Grand Margherita Hotel
2017

Grand Margherita Hotel

Jalan Tunku Abdul Rahman, P.O.Box 2362, Kuching City Center, Kuching, Malaysia, 93100
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    Lobby Grand Margherita Hotel
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    Swimming pool Grand Margherita Hotel
    Deluxe Room Grand Margherita Hotel
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     Grand Margherita Hotel

    Grand Margherita Hotel Reviews

    8.3
    Excellent
    /10
    (6198 reviews)See what guests said
    8.4
    Excellent

    "Excellent location, pretty within walking distance to most p..."

    Yansy

    -

    January 7, 2019

    8.3
    Excellent value for money
    Recommended by 95% of guests

    Things you’ll love about Grand Margherita Hotel

    • Located in heart of Kuching

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Booked 27 times since yesterday | 16 travelers are looking at this property right now
    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Mohamed Yahia & Sons80 m
  • Popular Book Co120 m
  • Sarawak Plaza120 m
  • Standard Chartered Bank120 m
  • Maybank150 m
  • Cat City230 m
  • Mojo240 m
  • Grappa250 m
  • Monkeebar260 m
  • Miami260 m
  • Value for money8.3
    Location rating9.0
    Nearest airportKuching International Airport (KCH)
    Distance to airport7.9 km

    Rooms available at Grand Margherita Hotel

    7.9
    Very good
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 2 single beds or 1 king bed
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    Superior (Best Available Rate)
    Superior (Best Available Rate)
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 2 semi double beds or 1 kin...
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    Junior Suite With Breakfast
    Junior Suite With Breakfast
    ...
    • Room size: 55 m²/592 ft²
    • River view
    • 1 king bed
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    Executive Room with Breakfast Included
    Executive Room with Breakfast Included
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 double beds or 1 king bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed or 2 single beds
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    Junior Studio with Breakfast
    Junior Studio with Breakfast
    ...
    • Shower and bathtub
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    Twin Executive
    Twin Executive
    ...
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      Double Executive
      Double Executive
      ...
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        Basic
        Basic
        ...
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          Executive Double
          Executive Double
          ...
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            Have a question for Grand Margherita Hotel?

            What people love about Grand Margherita Hotel

            • 10.0
              Exceptional

              "Value for money and friendly staff."

              Shirley

              |

              January 2, 2019

            • 7.6
              Very good

              "The hotel interior is nice and cozy."

              eric

              |

              December 15, 2018

            • 7.6
              Very good

              "Near to malls, food places and waterfront."

              eric

              |

              December 15, 2018

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            More about Grand Margherita Hotel

            More about Grand Margherita Hotel

            8.4
            Excellent

            "Location is perfect, in the middle of town"

            Ivy

            |

            January 14, 2019

            An overview

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            What they offer

            8.4
            Excellent

            "I stayed in a king sized bed Deluxe room Pros - Room was ver..."

            Nazurah

            |

            January 11, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Announcements

            From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

            Reviews of Grand Margherita Hotel from real guests

            Agoda Reviews (6198)Booking.com Reviews (2240)
            8.3
            /
            10
            Cleanliness8.2
            Facilities8.1
            Location9.0
            Room comfort and quality7.9
            Service8.2
            Value for money8.3
            Provided by verified guests of Agoda
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            All guests (6198)
            All room types

            Show reviews that mention 

            Showing 3483 verified guest comments
            12345
            8.0
            Excellent
            dephanie from Malaysia
            Business traveler
            Superior
            Stayed 1 night in March 2019

            Overall is ok, just need little touch up”

            The room is good, staff also friendly my room view is the waterfront area ..the mirror a bit dirty, maybe need to clean once a week, or 3 times per week..the view from the room quite nice actually...and maybe need to provide slipper in every room..but overall is good..keep it up!

            Reviewed March 04, 2019
            8.4
            Excellent
            Muhamad from Singapore
            Business traveler
            Superior (Best Available Rate)
            Stayed 1 night in February 2019

            Pleasant surprise, good on the inside”

            Exterior looks thoroughly dated. Went in, pleasantly surprised by its interior. From lobby to restaurant to room, they were comfy and cozy. Love its atmosphere esp at night. Been staying at nearby hotels from previous trips to kuching giving this hotel a pass, unaware what i've been missing. Tried it this time, surprisingly nice, no doubt will be my choice for future trips

            Reviewed February 18, 2019
            9.2
            Exceptional
            Lesley from United Kingdom
            Couple
            Superior (Best Available Rate)
            Stayed 6 nights in February 2019

