Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
Grand Naniloa Hotel – a Doubletree by Hilton
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8.0

Excellent
/10
(150 reviews)See what guests said
Housekeeping10
View5
Food & Dining1
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Blue Kalo 200 m
Banyan Gallery 200 m
Banyan Massage Hale 240 m
Banyan Golf Course 400 m
Reeds Bay Beach Co-Park 580 m
Kawamoto Swim Stadium 1.1 km
Francis Wong Stadium 1.4 km
King Kanehameha Statue 1.5 km
Manono Street Marketplace 1.8 km
Aloha Pawz 1.9 km
Free Wi-Fi

Grand Naniloa Hotel – a Doubletree by Hilton

93 Banyan Drive, Hilo, Hilo (HI), United States, 96720 - See map
Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Your dates are popular among travelersUsers are booking a place in Hilo (HI) every 58 minutes on Agoda.com
Value for money7.6
Distance to city center1.5 miles
Location rating8.4

Rooms available at Grand Naniloa Hotel – a Doubletree by Hilton

1 King Oceanfront Corner Room Balcony
...
  • Room size: 68 m²/732 ft²
  • Ocean view
  • 1 king bed
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2 Queen Beds Ocean View With Room
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 2 queen beds
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2 Queen Beds Oceanfront Room
...
  • Room size: 34 m²/366 ft²
  • Ocean view
  • 1 king bed
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1 King Bed Oceanfront With Lanai
...
  • Room size: 34 m²/366 ft²
  • Ocean view
  • 1 king bed
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1 King Oceanfront Junior Suite - Wraparound Lanai
...
  • Room size: 68 m²/732 ft²
  • Ocean view
  • 1 king bed
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2 Queen Beds Oceanfront With Lanai
...
  • Room size: 34 m²/366 ft²
  • Ocean view
  • 2 queen beds
Enter dates to see prices
1 King Bed Ocean View With Room
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 king bed
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1 King Mob/Hear Accessible Tub - Oceanfront - Lanai
...
  • Room size: 34 m²/366 ft²
  • Sea view
  • 1 king bed
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2 Queen Beds
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 queen beds
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1 King Bed 1 Bedroom Suite
...
  • Room size: 60 m²/646 ft²
  • Non-smoking
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Grand Naniloa Hotel – a Doubletree by Hilton?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Naniloa Hotel – a Doubletree by Hilton?

For those who wish to drive their own cars, Grand Naniloa Hotel – a Doubletree by Hilton has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hilo (HI) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Naniloa Hotel – a Doubletree by Hilton?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Naniloa Hotel – a Doubletree by Hilton. Adults can enjoy breakfast offered with an additional charge of 13 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton features an on-site restaurant for your dining convenience.

What is the smoking policy at Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Grand Naniloa Hotel – a Doubletree by Hilton?

The closest airport is Hilo International Airport, 3.0 km away from Grand Naniloa Hotel – a Doubletree by Hilton.

What restaurants are nearby Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton is located in Hilo, famous for good restaurants such as Sandalwood Dining Room, Sky Garden Restaurant and Uncle Billy's General Store.

What popular shopping places are close to Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton is located in Hilo area which features shopping places such as Blue Kalo, Banyan Gallery and Manono Street Marketplace.

What are popular attractions near Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton is located in Hilo area, which is famous for attractions such as Reeds Bay Beach Co-Park, King Kanehameha Statue and Pacific Tsunami Museum.

What popular natural sightseeing spots are close to Grand Naniloa Hotel – a Doubletree by Hilton?

Grand Naniloa Hotel – a Doubletree by Hilton is located in the Hilo area, which is famous for natural sightseeing destinations such as Wailoa River State Park and Rainbow Falls.

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Explore the neighborhood

What people love about Grand Naniloa Hotel – a Doubletree by Hilton

  • 10.0

    Exceptional
    Location

    "Great area , close to the beach🏖"

    Christopher

    |

    January 8, 2019

  • 8.4

    Excellent
    Spaciousness

    "The rooms are spacious and clean."

