Grand Mercure Auckland
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8.4
Excellent
/10
(164 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Dilworth Building60 m
  • Champions of the World60 m
  • Downtown Shopping Centre80 m
  • Marbecks Records80 m
  • Queens Arcade80 m
  • Boogie Wonderland80 m
  • Britomart Transport Centre80 m
  • Britomart90 m
  • HSBC House120 m
  • T Galleria by DFS, Auckland130 m
  • Free Wi-Fi

    Grand Mercure Auckland

    8 Customs Street, Auckland City Center, Auckland, New Zealand, - See map
    "We do like the location (near harbour with harbour view), very convenient lots of eateries nearby and just next to skybus bus stop, direct to airpo..."
    William - October 25, 2018
    Excellent cleanliness
    8.7 rating for cleanliness
    Exceptional reputation
    Recommended by 86% of guests
    • 100 meters to public transportation

    • Located in heart of Auckland

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 3,297 Auckland properties
    See all rankings
    Location score
    9.2/10
    Service score
    8.5/10
    Cleanliness score
    8.7/10
    Review score - United States
    7.9/10
    Better than
    99
    %
    of Auckland properties
    Better than
    98
    %
    of Auckland properties
    Better than
    98
    %
    of Auckland properties
    Better than
    98
    %
    of Auckland properties
    Value for money7.8
    Distance to city center0.1 Km
    Location rating9.2
    Nearest airportAuckland Airport (AKL)
    Distance to airport17.9 km

    Rooms available at Grand Mercure Auckland

    Superior Queen Bed
    Superior Queen Bed
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior King
    Superior King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior 2 Queen Beds
    Superior 2 Queen Beds
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 2 queen beds
    Enter dates to see prices
    Superior Room with 1 King Bed
    Superior Room with 1 King Bed
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Superior Room 2 single Beds
    Superior Room 2 single Beds
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Junior Suite 1 King Bed
    Junior Suite 1 King Bed
    ...
    • Room size: 44 m²/474 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Superior Room with 2 queen beds
    Superior Room with 2 queen beds
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 26 m²/280 ft²
    Enter dates to see prices
    Standard Room, 2 Double Beds
    Standard Room, 2 Double Beds
    ...
    • Shower
    Enter dates to see prices

    What people love about Grand Mercure Auckland

    • 10.0
      Exceptional

      "Overal very satisfying experience stay at Grand Mercure Auckland."

      William

      |

      October 25, 2018

    • 10.0
      Exceptional
      Location

      "The Hotel is near the CBD which makes it convenient to go around many places."

      Sherwin P.

      |

      November 8, 2018

    • 10.0
      Exceptional

      "I will definitely stay there again :)"

      HAEJIN

      |

      December 11, 2018

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    More about Grand Mercure Auckland

    More about Grand Mercure Auckland

    9.2
    Exceptional

    "I got a free upgrade (city view to wharf view, higher floor)..."

    Pierre

    |

    August 26, 2017

    An overview

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    What they offer

    10.0
    Exceptional

    "Wonderful city views, good view of the sky tower, nice rooms..."

    Yvonne

    |

    September 4, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Mercure Auckland from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (164)Booking.com Reviews (1467)
    8.4
    /
    10
    Cleanliness8.7
    Facilities7.8
    Location9.2
    Service8.5
    Value for money7.8
    Rating
    9+ Exceptional (32)
    8-9 Excellent (9)
    7-8 Very Good (6)
    6-7 Good (8)
    <6 Below Expectation (9)
    Time of the year
    Mar - May (12)
    Jun - Aug (21)
    Sep - Nov (16)
    Dec - Feb (15)
    All guests (164)
    All room types
    All languages
    Showing 64 verified guest comments
    1234
    10.0
    Exceptional
    Hilman from Indonesia
    Family with young children
    Superior Queen Bed
    Stayed 1 night in July 2019

    nice hotel”

    nice hotel

    Reviewed July 25, 2019

    Kia Ora Hilman, Thank you for your kind words. We hope you enjoyed your stay and we look forward to welcoming you back in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

    Responded July 30, 2019
    Grand Mercure Auckland
    9.2
    Exceptional
    Suwat from Thailand
    Family with teens
    Superior King
    Stayed 1 night in July 2019

    Exceptional”

    Super Great location. Limited number of WiFi devices.