            Grooms in borneo”

            Well situated right on waterfront. There is a lack of tourist information in lobby., The concierge (more than one ) were very helpful and pleasant. We did not use any facilities so difficult to say what they are like. On the whole good hotel with swimming pool in excellent position

            Reviewed February 14, 2019
            8.0
            Excellent
            FANG from Singapore
            Family with young children
            Deluxe Room
            Stayed 1 night in February 2019

            Nice room at Executive Floor with river and pool view, but lounge service level has to beef up”

            Complimentary access to lounge for room at Executive Floor is good, but the staff service level would have to be improved further. Personally, I felt offended by the treatment from the senior female staff after asking some questions regarding the lounge access, she responded rather cold. Though I know she is senior, professional and know what she is doing, but courteous and same treatment to all customers are the basic expectation. I purposely booked Executive Room and paid more in order for my mum to enjoy during CNY!!

            Reviewed February 14, 2019
            8.0
            Excellent
            Wan from Malaysia
            Group
            Superior (Best Available Rate)
            Stayed 2 nights in February 2018

            Very good”

            We went there during Chinese New Year. So it was a bit crowded. However, we had a pleasant stay. Located next to the river. You can organize a river cruise. No need to take the big boats. Just the small ones will be. It costs you only a few ringgit.

            Reviewed February 13, 2019
            9.2
            Exceptional
            Dedy from Indonesia
            Family with young children
            Superior
            Stayed 5 nights in December 2018

            Nice Hotel”

            Nice, Clean, Location, Good...

            Reviewed March 03, 2019
            9.6
            Exceptional
            Mohamed from Singapore
            Couple
            Superior (Best Available Rate)
            Stayed 1 night in March 2019

            Comfortable stay.”

            A comfortable stay. Good location.

            Reviewed March 03, 2019
            8.0
            Excellent
            Eileen from Malaysia
            Family with young children
            Superior
            Stayed 1 night in February 2019

            Lack of info”

            No detail info about the room rate include or excluded breakfast. I have to pay more although I entitled the discount. Not worth offer less price for the room rate but actually have to spend more than the actual rate offer 😠😠

            Reviewed February 24, 2019
            2.8
            YUSRI from Brunei Darussalam
            Group
            Superior
            Stayed 4 nights in February 2019

            part 2”

            as it was better to have the rooms ready rather than having to deal with it later in the evening, expected time of arrival was 10pm. Initially they were reluctant however I insisted as I had the details such as passport and furthermore all the payment was using one card that was mine and all paid already through AGODA. And I queried to them about hotel tax. My reservation was for 4 nights (14/2/2019 till 18/2/2019) however we will be checking out on 17/2/2019 late afternoon as our flight back was in the evening, the plan was to check out at 6pm as flight was at 9pm. So I enquired about the hotel tax as whereby we only stayed for 3 nights as I explained in KK and KL, it happened before and we only pay hotel tax according to the night we actually stayed. They could not understand my explanation and though I wanted to reduce my stay from 14/2/2019 to 17/2/2019 and stated that no refund. I did again and again said not refund but hotel tax, eventually they said I had to contact AGODA.

            Reviewed February 24, 2019
            2.8
            YUSRI from Brunei Darussalam
            Group
            Superior
            Stayed 4 nights in February 2019

            part 3”

            I went to my room and contacted AGODA where AGODA was also shocked as that had nothing to do with them as hotel tax is by hotel. The AGODA representative understood and blessed she tried contacting the hotel many times, not picked up and once picked up, it was hang up and once answered forwarded to one person to another. AGODA stated they tried and would email. I did go down again and again the receptionists there did not understand and demanded tax hotel to be paid. Eventually, one lady (maybe supervisor as she was wearing different blazer) appeared understood of the situation and looked that I was hassling them, no words uttered and only gestures indicative she understood and tax was only for three nights instead of four and I made my payment. And I did all the check in for others 9 rooms. Another thing was I really did not like the room as it was different than advertised. Really damn good in promoting and building was old, carpet was dirty and the smell of most rooms were bad.

