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Exterior view, Grand Mercure Malang in Malang
Grand Mercure Malang
Lobby, Grand Mercure Malang in Malang
Lobby, Grand Mercure Malang in Malang
Swimming pool, Grand Mercure Malang in Malang
Swimming pool, Grand Mercure Malang in Malang
Fitness center, Grand Mercure Malang in Malang

Removed from saved list

9.2

Exceptional

1,216 reviews

1,216 reviews

Housekeeping53
Breakfast19
Swimming Pool10
See map
See map

9.2

Exceptional

Location rating score

Exceptional location - 2.89 kilometers from city center
Parking
FREE
Popular landmarks
Hawai Waterpark 2.3 km
Malang City Hall Monument 4.3 km
Museum Malang Tempo Doeloe 4.3 km
Jodipan Colorful Village 4.7 km
Malang City Square 4.7 km
Jami Great Mosque Malang 4.9 km
Singosari Temple 8.4 km
D'Topeng Kingdom Museum 15.9 km
Coban Rondo Waterfall 19.9 km
Rainbow Waterfall 24.1 km
Nearby landmarks
Train Station Belimbing 400 m
Jaya Abadi Gallery 620 m
Taman Gotong Royong 650 m
Araya 660 m
Carrefur Market 810 m
Persada Hospital 830 m
Masjid Ar-Rahman 1.1 km
apotek grajakan 1.1 km
SMUK Kolese Santo Yusuf 1.1 km
Pasar Pandanwangi 1.2 km
Newly built in 2021

Grand Mercure Malang

Jalan Pandji Suroso No 7 Malang Jawa Timur, Malang Center, Malang, Indonesia, 65126 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Malang Center part of Malang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Malang City Square. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

450 meters to public transportation

Top Value

Check-in [24-hour]

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Bicycles

Free Wi-Fi in all rooms!

This property is in high demand!

12 travelers have booked today.

Value for money9.3
Location rating9.2
Nearest airportAbdul Rachman Saleh Airport (MLG)
Distance to airport7.0 km

Rooms available at Grand Mercure Malang

Deluxe Room with 2 single beds, City side
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Executive with 2 single beds, Mountain View
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Deluxe Executive with 1 kingsize bed, Mountain view
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Room with 1 kingsize bed, City side
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive room with 1 kingsize bed, High Floor Mountain View
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Junior Suite with 1 kingsize bed, Mountain view
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Executive room with 2 single beds, High Floor Mountain View
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Executive Suite with 1 kingsize bed, Mountain view
...
  • Room size: 62 m²/667 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
SUITE Executive Suite With 1 Kingsize Bed, Mountain View
...
  • Room size: 62 m²/667 ft²
Enter dates to see prices
Junior King Suite with Mountain View
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Grand Mercure Malang offer spa services?

You can benefit from your stay at Grand Mercure Malang a lot more by enjoying the property's accessible spa services that are offered for all its valuable guests to make your evening or night even better.

Is car parking available at Grand Mercure Malang?

Grand Mercure Malang has car park onsite free of charge for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

How long do guests typically stay at Grand Mercure Malang?

Verified past guests that have stayed at Grand Mercure Malang had an average nightly stay of 1 night at this property.

At what time of the year is Grand Mercure Malang most popular?

Grand Mercure Malang's most popular month where verified guests travelers have stayed the most is in June.

What do past travelers love most about Grand Mercure Malang?

Verified guests that stayed at Grand Mercure Malang have given this property a rating of 9.656 for its excellent cleanliness as the main highlight for their stay.

What is the verified guest review consensus about Grand Mercure Malang's spa?

60.0% of our verified guest testimonials have given a positive appraisal and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Grand Mercure Malang down in the review section.

What is the typical rating that past Business travelers' have given to Grand Mercure Malang?

Past business travelers that have stayed at this property have given Grand Mercure Malang an average rating of 9.1. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to Grand Mercure Malang?

Verified families with young children that have stayed at this property have given Grand Mercure Malang an average rating of 9.3. You can look up more descriptive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Grand Mercure Malang?

