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Grand Mercure Kuala Lumpur Bukit Bintang

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Highlights

Rated highly by Business travelers

Good for business use
Location

If I visit KL again, I will stay at Swiss for sure!!!!
Highly Rated by Family Traveller

But my son still love it.
{0} meters

Tepat di depan hotel terdapat perhentian bus.
Rated highly by Couples

Facilities

Free Wi-Fi

Front desk [24-hour]

Fitness center

Restaurants

Golf course (within 3 km)

Airport transfer

Pool (kids)

Luggage storage

About us

Grand Mercure Kuala Lumpur Bukit Bintang is a vibrant hotel reflecting Malaysia's heritage. Enjoy authentic local cuisine and stunning city views at the restaurant. Located in the lively Bukit Bintang district, it offers easy access to various attractions, perfect for exploring Kuala Lumpur. Located in Bukit Bintang, the hotel is surrounded by nightlife, luxury shopping at Pavilion Kuala Lumpur and Berjaya Times Square, and diverse dining options. Guests enjoy excellent facilities, including a breakfast takeaway service and room service for culinary delights. Each room features air conditioning, a refrigerator, and an in-room safe, with select accommodations offering stunning city views, perfect for travelers seeking comfort and culture in Malaysia's vibrant atmosphere. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

5 travelers have booked today.

Location 8.8
Cleanliness 8.6
Service 8.6
Value for money 8.4

Based on 9,608 verified reviews

Location

8.8

Cleanliness

8.6

Service

8.6

Value for money

8.4

Facilities

8.2

Room comfort and qua...

2.0

tooltip

Nearest transportation options

Plaza Rakyat LRT Station is within 0.37 km

Hang Tuah Monorail Station is within 0.42 km

See map

8.8Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 297 places in walking distance!

Walkable places
Grocery Store
160 m
St. Anthony Church
200 m
Jalan Sayur Food Street
260 m
Old Asia
290 m
Plaza Rakyat
320 m
Popular landmarks
Jalan Alor
510 m
Menara Kuala Lumpur
950 m
Chinatown - Kuala Lumpur
990 m
Pavilion Kuala Lumpur
1.0 km
Central Market
1.1 km
Closest landmarks
Klinik Dr. Gigi @ Pudu
30 m
STA Travel
90 m
Tung Shin Academy Of Nursing
230 m
Chinese Medical Division
240 m
Neuropsy Clinic
250 m

Good to know

Value for money8.4
Distance to city center3km
Location rating8.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Select your room

1/7

Deluxe Room, City View, 1 King Bed

38 m²/409 ft²
Max 3 adults
1 king bed

City view

1/7

Executive Room, City View, 1 King Bed

28 m²/301 ft²
Max 3 adults
1 king bed

City view

1/7

Executive Room, City View, 2 Single Beds

28 m²/301 ft²
Max 3 adults
2 single beds

City view

1/6

Superior Room, 1 King Bed

28 m²/301 ft²
Max 3 adults
1 king bed
Preferred by Couples

9.3

Exceptional

Room comfort and quality
1/6

Superior Room, 2 Single Beds

28 m²/301 ft²
Max 3 adults
2 single beds

8.4

Excellent

Room comfort and quality
1/6

Deluxe Room, City View, 2 Single Beds

38 m²/409 ft²
Max 3 adults
2 single beds

City view

1/6

Deluxe Family Room, 1 King Bed And 2 Single Beds

38 m²/409 ft²
Max 4 adults
1 single bed
Fits groups
1/4

Junior Suite,Balcony,One King Bed

56 m²/603 ft²
Max 5 adults
1 king bed
1/1

Deluxe Room

28 m²/301 ft²
Max 3 adults
1 king bed or 2 single beds
1/1

Executive Room

38 m²/409 ft²
Max 4 adults
2 single beds and 1 king bed
Fits groups

City view

Frequently asked questions

While staying at Grand Mercure Kuala Lumpur Bukit Bintang, start off your vacation by discovering the closest attractions that are within close proximity to the property which include Grocery Store, St. Anthony Church, and Jalan Sayur Food Street.

