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Grand Mutiara Hotel
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7.8 Very good location
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7.8Location
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Grand Mutiara Hotel

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Very good
From 146 reviewsSee what guests said
7.6
  • Room service [24-hour]

  • Garden

  • Shops

  • Laundry service

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Room choices
Superior
...
  • Park view
  • 42 m²/452 ft²
  • 2 single beds
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Deluxe
...
  • Pool view
  • 42 m²/452 ft²
  • 2 single beds
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Super Deluxe
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  • 49 m²/527 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Verified guest reviews

Agoda Reviews (146)
Filter by guest type:
Cleanliness7.8
Facilities7.3
Location7.8
Room comfort and quality7.9
Service7.8
Value for money7.5
Provided by verified guests of Agoda
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Showing 138 verified guest comments
12345
8.4
Azmee from Singapore
Family with teens
Deluxe
Stayed 2 nights in October 2016
Excellent
well maintain htl
Reviewed March 25, 2017
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9.2
QI from China
Family with teens
Deluxe
Stayed 1 night in September 2016
Nice stay with good view, but hot water is limited
Nice place with good view of volcano. I love it. The food in the restaurant is also good with reasonable price. Only shortcoming is their hot water is limited and supplied in certain hours...
Reviewed December 29, 2016
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6.4
Risma from Indonesia
Couple
Deluxe
Stayed 1 night in December 2016
Need a lot for improvement
Hot water with time limits, breakfast was not really good, need more variety (I think one of the manager needs to try the food quality, so they aware). The staffs not friendly (they could do better than this. Guests passed by the counter, they even didnt looked up and smile or greet), but except housekeeping staffs. The room was clean. The lobby felt empthy there was no music. No wifi in the room :( . The garden is soo huge but with a very cold wethear, who wants to play? It was ok to try but not a good one.
Reviewed December 11, 2016
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8.4
John from Indonesia
Family with young children
Deluxe
Stayed 1 night in November 2016
satisfy
Good service
Reviewed November 27, 2016
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8.8
sazliza from Malaysia
Family with young children
Superior
Stayed 1 night in November 2016
Nice place and value for money
I like the hotel garden, very nice view.
Reviewed November 14, 2016
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6.4
Chong from Malaysia
Family with young children
Superior
Stayed 1 night in September 2016
Old hotel with OK facility
Not really a good place to stay as the hotel quite old and water not so hot. But staff friendly and helpful
Reviewed September 18, 2016
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7.2
Ian from Australia
Couple
Super Deluxe
Stayed 4 nights in August 2016
perfect location
Situated centrally in area we were visiting. Comfort and what we were looking for.
Reviewed September 04, 2016
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7.6
Chris from Australia
Group
Super Deluxe
Stayed 2 nights in August 2016
a
Location is good. Restaurant is usually empty but good. We originally didn't have a room with balcony, but the staff were happy to move us to a balcony room
Reviewed August 21, 2016
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8.0
Choi from Malaysia
Family with young children
Superior
Stayed 3 nights in August 2016
Good
Pro: Nice location, can see the Mount Sinabung from the garden 5mins bus ride to the central market, Tuju Perjuangan Walking distance to the Mikie Funland The hotel is old, but considered well maintained and clean Service attended within 5mins Cons: Hot water supply at 6:00am-9:00am and 6:00pm-9:00pm only No buffet breakfast, but accepts individual set order only No wifi access at the hotel room; wifi is available at the restaurant and the main lobby only Rooms facing the main road are very noisy No blackout curtain
Reviewed August 07, 2016
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8.8
Huey from Malaysia
Group
Superior
Stayed 1 night in May 2016
spacious and clean room
Have a pleasant stay, room is spacious and clean, well maintain for all areas of the hotel.
Reviewed May 18, 2016
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12345
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