Past group travelers that have stayed at this property have given Grand Mercure Malang an average rating of 9.0. You can find more precise customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What are popular destinations nearby Grand Mercure Malang?

Grand Mercure Malang’s location in the Malang Center neighborhood makes it in close proximity to well-known attractions which includes Malang Night Paradise and Hawai Waterpark.

What is the closest airport to Grand Mercure Malang?

The closest airport to Grand Mercure Malang is Notohadinegoro Airport, 120.0 km away.

See map

Explore the neighborhood

What people love about Grand Mercure Malang

  • 10

    Exceptional
    Cleanliness

    "Hotel is clean, modern."

    Handiman

    |

    July 20, 2023

  • 10

    Exceptional
    Cleanliness

    "It is sparkling clean as it's relatively new hotel."

    Seung

    |

    July 19, 2023

  • 10

    Exceptional
    Cleanliness

    "Clean room , children friendly swimming pool, great breakfast spread, good location close to tollway and city."

    Ellen

    |

    June 28, 2023

Overall rating:

9.2

Exceptional
1,216 reviews
Cleanliness
9.7
Facilities
9.4
Location
9.2
Read all reviews >
What travelers say they love:
Facilities are great, great shower, and nice room.
Verawati from Indonesia
Group
More about Grand Mercure Malang

More about Grand Mercure Malang

Grand Mercure Malang

Enjoy the best of Malang and nearby adventures with a stay at Grand Mercure Malang. Are you seeking the true Malang? Experiencing the best of the city's culture is easy with a stay at Grand Mercure Malang, located merely 4.7 km from Malang City Square.
Enjoy all that Grand Mercure Malang has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Malang is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Mercure Malang. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Grand Mercure Malang provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Grand Mercure Malang are available with design features like a separate living room. For a bit of entertainment, guests will find television and in-room video streaming available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Grand Mercure Malang. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Grand Mercure Malang caters to its guests varied dietary restrictions with cuisine types such as halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Grand Mercure Malang. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Malang. Be sure to visit Malang City Hall Monument located 4.2 km away, an item on every checklist of those who travel to Malang.

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Amenities and facilities

Exceptional
Facilities

9.4

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby amenities (upon request)
  • Baby cot (upon request)
  • Carpeting
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Desk
  • Dining table
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Interconnecting room(s) available
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Trouser press
  • Wake-up service

Location

Jalan Pandji Suroso No 7 Malang Jawa Timur, Malang Center, Malang, Indonesia, 65126
Exceptional
Location

9.2

Airports
  • Abdul Rachman Saleh Airport (MLG)
    7.0 km
  • Juanda International Airport (SUB)
    64.5 km
Public transportation
  • Train Station Belimbing
    400 m
  • Train Station Malang
    4.2 km
Hospital or clinic
  • Persada Hospital
    830 m
Shopping
  • Malang Town Square
    3.7 km
Cash withdrawal
  • ATM
    620 m

What's nearby

Popular landmarks
  • Hawai Waterpark
    2.3 km
  • Malang City Hall Monument
    4.3 km
  • Museum Malang Tempo Doeloe
    4.3 km
  • Jodipan Colorful Village
    4.7 km
  • Malang City Square
    4.7 km
  • Jami Great Mosque Malang
    4.9 km
  • Singosari Temple
    8.4 km
  • D'Topeng Kingdom Museum
    15.9 km
  • Coban Rondo Waterfall
    19.9 km
  • Rainbow Waterfall
    24.1 km
Nearby landmarks
  • Train Station Belimbing
    400 m
  • Jaya Abadi Gallery
    620 m
  • Taman Gotong Royong
    650 m
  • Araya
    660 m
  • Carrefur Market
    810 m
  • Persada Hospital
    830 m
  • Masjid Ar-Rahman
    1.1 km
  • apotek grajakan
    1.1 km
  • SMUK Kolese Santo Yusuf
    1.1 km
  • Pasar Pandanwangi
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-8 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 9 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee150000 IDR
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)150000 IDR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors19
  • Number of restaurants4
  • Number of rooms 264
  • Room voltage220
  • Year property opened2021

Reviews of Grand Mercure Malang from real guests

Provided by verified guests of Agoda
9.2
Cleanliness9.7
Facilities9.4
Location9.2
Service9.5
Value for money9.3
High score for Malang
Rating
9+ Exceptional (303)
8-9 Excellent (41)
7-8 Very Good (31)
6-7 Good (2)
<6 Below Expectation (12)
Time of the year
Mar - May (117)
Jun - Aug (112)
Sep - Nov (57)
Dec - Feb (103)

Show reviews that mention 

Showing 389 verified guest comments
12345
10.0
Exceptional
Yenny from Indonesia
Couple
Executive Suite with 1 kingsize bed, Mountain view
Stayed 1 night in February 2023

Excellent hotel ”

The food is good on Chinese restaurant during our stay for 2 nights 3x we ate at Lan Hua. The staff s at Lan Hua and the chef Mr . Roger made us sure that we have a good food and perfect ones. During our check in Ms. Rully at Accor member check in also made sure we have a good and fast check in process too. The hospitality is very good but too bad that they lack of promoted their resto if I saw which most of the hotels that I had ever stayed normally will give promoted their resto with some brochure in the room. They should improve to promoted the restaurant since they have quite good resto inside the hotel

Reviewed February 04, 2023

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Dear Yenny, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Responded February 14, 2023
Grand Mercure Malang
10.0
Exceptional
leslie from Indonesia
Family with young children
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 1 night in July 2022

Best in Malang”

This is the best hotel in Malang, as long as I frequenly come to this city. The breakfast is abudant of variety food that you cannot choose all of them. The room, lobby, pool area, are very clean. The thing that they need to do, we need pool area free of smokers since there are children playing area.

Reviewed September 17, 2022

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`Dear Leslie, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and you enjoyed our breakfast and that you found our area was clean. Your feedback in regards of the smoking area in the pool has been forwarded to the Department Head concern for further review. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Regards, Sugito Adhi General Manager

Responded September 23, 2022
Grand Mercure Malang
10.0
Exceptional
Rocky from Indonesia
Family with young children
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 2 nights in October 2022

One of the best new hotel in Malang”

Strategic location, wide parking area, spacious & clean bedroom with very beautiful mountain view, vast variety of foods, big swimming pool with slide & kids playground, and many more! For all that facilities, the price tag was very reasonable, simply one of the best new hotel in Malang.

Reviewed November 03, 2022

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Dear Rocky, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded November 09, 2022
Grand Mercure Malang
10.0
Exceptional
Shindi from Indonesia
Family with young children
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 2 nights in December 2022

New and best hotel in Malang ”

The room is very nice and big. The staff are nice and helpful. I ordered 2 rooms, and when check-in I asked for a connecting room because the room was for my parent and daughter. And they kindly helped it. Thank you 😊 🙏

Reviewed January 06, 2023

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Dear Shindi, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Responded January 11, 2023
Grand Mercure Malang
10.0
Exceptional
Immanuel from Singapore
Group
Deluxe Room with 2 single beds, City side
Stayed 3 nights in October 2022

Luar biasa”

Stay for 4 days in this hotel and it was truly amazing. The cleanliness, the breakfast spread was superb.. the staff went above and beyond to lend us iron and iron board.. if you really want to enjoy your holiday in Malang, I really recommend you to come here

Reviewed October 26, 2022

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Dear Immanuel, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded October 30, 2022
Grand Mercure Malang
10.0
Exceptional
Anastasia from Indonesia
Family with young children
Deluxe Room with 1 kingsize bed, City side
Stayed 1 night in February 2022

Good and clean”

We stayed only 1 night, The room was spacious, the aircon works well, i love the bathroom, it was spacious and clean. breakfast area was good, and have several options of food. My main concern was the pool. Unfortunately the pool was not as good as it supposed to be. The water is not clean, maybe they didn't turn on the pool filter. I hope they pay an attention to the cleanliness of the pool's water, because it was a major turn off for me when i saw the water is not clean.

