Travelling to Mexico? Read all updated requirements before you book.
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive
Grand Oasis Cancun - All Inclusive

Removed from saved list

6.8

Good

2,501 reviews

2,501 reviews

Food & Dining4
View4
Housekeeping4
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Mayan Museum of Cancun 400 m
Playa Delfines 1.4 km
El Rey Archaeological Zone 1.9 km
Avenida Kukulkan 3.0 km
Interactive Aquarium 3.8 km
La Isla Shopping Village 3.8 km
Wet'n Wild Cancun 7.2 km
Torre Escenica 7.5 km
Mercado 28 Market 11.2 km
Xoximilco Cancun by Xcaret 12.6 km
Nearby landmarks
San Miguelito Beach 210 m
Mayan Museum of Cancun 400 m
Parque Maya Tours 460 m
Museo Maya De Cancun 650 m
Playa Delfines 1.4 km
International Medical Center 1.6 km
El Rey Ruins (Zona Arqueologica El Rey) 1.8 km
El Rey Archaeological Zone 1.9 km
Backstage Theatre 2.6 km
Luxury Avenue 2.8 km

Grand Oasis Cancun - All Inclusive

Blvd. Kukulcan Km 16.5, Hotel Zone, Cancun, Mexico, 77500 - See map

Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit La Isla Shopping Village as well as Playa Delfines nearby. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Show more

Highlights

400 meters to Mayan Museum of Cancun

Check-in [24-hour]

Private beach

Sauna

Currency conversion service

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information."

Facilities

Car park

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Kids club

Tennis court

Cash withdrawal

Breakfast [free]

This property is in high demand!

10 travelers have booked today.

Value for money6.4
Distance to city center13 miles
Location rating7.9
Nearest airportCancun International Airport (CUN)
Distance to airport11.0 km

Rooms available at Grand Oasis Cancun - All Inclusive

Grand Standard
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Grand Garden View
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Grand Ocean View
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Twin Room with Sunset View
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
Enter dates to see prices
King Room with Sunset View
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
Enter dates to see prices
Standard Room
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Room with Sunset View
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
Enter dates to see prices
Sunset Room
...
  • Lagoon view
  • Shower
  • 1 king bed or 2 double beds
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Double Single Use Garden View
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Oasis Cancun - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Grand Oasis Cancun - All Inclusive?

For those who wish to drive their own cars, Grand Oasis Cancun - All Inclusive has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange taxi service.

Is breakfast offered at Grand Oasis Cancun - All Inclusive?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Oasis Cancun - All Inclusive.

What are my dining options at Grand Oasis Cancun - All Inclusive?

Grand Oasis Cancun - All Inclusive features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at Grand Oasis Cancun - All Inclusive?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Grand Oasis Cancun - All Inclusive. Small or intimate events like entertainment events and honeymoons can also be accomodated. Services for in-house catering, in-house planning, audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Grand Oasis Cancun - All Inclusive?

On-site venues and convenient event services make Grand Oasis Cancun - All Inclusive an ideal choice for hosting events such as corporate events, conferences and meetings. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Grand Oasis Cancun - All Inclusive?

Grand Oasis Cancun - All Inclusive does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Grand Oasis Cancun - All Inclusive?

Restaurants including Sevilla Bites & Tapas, Black Hole and Blue Gecko Cantina are popular in Grand Oasis Cancun - All Inclusive’s neighborhood which is known as Hotel Zone.

What popular shopping places are close to Grand Oasis Cancun - All Inclusive?

Shopping options in Grand Oasis Cancun - All Inclusive’s Hotel Zone neighborhood include La Isla Cancun Paradise Experience.

What are popular attractions near Grand Oasis Cancun - All Inclusive?

Guests at Grand Oasis Cancun - All Inclusive can easily visit Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium located in the Hotel Zone area.

What popular beaches are close to Grand Oasis Cancun - All Inclusive?

Guests at Grand Oasis Cancun - All Inclusive can easily visit Dolphin Beach Cancun and Chacmool Beach in the Hotel Zone area.

Show more questions
See map

Explore the neighborhood

What people love about Grand Oasis Cancun - All Inclusive

  • 10

    Exceptional
    Staff 

    "Staff very nice"

    barbara

    |

    May 9, 2022

  • 7.6

    Very good

    "Good place."

    George

    |

    April 3, 2021

  • 10

    Exceptional
    Cleanliness

    "This place was nice and clean."