    Reviewed July 17, 2019

    Kia Ora Suwat, Thank you for your review. We are delighted you enjoyed your stay and the great location of our hotel. We hope to welcome you again soon. Kind Regards, Tasi Fameitau Guest Relations Manager

    Responded July 22, 2019
    Grand Mercure Auckland
    9.2
    Exceptional
    Donny from Australia
    Family with teens
    Superior Room with 2 queen beds
    Stayed 2 nights in April 2019

    Exceptional”

    Staff were helpful and professional, rooms were reasonable sized, clean and comfortable. We had buffet breakfast with room deal, and it was good. The only thing is that while location is good in the city, if you are driving a rental car, there is no parking on site or nearby - lots of construction nearby but not a lot of noise. No swimming pool which is not a huge deal but then something that you might consider.

    Reviewed April 14, 2019

    Dear Donny, Thank you for the review of the hotel. I'm delighted to hear you enjoyed a comfortable stay with us and that our staff made you feel welcome and well looked after. Looking forward to welcoming you back. Kind Regards, Tasi Fameitau Guest Relations Manager

    Responded May 02, 2019
    Grand Mercure Auckland
    10.0
    Exceptional
    LAI from Hong Kong
    Solo traveler
    Standard Queen
    Stayed 1 night in February 2019

    location, friendly staff”

    Location is amazing, skybus (airport bus, city route, stop #7018, basically is the last stop), the bus stop is just outside the hotel (with in 10 seconds walk); HOTEL is in the city area (says about 8 mins walk (I think) to AUCKLAND sky tower, very close to), the opposite side is already the shopping area (HOTEL is about the end of the main street, also next to a huge H&M store.); Staff is great, very helpful & professional; restaurant & coffee shop very close too, I would definitely wanna try the hotel breakfast, but I was leaving the next day early morning, I will back the same hotel if I visit AUCKLAND in future, very nice. 5 stars.

    Reviewed February 12, 2019

    Kia Ora Lai, Thank you very much for the amazing feedback and for choosing our Home while in Auckland. It is wonderful to learn that you had such a fantastic stay with us and that our dedicated team of story tellers well looked after you, I will be sure to share with them your kind words. My team and I look forwrad to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 13, 2019
    Grand Mercure Auckland
    10.0
    Exceptional
    William from Singapore
    Couple
    Superior Room with 1 King Bed
    Stayed 2 nights in October 2018

    Excellent hotel at Auckland”

    We do like the location (near harbour with harbour view), very convenient lots of eateries nearby and just next to skybus bus stop, direct to airport. Overal very satisfying experience stay at Grand Mercure Auckland. Kia ora see you again!

    Reviewed October 25, 2018

    Kia Ora William, Thank you so much for your amazing feedback and for choosing our place. I am so glad to read that you had a fantastic experience with us and enjoyed our central location. We look forwrad to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded October 28, 2018
    Grand Mercure Auckland
    8.8
    Excellent
    Robert from New Zealand
    Solo traveler
    Superior King
    Stayed 3 nights in September 2018

    Central Location and Flexible Staff”

    Stayed here while attending a wedding. Staff were great, location was great. Travel plans changed and I checked out a day early even though I had pre-paid staff at check out decided to wipe the mini-bar bill just to help. Considering I was checking out at 3pm this was a nice touch. Location is great with easy access to the bars and restaurants. Level 13 has a great view and cold beer. Food is pretty good too.

    Reviewed October 02, 2018

    Dear Robert, Thank you so much for your lovely feedback and for choosing our place. I am so glad to read that you enjoyed your time with us and that in particularly our dedicated team of story tellers well looked after you,I will be sure to share with them your kind words. We are very fortunate to have one of the best placement in the city, and we love sharing it with our valuable guests. Please come back to stay with us if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

    Responded October 03, 2018
    Grand Mercure Auckland
    8.8
    Excellent
    Tracey from Australia
    Group
    Superior Room with 2 queen beds
    Stayed 1 night in August 2018

    Great Location!!!”

    Great location and the staff were very lovely. The price was a little high for a standard room. Especially the parking rate. Would only stay there again if I can get a good price otherwise I'll look elsewhere.

    Reviewed August 15, 2018

    Dear Tracey, Thank you so much for your valuable feedback and for choosing our place.I am so glad to read that you had a lovely experience with us and that our central location was the highlight of your stay with us. Regarding our room and parking rate, we would like to assure you that we continually benchmark our pricing and services with the Auckland market and all our pricing is in line with the market trends. Once again, Tracey, thank you for your precious time, my team and I look forward for your return. Ciao, Carla Bencivenga Guest Relations Manager

    Responded September 03, 2018
    Grand Mercure Auckland
    9.2
    Exceptional
    Melanie from New Zealand
    Family with young children
    Superior Room with 2 queen beds
    Stayed 1 night in April 2019

    Modern hotel with great restaurant views”

    Rooms were modern and comfortable. Restaurant views were awesome on the top floor and breakfast was really good. Very friendly staff. The negatives are that you had to ask for coffee top ups the staff do it with a machine, you can’t just top up yourself, on our floor we were woken by some girls partying in the next room in the wee small hours, and the shower pressure was weak. Hairdryer was excellent very powerful, however and good in room tea and drink selection.