Reviewed February 06, 2022

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Sugeng Sonten, Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We apologize for your inconvenience, We apologize for your inconvenience while staying at our hotel, especially the problem with our swimming pool, your input means a lot to us so that we can do better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. This review of you will make a lesson for us so that in the future better in the future. Regards, General Manager

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Grand Mercure Malang
10.0
Exceptional
Oktoryanto from Indonesia
Family with young children
Deluxe Room with 1 kingsize bed, City side
Stayed 1 night in August 2022

Hotel yang Nyaman & Bersih..”

Very amazing hotel. With spacious, clean, comfortable rooms, comfortable swimming pool facilities. Very strategic location and not far from the city center. The food is complete and delicious. Highly recommended if you want to vacation in Malang.

Reviewed September 27, 2022

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Dear Oktoryanto, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun, Best regards, Sugito Adhi General Manager

Responded October 02, 2022
Grand Mercure Malang
10.0
Exceptional
Triyana from Indonesia
Family with young children
Deluxe Executive with 2 single beds, Mountain View
Stayed 2 nights in October 2022

Very recommend!”

This hotel is clean, has great ambience, friendly for children, also good choices of restaurants and bakery… We will stay here again if traveling to malang

Reviewed December 15, 2022

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Dear Triyana, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Responded December 17, 2022
Grand Mercure Malang
10.0
Exceptional
Yenny from Indonesia
Couple
Junior Suite with 1 kingsize bed, Mountain view
Stayed 2 nights in January 2022

The hotel excellent service and huge room”

The hotel is new like 3.5 months now and we already stayed for 4x now because the room space big and hotel room is clean. They have 2 restorant and will be another chinese resto is coming on March. The japanese resto got teppanyaki but they need to upgrade the taste. The atmosphere for the resto nice and cozy only food taste in Japanese need to be improve.

Reviewed January 26, 2022

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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. thank you for your input on the taste displayed by our Japanese restaurant, we will make improvements in the future so that the taste of our Japanese cuisine is even more improved and tastier, we are also very happy if you can come back to our Japanese restaurant so that you can feel the change in taste our taste. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun Regards, General Manager

Responded February 15, 2022
Grand Mercure Malang
10.0
Exceptional
Cindy from Indonesia
Family with young children
Deluxe Room with 1 kingsize bed, City side
Stayed 1 night in May 2022

All is excellent”

The room is spacious with pool view. Breakfast is so good with many various food. Staff is very helpfull and service is very good. Pool is very big and have a big slide. For kids, this hotel have many activity for kids especially at weekend or public holiday, also have a kids land for baby or toddler. This hotel have 3 restaurant and the lobby is luxurious. Very satisfied stay at Grand Mercure Malang Mirama.

Reviewed June 05, 2022

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DEAR CINDY, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded June 06, 2022
Grand Mercure Malang
10.0
Exceptional
pressy from Indonesia
Family with teens
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 3 nights in May 2022

New hotel with excellent facilities”

It’s a brand new hotel and so far the best in Malang in my opinion. The hotel is spotless, tidy and beautiful. It’s the best place for family. The breakfast has wide range options, and the resto is so beautiful with fantastic and helpful restaurant staffs. I hope they will keep the good

Reviewed May 08, 2022

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Dear Pressy, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us, and that you found our hotel cleanliness is top notch, with good variety of breakfast with helpful staffs. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded May 11, 2022
Grand Mercure Malang
10.0
Exceptional
Kayen from Indonesia
Family with young children
Deluxe Room with 1 kingsize bed, City side
Stayed 2 nights in December 2021

Best value hotel. ”

Hotel is clean, parking lot is very spacious, service is very good, a lot of choices at bf and taste was fit ours. My kid is very happy with swimming pool. Hope the gym will be open and fully functional at next stay.

