Quality hotel with good access to SH Hongqiao”

i stayed at the hotel three times over the past week. i chose the hotel because i prefer to fly and take the train in and out of shanghai hongqiao. even during heavy traffic hour, you can get to shanghai hongqiao within 20 minutes. the hotel is located right next door to carrefour (french equivalent of wal-mart) that opens early and closes late. so if you need to buy any supply, it's within a 5-minute walk. the buffets are good, with many choices and decent cooking, albeit the price is a bit high. the rooms are reasonably spacious and very clean. the hotel comes with a nice gym to help you burn those calories off. i would continue to use this hotel for my shanghai visits.

5 Star = Nice infrastructure and (Sincere service)”

The above 3 items has never been more impressive. Always willing to take iniative and assist. These are the things regretfully the front desk is lacking. 1. Their smile is manufactured and i would be lucky to get more that one usually. 2. They do not know the basic principle of service with a smile. 3. They almost think that hotel itself is there to serve the guests instead of themselves. The management should transfer these people to Cypress Garden whom also offer not up to mark service. If i have to bear with bad service, i would rather choose cypress at a cheaper rate because the front desk at Grand Millennium Shanghai Hongqiao makes cypress garden looks better. 4. The procedures are not standardized. I am still staying in the hotel because of the location, hardworking and smiling chamber maids and bell boys. If any of these fail, i will find other accomodation. Five star facilities but four eggs for service. If you need more detais on the lack of service or failure in service delivery, please contact me. Regards Mr WONG

Hongqiao district hotel: Grand Millennium”

The Grand Millenium Hotel is a short walk from Shuicheng Road metro line 10 station (only 4 yuan from Hongqiao station). From Exit No.2 walk south on Shuicheng Road and cross underneath the overhead flyover. On the other side walk east along Yan'an Road for about 50 metres until you come to the hotel entrance driveway. The restaurant had problems cooking a lasagna, and the chicken curry finally delivered was in two Chinese-style bowls, although the cheesecake was good. The breakfast self-service was much better. The room was very spacious with a pleasant overhead view of a tree-filled garden. Staff were very helpful returning some books I foolishly left behind in my room, in spite of obstructions from their chosen courier delivery company. For those staying near the Shanghai Hongqiao railway station and airport terminals, this is a good luxury hotel to choose.

Comfortable and well designed throughout”

i was impressed from the beginning with this hotel, very open and pleasant lobby and staff speaking very good english with understanding of my needs ensured a no-fuss check-in the room (a delux) was very well layed out with sofa and soft chair area and business desk by the window and very well sized bed breakfast choices were very varied with western and many asian styles available. personally i would have liked a few additional hot western breakfast items but what was there, supplemented with the other dishes available, was more than sufficient i had opportunity to use the pool which was placed in a very nice, restful atrium and passed through a well-equipped gymnasium to get there. this is definitely top of my list of hotels to stay in when visiting shanghai again. especially convenient for the intex exhibition centre and the shanghai mart exhibition areas as well as just round the corner from the gubei lu "foreigner shopping area and food courts"

Nice staff and good location”

The hotel location is very good. If you take a taxi from Hongqiao air port, it take around 10 minutes. Very clean room and nice people.

Great Location and reasonable sized”

a true business hotel. the work area is wide spread. it is conveniently located near the subway (5-10 mins walk) and carrefour is located in the next building. front desk is effectively bilingual so communication is a breeze. will certainly stay there again... however, most hotels in shanghai provide complimentary wifi. this hotel does not, and the connection is extremely slow.

Very good hotel for traveling & business trip”

This hotel is located on the edge of rich town and have a Carrefour market beside. It is very close to a Japanese apartment, so you can find many Japanese restaurants. Because of Highway & Subway station, You can easily go to the downtown of Shanghai.

Good hotel (this fissures was not perfect)”

Good hotel, have been there several times. Pros - big club rooms, nice view, nice pool with kids pool, gym,good breakfast & best of all - pillow of your choice for free. Good location - walkable distance to metro & other malls, food etc. This particular visit was not perfect : room was on 4th floor which was being renovated - access through one lift only - no card control for floor access - enter forth floor - greeted with corridor without enough light , full of dust and many workers and equipments. Very bad renovation smell and dust - door to work in progress area is left open. Not suit five star status for this !!! Very bad!!

Disappointing”

Checked in for two nights with a group, always stayed with millennium and their elite member, dropped an email beforehand prior to arrival but reply was full of doubts and wrong information, wanted to know more about the needed areas around the hotel and was treated as non existent by the concierge Bruce, dont even know whats the concierge counter for; to carry luggages and accept parcels? Breakfast was a good spread and housekeeping was good to their responsibilities but seriously the other staff were total disappointment, so whats the privileges of being an elite member?

Amazing hotel in an amazing location”

i loved the stay at the hotel. the hotel was very fancy and classy, and so were the staffs. i was very surprised with the staff especially when they came in my room at 2am to set up dvd player system. the location is also spectacular, the fact that everything you need i only a 3 minute walk. not even. i would definitely love to come back to this hotel again.

Business hotel but good for families”

Hotel swimming pool is lovely and not busy. Has sauna, steam room hot and cold rooms. Boys can't go in female changing. Has small baby pool with toys. No play area but swimming pool well worth it. Staff were very friendly and remembered us from our first time. Gave plenty of water when asked and extra blanket and pillow. The sofa can be turned next to bed to create an extra bed you don't have to pay for.

Convenient location”

Very close to Hongqiao airport, convenient for business travelers.

Luxury hotel”

this is a beautiful hotel offering 5* facilities. the staff go out of their way to be as helpful and pleasant as possible. the rooms are extremely comfortable - supersized beds with the softest bed coverings you can imagine - luxury bathroom with generous supply of toiletries etc. overall the hotel offers luxury accommodation.

Good hotel but not so good location”

i like the room, big and good facility, but i thing for location not to good, dont has any activity for hotel neigbour(no mini shop, food, etc). i had one occurance i thing this is so funny and it happend along life i stay at 5 star hotel, when i go to breakfast one of staff tell me i cant go inside because i use hotel slipper...i said... haaaa!!! its so funny, and argue for few minute, and she allow me to go inside.....its so funny, bad experience. cons - some of staff not speak well in english, location not to good

Nice 5 star hotel”

Everything you expect from a 5 star hotel. Big and clean rooms. 5-10 mins walk to Shanghai Mart. Location is quite far away from the subway though.

High end hotel that suited the price but...”

Didn't use the hotel that much this stay. Room was spacious and clean and the room service meals were delicious and a wide variety. However, the staff English was sometimes not great and the shower took several minutes of fiddling to get the right temperature, which isn't something I would expect from a 4 star hotel. However, those were minor problems. Location was good.

Business Hotel”

Hotel room was pleasantly clean and room size was good. The hotel is right in the heart of Shanghai's business district and has great dinning options for business lunch and dinners. The staff were always pleasant and helpful when approached. Will consider coming back again next time if the rates are good.

nice hotel”

great hotel. fantastic room. nice breakfast, but what do you expect from a 5* hotel. maybe a little bit out of the way if you want to go to people square/nanjing road, but some good western bars very close

great location and good service”

hotel has great location and good service. It's easy access to Carrifer there's lots of place to eat and easy to get taxi. And all steps has alway with good smile.

very nice hotel and quiet area”

very upmarket hotel and food in the hotel is great as well. there is a nice mall just 5mins walk from the hotel to get a quick fix