    Kie

    |

    January 7, 2021

Property ranking|Compared to 940 Cancun properties
See all rankings
Location score
7.9/10
Cleanliness score
6.8/10
Value for money score
6.4/10
Service score
6.2/10
Better than
93
%
of Cancun properties
Better than
90
%
of Cancun properties
Better than
89
%
of Cancun properties
Better than
89
%
of Cancun properties
Overall rating:

6.8

Good
2,501 reviews
Cleanliness
6.8
Facilities
6.3
Location
7.9
Read all reviews >
More about Grand Oasis Cancun - All Inclusive

More about Grand Oasis Cancun - All Inclusive

Grand Oasis Cancun - All Inclusive

Grand Oasis Cancun - All Inclusive is a distinct addition to Cancun and a smart choice for travelers. This resort is in the vicinity of popular city attractions, conveniently located for travelers to explore. If you prefer an easy access to general goods and shopping, you'd love to stay at Grand Oasis Cancun - All Inclusive and take advantage of being just 3.8 km from La Isla Shopping Village.
All offerings provided by Grand Oasis Cancun - All Inclusive help to ensure a pleasant stay for all travelers. Free internet access provided within the resort keeps you connected throughout your stay. Exploring Cancun is made even more convenient with the taxi services available at the resort. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service and express check-in or check-out. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's ticket service and tours. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Oasis Cancun - All Inclusive.
For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Grand Oasis Cancun - All Inclusive. Enjoy your stay even more at the resort, knowing that some selected rooms include air conditioning. Some rooms at Grand Oasis Cancun - All Inclusive are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer and towels available in some guest bathrooms.


Dining and things to do

Every day at Grand Oasis Cancun - All Inclusive begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
A day in will be as fun as a day out with ranges of recreational activities offered at Grand Oasis Cancun - All Inclusive. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, salon, steam room, spa and sauna. Don't forget to make a visit or two to the resort's pool.
At Grand Oasis Cancun - All Inclusive, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like non-motorized water sports. Challenge your travel group members or other guests to competitive fun, with the resort's yoga room and tennis court.
Family time on relaxed evenings is easy with the resort's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

Don't spend all your time inside while in Cancun! Be sure to visit Avenida Kukulkan located 2.9 km away, an item on every checklist of those who travel to Cancun. Chill out in the beach or just watch the waves on warm days at Playa Delfines located 1.8 km away.


Reasons to stay here

Find rooms here that are cheaper than 93% of all other options in the city.
Compared to the city's accommodation options, this resort scored higher than 94% of them for food and dining.
According to guests who stayed here, this resort's room comfort is rated higher than 94% of other accommodations in Cancun.

Show more
Amenities and facilities
Good
Facilities

6.3

Most talked about facilities

Food & Dining

2 mentions

Swimming Pool

2 mentions

Breakfast

1 mention

View

1 mention

Languages spoken

  • English
  • Spanish

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Casino
  • Exercise area
  • Game room
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Hair salon
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Taxi service

Available in all rooms

  • A/C
  • Alarm clock
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Hair dryer
  • iPod docking station
  • Iron and ironing board
  • Mini bar
  • Phone
  • Satellite/cable channels
  • Shower
  • Wi-Fi [for a fee]
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

Cocoa Hippie Chic

  • Cuisine: Grill/BBQ

Akeru Asia Lounge

  • Cuisine: Asian, Sushi

Bahia Rodizzio

  • Cuisine: Steakhouse

Ibiza

  • Cuisine: Mediterranean

Joy´s

  • Cuisine: Italian, Pizza

La Placita

  • Cuisine: American, Mexican

Maria Bonita

  • Cuisine: Mexican

Hacienda Sarape

  • Cuisine: Tex-Mex

Sevilla

  • Cuisine: Spanish

Tatish

  • Cuisine: International
  • Menu: A-la-carte

Tun Kul

  • Cuisine: International
  • Menu: A-la-carte

Dos Lunas

  • Cuisine: Italian

IL Forno Joy´s

  • Cuisine: Pizza

Makitako

  • Cuisine: Japanese, Mexican

Sport Bar Dinner

  • No additional information available

IL Forno Dos Lunas

  • Cuisine: Pizza
Location
Blvd. Kukulcan Km 16.5, Hotel Zone, Cancun, Mexico, 77500
Very good
Location

7.9

Airports

  • Cancun International Airport (CUN)
    11.0 km
  • Cozumel International Airport (CZM)
    65.0 km

