Grand Ion Delemen Hotel
Deluxe Twin Grand Ion Delemen Hotel
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7.6
Very good
2.1% this month
/10
(9053 reviews)See what guests said
See map
6.8
Good
Location rating score
Parking
FREE
  • Highlands Mushroom450 m
  • CIMB Bureau Exchange560 m
  • Kolej Antarabangsa Genting590 m
  • Highlands Boarding International School610 m
  • Genting Highland Post Office910 m
  • Genting Bowl1.16 km
  • Ripley's Believe It Or Not!1.22 km
  • First World Plaza1.27 km
  • Starworld Casino1.29 km
  • Genting Highland Theme Park1.29 km
  • Free Wi-Fi

    Grand Ion Delemen Hotel

    Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map
    "On the Christmas Day, the hotel staff hang a Christmas sock with cookies inside at the doorknob of each room as Christmas gift."
    Lau - December 27, 2018
    Exceptional reputation
    Recommended by 83% of guests
    Very good service
    7.9 rating for service
    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    This property is in high demand!

    Booked 560 times | 70 travelers are looking at this property right now

    Property ranking|Compared to 551 Genting Highlands properties
    See all rankings
    Room size
    70 sqm.
    Review score - United States
    6.7/10
    Couples review score
    7.7/10
    Value for money score
    7.7/10
    Bigger than
    98
    %
    of Genting Highlands properties
    Better than
    98
    %
    of Genting Highlands properties
    Better than
    93
    %
    of Genting Highlands properties
    Better than
    92
    %
    of Genting Highlands properties
    Value for money7.7
    Distance to city center53km
    Location rating6.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport42.3 km

    Rooms available at Grand Ion Delemen Hotel

    3 Bedroom Suite
    3 Bedroom Suite
    ...
    • Room size: 126 m²/1356 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
    Enter dates to see prices
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 100 m²/1076 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 65 m²/700 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Apartment Three Bedrooms
    Apartment Three Bedrooms
    ...
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      Deluxe Twin
      Deluxe Twin
      ...
      • Room size: 30 m²/323 ft²
      • Non-smoking
      • 2 single beds
      Enter dates to see prices
      Deluxe King
      Deluxe King
      ...
      • Room size: 30 m²/323 ft²
      • Shower
      • 1 king bed
      Enter dates to see prices
      Apartment One Bedroom
      Apartment One Bedroom
      ...
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        Apartment Two Bedrooms
        Apartment Two Bedrooms
        ...
          Enter dates to see prices
          Two Bedroom Suite
          Two Bedroom Suite
          ...
          • Room size: 100 m²/1076 ft²
          Enter dates to see prices
          Deluxe Room
          Deluxe Room
          ...
          • Room size: 30 m²/323 ft²
          Enter dates to see prices

          What people love about Grand Ion Delemen Hotel

          • 8.0
            Very good
            Breakfast

            "Hotel breakfast is gd ( love their SAMBA Chilli.....)"

            Cheng E.

            |

            January 14, 2019

          • 9.6
            Exceptional

            "Best room view I have with the perfect room"

            VINCENT

            |

            December 27, 2018

          • 9.6
            Exceptional
            Staff 

            "I got all I need in my room and the service is excellent."

            Wilson

            |

            January 3, 2019

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          More about Grand Ion Delemen Hotel

          More about Grand Ion Delemen Hotel

          7.2
          Very good

          "I enjoy the open air shared space, can sit down and enjoy th..."

          Yuet

          |

          January 10, 2019

          An overview

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          What they offer

          10.0
          Exceptional

          "View facing genting hotels very nice."

          Nurazlan S.

          |

          January 14, 2019

          Read more reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

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          Reviews of Grand Ion Delemen Hotel from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (9053)Booking.com Reviews (5029)
          7.6
          /
          10
          Very good
          2.1% this month
          Cleanliness7.8
          Facilities7.7
          Location6.8
          Service7.9
          Value for money7.7
          Rating
          9+ Exceptional (826)
          8-9 Excellent (502)
          7-8 Very Good (987)
          6-7 Good (386)
          <6 Below Expectation (1010)
          Time of the year
          Mar - May (906)
          Jun - Aug (1023)
          Sep - Nov (795)
          Dec - Feb (987)
          All guests (9053)
          All room types
          All languages

          Show reviews that mention 

          Showing 3714 verified guest comments
          12345
          8.0
          Excellent
          Woon from Malaysia
          Family with young children
          Deluxe King
          Stayed 2 nights in July 2019

          A Pleasant Stay”

          Hotel actually is locate at another peak of Genting highland, about 10 mins driving time to Genting theme park and casino, still convenient if you are driving own car, but hotel itself do provide shuttle bus. Room size is ok but the decoration is not luxury feel, just like a simple studio size condo, cleanliness need to improve found dust at the bed top and have cigarette butt at the balcony. I encounter no hot shower in the room during bath time and the hotel front desk quickly inform the maintenance staff come to check, and change us to another room since it took time to fix. Do try the room dining, the food actually is take out from the hotel restaurant, pack in the plastic bento box and the restaurant’s waiter send it to room, although no room dining setting like others five star hotel but the food itself is delicious. Breakfast spread and the taste for me is average only, still can be better. Have a convenient store locate next to hotel lobby entrance.

          Reviewed July 22, 2019

          Dear Woon, Thank you for highlighting your concern and feedback regarding on your recent stay with us. We look into all feedback and take it positively as this is a way for us to identify areas for improvement. Looking forward to see you again soon. Best Regards Management Team

          Responded July 22, 2019
          Grand Ion Delemen Hotel
          8.8
          Excellent
          Tuan from Malaysia
          Group
          Apartment Two Bedrooms
          Stayed 1 night in July 2019

          A stay 6000ft above sea level!”

          We booked a 2bedroom apartment for 3 pax. Plenty of space i’d say! We were given a choice of 1king+2single room and 1king+1queen, we chose the former. The beds are soo comfy with plenty of pillows. The room is at the 30th level out of 37, it was soo high up, we got on and off feeling of height-wooziness sometimes when we spent some time at the balcony 😅. You are basically at the same level as the clouds in the morning around 10-11am. Just that the balcony in the master bedroom doesnt open, not sure whats the problem is but since we can use the balcony at the second room,it was of no prob. Breakfast was delicious,just missing the usual simple black coffee. We havent got the time for the pool but it was quite alright from what i see. Check in was a breeze. Car was advisable if you want to stay in this hotel without the hassle of booking the hourly shuttle bus to GPO/first world resort. Took about 10-15mins of careful driving to the first world resort. GPO is about 20-30mins slow drive.

          Reviewed July 25, 2019

          Dear Tuan, We are delighted you enjoyed your stay with us and discovered our mountain edge location overlooking the cloud forest. So pleased our hotel breakfast met your expectation and we very much look forward to welcoming you back to Grand Ion Delemen when you next visit Genting Highlands. Best Regards Management Team

          Responded July 26, 2019
          Grand Ion Delemen Hotel
          8.0
          Excellent
          Amanina from Malaysia
          Couple
          Deluxe Twin
          Stayed 1 night in April 2019

          Wonderful Hotel”

          Everything is great, rooms is perfect nothing to worry as I am quite picky for hotel rooms, this is really impressive just a little tiny thing is the lighting in the bathroom are not quite enough around the mirror, it is a little bit difficult for make up and the plug socket placing are weird while drying hair but its no big deal. I will still go back to this hotel for my next genting trip, 9.5/10 one of my best hotel choice.

          Reviewed July 19, 2019

          Dear Amanina, A short note to thank you for your wonderful feedback and we look forward to welcome you back soon. Best Regards Management Team

          Responded July 19, 2019
          Grand Ion Delemen Hotel
          9.2
          Exceptional
          B from Malaysia
          Family with young children
          One Bedroom Suite
          Stayed 2 nights in May 2019

          New hotel near Genting Highlands”

          Brand new, clean, lots of Korean staff mainly with some difficulties understanding their accent. Also one staff told us when we called up that there were no shuttle buses left which was untrue. Many many trips available to and fro Genting, which was extremely convenient because you don't need to drive and park there! The breakfast spread was delicious. The indoor heated swimming pool was great although very crowded during the long weekend that we went. Also the room was big and clean. Wish there was a bath tub but the spaciousness more than made up for it. A great alternative to the choices in GH, value for money as well.

          Reviewed July 15, 2019

          Dear B, Thank you for your review here and we do really appreciate it. Shall your travel plans bring you along to Genting Highlands, we will be glad to welcome you back again. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team

          Responded July 16, 2019
          Grand Ion Delemen Hotel
          7.6
          Very good
          Ngoc from Vietnam
          Group
          Deluxe Twin
          Stayed 2 nights in July 2019

          Not too bad ”

          For some reasons they upgraded our Deluxe Twin rooms to 2 Bedroom Suites, which were amazing. The location was quite far from all the places that we wanted to go. The suites were huge but some furniture looked old or were almost broken. Cleanliness was quite off. Overall still a good deal thanks to the upgrade.

          Reviewed July 23, 2019

          Dear Ngoc, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

          Responded July 23, 2019
          Grand Ion Delemen Hotel
          8.0
          Excellent
          Kalaivanan from Malaysia
          Couple
          Double Deluxe
          Stayed 1 night in July 2019

          Good place to relax”

          Just that the lift from reception we need to change at level 6 to go to our tower

          Reviewed July 25, 2019

          Dear Kalaivanan, Thank you for dropping us a kind review here. My team and I are looking forward to welcome you back again soon. Best Regards Management Team

          Responded July 25, 2019
          Grand Ion Delemen Hotel
          7.2
          Very good
          Fadzil from Malaysia
          Family with teens
          Deluxe Twin
          Stayed 1 night in July 2019

          Nice new hotel with great facilities”

          We love the hotel. It is new with good views all round. The swimming pool is nice. My children really enjoyed it since the water is warm and it opens until 10pm. Car Parking is plentiful and free. We will definitely return.

          Reviewed July 22, 2019

          Dear Fadzil, Thank you and your review is very much appreciated. We are all delighted that you have had a great experienced here and we look forward to your next visit soon. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

          Responded July 23, 2019
          Grand Ion Delemen Hotel
          2.0
          Janice from Malaysia
          Couple
          Deluxe King
          Stayed 1 night in July 2019

          Worse experience, dirty ”

          The location much more far away from first world, reached by 10 minutes driving, shoes stain on bedsheet and called for many times to customer operator couldn’t reach out, queuing is everywhere, queue for check in, lift, check out and breakfast (first time came across)

          Reviewed July 20, 2019

          Dear Janice, Thank you for taking time to share your feedback about our hotel. It is regret to know that our room cleanliness was not meet your expectations. However, your feedback had been shared with our housekeeping department and make sure immediate action taken to fix this issue. We look forward to welcome you again soon. Best Regards Management Team

          Responded July 22, 2019
          Grand Ion Delemen Hotel
          8.8
          Excellent
          Amirul from Malaysia
          Family with young children
          Deluxe Room
          Stayed 1 night in June 2019

          Nice hotel ”

          Nice hotel to stay. Worth it. Pro: New building. Breakfast: Lots of choices Facilities : swimming pool just nice. Warm water. Shuttle bus from hotel to one world genting very convenient Parking: free Cons: Bed not so nice and comfort

          Reviewed July 10, 2019

          Dear Amirul, Thank you for dropping us a kind review here. My team and I are looking forward to welcome you back again soon. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team

          Responded July 11, 2019
          Grand Ion Delemen Hotel
          8.4
          Excellent
          Aurelia from Malaysia
          Family with teens
          Deluxe Room
          Stayed 1 night in July 2019

          shuttle service”

          the free shuttle service system can be improvised. when u are full house it can flexible. you don't decline your hotel guest just because your booking sheet says its full. When the bus is not even full. Get into the bus and check not based on your booking sheet.

          Reviewed July 08, 2019

          Dear Aurelia, Thank you for your candid comments, the management appreciated your feedback and certainly looking into it to improve our shuttle services. . We sincerely apologize for any discomfort caused and hope to welcome you again soon. Best Regards Management Team

          Responded July 08, 2019
          Grand Ion Delemen Hotel
          10.0
          Exceptional
          Chao from Malaysia
          Couple
          Deluxe Twin
          Stayed 1 night in May 2019

          Excellent in all areas!”

          Location - perched on top of mountain side with stunning views and stone's throw away from Genting Highlands yet quiet enough for privacy and peace Convenience - hotel provides hourly shuttle service to and from Genting Highlands for guests Facilities - indoor adult lap and kids pool, gym, big restaurant with ample spread and good food Rooms - spacious, clean, well facilitated with modern furnishings, comfortable beds with temperature controlled AC Staff - very helpful and attentive staff that responds quickly to our requests and were genuinely concerned with any feedback about the rooms and services

          Reviewed July 07, 2019

          Dear Chao, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

          Responded July 08, 2019
          Grand Ion Delemen Hotel
          8.8
          Excellent
          harbaza from Malaysia
          Couple
          Deluxe King
          Stayed 1 night in June 2019

          nice hotel with great ambience! ”

          my third visit was in june 2019. -love the food truck concept (on my 2nd visit in jan 2019) more than the current one. -got express check out box, however i was told to queue at the counter. -delicious pop corn with affordable price. will come again..

          Reviewed July 01, 2019

          Dear harbaza, Many thanks for your great feedback and we are delighted that you enjoyed your recent stay. I have taken on board your further comments and share these with the team. We very much look forward to welcoming you back to the Grand Ion Delemen. Best Regards Management Team

          Responded July 08, 2019
          Grand Ion Delemen Hotel
          9.2
          Exceptional
          Emily from Indonesia
          Family with young children
          Deluxe Twin
          Stayed 2 nights in June 2019

          GOOD HOTEL..!!!”

          That was the first time we stayed with Grand Ion Delemen Hotel, we came on peak season and right on the weekend where the rest of hotel around genting resorts were fully booked, when I checked on agoda I found this property, we stayed for 2 nights, the hotel 15 minutes distance from first world hotel, the hotel provide shuttle bus between the hotel and first world (make sure you make a pre booking at the concierge otherwise you wont got any seat..!!!), there were also lots of taxi service (charter car) to go to your destination just in case you missed the shuttle. Hotel room was spacious, clean and comfy, the receptionist was wise enough in arranging room for us (we got connecting room + the other room right across, its make us easier to come n go between room since we are family). Overall very recommended..!!!

          Reviewed June 30, 2019

          Dear Emily, A short note to thank you for your wonderful feedback and we look forward to welcome you back soon. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team

          Responded July 01, 2019
          Grand Ion Delemen Hotel
          10.0
          Exceptional
          Chee from Vietnam
          Solo traveler
          Deluxe Room
          Stayed 2 nights in June 2019

          Good”

          Good

          Reviewed July 23, 2019

          Dear Chee, Thank you for your fabulous review. My team and I are extremely proud what we have exceeded your expectations and we look forward to welcome you back soon. Best Regards Management Team

          Responded July 23, 2019
          Grand Ion Delemen Hotel
          10.0
          Exceptional
          Remy from Singapore
          Couple
          Deluxe
          Stayed 1 night in July 2019

          VALUE FOR MONEY”

          The room was clean. There were little flaws in the bathroom cleanliness but not a big issue. The room is complete with all the things we needed like cotton buds, iron etc. The staff are courteous and polite.

          Reviewed July 18, 2019

          Dear Remy, Thank you for taking your time in providing us a review on your recent stay. We are glad that you have enjoyed your stay with us. We hope to see you again soon, shall you have a plan to visit Genting Highlands again. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

          Responded July 19, 2019
          Grand Ion Delemen Hotel
          6.0
          Esther from Singapore
          Couple
          Deluxe King
          Stayed 3 nights in July 2019

          Inconvenient location ”

          10-15mins drive to first world and shuttle buses need to be pre-booked as they’re always full. Definitely more inconvenient compared to hotels in the First world area. Breakfast buffet is pretty good and rooms are generally clean (though we did not have Housekeeping tidy the room on the first day until we put the Housekeeping sign outside the door and got it cleaned the second day) Room was suddenly unable to auto lock on the 2nd day after Housekeeping was completed and we only realised the night before we were about to check out. Suggest to always latch the door when in the room.

          Reviewed July 18, 2019

          Dear Esther, We apologize for the shortcoming of our service standard which I agree can be much better. I have share your feedback with the team and rest assured that immediate action has been taken. Thank you for bringing it up to our attention for future improvements. We hope that this one experience will not deter you from visiting us again in near future. Best Regards Management Team

          Responded July 19, 2019
          Grand Ion Delemen Hotel
          8.0
          Excellent
          WESLEY from Philippines
          Group
          Deluxe Twin
          Stayed 2 nights in July 2019

          Book your Free Shuttle early”

          The hotel provides hourly free shuttle from Grand Ion Delement to First World Hotel. But DO NOTE that you need to book a shuttle as it fill up fast especially at evening time. If you are coming from First World Hotel, you have to call the hotel or message them in Facebook as early as possible as they reply a very late. Their pick time at First world is an hour past 15mins (eg: 3:15pm, 4:15pm, 5:15pm, etc) at the drop-off point near the starbucks. You have to look for the Mini Bus that say "Grand Ion Delemen" as the drop-off area is a stretch long. If ever you are not able to book a free shuttle, you can take a cab with a fixed rate of RM30.00. Just book a cab at the cab point at the first world, and they will call a cab for you.

          Reviewed July 18, 2019

          Dear WESLEY, Thank you for highlighting your concern and feedback regarding on your recent stay with us. We look into all feedback and take it positively as this is a way for us to identify areas for improvement. Looking forward to see you again soon. Best Regards Management Team

          Responded July 19, 2019
          Grand Ion Delemen Hotel
          7.6
          Very good
          Pei from Singapore
          Family with young children
          Deluxe Twin
          Stayed 2 nights in July 2019

          Nice hotel but difficult to get to genting ”

          Pro Nice hotel room, spacious, value for money, nice staffs. Cons The shuttle bus to genting have to be booked in advance and was fully booked on weekend. The other alternative to go up was to pay for taxi 20RM or to drive which is not ideal. The road from genting highland to grand ion is also dark and curly. Bus every hour Please add more bus. Long queue for breakfast. Maybe should consider adding outdoor tables and chairs.

          Reviewed July 16, 2019

          Dear Pei, Thank you for dropping us a kind review here. My team and I are looking forward to welcome you back again soon. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards Management Team

          Responded July 16, 2019
          Grand Ion Delemen Hotel
          5.6
          Fecilia from Singapore
          Family with young children
          Deluxe King
          Stayed 2 nights in July 2019

          Cleanliness and hotel morning breakfast.”

          The bathroom was not clean enough as I spotted some hair at the corner. Big space as we booked deluxe king. The alarm clock I find it quite useless as it rang at 12 midnight. On the second day, due to the crowd in the morning, the main restaurant that we suppose to have breakfast were full house. We were shifted to another restaurant beside to have our breakfast. But on third day morning, it was also full house when it was 8am, not no action taken and the line was formed to outside when it was 13 degree coldness.

          Reviewed July 15, 2019

          Dear Fecilia, We apologize for the shortcoming of our service standard which I agree can be much better. I have share your feedback with the team and rest assured that immediate action has been taken. Thank you for bringing it up to our attention for future improvements. We hope that this one experience will not deter you from visiting us again in near future. Best Regards Management Team

          Responded July 16, 2019
          Grand Ion Delemen Hotel
          7.6
          Very good
          Cyan from Malaysia
          Couple
          Deluxe
          Stayed 1 night in July 2019

          No more”

          Bad urine smell make me had to close my doors always. Swimming pool is the best thing for this stay. Overall is considered not worth for that value of money.

          Reviewed July 23, 2019

          Dear Cyan, Please do accept my most sincere apologies for the inconvenience you have encountered. Your comments about our room cleanliness has been shared with our concerned department. We thank you for your feedback and look forward to welcoming you back in the near future. Best Regards Management Team

          Responded July 25, 2019
          Grand Ion Delemen Hotel
          12345
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