8.4

Excellent
8.7% this month
/10
(1,961 reviews)See what guests said
Housekeeping87
Breakfast50
Food & Dining6
See map

8.1

Excellent

Location rating score

Excellent location - 250 meters from city center
Parking
FREE
Popular landmarks
Jakarta Cathedral 2.5 km
Gambir Train Station Building 3.3 km
National Monument (MONAS) 3.4 km
Ancol Dreamland 3.9 km
National Museum 3.9 km
Museum Bank Indonesia 4.5 km
Jakarta Old Town 4.5 km
Grand Indonesia Mall 5.6 km
Istiqlal Mosque 17.4 km
Beautiful Indonesia in Miniature Park 20.0 km
Nearby landmarks
Mega Glodok Kemayoran Mall 140 m
Indogrosir Kemayoran 360 m
RS Hermina Kemayoran 450 m
Taman Masjid Al-Hidayah Dirgantara 670 m
Puskesmas Kebon Kosong 2 720 m
Daily Fresh 730 m
PRJ 790 m
Jakarta International Expo -JIExpo 820 m
Puskesmas Kelurahan Kebon Kosong I 830 m
Parkir Timur 830 m
Grand Mercure Jakarta Kemayoran

"Nice location"

Andreas - May 7, 2022
Deluxe Double Bed Grand Mercure Jakarta Kemayoran
Lobby Grand Mercure Jakarta Kemayoran
Lobby Grand Mercure Jakarta Kemayoran
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Removed from saved list

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6 Superblok Mega Kemayoran, Kemayoran, Jakarta, Indonesia, 10610 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kemayoran part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money8.4
Location rating8.1
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport13.1 km

Rooms available at Grand Mercure Jakarta Kemayoran

Very good
Room comfort & quality

7.7

Classic King Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Classic Room Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Superior Twin bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Business Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed
...
  • Room size: 34 m²/366 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Double Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Room size: 80 m²/861 ft²
Enter dates to see prices

Frequently asked questions

Does Grand Mercure Jakarta Kemayoran have a hot tub?

A hot tub is one of the facilities available at Grand Mercure Jakarta Kemayoran.

What time is check-in and check-out at Grand Mercure Jakarta Kemayoran?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Jakarta Kemayoran also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Jakarta Kemayoran has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Jakarta Kemayoran?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Jakarta Kemayoran. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 165000 IDR for adults and 100000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Mercure Jakarta Kemayoran?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Mercure Jakarta Kemayoran. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering and wireless internet are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Grand Mercure Jakarta Kemayoran?

On-site venues and convenient event services make Grand Mercure Jakarta Kemayoran an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Grand Mercure Jakarta Kemayoran?

The closest train, metro, or bus station is Kemayoran Railway Station, 1.3 km away from Grand Mercure Jakarta Kemayoran.

What restaurants are nearby Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran’s neighborhood is Kemayoran which includes popular restaurants such as Catappa Restaurant, Plumeria Lounge and Royale Bistro.

What popular shopping places are close to Grand Mercure Jakarta Kemayoran?

Located in the Kemayoran area, Grand Mercure Jakarta Kemayoran is close to great shopping choices like Mega Glodok Kemayoran Mall and ITC Cempaka Mas.

What are popular attractions near Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran’s location in the Kemayoran neighborhood makes it close to famous attractions including Taman Masjid Al-Hidayah Dirgantara, Jakarta International Expo -JIExpo and Jakarta Expo Kemayoran.

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Explore the neighborhood

What people love about Grand Mercure Jakarta Kemayoran

  • 8.8

    Excellent
    Location

    "Nice location"

    Andreas

    |

    May 7, 2022

  • 10

    Exceptional

    "Excellent Hotel to stay."

    RAVULA

    |

    March 28, 2022

  • 10

    Exceptional

    "Great place to stay in Jakarta."

    Djoni

    |

    November 27, 2021

Overall rating:

8.4

Excellent
1,961 reviews
Cleanliness
8.9
Facilities
8.5
Location
8.1
Read all reviews >
What travelers say they love:
The location is really good for business trip.
Lee from Taiwan
Business traveler
More about Grand Mercure Jakarta Kemayoran

More about Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran

There is never a shortage of things to do in Jakarta. Staying at Grand Mercure Jakarta Kemayoran, located just minutes away from the city center, means you will not miss any of Jakarta amazing sights.
The facilities and services provided by Grand Mercure Jakarta Kemayoran ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Jakarta.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Grand Mercure Jakarta Kemayoran. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Grand Mercure Jakarta Kemayoran include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Grand Mercure Jakarta Kemayoran has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub.
To fill your days, be sure to check out the fantastic facilities offered at Grand Mercure Jakarta Kemayoran. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Grand Mercure Jakarta Kemayoran. Whatever you may be looking to buy on your trip to Jakarta, chances are you'll find it at Grand Indonesia Mall located 5.5 km away.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