While lodging at Grand Mercure Kuala Lumpur Bukit Bintang, delight in your evening or night out at Healy Mac's (Bukit Bintang), Olé Café, and Sixty Nine Bistro to get the most out of your nightlife.

Grand Mercure Kuala Lumpur Bukit Bintang has a total of 15 floors.

Verified past guests that have stayed at Grand Mercure Kuala Lumpur Bukit Bintang had an average nightly stay of 2 nights at this property.

Grand Mercure Kuala Lumpur Bukit Bintang can communicate in 6 languages and supports well-known languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

Past guests that stayed at Grand Mercure Kuala Lumpur Bukit Bintang have given this property a rating of 8.773 for its outstanding location as the major highlight for their stay.

Verified group travelers that have stayed at this property have given Grand Mercure Kuala Lumpur Bukit Bintang an average rating of 8.1. You can find more comprehensive customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

Wake up to an amazing buffet and a la carte breakfast at Grand Mercure Kuala Lumpur Bukit Bintang. Travelers can enjoy breakfast offered with an additional charge of 28 MYR for children and 48 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.

More about Grand Mercure Kuala Lumpur Bukit Bintang

More about Grand Mercure Kuala Lumpur Bukit Bintang

Experience Urban Sophistication at Grand Mercure Kuala Lumpur Bukit Bintang

Nestled just 3 kilometers from Kuala Lumpur’s vibrant city center, the Grand Mercure Kuala Lumpur Bukit Bintang offers a perfect blend of contemporary comfort and strategic location. Built in 1993 and extensively renovated in 2019, this modern hotel boasts 325 well-appointed rooms designed to cater to both leisure and business travelers. Whether you're exploring the bustling streets of Bukit Bintang or heading to the airport, which is approximately a 40-minute drive away, this hotel provides a convenient base for your Malaysian adventure. Guests can enjoy a seamless stay with check-in starting from 3:00 PM and check-out until 12:00 PM. Please note that the hotel maintains a strict child policy, and children are not allowed to stay free of charge, with additional fees applicable. With its inviting atmosphere and prime location, Grand Mercure Kuala Lumpur Bukit Bintang promises a memorable stay filled with comfort and convenience in the heart of Malaysia’s capital.

Stay Active with State-of-the-Art Fitness Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Guests at Grand Mercure Kuala Lumpur Bukit Bintang are invited to maintain their fitness routines with our modern and well-equipped fitness center. Whether you're a dedicated athlete or a casual exerciser, our gym provides a range of equipment designed to support your workout needs, helping you stay energized during your stay in the vibrant heart of Kuala Lumpur. The fitness center offers a welcoming environment where you can focus on your health and wellness goals amidst a stylish setting.

Exceptional Convenience Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Experience seamless comfort and convenience during your stay at Grand Mercure Kuala Lumpur Bukit Bintang, where a range of thoughtful facilities are designed to meet your needs. Take advantage of the reliable free Wi-Fi available in all rooms and public areas, ensuring you stay connected whether you're working or browsing. For added convenience, the hotel offers daily housekeeping, laundry and dry cleaning services, and luggage storage to keep your belongings secure and your stay hassle-free.

Convenient Transport Facilities at Grand Mercure Kuala Lumpur Bukit Bintang

Grand Mercure Kuala Lumpur Bukit Bintang offers seamless airport transfer services, ensuring guests arrive and depart with ease and comfort. Whether you're arriving in the city or heading to the airport, this facility provides a stress-free start or end to your journey, allowing you to focus on enjoying your stay. Additionally, the hotel can assist with organized tours, giving guests the opportunity to explore Kuala Lumpur’s vibrant attractions conveniently and comfortably. For guests planning to explore the city at their own pace, the hotel provides on-site car parking facilities. Please note that car park charges are applicable, ensuring a secure and accessible space for your vehicle during your stay. With these transport amenities, Grand Mercure Kuala Lumpur Bukit Bintang makes it easy for guests to navigate the bustling city and enjoy a hassle-free travel experience.

