Good experience!!!”

Overall, I had a blast time stayed at this hotel. I wish the room was more clean and updated. The bathroom shower was bad. We can’t even turn on full water or else water will splashes all over the floor. When I booked the hotel I wanted a King bed for me and my husband. But we end up with double beds and no views. Beside the room , I love the food and the staffs was very friendly and kind. I wouldn’t mind coming back. Price of the hotel was reasonable for all inclusive.

Not much for 12 yr old buying & black band makes difference ”

It was disconcerting to have drug dealers doing business openly, seemingly sanctioned by some working at the hotel. We upgraded the room and we upgraded the blue band to black. There is a difference in the quality of service from the staff based on the staff and may account for the difference in reviews. If there are problems, the concierge is the only one that can make a difference. Other than pool and beach, not much that a 12 year old can do on his own. We stayed at Playa 2, where the view was nice. The spa massage was wonderful and don't miss Benazuza or The Black Hole.

Good”

Rooms smelled moldy. The air conditioning barely cooled room, poor follow through with some staff . The Pyramid section is much better than the typical “diacount” rooms of Grand Oasis. Wouldn’t recommend unless budget is more important

Hidden cost”

We were made to pay an additional $30 non-refundable fee which was not mentioned anywhere online. Apparently the fee is the resort’s insurance against property damage by spring breakers. Another hidden cost was the WiFi, WiFi is NOT FREE and costs $10 USD a day which is ridiculous for a resort that claims to be all inclusive. The public facilities were good but the rooms are horrendous, there were foul stench coming from the sink, the safe lock is missing, the mini fridge is not working, door card reader doesn’t work 50% of time etc. Overall, the resort is not a bad choice if you’re a springbreaker or just travellers looking for a place to stay the night. (All inclusive drinks are great, the food weren’t so good). Not recommended for families

great resort but”

the resort is amazing, is very beautiful and clean but the food and liquor was horrible. the buffet has cheap non tasting food and the liquor omg taste like it was mix with water, I believe all bottles has water in it. other than that the resort was beautiful and the workers where kinda lost, one say something the other one say something else. very bad giving directions

Great Experience”

This place was nice and clean. The staff goes above and beyond for there guest. The room was nice and cleaned everyday, I had gotten sick and the staff went out there way to take care of me, The location was close to everything and I would of stayed at no other place if I had a choice,

Great hotel!”

I visited for Christmas week and was truly impressed. Rooms was kept clean, food was good, staff very helpful and location was great. Overall experience was awesome. Will definitely recommend.

Crowded and desorganizad hotel”

Too loud at 3:00 to 6:00 you hear in your room the people comeback from party and the cleaning staff . Don’t stay near the service elevator ! The lines for the restaurants were huge! We dinner outside the hotel every night When booked this hotel be sure they are selling you black or gold bracelet for all inclusive if not you are not allowed to enter to all restaurant , drink and music places. You are going to spend your trip doing lines and the food it is not good enough for wait too long with a really hot weather . We booked two rooms , one of them don’t have telephone service , we can’t call to reception or order food. We reported the first day and all days (7 days stay ) and nobody came , also the air conditioning in the same room not work good and the same . The rooms keys didnt work and we have to went to the lobby (5 floor) like 10 times after arrived to the room to fix it ! Several consecutive days ! Good location ! Parking included !

Great for young people, not so great for families ”

Great hotel staff (Manuel the director was very helpful) Hit or miss with restaurant staff Food was hit or miss Security guards were difficult at times Clubs were okay on certain days Rooms were clean Common areas hit or miss Good beach and views Good activities Easy bus access

Excellent facilities, terrible service!”

My stay at this resort was really disappointing. The main issue is that the facilities are understaffed, waiting lines for the restaurants/bar/buffet takes at least 40 minutes. Although it promotes as all-inclusive resort, is nothing similar in the reality, they charge for everything, want Wi-Fi, you need to pay, want water, you need to play, almost all services that they provide in some kind they offer a paid option. From all my stay in the resort, I was unable to eat due to prolonged waiting lines, the restaurants only open a small number of tables and that is if you are lucky, because most of the time, the restaurants were closed, even though it was during open hours. Drinks are included, but limited in variety and quality. You get the cheapest liquor they could offer. If only they could have more staff, so they could offer better service, but not in this case. If you are a spring breaker, go ahead, party on the site is pretty good, if not, stay away for this resort.

Great resort. Very entertaining.”

Great entertainment! The rooms are basic but good if you aren't planning to stay long in the room. I think they should take care of the roach problem they have. We came across 3 of them during our stay.

This property is far too big and a pure party place. ”

For an all inclusive hotel the food availability was very disappointing. You have to line up for ages and to get into the restaurants was almost impossible. The noise in the hotel at night is intense. The hotel is definitely not a relaxing place at all. Probably great for young people who like to party but not good for mature guests who are there to relax.

Bad Attention and disposition”

Beginning by giving us a room that did not correspond, we paid for one with a view of the sea and they gave us an opposite one. The fridge in the room did not work, we reported it the first day and the next and it was never repaired, as well as the light in the bathroom that did not work. the information of some employees was bad and wrong, it's like we cared. And finally they do not have good predispocicion to solve anything. the drinks are all reduced, wine, beer, juices all of very poor quality until the coffee with milk was pessimistic. I would never recommend this hotel.

Great resort for young people”

They should put more bottles of water in the rooms, this resort is definitely a good place for young adults to hang out.

DONT GO TO THIS PROPERTY THERE ARE THE WORST IN CANCUN AND THEY WILL ROBE YOU BLIND”

I LOST A PLASTIC BRACELET AND THEY CHARGED ME 150 AMERICAN DOLLARS FOR A PIECE OF PLASTIC, THEIR STAFF IS RUDE AND DONT TRY TO HELP YOU AT ALL. THE ALL INCLUSIVE SHOULD READ "ALL CHIP STUFF INCLUDED". THEY ONLY PROVIDE YOU WITH THE BOTTOM OF THE SHELL STUFF AND YOU HAVE TO WAIT ON LINE FOR EVER TO GET A HALF COLD BEER. THE LOCATION IS OK BUT THEY DONT DO ANYTHING TO MAKE IT SPECIAL. "THIS PLACE IS HORRIBLE"

poor and slow service”

We spend a great deal of time waiting in this hotel... for drinks and food, the check in, actually everything. The service was friendly but extremely slow. The room was ok with a nice ocean view. The food, however, was really poor and not enjoyable at all. Considering the amount we paid for our stay we are somewhat disappointed

We had many complaints that were never taken care of”

Did not have adjoining rooms as promised, air conditioning didn’t work in one room, our rooms were located right across from the laundry area so we were crowded with maids and dirty laundry, brooms, plastic totes! I took pictures! My daughter got food poisoning when there and had to see a doctor! The on site doctor was wonderful but spoke limited English. The rooms we were connected to were very loud. One had crying children and one had people that were up partying all night. We had many documented conversations with the conseiar!

Worst resort I stayed at.”

Hi, for the amount of money I paid i would of expect a lot more. First the rooms are really outdated and not good. Since is outdated a lot of stuff has cracks or repairs that are very visible. The bathroom shower was very disappointing at it seems dirty. Leaving the balcony door open made all the tile floor wet and slippery. I ask for a room with a king size bed and got two small beds instead. The pools are nice. The restaurants were a disappointing. As food being serve seemed plain, boring, no flavor and just lack of presents. For the drinks the lines where big so made it not worth it to get a water down margarita or whatever your asking for. Overall this placed suck! 2 nights paid over $400. Not worth it at all.

Furniture needs update. A/c needs maintenance.”

The a/c never cool down the room. Some of those rooms smelled really bad all the way to the hallway. Do not order room service, not worth it. Some of the restaurants are really nice with friendly and very antentive staff. This place is good if you want to party with your college friends.

Do not bother”

Had paid for all inclusive, only had options of 5 restaurants that served the worst food I have ever eaten in my life. We had to have wrist bands and one of them had fallen off in the pool when approaching the reception they advised we would have to pay $200 usd for a replacement then after arguing with them they said we don’t have to pay but will be required to pay as we go for food etc. at the end of the stay they tried to charge us again for it but after 2 hours of explaining our situation and almost missing our flight we were able to sort the issue out. Do not bother!!!!