Location rating score
"Booked the one bedroom suite and it was comfortable and spacious."
Free Wi-Fi in all rooms!
|Value for money||7.8|
|Distance to city center||53km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||43.0 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Grand Ion Delemen Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Ion Delemen Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Genting Highlands with private transportation, the resort can arrange taxi service.
Start your mornings right, with the continental and buffet breakfast options offered at Grand Ion Delemen Hotel. There's an additional charge of 30 MYR for adults and 15 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.
Grand Ion Delemen Hotel features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.
You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Ion Delemen Hotel. In-house catering service is offered to help your event go smoothly.
On-site venues and convenient event services make Grand Ion Delemen Hotel an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 250 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.
Grand Ion Delemen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Variety of options were available during breakfast ."
January 30, 2020
"Spacious room as compared to Genting Resort Hotels."
January 10, 2019
"The breakfast spread has a good variety ."
December 26, 2019
Just an hour-drive from Kuala Lumpur, Grand Ion Delemen Hotel is one of the best resort destination hotels in Genting Highland offering a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level. By driving, it takes 10 minutes to Sky Avenue Genting and Skytropolis Theme Park, 20 minutes to Genting Premium Outlet and approximately 2 hours to the airports (KLIA and KLIA2). Featuring 500 contemporary guest rooms, suites and penthouses, each room is equipped with an ensuite bathroom with standard toiletries, coffee-making facilities, safe deposit box, ironing facilities, flat-screen TV with satellite channels, slippers and bathrobes. Choose from a satisfying hot steamboat meal at Souper Hot Stone Pot & Grill or all-day casual dining restaurant at Kembali Kitchen. Drop by our kopitiam-concept café Warung Pak Munir or the Instagram influencers’ favourite dessert café Fairy Tales. You may also want to see our supper food stall Lepak Corner which serves delicious snacks. Other facilities include Indoor Swimming Pool, Fitness Centre, Kids Entertainment Zone, Flying Fox, Rock Climbing and meeting facilities, perfect for families, couples, friends and colleagues to host private functions or corporate events. With an ideal location and facilities to match, Grand Ion Delemen Hotel hits the spot in many ways.
"The apartments were reasonably clean and comfortable."
January 30, 2020
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Grand Ion Delemen Hotel
Show reviews that mention
Excellent. Unforgettable experience. Would love to return.”
Traveled with friends, overall we have had a great time staying at Grand Ion Delemen Hotel. The staff is polite and helpful. The staff at the front desk provides excellent customer care. The hotel is beautifully decorated and the rooms are spacious. There is a nice selection of food to choose from the breakfast buffet and the restaurants menu. What we love most is that the hotel is only short distance from Genting Highlands resort area and it is situated high on the mountain giving us a true experience of Genting Highlands, the fresh mountain air and the beautiful views of the mountains, valleys and surroundings. It is easy to get to and return from the resort area as the hotel provides free shuttle bus though it is advisable that you make reservations in advance. (As I had also booked another room about the same time with another site, expect to see this similar review there.)
Dear Janis, I am very pleased that you enjoyed your overall stay and my sincerest appreciation for your positive feedback. Thank you once again for your review and we look forward to welcome you back to Grand Ion Delemen Hotel, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager
To improve more on road”
Pros I can say that the customer service provided by front office team is really sattisfied and they are friendly... The room provided for me is Deluxe room with balcony, which I love it... In the room everything is completed especially they provide Indian channel which really surprise me and my husband... 😍 as I know most hotels are not having Indian channel but in ion delemen is really shocking and they more to customer satisfaction... Simply I can say that Ion Delemen is a very good stay compare to other Hotels in Genting Highlands... They completed with gym, sauna and swimming pool as well Cons is, the road to ION DELEMEN HOTEL is really very dangerous in the night/day for the new comer. Maybe I suggest to have more street light and to have more spaces for cars to travel. Just expect more safe construction of road. If can improve on road issues maybe ion delemen can become the most favourite stay of everyone... I also planned my next vacation to stay in ion delemen soon...
Dear Janee, Thank you for sharing some useful insights to the other travelers. It's really lovely to hear that our hotel is just what you needed, especially in terms of facilities that you are favorable with! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. We value your feedback on street light and shared to concerned department for necessary rectification and improvement to enhance our guests' satisfaction. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager
An experience to be believed...the best yet!”