Luxurious Comfort and Modern Amenities at Grand Mercure Kuala Lumpur Bukit Bintang

Experience unparalleled comfort in the elegantly appointed rooms of Grand Mercure Kuala Lumpur Bukit Bintang, where every detail is designed for your convenience. Enjoy a cool, restful sleep with air conditioning and blackout curtains that ensure a peaceful night. The rooms are equipped with plush linens and a variety of thoughtful amenities, including a hair dryer, toiletries, and complimentary bottled water, to make your stay truly relaxing. Start your day with a fresh cup of coffee or tea, courtesy of the complimentary instant coffee and tea makers, or unwind in front of the television with satellite/cable channels and inhouse movies for entertainment. Additional conveniences such as a mini bar, refrigerator, and daily newspaper keep you connected and refreshed throughout your stay. For your comfort, plush bathrobes are provided, making your experience both luxurious and home-like.

Exquisite Dining Experience at Grand Mercure Kuala Lumpur Bukit Bintang

Indulge in a delightful culinary journey at the hotel's elegant restaurant, where a diverse menu offers both local and international flavors, crafted to satisfy every palate. Guests can enjoy a hearty breakfast buffet each morning, featuring a wide array of fresh, flavorful options to start the day on a perfect note. For those seeking convenience and comfort, the hotel also provides prompt and attentive room service, allowing guests to dine in the privacy of their own rooms with a selection of delicious dishes. The hotel’s commitment to halal standards ensures that all dining options are suitable for Muslim guests, offering peace of mind alongside exceptional taste. Whether you’re looking to dine in the stylish restaurant or prefer to relax in your room with a meal, Grand Mercure Kuala Lumpur Bukit Bintang caters to your culinary needs, making every meal a memorable part of your stay.

Vibrant Heart of Kuala Lumpur: Exploring Bukit Bintang

Nestled in the bustling core of Kuala Lumpur, Bukit Bintang is the city's premier entertainment and shopping district, offering an electrifying blend of modernity and culture. Known for its dazzling array of shopping malls, including Pavilion Kuala Lumpur and Lot 10, visitors can indulge in world-class retail therapy, from luxury brands to local boutiques. The area is also renowned for its vibrant street life, lively night markets, and an eclectic mix of international cuisines that cater to every palate, making it a paradise for food lovers and night owls alike. Beyond shopping and dining, Bukit Bintang boasts a dynamic nightlife scene with trendy bars, chic lounges, and entertainment venues that come alive after sunset. The district's energetic atmosphere is complemented by iconic landmarks such as the Kuala Lumpur Tower and the bustling Jalan Alor street, famous for its delicious street food. Whether you're seeking cultural experiences, retail adventures, or simply a lively spot to unwind, Bukit Bintang offers an unforgettable gateway to the vibrant spirit of Kuala Lumpur.

Seamless Journey from Kuala Lumpur International Airport to Grand Mercure Kuala Lumpur Bukit Bintang

Getting from Kuala Lumpur International Airport (KLIA or KLIA2) to the luxurious Grand Mercure Kuala Lumpur Bukit Bintang is both convenient and straightforward. Upon arrival, guests can choose from several transportation options to suit their preferences. The most popular choice is taking the Express Rail Link (ERL) train, which offers a quick and efficient journey. The KLIA Ekspres or KLIA Transit trains run directly from the airport to the Kuala Lumpur Sentral Station, a major transportation hub. From there, travelers can hop into a short Grab ride, taxi, or even a quick walk to the hotel, which is just a few kilometers away in the vibrant Bukit Bintang district. Alternatively, airport shuttles and private transfer services can be arranged in advance for a more personalized and comfortable experience, ensuring a smooth start to your stay in Kuala Lumpur.