    Michael

    |

    August 14, 2018

  • 10.0

    Exceptional
    Location

    "Good location, great service"

    anlan

    |

    December 18, 2018

Overall rating:

8.0

Excellent
150 reviews
Cleanliness
8.3
Facilities
7.5
Location
8.4
Read all reviews >
What travelers say they love:
The room was nice, even on a cheap rate.
Nicola from New Zealand
Couple
More about Grand Naniloa Hotel – a Doubletree by Hilton

More about Grand Naniloa Hotel – a Doubletree by Hilton

For travelers who want to take in the sights and sounds of Hawaii The Big Island, Grand Naniloa Hotel – a Doubletree by Hilton is the perfect choice. Only 4.9 km away, this 3-star hotel can be easily accessed from the airport and offers complimentary on-site parking during your stay. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Hilton Worldwide is renowned for its quality services and friendly staff, and Grand Naniloa Hotel – a Doubletree by Hilton lives up to expectations. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, convenience store, daily housekeeping, 24-hour front desk, facilities for disabled guests. Our complimentary amenities include a round of golf daily and free parking.

The property’s new restaurant Hula Hulas is farm-to-fork cuisine with local-style plates. Hula Hulas is suited for any occasion from family gatherings to casual conversation and special occasions. Enjoy an expansive bar with handcrafted cocktails, comfortable lounge with nightly live music, indoor and outdoor patio seating to take in views of Hilo Bay.

Step into one of 193 inviting rooms and escape the stresses of the day with a wide range of amenities such as complimentary tea, complimentary instant coffee, television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms which can be found in some rooms. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay, including a free round of golf daily. Enjoy unparalleled services and a truly prestigious address at the Grand Naniloa Hotel – a Doubletree by Hilton.

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Amenities and facilities
Very good
Facilities

7.5

Most talked about facilities

Housekeeping

6 mentions

Swimming Pool

5 mentions

Food & Dining

3 mentions

Breakfast

2 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hiking
  • Nightclub
  • Snorkeling
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Laptop safe box
  • Non-smoking
  • TV
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Restaurant

  • Cuisine: Local
  • Menu: A-la-carte
Location
93 Banyan Drive, Hilo, Hilo (HI), United States, 96720
Excellent
Location

8.4

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Airport transfer fee0 USD
  • Distance from city center1.5 miles
  • Travel time to airport (minutes)7

Extras

  • Breakfast charge (unless included in room price)13 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Local Tax ID/ Rental LicenseTA-126-334-1568-01, W 50540186.01
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 379
  • Room voltage110
  • Year property opened1939
  • Most recent renovation2016

Parking

  • Daily parking fee0 USD
Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Grand Naniloa Hotel – a Doubletree by Hilton from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.3
Facilities7.5
Location8.4
Service8.1
Value for money7.6
High score for Hilo (HI)
Rating
9+ Exceptional (16)
8-9 Excellent (13)
7-8 Very Good (13)
6-7 Good (9)
<6 Below Expectation (11)
Time of the year
Mar - May (19)
Jun - Aug (12)
Sep - Nov (11)
Dec - Feb (20)
Don't miss out!Users are booking a place in Hilo (HI) every 58 minutes on Agoda.com
All guests (150)
All room types
All languages

Show reviews that mention 

Showing 62 verified guest comments
1234
9.2
Exceptional
Jessica from Australia
Couple
1 King Bed Oceanfront With Lanai
Stayed 5 nights in December 2017

Honeymoon in Hilo”

We wanted a quiet get away in the rainforest of Hawaii. We also wanted to spend time at the volcanoes, so we decided on Hilo. The Grand Naniloa was perfect for us, it was quiet and we had a beautiful view of the bay and volcanoes. The room was clean and the staff was friendly. It was too cold when we were there to swim, but we had an awesome time hiking the waterfalls and hiking toward the lava flow. Hilo is beautiful and far less touristy that the Kona side. My only negative was the restaurant on site was not good, at all. The breakfast we had was so bad we nearly refused to pay, we never ate there again. Don't waist your money there. Instead, get out and enjoy some of the beautiful restaurants near by. There's plenty of excellent food around Hilo.

Reviewed March 24, 2018

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9.2
Exceptional
Masami from Japan
Couple
1 King Oceanfront Corner Room Balcony
Stayed 3 nights in October 2017

Enjoyed our stay”

For those who are looking for activities in Big Island (volcanos, hiking, waterfalls, etc...) and would like to feel the local vive, Grand Naniloa Hotel is the right hotel for you. You can see Mauna Kea from the hotel and it was nice walking around the Hilo Bay in the morning. They have Hawaiian music live at the lounge and the hotel is located 1 hour drive to the volcano. The room was clean and had nice view of Hilo Bay from the room. Definitely we would stay when we come to Big Island again.