Reviewed January 23, 2022

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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. entrusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun Regards, General Manager

Responded February 15, 2022
Grand Mercure Malang
10.0
Exceptional
Yulie from Indonesia
Family with young children
Deluxe Executive with 2 single beds, Mountain View
Stayed 2 nights in December 2021

Very good service, new hotel clean, nice room,good facility”

Very good service...sy ketinggalan hp di kamar ketika sudah cek out menuju Bali, lalu segera diatur kirim ke hotel saya di Bali dengan cepat dan selamat..Thank you banget Pak Rezki untuk bantuannya..

Reviewed December 20, 2021

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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. We appreciate for trusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun, Regards, General Manager

Responded February 15, 2022
Grand Mercure Malang
10.0
Exceptional
HO from Singapore
Family with young children
Deluxe Executive with 2 single beds, Mountain View
Stayed 2 nights in December 2022

Staffs and cleanliness of hotel ”

Great staffs and hotel is clean

Reviewed January 09, 2023

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Dear HO, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Responded January 11, 2023
Grand Mercure Malang
10.0
Exceptional
anonymous from Indonesia
Family with young children
Deluxe Room with 1 kingsize bed, City side
Stayed 2 nights in December 2022

Best hotel in malang”

Fasilitas lengkap, kamar bersih, staff ramah, hotel mewah dan bersih

Reviewed December 30, 2022

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Tamu yang terhormat, Sugeng Enjing! Salam hangat dari Grand Mercure Malang Mirama! Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Grand Mercure Malang Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Maturnuwun Hormat kami, Sugito Adhi General Manager

Responded January 03, 2023
Grand Mercure Malang
10.0
Exceptional
winda from Indonesia
Family with young children
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 1 night in January 2022

Best experience!”

The stay is beyond my expectations. The staffs are very friendly and detailed. The breakfast menus are varied and all delicious. The room is clean too. My kids love staying here.

Reviewed January 15, 2022

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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. We appreciate for trusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun, Regards, General Manager

Responded February 15, 2022
Grand Mercure Malang
10.0
Exceptional
HO from Singapore
Family with young children
Executive Suite with 1 kingsize bed, Mountain view
Stayed 2 nights in December 2022

Staffs and cleanliness of hotel ”

Staffs is very polite, hotel is clean.

Reviewed January 09, 2023

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Dear HO, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Responded January 11, 2023
Grand Mercure Malang
10.0
Exceptional
eliya from Malaysia
Couple
Executive Suite with 1 kingsize bed, Mountain view
Stayed 2 nights in September 2022

Grand Mecure Hotel Malang”

Highly recommended, convenient everywhere, you will feel safe as there a lot of securities in the building, staffs was helpful and friendly, breakfast was nice. Perfect choice for vacation.

Reviewed September 23, 2022

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Dear Eliya, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and that you feel safe staying here, and that the staffs were helpful and friendly, also the breakfast met your expectations. Your feedback in regards of the smoking area in the pool has been forwarded to the Department Head concern for further review. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Regards, Sugito Adhi General Manager

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Grand Mercure Malang
10.0
Exceptional
Yenny from Indonesia
Couple
Deluxe Executive with 1 kingsize bed, Mountain view
Stayed 1 night in July 2022

Good food at Lanhua n great hospitality ”

Always feel coming back home when stayed at this hotel , beside the excellent hospitality from the staff they have very excellent Chinese food with outstanding chef ( Chef Roger) . The food taste excellent.

Reviewed July 09, 2022

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DEAR YENNY, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us especially our excellent hospitality and our Chinese food with outstanding chef (Sifu Roger). I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded July 12, 2022
Grand Mercure Malang
10.0
Exceptional
Cindy from Indonesia
Family with young children
Junior Suite with 1 kingsize bed, Mountain view
Stayed 1 night in April 2022

New hotel”

The junior suite room is very comfy,spacious and also clean..my kids like it very much..the facilities are good..ebisu resto has tasteful foods..most of the staff are nice..

Reviewed May 01, 2022

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Dear Cindy, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and you found our Junior Suite room was very comfortable, spacious and clean, also our food quality at Ebisu Restaurant and the hospitality of our staffs was to your satisfaction. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager

Responded May 02, 2022
Grand Mercure Malang
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