Excellent 8.1
Based on 237 reviews

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Excellent



based on 237 reviews
  • Cleanliness 8.4
  • Facilities 8.3
  • Location 8.3
  • Room comfort and quality 8.0
  • Service 8.3
  • Value for money 8.1
  • Food and dining 7.7
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Chong from Malaysia
Couples
Superior Twin Bed
Stayed 3 nights in March 2016
TIRING CLIMBING STAIR
There are two lift at this hotel front & back end. please realize we are staying at level 4 back end the lift at back is spolit. either we walking up stair at the nearest or taking lift from front walking to back end. so tiring
Reviewed March 30, 2016

ZULKIFLI from Malaysia
Couples
Standard Queen Room
Stayed one night in March 2016
Peaceful room
1. Quiet room cos in enclosed area 2. Walking distance to Bell Tower 3. Peaceful surroundings
Staff could be friendlier especially since we arrived after midnight. Room was ok except that the toilet door did not close properly.
Reviewed March 04, 2016

Ana from Brazil
Groups
Standard Queen Room
Stayed 3 nights in January 2016
Very good.
Nice hotel, good location.
Reviewed February 29, 2016

William from United Kingdom
Couples
Superior Twin Bed
Stayed 4 nights in December 2015
Too disappointing for a 5-star grand Mercury brand
Location, price and friendly staff
Despite the good things about this hotel stated above, it's certainly not up to the standard of a 5-star grand mercure. The decor was old, toilet was smelly, breakfast was so so and one has to walk outside to use the pool or other facilities at Sofitel.
Reviewed January 06, 2016

Chea from Malaysia
Families with older children
Standard Queen Room
Stayed 3 nights in December 2015
Location
Location, food and friendly people
good selection of breakfast and comfortable bed
Reviewed January 04, 2016

Suvi from Finland
Couples
Standard Queen Room
Stayed 2 nights in December 2015
Good value
Location, breakfast (included to the room price) and clean room
Reviewed January 04, 2016

Ashley from United States
Solo travelers
Standard Queen Room
Stayed 3 nights in December 2015
Good value and comfortable
Staff speaks English well, really comfy bed, quiet location
Reviewed December 13, 2015

Rex from Australia
Solo travelers
Standard Queen Room
Stayed 2 nights in December 2015
rexs
location price cable
Pleasant
Reviewed December 07, 2015

Henry from United States
Solo travelers
Standard Queen Room
Stayed 3 nights in November 2015
Exterior good. Room poor
Public spaces, location, smiley staff
The room was a mess. Must've been in the reject wing. Elevator didn't work, electricity didn't work on one side of the room. Everyone smiled but no one understood. Very shabby. Might have gotten a better room if I booked directly with Accor.
Reviewed November 18, 2015

karen from South Africa
Families with young children
Standard Queen Room
Stayed 3 nights in July 2015
Pleasant stay
hotel taxi service breakfast, use of the hotel across the road's facilities
It was a pleasant stay.
Reviewed November 14, 2015


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