Reviewed November 17, 2017

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8.8
Excellent
Cassandra from United States
Couple
1 King Mob/Hear Accessible Tub - Oceanfront - Lanai
Stayed 1 night in January 2020

Vastly improved”

The Naniloa has been one of two major hotels in Hilo, and it wasn't necessarily the best one. We moved away from the Big Island and recently returned for a visit, opting for the Naniloa, now Grand Naniloa. Well, Hilton's management has made a huge difference. The place is clean and rooms pleasingly modernized. We had a magnificent view across the bay to Hilo town. Lovely. Was sorry to leave.

Reviewed January 22, 2020

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8.4
Excellent
Daniel from United States
Couple
1 King Bed
Stayed 1 night in June 2017

Great location, Beautiful scenary, refurbished”

Located near most restaurants you care about, beautiful parks, and 40 minutes from the National Park. Very clean and refurbished, clean and unpretentious. Pool is uninspiring but most come to HILO not for the sunshine...

Reviewed June 07, 2017

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8.8
Excellent
Vilius from Lithuania
Couple
1 King Bed Oceanfront With Lanai
Stayed 7 nights in January 2017

Nice stay!”

Beautiful hotel, just refurbished recently. Had a bit of noise from AC in next room, but it wasnt a big problem. Staff is nice, especialy girl Taysha working in tour company! Find her for best advices! Hotel is about 30min by walk from the town, so you need a car if you want to see more, as there is not much to see around the hotel unless you like to walk a lot. Make sure you get balcony room with ocean view for the best views! Very nice stay in general! Thanks!

Reviewed February 08, 2017

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7.2
Very good
Eduardo from Spain
Group
Stayed 3 nights in October 2017

Broken A/C ”

The A/C unit of my room was broken during the most part of my stay and the only thing I was offered was breakfast (in one occasion for just 2 of the 3 occupants) The hotel itself is well located in Hilo, and it seemed like a great hotel but without any good night of sleep was very difficult to enjoy

Reviewed October 06, 2017

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8.4
Excellent
Wei from China
Family with teens
2 Queen Beds
Stayed 1 night in December 2016

Good location”

Hotel is near airport, room is clean and big. but the staff is not as warm as we expected as Hilton standard.

Reviewed January 01, 2017

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8.4
Excellent
Michael from Germany
Couple
1 King Oceanfront Corner Room Balcony
Stayed 2 nights in August 2018

Nice hotel in Hilo Bay”

The hotel is a short distance from the airport and offers everything you might expect from a classy hotel. The rooms are spacious and clean. The restaurant needs some upgrade as space is limited, specifically for the breakfast. The dance performance in the evening is a nice add on.

Reviewed August 15, 2018

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6.8
Good
Constance from United States
Family with teens
2 Queen Beds
Stayed 4 nights in July 2019

Not worth the money”

$800 plus for 4 night stay, then the charges on the credit card for daily $35 resort fee. If you want to park at the hotel its an additional $20 a day valet on top of the $35, otherwise you park off property..... Bathroom door is a slide door, need another person to push door closed because door was tight on floor, Door stop kept falling off so did ceramic tiles on baseboard...Didn’t use the free cocktail drink coupons, or their restaurant coupon, or the pool, and activities, nor did we golf , ( thats the $35 resort fee pays for). Hotel was almost a grand for 4 nights after all was said and done. We will definitely shop around in the future..

Reviewed July 16, 2019

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5.6
nick from Australia
Couple
1 King Bed
Stayed 2 nights in March 2017

Great hotel but only if things are running smoothly”

We arrived a bit early and they couldn't get us in which was no drama so we took care of the paperwork side of things. We went out for a bit then came back, they had some sort of pc outage where they couldn't assign cards to rooms so thy stopped the show for 2 + hrs waiting for tech support to fix the problem, after waiting half an hour I approached the desk again and tried to explain that I had tried to check in earlier and the lady had already assigned by card and everything the staff member then found my keys and told me she'd have to check with housekeeping to make sure the room was ready (even though it was well past the 3pm mark so every room should of been kept by now). After waiting 30+ minutes I then approached the counter again to see if wit had been cleaned and the lady came out and said it had and handed me the keys. My wife and I then went up to the room and found it hadn't been tendered to at all. We went back down and had to line up for another 20 minutes to reach the front of the counter again, at this stage they decided to manually check in people and using the security to get people into their rooms (why it took so long for them to come up with this solution is beyond me) we were then reassigned another room and had to wait another ten - fifteen minutes for the security guards to take us up to our rooms, we then stayed in the roo,m for majority of the night rather than explore the place as we didn't want to have the hassle of chasing up security to get us back into the room, eventually we went down for Dinner and found that the cards were now working. Apart from that the rooms were quite nice and the hotel feels flash and modern. Apparently they had been experiencing problems with their system over the last couple days so they really need to learn what to do in these situations.

