Grand Lagoi Hotel by Nirwana Gardens
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Deluxe  - Bed Grand Lagoi Hotel by Nirwana Gardens
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8.0
Excellent
0.3% this month
/10
(1875 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location - 360 meters to the beach
Parking
FREE
  • Laguna Bintan Golf Club2.94 km
  • Ria Bintan Golf Club4.44 km
  • Treasure Bay4.89 km
  • Banyan Tree Temple24.44 km
  • Grotto Santa Maria24.45 km
  • Penyengat Island28.04 km
  • Avalokitesvara Graha Temple30.27 km
  • Trikora Beach34.45 km
  • 500 Lohan Temple35.75 km
  • White Sands Island36.35 km
  • Free Wi-Fi
    2018

    Grand Lagoi Hotel by Nirwana Gardens

    Jl. Gurindam Duabelas, Lagoi, Bintan Island, Indonesia, 29155 - See map

    This property is in high demand!

    Booked 39 times

    "Hotel is good for a short 2-3 days trip with nearby shops, local food and swim on the roof top pool or bicycle around the lake."
    Ms Y. - December 31, 2018
    Excellent service
    8.7 rating for service
    Excellent cleanliness
    8.5 rating for cleanliness
    Excellent comfort
    8.5 room quality and comfort
    Exceptional reputation
    Recommended by 83% of guests
    • Airport transfer

    • 360 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    Cheaper than 77% of all properties in Bintan Island in the last 24 hoursCompared to 81 Bintan Island properties at Agoda for various dates
    Property ranking|Compared to 81 Bintan Island properties
    See all rankings
    Room comfort score
    8.5/10
    Cleanliness score
    8.5/10
    Room size
    42 sqm.
    Service score
    8.7/10
    Better than
    95
    %
    of Bintan Island properties
    Better than
    85
    %
    of Bintan Island properties
    Bigger than
    83
    %
    of Bintan Island properties
    Better than
    81
    %
    of Bintan Island properties
    Value for money7.9
    Distance to city center65 km
    Location rating7.4
    Nearest airportHang Nadim Airport (BTH)
    Distance to airport28.6 km

    Rooms available at Grand Lagoi Hotel by Nirwana Gardens

    8.5
    Excellent
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 2 single beds or 1 queen be...
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    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 47 m²/506 ft²
    • Street view
    • 1 queen bed or 2 single bed...
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    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 37 m²/398 ft²
    • Balcony/terrace
    • 2 single beds or 1 queen be...
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    Suite
    Suite
    ...
    • Room size: 50 m²/538 ft²
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    Family Quad Room
    Family Quad Room
    ...
    • Room size: 47 m²/506 ft²
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    Suite Standard
    Suite Standard
    ...
    • Room size: 50 m²/538 ft²
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Balcony/terrace
    • Shower
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    Premium Double
    Premium Double
    ...
    • Balcony/terrace
    • Shower
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    Junior Suite
    Junior Suite
    ...
    • Balcony/terrace
    • Shower
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    Double Or Twin Grand Deluxe
    Double Or Twin Grand Deluxe
    ...
    • Balcony/terrace
    Enter dates to see prices

    What people love about Grand Lagoi Hotel by Nirwana Gardens

    • 8.0
      Very good
      Staff 

      "Staffs are friendly to help as well."

      SHARON

      |

      January 2, 2019

    • 8.4
      Excellent
      Staff 

      "Hotel staff very polite and helpful."

      Lee

      |

      December 11, 2018

    • 4.0
      Review score
      Staff 

      "Some staffs are very good services."

      PHONGPHAN

      |

      January 14, 2019

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    More about Grand Lagoi Hotel by Nirwana Gardens

    More about Grand Lagoi Hotel by Nirwana Gardens

    9.2
    Exceptional

    "Great infinity pool with lake and sea view"

    Aik

    |

    December 25, 2018

    An overview

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    Most talked about facilities

    Beach
    77 mentions
    Housekeeping
    54 mentions
    Swimming Pool
    53 mentions
    Breakfast
    49 mentions

    What they offer

    6.8
    Good
    Staff 

    "The staffs are very helpful and friendly."

    LIU

    |

    December 27, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Village Cafe and Resto
    Cuisine:Asian, Indonesian, International
    Bar7 Rooftop Bar & Grill
    Cuisine:Indonesian, International, Grill/BBQ
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Lagoi Hotel by Nirwana Gardens from real guests

    Overall rating
    8.0
    Excellent
    From 1875 reviews
    Provided by verified guests of
    Agoda Reviews (1370)Booking.com Reviews (505)
    Rating via Agoda8.0
    /
    10
    Excellent
    0.3% this month
    Cleanliness8.5
    Facilities7.6
    Location7.4
    Room comfort and quality8.5
    Service8.7
    Value for money7.9
    High score for Bintan Island
    Rating
    9+ Exceptional (217)
    8-9 Excellent (163)
    7-8 Very Good (189)
    6-7 Good (72)
    <6 Below Expectation (105)
    Time of the year
    Mar - May (184)
    Jun - Aug (192)
    Sep - Nov (168)
    Dec - Feb (202)
    All guests (1370)
    All room types
    All languages

    Show reviews that mention 

    Showing 746 verified guest comments
    12345
    7.2
    Very good
    Yongtao from Singapore
    Couple
    Grand Deluxe
    Stayed 3 nights in May 2019

    Slow Wifi”

    Free wifi is very slow. Staff services are excellent. Not many activities you can do at or around the hotel but there is free shuttle bus service to other resorts under the same group where you can explore and enjoy the facilities there.

    Reviewed July 18, 2019

    Dear Yongtao, thank you for extending the compliments. it is an honour to read that your time with us was memorable thanks to the quality of service, professionalism, and attention of all our team members. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

    Responded July 29, 2019
    Grand Lagoi Hotel by Nirwana Gardens
    10.0
    Exceptional
    Cecilia from Singapore
    Couple
    Deluxe
    Stayed 2 nights in July 2019

    Clean and Bright Hotel near the Beach”

    Hotel was nice, at affordable price we were surprised how new and polished everything looks. I was in Bintan Lagoon Resort the year before and preferred this hotel. Buffet breakfast had a very nice Indo and western spread, there were omelette station and fresh pancakes and waffles station among other Indonesian selections. Beach nearby was amazing, the sand was white and soft, beach was decently clean and there are a small range of activity like ATV, Kayaking, and jet-ski for a very affordable price. We had a lovely time resting on the beanbag by the beach after our kayaking. The nearby mall and shops were great, it has a few local food options. Warung Yeah was my favorite, serving fuss free Indonesian grubs. We came with understanding that this is not a resort so did not expect much. But we were pleasantly surprised by the entertainment room, with pool table and PS4. Ended up spending a few hours there too. There was a cinema there as well.

    Reviewed July 15, 2019

    Dear Cecilia, thank you for taking the time to share your experience with us. We strive for excellence and it truly makes our day to hear that you had such a great time with us. We are certainly glad that you have enjoyed the breakfast buffet, in-house entertainment, Lagoi Beach, nearby activities and local food options surrounding the Hotel. It was our pleasure to have you with us and we look forward to welcoming you back.

    Responded July 29, 2019
    Grand Lagoi Hotel by Nirwana Gardens
    8.4
    Excellent
    Yan from Singapore
    Group
    Grand Deluxe
    Stayed 2 nights in June 2019

    Value for money, facility average”

    Value for money! Entertainment room had Nintendo switch, PlayStation, billiard table. Badminton and table tennis were open air, so subjected to wind/rainy conditions. Table tennis racquets were rather worn out. Service could have been better at rooftop bar. Fan/aircon were not turned on - we were the first customers to be seated for dinner. Only turned on after we got really warm and more customers were seated. Buffet spread were okay. Laksa was yummy - chef made yellow noodles altho I’ve already requested for clear noodles.

    Reviewed June 04, 2019
    9.2
    Exceptional
    Choon from Singapore
    Couple
    Deluxe
    Stayed 2 nights in June 2019

    A few days to forget work”

    From time to time, the pressure cooker of Singapore life-style needs an escape route to freshen up, and Bintan is a sleepy haven that fits the bill, relatively speaking. Our aim at Grand Lagoi was not to do a lot of things, but indulge in enough activities to not feel boring. Some memorable activities include cycling around the tranquil lake, watching movies as the sole couple, dipping at the rooftop infinity pool, exercising at the gym, visiting the sister resort at Nirwana Gardens, strolling on the crab-infested beach far from shore at low-tide and relaxing with an Indonesian massage at the Lagoi Plaza. While ours is an ever-changing landscape to compete to be number one, Bintan will likely retain that sleepy image for a long time to come, new developments on the island notwithstanding. Because stressed out Singaporeans find it a refuge in a short getaway.

    Reviewed June 30, 2019
    9.6
    Exceptional
    Tong from Singapore
    Couple
    Deluxe
    Stayed 2 nights in April 2019

    Relatively New Hotel”

    Hotel was relatively new which is good. However, location wise was not as convenient as the other major hotels on Bintan Island. Everything was good and decent for a short stay.

    Reviewed July 23, 2019

    Dear Tong, we are happy to learn that you enjoyed your stay with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you at Grand Lagoi Hotel when your travel brings you back to Bintan.

    Responded July 29, 2019
    Grand Lagoi Hotel by Nirwana Gardens
    8.4
    Excellent
    Gary from Singapore
    Couple
    Deluxe
    Stayed 1 night in March 2019

    Excellent”

    The bed was comfortable and was quiet;staffs are friendly. It would be better if they could give us a large bed or free upgrade as other hotels that I went to were able to. Nothing much to complain about.

    Reviewed March 19, 2019
    5.6
    Manoaj from Singapore
    Family with teens
    Grand Deluxe
    Stayed 3 nights in July 2019

    Disappointing!”

    This hotel has excellent staff, but everything else was disappointing. Breakfast was limited, and 4 days of my breakfast saw many dishes repeated at breakfast. Room service taste was mediocre and the price was exorbitant! Transport from the hotel was over priced and cocktail drinks served at the bar tasted like mocktails.

    Reviewed July 15, 2019

    Dear Manoaj, I'm sorry to hear the food and drinks weren't up to your expectations and this has been addressed to our F&B team for their attention. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We would love to have you back to better serve you in the near future at Grand Lagoi Hotel.

    Responded July 29, 2019
    Grand Lagoi Hotel by Nirwana Gardens
    7.6
    Very good
    Alan from Singapore
    Couple
    Deluxe
    Stayed 2 nights in June 2019

    Very slow wifi”

    3days 2 nights stays in this hotel. Was greeted by their staff at the ferry terminal and he brought us to the hotel by a mini bus. Upon reaching the hotel, fast check in as the room is ready. Nice clean room with balcony. Comfortable bed with satellite tv. No complain on the room and the staff were very friendly and helpful. The wifi were bad, very slow and to make matter worse, the reception there was bad too as I use data from XL. The hotel should consider upgrading their wifi.

    Reviewed June 25, 2019
    9.2
    Exceptional
    Maheswari from Singapore
    Couple
    Deluxe
    Stayed 2 nights in June 2019

    Good hotel! ”

    The hotel was really clean and all the staff were extremely friendly. There's a games room available within the hotel which was highly entertaining. The hotel is situated beside lagoi plaza but there's really nothing much in that mall/plaza. Hence, we were quite thankful for the games room and the beautiful infinity pool. Breakfast spread was decent too. We got the deluxe room which was comfortable. There was a rain shower in the bathroom which was a pleasant surprise! It did take us by surprise that we were asked to give a 2million rupiah deposit when we wanted to check in but the staff was kind enough to tell me that if we didn't want to give the deposit, we just had to pay for room service upfront. A good experience overall:)

    Reviewed June 22, 2019
    8.8
    Excellent
    Prabhulingam from Singapore
    Couple
    Grand Deluxe
    Stayed 2 nights in June 2019

    Best place to relax”

    Pros: Friendly Staff, Less crowded resort, Nearby beach which is calm and clean, Infinity pool, Game room, Shuttle bus Cons: Poor wifi, not much activities here (have to travel to Nirvana resort for attractions)

    Reviewed June 18, 2019
    8.8
    Excellent
    Tani
    Couple
    Deluxe
    Stayed 2 nights in June 2019

    Thoughtful, filled with effort and friendly”

    Yanti cooperated with her housekeeping team in providing an anniversary decoration for us. The decoration was beautiful. A lot of effort could be seen. When requested for material for writing at the reception, a staff was really helpful and keen in delivering it. Even the drivers were all genuinely friendly and smiley. It wasn’t our first but second time here. Both stays were great. However, this time was really memorable and it exceeded my expectations. Really thankful for all the teams here :) I’ll visit for the third time.

    Reviewed June 13, 2019
    8.0
    Excellent
    Chian from Singapore
    Group
    Deluxe Double or Twin Room
    Stayed 1 night in August 2018

    Nice quiet resort”

    If you need a getaway from buzz, this is a suitable place to be. It’s next to the plaza where we got most of our meals, and you can walk to the beach where the locals are. The resort also has a games room where you can spend some time at. Staff are generally friendly as with all hospitable Indonesians :)

    Reviewed June 13, 2019
    8.0
    Excellent
    Jacqueline from Singapore
    Couple
    Grand Deluxe
    Stayed 2 nights in May 2019

    Suitable for 2D1N”

    Overall its quite nice. There is Lagoi Bay just next to it which is convenient. But honestly, there are nothing much to shop there. The only nice eating place is at Yeah Bintan right by the beach. 3 days 2 nights was a little too much for me as it gets bored on the 2nd day already. Not much entertainment, hotel games, gym facilities are limited but the pool is nice.

    Reviewed May 21, 2019
    9.6
    Exceptional
    Natasha
    Family with teens
    Deluxe
    Stayed 2 nights in May 2019

    10/10 Would Go Again”

    The hotel was almost exactly the same as in the pictures. Short walk to Lagoi Plaza which had a fair selection of affordable eateries, and the beach there is really beautiful and clean. Had a great experience with my family and would definitely go again!

    Reviewed May 17, 2019
    10.0
    Exceptional
    Raymond from Philippines
    Couple
    Deluxe
    Stayed 1 night in February 2019

    A place to relax”

    Almost everything you need is here. Pleasant ambience, great facilities, nice hotel staff, complete facilities. Cons Hotel deposit is too high for 2M IDR. Stores outside closes early at 9PM Local time. Breakfast buffet choices is limited. Nearby construction is a distraction to the nice view. Overall, 5 star still. :)

    Reviewed February 24, 2019
    8.4
    Excellent
    Mohamed from Singapore
    Family with young children
    Deluxe Double or Twin Room
    Stayed 2 nights in December 2018

    Comfortable bed and good location for cheaper food options”

    This is our second visit to Grand Lagoi. We love the beach though its not private but its beautiful. Its walking distance to the Mall (not that much of mall though, like 5 shops and 2 spa). You can find cheaper spa massage and Local but delicious food options. The swimming pool is quite small and dull not much fun for children. But the playroom was great, we spent a long time there. We also enjoyed the entertainment room which in my opinion need more improvement and games option. Overall a great and relax stay.

    Reviewed January 14, 2019
    9.2
    Exceptional
    Lixin from Singapore
    Couple
    Deluxe
    Stayed 2 nights in December 2018

    Perfect”

    Hotel is located near ferry terminal, walking distance from Lagoi Bay. It's a pity that the shops in Lagoi Plaza is not fully opened yet, but otherwise, for a relaxing getaway is perfect. would definitely book with Grand Lagoi again.

    Reviewed January 10, 2019
    8.4
    Excellent
    Mervin from Singapore
    Couple
    Grand Deluxe
    Stayed 2 nights in August 2018

    Great location around Lagoi Bay”

    Good value and location if you are looking for something other than the popular Canopi area. Hotel has great facilities and transport to related hotels in other areas and discount. But the offerings at Lagoi Bay itself might be a deterring factor.

    Reviewed January 03, 2019
    8.0
    Excellent
    Aaron from Singapore
    Couple
    Grand Deluxe
    Stayed 3 nights in November 2018

    Good and clean ; new hotel.Some kinks to improve ”

    Enjoy the fact that it has a Entertainment room with PS4 , Xbox and Switch. Internet is slower than Warang Yeah (restaurant near the beach) and if you want a faster internet, it’s chargable. Limited room service choices especially for local food. Limited breakfast options too.. Don’t use too many toilet paper at one go, it might choke the toilet.

    Reviewed November 06, 2018
    8.8
    Excellent
    Abdul from Singapore
    Group
    Stayed 1 night in September 2018

    Location, Clean & Big Room, Shuttle Service”

    Hotel provides free shuttle from ferry terminal to hotel and vice versa which is about 10 mins. Hourly free shuttle service from hotel to Nirwana Gardens Resort for some not cheap activities. Hotel looks new, big and clean room. Beside is Plaza Lagoi Mall which has about 20 shops including few eateries. About 8 mins walking distance from the hotel to the beach/sea area where there several activities which is cheaper than at Nirwana Gardens Resort. One of the hotel employee gave me a wrong information that there is no activity at the beach/sea area near the hotel except at Nirwana Gardens. I believed she has not been to the beach/sea area since working there.

    Reviewed September 24, 2018
    12345
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    • Very good location
    • Laguna Bintan Golf Club