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2016

Grand Kempinski Hotel Shanghai

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Excellent8.4
Based on 339 reviews
Grand Kempinski Hotel Shanghai
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8.6 Excellent location
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8.6Location
  • 300 meters to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Diplomatic Suite
...
  • River view
  • 103.6 m²
  • 1 king bed
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Executive Suite
...
  • City view
  • 84.5 m²
  • 1 king bed
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Superior City View
...
  • City view
  • 43 m²
  • 1 king bed or 2 semi double...
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Guestroom
...
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    Grand Superior Room
    ...
    • City view
    • 52 m²
    • 1 queen bed or 2 single bed...
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    Guestroom
    ...
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      Executive Bund View
      ...
      • River view
      • 43 m²
      • 1 king bed or 2 double beds
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      Deluxe Bund View
      ...
      • City view
      • 45 m²
      • 1 king bed or 2 semi double...
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      Grand Deluxe River View
      ...
      • River view
      • 56 m²
      • 1 queen bed
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      Executive City View
      ...
      • City view
      • 43 m²
      • 1 king bed or 2 double beds
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      Have a question for Grand Kempinski Hotel Shanghai?

      Nearest essentials

      Airports
      • 17 kilometers to
      • Shanghai Hongqiao International Airport (SHA)
      • 30 kilometers to
      • Shanghai Pudong International Airport (PVG)
      Public transportation
      • 300 meters to
      • Lujiazui Metro Station
      • 1.1 kilometers to
      • International Cruise Terminal Metro Station
      Hospital or clinic
      • 1.1 kilometers to
      • Shanghai Haiyuan Hospital
      Pharmacy
      • 1.6 kilometers to
      • GuoDa Pharmacy
      Convenience store
      • 450 meters to
      • Family Mart
      Cash withdrawal
      • on site

      More about

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      Verified guest reviews

      Agoda Reviews (339)
      Booking.com Reviews (843)

