This property is in high demand!
8 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Waterfront location next to the Cat Statue and Kuching Waterfront with...
Location is superb and walking distance to the waterfront.
- River and waterfront views earn consistent praise from guests staying...
Clean and cozy room, with a nice city view.
- Good choice for families: spacious rooms and connecting-room options,...
Recommended for family vacation.
- Good value for money is noted repeatedly: many guests find the central...
This is an excellent hotel and excellent value for money.

I love their Sarawak Laksa!
Free Wi-Fi
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Pool (kids)
Luggage storage
8 travelers have booked today.
Based on 16,343 verified reviews
9.2
8.6
8.5
8.4
8.4
7.9
Location rating score
There are 161 places in walking distance!
| Value for money | 8.5 |
| Location rating | 9.2 |
| Nearest airport | Kuching International Airport (KCH) |
| Distance to airport | 8.0 km |
8.6
Excellent
River view
Mobility accessibility
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
8.6
Excellent
River view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Internet access – wireless
8.7
Excellent
City view
Mobility accessibility
Electric kettle
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
River view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Internet access – wireless
8.8
Excellent
River view
Electric kettle
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Separate shower/bathtub
Shower
Toiletries
8.6
Excellent
City view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Internet access – wireless
9.1
Exceptional
City view
Electric kettle
Bathrobes
Bathroom phone
Hair dryer
Mirror
Private bathroom
Scale
Shower
Toiletries
City view
Hair dryer
Private bathroom
Shower
Toiletries
Internet access – wireless
Satellite/cable channels
Telephone
Air conditioning
Mini bar
9.0
Excellent
River view
Bathrobes
Bathtub
Hair dryer
Mirror
Shower
Toiletries
Towels
Internet access – wireless
LAN Internet in room [free]
River view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Separate shower/bathtub
Shower
Towels
Internet access – wireless
Yes! Grand Margherita Hotel offers laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
While on family vacation with your loved ones, your children can also discover the fun in sports and recreation facilities available at Grand Margherita Hotel which include kids pool and children's playground.
While remaining at Grand Margherita Hotel, begin your getaway by checking out the nearest points of interest that are within close proximity to the property which include Mohamed Yahia & Sons, Popular Book Co, and Sarawak Plaza.
While remaining at Grand Margherita Hotel, indulge in your evening or night out at Monkeebar to get the most out of your nightlife.
Grand Margherita Hotel's most popular month where verified tourists have stayed the most is in September.
Verified guests that stayed at Grand Margherita Hotel have given this property a rating of 9.188 for its remarkable location as the main highlight for their stay.
Past solo travelers that have stayed at this property have given Grand Margherita Hotel an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Grand Margherita Hotel is situated within Kuching City Center, which makes it effortlessly close to natural sights including Matang Wildlife Centre.
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.
The nearest airport to Grand Margherita Hotel is Kuching International Airport, 8.0 km away.
Prices drop the moment you sign in!

Experience Luxury and Convenience at Grand Margherita Hotel
Welcome to Grand Margherita Hotel, a 4-star hotel located in the heart of Kuching, Malaysia. With its prime location and impeccable service, this hotel offers a luxurious and convenient stay for both business and leisure travelers.
Featuring 288 elegantly designed rooms, Grand Margherita Hotel provides a comfortable and stylish retreat for guests. Each room is thoughtfully furnished with modern amenities, ensuring a pleasant and relaxing stay. Whether you choose a cozy Deluxe Room or a spacious Suite, you can expect a restful night's sleep and a tranquil ambiance.
Conveniently located just 20 minutes away from the airport, Grand Margherita Hotel offers easy access to the city's major attractions and business centers. Whether you're here for a business meeting or to explore the charming city of Kuching, you'll find this hotel to be the perfect base for your adventures.
Check-in at Grand Margherita Hotel begins at 02:00 PM, allowing you ample time to settle in and unwind after your journey. The check-out time is at 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or catch up on some last-minute work.