    Reviewed April 22, 2019

    Dear Melanie, Thank you for your review of the hotel. We strive to provide a superior customer service experience for all our guests. Please rest assured that we will use your feedback as a coaching moment for the team and ensure this will not happen again in the future. Looking forward to welcoming you back in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

    Responded May 07, 2019
    Grand Mercure Auckland
    8.0
    Excellent
    Siu from Hong Kong
    Solo traveler
    Standard Queen
    Stayed 6 nights in June 2019

    excellent location ”

    friendly and helpful staff

    Reviewed June 09, 2019

    Dear Siu, Thank you so much for your lovely review of the hotel. We are glad you enjoyed your stay and we hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager

    Responded June 14, 2019
    Grand Mercure Auckland
    8.8
    Excellent
    CHONG from Malaysia
    Family with young children
    Superior Room with 2 queen beds
    Stayed 1 night in December 2017

    Mostly prefect”

    All is best. But i having a small upset from the room services. I stay in at 25/12/2017, Christmas Day. I call up at 9.20pm for room services to order a glass of red wine & 3 bottles of beer. I wait until 10.30pm also no deliver to my room, then i straightly go for bed and sleep.

    Reviewed December 27, 2017

    Dear Chong, Thank you very much for your feedback. I am glad that you enjoyed your stay but i am so sorry to learn about the issue with the room service. Please accept my apologies. I have shared your comments with the Food and Beverage Manager, please rest assured that he will take the necessary steps to prevent similar occurrence. Once again, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 02, 2018
    Grand Mercure Auckland
    10.0
    Exceptional
    Yvonne from Australia
    Group
    Standard Queen
    Stayed 2 nights in August 2018

    Awesome Family Trip”

    Great service, I flew in from Melbourne for my mums birthday over the weekend, my sister and I shared a room & my parents another which were side by side on level 9 (906 & 907). They kindly accommodated an early check-in for my parents as their flight was earlier. Wonderful city views, good view of the sky tower, nice rooms, awesome shower. Excellent location with great eating options being in the Britomart precinct. Hotel breakfast was great too, easily 2 of the best meals we had over the weekend, the restaurant is on level 13 with again excellent city views on one side and harbour views on the other. My other sister and her family came to breakfast on Fathers Day and were thoroughly impressed with the food service and value. We had wind down drinks at the hotel bar, great atmosphere and the staff are so beautiful and accommodating. To top it off the hotel staff also organised a little cake and brought it up to the room for my mum. We will definitely stay again!

    Reviewed September 04, 2018

    Dear Yvonne, Thank you so much for this amazing feedback and for choosing our place for such a nice and special occasion. I am thrilled to learn that our dedicated team of story tellers well looked after you in providing you and your family such a genuine and warm service, I will be sure to share with the entire team your amazing feedback, I can see already the smile on their faces. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

    Responded September 06, 2018
    Grand Mercure Auckland
    6.8
    Good
    Winnie from Malaysia
    Family with teens
    Superior Room 2 single Beds
    Stayed 5 nights in January 2019

    Good”

    Good location

    Reviewed February 13, 2019

    Kia Ora Winnie, Thank you for the feedback and for highlighting our central location. We look forward for your return. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 19, 2019
    Grand Mercure Auckland
    9.2
    Exceptional
    DEON from Singapore
    Group
    Superior Room with 2 queen beds
    Stayed 2 nights in December 2018

    Superb location near queens street shopping”

    Clean rooms

    Reviewed January 02, 2019

    Kia Ora Deon, Thank you so much for the feedback and for choosing our Home. We look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded January 04, 2019
    Grand Mercure Auckland
    9.6
    Exceptional
    Anutsara from New Zealand
    Family with young children
    Superior Room with 2 queen beds
    Stayed 2 nights in December 2018

    Beautiful hotel in the best location ”

    Very close to food, shopping area, well deco, clean and good 5 start hotel.

    Reviewed December 28, 2018

    Kia Ora Anutsara, Thank you very much for the lovely feedback and for choosing our Home. I am so glad to read that you had a fantastic stay with us. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

    Responded January 04, 2019
    Grand Mercure Auckland
    10.0
    Exceptional
    HAEJIN from South Korea
    Solo traveler
    Standard Queen
    Stayed 1 night in December 2018

    Value for money”

    Staffs were reeeeally friendly, Room was very clean and well organized. I will definitely stay there again :)

    Reviewed December 11, 2018

    Kia Ora HAEJIN, Thank you for the wonderful feedback and for choosing our Home. It is fantastic to read that you had such a great experience wit us. We look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded December 13, 2018
    Grand Mercure Auckland
    10.0
    Exceptional
    Sherwin from Philippines
    Family with young children
    Superior Queen Bed
    Stayed 6 nights in October 2018

    The Best Location.”

    The Hotel is near the CBD which makes it convenient to go around many places.

    Reviewed November 08, 2018

    Kia Ora Sherwin, Thank you for the feedback and for choosing our Home. I am so glad to read that our central location worked perfectly for your stay in Auckland. We look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded November 16, 2018
    Grand Mercure Auckland
    9.2
    Exceptional
    Adrian from United Kingdom
    Couple
    Stayed 2 nights in January 2018

    Excellent hotel”

    We had a fantastic stay at this hotel. Great location in Auckland. The staff were amazing. Nothing was too much trouble. They were extremely welcoming, polite and helpful. Would highly recommend this hotel.

    Reviewed February 25, 2018

    Dear Adrian, Thank you very much for your fantastic feedback! I am so pleased to read your compliments about the Grand Mercure Auckland and in particularly about our dedicated team of story tellers. I will make sure to share with them your feedback. Once again, Adrian, thank you very much for your precious time and we look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 28, 2018
    Grand Mercure Auckland
    9.2
    Exceptional
    Pierre from Belgium
    Business traveler
    Superior Queen Bed
    Stayed 1 night in August 2017

    Very good value for money”

    Centrally located, recently refurbished, modern and clean rooms, nice view on the wharf, very welcoming staff, nice top floor restaurant. I got a free upgrade (city view to wharf view, higher floor) which was very kind. One small negative point: contrary to what is indicated in Agoda, there is no on-site parking. Guests can park temporarily in front of the hotel which ensures valet parking. It is cheaper to park in one of the nearby public parkings.

    Reviewed August 26, 2017

    Dear Pierre, Thank you very much for your great feedback and for taking the time to post it. I am very glad to read that you enjoyed your stay with us and in particularly the upgrade to the a Harbour view room, i must agree that the views from those rooms are spectacular! Thank you for bringing to my attention the detail of the on-site parking. I will contact Agoda.com and rectify the issue. We are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 03, 2018
    Grand Mercure Auckland
    10.0
    Exceptional
    Janine from Australia
    Couple
    Standard Queen
    Stayed 2 nights in August 2017

    Sensational!”

    Everything from the staff at check-in to the helpfulness as we left was perfect! I was so happy with the room it has everything we needed for a few nights to end our holiday. Walking distance to the shopping strip, close to restaurants and bars everything you needed was right by your door step. I cannot thank the staff enough for being so pleasant and helping make our stay perfect!

    Reviewed August 17, 2017

    Dear Janine, Wow what a great feedback, thank you for that! It is such a great pleasure to read that you had an excellent time at the Grand Mercure, but i am particularly thrilled to read your comments regarding our dedicated team of story tellers. I am so glad that they were so helpful and well looked after you, i will make sure to pass onto them your fantastic comments. Once again, Janine, thank you for your precious time and we are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

    Responded February 03, 2018
    Grand Mercure Auckland
    9.6
    Exceptional
    Mary from Australia
    Couple
    Superior Queen Bed
    Stayed 1 night in April 2019

    Best view & location”

    Situated very near to transport hub. Most convenient location. Dine at roof top restaurant. Good view & food. Staff are most helpful. Upgraded our room. Clean & comfortable all around.

    Reviewed April 26, 2019

    Dear Mary, Thank you for your review of the hotel. I am delighted to hear that you enjoyed your time in Auckland and made use of our convenient location in the heart of the city. We appreciate you highlighting and sharing our location and facilities. Looking forward to welcoming you back. Kind Regards, Tasi Fameitau Guest Relations Manager

    Responded May 02, 2019
    Grand Mercure Auckland
    1234
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    Grand Mercure Auckland
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Sky Tower
    • Britomart Transport Centre is within 0.08 km