Grand Mutiara Hotel
Grand Mutiara Hotel
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Superior Grand Mutiara Hotel
Superior
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Interior view Grand Mutiara Hotel
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Interior view Grand Mutiara Hotel
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Location
Very good
7.8
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Grand Mutiara Hotel

Very good location
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Very good
From 146 reviewsSee what guests said
7.6
  • Room service [24-hour]

  • Garden

  • Currency exchange

  • Shops

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Room choices
7.9
Very good
Room comfort & quality
Superior
Superior
...
  • Park view
  • 42 m²/452 ft²
  • 2 single beds
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Deluxe
Deluxe
...
  • Pool view
  • 42 m²/452 ft²
  • 2 single beds
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Super Deluxe
Super Deluxe
...
  • 49 m²/527 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Real reviews from real guests

Agoda Reviews (146)Booking.com Reviews (5)
7.6
Very good
Read reviews from:
Cleanliness7.8
Facilities7.3
Location7.8
Room comfort and quality7.9
Service7.8
Value for money7.5
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Showing 138 verified guest comments
12345
8.4
Azmee from Singapore
Family with teens
Deluxe
Stayed 2 nights in October 2016
Excellent”
well maintain htl
Reviewed March 25, 2017
9.2
QI from China
Family with teens
Deluxe
Stayed 1 night in September 2016
Nice stay with good view, but hot water is limited”
Nice place with good view of volcano. I love it. The food in the restaurant is also good with reasonable price. Only shortcoming is their hot water is limited and supplied in certain hours...
Reviewed December 29, 2016
6.4
Risma from Indonesia
Couple
Deluxe
Stayed 1 night in December 2016
Need a lot for improvement”
Hot water with time limits, breakfast was not really good, need more variety (I think one of the manager needs to try the food quality, so they aware). The staffs not friendly (they could do better than this. Guests passed by the counter, they even didnt looked up and smile or greet), but except housekeeping staffs. The room was clean. The lobby felt empthy there was no music. No wifi in the room :( . The garden is soo huge but with a very cold wethear, who wants to play? It was ok to try but not a good one.
Reviewed December 11, 2016
8.4
John from Indonesia
Family with young children
Deluxe
Stayed 1 night in November 2016
satisfy”
Good service
Reviewed November 27, 2016
8.8
sazliza from Malaysia
Family with young children
Superior
Stayed 1 night in November 2016
Nice place and value for money”
I like the hotel garden, very nice view.
Reviewed November 14, 2016
6.4
Chong from Malaysia
Family with young children
Superior
Stayed 1 night in September 2016
Old hotel with OK facility”
Not really a good place to stay as the hotel quite old and water not so hot. But staff friendly and helpful
Reviewed September 18, 2016
7.2
Ian from Australia
Couple
Super Deluxe
Stayed 4 nights in August 2016
perfect location”
Situated centrally in area we were visiting. Comfort and what we were looking for.
Reviewed September 04, 2016
7.6
Chris from Australia
Group
Super Deluxe
Stayed 2 nights in August 2016
a”
Location is good. Restaurant is usually empty but good. We originally didn't have a room with balcony, but the staff were happy to move us to a balcony room
Reviewed August 21, 2016
8.0
Choi from Malaysia
Family with young children
Superior
Stayed 3 nights in August 2016
Good”
Pro: Nice location, can see the Mount Sinabung from the garden 5mins bus ride to the central market, Tuju Perjuangan Walking distance to the Mikie Funland The hotel is old, but considered well maintained and clean Service attended within 5mins Cons: Hot water supply at 6:00am-9:00am and 6:00pm-9:00pm only No buffet breakfast, but accepts individual set order only No wifi access at the hotel room; wifi is available at the restaurant and the main lobby only Rooms facing the main road are very noisy No blackout curtain
Reviewed August 07, 2016
8.8
Huey from Malaysia
Group
Superior
Stayed 1 night in May 2016
spacious and clean room”
Have a pleasant stay, room is spacious and clean, well maintain for all areas of the hotel.
Reviewed May 18, 2016
8.0
Jiang from Singapore
Couple
Super Deluxe
Stayed 2 nights in May 2016
Good value hotel ”
Large room. Huge and well-maintained garden.
Reviewed May 14, 2016
8.4
Suganthan from Malaysia
Solo traveler
Superior
Stayed 1 night in April 2016
Wonderful landscaping and garden”
The design of the room had a European touch to it, with the balcony and double sliding doors etc. Breakfast was good, although would've preferred a buffet spread instead of ala carte. Nevertheless, no complaints here. Located 10 mins bus ride from the popular Fruit Market. The staff were VERY good in fact i would like to thank the concierge personnel for helping me with my transport to Medan and got me a very good price as well.
Reviewed May 03, 2016
5.6
ZYONG from Malaysia
Couple
Superior
Stayed 1 night in April 2016
Average”
Just ok
Reviewed April 27, 2016
7.6
Radoslaw from Poland
Group
Deluxe
Stayed 1 night in March 2016
Good option for Berastagi”
We stayed in this hotel for one night on the way from Lake Toba to Medan. It has its pros and cons. Let's start with some positive elements : It is quite a sizeable resort with huge green area in the back side. The staff is helpful. Rooms are big and clean. The downside is that hot water is limited to certain hours in the morning and evening. Choice for breakfast is limited. Nevertheless, it is a good option for travelers who want to have a stop at Berestagi.
Reviewed April 05, 2016
5.2
BADRONHISHAM from Malaysia
Business traveler
Super Deluxe
Stayed 1 night in March 2016
"F1 Car with ordinary driver"”
No doubt that the hotel is big and beautiful.. with beautiful garden and flowers around the hotel. But.. poor maintenance of swimming pool makes me very upset (green and dirty). Also poor breakfast (very limited and not replenished). The staff (for morning breakfast) are not professional and just talking and make fun among them. Bad management.
Reviewed March 21, 2016
7.2
Doni from Indonesia
Family with young children
Superior
Stayed 1 night in February 2016
overall OK, pool dirty”
swimming pool dirty
Reviewed February 22, 2016
5.6
Gregory from United States
Couple
Superior
Stayed 1 night in February 2016
Sparse”
Double beds instead of a king. No wifi (and this in a four + star resort). No buffet (though the porridge was nicely provided) They've a fly problem at the breakfast.
Reviewed February 18, 2016
10.0
sagita from Indonesia
Family with young children
Super Deluxe
Stayed 1 night in February 2016
Nice hotel”
The hotel is good and nice. They keep maintaining the hotel very well.
Reviewed February 08, 2016
8.0
Lo from Indonesia
Family with teens
Deluxe
Stayed 1 night in December 2015
A rewarding place to stay”
Clean & nice atmosphere, Strategic location,
Comfortable stay. The hotel is clean and has a nice atmosphere.
Reviewed December 23, 2015
8.0
narayanan from Malaysia
Solo traveler
Super Deluxe
Stayed 1 night in December 2015
very good and big huge hotel”
food/clean/big space room
valu for money u pay
Reviewed December 15, 2015
12345
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