6 Stars for the hotel! Please take the time to read my review as I will try to be as informative as possible. Where to start…I booked this accommodation by chance and I am so glad I did. Genting Highlands is an amazing place and I thoroughly recommend that you put it on your “Bucket List”. I am a seasoned traveler and I must say the staff and service was second to none. I have stayed in the Fullerton Hotel in Singapore which is a 5 star hotel and the staff and service at the Grand Ion Delemen was leaps and bounds above the Fullerton. From the time I arrived I was greeted and offered a hot beverage and refresher towel before checking in. Check in was like a military operation where the staff worked efficiently and effectively to ensure there was no delay in organizing my room. The hotel is Halal which is fine by me as I do not eat bacon or pork etc. The rooms either faced the mountains or First World and I was fortunate enough to stay in both. Not enough room to put my full review.
Dear Deacon, It's really lovely to hear that our hotel is just what you needed especially in terms of hospitality! Our goal is to make all of our guests feel at home and well-taken care of hence I am elated to know that our staff offered a very personable service. Your comments have been shared with all the team members and they are overjoyed to receive such positive compliments. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager
Although the hotel is around 10 minutes away from Genting Highland World Resort, but there is shuttle bus provided every hour during weekend. The price is reasonable for a night including breakfast in the morning, maybe because i book early but still value for money. The staffs working there so friendly. Cleanliness of the hotel room is excellent especially the bed condition. Overall really satisfied with the service provided by Grand Ion Delemen Hotel.
Dear Muhammad, Thank you for sharing some useful insights to the other travelers. It's really lovely to hear that our hotel is just what you needed, we are happy to hear that you liked our hotel facilities, room cleanliness, and hospitality! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager
Great stay with excellent staff n services”
The hotel location although a bit far but definitely worth travelling all the way as the location provides the best view of Genting highlands as it’s the highest hotel there. View is totally unblocked and no smell of cooking or noises from other hotel. Room is of a wonderful size for a family of four staying leisurely and hygiene is good too food choices in hotel a little limit though. Staff service in hotel is excellent and extremely friendly and helpful. Thank you to all the staff at Grand Ion Delemen, we will definitely go back to stay on our next visit.
That was the first time we stayed with Grand Ion Delemen Hotel, we came on peak season and right on the weekend where the rest of hotel around genting resorts were fully booked, when I checked on agoda I found this property, we stayed for 2 nights, the hotel 15 minutes distance from first world hotel, the hotel provide shuttle bus between the hotel and first world (make sure you make a pre booking at the concierge otherwise you wont got any seat..!!!), there were also lots of taxi service (charter car) to go to your destination just in case you missed the shuttle. Hotel room was spacious, clean and comfy, the receptionist was wise enough in arranging room for us (we got connecting room + the other room right across, its make us easier to come n go between room since we are family). Overall very recommended..!!!
Dear Emily, A short note to thank you for your wonderful feedback and we look forward to welcome you back soon. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team
Short but Awesome Getaway”
Drove from Singapore to Genting directly! Approximately 440km away. Weather was wet and gotten dark as we departed late at 5pm. By the time we arrived at Grand Ion Delemen, it was already 11pm! The ascent was quite tricky as the fog was very thick! But when we arrived at the hotel, we were greeted by very nice and warm doormen that directed us to park our cars and we checked in without any hassle. We were upgraded to a nice 2 bedroom suite up on Tower 1 at a very high floor! It was nicely decorated suite and fully furnished! We ordered room service and was served in about half an hours time. We were worried that food might be served cold as the temperature was about 12 degree C, but fortunately it came in a warmer and food was served hot! With hourly free rides to the Genting Shopping and Casino. Staffs were very attentive! Clean, spacious and nicely decorated rooms! We had a pleasant experience and will strongly recommend anyone who is thinking of going to Genting for a short break
Dear Andrew, Thank you for your kind review. It is certainly gratifying to hear your compliments of our staff. I have conveyed your kind comments to them and they are thrilled to hear that all their efforts are appreciated. Once again, my sincere appreciation for taking the time to review your stay and I look forward to welcoming you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager
Review of my stay at Ion delemen Genting”
1. Need signboard to direct to your hotel 2. Hotel and rooms are clean and staff polite and plesant 3. Value 4. Hourly bus from hotel to First World Hotel and back to Ion Delemen Genting Hotel 5. Breakfast buffett good However no dinner buffett available. Only ala carte. 6. Suggest more facilities for children 7. I hope the road to your hotel can be improved and widened 8 . Suggest to put up in your website the map and direction to your hotel. Turn left at the Petron station. 9. Suggest hourly bus service both weekdays and weekends. 9 Overall a plesant stay at Ion Delemen Genting Hotel.
