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9.2
Exceptional
1,216 reviews
1,216 reviews
"Hotel is clean, modern."
"It is sparkling clean as it's relatively new hotel."
"Clean room , children friendly swimming pool, great breakfast spread, good location close to tollway and city."
"The location is also nice as near to city center"
"The rooms are nice, big and modern with available connecting rooms for families."
9.2
Exceptional
Location rating score
Grand Mercure Malang
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Malang Center part of Malang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Malang City Square. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Hygiene Plus
Sparkling clean
450 meters to public transportation
Top Value
Check-in [24-hour]
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Fitness center
Spa
Bicycles
Free Wi-Fi in all rooms!
12 travelers have booked today.
Value for money | 9.3 |
Location rating | 9.2 |
Nearest airport | Abdul Rachman Saleh Airport (MLG) |
Distance to airport | 7.0 km |
Does Grand Mercure Malang offer spa services?
You can benefit from your stay at Grand Mercure Malang a lot more by enjoying the property's accessible spa services that are offered for all its valuable guests to make your evening or night even better.
Is car parking available at Grand Mercure Malang?
Grand Mercure Malang has car park onsite free of charge for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
How long do guests typically stay at Grand Mercure Malang?
Verified past guests that have stayed at Grand Mercure Malang had an average nightly stay of 1 night at this property.
At what time of the year is Grand Mercure Malang most popular?
Grand Mercure Malang's most popular month where verified guests travelers have stayed the most is in June.
What do past travelers love most about Grand Mercure Malang?
Verified guests that stayed at Grand Mercure Malang have given this property a rating of 9.656 for its excellent cleanliness as the main highlight for their stay.
What is the verified guest review consensus about Grand Mercure Malang's spa?
60.0% of our verified guest testimonials have given a positive appraisal and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Grand Mercure Malang down in the review section.
What is the typical rating that past Business travelers' have given to Grand Mercure Malang?
Past business travelers that have stayed at this property have given Grand Mercure Malang an average rating of 9.1. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with young children have given to Grand Mercure Malang?
Verified families with young children that have stayed at this property have given Grand Mercure Malang an average rating of 9.3. You can look up more descriptive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Group travelers have given to Grand Mercure Malang?
Past group travelers that have stayed at this property have given Grand Mercure Malang an average rating of 9.0. You can find more precise customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
What are popular destinations nearby Grand Mercure Malang?
Grand Mercure Malang’s location in the Malang Center neighborhood makes it in close proximity to well-known attractions which includes Malang Night Paradise and Hawai Waterpark.
What is the closest airport to Grand Mercure Malang?
The closest airport to Grand Mercure Malang is Notohadinegoro Airport, 120.0 km away.
10
"Hotel is clean, modern."
Handiman
|
July 20, 2023
10
"It is sparkling clean as it's relatively new hotel."
Seung
|
July 19, 2023
10
"Clean room , children friendly swimming pool, great breakfast spread, good location close to tollway and city."
Ellen
|
June 28, 2023
Grand Mercure Malang
Enjoy the best of Malang and nearby adventures with a stay at Grand Mercure Malang. Are you seeking the true Malang? Experiencing the best of the city's culture is easy with a stay at Grand Mercure Malang, located merely 4.7 km from Malang City Square.
Enjoy all that Grand Mercure Malang has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Malang is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Mercure Malang. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Grand Mercure Malang provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Grand Mercure Malang are available with design features like a separate living room. For a bit of entertainment, guests will find television and in-room video streaming available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Grand Mercure Malang. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Grand Mercure Malang caters to its guests varied dietary restrictions with cuisine types such as halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Grand Mercure Malang. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.
Around the property
Be sure to visit some of the city's popular sights during your stay in Malang. Be sure to visit Malang City Hall Monument located 4.2 km away, an item on every checklist of those who travel to Malang.
9.4
9.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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450 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Daily housekeeping
Excellent hotel ”
The food is good on Chinese restaurant during our stay for 2 nights 3x we ate at Lan Hua. The staff s at Lan Hua and the chef Mr . Roger made us sure that we have a good food and perfect ones. During our check in Ms. Rully at Accor member check in also made sure we have a good and fast check in process too. The hospitality is very good but too bad that they lack of promoted their resto if I saw which most of the hotels that I had ever stayed normally will give promoted their resto with some brochure in the room. They should improve to promoted the restaurant since they have quite good resto inside the hotel
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Dear Yenny, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager
Best in Malang”
This is the best hotel in Malang, as long as I frequenly come to this city. The breakfast is abudant of variety food that you cannot choose all of them. The room, lobby, pool area, are very clean. The thing that they need to do, we need pool area free of smokers since there are children playing area.
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`Dear Leslie, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and you enjoyed our breakfast and that you found our area was clean. Your feedback in regards of the smoking area in the pool has been forwarded to the Department Head concern for further review. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Regards, Sugito Adhi General Manager
One of the best new hotel in Malang”
Strategic location, wide parking area, spacious & clean bedroom with very beautiful mountain view, vast variety of foods, big swimming pool with slide & kids playground, and many more! For all that facilities, the price tag was very reasonable, simply one of the best new hotel in Malang.
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Dear Rocky, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager
New and best hotel in Malang ”
The room is very nice and big. The staff are nice and helpful. I ordered 2 rooms, and when check-in I asked for a connecting room because the room was for my parent and daughter. And they kindly helped it. Thank you 😊 🙏
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Dear Shindi, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager
Luar biasa”
Stay for 4 days in this hotel and it was truly amazing. The cleanliness, the breakfast spread was superb.. the staff went above and beyond to lend us iron and iron board.. if you really want to enjoy your holiday in Malang, I really recommend you to come here
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Dear Immanuel, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager
Good and clean”
We stayed only 1 night, The room was spacious, the aircon works well, i love the bathroom, it was spacious and clean. breakfast area was good, and have several options of food. My main concern was the pool. Unfortunately the pool was not as good as it supposed to be. The water is not clean, maybe they didn't turn on the pool filter. I hope they pay an attention to the cleanliness of the pool's water, because it was a major turn off for me when i saw the water is not clean.
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Sugeng Sonten, Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We apologize for your inconvenience, We apologize for your inconvenience while staying at our hotel, especially the problem with our swimming pool, your input means a lot to us so that we can do better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. This review of you will make a lesson for us so that in the future better in the future. Regards, General Manager
Hotel yang Nyaman & Bersih..”
Very amazing hotel. With spacious, clean, comfortable rooms, comfortable swimming pool facilities. Very strategic location and not far from the city center. The food is complete and delicious. Highly recommended if you want to vacation in Malang.
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Dear Oktoryanto, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun, Best regards, Sugito Adhi General Manager
Very recommend!”
This hotel is clean, has great ambience, friendly for children, also good choices of restaurants and bakery… We will stay here again if traveling to malang
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Dear Triyana, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager
The hotel excellent service and huge room”
The hotel is new like 3.5 months now and we already stayed for 4x now because the room space big and hotel room is clean. They have 2 restorant and will be another chinese resto is coming on March. The japanese resto got teppanyaki but they need to upgrade the taste. The atmosphere for the resto nice and cozy only food taste in Japanese need to be improve.
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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. thank you for your input on the taste displayed by our Japanese restaurant, we will make improvements in the future so that the taste of our Japanese cuisine is even more improved and tastier, we are also very happy if you can come back to our Japanese restaurant so that you can feel the change in taste our taste. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun Regards, General Manager
All is excellent”
The room is spacious with pool view. Breakfast is so good with many various food. Staff is very helpfull and service is very good. Pool is very big and have a big slide. For kids, this hotel have many activity for kids especially at weekend or public holiday, also have a kids land for baby or toddler. This hotel have 3 restaurant and the lobby is luxurious. Very satisfied stay at Grand Mercure Malang Mirama.
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DEAR CINDY, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager
New hotel with excellent facilities”
It’s a brand new hotel and so far the best in Malang in my opinion. The hotel is spotless, tidy and beautiful. It’s the best place for family. The breakfast has wide range options, and the resto is so beautiful with fantastic and helpful restaurant staffs. I hope they will keep the good
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Dear Pressy, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us, and that you found our hotel cleanliness is top notch, with good variety of breakfast with helpful staffs. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager
Best value hotel. ”
Hotel is clean, parking lot is very spacious, service is very good, a lot of choices at bf and taste was fit ours. My kid is very happy with swimming pool. Hope the gym will be open and fully functional at next stay.
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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. entrusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun Regards, General Manager
Very good service, new hotel clean, nice room,good facility”
Very good service...sy ketinggalan hp di kamar ketika sudah cek out menuju Bali, lalu segera diatur kirim ke hotel saya di Bali dengan cepat dan selamat..Thank you banget Pak Rezki untuk bantuannya..
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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. We appreciate for trusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun, Regards, General Manager
Staffs and cleanliness of hotel ”
Great staffs and hotel is clean
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Dear HO, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager
Best hotel in malang”
Fasilitas lengkap, kamar bersih, staff ramah, hotel mewah dan bersih
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Tamu yang terhormat, Sugeng Enjing! Salam hangat dari Grand Mercure Malang Mirama! Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Grand Mercure Malang Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Maturnuwun Hormat kami, Sugito Adhi General Manager
Best experience!”
The stay is beyond my expectations. The staffs are very friendly and detailed. The breakfast menus are varied and all delicious. The room is clean too. My kids love staying here.
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Welcome to Grand Mercure Malang Mirama, thank you for taking your time to give you the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. We appreciate for trusting the accommodation to stay at Grand Mercure Malang Mirama, hopefully you can return to stay at Grand Mercure Malang Mirama, stay save stay healthy.. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or even with family. Maturnuwun, Regards, General Manager
Staffs and cleanliness of hotel ”
Staffs is very polite, hotel is clean.
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Dear HO, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager
Grand Mecure Hotel Malang”
Highly recommended, convenient everywhere, you will feel safe as there a lot of securities in the building, staffs was helpful and friendly, breakfast was nice. Perfect choice for vacation.
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Dear Eliya, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and that you feel safe staying here, and that the staffs were helpful and friendly, also the breakfast met your expectations. Your feedback in regards of the smoking area in the pool has been forwarded to the Department Head concern for further review. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Regards, Sugito Adhi General Manager
Good food at Lanhua n great hospitality ”
Always feel coming back home when stayed at this hotel , beside the excellent hospitality from the staff they have very excellent Chinese food with outstanding chef ( Chef Roger) . The food taste excellent.
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DEAR YENNY, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us especially our excellent hospitality and our Chinese food with outstanding chef (Sifu Roger). I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager
New hotel”
The junior suite room is very comfy,spacious and also clean..my kids like it very much..the facilities are good..ebisu resto has tasteful foods..most of the staff are nice..
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Dear Cindy, Sugeng Enjing! Warmest greetings from Grand Mercure Malang Mirama! Thank you for taking your time to give the best reviews to us, your positive feedback is very good for us in the future for the good of our hotel. I am glad to hear that you enjoyed your stay with us and you found our Junior Suite room was very comfortable, spacious and clean, also our food quality at Ebisu Restaurant and the hospitality of our staffs was to your satisfaction. I will forward your feedback with our team, thus may motivate them to serve our guests better in the future. Once again we thank you for the reviews you gave us, may you be healthy always, and we always hope you can return to Grand Mercure Malang Mirama with colleagues, friends or with family. Maturnuwun Best Regards, Sugito Adhi General Manager