      5.7

      Filter by guest type:
      • Cleanliness 8.9
      • Facilities 8.4
      • Location 8.6
      • Room comfort and quality 8.5
      • Service 8.3
      • Value for money 8.0
      • Cleanliness 8.7
      • Facilities 8.2
      • Location 8.2
      • Room comfort and quality 8.4
      • Service 8.2
      • Value for money 7.9
      • Cleanliness 9.2
      • Facilities 8.8
      • Location 9.0
      • Room comfort and quality 8.6
      • Service 8.4
      • Value for money 8.0
      • Cleanliness 9.2
      • Facilities 8.6
      • Location 8.7
      • Room comfort and quality 9.0
      • Service 8.5
      • Value for money 8.4
      • Cleanliness 8.8
      • Facilities 7.8
      • Location 9.2
      • Room comfort and quality 8.8
      • Service 8.6
      • Value for money 8.2
      • Cleanliness 8.8
      • Facilities 9.0
      • Location 9.1
      • Room comfort and quality 8.5
      • Service 7.4
      • Value for money 7.7
      • Cleanliness 9.3
      • Facilities 9.0
      • Location 8.9
      • Room comfort and quality 8.9
      • Service 8.9
      • Value for money 8.9
      Provided by verified guests of Agoda
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      Room type
      • Superior City View
      • Deluxe Bund View
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      Showing 297 verified guest comments
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      8.4
      SHIBUTANI from Japan
      Solo traveler
      Deluxe Bund View
      Stayed 2 nights in January 2017
      Excellent”
      excellent
      Reviewed July 17, 2017
      Did you find this review helpful? |
      7.6
      andry from Indonesia
      Family with teens
      Superior City View
      Stayed 1 night in June 2017
      Good location,cleanliness room”
      Room facilities and location very good but concierge staff no good.no help anything.no good service for staff
      Reviewed June 30, 2017
      Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our services and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.
      Responded July 04, 2017
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      Grand Kempinski Hotel Shanghai
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      4.8
      YEWMENG from Singapore
      Business traveler
      Deluxe Bund View
      Stayed 1 night in February 2017
      Out of the way.... ”
      Nice hotel and value for money, out of the way from the airport, Clean hotel.
      Reviewed May 20, 2017
      Dear Guest, thank you for your wonderful review, great you enjoyed your stay and our hotel and our service met your satisfaction. Hope you enjoy your time in Shanghai.
      Responded July 04, 2017
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      Grand Kempinski Hotel Shanghai
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      9.6
      Seungwoo from South Korea
      Couple
      Deluxe Bund View
      Stayed 1 night in December 2016
      Great place for couple. ”
      Awesome night view, Great breakfast buffet. Absolutely perfect. Recommend.
      Reviewed May 18, 2017
      Your satisfaction is the best compliments for us. Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. We look forward to an opportunity to welcoming you back to us in the near future.
      Responded July 04, 2017
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      10.0
      ChingWen from Taiwan
      Business traveler
      Deluxe Bund View
      Stayed 3 nights in April 2017
      Perfect location! ”
      Super nice room with fantastic view!!
      Reviewed May 02, 2017
      Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.
      Responded July 04, 2017
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      7.2
      LOC from United States
      Business traveler
      Superior City View
      Stayed 1 night in April 2017
      Not a place for business travelers ”
      Pros: +friendly and helpful staff +location is in the center but take a little walking distance to the shops (10 mins) Cons: +horrible internet experience. The hotel gives 02 mbps free and charges for fast internet (05 mbps) 100 rmb/day. Which is terrible because 3g already running at 20 mbps average. I would suggest the hotel to upgrade their internet game. I wouldn't recommend this hotel for business travelers that need work done.
      Reviewed April 30, 2017
      Dear Guest, I am very sorry to read that your experience of Front Office and Housekeeping service team did not match your expectations. Please do accept my sincere apologies for any inconvenience caused. Providing excellent service that is gracious, personalized and attentive is our top priority and we’ll continue to train our team of hard-working colleagues on a daily basis.
      Responded July 04, 2017
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      9.2
      SHIRLEY from Philippines
      Family with teens
      Deluxe Bund View
      Stayed 3 nights in April 2017
      The place is really swanky and elegant. The facilities are complete and top-of-the-line. However the”
      Our compliments to the chefs of Elements -- the food was terrific! The baked goodies were divine.
      Reviewed April 27, 2017
      Your satisfaction is the best compliments for us. Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. We look forward to an opportunity to welcoming you back to us in the near future.
      Responded April 27, 2017
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      9.2
      Guat from Singapore
      Business traveler
      Executive Suite
      Stayed 2 nights in November 2016
      Great Service, Good View”
      First class service, good view. Just a little crowded when I was then. Probably due to the peak season. Good breakfast spread. Very happy with my stay.
      Reviewed March 28, 2017
      Dear Guest, thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai.
      Responded April 24, 2017
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      9.6
      Guat from Singapore
      Business traveler
      Deluxe Bund View
      Stayed 3 nights in November 2016
      Fantastic location”
      Nice view, good location, just very crowded , probably due to peak season
      Reviewed February 24, 2017
      Dear Guest, Thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai. Your feedback will help us better improve the standard of customer service and look forward to your stay again in the near future Grand Kempinski Hotel Shanghai.
      Responded April 24, 2017
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      Grand Kempinski Hotel Shanghai
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      8.8
      Veronika from Kazakhstan
      Business traveler
      Deluxe Bund View
      Stayed 2 nights in January 2017
      Excellent hotel”
      Rooms with city view has better view than bund view. Excellent spa, facilities and staff.
      Reviewed January 31, 2017
      Your satisfaction is the best compliments for us. Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. We look forward to an opportunity to welcoming you back to us in the near future.
      Responded July 04, 2017
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      Grand Kempinski Hotel Shanghai
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      Grand Kempinski Hotel Shanghai
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