            Reviewed February 24, 2019
            2.8
            YUSRI from Brunei Darussalam
            Group
            Superior
            Stayed 4 nights in February 2019

            PART 1”

            HOTEL MARGAHERITA My first impression when I first entered the hotel was like wow this hotel was old. I never come to Kuching before and a local relative recommended this hotel. And so not having the nice and hospitality feeling to it. The feeling was very chaotic. It was also influenced by the fact that my ride to the hotel was not pleasant. Anyhow, I went to the reception to have myself checked-in. I had to wait a bit and I kept looking at those working at the counter to entertain me, not that they were other clients there. Finally, I was approached, and I found it was hard to communicate as the people at the counter had poor English and when I spoke in Standard Malay their comprehending was also poor. Nevertheless, I got checked in. And then I informed them that I had other booking (9 extra rooms) for my family whom would be arriving later in the evening and after I checked myself into my room, I would settle the checked in for the rest of the rooms as it was better to have the room

            Reviewed February 24, 2019
            2.8
            YUSRI from Brunei Darussalam
            Group
            Deluxe Room
            Stayed 4 nights in February 2019

            THE WORST HOTEL EVER”

            I wanted to say more but bottom line, this was the worst hotel we have been, staffs are not friendly at all, bell boy not helping, not disable friendly, no water, smelly, rude, and the worst of all…. Filled with low intellectual staff and not only that dumb and stupid!

            Reviewed February 24, 2019
            9.6
            Exceptional
            NURUL from Malaysia
            Couple
            Superior
            Stayed 1 night in January 2019

            Nice and simple”

            New room, clean and the location is great.. it is near to waterfront and some restaurant. Only walking distance to the attractive part of city of kchg. The breakfast is good with kolo mee and laksa sarawak as their must try menu.

            Reviewed January 22, 2019
            8.4
            Excellent
            shie from Malaysia
            Couple
            Deluxe Room
            Stayed 1 night in January 2019

            Surprise !”

            We are suprisingly get a free upgrade room to executive suite when my wife check in. We informed front counter we are celebraring our anniversary, and they gave us a complimentary cake too... Thank u for the arrangement, we will come back again !

            Reviewed January 20, 2019
            8.8
            Excellent
            Kevin from Australia
            Family with young children
            Executive Room with Breakfast Included
            Stayed 5 nights in January 2019

            Great location and awesome value for money ”

            Location was right on the river, walking distance for everything in Kuching, we booked an executive Roland had canapés and drinks between 5&7pm which was great apart from the fact the windows were so dirty you could not beat see the magnificent river view. The outside of the hotel is in desperate need of renovation but inside is to a great standard. The breakfast is sensational and fills you up for the day my whole family loved the variety with local Laksa and an egg station 👍 The staff were very friendly and would do all possible to meet requests I would not hesitate to stay here again just please clean the windows👍

            Reviewed January 14, 2019
            8.0
            Excellent
            Mohamad from Malaysia
            Family with young children
            Superior
            Stayed 2 nights in December 2018

            Accommodative and courteous”

            Pro- very friendly staff, so close to everything. I requested for early check in and they allow me to check in at 11am at no extra charge. Very grateful for this. Breakfast spread was good, many choices Cons - water pressure quite low

            Reviewed December 31, 2018
            10.0
            Exceptional
            Muhammad from Malaysia
            Solo traveler
            Deluxe Room
            Stayed 3 nights in July 2018

            Exceptional”

            I just stay for 3 nights came to attend conference. Lovely night river view along with Water Front. Nice track along with the river for morning walk and superb breakfast. Cruise is just on walking distance.

            Reviewed December 16, 2018
            6.8
            Good
            Lim from Malaysia
            Family with teens
            Deluxe Room
            Stayed 3 nights in February 2019

            Decent Hotel with Good Location”

            The location of the hotel were ideal, near the riverside. The staff at the counter were friendly and check in service were consider fast. The room size were ok with 2 double beds which were great. The breakfast selection were adequate. However, the rooms had strong musty smell when we check in, it didn't really went off. The toilet cleanliness need some improvement. You can see dark mold circling the basin. The toilet door and the handle were old and flimsy. The shower were without door only partial glass partition, so shower water can sprinkle out of the shower area. If the hotel pay more attention to overall cleanliness, I wouldn't mind to stay again.

            Reviewed February 19, 2019
            9.2
            Exceptional
            Eric from Malaysia
            Group
            Superior
            Stayed 1 night in October 2018

            Good location!”

            Room was comfy, staff was friendly and hotel location is perfect situated in the center of the bustling city. And nice view of the riverside. However, the cleanliness could improve as I saw a lot of ants on the table and even wipe several times by the staff, still the same.

            Reviewed February 11, 2019
            9.6
            Exceptional
            Fei from Malaysia
            Family with young children
            Executive Room with Breakfast Included
            Stayed 2 nights in February 2019

            Great family friendly hotel”

            Great location, clean, friendly staff, great facilities, nice breakfast spread

            Reviewed February 26, 2019
            12345
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