Travelling to Indonesia? Read all updated requirements before you book.
Lobby, Grand Mercure Surabaya City in Surabaya
Grand Mercure Surabaya City
a tall building with a clock on it's side, Grand Mercure Surabaya City in Surabaya
Swimming pool [outdoor], Grand Mercure Surabaya City in Surabaya
Swimming pool [outdoor], Grand Mercure Surabaya City in Surabaya
a hotel room with a bed and a table, Grand Mercure Surabaya City in Surabaya
a living room with a couch and a table, Grand Mercure Surabaya City in Surabaya

Removed from saved list

9.0

Exceptional

152 reviews

152 reviews

Housekeeping6
Breakfast2
View1
See map
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 1.9 km
Surabaya Town Square 2.2 km
Bungkul Park 2.6 km
Masjid Nasional Al Akbar Surabaya 3.3 km
Monkasel (Submarine Monument) 4.9 km
Tunjungan Plaza 5.7 km
Tugu Pahlawan 7.6 km
Suramadu National Bridge 7.6 km
Pakuwon Food Festival 8.6 km
Sampoerna Museum 9.3 km
Nearby landmarks
Margorejo 40 m
Puskesmas Pembantu Margorejo 150 m
Maspion Square 320 m
Paviluin VII (Syaraf) 520 m
Marina Plaza 530 m
Royal Plaza Surabaya 570 m
radioterapi 580 m
Paviliun 5 Anak 590 m
Sub Departemen Anastesi 600 m
Paviliun 4 Paru 610 m

Grand Mercure Surabaya City

Jl Ahmad Yani No 71 Margorejo Wonocolo, Rungkut, Surabaya, Indonesia, 60238 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

50 meters to public transportation

Top Value

Check-in [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money9.2
Location rating8.9
Nearest airportJuanda International Airport (SUB)
Distance to airport9.2 km

Rooms available at Grand Mercure Surabaya City

Deluxe Room with 2 Single Beds
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Double Room
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 double bed or 1 queen bed
Enter dates to see prices
Executive Room 1 King Bed
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite 1 King Bed
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed or 1 king bed ...
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
  • Room size: 65 m²/700 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 33 m²/355 ft²
  • 2 single beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Presidential Suite with King Bed
...
  • Room size: 163 m²/1755 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Mercure Surabaya City?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Surabaya City?

Grand Mercure Surabaya City is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 273000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Surabaya City also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Surabaya City has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Surabaya City?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Surabaya City. Adults can enjoy breakfast offered with an additional charge of 185715 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Surabaya City?

To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Mercure Surabaya City?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Grand Mercure Surabaya City?

Grand Mercure Surabaya City does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Mercure Surabaya City?

The closest train, metro, or bus station is Margorejo, 40 m away from Grand Mercure Surabaya City.

What restaurants are nearby Grand Mercure Surabaya City?

Grand Mercure Surabaya City’s neighborhood is Rungkut which includes popular restaurants such as Kopi Rolag, Sego Sambel Mak Yeye and Bebek Palupi.

What popular shopping places are close to Grand Mercure Surabaya City?

Located in the Rungkut area, Grand Mercure Surabaya City is close to great shopping choices like Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

What are popular attractions near Grand Mercure Surabaya City?

Grand Mercure Surabaya City’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Mayangkara.

See map

Explore the neighborhood

What people love about Grand Mercure Surabaya City

  • 10

    Exceptional
    Cleanliness

    "Clean and nice room"

    Alex

    |

    January 3, 2023

  • 8

    Very good
    Cleanliness

    "Very clean and near food outlet"

    Burhan

    |

    December 2, 2022

  • 9.2

    Exceptional
    Cleanliness

    "Located in the central area and easy access, clean and cozy room, and friendly staff."

    Elwyn

    |

    November 29, 2022

Overall rating:

9

Exceptional
152 reviews
Cleanliness
9.3
Facilities
9.1
Location
8.9
Read all reviews >
What travelers say they love:
Will come back again ❤️
erma from Indonesia
Couple
More about Grand Mercure Surabaya City

More about Grand Mercure Surabaya City

Grand Mercure Surabaya City

Grand Mercure Surabaya City is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay.
The facilities and services provided by Grand Mercure Surabaya City ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Grand Mercure Surabaya City. The hotel provides linen service in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're selective about eating, don't worry! Grand Mercure Surabaya City has a selection of cuisine types including kosher and halal options.
Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Grand Mercure Surabaya City. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel.


Around the property

This is your chance to explore all that Surabaya has to offer. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 5.6 km away.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • Satellite/cable channels

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
Patita
  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jl Ahmad Yani No 71 Margorejo Wonocolo, Rungkut, Surabaya, Indonesia, 60238
Excellent
Location

8.9

Airports
  • Juanda International Airport (SUB)
    9.2 km
  • Abdul Rachman Saleh Airport (MLG)
    69.3 km
Public transportation
  • Margorejo
    40 m
  • Wonokromo Railway Station
    1.3 km
Hospital or clinic
  • Puskesmas Pembantu Margorejo
    150 m
Shopping
  • Tunjungan Plaza
    5.7 km
Cash withdrawal
  • ATM
    100 m

What's nearby

Popular landmarks
  • Surabaya's Zoo
    1.9 km
  • Surabaya Town Square
    2.2 km
  • Bungkul Park
    2.6 km
  • Masjid Nasional Al Akbar Surabaya
    3.3 km
  • Monkasel (Submarine Monument)
    4.9 km
  • Tunjungan Plaza
    5.7 km
  • Tugu Pahlawan
    7.6 km
  • Suramadu National Bridge
    7.6 km
  • Pakuwon Food Festival
    8.6 km
  • Sampoerna Museum
    9.3 km
Nearby landmarks
  • Margorejo
    40 m
  • Puskesmas Pembantu Margorejo
    150 m
  • Maspion Square
    320 m
  • Paviluin VII (Syaraf)
    520 m
  • Marina Plaza
    530 m
  • Royal Plaza Surabaya
    570 m
  • radioterapi
    580 m
  • Paviliun 5 Anak
    590 m
  • Sub Departemen Anastesi
    600 m
  • Paviliun 4 Paru
    610 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee273000 IDR
Extras
  • Breakfast charge (unless included in room price)185715 IDR

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Grand Mercure Surabaya City from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.3
Facilities9.1
Location8.9
Service9.3
Value for money9.2
High score for Surabaya
Rating
9+ Exceptional (36)
8-9 Excellent (3)
7-8 Very Good (5)
6-7 Good (1)
<6 Below Expectation (4)
Time of the year
Mar - May (9)
Jun - Aug (9)
Sep - Nov (5)
Dec - Feb (26)
Showing 49 verified guest comments
123
10.0
Exceptional
Beni from Indonesia
Business traveler
Superior Room With 2 Single Beds
Stayed 5 nights in October 2020

Fabulous Room and Excellent Service”

My Deluxe Suite was amazing. It has great view of Surabaya City. It was also spacious, bright, and comfortable. The staff in the restaurant was superb, they are responsive, friendly, and customer satisfaction oriented. This hotel was close to juanda airport just about 30 minutes.

Reviewed October 19, 2020

See room deals

10.0
Exceptional
niaty from Indonesia
Family with young children
Superior Room With 2 Single Beds
Stayed 1 night in May 2022

The best hotel room under 1millon rupiah”

The room is super clean and comfortable, i really enjoy our stay there. Will stay here again when i visit surabaya next time.

Reviewed May 21, 2022

See room deals

10.0
Exceptional
H from Indonesia
Family with teens
Superior Double Room
Stayed 3 nights in January 2022

Good stay”

We booked 2x superior rooms connected with a connecting door. Comfy and clean and spacious.

Reviewed February 02, 2022

See room deals

10.0
Exceptional
HERY
Business traveler
Executive Suite with 1 King-Size Bed
Stayed 1 night in August 2021

GRAND MERCURE TOP”

KAMAR BERSIH PELAYAYAN BAIK, HOTEL YG SUPR NYAMAN

Reviewed August 16, 2021

See room deals

10.0
Exceptional
efendi from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in December 2021

GREAT RECOMENDED”

GOOD LOCATION, NICE ROOM

Reviewed January 07, 2022

See room deals

9.2
Exceptional
yoshua from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in June 2022

clean and new hotel”

the room was super clean & all the furniture looks new. swimming pool also good… love it

Reviewed July 02, 2022

See room deals

4.8
dewi from Indonesia
Family with teens
Superior Twin Room
Stayed 2 nights in December 2020