Public transportation

  • Cancun Bus Station
    11.0 km
  • ADO Bus Station
    11.0 km

Hospital or clinic

  • International Medical Center
    1.6 km

Shopping

  • La Isla Shopping Village
    3.8 km

Convenience store

  • OXXO
    400 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mayan Museum of Cancun
    400 m
  • Playa Delfines
    1.4 km
  • El Rey Archaeological Zone
    1.9 km
  • Avenida Kukulkan
    3.0 km
  • Interactive Aquarium
    3.8 km
  • La Isla Shopping Village
    3.8 km
  • Wet'n Wild Cancun
    7.2 km
  • Torre Escenica
    7.5 km
  • Mercado 28 Market
    11.2 km
  • Xoximilco Cancun by Xcaret
    12.6 km

Nearby landmarks

  • San Miguelito Beach
    210 m
  • Mayan Museum of Cancun
    400 m
  • Parque Maya Tours
    460 m
  • Museo Maya De Cancun
    650 m
  • Playa Delfines
    1.4 km
  • International Medical Center
    1.6 km
  • El Rey Ruins (Zona Arqueologica El Rey)
    1.8 km
  • El Rey Archaeological Zone
    1.9 km
  • Backstage Theatre
    2.6 km
  • Luxury Avenue
    2.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby Cot and Extrabed would be subject to availability
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center13 miles
  • Travel time to airport (minutes)18

The property

  • Number of bars/lounges20
  • Number of restaurants17
  • Number of rooms 1278
Property announcements

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of Grand Oasis Cancun - All Inclusive from real guests

Provided by verified guests of Agoda
Cleanliness6.8
Facilities6.3
Location7.9
Service6.2
Value for money6.4
High score for Cancun
Rating
9+ Exceptional (14)
8-9 Excellent (7)
7-8 Very Good (9)
6-7 Good (6)
<6 Below Expectation (39)
Time of the year
Mar - May (16)
Jun - Aug (24)
Sep - Nov (18)
Dec - Feb (17)
All guests (161)
All room types
All languages

Show reviews that mention 

Showing 75 verified guest comments
1234
6.8
Good
Mai
Couple
Room Assigned on Arrival
Stayed 6 nights in April 2019

Good experience!!!”

Overall, I had a blast time stayed at this hotel. I wish the room was more clean and updated. The bathroom shower was bad. We can’t even turn on full water or else water will splashes all over the floor. When I booked the hotel I wanted a King bed for me and my husband. But we end up with double beds and no views. Beside the room , I love the food and the staffs was very friendly and kind. I wouldn’t mind coming back. Price of the hotel was reasonable for all inclusive.

Reviewed April 23, 2019

See room deals

7.6
Very good
Carmen from United States
Family with teens
Stayed 4 nights in July 2018

Not much for 12 yr old buying & black band makes difference ”

It was disconcerting to have drug dealers doing business openly, seemingly sanctioned by some working at the hotel. We upgraded the room and we upgraded the blue band to black. There is a difference in the quality of service from the staff based on the staff and may account for the difference in reviews. If there are problems, the concierge is the only one that can make a difference. Other than pool and beach, not much that a 12 year old can do on his own. We stayed at Playa 2, where the view was nice. The spa massage was wonderful and don't miss Benazuza or The Black Hole.

Reviewed July 15, 2018

See room deals

6.4
Good
Joel from United States
Couple
Stayed 2 nights in November 2018

Good”

Rooms smelled moldy. The air conditioning barely cooled room, poor follow through with some staff . The Pyramid section is much better than the typical “diacount” rooms of Grand Oasis. Wouldn’t recommend unless budget is more important

Reviewed December 03, 2018

See room deals

5.6
Xi
Group
Stayed 4 nights in March 2019

Hidden cost”

We were made to pay an additional $30 non-refundable fee which was not mentioned anywhere online. Apparently the fee is the resort’s insurance against property damage by spring breakers. Another hidden cost was the WiFi, WiFi is NOT FREE and costs $10 USD a day which is ridiculous for a resort that claims to be all inclusive. The public facilities were good but the rooms are horrendous, there were foul stench coming from the sink, the safe lock is missing, the mini fridge is not working, door card reader doesn’t work 50% of time etc. Overall, the resort is not a bad choice if you’re a springbreaker or just travellers looking for a place to stay the night. (All inclusive drinks are great, the food weren’t so good). Not recommended for families

