Recent customer comments

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Very good



based on 2072 reviews
  • Cleanliness 7.8
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.8
  • Food/Dining 7.5
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Gan from Malaysia
Business traveler
Superior
Stayed one night in November 2015
great stay!
spacious room, cheap rate, and centrally located
Overall, the stayed in this hotel is great, the room is spacious, the staffs are very friendly, the location is great, centrally located, whereby we can hunt the food easily! Besides, the rate is reasonable, but the services they provided is more than 3 stars !
Reviewed November 27, 2015

Teh from Malaysia
Business traveler
Stayed one night in November 2015
Strategic location
location was strategic, good staff attitude, value for money
The water heater not really working. The water wasn't hot enough. The tower was kinda smelly.
Reviewed November 26, 2015

Awg from Malaysia
Business traveler
Superior
Stayed one night in November 2015
Comfortable and good locations.
location,clean and friendly staff
Only when I requested for additional coffee it took so long for the house keeping to send to my rooms.
Reviewed November 26, 2015

wai from Malaysia
Business traveler
Superior
Stayed one night in October 2015
good hotel
service, clean, nice
good and clean
Reviewed November 25, 2015

Caroline from Malaysia
Family with young children
Stayed one night in November 2015
excellent
good service
Pleasant
Reviewed November 25, 2015

PHUAH from Malaysia
Business traveler
Stayed 3 nights in November 2015
The old wing floor carpet smell is terrible.
New wing good.
Good.
Reviewed November 25, 2015

EDMUND from Malaysia
Business traveler
Superior
Stayed one night in November 2015
Business Travel in Kuching
Location, nice lounge to hang out, OK room condition
Parking spaces are limited. Other than that, nothing to complain about the hotel location, room cleanliness and its conditions are quite well maintained, and works of refurbishment/renovation is underway. My room was booked without breakfast so I am not able to rate them.
Reviewed November 24, 2015

EDMUND from Malaysia
Business traveler
Superior
Stayed one night in November 2015
Business Travel in Kuching
Location, nice lounge to hang out, OK room condition
Parking spaces are limited. Other than that, nothing to complain about the hotel location, room cleanliness and its conditions are quite well maintained, and works of refurbishment/renovation is underway. My room was booked without breakfast so I am not able to rate them.
Reviewed November 24, 2015

EDMUND from Malaysia
Business traveler
Superior
Stayed one night in November 2015
Business Travel in Kuching
Location, nice lounge to hang out, OK room condition
I encountered unpleasant experienced during check-in, I was given one room key in which I found someone already in the room when I opened the door. So I went down to the reception to change for another room, guess what, someone was also in the room when I opened the door. Luckily, none of the guests thought that I was a thieve or pervert. So I went down to the reception to change for the third time of another room key and the staff also gave me a few discount vouchers to be used in the restaurants in hotel as a gesture of compensation. Parking spaces are limited too. Other than that, nothing to complain about the hotel location, room cleanliness and its conditions are quite well maintained, and works of refurbishment/renovation is underway. My room was booked without breakfast so I am not able to rate them.
Reviewed November 24, 2015

EDMUND from Malaysia
Business traveler
Superior
Stayed one night in November 2015
Business Travel in Kuching
Location, nice lounge to hang out, OK room condition
I encountered unpleasant experienced during check-in, I was given one room key in which I found someone already in the room when I opened the door. So I went down to the reception to change for another room, guess what, someone was also in the room when I opened the door. Luckily, none of the guests thought that I was a thieve or pervert. So I went down to the reception to change for the third time of another room key and the staff also gave me a few discount vouchers to be used in the restaurants in hotel as a gesture of compensation. Parking spaces are limited too. Other than that, nothing to complain about the hotel location, room cleanliness and its conditions are quite well maintained, and works of refurbishment/renovation is underway. My room was booked without breakfast so I am not able to rate them.
Reviewed November 24, 2015


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