Dear Liew, Thank you for your kind review. I am very pleased that you enjoyed your overall stay at Grand Ion Delemen, Genting Highlands and my sincerest appreciation for your positive feedback during your recent stay. Thank you once again for your review and we look forward to welcome you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager
5 Star classification but 4 Star facility”
New 5 Star hotel that want to offer the best, but there are many areas that is not fully ready, for example: 1. Wifi is covered for the whole hotel without password with single SSID, but the speed is only 2-3mbps. 2. Coffee Sachet and tea bags given in room, but no kettle to boil hot water for it. 3. No slippers (Usually a must have in 5 Star hotel). 4. No bath tub (Usually available in 5 Star hotel). 5. Breakfast variety and food quality is not 5 Star, I would say 4 Star and above. 6. Killer view at the restaurant balcony, and seating is available but door not open. Nevertheless there are many highlights : 1. Killer view in room and especially at the restaurant. 2. Good value compared to other hotels at Genting Highlands. 3. Staffs are friendly. 4. Room are clean. 5. Regular free shuttle to Genting Highlands. 6. Free parking. 7. Room size is good. 8. TV with TV box and movies on demand. 9. USB ports available via bedside clock for charging devices. 10. Free minibar (4 Can of cokes)
The best experience ever !!!!”
Cons : NONE PRO : Everything was perfect , i was actually mad at myself choosing malaysia for my vacation but genting highland esp grand ion delemen hotel made my trip great , 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Too many to state. We were stranded at First World Plaza because of a landslide and unable to check in. Can't get through landline so emailed them instead and almost immediately they called via Whatsapp to update us on the unfaithful situation. They did the cancellation for 1 night and AGODA contacted me the next morning regarding the changes. How efficient is both Grand Ion Delemen and Agoda. At all times there will be a hotel admin who keep me updated regarding the vehicular access and road closures. They apologize even though it's a natural disaster that took course. Appreciate Grand Ion Delemen and AGODA so much for the changes and updates.
Dear Siti, It's always lovely to hear that our colleagues were able to make a difference in your stay by making a positive first impression especially during the landslide incident. Our goal is to make all of our guests feel at home and well-taken care of hence I am elated to know that our duty manager offered a very personable service. Your comments have been shared with the team members and they are overjoyed to receive such positive compliments. We wish to impress you continuously, and all of us hope to see you soon during your next visit. Sincerely, Jack Lim General Manager
Excellent in all areas!”
Location - perched on top of mountain side with stunning views and stone's throw away from Genting Highlands yet quiet enough for privacy and peace Convenience - hotel provides hourly shuttle service to and from Genting Highlands for guests Facilities - indoor adult lap and kids pool, gym, big restaurant with ample spread and good food Rooms - spacious, clean, well facilitated with modern furnishings, comfortable beds with temperature controlled AC Staff - very helpful and attentive staff that responds quickly to our requests and were genuinely concerned with any feedback about the rooms and services
Dear Chao, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team
One of the best ”
Pros: 1. Good facilities heated indoor swimming pools, gym, sky garden 2. Good food at kembali kitchen 3. Rooms look new and very clean, comes with usable safe box & free unlimited movies 4. Toiletries complete 5. Awesome view from the room 6. Express checkout was very fast 7. Free hourly shuttle bus from hotel to First World Genting Cons: 1. Too bad location is quite far from Genting Highlands First world hotel, anyways taxi and grab are available We enjoyed our first time at Genting Highlands.
Dear Sai, Thank you for your positive feedback with regards to your stay with us. It's always appreciated and we look forward welcoming you back again soon. Sincerely, Dato Franz Swoboda General Manager
A great place to stay”
We stayed for a night on a very short getaway. We arrived quite late at 10 pm as we went to wonder around the skyplaza at Genting Highland first. Check in was a breeze, the staffs were very accomodating. We booked the deluxe King bed room and that was what we got. The room was spacious enough with all the amenities. We especially love the rain shower and was pleased that pressure of the water is great. The breakfast buffet is good. If you are staying on the weekend, expect a little crowd but we were seated quite soon. Love the spread and tried it all. It was delicious. Kudos to the team. We had a great time staying here, and it is only 10 min drive from the center of Genting Highland. We would definitely stay here again next time.
satisfied and will come again later”
everything i like. clean. room services. view. tidy. facilities provided by this hotel are complete. food and beverage also delicious. in my room have iron and iron board, hair dryer, complete set of bath (comb,shave,shampoo,bath shampoo, soap, comb, pantyliner for woman)...sejadah for muslims, balcony, aircond.... if you want to booking, please booking with breakfast included. the breakfast at kembali kitchen so delicious. am happy with this services. thank you and see you again GRAND ION DELEMEN HOTEL.
Dear siti, Thank you for sharing your wonderful stay experience with us. It's really lovely to hear that our hotel is just what you needed! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager
Best stay at Genting”
Ion Delemen will be my first option if I were to visit Genting Highlands again. The room is spacious and the balcony view is nice! Transportation is not a problem as there is an hourly shuttle service to First World. The hotel is thoughtful to extend shuttle service to 1am for the whole of December. There is also swimming pool for adults and children. . If you are planning for a family staycation in Genting, I would highly recommend Ion Delemen.
Dear Lay, Thank you for your kind compliments on the experience you had during your stay and our sincere appreciation for taking the time to provide us with you review. We look forward to welcome you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager
Nice, short stay”
My wife and I had a short stay at Grand Ion Delemen Hotel and it was a nice short stay. The TV's movie selections were great. The bed and pillows very comfortable, we definitely had a great night sleeping. My wife even loved the conditioner the toiletries provided and wish she knew what brand it was. She said it really gives her curly hair the quench it needed. The breakfast buffet was nice and plenty, but we think it's just too much Indian food variety. Staff Bukharie at Kembali Kitchen was very friendly. Overall, we enjoyed our stay and will definitely come again!
Dear Zainal, Thank you for sharing delightful feedback regarding your enjoyable stay with us. Your comments are very much appreciated by all the staff, specially Mr. Bukharie. We look forward to offering you a warm welcome back in the future. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management at Grand Ion Delemen
Great Hotel in Genting Highland”
This is the perfect hotel for family looking to spend few days in Genting Highland, nice enviroment, free shuttle to the genting theme park. The room is spacious, and better than the hotels you will find in the Genting theme park itself, the only catch is that you will need a shuttle to go to the theme park, but if you are okay with that, then this is the perfect hotel for your family. Breakfast is very nice, with various menus option, staff are friendlies. There are no airport transfer, so you can either order a grab on your own, or use the taxi stand at the front of the hotel. If you are travelling light, than you can always go to the theme park and catch the airport bus from there.
Dear asan, Many thanks for the positive review with regards to your recent stay with us. Comments on good foods and facilities is much appreciated and we look forward to welcoming you back in the near future. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management at Grand Ion Delemen
Great choice for a big group !”
I stayed at the Grand Ion Delemen Hotel this past July for the GoodVibes Festival and it was a superb choice for our accommodation needs. The front desk staff were very helpful and kind to provided early check-in as we arrived earlier than the stated estimated time. The rooms were extremely spacious, clean and well kempt. Would definitely recommend this hotel to large travelling parties !
Great view. Friendly front office staff and great breakfast. There is convenient shop just beside the hotel and limited time of shuttle bus to Genting entertainment world. The access route to Grand Ion Delemen terrible due to cabling construction work and no proper paving. Overall still great and will come back again.
Dear Wei, I am very pleased that you enjoyed your overall stay at Grand Ion Delemen, Genting Highlands. Once again, thank you for your kind review and we look forward to welcoming you back to Grand Ion Delemen, Genting Highlands. Yours Sincerely, Dato’ Franz Swoboda General Manager