Grand Mercure Surabaya City
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices

Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Fabulous Room and Excellent Service”
My Deluxe Suite was amazing. It has great view of Surabaya City. It was also spacious, bright, and comfortable. The staff in the restaurant was superb, they are responsive, friendly, and customer satisfaction oriented. This hotel was close to juanda airport just about 30 minutes.
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The best hotel room under 1millon rupiah”
The room is super clean and comfortable, i really enjoy our stay there. Will stay here again when i visit surabaya next time.
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Good stay”
We booked 2x superior rooms connected with a connecting door. Comfy and clean and spacious.
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GRAND MERCURE TOP”
KAMAR BERSIH PELAYAYAN BAIK, HOTEL YG SUPR NYAMAN
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GREAT RECOMENDED”
GOOD LOCATION, NICE ROOM
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clean and new hotel”
the room was super clean & all the furniture looks new. swimming pool also good… love it
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5 Stars is Overrated1”
We booked two superior rooms for 2 nights and it stated there is a bathtub included although sounds too good to be true. when we checked in, there was no bathtub, only a shower, when we asked about this to the front desk they blame Agoda for giving misinformation. We booked for 2 nights, but because of this, we decided to move to another hotel for the second night and ask for a refund. The duty manager Mr. Syamsul contacted us the next morning and offered an upgrade, one room to a business suite, much appreciated it. another thing that was also a disappointment was the breakfast, food was limited and taste so ordinary, 5 stars is overrated, even sausages wasn't on sight unless you ask. Overall experience staying in this hotel was not satisfactory, only the upgrade that made us stay.
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Acceptable”
Handuk, sprei, wc kotor
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Amazing hotel ”
Amazing hotel , large room & modern aesthetic, and also the breakfast, so good and has so many variants
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Above average”
The hotel bath towel is so dirty ,and there is no face towel .
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Exceptional”
all is good
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Good hotel with great staff”
We stay here with our toddler.. actually the hotel is just the same as any other 4star hotel in Surabaya, but the staff here is just giving the great impression within our stay. They are friendly and helpful.
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Hotel name has changed to Movenpick”
First time staying here. The facilities are good, breakfast items are plenty. Staff were friendly as well and accomodating. We had booked 3 rooms and each room is a different size. Room 1 had a bigger bed the room #2 but the same size of room. The third room was the biggest compared to the other 2 rooms, bigger bed and bigger room size. We think it is because of the building layout. Overall it was a good experience
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Exceptional”
Romantic vibes, regret we are just having time staying one night. Will come back again ❤️
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Great Hotel”
It is great hotel from all aspects
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Great hotel”
Clean and nice room
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Good hotel with superb facilities ”
Nice hotel. Very clean and near food outlet
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A great choice to explore surabaya and around”
Located in the central area and easy access, clean and cozy room, and friendly staff. It gave what I need during my stay in Surabaya! Recommended!
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Very good”
Nice place
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Hotel yang keren”
Namanya akan berganti jadi Movenpick. Sangat senang menginap disini.
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