Families traveling with children will appreciate the hotel's child policy. Grand Margherita Hotel welcomes children between the ages of 2 to 12 to stay free of charge. This makes it an ideal choice for families looking for a comfortable and budget-friendly accommodation in Kuching.
With its rich history dating back to 1976, Grand Margherita Hotel has been a prominent landmark in Kuching for decades. Over the years, it has established itself as a trusted and renowned hotel, known for its exceptional service and warm hospitality.
Experience the perfect blend of luxury, convenience, and Malaysian hospitality at Grand Margherita Hotel. Book your stay today and discover all that Kuching has to offer from the comfort of this exquisite hotel.
Unwind and Indulge in Grand Margherita Hotel's Entertainment Facilities
At Grand Margherita Hotel, we understand the importance of providing a complete entertainment experience for our guests. Our hotel boasts a wide range of entertainment facilities that are sure to keep you entertained throughout your stay.
Step into our shops and indulge in a retail therapy session like no other. Whether you're looking for the latest fashion trends, unique souvenirs, or exquisite local handicrafts, our shops have it all. Browse through a variety of options and take home a piece of Kuching with you.
After a long day of exploring the city, unwind at our bar and enjoy a refreshing drink in a relaxed and inviting atmosphere. Sip on a signature cocktail or sample a selection of premium wines while socializing with fellow travelers or simply enjoying some alone time.
Pamper yourself at our salon, where our professional stylists are ready to provide you with a rejuvenating experience. From haircuts and styling to manicures and pedicures, our salon offers a range of services to help you look and feel your best.
Lastly, don't forget to visit our gift/souvenir shop to find the perfect memento to remember your stay in Kuching. Whether it's a traditional handicraft or a unique trinket, our shop has a wide selection of souvenirs that will make your memories last a lifetime.
At Grand Margherita Hotel, we strive to provide our guests with a truly memorable experience, and our entertainment facilities are just one way we achieve this. So come and unwind, indulge, and take home a piece of Kuching with you.
Stay Active and Refreshed at Grand Margherita Hotel's Sports Facilities
At Grand Margherita Hotel, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to our guests' diverse needs. Our well-equipped fitness center is perfect for those looking to maintain their workout routine. With state-of-the-art equipment and expert trainers, you can enjoy a productive and invigorating exercise session.
For those who prefer a more leisurely way to stay active, our poolside bar is the ideal spot. Take a refreshing dip in our sparkling swimming pool and then relax with a refreshing drink from our bar. Enjoy the tropical ambiance as you soak up the sun and unwind after a long day of exploring Kuching.
Whether you're a fitness enthusiast or simply looking to relax and rejuvenate, Grand Margherita Hotel's sports facilities have got you covered. Stay active, stay refreshed, and make the most of your stay with us.
Convenience Facilities at Grand Margherita Hotel
Grand Margherita Hotel in Kuching, Malaysia offers a wide range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can enjoy delicious meals and snacks at any time of the day or night, right in the comfort of their own room. The hotel also provides laundry service, making it convenient for guests to have their clothes cleaned and pressed without having to leave the premises.
For added convenience, Grand Margherita Hotel offers safety deposit boxes to keep valuable belongings secure, as well as a concierge service to assist guests with any requests or inquiries they may have. Wi-Fi is available in public areas, allowing guests to stay connected and browse the internet effortlessly. The hotel also provides a designated smoking area for smokers, ensuring a comfortable environment for both smokers and non-smokers.
In addition to these facilities, Grand Margherita Hotel offers free Wi-Fi in all rooms, allowing guests to stay connected and productive throughout their stay. The hotel also provides services such as dry cleaning, express check-in/check-out, and luggage storage, making it convenient for guests to manage their travel arrangements. With daily housekeeping, guests can enjoy a clean and well-maintained room throughout their stay at Grand Margherita Hotel.