Reviewed March 14, 2017

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8.0
Excellent
Elizabeth from Singapore
Couple
1 King Bed
Stayed 1 night in February 2018

A very beautiful place”

The place is excellent if not for the air condition rumbled like a generator in our room the whole night. Called the front desk at 1am as we were not able to sleep at all but they could not do anything. Gave our feedback the next day and their Manager was very sincere and apologetic. They give out warm cookies to guest who just check-in and I think it's a very nice touch to the hospitality. We do recommend this place but please check your room's air condition before settling in. Hopefully they got all air condition fixed and not let another guest suffer.

Reviewed March 12, 2018

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8.8
Excellent
Nicola from New Zealand
Couple
1 King Bed
Stayed 4 nights in April 2019

Excellent”

Very friendly staff, good location handy to airport and town. The room was nice, even on a cheap rate. Complimentary cocktails were a nice touch, and the food in the restaurant was tasty and good value.

Reviewed April 25, 2019

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8.0
Excellent
Emma from Australia
Couple
1 King Bed
Stayed 2 nights in October 2018

Limited parking option”

Same price for self parking and valet parking- $20usd a day. The rest of the stay was pleasant. It would be nicer if there had a bigger pool.

Reviewed October 24, 2018

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7.2
Very good
Marta from Ireland
Couple
2 Queen Beds
Stayed 3 nights in September 2017

Nice hotel close to the sea”

The hotel is beautiful and has a lovely bar in the lobby with music at night. The guys working at the kayak and SUP rental were super friendly and helpul. We had a great time doing SUP near the hotel. However,the staff at the Reception was not very friendly.

Reviewed September 23, 2017

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7.2
Very good
Jimmy
Solo traveler
1 King Bed
Stayed 4 nights in March 2019

A little expensive ”

lovely environment; comfortable room and helpful staff; the tour desk within the premise is useful if you don't drive. a few convenience store nearby if you don't want to eat at the overpriced restaurant. Pool is too small and doesn't look clean; the daily resort fee US30 (which gives you free wifi; two drinks a day and discounts to restaurant and tour booking) seems like a rip-off. It's also a long walk to the town centre (more than 40 mins)

Reviewed April 13, 2019

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8.8
Excellent
Peter
Couple
1 King Bed
Stayed 4 nights in May 2019

Excellent”

Be aware that they charge a 30 USD per day per room resort fee only payable at the property

Reviewed June 05, 2019

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10.0
Exceptional
Patricia from United States
Couple
2 Queen Beds
Stayed 2 nights in March 2019

Beautiful Hawaiian experience”

Love the Merrie Monarch festival videos in lobby, authentic Hawaiian music and the beautiful location. All staff was very helpful.

Reviewed March 06, 2019

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5.6
Swee from Malaysia
Couple
1 King Oceanfront Corner Room Balcony
Stayed 4 nights in September 2017

Good hotel spoilt by terrible housekeeping”

New and modern hotel. Nice outdoor swimming area. Good front-desk. Room facilities is ok with some wear & tear. (sink, toilet door) Noisy air-conditioning. Parking is a non-issue if you don't mind walking across a road. Terrible housekeeping. Room wasn't clean properly and refills are not done. This hotel seems like a hit-or-miss case, depending on your luck.

Reviewed September 24, 2017

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9.2
Exceptional
Sai from Hong Kong SAR, China
Couple
1 King Bed
Stayed 1 night in January 2018

Amazed by their design and outlook. Room is spacious, sparkling and comfy. Location is awesome too”

Location is near airport and right next to a golf course

Reviewed January 05, 2018

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8.0
Excellent
Hing from Hong Kong SAR, China
Family with young children
1 King Bed
Stayed 2 nights in July 2017

Wonderful stay”

Nice place with full facilities, but swimming pool too small and not very clean. The room doesn't provide drinking water

Reviewed July 26, 2017

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