Reviewed March 06, 2019

See room deals

8.8
Excellent
Cyan from United States
Couple
Grand Standard
Stayed 2 nights in September 2020

great resort but”

the resort is amazing, is very beautiful and clean but the food and liquor was horrible. the buffet has cheap non tasting food and the liquor omg taste like it was mix with water, I believe all bottles has water in it. other than that the resort was beautiful and the workers where kinda lost, one say something the other one say something else. very bad giving directions

Reviewed September 21, 2020

See room deals

10.0
Exceptional
Kie from United States
Couple
Grand Ocean View
Stayed 4 nights in August 2020

Great Experience”

This place was nice and clean. The staff goes above and beyond for there guest. The room was nice and cleaned everyday, I had gotten sick and the staff went out there way to take care of me, The location was close to everything and I would of stayed at no other place if I had a choice,

Reviewed January 07, 2021

See room deals

9.2
Exceptional
Cathy from United States
Group
Standard Room
Stayed 5 nights in December 2020

Great hotel!”

I visited for Christmas week and was truly impressed. Rooms was kept clean, food was good, staff very helpful and location was great. Overall experience was awesome. Will definitely recommend.

Reviewed December 29, 2020

See room deals

4.0
julia from United States
Family with teens
Stayed 7 nights in July 2018

Crowded and desorganizad hotel”

Too loud at 3:00 to 6:00 you hear in your room the people comeback from party and the cleaning staff . Don’t stay near the service elevator ! The lines for the restaurants were huge! We dinner outside the hotel every night When booked this hotel be sure they are selling you black or gold bracelet for all inclusive if not you are not allowed to enter to all restaurant , drink and music places. You are going to spend your trip doing lines and the food it is not good enough for wait too long with a really hot weather . We booked two rooms , one of them don’t have telephone service , we can’t call to reception or order food. We reported the first day and all days (7 days stay ) and nobody came , also the air conditioning in the same room not work good and the same . The rooms keys didnt work and we have to went to the lobby (5 floor) like 10 times after arrived to the room to fix it ! Several consecutive days ! Good location ! Parking included !

Reviewed July 27, 2018

See room deals

7.2
Very good
Alan from United States
Group
Stayed 3 nights in March 2018

Great for young people, not so great for families ”

Great hotel staff (Manuel the director was very helpful) Hit or miss with restaurant staff Food was hit or miss Security guards were difficult at times Clubs were okay on certain days Rooms were clean Common areas hit or miss Good beach and views Good activities Easy bus access

Reviewed March 29, 2018

See room deals

4.4
Jorge from Mexico
Group
Stayed 3 nights in February 2019

Excellent facilities, terrible service!”

My stay at this resort was really disappointing. The main issue is that the facilities are understaffed, waiting lines for the restaurants/bar/buffet takes at least 40 minutes. Although it promotes as all-inclusive resort, is nothing similar in the reality, they charge for everything, want Wi-Fi, you need to pay, want water, you need to play, almost all services that they provide in some kind they offer a paid option. From all my stay in the resort, I was unable to eat due to prolonged waiting lines, the restaurants only open a small number of tables and that is if you are lucky, because most of the time, the restaurants were closed, even though it was during open hours. Drinks are included, but limited in variety and quality. You get the cheapest liquor they could offer. If only they could have more staff, so they could offer better service, but not in this case. If you are a spring breaker, go ahead, party on the site is pretty good, if not, stay away for this resort.

Reviewed February 12, 2019

See room deals

8.4
Excellent
Justina from United States
Couple
Stayed 5 nights in May 2019

Great resort. Very entertaining.”

Great entertainment! The rooms are basic but good if you aren't planning to stay long in the room. I think they should take care of the roach problem they have. We came across 3 of them during our stay.

Reviewed June 03, 2019

See room deals

4.4
Katrin from Australia
Solo traveler
Stayed 1 night in April 2018

This property is far too big and a pure party place. ”

For an all inclusive hotel the food availability was very disappointing. You have to line up for ages and to get into the restaurants was almost impossible. The noise in the hotel at night is intense. The hotel is definitely not a relaxing place at all. Probably great for young people who like to party but not good for mature guests who are there to relax.