82 mentions

Housekeeping

50 mentions

Food & Dining

22 mentions

Swimming Pool

11 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

Catappa Restaurant

  • Cuisine: Asian, Chinese, European
  • Menu: Buffet, A-la-carte
Location
Jl H Benyamin Sueb Kav B6 Superblok Mega Kemayoran, Kemayoran, Jakarta, Indonesia, 10610
Excellent
Location

8.1

Airports

  • Halim Perdanakusuma International Airport (HLP)
    13.1 km 42 min drive
  • Soekarno-Hatta International Airport (CGK)
    21.9 km

Public transportation

  • Kemayoran Railway Station
    1.3 km 11 min drive
  • Rajawali Railway Station
    1.6 km

Hospital or clinic

  • RS Hermina Kemayoran
    450 m

Shopping

  • Grand Indonesia Mall
    5.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Jakarta Cathedral
    2.5 km
  • Gambir Train Station Building
    3.3 km
  • National Monument (MONAS)
    3.4 km
  • Ancol Dreamland
    3.9 km
  • National Museum
    3.9 km
  • Museum Bank Indonesia
    4.5 km
  • Jakarta Old Town
    4.5 km
  • Grand Indonesia Mall
    5.6 km
  • Istiqlal Mosque
    17.4 km
  • Beautiful Indonesia in Miniature Park
    20.0 km

Nearby landmarks

  • Mega Glodok Kemayoran Mall
    140 m
  • Indogrosir Kemayoran
    360 m
  • RS Hermina Kemayoran
    450 m
  • Taman Masjid Al-Hidayah Dirgantara
    670 m
  • Puskesmas Kebon Kosong 2
    720 m
  • Daily Fresh
    730 m
  • PRJ
    790 m
  • Jakarta International Expo -JIExpo
    820 m
  • Puskesmas Kelurahan Kebon Kosong I
    830 m
  • Parkir Timur
    830 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee300000 IDR

Extras

  • Breakfast charge (unless included in room price)165000 IDR

The property

  • Number of bars/lounges2
  • Number of floors22
  • Number of restaurants1
  • Number of rooms 505
  • Room voltage220
  • Year property opened2015
Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Grand Mercure Jakarta Kemayoran from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.5
Location8.1
Room comfort and quality7.7
Service8.5
Value for money8.4
High score for Jakarta
Rating
9+ Exceptional (240)
8-9 Excellent (109)
7-8 Very Good (174)
6-7 Good (38)
<6 Below Expectation (56)
Time of the year
Mar - May (151)
Jun - Aug (139)
Sep - Nov (173)
Dec - Feb (154)
All guests (1,502)
All room types
All languages

Show reviews that mention 

Showing 617 verified guest comments
12345
9.2
Exceptional
Yng from Singapore
Family with young children
Superior Double Bed
Stayed 4 nights in November 2017

Best service ”

We were here to attend a friend’s wedding and I was sick most of the time, hence we stayed in the hotel most time. We were Glad we chose This hotel as the service was excellent. Staff spoke fluent English, helpful to Our needs, and always gave a high 5 to my 4 year old boy. Location wise near to Ancol and Mangga Dua But nothing nearby to shop. So be prepared to eat in if you are like us. The food isn’t great but it isn’t bad either, and who cares when the ambience makes it like home? Most importantly we left our wallet behind and the staff retrieved it for us immediately. Thank you Grand MERCURE Kemayoran!

Reviewed November 15, 2017

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Dear Yng, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. FEEL WELCOME .. Sincerely, Nurhayati Basir Hotel Manager

Responded November 21, 2017
Grand Mercure Jakarta Kemayoran
8.8
Excellent
Arthur from Australia
Business traveler
Superior Double Bed
Stayed 1 night in July 2019

Great hotel but now quite expensive”

The Grand Mercure Kemayoran is a great hotel in terms of facilities and staff. However of late the room rates have significantly increased and it’s no longer good value for money.

Reviewed July 24, 2019

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Dear Arthur , Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Rulvastina Randy General Manager

Responded July 25, 2019
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Kartika from Indonesia
Family with teens
Superior Twin bed
Stayed 3 nights in June 2019

amazing hotel with reasonable price”

We stayed 3 nights here and we absolutely had nothing to be complained. Cause everything here was amazing. Staff were very kind and friendly. The room was spacious, clean, the bed was very comfortable. The bathroom was very clean with complete amenities. The breakfast was very good, with many options. Thank You Grand Mercure for amazing stay!

Reviewed June 21, 2019

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Dear Kartika, Thank you for your generous review regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Responded June 24, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Fiona from Singapore
Business traveler
Superior Double Bed
Stayed 2 nights in October 2019

Free Upgrade ”

I would like to say a big thank you to Mr. Indra for giving me a free upgrade from Double to a Suite room because he was sorry that I will have to wait an hour for my room to be ready while my colleague get to have immediate check-in. Because of him, it was my lucky day. Grand Mercure is always my first choice of stay whenever I'm there for work trips.

Reviewed November 06, 2019

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Dear Fiona, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded November 06, 2019
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Edi from Indonesia
Family with young children
Superior Double Bed
Stayed 1 night in September 2018

Good Place to Stay with Access to Toll Road”

in the middle of kemayoran, which is literally in the center of north, west, and central jakarta... access to toll road is near, and almost free of jakarta's notorious traffic jam..

Reviewed October 08, 2018

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Dear Edi, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I hope your next visit will be as pleasant as the previous one. Feel Welcome Sincerely, Gilles Tressens General Manager

Responded October 09, 2018
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Jennifer from Philippines
Business traveler
Superior Twin bed
Stayed 3 nights in November 2016

Worth every penny”

Got the best deal in my 3 night stay. Staff were attentive and accommodating. The room is neat and well designed. I will definitely keep using this hotel whenever km in Jakarta for business. I want to give special mention to Ms. Vanessa Yolastika (operator) for accommodating small but important request. Thank you making my 4 days stay pleasurable.

Reviewed November 19, 2016

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Dear Jennifer, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 04, 2018
Grand Mercure Jakarta Kemayoran
8.8
Excellent
Jesaya from Indonesia
Business traveler
Superior Double Bed
Stayed 1 night in January 2019

The Best Hotel in the Kemayoran Area”

The Hotel is right in the center of Kemayoran suburb, just next to Mangga Dua, Ancol, Sunter and Pasar Baru. It has spacious rooms, with modern style and good breakfast. However, there are space of improvement in the reception and hotel attendees. They could have serve the guests more attentively and chatting to other colleagues after the working hours.

Reviewed January 09, 2019

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Dear Jesaya, Thank you for your comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Responded January 11, 2019
Grand Mercure Jakarta Kemayoran
9.6
Exceptional
Adam from United States
Family with young children
Superior Double Bed
Stayed 1 night in April 2017

Excellent ”

This hotel is brand new and super regal, the staff is uber friendly and professional. The location from the airport is strategic because you can reach the highway straight from the hotel towards the airport, but it is quite far to the centre of Jakarta. That being said, the room is super clean, big, new, and super modern. Definitely will come back for my next trip to Jakarta

Reviewed September 09, 2017

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Dear Adam, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Nurhayati Basir Hotel Manager

Responded September 15, 2017
Grand Mercure Jakarta Kemayoran
8.8
Excellent
Marita from Indonesia
Solo traveler
Superior Double Bed
Stayed 2 nights in November 2019

Good stay!”

My first time staying at this hotel for my solo trip to Jakarta for 3 days. The staff that was helping me during check in process is very friendly and helpful. I was upgraded to a bigger suite. The location is a little far from city center but is very near to Jakarta Expo. The downside, bath towel has a “foul smell” eventhough its new. I do hope, the next time I come and stay in the hotel, the towel problem has been solved. Overall, very recommended hotel to stay in!

Reviewed November 26, 2019

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Dear Mrs. Marita, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Responded December 09, 2019
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Erick from Indonesia
Business traveler
Superior Twin bed
Stayed 1 night in January 2017

Excellent...”

Exactly what you expect from a 5 star hotel. Clean room. Nice lobby. Good location (near Central Jakarta Court). Nice staff. If I had to suggest, I would suggest the management to improve the room toilet, as the toilet is quite small, and it's not comfortable enough for a big guy as myself.

Reviewed January 24, 2017

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Dear Erick, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 04, 2018
Grand Mercure Jakarta Kemayoran
8.0
Excellent
Asep from Indonesia
Business traveler
Superior Double Bed
Stayed 2 nights in February 2016

Early breakfast box”

I asked sandwich ++ to get early breakfast box due to morning flight but I got only 1 plain croissant, 1 danish pastry, 1 small oval bread and 1 bottle mineral water. Seems like sandwich is a big matter early for such a hotel like Grand Mercure, too bad.

Reviewed March 03, 2016

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Dear Asep, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Grand Mercure Jakarta Kemayoran,we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Tressens General Manager

Responded May 11, 2018
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Gordon from Singapore
Business traveler
Superior Double Bed
Stayed 4 nights in August 2016

Great Hotel!!!!”

Always a pleasure to stay at the Grand Mercure!!!!! Nothing to complain about!!!

Reviewed October 16, 2016

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Dear Gordon, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 04, 2018
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Eugene from Singapore
Couple
Superior Double Bed
Stayed 1 night in March 2018

well worth it!”

we were complimentary upgraded to a high floor bigger room which was greatly appreciated. our stay was pleasant and the front office personnel was very polite. will look to stay there again if we visit jakarta!

Reviewed August 16, 2018

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Dear Eugene , Thank you for your thoughtful review on Hotel Grand Mercure Jakarta Kemayoran. We are delighted to hear that you have enjoyed your stay with us. We will definitely share your comments with the team for further encouragement. We are looking forwards to serve you better and make you FEEL WELCOME at Grand Mercure Jakarta Kemayoran. Sincerely, Gilles Tressens General Manager

Responded August 16, 2018
Grand Mercure Jakarta Kemayoran
8.0
Excellent
Sebastien from France
Business traveler
Superior Twin bed
Stayed 2 nights in September 2017

Good if you are visiting the exhibition”

Strategic location near Kemayoran international expo center. The food: I didnt like the buffet so much but a la carte dishes are good (recommend sop buntut if you like local dishes). Facilities are ok as expected for such range of hotel.

Reviewed October 04, 2017

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Dear Sebastien, Thank you for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive your feedback and I will share your comments to F&B department regarding our breakfast quality. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forwards to serve you better at Grand Mercure Jakarta Kemayoran. Sincerely, Nurhayati Basir Hotel Manager

Responded October 04, 2017
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Celine from Malaysia
Business traveler
Superior Twin bed
Stayed 1 night in September 2016

Freat Hotel to recommend”

We check in a bit late some more is peak season & only left smoking room, but they FREE upgrade us to Executive suite really appreciated.Great hotel proximity to exhibition center & hotel do provide shuttle to exhibition center.Reasonable price and varieties of breakfast. Overall is very good. Will definitely stay again.

Reviewed September 25, 2016

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Dear Celine, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 11, 2018
Grand Mercure Jakarta Kemayoran
8.4
Excellent
Akramil from Philippines
Couple
Superior Twin bed
Stayed 2 nights in February 2017

Awesome...”

Had to layover for couple of days in Jakarta before heading to Bali. This hotel is just a baby... great facilities, awesome open buffet. It's my brother's birthday week and they surprised us with a cake few hours upon settling in. We'll be coming back definitely.

Reviewed February 06, 2017

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Dear Akramil, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 04, 2018
Grand Mercure Jakarta Kemayoran
9.2
Exceptional
Rodney from Malaysia
Business traveler
Classic King Bed
Stayed 5 nights in July 2018

Rod from Malaysia”

In chaotic Jakarta traffic the route to and from airport is very convenient. Staff always helpful, room well set up and clean

Reviewed August 03, 2018

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Dear Rodney, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded August 06, 2018
Grand Mercure Jakarta Kemayoran
7.2
Very good
Sherly from Indonesia
Family with young children
Deluxe Double Bed
Stayed 1 night in October 2016

Great location, Good choice of breakfast, beautiful room and view”

Not a family oriented hotel since there is not much facilities for kids. Seems like the hotel is intended for business purposes. We have a beautiful room (upgraded by the staff) with great view of kemayoran area. Great choice of breakfast from western food to traditional foods.

Reviewed October 12, 2016

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Dear Sherly, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 04, 2018
Grand Mercure Jakarta Kemayoran
8.0
Excellent
HAIKEL from France
Business traveler
Superior Twin bed
Stayed 1 night in May 2016

Very confortable hotel”

This is a nice choice for business man in Jakarta. Hotel is very confortable and with good services and more over feel in security which is a very important point in jakarta.

Reviewed June 07, 2016

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Dear Haikel, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

Responded May 11, 2018
Grand Mercure Jakarta Kemayoran
10.0
Exceptional
Philip from United States
Solo traveler
Superior Twin bed
Stayed 4 nights in September 2018

I enjoyed staying in this hotel very much, as this is my second stay there, will definitely come bac”

As this is my second time staying in this hotel, very much enjoying it. The hotel facilities are bery good, like the swimming pool, jacuzzi and gym very much, I used them daily. The breakfast is excellent, However, I tried the buffett dinner upon my arrival the 1st night, was less than excellent, perhaps needs to prepare more main course. I would like to command Ms. Yuniarti, FB Host for the breakfast time, always greets people withe friendly smile, making the breakfast and morning more enjoyable, thank you Yuni for the good work. The room is always clean and comfortable. Thank you. Will be back again next year April of 2019. Thank you.

Reviewed September 28, 2018

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Dear Philip, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Gilles Tressens General Manager

Responded September 28, 2018
Grand Mercure Jakarta Kemayoran
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