”

My wife and I had a short stay at Grand Ion Delemen Hotel and it was a nice short stay. The TV's movie selections were great. The bed and pillows very comfortable, we definitely had a great night sleeping. My wife even loved the conditioner the toiletries provided and wish she knew what brand it was. She said it really gives her curly hair the quench it needed. The breakfast buffet was nice and plenty, but we think it's just too much Indian food variety. Staff Bukharie at Kembali Kitchen was very friendly. Overall, we enjoyed our stay and will definitely come again!

Reviewed April 05, 2019

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Dear Zainal, Thank you for sharing delightful feedback regarding your enjoyable stay with us. Your comments are very much appreciated by all the staff, specially Mr. Bukharie. We look forward to offering you a warm welcome back in the future. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management at Grand Ion Delemen

Responded April 08, 2019
Grand Ion Delemen Hotel
9.2
Exceptional
asan from Indonesia
Family with young children
Deluxe Double Room
Stayed 3 nights in February 2019

Great Hotel in Genting Highland”

This is the perfect hotel for family looking to spend few days in Genting Highland, nice enviroment, free shuttle to the genting theme park. The room is spacious, and better than the hotels you will find in the Genting theme park itself, the only catch is that you will need a shuttle to go to the theme park, but if you are okay with that, then this is the perfect hotel for your family. Breakfast is very nice, with various menus option, staff are friendlies. There are no airport transfer, so you can either order a grab on your own, or use the taxi stand at the front of the hotel. If you are travelling light, than you can always go to the theme park and catch the airport bus from there.

Reviewed April 08, 2019

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Dear asan, Many thanks for the positive review with regards to your recent stay with us. Comments on good foods and facilities is much appreciated and we look forward to welcoming you back in the near future. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management at Grand Ion Delemen

Responded April 08, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Zamaera
Group
Apartment Three Bedrooms
Stayed 2 nights in July 2018

Great choice for a big group !”

I stayed at the Grand Ion Delemen Hotel this past July for the GoodVibes Festival and it was a superb choice for our accommodation needs. The front desk staff were very helpful and kind to provided early check-in as we arrived earlier than the stated estimated time. The rooms were extremely spacious, clean and well kempt. Would definitely recommend this hotel to large travelling parties !

Reviewed October 30, 2018

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9.2
Exceptional
WEI from Malaysia
Couple
Deluxe Twin
Stayed 1 night in January 2018

Great escape”

Great view. Friendly front office staff and great breakfast. There is convenient shop just beside the hotel and limited time of shuttle bus to Genting entertainment world. The access route to Grand Ion Delemen terrible due to cabling construction work and no proper paving. Overall still great and will come back again.

Reviewed February 05, 2018

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Dear Wei, I am very pleased that you enjoyed your overall stay at Grand Ion Delemen, Genting Highlands. Once again, thank you for your kind review and we look forward to welcoming you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager

Responded February 07, 2018
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