Grand Kempinski Hotel Shanghai
Free Wi-Fi
2017

Grand Kempinski Hotel Shanghai

1288 Lujiazui Ring Road, Lujiazui and New Int'l Expo Center Pudong, Shanghai, China, 200120
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    Grand Kempinski Hotel Shanghai Reviews

    8.6
    Excellent
    /10
    (690 reviews)See what guests said
    10.0
    Exceptional

    "Very much enjoyed my 4 days stay."

    VINCENT

    -

    May 4, 2018

    9.0
    Exceptional cleanliness
    Recommended by 91% of guests

    Things you’ll love about Grand Kempinski Hotel Shanghai

    Things you'll love

    • 350 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.8
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Oriental Pearl Tower280 m
  • Shanghai World Financial Center490 m
  • Jin Mao Tower660 m
  • The Bund (Wai Tan)1.18 km
  • Yu Yuan Garden1.82 km
  • People's Square2.86 km
  • Shanghai Museum3 km
  • Xintiandi3.43 km
  • Jade Buddha Temple5.46 km
  • Shanghai Disneyland18.22 km
  • This property is in high demand!

    Last booked 10 hours ago

    Value for money8.3
    Distance to city center4 km
    Location rating8.8
    Nearest airportShanghai Hongqiao International Airport (SHA)
    Distance to airport17.7 km

    Rooms available at Grand Kempinski Hotel Shanghai

    8.5
    Excellent
    Room comfort & quality
    Superior City View
    Superior City View
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 king bed or 2 single bed...
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    Deluxe Bund View
    Deluxe Bund View
    ...
    • Room size: 56 m²/603 ft²
    • River view
    • 1 king bed or 2 semi doubl...
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    Diplomatic Suite
    Diplomatic Suite
    ...
    • Room size: 104 m²/1119 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Grand Executive City View Room
    Grand Executive City View Room
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 queen bed or 2 single be...
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    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 40 m²/431 ft²
    • City view
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 85 m²/915 ft²
    • City view
    • 1 king bed
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    Pearl Suite
    Pearl Suite
    ...
    • Room size: 102 m²/1098 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Executive City View
    Executive City View
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed or 2 double bed...
    Enter dates to see prices
    Executive Bund View
    Executive Bund View
    ...
    • Room size: 45 m²/484 ft²
    • River view
    • 1 king bed or 2 double bed...
    Enter dates to see prices
    Grand Studio
    Grand Studio
    ...
    • Room size: 58 m²/624 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Have a question for Grand Kempinski Hotel Shanghai?

    What people love about Grand Kempinski Hotel Shanghai

    • 10.0
      Exceptional

      "All the staff at the Executive Lounge, including Leo Li, were amazing."

      Evelin

      |

      February 19, 2018

    • 9.6
      Exceptional

      "Awesome night view, Great breakfast buffet."

      Seungwoo

      |

      May 18, 2017

    • 9.2
      Exceptional

      "Our compliments to the chefs of Elements -- the food was terrific!"

      SHIRLEY

      |

      April 27, 2017

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    More about Grand Kempinski Hotel Shanghai

    More about Grand Kempinski Hotel Shanghai

    9.6
    Exceptional

    "I had the Deluxe Bund View Room which was spacious and had a..."

    WONGSO

    |

    January 11, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Grand and excellent!"

    Mei Z.

    |

    September 10, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    Hai Yi Seafood (BinJiang Avenue)
    110 m Chinese, Seafood
    Zhou Tian Zhou Di (DongFangMing Zhu)
    500 m Chinese
    ZhengDou Zhou Mian ZhuanJia (Guo Jin Center)
    500 m Chinese
    American cuisine
    American cuisine
    Blue Frog (SWFC)
    740 m American, Bar
    Blue Frog (Kerry Parkside)
    760 m American, Bar
    Chatters Jinjiang Metropolo Classiq Hotel
    1.4 km American, Asian, French
    Asian cuisine
    Asian cuisine
    Bellagio Cafe (LuJia Zui)
    110 m Asian, Taiwanese
    O'Yamee Restaurant 欧米亚餐厅
    390 m Asian, Italian
    Takumi Robata and Sake Bar
    450 m Asian, Japanese, Seafood

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Grand Kempinski Hotel Shanghai from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (690)Booking.com Reviews (1240)
    8.6
    /
    10
    Cleanliness9.0
    Facilities8.7
    Location8.8
    Room comfort and quality8.5
    Service8.4
    Value for money8.3
    All languages
    All guests (690)
    All room types

    Show reviews that mention 

    Showing 373 verified guest comments
    12345
    10.0
    Exceptional
    Hendra from Indonesia
    Business traveler
    Superior City View
    Stayed 1 night in May 2019

    Very much enjoyed”

    Prime location, friendly staff, comfortable bed

    Reviewed May 10, 2019

    Dear Mr. Hendra, Thank you so much for your kind review. Feedback such as this encourages us to continue crafting beautiful experiences for our guests in our hotels. We hope to welcome you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Responded May 10, 2019
    Grand Kempinski Hotel Shanghai
    9.6
    Exceptional
    WONGSO from Indonesia
    Family with young children
    Deluxe Bund View
    Stayed 3 nights in March 2018

    Good Hotel But Beware Of Some Arrogant Hotel Staff Members”

    I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu who just made my day brighter.

    Reviewed January 11, 2019

    Dear Mr. Wongso, Thank you for writing to us regarding your stay experience. We have addressed the issue with the team member for his corrective action. Apart from this, we do hope that all other aspects of your stay were as desired and that we will have the honor of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Responded May 10, 2019
    Grand Kempinski Hotel Shanghai
    9.2
    Exceptional
    WONGSO from Indonesia
    Family with young children
    Deluxe Bund View
    Stayed 3 nights in March 2018

    Good Hotel But Beware Of Some Arrogant Staff Members”

    I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu, who just made my day brighter.

    Reviewed January 11, 2019

    Dear Mr. Wongso, Thank you for writing to us regarding your stay experience. We have addressed the issue with the team member for his corrective action. Apart from this, we do hope that all other aspects of your stay were as desired and that we will have the honor of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Responded May 10, 2019
    Grand Kempinski Hotel Shanghai
    9.2
    Exceptional
    Natasha from Australia
    Couple
    Deluxe Bund View
    Stayed 5 nights in April 2019

    Exceptional”

    Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

    Reviewed April 16, 2019

    Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

    Responded May 10, 2019
    Grand Kempinski Hotel Shanghai
    6.0
    Liang from China
    Business traveler
    Superior City View
    Stayed 3 nights in March 2019

    Above average”

    I’ve booked non-smoking room, but unfortunately some guests from the other room was smoking, the corridor was full of smelly smoke, for two days but no one could resolve the issue. No penalty to those Chinese smokers... this is too bad!

    Reviewed April 03, 2019

    Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. Actually, we do have a penalty to pay of RMB 1000 per day if someone smoke at hotel. We appreciate the time you spent to share compliments, which gave us great encouragement and inspired us to offer more renewal in your next stay. Hopefully we will welcome you back soon!

    Responded April 04, 2019
    Grand Kempinski Hotel Shanghai
    8.8
    Excellent
    Pattamarote from Thailand
    Couple
    Deluxe Bund View
    Stayed 1 night in April 2019

    Best view, Clean”

    Very clean, good facilities but it's quite far from public transportation

    Reviewed April 22, 2019

    Dear Guest, thank you for sharing your experience and comments. We are very pleased to know that you enjoyed hotel facilities, I regret to hear that your experience with our hotel did not meet your expectations. Hopefully we still have the opportunity to offer you better services in your future stay with us.

    Responded April 23, 2019
    Grand Kempinski Hotel Shanghai
    9.6
    Exceptional
    Henson from Philippines
    Group
    Deluxe Bund View
    Stayed 1 night in December 2017

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Reviewed December 04, 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Responded December 05, 2017
    Grand Kempinski Hotel Shanghai
    8.8
    Excellent
    Chun from Malaysia
    Business traveler
    Superior City View
    Stayed 2 nights in November 2016

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Reviewed November 21, 2016
    9.7
    Exceptional
    Chou from Singapore
    Couple
    Deluxe Bund View
    Stayed 2 nights in February 2016

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Reviewed March 01, 2016
    8.0
    Excellent
    Chun from Malaysia
    Business traveler
    Superior City View
    Stayed 1 night in December 2014

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Reviewed December 06, 2015
    9.0
    Exceptional
    CHUAH from Malaysia
    Business traveler
    Deluxe Bund View
    Stayed 7 nights in September 2014

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Reviewed September 22, 2014
    8.3
    Excellent
    Lubomir from Czech Republic
    Business traveler
    Superior City View
    Stayed 1 night in August 2013

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Reviewed August 14, 2014
    8.7
    Excellent
    Natthachai from Thailand
    Family with teens
    Superior City View
    Stayed 2 nights in April 2014

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Reviewed June 07, 2014
    9.7
    Exceptional
    Huy from Australia
    Business traveler
    Superior City View
    Stayed 4 nights in August 2013

    a true 5-star hotel with great service”

    great service, luxurious and great food

    Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

    Reviewed August 27, 2013
    9.0
    Exceptional
    Andreas from Germany
    Business traveler
    Superior City View
    Stayed 1 night in June 2013

    Recently opened Hotel in good Location”

    Location, excellent condition, price

    I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

    Reviewed June 13, 2013
    8.7
    Excellent
    Gershon from Israel
    Business traveler
    Superior City View
    Stayed 2 nights in April 2013

    Top Class, Great Value”

    Very spacious and comfortable room with great river view; luxurious bathroom; desk set up with wired and wireless internet.

    No complaints at all. Hotel seems quiet but standard of rooms and service was excellent. Fitness centre is OK but has great view of Shanghai skyline and top floor pool is very nice. For the price, it is excellent VFM.

    Reviewed May 05, 2013
    8.3
    Excellent
    CJ from United States
    Business traveler
    Superior City View
    Stayed 3 nights in April 2013

    Great hotel in central location in Pudong”

    The room was fabulous, the lobby was lovely and the conference facilities were very efficient.

    I had a great stay at the hotel, but the staff was not particularly friendly or helpful, passing me from one person to another. Other then that, I had a great stay and would hihgly recommend the hotel to others.

    Reviewed May 03, 2013
    8.7
    Excellent
    Huy from Australia
    Business traveler
    Superior City View
    Stayed 2 nights in March 2012

    Good location, new hotels”

    close to Pearl Tower, the Bund, good facilities

    hotel is new and conveniently close to the business areas, pearl tower and the bund (by taxi). sight seeing around that area is good. hotel is new and well equipped with facilities. rooms and surrounding areas are well maintained and clean. staff is polite but sometimes lack feedback (you need to confirm whether they have understood or will do what is requested). overall a pleasant stay and pleasant hotel.

    Reviewed July 03, 2012
    10.0
    Exceptional
    Tyson from Australia
    Couple
    Superior City View
    Stayed 4 nights in February 2012

    Location, Location and qaulity hotel”

    Walk central Shanghai and shops

    would highly recommend this hotel to anyone, 100% customer service, nice staff members which were helpful, impressive room, great level 30 pool and spa, one of the best hotels i have ever stayed in, i would not book anywhere else in the future in shanghai.

    Reviewed March 06, 2012
    8.7
    Excellent
    Lim from United Kingdom
    Business traveler
    Stayed 1 night in January 2012

    Nice Hotel and great service ”

    Nice rooms and affordable rate

    nice rooms, nice hotel staffs, good location. hotel is near to the pearl tower and just next to the bund which will have a good view of the bund if you get the river view room. it is also near to the pudong business district which is ideal for business travellers as well. puxi is just a tunnel away and you can get to the other size of shanghai in minutes.

    Reviewed February 01, 2012
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    Grand Kempinski Hotel Shanghai
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    • Excellent location
    • Oriental Pearl Tower
    • Lujiazui Metro Station is within 0.34 km