5 Stars is Overrated1”

We booked two superior rooms for 2 nights and it stated there is a bathtub included although sounds too good to be true. when we checked in, there was no bathtub, only a shower, when we asked about this to the front desk they blame Agoda for giving misinformation. We booked for 2 nights, but because of this, we decided to move to another hotel for the second night and ask for a refund. The duty manager Mr. Syamsul contacted us the next morning and offered an upgrade, one room to a business suite, much appreciated it. another thing that was also a disappointment was the breakfast, food was limited and taste so ordinary, 5 stars is overrated, even sausages wasn't on sight unless you ask. Overall experience staying in this hotel was not satisfactory, only the upgrade that made us stay.

Reviewed January 11, 2021

See room deals

4.0
mery from Indonesia
Family with teens
Superior Room With 2 Single Beds
Stayed 1 night in May 2022

Acceptable”

Handuk, sprei, wc kotor

Reviewed May 16, 2022

See room deals

9.6
Exceptional
Jessica from Indonesia
Couple
Executive Room 1 King Bed
Stayed 2 nights in February 2023

Amazing hotel ”

Amazing hotel , large room & modern aesthetic, and also the breakfast, so good and has so many variants

Reviewed March 19, 2023

See room deals

5.2
Jeffrey from Singapore
Solo traveler
Superior Double Room
Stayed 7 nights in February 2023

Above average”

The hotel bath towel is so dirty ,and there is no face towel .

Reviewed February 24, 2023

See room deals

10.0
Exceptional
Emilia from Indonesia
Family with young children
Superior Room With 2 Single Beds
Stayed 2 nights in February 2023

Exceptional”

all is good

Reviewed February 22, 2023

See room deals

8.8
Excellent
Neysa from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in January 2023

Good hotel with great staff”

We stay here with our toddler.. actually the hotel is just the same as any other 4star hotel in Surabaya, but the staff here is just giving the great impression within our stay. They are friendly and helpful.

Reviewed February 07, 2023

See room deals

8.8
Excellent
Hendrik from Singapore
Group
Superior Double Room
Stayed 2 nights in January 2023

Hotel name has changed to Movenpick”

First time staying here. The facilities are good, breakfast items are plenty. Staff were friendly as well and accomodating. We had booked 3 rooms and each room is a different size. Room 1 had a bigger bed the room #2 but the same size of room. The third room was the biggest compared to the other 2 rooms, bigger bed and bigger room size. We think it is because of the building layout. Overall it was a good experience

Reviewed January 30, 2023

See room deals

10.0
Exceptional
erma from Indonesia
Couple
Deluxe Room Double
Stayed 1 night in January 2023

Exceptional”

Romantic vibes, regret we are just having time staying one night. Will come back again ❤️

Reviewed January 15, 2023

See room deals

10.0
Exceptional
Alex from Indonesia
Family with young children
Superior Room With 2 Single Beds
Stayed 1 night in January 2023

Great Hotel”

It is great hotel from all aspects

Reviewed January 10, 2023

See room deals

10.0
Exceptional
Alex from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in January 2023

Great hotel”

Clean and nice room

Reviewed January 04, 2023

See room deals

8.0
Excellent
Burhan from Malaysia
Family with teens
Deluxe Room with 2 Single Beds
Stayed 3 nights in November 2022

Good hotel with superb facilities ”

Nice hotel. Very clean and near food outlet

Reviewed December 02, 2022

See room deals

9.2
Exceptional
Elwyn from Indonesia
Solo traveler
Superior Double Room
Stayed 2 nights in November 2022

A great choice to explore surabaya and around”

Located in the central area and easy access, clean and cozy room, and friendly staff. It gave what I need during my stay in Surabaya! Recommended!

Reviewed November 30, 2022

See room deals

8.0
Excellent
BAMBANG from Indonesia
Business traveler
Superior Double Room
Stayed 1 night in June 2022

Very good”

Nice place

Reviewed June 25, 2022

See room deals

10.0
Exceptional
Meiske from Indonesia
Couple
Superior Double Room
Stayed 3 nights in March 2023

Hotel yang keren”

Namanya akan berganti jadi Movenpick. Sangat senang menginap disini.

Reviewed March 30, 2023

See room deals

123
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss