Grand Mercure Bandung Setiabudi

This hotel main advantages is their friendly staf and their hospitality. Especially front office staf name Wiwid who willing to help us looking for car to go to Lembang. Their breakfast is excellent with very wide range of food from traditional indonesian food, western, japanese, and they also have egg station. If you want to go to Lembang then this hotel is great choice because this hotel is very near to Lembang. But don't go to Lembang on holiday or long weekend since the traffic jam will be crazy. My kid love their warm water swimming pool. Overall this is best hotel at Bandung, we will come again to this hotel if we go to Bandung.

INI 1ST WARNING DARI SAYA VENDOR KEMENTRIAN PENDIDIKAN INDONESIA SAYA VICTOR.WONG M.Comp.Sc MSEE HARAP DIPIKIR KEMBALI UNTUK MENGINAP DI HOTEL INI DAN JANGAN MELIHAT BINTANG 5 NYA..SAYA MENGINAP DI KELAS JUNIOR SUITE DIDALAM KAMAR SAYA TEPATNYA DI ATAP KAMAR SANGAT GADUH KEMUDIAN ALAT PENCARI SPYCAM SAYA SELALU BERBUNYI KEMUDIAN PAGI2NYA SAYA DIPINDAHKAN TANPA ALASAN YANG JELAS KEMUDIAN HARUS MENUNGGU SAMPAI SEKITAR 4 JAM DALAM KEADAAN TIDAK JELAS! NO HP SAYA 082234567802 THIS IS 1ST WARNING FROM MY VENDOR OF THE INDONESIAN EDUCATION MINISTRY I VICTOR.WONG M.Comp.Sc MSEE MUST BE BACKED TO STAY AT THIS HOTEL AND DON'T SEE HIS 5 STARS..I STAY AT THE JUNIOR SUITE CLASS IN MY ROOM RIGHT AT THE ROOF THE ROOM IS VERY FULL THEN MY SPYCAM SEARCH TOOLS ALWAYS BEEPED THEN MORNING I WAS REMOVED WITHOUT CLEAR REASONS, THEN MUST WAIT UNTIL AROUND 4 HOURS IN THE CLEAR STATE! NO MY HP+62 082234567802

If you plan to visit Bandung, you really think carefully where you stay because of the traffic jam in Bandung. You'd better to get a hotel in the city when the attractions you want to visit are more in the city. This hotel is located on the way to Lembang, which makes you more easier when you visit Northern area of Bandung, but when you visit the city center such as Alun-Alun Bandung, Jl. Braga, then you need to consider around 1 hour for one way.

Great hotel, near lembang and other tourist attraction area, warm pool, breakfast great. Windows should be more soundproof because we can hear the sound from outside so clear inside the room. Child friendly and excellent service. surely will be back again ...

During this trip I have stayed in 3 different hotels and so far this is the best hotel. Staffs are super friendly and helpful and my room was even upgraded. The room is super clean. Breakfast buffet was delicious and we enjoyed it. Gym was well organized and clean. We loved the heated pool as you can swim especially during the night and see the beautiful glitters inside the pool as you go underwater!

We stayed for 2 nights here to celebrate my wife's birthday and our anniversary, and we got a lot of great experience here. From the moment we stepped in the lobby, the atmosphere and decoration is really nice and grand. Check in and check out process is super fast. The staffs were very helpful and thoughtful (send my best regards to Ms. Manda) to give the best service for us. When we got to the room, they gave a little surprise for my wife in room, and they even sent a birthday cake in the next morning. The room was spacious, clean, great view, bathroom was also nice, amenities were good. The varieties of breakfast were great, also the taste was good. The room service was fast and on time. The warm water pool was awesome! Even the kids club is good, my son spent 2 hours non-stop playing there! We also tried the Kepler Sky Lounge and the view was quite breathtaking. The food was also good at a reasonable price. The minus point of the hotel is: the traffic to go there, since setiabudi road is very loaded especially on weekends/holiday season, and the hotel should consider to put rubber/plastic in the shower box door gap, because everytime we took a shower, water came put from these gaps and out bathroom became a bit wet. Overall I recommend anyone who want to stay in Grand Mercure Setiabudi, the facilities, room qualities, services and hospitality is among the best in Bandung. Will consider to stay here again!

i booked 2 superior rooms & 1 of the rooms was upgraded to deluxe. the deluxe was spacious, i loved the green carpet in front of the bed & the purple sofa in the room. it was pretty. i didnt buy the breakfast package with the room but there was a cheaper breakfast package at 73k idr for nasi goreng + tea. it was suitable for me, as it was not a heavy breakfast as the buffet (i would guess the buffet taste would also be great) and the nasi goreng was delicious & actually enough for two people to eat (at least for my portion)! definitely would come back and try the lagoon room (with the direct access to the pool).