Reviewed April 14, 2018

See room deals

5.2
CLAUDIO
Couple
Stayed 5 nights in April 2019

Bad Attention and disposition”

Beginning by giving us a room that did not correspond, we paid for one with a view of the sea and they gave us an opposite one. The fridge in the room did not work, we reported it the first day and the next and it was never repaired, as well as the light in the bathroom that did not work. the information of some employees was bad and wrong, it's like we cared. And finally they do not have good predispocicion to solve anything. the drinks are all reduced, wine, beer, juices all of very poor quality until the coffee with milk was pessimistic. I would never recommend this hotel.

Reviewed April 13, 2019

See room deals

8.8
Excellent
Isaac from United States
Group
Stayed 3 nights in January 2018

Great resort for young people”

They should put more bottles of water in the rooms, this resort is definitely a good place for young adults to hang out.

Reviewed January 31, 2018

See room deals

3.6
juan from United States
Couple
Stayed 4 nights in February 2019

DONT GO TO THIS PROPERTY THERE ARE THE WORST IN CANCUN AND THEY WILL ROBE YOU BLIND”

I LOST A PLASTIC BRACELET AND THEY CHARGED ME 150 AMERICAN DOLLARS FOR A PIECE OF PLASTIC, THEIR STAFF IS RUDE AND DONT TRY TO HELP YOU AT ALL. THE ALL INCLUSIVE SHOULD READ "ALL CHIP STUFF INCLUDED". THEY ONLY PROVIDE YOU WITH THE BOTTOM OF THE SHELL STUFF AND YOU HAVE TO WAIT ON LINE FOR EVER TO GET A HALF COLD BEER. THE LOCATION IS OK BUT THEY DONT DO ANYTHING TO MAKE IT SPECIAL. "THIS PLACE IS HORRIBLE"

Reviewed March 05, 2019

See room deals

4.8
Kaja from Germany
Couple
Stayed 2 nights in February 2018

poor and slow service”

We spend a great deal of time waiting in this hotel... for drinks and food, the check in, actually everything. The service was friendly but extremely slow. The room was ok with a nice ocean view. The food, however, was really poor and not enjoyable at all. Considering the amount we paid for our stay we are somewhat disappointed

Reviewed February 27, 2018

See room deals

5.6
Tammy from United States
Family with teens
Stayed 7 nights in August 2018

We had many complaints that were never taken care of”

Did not have adjoining rooms as promised, air conditioning didn’t work in one room, our rooms were located right across from the laundry area so we were crowded with maids and dirty laundry, brooms, plastic totes! I took pictures! My daughter got food poisoning when there and had to see a doctor! The on site doctor was wonderful but spoke limited English. The rooms we were connected to were very loud. One had crying children and one had people that were up partying all night. We had many documented conversations with the conseiar!

Reviewed August 20, 2018

See room deals

5.2
Alvaro from United States
Solo traveler
Standard Room
Stayed 2 nights in November 2020

Worst resort I stayed at.”

Hi, for the amount of money I paid i would of expect a lot more. First the rooms are really outdated and not good. Since is outdated a lot of stuff has cracks or repairs that are very visible. The bathroom shower was very disappointing at it seems dirty. Leaving the balcony door open made all the tile floor wet and slippery. I ask for a room with a king size bed and got two small beds instead. The pools are nice. The restaurants were a disappointing. As food being serve seemed plain, boring, no flavor and just lack of presents. For the drinks the lines where big so made it not worth it to get a water down margarita or whatever your asking for. Overall this placed suck! 2 nights paid over $400. Not worth it at all.

Reviewed November 14, 2020

See room deals

5.2
Ramona
Couple
Stayed 3 nights in May 2019

Furniture needs update. A/c needs maintenance.”

The a/c never cool down the room. Some of those rooms smelled really bad all the way to the hallway. Do not order room service, not worth it. Some of the restaurants are really nice with friendly and very antentive staff. This place is good if you want to party with your college friends.

Reviewed May 13, 2019

See room deals

4.0
oksana from Australia
Group
Room Assigned on Arrival
Stayed 6 nights in August 2018

Do not bother”

Had paid for all inclusive, only had options of 5 restaurants that served the worst food I have ever eaten in my life. We had to have wrist bands and one of them had fallen off in the pool when approaching the reception they advised we would have to pay $200 usd for a replacement then after arguing with them they said we don’t have to pay but will be required to pay as we go for food etc. at the end of the stay they tried to charge us again for it but after 2 hours of explaining our situation and almost missing our flight we were able to sort the issue out. Do not bother!!!!

Reviewed August 09, 2019

See room deals

1234
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss