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9.1

Exceptional
/10
(8,609 reviews)See what guests said
View13
Housekeeping7
Breakfast3
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Shanghai Ocean Aquarium

70 m

Dublin Exchange Pub

160 m

Lujiazui Development Showroom

220 m

Oriental Pearl Tower

290 m

Shanghai History Museum

290 m

Popular landmarks
Shanghai World Financial Center

850 m

Shanghai Tower

870 m

The Bund (Wai Tan)

1.1 km

Yu Garden (Yuyuan)

1.9 km

Nanjing Lu (Nanjing Road)

2.3 km

Closest landmarks
HSBC Tower

80 m

AZIA Center

320 m

Marine Tower

410 m

IFC Shanghai International Financial Center

430 m

Bank of China Tower

480 m

Grand Kempinski Hotel Shanghai

"I would highly recommend booking the club room."

Treeluck - December 14, 2020
Guestroom Grand Kempinski Hotel Shanghai
Lobby Grand Kempinski Hotel Shanghai
Lobby Grand Kempinski Hotel Shanghai
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Removed from saved list

2020

Grand Kempinski Hotel Shanghai

1288 Lujiazui Ring Road, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200120 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Lujiazui and New Int'l Expo Center Pudong, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Bund (Wai Tan). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In accordance with the government’s COVID-19 epidemic prevention and control instructions, the hotel will temporarily suspend some facilities and dining options from March 15, 2022 until further notice. <BR> Use of the swimming pool will be suspended but other fitness facilities will remain open. <BR> Suntime Century, Acqua and Havana Bar will be closed. Elements will remain open serving a breakfast buffet from 6:00 –10:30 and an a la carte menu from 11:00 – 22:00 with a selection of dishes from Acqua and Suntime Century. The Lobby Bar will extend its operating hours to midnight serving light snacks and beverages. <BR> The hotel will fully comply with any additional instructions from the authorities and these opening times may change at short notice. We are also increasing the frequency of our sterilization of the public areas. <BR> During this time we would like to remind all guests to practice safe distancing whenever possible and wear masks when out of the room. <BR> Thank you for your cooperation and understanding; we are grateful for your ongoing support and patronage."
  • 350 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.3
Distance to city center4 km
Location rating8.8
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport16.9 km

Rooms available at Grand Kempinski Hotel Shanghai

Excellent
Room comfort & quality

8.5

Family Friendly Room (Double bed)
...
  • Room size: 43 m²/463 ft²
  • 1 queen bed
Enter dates to see prices
Diplomatic Suite
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 sofa bed & 1 king bed or ...
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Skyline Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 sofa bed & 1 king bed or ...
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Grand Skyline View King Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Club Skyline View Twin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 sofa bed & 1 king bed or ...
Enter dates to see prices
Club Skyline View King Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Club Bund View King Room
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Club Bund View Twin Room
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Grand Club Skyline View Twin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Kempinski Hotel Shanghai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 900 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Kempinski Hotel Shanghai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Kempinski Hotel Shanghai has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Kempinski Hotel Shanghai?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Kempinski Hotel Shanghai. There's an additional charge of 208 CNY for adults and 208 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Grand Kempinski Hotel Shanghai?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Kempinski Hotel Shanghai. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

What is the smoking policy at Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Kempinski Hotel Shanghai?

The closest train, metro, or bus station is Lujiazui Metro Station, 330 m away from Grand Kempinski Hotel Shanghai.

What restaurants are nearby Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai’s neighborhood is Lujiazui and New Int'l Expo Center Pudong which includes popular restaurants such as Bellagio Cafe (LuJia Zui), Hai Yi Seafood (BinJiang Avenue) and Xiang Fei Bin (Hui Ya Mansion).

What popular shopping places are close to Grand Kempinski Hotel Shanghai?

Located in the Lujiazui and New Int'l Expo Center Pudong area, Grand Kempinski Hotel Shanghai is close to great shopping choices like A.P. Plaza Yinyang Market, Shanghai IFC Mall and Tom Bear Zhengda Square Shop.

What are popular attractions near Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai’s location in the Lujiazui and New Int'l Expo Center Pudong neighborhood makes it close to famous attractions including Oriental Pearl Tower, Shanghai World Financial Center and Shanghai Tower.

What popular natural sightseeing spots are close to Grand Kempinski Hotel Shanghai?

Grand Kempinski Hotel Shanghai is located within Lujiazui and New Int'l Expo Center Pudong, which makes it conveniently close to natural sights including Nanpu Square Park, trees and Pudong Gaoqiao Riverside Forest Park.

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Explore the neighborhood

What people love about Grand Kempinski Hotel Shanghai

  • 10

    Exceptional

    "I would highly recommend booking the club room."

    Treeluck

    |

    December 14, 2020

  • 10

    Exceptional
    Staff 

    "The view and staff are amazing"

    Treeluck

    |

    December 14, 2020

  • 10

    Exceptional
    Location

    "Perfect service, location and the choices of restaurants are wide and delicious!"

    Nimrod

    |

    November 8, 2020

Property ranking|Compared to 811 Shanghai properties
See all rankings
Room comfort score
8.5/10
Cleanliness score
9/10
Location score
8.8/10
Service score
8.5/10
Better than
97
%
of Shanghai properties
Better than
95
%
of Shanghai properties
Better than
91
%
of Shanghai properties
Better than
91
%
of Shanghai properties
Overall rating:

9.1

Exceptional
8,609 reviews
Cleanliness
9.0
Facilities
8.6
Location
8.8
Read all reviews >
What travelers say they love:
The staff were really friendly and experienced top-notch ser...
Calvin from Australia
Solo traveler
More about Grand Kempinski Hotel Shanghai

More about Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai

See the best of Shanghai with a stay at Grand Kempinski Hotel Shanghai, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Looking for lots of choices? Grand Kempinski Hotel Shanghai spoils you for choices in activities, with its convenient location just 1.1 km from the The Bund (Wai Tan).
The facilities and services provided by Grand Kempinski Hotel Shanghai ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Shanghai.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Grand Kempinski Hotel Shanghai. The hotel also provides guests with mini bar in some rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Grand Kempinski Hotel Shanghai. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like the motorized water sports. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Visit the sights and local attractions of Shanghai during your stay at the hotel. Pose in front of Oriental Pearl Tower located 290 m away, and you can always show your friends the time you went to Shanghai. Engage in the city's best art at Shanghai Museum (Shanghai Bowuguan) located 2.9 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

Rooms here are cheaper than 94% of accommodations in the city.
This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

20 mentions

View

13 mentions

Housekeeping

12 mentions

Food & Dining

8 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Water sports (motorized)

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Desk
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Trash cans
Food and dining
Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Full English/Irish
  • Gluten-free
Location
1288 Lujiazui Ring Road, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200120
Excellent
Location

8.8

Airports

  • Shanghai Hongqiao International Airport (SHA)
    16.9 km 41 min drive
  • Shanghai Pudong International Airport (PVG)
    31.0 km 51 min drive

Public transportation

  • Lujiazui Metro Station
    340 m 5 min walk
  • International Cruise Terminal Metro Station
    1.1 km 12 min drive

Hospital or clinic

  • Shanghai Haiyuan Hospital
    1.1 km 10 min drive

Shopping

  • South Bund Soft Spinning Material Market
    3.3 km

Convenience store

  • Family Mart
    420 m 4 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Oriental Pearl Tower
    290 m
  • Shanghai World Financial Center
    850 m
  • Shanghai Tower
    870 m
  • The Bund (Wai Tan)
    1.1 km
  • Yu Garden (Yuyuan)
    1.9 km
  • Nanjing Lu (Nanjing Road)
    2.3 km
  • Shanghai Museum (Shanghai Bowuguan)
    2.9 km
  • Former French Concession
    3.5 km
  • Shanghai Disneyland
    18.8 km
  • Zhujiajiao Ancient Town
    45.0 km

Nearby landmarks

  • Shanghai Ocean Aquarium
    70 m
  • HSBC Tower
    80 m
  • Dublin Exchange Pub
    160 m
  • Lujiazui Development Showroom
    220 m
  • Oriental Pearl Tower
    290 m
  • Shanghai History Museum
    290 m
  • AZIA Center
    320 m
  • Lujiazui Metro Station
    340 m
  • Shanghai Developemt Exhibition Hall
    380 m
  • Marine Tower
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee900 CNY
  • Distance from city center4 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)208 CNY
  • Daily Internet/Wi-Fi fee0 CNY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors30
  • Number of restaurants3
  • Number of rooms 686
  • Room voltage220
  • Year property opened2010
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Children 6-11 years old will be charged half price for breakfast. Children 1-5 years old will receive breakfast free of charge.

Hotel has 4 restaurants: Suntime Century (Cantonese), Acqua (Italian), Albero (Spanish), Elements (buffet).

Contact hotel reservation department by call one day in advance to confirm the Oriental Pearl Tower tickets.

Hotel Albero restaurant is closed for now.

If you are an overseas traveller, please provide proof of 14 + 7 days’ quarantine, a negative nucleic acid test result and a green health code.
If you are a domestic traveller coming from or passing through medium- or high-risk areas, you are required to provide a negative nucleic acid test result within 48 hours and a green health code.
If you are a domestic traveller coming from or passing through low-risk areas, you are required to provide a green health code.

In accordance with the government’s COVID-19 epidemic prevention and control instructions, the hotel will temporarily suspend some facilities and dining options from March 15, 2022 until further notice.
Use of the swimming pool will be suspended but other fitness facilities will remain open.
Suntime Century, Acqua and Havana Bar will be closed. Elements will remain open serving a breakfast buffet from 6:00 –10:30 and an a la carte menu from 11:00 – 22:00 with a selection of dishes from Acqua and Suntime Century. The Lobby Bar will extend its operating hours to midnight serving light snacks and beverages.
The hotel will fully comply with any additional instructions from the authorities and these opening times may change at short notice. We are also increasing the frequency of our sterilization of the public areas.
During this time we would like to remind all guests to practice safe distancing whenever possible and wear masks when out of the room.
Thank you for your cooperation and understanding; we are grateful for your ongoing support and patronage.

A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused.

Reviews of Grand Kempinski Hotel Shanghai from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.6
Location8.8
Room comfort and quality8.5
Service8.4
Value for money8.3
High score for Shanghai
Rating
9+ Exceptional (158)
8-9 Excellent (90)
7-8 Very Good (78)
6-7 Good (28)
<6 Below Expectation (38)
Time of the year
Mar - May (99)
Jun - Aug (86)
Sep - Nov (125)
Dec - Feb (82)
All guests (781)
All languages

Show reviews that mention 

Showing 392 verified guest comments
12345
9.2
Exceptional
Natasha from Australia
Couple
Stayed 5 nights in April 2019

Exceptional”

Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

Reviewed April 16, 2019

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Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

Responded May 10, 2019
Grand Kempinski Hotel Shanghai
10.0
Exceptional
Treeluck from Australia
Couple
Stayed 4 nights in December 2019

Nice hotel and highly recommend ”

My first time in China was impress me by Grand Kempinski Hotel Shanghai. I would highly recommend booking the club room. the view and staff are amazing

Reviewed December 14, 2020

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Dear Guest, Warm greetings from Grand Kempinski Hotel Shanghai and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments. We look forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Shanghai. Regards, Grand Kempinski Hotel Shanghai.

Responded December 15, 2020
Grand Kempinski Hotel Shanghai
9.0
Exceptional
Andreas from Germany
Business traveler
Stayed 1 night in June 2013

Recently opened Hotel in good Location”

Location, excellent condition, price

I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

Reviewed June 13, 2013

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9.0
Exceptional
Peter from United Kingdom
Couple
Stayed 3 nights in September 2011

Great hotel, good size rooms and good facilities”

Room size, service, fairly new hotel

Stayed here for the weekend and hardly left the hotel. We stayed in a Red Level room which gave us access to a seperate lounge and resturant. Service here was excellent, staff very friendly and attentive and facilities very good also. Couldnt really fault it apart from it being so nice we didnt want to go out and explore the madness of Shanghai. I suppose if being really critical the location isnt ideal. Its on the other side of the Bund in the Financial area. Unfortunately most Shanghai cab drivers have no idea how to get anywhere and only speak Shanghainese. My girlfriend speaks 6 different Asian languages and still we found it difficult to explain the the taxi drivers where it was. This however is probably more to do with Shanghai taxi drivers than the hotel. Would definately return and Recommend.

Reviewed February 11, 2012

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9.0
Exceptional
Paul from Canada
Business traveler
Stayed 2 nights in July 2014

Great as always”

Very cool

I have stayed there for many years even before it was the Grand Kempinski. Everything is great but be warned about the Gift Shop beside the Cigar shop. The same guy has been saying for 2 to 3 years that the shop is closing down in 2 days to become a flower shop. This is a big LIE. The items in the shop are over priced by 99% and he tries to give you a 95% discount. Even at 95% this is WAY too much. He tries to make it appear the items are of very high value for a very low cost. But they are NOT, they are cheap products made to look like expensive relics.

Reviewed July 15, 2014

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9.6
Exceptional
WONGSO from Indonesia
Family with young children
Stayed 3 nights in March 2018

Good Hotel But Beware Of Some Arrogant Hotel Staff Members”

I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu who just made my day brighter.

Reviewed January 11, 2019

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Dear Mr. Wongso, Thank you for writing to us regarding your stay experience. We have addressed the issue with the team member for his corrective action. Apart from this, we do hope that all other aspects of your stay were as desired and that we will have the honor of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

Responded May 10, 2019
Grand Kempinski Hotel Shanghai
9.2
Exceptional
WONGSO from Indonesia
Family with young children
Stayed 3 nights in March 2018

Good Hotel But Beware Of Some Arrogant Staff Members”

I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu, who just made my day brighter.

Reviewed January 11, 2019

See room deals

Dear Mr. Wongso, Thank you for writing to us regarding your stay experience. We have addressed the issue with the team member for his corrective action. Apart from this, we do hope that all other aspects of your stay were as desired and that we will have the honor of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

Responded May 10, 2019
Grand Kempinski Hotel Shanghai
9.7
Exceptional
Huy from Australia
Business traveler
Stayed 4 nights in August 2013

a true 5-star hotel with great service”

great service, luxurious and great food

Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

Reviewed August 27, 2013

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8.7
Excellent
Melati from Indonesia
Family with teens
Stayed 3 nights in December 2011

Great Location & Good Size Room”

We, particularly the children, love the indoor heated pool. Perfect for winter relaxation.

Gran Melia is close to all things that matter when it comes to holidaying. It is next to Shanghai Aquarium and the Pearl Tower, the iconic landscape of the city of Shanghai. It's within walking distance to high rise observation towers such as Jinmao and the Shanghai World Financial Centre, to the city scenic bus stop, to the malls and convenient stores. And most importantly, it is close to the most convenient Line 2 subway station that stops at both Pudong & Hong Qiao airports, Hong Qiao railway station, and the tourist must-go places such as Yu Yuan Garden, Nanjing Road and Jing An temple.

Reviewed January 02, 2012

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9.0
Exceptional
Paul from Canada
Business traveler
Stayed 5 nights in August 2013

Great value ”

Clean, well priced, comfortable

Haven't heard much of Kempinski before but was delightfully surprised by the quality of the place. Kempinski is like the nearby Hyatt, minus the finer details that make Hyatt the superb quality hotel that it is. That being said, much of those finer details doesn't necessary significantly add the quality of the stay. So if you don't care much of that then Kempinski is great for you, and for your wallet (comparatively speaking).

Reviewed August 26, 2013

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8.3
Excellent
Lubomir from Czech Republic
Business traveler
Stayed 1 night in August 2013

Good hotel in great location ”

Location, convenience to business center, river view

Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

Reviewed August 14, 2014

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8.3
Excellent
Kevin from United States
Business traveler
Stayed 4 nights in September 2012

Great 5-star hotel for a decent price”

The room was quite large, good room service, and beautiful pool and sauna

So this hotel is very new and of good quality. Some of the art is a bit tacky, but it's cool to have a vase in your hotel room as well. The shower worked very well, which I rank as a high priority. I couldn't figure out the TV, which was a bit too complicated for me. I am a structural engineer so I like to look at the details. The construction could be of a higher quality, but it is still nice. The hotel is located in Pudong area of Shanghai, which is good for business, but rather boring for life. Across the river is where the people live and have fun.

Reviewed September 28, 2012

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9.3
Exceptional
Benjamin from United States
Couple
Stayed 3 nights in June 2011

Underrated hotel in superb location, nice rooms”

Rooms are very nice, river view is great (see colorfully lit cruise boats at night)

superb location. situated in financial district along the huangpu river. right next to the pearl tower. easily accessible to pu dong airport when arriving and departing. close to liuzhai train station which is 2-3 stops from main attractions like yu garden, old shanghai, people's square, etc. walking distance to shanghai world financial center (100th floor walkway). food at the in-house restaurants in the hotel was good.

Reviewed June 29, 2011

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8.7
Excellent
Lim from United Kingdom
Business traveler
Stayed 1 night in January 2012

Nice Hotel and great service ”

Nice rooms and affordable rate

nice rooms, nice hotel staffs, good location. hotel is near to the pearl tower and just next to the bund which will have a good view of the bund if you get the river view room. it is also near to the pudong business district which is ideal for business travellers as well. puxi is just a tunnel away and you can get to the other size of shanghai in minutes.

Reviewed February 01, 2012

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7.7
Very good
Brian from Singapore
Family with young children
Stayed 1 night in June 2014

Pleasant staycation with no frills. ”

Location, Comfortable Bed, Bund View

Pleasant stay but expected more quality from Grand Kempinski brand. The room should have better brands/ quality toiletries, bath salts and espresso machine and better tea bags than LIPTON. Flat screen was not upgraded to HD LCD. Discerning guests watch for these details when in a Kempinski not a Holiday Inn. WiFi access was not free either. The stay was fine but felt more like a good Holiday Inn or Courtyard Marriot than Grand Kempinski. Knowing I had a 5 year old child, an attentive guest system could have provided some toys or night milk. I guess this hotel operator has a tight budget landlord.

Reviewed June 09, 2014

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8.0
Excellent
Chun from Malaysia
Business traveler
Stayed 1 night in December 2014

Location, location, location”

Location, comfortable room and facilities

This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

Reviewed December 06, 2015

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9.0
Exceptional
Sihui from Singapore
Business traveler
Stayed 1 night in March 2012

Nice hotel with good service”

Great room / bathroom and amenities, nice view of the river, good service

overall great hotel for someone who needs to be based in pudong for either work or leisure. about 5 minutes walk to oriental pearl tv tower and 10 minutes to shanghai ifc. not a lot of service staff but generally friendly and reasonably prompt.

Reviewed March 06, 2012

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9.3
Exceptional
Soo from Singapore
Business traveler
Stayed 5 nights in April 2014

Top Value for Money in LuJia Zui”

Modern Clean Acessible

1st stay in Pudong after years. Kempinski is located right walking distance in Lujia zui to many of the financial district building Accssible to a variety of restaurants & also walking distance to the oriental pearl & aquarium

Reviewed June 11, 2014

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9.7
Exceptional
Nancy from United States
Solo traveler
Stayed 1 night in March 2012

Upscale chic hotel”

modern interior, clean rooms, big comfy bed, great central location, close to metro

Truly enjoyed my stay at the Gran Melia. Upscale and modern the rooms are spacious and clean, equipped with extremely comfortable king beds and other amenities such as a 40+ inch TV and an alarm clock with I-pod stand/charger. The bathrooms are also large with separate bath and shower. Excellent views of the Bund from the room and the hotel is nicely located near the central area all within walking distance to the metro, tourist attractions and shopping. Would definitely choose to stay here again on my next trip to Shanghai.

Reviewed March 28, 2012

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8.3
Excellent
jaime from Spain
Solo traveler
Stayed 7 nights in May 2011

Business hotel, classy.”

Good value for money. Quiet. Walking distance to main Pudong metro.

large hotel, good value for money for business hotel in pudong shanghai when compared with other typical brands (shangri-la,etc). expensive restaurant food, but that's normal. good buffet breakfast. room was quiet, did not hear usual pipe noises when neighbour flashes toilet or showers, which i often hear in other top-brand hotels around the world. not right next to metro, but well connected, just 10 mins walk.

Reviewed May 17, 2011

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