Vibrant Attractions and Landmarks Near Grand Mercure Kuala Lumpur Bukit Bintang

Nestled in the heart of Kuala Lumpur's bustling Bukit Bintang district, Grand Mercure Kuala Lumpur Bukit Bintang offers guests easy access to some of the city's most exciting attractions. Just a short stroll away is Jalan Alor, renowned for its lively food street offering an array of delectable Malaysian and international cuisines, perfect for food lovers seeking authentic flavors. The nearby Berjaya Time Square Theme Park provides family-friendly entertainment with thrilling rides and indoor amusements, making it an ideal spot for visitors of all ages.

Convenient Public Transport Options Around Grand Mercure Kuala Lumpur Bukit Bintang

Nestled in the vibrant heart of Kuala Lumpur, the Grand Mercure Kuala Lumpur Bukit Bintang offers unparalleled access to the city's extensive public transportation network. Guests can easily reach the hotel via the nearby Bukit Bintang Monorail Station, providing quick and direct connections to key attractions and shopping districts. The Hang Tuah Monorail Station is also within close proximity, offering additional routes for exploring Kuala Lumpur's bustling cityscape. For those arriving by bus, the Pasar Rakyat Bus Terminal is conveniently located nearby, ensuring effortless transfers and travel across the city. The Tun Razak Exchange MRT Station and Bukit Bintang MRT Station further enhance mobility options, connecting guests to the broader Kuala Lumpur transit system. Whether you're commuting for business or leisure, these accessible stations make exploring the city seamless, allowing you to immerse yourself in Kuala Lumpur’s vibrant culture with ease.

A Culinary Wonderland Just Steps Away

Guests at Grand Mercure Kuala Lumpur Bukit Bintang are spoiled for choice when it comes to nearby dining options. From the exquisite flavors of THE TOKYO RESTAURANT and Serai Pavilion KL to the authentic Middle Eastern cuisine at Halab Gate Shawarma and Damascus Bukit Bintang, there's something to satisfy every palate. For a casual yet delicious experience, Burger on 16 offers mouthwatering burgers, while Lot 10 Hutong Food Court presents a vibrant array of local delicacies. For a touch of elegance, Bijan Bar & Restaurant and Havana Bar & Grill provide sophisticated settings with delectable menus. Additionally, Tarbush Restaurant serves up traditional Middle Eastern dishes in a warm and inviting atmosphere, making the area a true culinary haven for travelers seeking diverse and flavorful dining experiences.

Premier Shopping Destinations Near Grand Mercure Kuala Lumpur Bukit Bintang

Guests staying at Grand Mercure Kuala Lumpur Bukit Bintang are spoiled for choice with an array of world-class shopping landmarks just steps away. Explore the vibrant Lot 10 Mall, renowned for its trendy fashion outlets and eclectic eateries, or indulge in luxury at Pavilion Mall, a premier shopping destination featuring designer boutiques and high-end brands. Fahrenheit 88 Shopping Mall offers a unique retail experience with its diverse stores and entertainment options, while Sun Complex provides a more traditional shopping environment. For those seeking cultural and artistic treasures, Art Seni and Ayurvedium are perfect spots to discover local crafts and wellness products. Book lovers will appreciate Borders Shop, a haven for literary enthusiasts, and Dry Point, known for its selection of premium skincare and beauty products. Escentials offers a curated collection of luxury fragrances and cosmetics, and fashion aficionados can visit House of Suzie Wong for the latest in chic apparel and accessories. These shopping landmarks ensure that guests have endless opportunities to explore, indulge, and find the perfect souvenirs during their stay.