Convenient Transport Facilities at Grand Margherita Hotel
Grand Margherita Hotel offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, making it easy for travelers to reach the hotel upon arrival in Kuching. Whether you are traveling for business or leisure, this service ensures a smooth and comfortable journey to and from the airport.
For guests who prefer to drive, Grand Margherita Hotel offers a spacious car park onsite. This facility provides a secure and convenient place to park your vehicle, giving you peace of mind during your stay. What's more, the car park is free of charge, allowing guests to save on parking fees and enjoy a stress-free experience.
If you don't have your own vehicle, the hotel also offers car hire services. This allows you to explore the vibrant city of Kuching and its surrounding areas at your own pace. Whether you want to visit popular attractions or discover hidden gems, having a car at your disposal gives you the freedom to create your own itinerary and make the most of your time in Kuching.
With its comprehensive transport facilities, Grand Margherita Hotel ensures that guests have easy access to transportation options, making their stay in Kuching convenient and enjoyable.
Luxurious Room Facilities at Grand Margherita Hotel
Indulge in a world of comfort and luxury at Grand Margherita Hotel, where every room is equipped with a range of top-notch facilities to ensure an unforgettable stay. Step into your room and be greeted by a refreshing blast of cool air, thanks to the efficient air conditioning system. Feel like royalty as you slip into a plush bathrobe, adding an extra touch of opulence to your stay.
For entertainment, the in-house movies provide a wide selection of films for you to enjoy in the comfort of your room. Sit back and relax while catching up on your favorite shows on the television, or take advantage of the hairdryer to style your hair before heading out for a night on the town.
The mini bar is fully stocked with an array of beverages and snacks, perfect for those late-night cravings. Stay connected with the satellite/cable TV, offering a wide range of channels to suit every preference. With these exceptional room facilities, Grand Margherita Hotel guarantees a truly luxurious and comfortable experience for all guests.
Indulge in a Gastronomic Journey at Grand Margherita Hotel
At Grand Margherita Hotel, dining is not just a necessity, but a delightful experience that will tantalize your taste buds. With a range of dining facilities to choose from, you will be spoilt for choice during your stay. Start your day with a scrumptious breakfast buffet at the hotel's restaurant, where a wide array of local and international delights await you. From freshly baked pastries to made-to-order omelettes, there is something to satisfy every palate.
For a quick pick-me-up or a casual bite, head to the coffee shop, where you can enjoy a cup of aromatic coffee or indulge in a selection of light snacks and pastries. If you prefer to dine in the comfort of your room, take advantage of the 24-hour room service, which offers an extensive menu featuring both local and international cuisines.
For those who love the smoky flavors of grilled dishes, the hotel also provides BBQ facilities where you can gather with friends and family for a memorable outdoor dining experience. And if you are looking for halal options, the hotel has a halal restaurant that serves delicious Malaysian and international dishes prepared in accordance with Islamic dietary laws. With daily housekeeping ensuring a clean and inviting dining environment, Grand Margherita Hotel is the perfect place to indulge in a gastronomic journey.
Comfortable and Diverse Room Options at Grand Margherita Hotel
Discover a variety of inviting rooms at the Grand Margherita Hotel in Kuching, each designed to cater to different preferences and group sizes. Choose from the spacious Junior Suite with Breakfast, offering 55 square meters of comfort with a luxurious King Bed, or opt for the well-appointed Deluxe Twin City View and Executive Deluxe Twin City View rooms, both featuring two double or queen beds respectively. For those seeking stunning river or city vistas, the Executive Deluxe King River View and Superior River View Twin Room provide picturesque scenery alongside cozy accommodations, while the newly renovated Superior Twin Room presents a fresh, modern space for guests. Whether traveling solo, as a couple, or with family, these diverse room options ensure a perfect fit for every stay.
Discover the Vibrant Heart of Kuching City Center
Nestled in the heart of Kuching, Malaysia, the Grand Margherita Hotel offers an unrivaled location for exploring the vibrant city center. With its strategic position along the Sarawak River, guests can enjoy breathtaking views of the riverfront and the bustling activity that unfolds along its banks.
Step outside the hotel and find yourself immersed in the rich cultural tapestry of Kuching. Take a leisurely stroll along the river promenade, where you can admire the beautifully preserved colonial buildings that line the waterfront. Explore the nearby Main Bazaar, a bustling street filled with shops selling traditional crafts, antiques, and souvenirs. Indulge in the vibrant flavors of local cuisine at the numerous street food stalls and restaurants that dot the area.
For those seeking a taste of history and culture, the Kuching City Center is home to a wealth of attractions. Visit the iconic Astana, the former residence of the White Rajahs, which now serves as the official residence of the Governor of Sarawak. Discover the rich heritage of the region at the Sarawak Museum, where you can delve into the history, culture, and natural wonders of Borneo.
Whether you're a history buff, a food lover, or simply looking to soak up the lively atmosphere of Kuching, the Grand Margherita Hotel's prime location in the city center ensures that you're never far from the action. Immerse yourself in the vibrant heart of Kuching and create unforgettable memories at this exceptional hotel.
Convenient Transportation from Kuching Airport to Grand Margherita Hotel
Located in the heart of Kuching City Center, Grand Margherita Hotel offers a luxurious and comfortable stay for travelers visiting Kuching, Malaysia. Upon arrival at Kuching International Airport, getting to the hotel is a breeze. With various transportation options available, you can choose the most convenient and efficient way to reach your destination.
One of the easiest ways to get to Grand Margherita Hotel from the airport is by taxi. As you step out of the arrival hall, you will find a fleet of taxis waiting to take you to your hotel. The journey to the hotel takes approximately 20 minutes, depending on traffic conditions. Taxis in Kuching are metered, ensuring a fair and transparent fare. It is advisable to negotiate the fare with the driver before starting the journey.
Another option to consider is the airport shuttle service. The hotel provides a shuttle service that operates between Kuching International Airport and Grand Margherita Hotel. The shuttle service offers a comfortable and hassle-free ride, allowing you to relax and enjoy the scenic views of Kuching on the way. The shuttle departs from the airport at regular intervals, making it convenient for travelers arriving at any time of the day. It is recommended to check with the hotel in advance for the shuttle schedule and make a reservation if required. The journey usually takes around 30 minutes, depending on traffic conditions.
Discover the Rich Heritage of Kuching at Grand Margherita Hotel
Nestled in the heart of Kuching, Malaysia, Grand Margherita Hotel offers a convenient location for exploring the city's rich cultural heritage. Just a stone's throw away from the hotel, you'll find a plethora of landmarks and attractions that showcase the history and charm of this vibrant city.
One of the must-visit landmarks near the hotel is the Kuching Esplanade, a picturesque waterfront promenade that offers stunning views of the Sarawak River. Take a leisurely stroll along the esplanade and soak in the tranquil atmosphere while admiring the traditional wooden houses and bustling river traffic.
For history buffs, the Sarawak Museum and Chinese Museum are just a short distance from the hotel. Immerse yourself in the fascinating exhibits that showcase the diverse cultures and traditions of Sarawak. Don't miss the Cat Monument, a quirky statue that pays homage to the city's feline residents and their significance in local folklore.
The Old Courthouse, located nearby, is a magnificent colonial building that now houses a gallery and a restaurant. Step back in time as you explore the elegant architecture and learn about the city's colonial past. If you're looking to experience the local culture, head to Carpenter Street, a vibrant street lined with traditional shops and eateries. Indulge in local delicacies and shop for unique souvenirs to take home.
Other notable attractions within walking distance include Tua Pek Kong, a Chinese temple with intricate architecture, the Textile Museum that showcases Sarawak's rich textile heritage, and the Orang Utan Murals, vibrant street art that adds a touch of color to the city. Lastly, don't forget to visit the Kuching Mosque, a beautiful place of worship that reflects the city's multiculturalism.
With its prime location, Grand Margherita Hotel is the ideal base for discovering the rich heritage and attractions of Kuching. Whether you're a history enthusiast or simply looking to immerse yourself in the local culture, this hotel offers easy access to the city's most iconic landmarks and attractions.
A Culinary Adventure Awaits
When it comes to dining options, Grand Margherita Hotel is surrounded by a plethora of restaurants that will satisfy every palate. Just a stone's throw away from the hotel, you'll find Topspot Food Court, a popular local haunt known for its fresh seafood and vibrant atmosphere. For those craving authentic Malaysian cuisine, Ceylonese Restaurant Sdn Bhd offers a range of flavorful dishes that will transport you to the heart of Malaysia. If you're in the mood for traditional Dayak cuisine, Rumah Asap Tabuan Dayak is the place to go, serving up delicious smoked meats and indigenous delicacies. For a taste of local fusion cuisine, Lepau Restaurant is a must-visit, combining traditional flavors with modern twists. Annuar BBQ Steamboat is perfect for those who love the interactive dining experience of grilling your own food. If you're looking for a cozy cafe to unwind, RJ Cafe @ Padungan and Chong Choon Cafe offer a relaxing ambiance and a variety of beverages. For a unique dining experience, The Junk is a themed restaurant that will transport you back in time with its vintage decor and delectable menu. And for those craving the iconic Sarawak Laksa, KING LAKSA SARAWAK (ICOM SQUARE) is the go-to spot. With such a diverse range of dining options just steps away from the hotel, guests at Grand Margherita Hotel are truly spoiled for choice.
Shop 'til You Drop at Grand Margherita Hotel's Surrounding Shopping Landmarks
Located in the heart of Kuching, Grand Margherita Hotel offers easy access to a plethora of shopping landmarks. Just a stone's throw away from the hotel, you'll find Plaza Merdeka, a modern shopping complex that houses a wide range of retail outlets, dining options, and entertainment facilities. If you're looking for unique souvenirs and local handicrafts, Unika Borneo Art & Artifacts and Unika Sarawak are the perfect places to explore. For book lovers, Popular Book Co is a must-visit, offering a vast selection of reading materials. Additionally, Sarawak Plaza is a popular destination for fashion enthusiasts, with numerous boutique stores and international brands to choose from. Whether you're searching for trendy fashion pieces, one-of-a-kind artworks, or simply want to indulge in some retail therapy, Grand Margherita Hotel's surrounding shopping landmarks have something for everyone.
Affordable Luxury: Experience Grand Margherita Hotel at an Unbeatable Price
When it comes to finding the perfect accommodation in Kuching, Grand Margherita Hotel offers an exceptional blend of luxury and affordability. With an average price of $81 per room, this hotel provides an unforgettable experience without breaking the bank.
In comparison to the average price of a hotel room in Kuching, which stands at $45, Grand Margherita Hotel offers incredible value for money. For just a slightly higher price, guests can indulge in the lavish amenities and impeccable service that this renowned hotel is known for.
Nestled in the heart of Kuching, Grand Margherita Hotel boasts stunning views of the Sarawak River and is conveniently located near popular attractions and shopping destinations. Whether you're a business traveler or a leisure seeker, this hotel offers a range of room options to suit every budget and preference. From spacious deluxe rooms to elegant suites, each accommodation is tastefully decorated and equipped with modern amenities to ensure a comfortable stay.
Don't miss out on the opportunity to experience the grandeur of Grand Margherita Hotel at an unbeatable price. Book your stay today and discover why this hotel is a favorite among travelers seeking both luxury and affordability in Kuching.
Excellent Service and Friendly Staff at Grand Margherita Hotel
Grand Margherita Hotel in Kuching, Malaysia, has received rave reviews from its guests for its exceptional service and friendly staff. Visitors have consistently praised the hotel staff for their warm and welcoming demeanor, making their stay truly memorable. The hotel's location is also highly regarded, with guests appreciating its convenient proximity to various attractions and amenities in the city.
Reviewers have also commended the hotel for its cleanliness, highlighting the meticulous efforts of the housekeeping team. The rooms are described as spacious and well-maintained, providing guests with a comfortable and enjoyable stay. The hotel's commitment to cleanliness is evident throughout the property, ensuring a hygienic environment for all guests.
Furthermore, the hotel's restaurant has received high praise for its delicious food and a wide variety of options. Guests have thoroughly enjoyed the breakfast spread, which is said to be both extensive and delectable. With a combination of great service, comfortable rooms, and delectable cuisine, Grand Margherita Hotel is highly recommended for a delightful stay in Kuching.
A Memorable Stay at Grand Margherita Hotel
Grand Margherita Hotel in Kuching, Malaysia, has garnered impressive customer ratings across various categories, making it a top choice for travelers seeking a memorable stay. With an overall rating of 8.4, guests have consistently praised the hotel for its exceptional service and top-notch facilities.
When it comes to value for money, Grand Margherita Hotel scores an impressive 8.3. Guests appreciate the excellent amenities and services offered at reasonable prices, ensuring that their stay is not only enjoyable but also affordable. The hotel's commitment to providing a comfortable and luxurious experience without breaking the bank is truly commendable.
The hotel's facilities have also received high praise, with a rating of 8.1. From the well-equipped fitness center to the refreshing swimming pool, guests have access to a range of amenities that cater to their every need. Whether it's a relaxing dip in the pool or an invigorating workout session, Grand Margherita Hotel ensures that guests have ample opportunities to unwind and rejuvenate during their stay.
Excellent8.4
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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From 16,343 reviews
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The hotel's warm hospitality ensures a welcoming stay for guests. Conveniently located in Kuching's heart, it offers easy access to the city's Waterfront, shops, and restaurants. The rooms are comfortable, clean, with stunning views of the city and river. Guests can enjoy a tasty breakfast with a wide range of delicious food, including local cuisine.
Conveniently located hotel with opportunities for improvement in room and bathroom upkeep. Limited parking space during peak season could be challenging.
Location
Service
Cleanliness
Breakfast
Room comfort
Room size
Room view
Bathroom
Value for money
Great Service. Value for Money. Nice riverview from hotel room. Easy access to Kuching Waterfront. Breakfast buffet was good and full variety of food was served.
Dear Izzat, Thank you for staying at Grand Margherita Hotel and for sharing your wonderful feedback. We are delighted to know that you enjoyed our service, value for money, scenic river view, convenient location near the Kuching Waterfront, and the variety offered at our breakfast buffet. Your kind comments are truly appreciated and encourage us to continue delivering memorable experiences. We look forward to welcoming you back again soon. Warm regards,Kenneth Perreau General Manager Grand Margherita Hotel
The location is good. There are restaurants open early in the morning and until late at night, the Sarawak River behind is beautifully lit up, and there’s a coin laundry nearby; it has everything. The room is clean, and having a bathtub and hot water is a nice touch. However, the air conditioning is a bit too strong, and I found it just right to turn it off. The pool is open until 7 PM, which is a bit disappointing as it would be nice to enjoy it longer with the night view. There is a gate at the parking lot. You can enter directly, but when you exit the next day, you need to tell the front desk your number, and the gate will open. The front desk staff is friendly, and their smiles are nice. My English isn’t great, but they understood what I wanted to say and helped me with various things. I would like to stay here again next time.
Dear cyappyrab, Thank you very much for your visit to Grand Margherita Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage. We are glad that you were happy with our hospitality and that it left you satisfied. At the same time, we take note on your feedback; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards Kenneth Perreau General Manager Grand Margherita Hotel
Comfortable. Spacious for couple. Walking distance to water front. Clean room. Cozy. Friendly staff. But i think management should check the bathtub drain, its quite smelly. Overall, nice hotel to stay.
Dear Wan, Thank you for choosing to stay at Grand Margherita Hotel and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and found the room comfortable, spacious, clean, and cozy. It is also wonderful to hear that our convenient location within walking distance of the Kuching Waterfront, along with our friendly staff, contributed positively to your experience. We appreciate your comment regarding the bathtub drainage odor. Please be assured that we have shared your feedback with our Engineering team for further inspection and corrective action to ensure a more pleasant stay for our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Kenneth Perreau General Manager Grand Margherita Hotel
I'm currently staying here for 4 nights in a Riverview King Deluxe (still here on day two), and I wanted to share an honest review after a really positive customer service experience. First, the good and there's plenty to appreciate. The lobby is lovely, and the front desk and reception staff have been friendly, polite, and responsive whenever I've reached out. Breakfast on day one was enjoyable, and the restaurant staff were equally pleasant. The room size is generous, and it's a true king bed, which I love as a digital nomad who spends a fair amount of time working from the room. That said, the room itself feels a bit... bare. There's no couch, armchair, or even a standing lamp, despite what the photos suggest. A couple of minor maintenance issues stood out. I also had to follow up twice on a cleaning issue, which was a little frustrating at first. But here's where the story takes a nice turn. The customer experience team saw my feedback and reached out quickly, before things escalated or I even checked out. They didn't just apologize. They listened, explained the situation, and offered to change my room. That kind of proactive, responsive service is exactly what you hope to see from a hotel that cares. Kudos to the team for being on top of guest feedback and for acting fast rather than waiting until after the fact to say sorry. So yes, the room had some disappointing moments. But the way the hotel handled it? That was genuinely commendable and professional. For any hotel aiming for four stars, being this sensitive and responsive to guest feedback is just as important as the furniture in the room. And on that front, Grand Margherita Hotel delivered.
Dear Sahrizan, Thank you for choosing to stay at Grand Margherita Hotel and for taking the time to share your recent experience with us. We are delighted to hear that, overall, you have been enjoying your stay and that our service has met your expectations. Your thoughtful and detailed feedback means a great deal to us. It is especially rewarding to know that you appreciated the warm hospitality extended by our front desk, reception, restaurant, and customer experience teams. We are also pleased that you enjoyed the spacious room, comfortable king bed, and breakfast experience during your stay. At the same time, we sincerely appreciate your openness in highlighting the areas where we can improve, including the room setup, maintenance concerns, and the follow-up required regarding housekeeping. Feedback such as yours is invaluable in helping us continue refining the overall guest experience. We are particularly grateful for your recognition of how our team responded to your concern
Located in Kuching tourist area
Free Wi-Fi in all rooms!
Currency exchange
Air conditioning
“Great hotel”
Great hotel at reasonable price. Stayed here for 4 days and it was very pleasant stay. Location-wise is very strategic, Cat Statue is just in front of the hotel, there’s also a jetty near to the hotel that takes you to Kampung Boyan or even boat ride along the river. The room is clean, spacious and well maintained. The breakfast buffet was so good, delicious and many choices from nasi lemak to mee kolok . Parking is free, which is great, but the process was a bit inconvenient. Guests are required to notify the receptionist to verify their license plate every time they leave the hotel. It would be much better if they simply registered the car plate upon check-in so guests could come and go freely without having to stop at the front desk
Dear Muhammad, Thank you for staying at Grand Margherita Hotel and for taking the time to share your recent experience with us. We are truly delighted to know that you had a wonderful stay and that the service delivered by our professional and attentive team left a positive impression. At Grand Margherita Hotel, we are committed to providing warm and personalised hospitality, and it is always rewarding to know when our efforts contribute to a memorable guest experience. We look forward to welcoming you back in the near future. Yours sincerely, Kenneth Perreau General Manager Grand Margherita Hotel