Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000
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Deluxe Twin Grand Ion Delemen Hotel
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    Lobby Grand Ion Delemen Hotel
    Interior view Grand Ion Delemen Hotel
    Swimming pool Grand Ion Delemen Hotel
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    Exterior view Grand Ion Delemen Hotel

    Guest reviews

    7.6
    Very good
    /10
    (7198 reviews)See what guests said
    7.2
    Very good

    "I enjoy the open air shared space, can sit down and enjoy th..."

    Yuet

    -

    January 10, 2019

    7.9
    Very good service
    Recommended by 85% of guests

    Property highlights

    • Free Wi-Fi in all rooms!

    • Sauna

    • Breakfast [free]

    • Air conditioning

    This property is in high demand!Booked 83 times since yesterday | 84 travelers are looking at this property right now
    Good
    Location
    6.7
    See map
    Nearby
    Popular
  • Highlands Mushroom150 m
  • CIMB Bureau Exchange190 m
  • Kolej Antarabangsa Genting260 m
  • Highlands Boarding International School270 m
  • Genting Highland Post Office550 m
  • Ripley's Believe It Or Not!860 m
  • First World Plaza910 m
  • Starworld Casino940 m
  • Genting Highlands Casino940 m
  • Genting Highland Theme Park940 m
  • Value for money7.7
    Distance to city center53km
    Location rating6.7
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport42.1 km
    Select your room
    3 Bedroom Suite
    3 Bedroom Suite
    ...
    • Room size: 126 m²/1356 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
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    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 100 m²/1076 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
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    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 65 m²/700 ft²
    • Balcony/terrace
    • 1 king bed
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 single beds
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    Deluxe King
    Deluxe King
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 1 king bed
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    Deluxe Room
    Deluxe Room
    ...
    • Balcony/terrace
    • Shower and bathtub
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    2 Bedroom Suite Balcony
    2 Bedroom Suite Balcony
    ...
    • Balcony/terrace
    • Shower and bathtub
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    1 Bedroom Suite Balcony
    1 Bedroom Suite Balcony
    ...
    • Balcony/terrace
    • Bathtub
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    3 Bedroom Suite Balcony
    3 Bedroom Suite Balcony
    ...
    • Balcony/terrace
    • Bathtub
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    Apartment Two Bedrooms
    Apartment Two Bedrooms
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    • Shower
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    Have a question for Grand Ion Delemen Hotel?

    What people love about the property

    • 6.0
      Review score

      "Pros: Clean room, great view, good buffet breakfast spread, express room chk-out."

      Nahab

      |

      January 3, 2019

    • 10.0
      Exceptional

      "Value for money, quiet, responsive, friendly, good spread of breakfast, clean environment"

      Leong

      |

      January 3, 2019

    • 9.6
      Exceptional

      "Best room view I have with the perfect room"

      VINCENT

      |

      December 27, 2018

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    More about Grand Ion Delemen Hotel

    More about Grand Ion Delemen Hotel

    10.0
    Exceptional

    "View facing genting hotels very nice."

    Nurazlan S.

    |

    January 14, 2019

    An overview

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    What they offer

    9.6
    Exceptional

    "The room is comfort, equipped with the necessary hotel facil..."

    Lau

    |

    December 27, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Real reviews from real guests

    Agoda Reviews (7198)Booking.com Reviews (4715)
    7.6
    /
    10
    Cleanliness7.8
    Facilities7.7
    Location6.7
    Service7.9
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (7198)
    All room types

    Show reviews that mention 

    Showing 2986 verified guest comments
    12345
    8.0
    Excellent
    Mei from Malaysia
    Family with young children
    2 Bedroom Suite
    Stayed 1 night in February 2019
    Room is spacious”
    Room is clean, breakfast nice. Although is not near First World Plaza but the hotel provide shuttle. Wonder why the hotel stated heated pool but it is actually not. The water in swimming pool is cold. Suggested the hotel put a sign near Starbucks First World Hotel in order for guest to wait the shuttle at the correct location.
    Reviewed March 05, 2019
    9.2
    Exceptional
    Cheow from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in February 2019
    Nice hotel ”
    Pros: Value for money (for not exceeding RM280 per night) Breakfast provided (delicious and lot of choices) service good (they provide extra shower gel with free of charges) There are also free drinks(water, coffee powder, teabags and 4 can of soft drinks) Cons: smelly gym room the heated swimming pool not functioning well, the water very cold Overall I feel excellent and will definitely stay in this hotel again... highly recommended.
    Reviewed February 27, 2019
    Dear Cheow, Thank you for taking time feedback to us your concern with your recent stay here. First and foremost please accept our sincere apologies for any inconvenience which have arise. We value feedback from our guests as this enables me to evaluate and rectify situations if needed. I will look into the comment on the service you received. Thank you for bringing it up. Hope to welcome you back in the near future. Best Regards Jack Lim | General Manager
    Responded March 08, 2019
    Grand Ion Delemen Hotel
    10.0
    Exceptional
    Jennifer from Malaysia
    Couple
    2 Bedroom Suite
    Stayed 1 night in January 2019
    All time favourite Hotel in Genting Highland”
    Always enjoying our stay here. We stayed for several times in a month. Love the spacious room. This hotel has beautiful view deck (open space) at Level 7. Great breakfast. The hotel is located about 10-15 minutes drive to Genting Sky Avenue.
    Reviewed February 22, 2019
    4.8
    TU from American Samoa
    Couple
    Deluxe Room
    Stayed 1 night in December 2018
    Clean hotel but Bad location and irresponsible”
    Hotel got prepare shuttle bus , but never inform need booking when check in ..when we Wan go first world , just check the shuttle bus is fully book ,and we need to go by ourself (means need book texi by ourself go and back )..really surprise about this ... and i was paid for decorate room when I booking this hotel , but when I check in on 6.30pm, but the room haven start decorate and I was asking can refund , duty manager promise can refund and said the money will between 1-2week will bank in for me .. but until now almost 3 month ,I haven get my money , and try email ,duty manager only reply checking with finance .. I really dun know when can get my money back ..
    Reviewed March 01, 2019
    Dear TU, Please accept our sincere apologies. If by any means your stay was less than pleasant. The management view your comments seriously and will take immediate remedial actions. After investigate the refund status, our finance team has done the transferred. Your comments are appreciated and will encourage improved services to all guests. We hope that this one experience will not deter you from visiting us again in near future. Best Regards Jack Lim | General Manager
    Responded March 06, 2019
    Grand Ion Delemen Hotel
    8.0
    Excellent
    Cynthia from Malaysia
    Couple
    Stayed 1 night in November 2018
    Swimming pool in the sky”
    Great experience to swim in the hotel. The hotel can be very crowded and long queue for check in. The phone service was not working may be due to high traffic of customer.
    Reviewed March 05, 2019
    Dear Cynthia, Thank you for sharing you feedback with us. The management aware of the issue that you've arise, rest assured that appropriate action will be taken by us. Changes are underway and we hope to see you again soon! Do checkout our Facebook page at iondelemenhotels for promos that you might be interested in. Best Regards Jack Lim | General Manager
    Responded March 05, 2019
    Grand Ion Delemen Hotel
    10.0
    Exceptional
    Chee from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in February 2019
    Simply Perfect for a COOL CNY”
    Everything was just nice. Overwhelming crowd during this festive session but the staff managed it well. Thanks for the previous review who recommended Tower 7, a newly room with nice view. Also, check in counter at tower 7 only took less than 5-min. Check out was also fast. The food truck outside the hotel was another food option for your exploration. But the eating area near the food truck was not properly built, too dangerous for small kids. Better have the dinner at TAVEN in the sky, a Thai restaurant in the hotel. Hotel Staff was also nice and accommodating to our room preference. Thanks for giving us a nice and cool CNY.
    Reviewed February 09, 2019
    8.4
    Excellent
    Abhishek from Singapore
    Family with young children
    Deluxe King
    Stayed 3 nights in February 2019
    Beautiful location and nice facilities”
    Pros: -> heated swimming pool -> sky garden -> good location with mountain view -> Food trucks for street foods -> Children pool, indoor and outdoor playground -> Indian vegetarian food available (limited) -> Gym -> Rooms are not very small like First world hotel -> Free Shuttle to Sky avenue (First world hotel) -> Ample of free car parking -> Nice complimentary breakfast Cons: -> Construction of new tower is going on that creates noise (24 hrs) -> Staff never go extra mile to help guests (like they denied us to warm our leftovers in their microwave)
    Reviewed February 07, 2019
    6.0
    nurul from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in March 2019
    so-so satisfactory”
    the breakfast spread was good. the food is plenty and delicious. improvement: - please upgrade the room sound proofing, I can hear clearly the construction from outside. - need to improve the toilet cleanliness. toilet bowl is dirty, got pee-stain/mark. disgusting. - please clean the kids indoor play area. it is smelly.
    Reviewed March 06, 2019
    Dear nurul, Thank you for your wonderful feedback especially about having enjoyed breakfast at Kembali Kitchen. Our sincere apologies are extended for the poorly room cleanliness and facilities. The management are aware of our shortcoming that you've highlighted and have taken remedial action by the relevant team. Your helpful comments are much appreciated and helps us to continually improve the standard of service and quality. Looking forward to see you again in the near future. Best Regards Jack Lim | General Manager
    Responded March 06, 2019
    Grand Ion Delemen Hotel
    4.8
    Anwar from Malaysia
    Family with young children
    Apartment One Bedroom
    Stayed 4 nights in February 2019
    Advert is very deceiving ”
    Well,they advertise as a service apartment but as we got to the room..there’s no stove except for a kitchen hob(???).There’s no washing machine.No fans..Soundproofing is basically nonexistent.We could here every sound outside and plus we got the top floor room which was right under their restaurant so it was basically noisy the whole day.Breakfast was bad.Room cleaning is absolutely horrid.The floors were constantly dirty..the balcony filled with lizard droppings.For the price,this place is not worth it at all.It seems like the owner wasn’t sure to make a hotel or service apartment.Very disappointing
    Reviewed February 27, 2019
    Dear Anwar, Thank you for your comments on your recent stay with us. We apologize for the shortcoming of our service standard which I agree can be much better. I have share your feedback with the team and rest assured that immediate action has been taken. Thank you for bringing it up to our attention for future improvements. We hope that this one experience will not deter you from visiting us again in near future. Best Regards Jack Lim I General Manager
    Responded March 08, 2019
    Grand Ion Delemen Hotel
    9.6
    Exceptional
    Hari from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in February 2019
    Its a Heaven”
    The hotel room is super clean and looks new. Bufffet breakfast also good, every morning 7am -11am. Nothing bad. Just only one thing, he hotel is 5km away from Casino, but free shuttle service is provided in Hotel every one hour. I booked the Hotel though Agoda for RM280 (Friday), Its really worth it. Next day (Saturday) i asked at front desk to extend one more night, the room price was RM520. So... if you got the room below RM300, its really worth to stay.
    Reviewed February 26, 2019
    Dear Hari, Thank you and your review is very much appreciated. We are all delighted that you have had a great experienced here and we look forward to your next visit soon. Please visit our FB page at iondelemenhotels for more info updates. Best Regards Jack Lim I General Manager
    Responded March 08, 2019
    Grand Ion Delemen Hotel
    9.6
    Exceptional
    Ho from Malaysia
    Group
    Deluxe Twin
    Stayed 1 night in February 2019
    Recommended ”
    Though it takes few minutes of drive from First World Hotel, but the shuttle bus provided makes it very convenient. The room is spacious, comfy and clean. The breakfast is yummy. Will definitely book again.
    Reviewed February 24, 2019
    Dear Ho, Thank you for taking your time in providing us a review on your recent stay. We are glad that you have enjoyed your stay with us. We hope to see you again soon, shall you have a plan to visit Genting Highlands again. Please visit our FB page at iondelemenhotels for more info updates. Best Regards Jack Lim I General Manager
    Responded March 12, 2019
    Grand Ion Delemen Hotel
    7.6
    Very good
    Gurvinder from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in February 2019
    good hotel, far from sky avenue”
    Booked this hotel as we ended up in Genting last minute plan and other hotels in Genting were full. The hotel is cozy, rooms are big, spacious, clean, bathroom is clean with good water pressure as well. The downside is that it is 4 km away from sky avenue which is about a 10 minute drive up there. The hotel does provide shuttle service but it is an hourly / 2 hourly shuttle depending on day of the week and need to be pre booked via the concierge. Regards
    Reviewed February 23, 2019
    8.0
    Excellent
    jun from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in February 2019
    Very good”
    We enjoyed the stay at the hotel very much! Spacious & clean room. We had a room at high floor with nice view in the morning. Location is pretty near to Genting Highlands, just 5-10 min drive away. Buffet breakfast was awesome with many varieties & selection of food. Great experience
    Reviewed February 23, 2019
    6.4
    Good
    YOKE from Singapore
    Family with teens
    2 Bedroom Suite
    Stayed 2 nights in February 2019
    2 bedroom suite”
    Room is spacious with nice view from balcony. Car park is free. Hotel provide 2 way shuttle bus service to First World Hotel every hour during weekends. Breakfast has a good variety. Overall satisfied with our stay at Grand Ion Delemen.
    Reviewed February 22, 2019
    8.4
    Excellent
    Azroy from Malaysia
    Family with young children
    Deluxe Twin
    Stayed 1 night in February 2019
    Love It”
    I searched the hotel based on the word 'Hotel Genting with Hot Water Pool' , then I found this hotel without knowing more details. When I reached there, we were happy with the hotel, the view, the shuttle bus provided, there were food trucks outside, the seating area, sauna, News kiosk. It was just too bad the pool was still too cold.
    Reviewed February 21, 2019
    10.0
    Exceptional
    woraveet from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in February 2019
    ok”
    ok
    Reviewed March 01, 2019
    Dear woraveet, Thank you for the perfect rating. It is always enlightening to read of a happy guest and we appreciate it. We look forward seeing you again soon. Do checkout our Facebook page at iondelemenhotels for promos that you might be interested in. Best Regards Jack Lim | General Manager
    Responded March 06, 2019
    Grand Ion Delemen Hotel
    10.0
    Exceptional
    Norina from Malaysia
    Group
    Deluxe King
    Stayed 1 night in March 2019
    Clean and nice”
    Room is clean and pretty. Staffs from front desk to the cafes are all friendly. Awesome stay!
    Reviewed March 06, 2019
    Dear Norina, Wonderful! Thank you for your lovely review. Great to hear the whole team were involved in making your stay so awesome and comfortable. We look forward to welcoming you back again in the near future. Please visit our FB page at iondelemenhotels for more info updates. Best Regards Jack Lim | General Manager
    Responded March 06, 2019
    Grand Ion Delemen Hotel
    6.8
    Good
    Lai from Singapore
    Group
    Deluxe Twin
    Stayed 1 night in February 2019
    Good stay”
    Nice place and the toilet looks abit dirty...
    Reviewed March 04, 2019
    Dear Lai, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We are sincerely concerned and apologies that we fell short on your expectations in some area. Our shortcoming that you've highlighted has passed to our Housekeeping department, appropriate action will be taken accordingly. Looking forward to see you again in the near future. Best Regards, Jack Lim | General Manager
    Responded March 05, 2019
    Grand Ion Delemen Hotel
    6.0
    Idris from Malaysia
    Family with teens
    Deluxe Twin
    Stayed 1 night in November 2018
    Good enough ”
    You need to have own transport for easy access.. but noise from next room really irritating.. very bad sound proof.
    Reviewed March 04, 2019
    Dear Idris, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Jack Lim | General Manager
    Responded March 05, 2019
    Grand Ion Delemen Hotel
    6.4
    Good
    BEH from Malaysia
    Business traveler
    Deluxe Room
    Stayed 1 night in March 2019
    Not bad”
    Consider staying there if you have own transport cause it's not within walking distance to the casino
    Reviewed March 04, 2019
    Dear BEH, Thank you for dropping us a kind review here. My team and I are looking forward to welcome you back again soon. Do checkout our Facebook page at iondelemenhotels for promos that you might be interested in. Best Regards Jack Lim | General Manager
    Responded March 06, 2019
    Grand Ion Delemen Hotel
    12345
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