Luxury Meets Affordability: Comparing Room Prices at Grand Mercure Kuala Lumpur Bukit Bintang and Kuala Lumpur Citywide

Staying at the Grand Mercure Kuala Lumpur Bukit Bintang offers a premium experience with room prices ranging from $101 to $150 per night. This range reflects the hotel's upscale amenities, modern design, and prime location in the vibrant Bukit Bintang district, making it an excellent choice for travelers seeking comfort and convenience. While this price point is above the city’s average hotel rate, it guarantees a higher level of service and luxurious comfort that discerning guests appreciate. In contrast, the average cost of a hotel room across Kuala Lumpur generally falls between $51 and $75 per night, offering more budget-friendly options for travelers. These more affordable choices are perfect for those who prioritize cost savings but still want to enjoy the city's attractions. However, for visitors looking for a blend of luxury and strategic location, the Grand Mercure stands out as a compelling option, providing a superior experience that justifies its higher price compared to the city’s general average.

Excellent Stay at Grand Mercure Kuala Lumpur Bukit Bintang

Guests consistently praise the Grand Mercure Kuala Lumpur Bukit Bintang for its modern and well-maintained facilities, with many describing it as a nice and new hotel that exceeds expectations. The rooms are frequently highlighted for their cleanliness, spaciousness, and comfort, offering a restful retreat with comfy beds and great amenities like a variety of TV channels. Visitors also appreciate the friendly and helpful staff, who contribute to a warm and welcoming atmosphere throughout their stay. The breakfast service receives high marks for being delicious and satisfying, making it a perfect start to the day. Overall, guests leave with positive impressions of this hotel, citing it as a very good choice for comfort and quality in Kuala Lumpur.

Exceptional Comfort and Prime Location at Grand Mercure Kuala Lumpur Bukit Bintang

Guests consistently praise Grand Mercure Kuala Lumpur Bukit Bintang for its outstanding blend of comfort, convenience, and quality. With an impressive overall rating of 8.5, visitors find the hotel to be a superb choice for exploring the vibrant city. The hotel’s strategic location, rated at 8.8, places guests right in the heart of Kuala Lumpur’s bustling Bukit Bintang district, offering easy access to shopping, dining, and entertainment options. The hotel’s facilities and cleanliness also earn high marks, with ratings of 8.2 and 8.6 respectively, reflecting a well-maintained environment that ensures a comfortable and enjoyable stay. Guests appreciate the attentive staff performance, rated at 8.6, who are known for their friendly and professional service. Coupled with excellent value for money at 8.4, Grand Mercure Kuala Lumpur Bukit Bintang continues to be a favored choice for travelers seeking a memorable and hassle-free experience in Malaysia’s vibrant capital.

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Amenities and facilities

Excellent8.2

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Asian breakfast
  • Breakfast [buffet]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Full american breakfast
  • Halal breakfast
  • International cuisine in restaurant
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Western breakfast
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Bathrobes
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Extra long bed
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Window

Location

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Excellent8.8

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km 38 min drive
  • Kuala Lumpur International Airport (KUL)
    44.7 km 56 min drive
Public transportation
  • Plaza Rakyat LRT Station
    370 m
  • Hang Tuah Monorail Station
    420 m 8 min walk
Hospital or clinic
  • Klinik Dr. Gigi @ Pudu
    30 m
Shopping
  • Pavilion Kuala Lumpur
    1.0 km
Convenience store
  • 7 Eleven
    20 m 4 min drive
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Jalan Alor
    510 m
  • Menara Kuala Lumpur
    950 m
  • Chinatown - Kuala Lumpur
    990 m
  • Pavilion Kuala Lumpur
    1.0 km
  • Central Market
    1.1 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.3 km
  • Aquaria KLCC
    1.4 km
  • KLCC Park
    1.6 km
  • Petronas Twin Towers
    1.6 km
  • KL Bird Park
    2.0 km
Nearby landmarks
  • Klinik Dr. Gigi @ Pudu
    30 m
  • STA Travel
    90 m
  • Grocery Store
    160 m
  • St. Anthony Church
    200 m
  • Tung Shin Academy Of Nursing
    230 m
  • Chinese Medical Division
    240 m
  • Neuropsy Clinic
    250 m
  • Tung Shin Hospital
    260 m
  • Jalan Sayur Food Street
    260 m
  • Old Asia
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center3km
  • Travel time to airport (minutes)40
  • Airport transfer fee180 MYR
Extras
  • Daily Internet/Wi-Fi fee57 MYR
  • Breakfast charge (unless included in room price)48 MYR
The property
  • Year property opened1993
  • Number of floors15
  • Room voltage220
  • Number of rooms 325
  • Most recent renovation2019
  • Non-smoking rooms/floorsno
  • Number of restaurants1
Parking
  • Daily parking fee10 MYR