Excellent hotel, awesome view, good breakfast, friendly staffs, clean rooms and amazing swimming pool. Looking forward to coming back!! Thank you

I purposely booked a garden facing room which was supposed to be on a higher floor with a balcony but when I arrived the staff told me I had been “upgraded” to a different room type, however it was facing the pool and I found the room to be extremely noisy only when I got back from sightseeing that night. When I asked for a room switch they at first told me that there were no rooms left but when I complained again they did manage to switch me to a different room which was quieter and bigger. However, it still had no balcony and was on a very low floor. Quite unsatisfied how they tried to trick me by getting me to take a worser room by calling it an “upgrade”. As I got back to the hotel very late after a day of sightseeing I had expected a restful and peaceful environment but unfortunately had to deal with this unpleasant incident of room switching at midnight. The staff did satisfactory service recovery but I am very unhappy with the staff at check in.

Stayed there from 26 des until 29 des with my family (wife and 2yo twins daughter). Choosed this hotel due to its location (middle between bandung city and lembang) which became advantages. Just took 20 min drive by car to PVJ mal and almost the same time from Farmhouse Lembang to hotel. I really liked the ambience of the hotel and one of it speciality which is hot pool. I can swam at 7PM without getting cold and my twin also enjoyed it alot. Breakfast is good and easy to find a table because there are indoor and outdoor area. Parking lot also convenient because there is a large basement area Really want to go back to this hotel.

it is my second time to stay at this hotel. i think overall its okay but i have a little things that i dont like when i stayed at this hotel, first its about the extra bed we had... its just so old...the bed its not okay... its noteven...so we felt not comfortable... second, its just to noisy...i can hear people talking n scream but other than that its okay though thanks grand mercure

I stayed here on December 8-9, 2018. At first I was given a room that was far from the elevator and facing the motorcycle parking lot, which was very noisy. I have tried to block the noise by raising the volume of the TV, but it doesn’t work. Finally, I decided to call the front office and requested to move. Throughout the process the staffs were friendly, patient and helpful. I was given a new room on the fifth floor in the other building close to the swimming pool. The new room was nice, quiet and clean. I love their lukewarm water swimming pool too. Overall, I had a wonderful stay. Thank you very much to all staffs of Grand Mercure Bandung Setiabudi. You guys are awesome.

nice modern and clean room with adequate size. Big warm pool which is very big plus for this hotel. activities for children during weekend such as cooking class. location good. traffic jam yes but Bandung always has it. overall very good experience. and staffs are nice and friendly

the hotel was awesome with some facilities such as fine dining chinese restaurant, big pools, fitness room and spa. the breakfast need more variety because it's same day by day (we'd stay 2 nights). our room (105) need more maintainance especially on bathroom. overall the hotel was good.

hotelnya bagus, kolam renang air hangat yg buat anak" suka klo nginep di hotel ini. kalau yg sk main ke daerah kota bandung, hotel ini agak lumayan jauh letaknya. tp kalo untuk hiburan ke daerah lembang pas bgt. staff nya jg memuaskan. kids play nya aja yg kurang lengkap. tp overall bagus seh... 👍👍👍

warm swimming pool has always been interesting thing of this hotel.where you can swim anytime till 9pm and do not need to worried if the water will be too cold for your kids. this time its been our few times here. and surely will comeback. the breakfast also taste quite good with many variety of foods. but too bad the oriental noodle soup were no longer served.

Actually i expect more from this hotel. Our room is quite far from the lift without no view (because of course we paid the deluxe standard one), with so-so facility. Nothing special about the room. The breakfast is okay and has considerably wide selection. Kids club is very small with no PIC, and almost no facilities at all except crayon and paper. The good things about this hotel only 2: one is the pool, it is big, warm(i think warmer than P*dma Hotel), and kiddos like it very much. second, the location is very suitable if you want to bring your kids around lembang (near to Rumah Guguk, Farm House, Kota Mini and others). If you have more budget, choose room who have direct access pool, it is being said must be reserved directly to the hotel, and cost around more than 2,000,000 ++. Note: see the lights inside the pool in the night, pretty cool.

I book room with pool view. Room size is ok and clean The pool has warm water, so kids can swim n play despite the cold weather. But it is very packed especially in the morning. Breakfast is just normal.

This hotel is really amazing. Comfy, good for lazy time, great swimming pool for kids. You can swim at night, and the water is warm. A lot of kids staying in this hotel, paticularly for the warm swimming pool. The food is very variable, and delicious. Next time I go to bandung, I will stay here again.

good service, layanan yang tip top dari staff bilik bersih dan kemas, superb hot pools, great breakfast