Reviews of Grand Mercure Kuala Lumpur Bukit Bintang from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.4

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 4.8
  • 10
  • 9.2
  • 6.4
  • 8.4
  • 10
  • 8.0
  • 10
  • 8.4
  • 9.2

Most recent

  • Location score 8.8 out of 10 and is a high score in Kuala Lumpur
    Location8.8
  • Cleanliness score 8.6 out of 10 and is a high score in Kuala Lumpur
    Cleanliness8.6
  • Service score 8.6 out of 10 and is a high score in Kuala Lumpur
    Service8.6
  • Value for money score 8.4 out of 10 and is a high score in Kuala Lumpur
    Value for money8.4
  • Facilities score 8.2 out of 10 and is a high score in Kuala Lumpur
    Facilities8.2
  • Room comfort and quality score 2 out of 10
    Room comfort and quality2.0
High score for Kuala Lumpur

Rating

9+ Exceptional (1,254)
8-9 Excellent (305)
7-8 Very Good (470)
6-7 Good (139)
<6 Below Expectation (351)

Review summary

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Guests are raving about the excellent service provided by the staff. The hotel is also kept impeccably clean, with well-manicured rooms. The hotel's location is also a big plus, with countless guests remarking on its convenience. Moreover, the rooms are spacious and provide ample space to relax or work.

Guests noted a limited breakfast selection that could use more variety. Parking is available for an extra charge, which some found disappointing.

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Location

Mentioned in 245 reviews
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92% Positive
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7% Unfavourable

Service

Mentioned in 202 reviews
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73% Positive
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26% Unfavourable

Cleanliness

Mentioned in 166 reviews
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75% Positive
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24% Unfavourable

Breakfast

Mentioned in 131 reviews
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54% Positive
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45% Unfavourable

Room comfort

Mentioned in 79 reviews
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69% Positive
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30% Unfavourable

Room size

Mentioned in 73 reviews
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86% Positive
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13% Unfavourable

Check in

Mentioned in 53 reviews
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39% Positive
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60% Unfavourable

Pool

Mentioned in 53 reviews
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35% Positive
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64% Unfavourable

Value for money

Mentioned in 50 reviews
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Showing 2,519 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    Azila from Malaysia
    Family with young children
    Premier Room
    Stayed 1 night in July 2025

    “CLEAN ROOM, COMFORTABLE BED, GREAT LOCATION”

    We have a pleasant staycation here. We stay in premier king room. The room is clean, spacious enough to perform prayers, toilet has basic shower but with a great water pressure. Furniture is basic, ni sofa or relax chair. But the bed is wider than regular king. The pillow and mattress is very comfortable that we find it difficult to wake up in the morning 😆 The room offers Smart TV and great wifi, and you can enjoy Netflix during your stay. The parking is in a basement, and no elevator from the parking to the lobby, hence you need to drop off your luggage first before park your car. However, they have valet parking at RM30/day at first come first serve basis, which is a great offer. We choose valet parking as it is more convenient for us. Breakfast has wide choice and the taste is quite delicious. Only the omelette is slightly overcooked. The swimming pool is clean and they provide towel and cuckoo water. However, the pool is quite basic. But my son still love it. Overall, we had a pleasant stay here. Might repeat the stay soon.

    Reviewed August 02, 2025

    Dear Azila, Thank you for sharing such a detailed and positive review of your stay with us. We’re thrilled to hear that you enjoyed the comfort of our Premier King Room, the clean and spacious environment, and the little touches like Smart TV and strong Wi-Fi for a relaxing experience. It’s wonderful to know you found our bed and pillows so comfortable — we’ll take that as the highest compliment! We appreciate your feedback on the parking arrangements as well. Your comments help us better inform future guests and explore ways to improve convenience. We look forward to welcoming you back for another pleasant staycation soon. Warm regards, Management

    Responded August 08, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  2. 10.0
    Exceptional
    Shuvanjan from Bangladesh
    Family with young children
    Stayed 3 nights in June 2025

    “A Perfect Stay for Families – Comfort, Convenience & Care”

    Our family, including a young child, had a wonderful experience staying at this fantastic property. The location was ideal for exploring the city while providing hassle-free access to the airport. From the moment we arrived, the staff’s warmth and professionalism made us feel welcome. The room was spacious, impeccably clean, and thoughtfully designed for comfort. The food exceeded expectations, offering a delightful variety of flavors. Every detail was managed with care, making our stay truly memorable. Whether traveling for leisure or business, this hotel is a perfect choice for a relaxing and stress-free stay.

    Reviewed June 12, 2025

    Dear Shuvanjan, Thank you so much for your wonderful review! We’re truly delighted to hear that you and your family had such a memorable and comfortable stay with us. It’s especially heartwarming to know that our team’s hospitality, the convenience of our location, and the thoughtful design of our rooms contributed to your overall experience. We're also glad you enjoyed the food — our culinary team will be thrilled to hear your kind words! Your feedback means a lot to us, and we’re grateful you chose our hotel for your family getaway. We look forward to welcoming you back for another relaxing and stress-free stay, whether it’s for leisure or business. Warm regards, Management

    Responded June 13, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  3. 8.8
    Excellent
    Mazharul from Bangladesh
    Family with teens
    Stayed 3 nights in December 2024

    “Mixed Experience but Exceptional Service from Mr. Sabuj”

    Our stay at Swiss-Garden Hotel Bukit Bintang had its ups and downs. The hotel itself is well-located, with easy access to key attractions, and the facilities are generally well-maintained. The staff we encountered were friendly and helpful, which added to the overall positive vibe of the property. However, our experience didn’t start off on the best note. Upon check-in, we were assigned room 805, which had several issues. The condition of the room was disappointing, and when we brought it up with the management, they sent a technician. Unfortunately, the technician was very rude, which left us feeling frustrated. We were then moved to room 812, but this room was much smaller than expected and did not meet our needs. At that point, we were beginning to feel let down by the hotel. Things took a turn for the better when we returned to the hotel on January 3rd. That’s when we had the pleasure of being assisted by Mr. Sabuj, whose exceptional service truly stood out. He went above and beyond to ensure our comfort and upgraded us to room 824, which was everything we had hoped for—spacious, clean, and very comfortable. His professionalism, attention to detail, and genuine care for guests made a world of difference. While the initial issues left us unimpressed, the hotel’s overall ambiance and friendly staff, coupled with the top-notch service provided by Mr. Sabuj, made up for the rocky start. It’s clear that the management is committed to guest satisfaction, and we hope they continue to address areas for improvement, particularly with room conditions and staff training. If you stay at Swiss-Garden Hotel, rest assured that the team will take care of you. And if you’re lucky enough to meet Mr. Sabuj, you’re in excellent hands!

    Reviewed January 19, 2025

    Dear Mazharul, Thank you for taking the time to share such a detailed and constructive review. We appreciate your kind words about our prime location, friendly staff, and the overall ambiance of the hotel. We sincerely apologize for the initial challenges you faced with your room assignment and the unprofessional experience you had with the technician. This is certainly not the level of service we aim to provide, and we have addressed this with the team to ensure such situations are handled better in the future. On a positive note, we are delighted that Mr. Sabuj was able to turn your experience around with his exceptional service. We will make sure to pass along your kind recognition to him. Your feedback is invaluable, and we’ll certainly focus on improving room conditions and enhancing staff training to ensure a more seamless experience for all guests. We’re grateful for your understanding and hope to welcome you back soon for an even better stay. Warm regards, Management

    Responded January 20, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  4. 8.8
    Excellent
    Mazharul from Bangladesh
    Family with teens
    Stayed 4 nights in January 2025

    “Mixed Experience but Exceptional Service from Mr. Sabuj”

    Our stay at Swiss-Garden Hotel Bukit Bintang had its ups and downs. The hotel is well-located, with easy access to key attractions and generally well-maintained facilities. The staff we encountered were friendly and helpful, which added to the overall positive vibe of the property. However, our experience didn’t start on the best note. Upon check-in, we were assigned room 805, which had several issues. The condition of the room was disappointing, and when we brought it up with the management, they sent a technician. Unfortunately, the technician was very rude, which left us feeling frustrated. We were then moved to room 812, which was much smaller than expected and did not meet our needs. At that point, we were beginning to feel let down by the hotel. Things took a turn for the better when we returned to the hotel on January 3rd. That’s when we were assisted by Mr. Sabuj, whose exceptional service truly stood out. He went above and beyond to ensure our comfort and upgraded us to room 824, everything we had hoped for—spacious, clean, and very comfortable. His professionalism, attention to detail, and genuine guest care made a difference. While the initial issues left us unimpressed, the hotel’s overall ambiance and friendly staff, coupled with the top-notch service provided by Mr. Sabuj, made up for the rocky start. It’s clear that the management is committed to guest satisfaction, and we hope they continue to address areas for improvement, particularly with room conditions and staff training. The team will care for you if you stay at the Swiss-Garden Hotel. And if you’re lucky enough to meet Mr. Sabuj, you’re in excellent hands!

    Reviewed January 19, 2025

    Dear Mazharul, Thank you for taking the time to share such a detailed and constructive review. We appreciate your kind words about our prime location, friendly staff, and the overall ambiance of the hotel. We sincerely apologize for the initial challenges you faced with your room assignment and the unprofessional experience you had with the technician. This is certainly not the level of service we aim to provide, and we have addressed this with the team to ensure such situations are handled better in the future. On a positive note, we are delighted that Mr. Sabuj was able to turn your experience around with his exceptional service. We will make sure to pass along your kind recognition to him. Your feedback is invaluable, and we’ll certainly focus on improving room conditions and enhancing staff training to ensure a more seamless experience for all guests. We’re grateful for your understanding and hope to welcome you back soon for an even better stay. Warm regards, Management

    Responded January 20, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
  5. 9.6
    Exceptional
    Mohamed from Singapore
    Family with young children
    Stayed 4 nights in June 2025

    “5-Star Experience – Highly Recommended!”

    I had a wonderful stay at Swiss Garden! From the moment I arrived, the staff were warm, welcoming, and attentive to every detail. The check-in process was smooth and efficient. The room was spacious, clean, and beautifully decorated, with all the amenities I needed for a comfortable stay. The bed was incredibly comfortable. Overall, I couldn’t have asked for a better experience. Thank you to the entire team at Swiss Garden for making my stay so enjoyable. I’ll definitely be back and highly recommend it to anyone.

    Reviewed June 22, 2025

    Dear Mohamed, Thank you so much for your glowing review and for choosing to stay with us at Swiss-Garden! We’re truly delighted to hear that you had a wonderful experience from the moment you arrived — from our warm hospitality to the comfort of your room. It’s always rewarding to know that our efforts in creating a welcoming and enjoyable environment are appreciated. Your kind words have been shared with the entire team, and they will be thrilled to know they made your stay memorable. We look forward to welcoming you back soon for another fantastic stay. Thank you once again for your recommendation and trust in us! Warm regards, Management

    Responded June 25, 2025
    Grand Mercure Kuala Lumpur Bukit Bintang
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